2013 Ford Explorer driver assist problems

BACK OVER PREVENTION

The contact owns a 2013 Ford Explorer. The contact stated that while reversing, the rearview camera intermittently displayed a blank image. The contact stated that the vehicle was towed to the dealer due to the front axle fracturing after the vehicle struck a curb while driving in inclement weather. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 190,000.

NHTSA complaint #11742321 — an unverified report by a vehicle owner.

LANE DEPARTURE: ASSIST

Power steering assist fault while driving with total loss of power steering. Caused difficult steering, particularly at low speed and made for a dangerous driving situation with what seemed like complete loss of steering ability. Power steering fault and lane keeping assist failure warnings lit on display at the same time. Vehicle was towed to dealership and problem was isolated to steering module/gear failure after paying for battery replacement to verify that it was not a voltage related issue. 2013 Ford Explorers manufactured through the end of February 2012 at the Chicago plant have a recall for the same issue, but this vehicle was manufactured in June 2012 and I was told it is not covered. Repair was quoted at $4500.

NHTSA complaint #11738002 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

The rear reverse camera malfunctions and glitches. Often the screen turning green when reversing, sometimes screen is black or no color view and most times the camera if reversing to left or appear as to the right or vise versa and sometimes it’s normal but rarely. The control buttons for windows has a malfunction where it sometimes works and sometimes doesn’t. The seatbelts are not clicking and I have kids in the rear seats.

NHTSA complaint #11726948 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: WARNINGS

Review camera unavailable, image flashing, or image reversed.

NHTSA complaint #11725732 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

Review camera unavailable, image flashing, or image reversed.

NHTSA complaint #11725732 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2013 Ford Explorer. The contact stated that the vehicle was purchased in late 2024, and approximately six months later, the rearview camera failed. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The message "Rear Camera Unavailable - Contact your Dealer" was displayed. The local dealer was contacted and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was 75,000.

NHTSA complaint #11709491 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns 2013 Ford Explorer. The contact stated that after starting the vehicle and shifting into reverse(R), the image on the screen was fuzzy. The message “Rearview Camera not Available” was displayed. Neither the dealer nor an independent mechanic was contacted. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 101,000.

NHTSA complaint #11699145 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

Backup camera doesn't always work. It displays a black screen alot of times.

NHTSA complaint #11698304 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: WARNINGS

Backup camera failed and almost hit another car.

NHTSA complaint #11694740 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: WARNINGS

Backup camera failed and almost hit another car.

NHTSA complaint #11694741 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, preventing the driver from safely operating the vehicle. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that on a separate occasion, the driver's side A-pillar trim detached from the vehicle and was loose. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.

NHTSA complaint #11693839 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2013 Ford Explorer. The contact stated that on several occasions while in reverse(R), the camera image fluctuation on and off, and the image then froze intended and the back over prevention camera became inoperable. Additionally, the message to "Contact the Dealer" was displayed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 78,000.

NHTSA complaint #11681291 — an unverified report by a vehicle owner.

LANE DEPARTURE: BLIND SPOT DETECTION

My water pump started having a small leak about 2 weeks ago to where I had to put water in to get to work and then again to get home. I contacted Ford to inquire about a cost for this repair and was told they had to diagnose first. Then on Friday Aug 1st my children and I were driving on the interstate and had just gotten off at our exit and the car died in the middle of busy traffic. After waiting for the car to cool, the water was added and I took the car to a Ford dealership. If I had been on the interstate when this happened we would’ve been in a serious if not deadly accident. The leak needs looked into to see if it’s a faulty pump. I’m now looking at a complete engine repair over a leak. Also the back passenger door frame is a blind spot for us who are 5’5.

NHTSA complaint #11678224 — an unverified report by a vehicle owner.

LANE DEPARTURE: ASSIST

My power steering went out within 5 minutes of the "service power steering now" and the "lane keeping system malfunction service required" lights came on while I was driving on the interstate at 75 mph. When I turned off the explorer and turned it back on the power steering was completely gone. I checked on Ford's recall website and they show that there is a "Customer Service Program" for the Epas Steering Efforts and for "Rear toe link inspection replacement", nothing stating that these "Customer Service Programs" were restricted at 10 years or 150,000 miles anywhere online. When I call Ford to let them know that my VIN is showing that the electric power steering should be covered and asking about what can be done to get my broken down explorer to them and then I get told that my explorer doesn't qualify anymore. When I typed in my VIN it said my explorer qualifies, why would it show that if the program ended at 10 years which would have been 2023. This makes the owners of these Ford's believe that Ford will take care of their vehicles when there is a know safety issue but then that is not the case. I could've wrecked going 75 mph if I wouldn't have gotten off the interstate. This KNOWN issue for the 2013 Ford Explorers should be taken care of if they are still coming up under recalls on Ford's website when the VIN is entered.

NHTSA complaint #11675093 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2013 Ford Explorer. The contact stated that on several occasions while in reverse(R), the back over prevention camera went black and remained black. The contact stated that occasionally while driving the message “Camera Unavailable - Please Contact Dealer" message was displayed. The contact stated that on several other occasions, while driving at various speeds or while in reverse(R), there was a beeping notification was heard and a message that a "Vehicle was coming from the left or right side" was displayed without a vehicle being nearby. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 144,000.

NHTSA complaint #11671549 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE

The contact owns a 2013 Ford Explorer. The contact stated that on several occasions while in reverse(R), the back over prevention camera went black and remained black. The contact stated that occasionally while driving the message “Camera Unavailable - Please Contact Dealer" message was displayed. The contact stated that on several other occasions, while driving at various speeds or while in reverse(R), there was a beeping notification was heard and a message that a "Vehicle was coming from the left or right side" was displayed without a vehicle being nearby. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 144,000.

NHTSA complaint #11671549 — an unverified report by a vehicle owner.

LANE DEPARTURE: BLIND SPOT DETECTION

The contact owns a 2013 Ford Explorer. The contact stated that on several occasions while in reverse(R), the back over prevention camera went black and remained black. The contact stated that occasionally while driving the message “Camera Unavailable - Please Contact Dealer" message was displayed. The contact stated that on several other occasions, while driving at various speeds or while in reverse(R), there was a beeping notification was heard and a message that a "Vehicle was coming from the left or right side" was displayed without a vehicle being nearby. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 144,000.

NHTSA complaint #11671549 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2013 Ford Explorer. The contact stated while attempting to reverse, the contact noticed the rearview camera displayed a blank screen. The vehicle was not taken to an independent mechanic or dealer to be diagnosed. The contact stated that the failure had occurred on several occasions. The vehicle was repaired. The manufacturer was notified, opened a case, and informed the contact that the VIN was not under recall. The contact related the failure to NHTSA Campaign Number: 25V315000 (BACK OVER PREVENTION); however, the VIN was not included in the recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 108,000.

NHTSA complaint #11667765 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: WARNINGS

Check engine light goes on and off. May stay on a day or 2 but goes back off. When I get it checked no mechanic seems to know why. Same with the check charging system light that comes on. Also, the trim on the outside kept coming out, hitting my passenger side window and cracking it. It has completely come off 2 days ago. Rain is getting in my car. Back tires keep losing air. There was an issue with getting an alignment due to incorrect hardware and wiring. There is a safety recall for this.

NHTSA complaint #11665449 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

Check engine light goes on and off. May stay on a day or 2 but goes back off. When I get it checked no mechanic seems to know why. Same with the check charging system light that comes on. Also, the trim on the outside kept coming out, hitting my passenger side window and cracking it. It has completely come off 2 days ago. Rain is getting in my car. Back tires keep losing air. There was an issue with getting an alignment due to incorrect hardware and wiring. There is a safety recall for this.

NHTSA complaint #11665449 — an unverified report by a vehicle owner.

LANE DEPARTURE: ASSIST

Driving vehicle along highway, two alerts came on from the computer. Power steering warning, System advancetrac warning. Could hardly steer the vehicle appropriately. My vehicle does not fit in the May 17, 2010, and February 28, 2012, recall as it was manufactured in 08/12 so I cannot fix this issue. The vehicle is unsafe for travel and is just 6 months after the recall making me believe it is apart of the affected vehcile

NHTSA complaint #11663839 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2013 Ford Explorer. The contact stated that the rear camera was intermittently inoperable while reversing. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 25V159000 (Back Over Prevention); however, the VIN and the model year were not included. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 99,000.

NHTSA complaint #11663477 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2013 Ford Explorer. The contact stated that the back-up camera was turning on and off independently. The contact stated that while reversing, the screen went black and then turned on. The message to contact the dealer was displayed. There were no warning lights illuminated. The contact called the local dealer and was informed that there was no recall on the VIN for the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The manufacturer confirmed that there was no recall coverage for the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 100,000.

NHTSA complaint #11636289 — an unverified report by a vehicle owner.

LANE DEPARTURE: ASSIST

The steering wheel locked at a 45degree angle while I was driving. It locked and I was unable to turn the wheels in any direction. (Diagnosed by dealership as power steering failure steering wheel locked) My safety was absolutely compromised. Imagine losing the ability to turn the steering wheel or steer in any direction while going around a corner, without any warning. Luckily I wasn't on the freeway when the steering wheel locked without warning. Yes, this problem has been reproduced by the dealership at Elk Grove Ford CA, and reported to the Ford Motor corporate office, who refused to look into the safety issue or pay for the repair. The vehicle or component has been inspected by the Ford dealership. There were not any warning lamps, messages or other symptoms of the problem prior to the failure, and the problem appeared on 11/10/24.

NHTSA complaint #11626229 — an unverified report by a vehicle owner.

LANE DEPARTURE: LANE KEEP: STEERING ASSIST

The contact owns a 2013 Ford Explorer. The contact stated that the steering column was stiff to turn and had seized. The Lane Keep and power steering warning lights were illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 200,013.

NHTSA complaint #11605618 — an unverified report by a vehicle owner.

LANE DEPARTURE: SENSING SYSTEM: OTHER

The contact owns a 2013 Ford Explorer. The contact stated while driving approximately 10 - 12 MPH and turning and or veering to the right or the left, the steering wheel failed to redirect to center. The contact had to use an excessive amount of force to maneuver the steering wheel. There were no warning lights illuminated. The contact stated that most recently while pulling into a parking lot at approximately 5 MPH, the steering wheel became firm. The contact pulled into a parking space and the steering wheel seized with the "Service Power Steering Now" and "Lane Keeping System Malfunction Service Required," illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that due to the amount of sensors, the vehicle needed to be serviced by the dealer. The vehicle had not been taken to the dealer to be diagnosed or repaired. The dealer was contacted; however, immediately referred the contact to the manufacturer for assistance. The manufacturer was made aware of the failure, but a case was not opened. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 130,200.

NHTSA complaint #11590994 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

Rear backup camera stopped working a year ago. the rear of the car is a huge blind spot and have had a few close calls with pedestrians and other vehicles' when backing out of parking spots. My son also has a 2013 Explorer and his rear camera stopped working several years ago.

NHTSA complaint #11574570 — an unverified report by a vehicle owner.

LANE DEPARTURE: BLIND SPOT DETECTION

Rear backup camera stopped working a year ago. the rear of the car is a huge blind spot and have had a few close calls with pedestrians and other vehicles' when backing out of parking spots. My son also has a 2013 Explorer and his rear camera stopped working several years ago.

NHTSA complaint #11574570 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

Driving on a two lane highway with the cruise control set, tapped brake to eliminate the cruise as a truck had pulled onto highway ahead of us. Accelerated to pass the truck and resumed the cruise control to maintain previous speed. The vehicle began increasing speed as if the gas pedal was floored. Tapping brakes didn’t stop it nor did shutting the cruise off on the steering wheel, car was going 80-90 mph. Had to ride the brakes while the throttle seemed to be wide open until we could get it in neutral and pull of on the shoulder. Restarted the vehicle after it was shut off and the throttle was wide open again. The third time I started it, it appeared to be running normal. I did not engage the cruise control after that. At the time there was no engine light or warning light on. About a week later the engine light came on then a couple days later it was not on. Then it randomly would come on. I had scheduled an appt and it was determined the throttle body, gasket and purge valve needed replaced. This was an extremely scary situation and I would like to know if this has been an issue and could it possibly happen again? This could’ve caused a serious accident when you have zero control of the speed and it’s approaching 90mph on a highway. I did get repairs that were an expense over $500. Is there an explanation as to why this happened and can it randomly occur again??

NHTSA complaint #11567173 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2013 Ford Explorer. The contact stated while shifting in reverse, the rear-view camera intermittently displayed a distorted or blank image. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the camera wiring harness was rusted. The contact was informed that the vehicle was included in an undisclosed recall and advised to take the vehicle to the dealer for assistance. The contact stated that she notified the dealer and was informed that the VIN was not included in a recall. The contact was referred to the manufacturer for assistance. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 120,000.

NHTSA complaint #11545472 — an unverified report by a vehicle owner.