I purchased a 2022 Ford Explorer XLT in March 2026 with approximately 19,500 miles on the vehicle. While driving, I suddenly heard a loud noise above me. I looked up and discovered that a clip from the panoramic sunroof shade had broken. I took the vehicle to the dealership for inspection and was informed the repair would cost approximately $500. While waiting at the dealership, another customer arrived with the same problem on their Ford Explorer. This is a safety concern because the unexpected noise distracted me while I was driving and caused me to look away from the road to determine what had happened. A component of the panoramic sunroof shade should not fail under normal use, especially at such low mileage.
NHTSA complaint #11755213 — an unverified report by a vehicle owner.
Fort Collins, CO
UNKNOWN OR OTHER
The interior panoramic sunroof shade cloth has failed along both side tracks and is sagging excessively. This is causing obstructed view through the rear view mirror. Also casues the sun roof not to be able to function. The problem began at 32k miles, vehicle currently has 40k miles.
NHTSA complaint #11752763 — an unverified report by a vehicle owner.
Clintonville, WI
UNKNOWN OR OTHER
Driving down the highway at 60 mph and the sunroof exploded. No cars in front of me and nothing in on coming lane . I was on a newer road no big bumps. Sounded like a shot gun went off glass all over
NHTSA complaint #11751592 — an unverified report by a vehicle owner.
Goldsboro, NC
UNKNOWN OR OTHER
Sunroof sunshade has fallen and causes a blockage in front of the rearview mirror.
NHTSA complaint #11748941 — an unverified report by a vehicle owner.
Pryor, OK
UNKNOWN OR OTHER
The heat from the sun is making the leather dash warp and flipping up in the drivers view. It is also coming apart behind the media control screen.
NHTSA complaint #11747170 — an unverified report by a vehicle owner.
Prattville, AL
UNKNOWN OR OTHER
When getting off the interstate at an exit, my husband pushed the brakes to stop and our vehicle completely shut off. The hazard lights would not work and it would not restart. We were at a very busy exit and we had our 2 children in the car with us. We could not get it jumped or anything and were 2.5 hours away from home. The fact that we couldn't even use hazards to warn other cars was scary, as it was a very busy exit. Our car was towed to the shop and we were just told that the battery mounted mega fuses had melted and that is what caused the car to completely shut down. This is not covered by warranty and we recently had our battery checked to make sure we did not need a new battery as we figured it was getting close to time. Apparently the fuses are not typically inspected. If this is the case, why would this not be covered by a warranty? This put us in a very dangerous situation. As it could have happened on the interstate if we would have needed to brake. The police did show up to help make sure cars went around us.
NHTSA complaint #11744257 — an unverified report by a vehicle owner.
Cedar Park, TX
UNKNOWN OR OTHER
Unknown! sometimes the rear back up camera goes into a black screen and then once in drive the info screens stays black for about 30 seconds. the cars shifting is hard at times especially when going from slow to fast like for instance on a highway on ramp the shifting is very sluggish. the cupholder are a real hazard my cupholder bottomed out and my drink fell thru luckily there was no liquid in the cup otherwise it could have spilled into the electrical since it is right where the gear shift is. the the car not accelarating is dangerous when you trying to get on the highway. rear camera going blank sometimes and not being able to see whats behind you even when looking around you just can not see the blindspot which the camera could if it would not go black sometimes. if the car does not shift right when it is supposed to makes it really hard to go with flow of traffic on the highway. there never have been any warning lamps, message or anything else during these incidents and it does not happen all the time but when it does it is not safe
NHTSA complaint #11739777 — an unverified report by a vehicle owner.
Halifax, VA
UNKNOWN OR OTHER
The reverse camera started pointing straight down one day so I took it in for a recall dealing with the screen and camera. Ther replaced the camera, and did some updating and when I got it back the camera is still pointing straight down. I called them immediately and told them my camera was still pointing straight down they asked me to bring it back. I was there 5 minutes and the service manager came to me and said the camera was pointing down when I brought it in and that the reason was probably because it was an aftermarket part, which it’s not it’s all factory, and that wasn’t in the recall. "Under FMVSS 111, S5.5, my vehicle is required to display a rearview image that covers a 10-foot by 20-foot zone directly behind the rear bumper. Because the camera is pointing at the ground, it fails to provide the 'clear and reasonably unobstructed view' mandated by federal law. This is a safety non-compliance issue that Ford is obligated to rectify to bring the vehicle back into a street-legal state." • "Federal safety standards for rear visibility do not have an expiration date for manufacturing defects. A mounting system that allows a safety-critical camera to fail and point at the ground is a defect in material and workmanship that creates a safety hazard."
NHTSA complaint #11738720 — an unverified report by a vehicle owner.
Sandersville, GA
UNKNOWN OR OTHER
Sun roof liner malfunction - started sagging and goes down into head space of car when attempting to open sunroof. I called Ford and was informed it was not covered in my extended warranty. I have hardly used the sunroof. It should not be happening. It should be covered under a safety recall. It is dangerous while driving. It is a very expensive fix.
NHTSA complaint #11737513 — an unverified report by a vehicle owner.
Albuquerque, NM
UNKNOWN OR OTHER
The interior panoramic sunroof cloth has become detached from both side tracks causing the material to sag. We can no longer open or close to panoramic roof due to cloth stuck in the closed position in fear of the headliner getting worse.
NHTSA complaint #11734929 — an unverified report by a vehicle owner.
Stockholm, SD
UNKNOWN OR OTHER
The coating over the window up/ down controls is pealing and flaky. The coating is very sharp and brittle and has deeply gashed a couple fingers.
NHTSA complaint #11730656 — an unverified report by a vehicle owner.
Latham ny, NY
UNKNOWN OR OTHER
The panoramic sunroof, shade, plastic brackets become brittle annd fail very fast and becomes hanging down while you are driving and blocks your complete vision very dangerous . It is not safe at all. It totally blocks your vision.
NHTSA complaint #11729322 — an unverified report by a vehicle owner.
Yuba City, CA
UNKNOWN OR OTHER
The headliner that covers my panoramic sunroof has came loose on both sides , obstructing my reaview .
NHTSA complaint #11716418 — an unverified report by a vehicle owner.
Huntsville, TX
UNKNOWN OR OTHER
The panoramic shade on my 2022 Ford Explorer failed causing an inability to see clearly. The dealership did replace the faulty motors on both sides free of charge. Afterwards when attempting to close the sunroof after opening, it wouldn't close. We had to force it shut due to rainy weather. After taking to the dealership for possible repair/replacement we've been told that both motors need to be replaced and the track is broken and needs to be replaced. Cost of 3500.00 to 3900.00. I have rarely used the sunroof because I'm afraid it won't work. Now I'm stuck with a huge repair on faulty Ford equipment that has been rarely used and can't be worn out unless you installed used equipment in the first place. Shame on Ford!
NHTSA complaint #11716174 — an unverified report by a vehicle owner.
Choudrant, LA
UNKNOWN OR OTHER
Sunroof liner has fallen making it impossible to see out the back window.
NHTSA complaint #11707580 — an unverified report by a vehicle owner.
Edmond, OK
UNKNOWN OR OTHER
While driving down the highway at about 55mph, I tried to open the panoramic sunroof. As it was opening, the sunroof shade/curtain did not retract into its roller assembly causing the shade to hang down from the roof. It blocked my entire view behind me. I couldn’t even see into the backseat. It was like a movie theater curtain had come down between the front and back seats. Luckily I was able to get home without further incident. This would be horrible if there were an infant in the backseat.
NHTSA complaint #11707167 — an unverified report by a vehicle owner.
Clayton, NC
UNKNOWN OR OTHER
the check engine light and see manual (Alley Wrench) constantly goes off and code for P0973- the symptoms following were stalling that felt like someone was rear ending her and acceleration takes time to go back up. Will happen many times on a right and shops claim a replacement of transmission would be needed. Vehicle is 2022 Ford Explorer and should not need a replacement this soon!!!!
NHTSA complaint #11706334 — an unverified report by a vehicle owner.
San Bernardino, CA
UNKNOWN OR OTHER
Sun roof, moon roof collapse while driving . making rattling noise.
NHTSA complaint #11701252 — an unverified report by a vehicle owner.
Choudrant, LA
UNKNOWN OR OTHER
The sunroof liner has fallen. I cannot see behind me due to total blackness. There are many Explorer owners with this same hardship. This sunroof has been opened very little. I have called and there are MANY Explorer owners that are experiencing this same issue
NHTSA complaint #11699871 — an unverified report by a vehicle owner.
Lily, KY
UNKNOWN OR OTHER
The shade covering my sunroof does not roll back properly. It leaves layers of fabric hanging in the backseat, which can block the drivers rear view if they are unaware of the issue. I’ve researched this issue online and it appears to be a pretty common issue.
NHTSA complaint #11697995 — an unverified report by a vehicle owner.
Sweet Home, OR
UNKNOWN OR OTHER
The sunshade portion of the moonroof does not retract when opening the moonroof. It simply hangs down, completely blocking the rear view of the driver when using the inside rear-view mirror.
NHTSA complaint #11696657 — an unverified report by a vehicle owner.
Bristow, VA
UNKNOWN OR OTHER
The sunroof does not seal properly. Randomly it starts to make a clicking sound when driving. It goes away once we open and close the sunroof. The sound is only generated when moving forward at speeds 35 and above. Appears to be a loose seal.
NHTSA complaint #11686556 — an unverified report by a vehicle owner.
Sand Springs, OK
UNKNOWN OR OTHER
Sunroof shade does not retract like it should causing bunching in the middle of the vehicle blocking view or rearview mirror and rear glass. Called dealer not covered under warranty, and there was no issues with it prior to it happening.
NHTSA complaint #11686320 — an unverified report by a vehicle owner.
Helena, AL
UNKNOWN OR OTHER
Sunroof cover hanging and restricting rear view mirror
NHTSA complaint #11683300 — an unverified report by a vehicle owner.
Mendota, IL
UNKNOWN OR OTHER
The smell of propane/metal smell in the cabin of vehicle after longer than 1 hour of driving
NHTSA complaint #11682280 — an unverified report by a vehicle owner.
Moses Lake, WA
UNKNOWN OR OTHER
It has became a safety hazard on my 22 ford explorer. The sunroof cover has folded and is now drooping down into my visual area in my review mirror and I can’t see out of my rear window.
NHTSA complaint #11681550 — an unverified report by a vehicle owner.
Fort Lauderdale, FL
UNKNOWN OR OTHER
Sunroof shade cover won’t roll back. Never used the sunroof and the one time I want to roll open the shade cover won’t roll back. It does open but the curtain just hangs. Took it to the dealer they won’t cover it even though the car only has 41,000 at the time of malfunction.
NHTSA complaint #11678845 — an unverified report by a vehicle owner.
Deland, FL
UNKNOWN OR OTHER
Headliner on the retractable sun roof fell off
NHTSA complaint #11678932 — an unverified report by a vehicle owner.
Melbourne, FL
UNKNOWN OR OTHER
When i accelerate, the car jerks back and forth and stalls. ford has said the car was throwing codes but the TECH didnt feel the issue so they sent me on my way.... well fast forward to today, i am informed my car has thrown codes 4 times in the past few days and this morning i was scared to drive my car it was bad... and i have a [XXX] daughter. Our safety is my top priority and it doesnt seem to matter to anyone else INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11677769 — an unverified report by a vehicle owner.
Mansfield, OH
UNKNOWN OR OTHER
First Drivers window not working properly wont always go back up. Took to ford service and told needed a software update at my expense. I have a problem paying for an update that affects my car from working properly. This should be automatic if there are bugs to work out Second Significant air coming from back passenger window. Not under warranty as it is seal. Window very rarely used I have extended warranty however nothing covered. Glad I spent $3500 for that!! Third The plastic clips that hold the undercarriage in place break frequently. I have replaced several times both on my Explorer as well as husbands escape. Again I have to pay for this even though service guys tell me it won’t last because it’s plastic. Seems like ford could find something else to make these clips out of. I put a lot of highway miles on so rain and snow on roads create these clips to break often. The noise it makes when they r broken is ridiculous to go along with the air from the back window I have owned 3 explorers never experienced any window or software updates with previous explorers. $300 to update software and a quote for $80 for clips and $1000 for passenger window - Ford tells me it’s my problem. My concern is ford hold control over the software so they can create these updates whenever and if I want my car to run and use the windows my hands are tied. There is no charge from Verizon to update my cell phone all the time for updates and such but I’m expected to pay for ford updates. I’m not ok with this and will be looking at other options for future vehicle. They all have their issues but customer service goes along well in acknowledging the problems Google window problems and wind noise and updates clearly noted
NHTSA complaint #11670499 — an unverified report by a vehicle owner.