40 of the
5,142 complaints filed about the Ford F-350 SD
are about the doors, latches and locks —
1% of everything owners reported.
The worst model year for it is 2017.
The contact owns a 2019 Ford F-350. The contact stated that the driver's side front door latch failed to lock and securely close the door. The contact stated that the failure only occurred during cold weather. The failure had occurred 4 times. The vehicle was taken to the dealer to be diagnosed; however, the cause of the failure was not yet determined. The vehicle was not repaired. The contact was informed that there was an undisclosed Customer Satisfaction Program for the door latch freezing and the door lock actuator failing to operate as designed; however, the contact was not provided the CSP number. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 82,000.
NHTSA complaint #11641378 — an unverified report by a vehicle owner.
The contact owns a 2020 Ford F-350. The contact stated that while hauling a trailer, the tailgate lowered unexpectedly. Additionally, during the summer, the door latch system failed to open from outside while the doors were unlocked. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the latching spring and the latching system needed to be repaired. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 22,000.
NHTSA complaint #11639923 — an unverified report by a vehicle owner.
The contact owns a 2021 Ford F-350. The contact stated that while driving at 55 MPH, the tailgate opened inadvertently, and landed on the jack for the trailer that was being hauled. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 42,000.
NHTSA complaint #11639880 — an unverified report by a vehicle owner.
The contact owns a 2019 Ford F-350. The contact stated while driving or while the vehicle was parked, the doors would freeze in cold weather and failed to latch securely. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The contact related the failure to Customer Satisfaction Program: 19N06 (Door Latch Freezing Concerns). The failure mileage was 91,620.
NHTSA complaint #11633977 — an unverified report by a vehicle owner.
The contact owns a 2020 Ford F-350. The contact stated that after the vehicle had been exposed to an extremely cold weather, he attempted to open the front passenger's side door to let his friend in the vehicle. The contact stated that while using the key fob and the door lock switch to attempt to open the door, the front passenger's side door failed to unlock. The contact stated that he was able to open the door by using the interior door handle. The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle was not covered under Ford Campaign Number: 20M04. The dealer advised the contact to take the vehicle to their location to be repaired. The vehicle was not repaired. The failure mileage was approximately 45,500.
NHTSA complaint #11571826 — an unverified report by a vehicle owner.
The contact owns a 2017 Ford F-350. The contact stated while driving approximately 70 MPH, the tailgate independently opened, and the contact lost cargo stored in the truck bed onto the highway. The contact stated no warning light was illuminated. The contact stated that the failure was intermittent but was a recurring failure. The contact had not taken the vehicle to a local dealer or an independent mechanic. The vehicle was not diagnosed and was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 19V864000 (Latches/Locks/Linkages). The VIN was not included in the recall. The failure mileage was approximately 83,000.
NHTSA complaint #11562370 — an unverified report by a vehicle owner.
The contact owns a 2020 Ford F-350. The contact stated that door latches on both sides of the truck have failed to properly secure the doors. The contact stated that the doors on both sides of the vehicle would shake while driving at various speeds. The dealer was notified of the failure and was informed that there were no recalls on the vehicle and was out of warranty. The manufacturer was notified of the failure and was referred to the NHTSA Hotline for assistance. The vehicle had yet to be repaired. The failure mileage was unknown.
NHTSA complaint #11549187 — an unverified report by a vehicle owner.
The contact owns a 2017 Ford F-350. The contact stated that while reversing into the parking space, the rear-view camera image turned dark, and the rear tailgate erroneously unlatched, causing the tailgate to open and struck a pole. During the failure, the rear tailgate was damaged. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure. The contact was informed that parts for the NHTSA Campaign Number: 19V864000 (Latches/Locks/Linkages) were on backorder. The contact also received notifications of NHTSA Campaign Number 22V644000 (Back Over Prevention) and 22V880000 (Power Train) however, the parts to do the recall repairs were unavailable. The local dealer was contacted, and it was confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available. The failure mileage was 75,000.
NHTSA complaint #11516681 — an unverified report by a vehicle owner.
The contact owns a 2017 Ford F-350. The contact stated that after a freezing rainstorm, the front driver’s side and front passenger’s side doors would not latch properly and the doors would not remain closed. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 17V652000 (Latches/Locks/Linkage). The contact stated that the vehicle had experienced the failure listed in the recall. The approximate failure mileage was 150,000.
NHTSA complaint #11515932 — an unverified report by a vehicle owner.
The contact owns a 2020 Ford F-350. The contact stated that when the front passenger’s side door was locked, the door could not be opened from outside the vehicle. The contact state that the door could only be unlocked by using the interior door lock mechanism. The vehicle was taken to the local dealer who was unable to duplicate the failure. After retrieving the vehicle, the failure continued to occur. The contact was later informed by the dealer that the door actuator was likely the cause of the failure and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 34,000.
NHTSA complaint #11494559 — an unverified report by a vehicle owner.
The contact owns a 2017 Ford F-350. The contact stated that while driving at approximately 5 MPH, the front driver’s side door was erroneously unlatched and opened. The contact indicated that on several occasions, the door would not remain latched. On other occasions, the door would not open as needed, causing the driver to use the front passenger’s side door to exit the vehicle. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not included in the NHTSA Campaign Number: 17V652000 (Latches/Locks/Linkages). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 290,000.
NHTSA complaint #11493440 — an unverified report by a vehicle owner.
The contact owns a 2017 Ford F-350. The contact stated that while hauling a trailer and reversing, the powered tailgate erroneously opened and struck the trailer. During the failure, the tailgate and the trailer were damaged. The cause of the failure was not yet determined. The manufacturer and local dealer were not notified of the failure. The VIN was not available. The failure mileage was 103,000.
NHTSA complaint #11487191 — an unverified report by a vehicle owner.
In my 2018 F350, I experienced my power tailgate opening on its own. It happened when the vehicle was unattended and while the vehicle was in motion. I brought it to the dealership for the recall repairs to be performed on March 2nd, 2022 at 115k miles. I received the truck back and in the time since the recall repair was performed, the tailgate has opened, on its own, while the vehicle was in motion 3 separate times. One time I was towing, which caused the tailgate to ride on the tongue jack controls, a second time was without a trailer attached, but I had lots of gear in the bed which, thankfully, did not fall out and create a traffic hazard. I am planning on having the dealer reassess the repairs when I next bring in the truck for an oil change, but I am concerned that this safety issue persists after the repairs were performed.
NHTSA complaint #11486067 — an unverified report by a vehicle owner.
In my 2018 F350, I experienced my power tailgate opening on its own. It happened when the vehicle was unattended and while the vehicle was in motion. I brought it to the dealership for the recall repairs to be performed on March 2nd, 2022 at 115k miles. I received the truck back and in the time since the recall repair was performed, the tailgate has opened, on its own, while the vehicle was in motion 3 separate times. One time I was towing, which caused the tailgate to ride on the tongue jack controls, a second time was without a trailer attached, but I had lots of gear in the bed which, thankfully, did not fall out and create a traffic hazard. I am planning on having the dealer reassess the repairs when I next bring in the truck for an oil change, but I am concerned that this safety issue persists after the repairs were performed.
NHTSA complaint #11486067 — an unverified report by a vehicle owner.
The contact owns a 2021 Ford F-350. The contact stated that while the vehicle was hauling a trailer with a tractor, the tailgate unintendedly opened, causing damage to the tailgate. The vehicle was taken to the dealer where it was diagnosed that since there was no water leaking under the front passenger's side floor mat, the contact needed to pay out-of-pocket for tailgate replacement. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 23,000.
NHTSA complaint #11463536 — an unverified report by a vehicle owner.
The contact owns a 2019 Ford F-350. The vehicle had previously been serviced under the Manufacturer Campaign Number: 19S48. The contact stated that while hauling a trailer, there was an abnormal sound coming from the vehicle, and the contact noticed that the tailgate had unexpectedly opened. The vehicle was taken to the dealer. The dealer took pictures of the vehicle and forwarded them to the manufacturer. The vehicle was not repaired. The manufacturer was made aware of the failure but declined the tailgate replacement since the damage happened after the recall was repaired. The failure mileage was approximately 42,000.
NHTSA complaint #11454692 — an unverified report by a vehicle owner.
Tailgate continues to open on its own primarily while driving on unmaintained dirt roads. Recently this happened while out hunting and had some cargo fall out of my truck. Fortunately, another hunter saw what happened, grabbed our gear and caught up to us to return it.
NHTSA complaint #11441185 — an unverified report by a vehicle owner.
Tailgate opened while driving on interstate, this has happened two times in the last 2 months. I have already had the recall repairs done for this issue but it is still happening. The Ford dealer can not find a cause. There is no way to know when the tailgate has opened until something falls out of the back of the truck and other driver alerts you of the issue.
NHTSA complaint #11440698 — an unverified report by a vehicle owner.
Page 84 of the owners manual states to open locked rear doors to pull the handle twice. The first pull unlocks the door the second pull opens the door. This function does not work. The dealer even tested at least 2 other 2022 F-350's and this did not work on those either. In the event of a crash, car jacking, fire or being just left in the vehicle and the doors are not unlocked the rear passengers doors will not unlock and passengers can not exit the vehicle via the doors using just the handle. The only way to unlock the rear doors if front seats are not accessable/danger to life exists is to pull up on the lock indicator stalk on the rear of the rear doors. The dealer I bought this vehicle from looked over all of this information and confirmed it to not work as described in the manual and even contacted Ford engineering. Ford's response is that this feature my no longer be available and that the owners manual is either not correct or is not available yet for the vehicle. This information was directly to the dealer that inspected the vehicle and confirmed that none of the F-350 crew cabs they have are able to perform this function.
NHTSA complaint #11431292 — an unverified report by a vehicle owner.
Electronic tailgate on the 2021 Ford F-350 is opening on its own while driving. Doesn't matter the speed...its happened at 10 mph and at 60 mph. This is a critical issue since it is damaging RVs. My latest occurrence is noted in the Additional Details section, but it has now happened three (3) times since I purchased brand new with 6 miles on it...now has about 10,900 miles. There was a recall on model years 2019 and prior for this very symptom caused by moisture getting into the wiring harness.
NHTSA complaint #11429268 — an unverified report by a vehicle owner.