2016 Ford Explorer fuel system problems

FUEL/PROPULSION SYSTEM

Truck turns off

NHTSA complaint #11753172 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

Gas filler neck is loose, making it difficult to fill the gas tank without spillage. I don't recall how long this has been an issue, but it has been a problem for multiple years. There have been no incidents that preceded this problem.

NHTSA complaint #11703582 — an unverified report by a vehicle owner.

FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:THROTTLEBODY/MANIFOLD

The contact owns a 2016 Ford Explorer. The contact stated that while driving 70 MPH, the vehicle unintendedly started to decelerate. Additionally, while depressing the accelerator pedal, the brakes unintendedly engaged. The “Scheduled Maintenance” light was illuminated. The contact pulled over to the side of the road and depressed the accelerator pedal seven times, and the vehicle started to operate as intended. The contact stated that a dealer was contacted. The vehicle was taken to the dealer and was test-driven, and the dealer informed the contact that the vehicle was operating as designed. The contact related the failure to the results of a Google search on the throttle body. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The approximate failure mileage was 136,000.

NHTSA complaint #11683940 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

On June 14, we drove our 2016 Ford Explorer from Tallahassee, FL to Boone, NC without issue. However, on [XXX], upon starting the vehicle, we noticed a gasoline smell. Concerned for our safety, we checked the car before leaving the neighborhood and discovered fuel pouring from the front. We parked the vehicle in a safe location and coordinated a tow to the local Ford dealership and were informed our fuel line had ruptured. The vehicle had 41,000 miles at the time of the incident. We were not given a clear explanation for the fuel line rupture, leaving us apprehensive about the safety and reliability of Ford vehicles. The ordeal cost $4,000 in repairs, and the service experience made us feel taken advantage of after we were routinely asked if we were local. Our Ford mechanic in Tallahassee later mentioned that labor charged by the Boone dealership seemed excessive. Additionally, they refused to replace the gasoline-covered cabin air filter and engine cover, raising further concerns about the service provided. The rupture of the fuel line posed a severe safety risk as it could have led to a fire or explosion, endangering the lives of the occupants and others nearby. The problem has not been reproduced but was confirmed by the local Ford dealership. No inspections have been conducted by the manufacturer, police, or insurance representatives to our knowledge. There were no warning lamps, messages, or other symptoms of the problem prior to the failure. Our gas tank was nearly full the morning of June 17, and it was empty when we picked it up from the Ford dealership after repairs were completed. Given the serious nature of the fuel line failure, the potential risks involved, and the financial burden of the repairs, we believe this issue warrants a recall investigation to prevent future incidents and to ensure the safety of Ford customers, especially given the multiple recalls already issued and the shared “significant safety concern” shared by the NHTSA on this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF

NHTSA complaint #11596120 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

The power transfer unit is broken. Symptoms are vehicle shuddering, vehicle sounds like it is going to stall. This could cause a major accident at any moment.

NHTSA complaint #11592838 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

In August 2023, my vehicle began to make a popping noise and began to lose power when attempting to accelerate. It was diagnosed by the repair shop as a turbo going bad. I repaired the turbo. In December 2023, the check engine light came on. The repair shop indicated that the lifters and cam shafts were bad and caused scoring to the engine block, requiring the engine to be replaced. The repair shop asked if I had been changing the oil regularly. I indicated that I did change the oil per when the vehicle would notify me it was time. The repair shop noted that I changed the oil every 10k miles. Per the repair shop, not changing the oil regularly (because the Ford vehicle system designed to tell me when to change the oil) ultimately caused me to need to replace the turbo and the engine. All because the oil was not changed more frequently 3-5k miles per the repair shop. I've spent $15k in repair costs since August 2023 because I was relying on the Ford vehicle's notifications as to when it needed oil. The vehicle is not even worth this much blue book. For a 8.5 year old vehicle that has been well cared for, I do not think these parts should have failed and I think Ford should have set the timing for oil change notifications more frequently if this is what is needed by the engine to keep it in good repair. It literally indicates the % of time before the oil needs to be changed.

NHTSA complaint #11578895 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

My check engine light keeps reading a evap code. I have replaced the evap throttle 3x’s. My car smells of a gas leak coming from somewhere. I have taken it to Ford, and to two other mechanics. They claim that the check engine code is wrong and they cannot find where the fuel smell is coming from without the proper code. My check engine light turns on and off with the same error everytime. The evap code is not the problem. I have made a complaint months ago, and still nothing. Not sure what else I can do.

NHTSA complaint #11524738 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

Everytime my ac/heat is on it affects my engine as I’m driving. My speedometer fast jumps. As soon as I turn it off it seems to run better. I made a complaint a week ago about something going on with my fuel and fan running high speed. I have a foul smell in my car. I thought for awhile it was something outside but now I believe it’s coming from my car. It smells like fuel/rubber/sewer if that makes sense.

NHTSA complaint #11518316 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

My fuel evap pump check engine light keeps coming on. I’ve owned this vehicle since July 2022 and I have paid for the evap pump 3x’s. My fan constantly runs in the engine. My engine has a stutter when I press the gas. Ford absolutely dropped the ball with this vehicle. I have already paid thousands of dollars (water pump, evap pumps and more) please help on getting this car serviced. I still owe like 20k on this car. I cannot afford to keep getting it fixed. I have 121k miles on it.

NHTSA complaint #11516956 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

Every since I bought this vehicle back in December 2016. I've had major problems that consist of the battery lasting a year an half. In 2018, Ford had it for two weeks due to a major problem that they repaired but never told me what the issue was. Still, to this day, I don't know what they repaired. In 2021, My water pump went out, something is wrong with he fuel injection that may be causing the engine light to be on. Every year since 2016 there's been something going wrong with my Explorer, including the radio panel/cameras monitor. Last year, 2022, I was driving down the highway when my windshield trim panels flew off! I thought it was something from another car until I stopped and realized, my windshield didn't have a cover on the driver side. I'm hoping I didn't caused harm or almost caused harm to any drivers behind me! Nonetheless, since my incident, I have noticed other Explorers missing a windshield cover.

NHTSA complaint #11505134 — an unverified report by a vehicle owner.

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Water pump failure which causes the car to stall immediately when it overheats. This appears to be a common issue with 2016 Ford Explorers

NHTSA complaint #11486926 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

My purge valve was stuck open and had strong fuel vapors leaking inside of the car cabin. I became lightheaded and went to the ER. This was before the check engine light came on. It was very concerning.

NHTSA complaint #11486796 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

There is a VERY STRONG sulfur odor emiting into the cabin without an engine warning light. Tested for error codes and inspected by Ken Towery in Louisville and the seriviceperson couldn't detect the source of the odor. The defect appeared at 98458. The smell causes me to gag and feel light headed. Please advise.

NHTSA complaint #11456981 — an unverified report by a vehicle owner.

FUEL SYSTEM, OTHER

Fuel pump fail

NHTSA complaint #11447664 — an unverified report by a vehicle owner.

FUEL SYSTEM, GASOLINE

The contact owns a 2016 Ford Explorer. The contact stated that the vehicle constantly smelled of gasoline. The contact stated that the odor occurred when the vehicle was in motion but was stronger when the vehicle was idle. The vehicle was taken to an independent mechanic who was not able to properly diagnose the vehicle. The mechanic sealed several locations where the odor might have been coming from. The vehicle was taken to the dealer because the gasoline odor was stronger on the outside of the vehicle. The dealer was not able to determine the cause of the failure and referred the contact to NHTSA for assistance. The contact stated that the failure had gotten progressively worse. The manufacturer was not notified of the failure. The failure mileage was 90,000

NHTSA complaint #11443329 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

Exhaust leaks into cab under moderate to heavy acceleration with windows closed it is even worse when accelerating with the windows open

NHTSA complaint #11435312 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

ON MULTIPLE OCCASIONS TRANSMISSION WAS SLIPPING WHICH LED TO AN EVENTUAL COMPLETE FAILURE. EXPLORER WAS ON CA HIGHWAY 76 GOING WESTBOUND WHEN TRANSMISSION FAILED. DRIVER WA FORCED TO DODGE TRAFFIC AND COAST TO AN EMERGENCY STOP AT THE RIGHT SIDE OF THE HIGHWAY. EXPLORER HAD TO BE TOWED.

NHTSA complaint #11407741 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

DURING ACCELERATION CAR SMELLS LIKE ROTTEN EGGS ALL WINDOWS NEED TO BE OPEN TO VENT CAR AND ALL PASSENGERS GET NAUSEOUS. DEALER TRIED TWICE TO FIX PROBLEM BUT WITH NO SUCCESS.ITS GETTING IMPOSSIBLE TO DRIVE THE CAR ON HIGHWAY.FORD NEEDS TO DO SOMETHING ASAP.

NHTSA complaint #11389705 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING THE CONTACT TURNED ON THE HEAT IN THE VEHICLE AND SMELT AN DISTINCT ODOR COMING FROM THE VEHICLE. THE ODOR WAS STRONG THE CONTACT HAD TO ROLL DOWN THE WINDOW IN THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE FAILURE AS A CARBON MONOXIDE LEAKAGE. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 66,000.

NHTSA complaint #11389036 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

THE VEHICLE WITHOUT WARNING , JUST SHUTS OFF. EVEN WHILE GOING 65 MPH ON A HIGHWAY. IF YOUR LUCKY, YOU CAN COAST OFF THE HIGHWAY BEFORE YOU ARE HIT . FORD REFUSED TO FIX EVEN THOUGH UNDER WARRANTY. SO I HAD TO SELL IT SO I WOULDN'T BE KILLED. HUNDREDS IF NOT THOUSANDS HAVE COMPLAINED ABOUT THE SAME THING.

NHTSA complaint #11377948 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

EXHAUST IS GETTING INTO THE CAB OF VEHICLE WHEN UNDER MODERATE ACCELERATION TO PASS VEHICLES AND WHEN THE WINDOW OR WINDOWS ARE OPEN IT IS EVEN WORSE.

NHTSA complaint #11343765 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

PERSISTENT EMISSIONS SMELL IN CABIN CAUSING HEADACHES FOR THE DRIVER. ROESCHE FORD IN ELMHURST ILLINOIS CONDUCTED WARRANTY WORK WHICH CONSISTED OF "REPROGRAMMING" THE CAR. THE FIX DID NOT WORK AND ROESCH FILED AN APPEL TO FORD - WHO IS DENYING LIABILITY AND CLAIMING THE "REPROGRAMMING" IS THE FIX. I HAVE ALSO FILED A CLAIM WITH FORD CAS24714279. THIS IS THE EXACT SAME PROBLEM THE POLICE INTERCEPTOR EXPLORERS IS HAVING AND IS WELL DOCUMENTED - FORD HAS EVEN SET UP A HOTLINE FOR THE POLICE - BUT IGNORE THE INDIVIDUAL OWNER.

NHTSA complaint #11278835 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

WAS DRIVING DOWN 95 @ 65 MPH WHEN ALL OF A SUDDEN, THE CAR JERKED AND LOST ALL POWER. WRENCH LIGHT, CHECK ENGINE, AND AIRBAG LIGHT ALL CAME ON. NO POWER. NO GAS, LIMP MODE. CODE READER DETERMINED THROTTLE BODY ISSUE. LOOKED ONLINE, APPEARS TO BE KNOWN ISSUE IGNORED BY FORD. I COULD HAVE BEEN KILLED

NHTSA complaint #11267269 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

GAS SMELL OCCUR IN THE CABIN. MAKES ME HEADACHE AND SHICK

NHTSA complaint #11258578 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

FUME SMELL COMING FROM VEHICLE WHILE MOVING, CAN SMELL BOTH INSIDE AND OUTSIDE OF CAR! SEEMS LIKE SMELL IS MORE IN FRONT OF CAR THEN IN BACK ONCE CAR IS PARKED AND I GET OUT OF CAR. I AM FEELING VERY UNWELL WHILE DRIVING; NAUSEA, DIZZINESS, STINGY EYES AND BLURRY VISION. IT IS HAPPENING REGARDLESS OF THE HEATING/AIR BEING ON/OFF. I HAVE FOR DAYS NEEDED TO DRIVE WITH ALL WINDOWS DOWN. MY CHILDREN FEEL SICK AS WELL. MY HUSBAND CAN SMELL IT, BUT THIS FAR HAS NOT BEEN FEELING SICK FROM IT. THIS HAPPENS NO MATTER IF I AM DRIVING CITY/HIGHWAY/STATIONARY/IN MOTION, ALL THE TIME. WE HAVE BEEN FEELING SICK FOR A WHILE BUT THE SMELL IS WITHIN THE LAST WEEK.

NHTSA complaint #11255797 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

WHILE STATIONARY, OR SITTING IN VEHICLE WHILE IDLING, CARBON MONOXIDE IS DETECTED IN THE CABIN AND I HAVE BEEN FALLING ASLEEP AND STAYING TIRED FOR REST OF THE DAY. THIS HAS BEEN GOING ON IN THE 2 MONTHS THAT I HAVE HAD THE NEW SUV. I SUSPECTED AFTER I WAS TOLD BY A FRIEND THAT THIS HAS BEEN REPORTED BY SHERIFFS. I PLUGGED IN MY HOME DETECTOR TO CHECK IF THAT WERE THE CASE. I AM NO LONGER IDLING WITHOUT WINDOWS OPEN IF POSSIBLE DUE TO WEATHER.

NHTSA complaint #11240652 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

MOVING DOWN A HIGHWAY WHEN WITH A SUDDEN SHUTTER AND THEN A LOUD BANG THE CAR IMMEDIATELY LOST POWER WITH BLINDING SMOKE IN AND AROUND THE CAR. MADE IT TO THE SIDE OF THE ROAD AND HAD FIRE LAPPING UP THE DRIVERS SIDE ROCKER PANEL FROM UNDER THE CAR. TRANSFER CASE EXPLODED WITH SUCH FORCE IT DAMAGED THE TRANSMISSION. OCCURRED AT 41,000 MILES ON A THREE YEAR OLD VECHICLE.

NHTSA complaint #11233816 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

I STOPPED AT TRAFFIC LIGHT, I HEARD A STRANGE SOUND, AND THE AIRBAG LIGHT CAME ON. I PRESS THE GAS GAS TO CROSS INTERSECTION AND CAR WOULD ONLY GO 3 MILES AN HOUR, I MANAGED TO TURN INTO SIDE STREET, AND TURNED CAR OFF. WHEN I RESTARTED CAR AND I WAS ABLE TO ACCELERATE AND PROCEEDED TO DRIVE TO MY DESTINATION, WHEN I STOPPED AT ANOTHER RED LIGHT IT HAPPENED AGAIN AND THEN ENGINE LIGHT CAME ON. I THEN TURNED OFF CAR AND RESTATED TO FIND ALL WARNING LIGHTS OFF. I THEN DROVE TO AUTO NATION FORD DEALERSHIP. THEY DIAGNOSED WITH A THROTTLE PROBLEM. WHEN CHECKING THE INTERNET I SEE A LOT OF PEOPLE HAVE HAD THIS SAME PROBLEM, IT COULD HAVE BEE A VERY DANGEROUS SITUATION SINCE THIS HAPPENED ST AN INTERSECTION.

NHTSA complaint #11228267 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

I WAS DRIVING ALONG AT ABOUT 55 MPH WITH THE CRUISE CONTROL ACTIVATED. THE PEDALS WERE NOT IN THE RIGHT LOCATIONS SO I DECIDED TO ADJUST THEM TO A HIGHER POSITION WITH THE BUTTON ON THE SIDE OF THE STEERING COLUMN. WHEN I DID THE ADJUSTMENT, THE ENGINE WENT INTO A FULL THROTTLE MODE AND WOULD NOT LET UP. I PUSHED DOWN ON THE BRAKES HARD AND VEHICLE SLOWED DOWN AND THE ENGINE RETURNED TO NORMAL. WHEN I TOOK MY FOOT OFF THE BRAKE THE ENGINE IMMEDIATELY WENT FULL THROTTLE AGAIN AND THEN BACK DOWN AGAIN WHEN I PUSHED THE BRAKE PEDAL DOWN HARD. THIS CYCLE CONTINUED EVEN THOUGH I SHUT OFF THE CRUISE CONTROL AND TRIED PUTTING THE SHIFTER IN NEUTRAL. I WAS FINAL ABLE TO PULL OVER TO THE SIDE OF THE ROAD AND SHUT THE ENGINE OFF. I RESTARTED THE ENGINE AFTER A FEW MINUTES AND EVERYTHING SEEMED TO WORK NORMALLY. THIS WAS A VERY DANGEROUS AND SCARY EVENT. I AM AFRAID TO DRIVE THIS VEHICLE OR HAVE MY WIFE DRIVE IT. I REPORTED IT TO FORD BUT HAVE NOT HEARD BACK FROM THEM AT THIS TIME.

NHTSA complaint #11210510 — an unverified report by a vehicle owner.