18 of the 2,043 complaints about the 2017 Ford Explorer are about the driver-assist systems — 1% of everything reported for this model year. Half of the failures with a mileage on record happened before 35,759 miles.
18
Complaints
3
Crashes
2
Fires
1
Injuries
Filed with NHTSA, in their own words.
BACK OVER PREVENTION: WARNINGS
Rear camera view is completely distorted when in use During times of rain, car wash or high humidity
NHTSA complaint #11722780 — an unverified report by a vehicle owner.
LANE DEPARTURE: ASSIST
When driving and going to make a turn or change lanes . The steering wheel will stick and have a little jerk . Had it looked at but could not find anything. It’s been happening since July . I’m afraid it might not turn when I want it to . My husband did notice it when I drove him to airport . Wondering if recall on this .
NHTSA complaint #11692718 — an unverified report by a vehicle owner.
BACK OVER PREVENTION: WARNINGS
Ya me marco el funcionamiento del motor
NHTSA complaint #11692240 — an unverified report by a vehicle owner.
BACK OVER PREVENTION
The contact owns a 2017 Ford Explorer. The contact stated that upon shifting the vehicle into reverse, he became aware that the center screen failed to display a rearview, potentially compromising the back-over prevention system. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the APIM. The vehicle was repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 140,000.
NHTSA complaint #11578506 — an unverified report by a vehicle owner.
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
in 2019 with 55,000 miles on my 2017 Ford Explorer limited the screen which displays the front and rear cameras stopped working. after taking in for repair we had to replace the APIM module. then last week our 2018 Ford fusion with 35,000 miles had the same part fail. upon further research it appears that there are alot of Fords that have had the same problem. I'm filing this complaint because I believe Ford should be held responsible for making faulty parts.
NHTSA complaint #11577976 — an unverified report by a vehicle owner.
LANE DEPARTURE: BLIND SPOT DETECTION
This vehicle has many blind spots and the blind spot alert only works sometimes. The locks only work sometimes too. It consistently does not lock the passenger side door with the lock or the key fob. When I was in traffic someone was able to open the door.
NHTSA complaint #11534429 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: WARNINGS
My suv begin to run hot and instantly water begins to boil and I was trying to pull off the road immediately.with no warning from the forward collision as a car hit me. Got a quote from many dealerships or mechanics who says that the water pump failed and is a common problem with my suv and it quoted 2500 with a two week time frame because the water pump is built inside the engine no one wants to work on it due to risk. Help!
NHTSA complaint #11514894 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: WARNINGS
We had an issue with Fuse 34, it popped and sent warning lights to the dash regarding safety systems and sensors, as well as the cameras in front and back stopped working. We replaced the fuse and it held for a while, but then popped again. I noticed a lamp flickering one day on the front of the vehicle, and upon further inspection saw that the front camera and wiring harness had started on fire. The wiring harness is fully melted and there are signs of smoke and fire damage on the front of the car. I took the vehicle to a Ford dealer who confirmed their wiring harness had failed, but will not take responsibility for the issue. The care only has about 45k miles on it. I called to their corporate office who also rejected any liability. Obviously this is more than just the money for repairs, but a safety hazard that they will not respond to.
NHTSA complaint #11488957 — an unverified report by a vehicle owner.
LANE DEPARTURE: BLIND SPOT DETECTION
We had an issue with Fuse 34, it popped and sent warning lights to the dash regarding safety systems and sensors, as well as the cameras in front and back stopped working. We replaced the fuse and it held for a while, but then popped again. I noticed a lamp flickering one day on the front of the vehicle, and upon further inspection saw that the front camera and wiring harness had started on fire. The wiring harness is fully melted and there are signs of smoke and fire damage on the front of the car. I took the vehicle to a Ford dealer who confirmed their wiring harness had failed, but will not take responsibility for the issue. The care only has about 45k miles on it. I called to their corporate office who also rejected any liability. Obviously this is more than just the money for repairs, but a safety hazard that they will not respond to.
NHTSA complaint #11488957 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On freeway, pushed brakes but vehicle did not stop or slow down resulting in multi car rear end collision. Auto braking and ABS features did not engage. Vehicle was towed and our insurance agent claim adjuster recommended we reach out to you. No warning lamps, messages, etc. went off at the time or had gone off previously.
NHTSA complaint #11479574 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Our model is a platinum explorer with the panoramic sunroof. Apparently there is a sunroof leak which due to the way the headliner is made , fills the headliner (holds like a bowl) then either spills out at the front of the vehicle or rear depending on going forward , reverse, accelerating, braking, uphill, or downhill etc. The front is worse because of the electrical in the overhead lights, sunroof motors, and lane departure at the rear view mirror. Also everything electronic below on the dashboard and center console. There are high expenses related to replacing these electronics due to water damage in addition to the driver being suddenly started by a wave of water crashing down on them while accelerating or braking.
NHTSA complaint #11477591 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
April 5th 2022 I took my 2017 ford explorer limited to City Ford here in Columbia City Indiana because the steering was sticking. It had been sticking slightly at times for several weeks prior to this. They couldn't find any problem. So in June 2022 my wife and I load up and leave for Virginia for vacation. The slight sticking got worse after several hours on the road, and finally the driver assist went out completely. making it most difficult to steer. A dangerous situation. Also I had no hill descent, no 4 wheel drive, park assist, cruise control. A multitude of warnings. I took it to Barton Ford in Suffolk Va. and was told it needed a rack and pinion steering which cost me over $3100.00 and over $600.00 for a rental during the time it took to complete the job. I noticed that I was charged for new bolts also. I researched and found that there was a previous recall on a select few of these explorers due to bolt failure. My explorer should have been selected, but there is no open recall on this explorer. Barton Ford told me that my vehicle wasn't effected by the recall. I believe Ford Motor Company should reimburse me for what it cost me.
NHTSA complaint #11472103 — an unverified report by a vehicle owner.
BACK OVER PREVENTION: WARNINGS
I backed into a parking spot, put the car in park and turned the vehicle off. As I was getting ready to get out of the car, it rolled backwards into another car parked to my passenger side rear. My vehicle did not give any warning, no sensor alert, or anything!
NHTSA complaint #11469449 — an unverified report by a vehicle owner.
BACK OVER PREVENTION: WARNINGS
The APIM is malfunction in my 2017 explorer. Accessories stay on after vehicle turned off, killed battery, vehicle collision sensors and camera intermediate malfunction. Cruise control intermittent function, GPS and screen options /operations inoperable
NHTSA complaint #11431391 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Initially the cars check engine light came on intermittently for about 3 days, then one day while driving the wrench light came on and the car immediately started decelerating - almost as if I was breaking hard, and would not accelerate over 30. After turning it on and off multiple times the light went away for days until my appointment with the mechanic, that same day it came back on. We went to a Ford dealership and they said it was the throttle body and repaired it. Two weeks later the same issue occurred. I know this was a big issue in 2016 and earlier models, I believe the problem was never fixed in 2017 models. Our car is currently in the shop and they are "emailing Ford" about what to do. The first incident I was on the interstate when I stopped abruptly and the second was on the highway. I luckily had no one behind me both times otherwise this could've easily caused an accident.
NHTSA complaint #11423908 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: WARNINGS
WE BOUGTH THE CAR ON AUGUST 2019 WITH 4700 MILES. IN NOVEMBER 2019 THE CAR STARTED OCCASIONALLY (3 TIMES DURING 3 MONTH PERIOD) TO SOUND THE REVERSE ALARM SENSOR WHILE DRIVING. THEN CAR DIDN'T START, SO WE CHANGED THE BATTERY. IN MID MARCH, AFTER TAKING MY 3 KIDS (OUR DAUGHTER 6 AND THE TWINS WERE 2) TO THE PARK, THE CAR WILL START BUT THE STEERING WHEEL WAS NOT TURNING. IT WAS JUST STOCK AND HARD TO MOVE. WE ARE SO GRATEFUL THAT THIS DIDN'T HAPPEN WHILE DRIVING. WE COULDN'T TAKE IT TO THE DEALER BECAUSE OF THE PANDEMIC (WE DIDN'T WANTED TO EXPOSED OURSELVES TO ANY OTHER PEOPLE). FINALLY IN SEPTEMBER, THE CAR WAS TOWED TO THE DEALER. THEY CALLED THE FOLLOWING DAY AND EXPLAINED THAT TO REPAIR WILL COST US $ 1790. PLUS OTHER REGULAR ITEMS THAT NEEDED TO BE DONE FOR A TOTAL OF $2098. WHILE I DO UNDERSTAND THAT MANUFACTURING ERRORS DO HAPPEN, STILL I CAN'T COMPREHEND THE FACT THAT THE CAR IS 50519 MILES AND ALREADY NEEDS THESE EXPENSIVE REPAIRS THAT COULD HAVE CAUSE A VERY DANGEROUS ACCIDENT TO MY FAMILY. THIS IS OUR FAMILY CAR! I DRIVE MY KIDS TO SCHOOL AND TO THE PARK EVERY DAY. HOW COME SOMETHING THIS SERIOUS IS NOT PUT ON A TEST BEFORE PUTTING A CAR INTO THE MARKET (?). BUT, MORE THAN BEING VERY DISAPPOINTED AND SHOCKED FROM WHAT HAPPENED AND I FIND THE SITUATION VERY IRRITATING. NEW CARS SIMPLY DON'T DO THAT. I WOULD LIKE TO PLEASE HELP ME UNDERSTAND WHAT HAPPENED TO OUR FAMILY CAR AND I WOULD LIKE FOR YOU TO ENSURE THIS WONT HAPPEN AGAIN, I AM SCARED OF DRIVING MY FAMILY IN THE CAR AND EXPOSE THEM TO SOMETHING LIKE WHAT HAPPENED. IS THERE A RECALL FOR THIS? SHALL WE GIVE WARNING TO OTHER CAR OWNERS? THIS IS VERY DANGEROUS!
NHTSA complaint #11403228 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
LAST NIGHT ONE OF MY HANKOOK S1 NOBLE ON MY 2017 FORD EXPLORER BLEW OUT WHILE DRIVING ON THE 405 FREEWAY AND REQUIRED ME TO PULL OVER AND CHANGE THE TIRE. AT 21,000 MILES ON THE VEHICLE/ TIRES THE MECHANIC SHOP TOLD ME THE TIRES WERE BASICALLY BALD AND HAD RUBBER EVENLY ERODING (WHICH INDICATES NOT AN ALIGNMENT ISSUE). THE TIRES WERE ALSO ROTATED AND SUPPOSED TO LAST 50,000 MILES. THERE ARE ALSO MANY OTHER COMPLAINS ON THESE TIRES THROUGHOUT THE INTERNET BUT NOT RECALL HAS BEEN INITIATED BY HANKOOK. THEY HAVE ADVISED THEY WILL GIVE A PRO-RATED DISCOUNT ON NEW TIRES, WHICH IS COMPLETELY UNREASONABLE AND NEGLIGENT..
NHTSA complaint #11386317 — an unverified report by a vehicle owner.
LANE DEPARTURE: BLIND SPOT DETECTION
LAST NIGHT ONE OF MY HANKOOK S1 NOBLE ON MY 2017 FORD EXPLORER BLEW OUT WHILE DRIVING ON THE 405 FREEWAY AND REQUIRED ME TO PULL OVER AND CHANGE THE TIRE. AT 21,000 MILES ON THE VEHICLE/ TIRES THE MECHANIC SHOP TOLD ME THE TIRES WERE BASICALLY BALD AND HAD RUBBER EVENLY ERODING (WHICH INDICATES NOT AN ALIGNMENT ISSUE). THE TIRES WERE ALSO ROTATED AND SUPPOSED TO LAST 50,000 MILES. THERE ARE ALSO MANY OTHER COMPLAINS ON THESE TIRES THROUGHOUT THE INTERNET BUT NOT RECALL HAS BEEN INITIATED BY HANKOOK. THEY HAVE ADVISED THEY WILL GIVE A PRO-RATED DISCOUNT ON NEW TIRES, WHICH IS COMPLETELY UNREASONABLE AND NEGLIGENT..
NHTSA complaint #11386317 — an unverified report by a vehicle owner.