2012 Ford Explorer driver assist problems

BACK OVER PREVENTION

The contact owns a 2012 Ford Explorer. The contact stated that while driving approximately 15 MPH, the "Service Power Steering" message was displayed. The contact pulled into a parking lot, turned off and then restarted the vehicle. The failure persisted, and the power steering feature failed to operate as needed. While in reverse, the back over prevention camera display the "Service Camera - Take to Dealer" message on the screen. The dealer was contacted and confirmed that there was a recall for the failure, NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 237,000.

NHTSA complaint #11746616 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2012 Ford Explorer. The contact stated that the hazard lights and other surrounding indicator systems were inoperable. Additionally, the rearview camera displayed a blank image while reversing. The dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 208,974.

NHTSA complaint #11734667 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: WARNINGS

The rear back up camera is now displaying a message to contact dealership. It freezes up and stops working.

NHTSA complaint #11696791 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

The rear back up camera is now displaying a message to contact dealership. It freezes up and stops working.

NHTSA complaint #11696791 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: WARNINGS

My back-up camera has flipped images so the left appears on the right and the right appears on the left as well as the safety lines have disappeared. The two Ford dealerships want a diagnostic fee that doesn't even go toward the cost of the repairs.

NHTSA complaint #11696547 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Faulty rear view camera. Says contact the dealership on the message.

NHTSA complaint #11694934 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2012 Ford Explorer. The contact stated that while reversing, the rearview camera failed to display an image. The message "Camera Not Available - Contact Your Dealer" was displayed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 107,000.

NHTSA complaint #11671119 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2012 Ford Explorer. The contact stated while reversing, the back over prevention image was showing on the opposite side of the screen, and the camera was flickering. There were no warning lights illuminated. The contact stated that the failure could be linked to NHTSA Campaign Number: 25V270000 (Back Over Prevention); however, the VIN and the model vehicle were not included. The vehicle was taken to the local dealer where it was diagnosed and determined that the camera needed to be replaced. The vehicle was repaired, but the failure recurred. The dealer informed the contact that there was no warranty coverage on the vehicle for the failure. The manufacturer was not contacted. The failure mileage was approximately 68,000.

NHTSA complaint #11665110 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2012 Ford Explorer. The contact stated while reversing, the rearview camera image was black or distorted, and the message "Camera Unavailable - Report to Dealer" was displayed on the infotainment screen on several occasions. The contact stated that the failure had been recurring intermittently. The contact stated that the vehicle was taken to an unknown dealer, where the rearview camera was replaced twice; however, the failure persisted. The dealer was notified of the failure and advised the contact to schedule an appointment for the rearview camera replacement. The dealer informed the contact that the VIN was not included in an unknown recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 28,000.

NHTSA complaint #11663990 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2012 Ford Explorer. The contact stated that after receiving a map update on the main control panel, the display screen immediately blacked out. The contact stated that when updating the ATI system map, the main control panel screen completely blacked out. The contact was unable to use any of the electrical systems including the Back Over Prevention camera. The vehicle was taken to the dealer and it was diagnosed that the ATI system had failed due to the map update. The vehicle had not been repaired. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 90,000.

NHTSA complaint #11597241 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Display failure due to ACM and APIM module failure. Vehicle left without backup camera, no phone connectivity, no heat/ac control, no navigation.

NHTSA complaint #11457626 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Back up camera reversing rear images which is very dangerous. Also the camera often times just doesn't work at all.

NHTSA complaint #11438511 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

The rear view camera shows the image as a mirror image. In example, items that are actually on the right side appear to be on the left side when viewing the camera. In addition, the camera often times just goes black and shows no image while in use.

NHTSA complaint #11428072 — an unverified report by a vehicle owner.