Owners have filed 854 complaints
about the 2017 Ford F-350 SD with NHTSA between 2016 and 2026.
The largest single group is the steering.
Across this model's run it ranks 2 of 28 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 100
Against the median year of the Ford F-350 SD. 50 means typical for this
model; 100 means roughly double.
Severity — 14
2.7% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 100
68% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Body
3960.0%
Latch
1015.4%
Tailgate
46.2%
Latch
34.6%
Front
34.6%
Fuel Pump
23.1%
RIM
23.1%
Sun/Moon Roof Assembly
23.1%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
142.2%
1,000 – 9,999 miles
528.2%
10,000 – 24,999 miles
22735.9%
25,000 – 49,999 miles
23336.8%
50,000 – 74,999 miles
518.1%
75,000 – 99,999 miles
314.9%
100,000 – 149,999 miles
101.6%
150,000+ miles
152.4%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Sep 2016peak 56Aug 2026
NHTSA investigations into the 2017 Ford F-350 SD
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
1
investigation is
still open.
PE24014Opened 9 May 2024Still openFUEL SYSTEM, DIESEL
Sogefi Secondary Diesel Fuel Filter Leak
The Office of Defect Investigations (ODI) has received 27 complaints alleging diesel fuel leaks due to a fracture in the secondary fuel filter housing in model year (MY) 2015-2021 Ford Motor Company (Ford) F-250, 350, 450, and 550 Super Duty vehicles equipped with 6.7L diesel engines. Of these complaints, 12 describe an engine compartment fire. The proximity of the secondary fuel filter to high heat sources creates a potential for autoignition thermal events and fires. ODI has contacted the vehicle manufacturer, Ford, and the filter manufacturer, Allevard Sogefi USA (Sogefi), and learned that...
RQ21001Opened 15 Jan 2021Closed 10 Jan 2024STRUCTURE:BODY:DOOR
Power Tailgate Release Systems
In January 2021, the Office of Defects Investigation (ODI) opened a Recall Query (RQ21-001) to assess allegations of post-recall remedy uncommanded tailgate openings in model year (MY) 2017-2019 F-250/350/450 Ford trucks. Besides the recall remedy launched in January 2020, Ford also implemented a production update in November 2019. At the time of the RQ opening, ODI had received eleven (11) Vehicle Owner Questionnaires (VOQs). ODI sent an Information Request (IR) to Ford in February 2021. In numerous meetings after receiving their IR response, Ford highlighted the drop in claims since the rec...
PE18011Opened 12 Oct 2018Closed 12 Dec 2019ELECTRICAL SYSTEM:WIRING
Power tailgate opens unintended
By letter dated December 4, 2019, Ford Motor Company (Ford) notified the Office of Defects Investigation (ODI) of a safety defect that may exist in model years (MY) 2017 through 2019 Ford Super Duty F-250, F-350, F-450 vehicles equipped with an electric tailgate. Following the receipt of five consumer complaints alleging unintended tailgate opening without vehicle operator knowledge, while the vehicles were in motion, NHTSA opened this investigation to assess the manufacturer's data including warranty claims, field reports, design changes, etc.In vehicles equipped with an electric tailgate, wa...
Recalls on the 2017 Ford F-350 SD
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
25V572000
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Ford Motor Company (Ford) is recalling certain 2015-2019 Lincoln MKC, Mustang, F-350 SD, F-250 SD, F-450 SD, 2015-2017 Lincoln Navigator, Expedition, 2015-2018 Edge, Transit Connect, 2016-2019 F-550 SD, Transit, 2017-2019 Econoline, and 2019 Ranger vehicles. The rearview camera may display a distorted, inverted, or blank image when the vehicle is in reverse.
Risk: A rearview camera that displays an inverted, distorted, or blank image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
22V880000
POWER TRAIN:DRIVELINE:DRIVESHAFT
Ford Motor Company (Ford) is recalling certain 2017-2018 F-Super Duty F-250, F-350, and F-450 4x4 vehicles. A radial damper inside the driveshaft may move out of position over time, which can cause a driveshaft imbalance and result in a fracture.
Risk: A fractured driveshaft can cause a loss of drive power. Additionally, a vehicle rollaway could occur while parked if the parking brake is not engaged. Either of these scenarios increases the risk of a crash.
22V644000
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Ford Motor Company (Ford) is recalling certain 2017-2020 F-Super Duty F-250, F-350, F-450, and 2017-2020 Lincoln Continental vehicles equipped with the 360-degree camera system. Degradation of the camera's anit-reflective lens coating can lead to a foggy or cloudy rearview camera image.
Risk: Lack of a clear rearview camera image can reduce the driver's visibility of what is behind the vehicle, increasing the risk of a crash.
22V087000
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
Ford Motor Company (Ford) is recalling certain 2017-2022 F-250 and F-350 Super Duty vehicles equipped with gasoline engines and aluminum driveshafts. Underbody heat and noise insulators may loosen and contact the aluminum driveshaft, which could damage the driveshaft and cause it to fracture.
Risk: A fractured driveshaft can cause a loss of drive power, or a loss of vehicle control if the driveshaft contacts the ground. Additionally, unintended movement could occur while parked if the parking brake is not engaged. Any of these scenarios can increase the risk of a crash.
20E090000
STEERING
Icon Vehicle Dynamics, LLC (Icon) is recalling all 05-UP FSD 2.5 Centerline Stabilizer Kits with part number 65050. The kits were sold as an accessory for certain 2005-2021 Ford F-250 4X4 and F-350 4X4 pickup trucks. The foam ring inside the stabilizer "through shaft" may block the piston ports, possibly causing the steering to lock up.
Risk: If the steering locks, it can increase the risk of a crash.
19V880000
STRUCTURE:BODY:ROOF AND PILLARS
Ford Motor Company (Ford) is recalling certain 2017-2019 F-Super Duty F-250, F-350, F-450, and F-550 SuperCrew Cab vehicles with carpet flooring. If a front seat belt pretensioner deploys as the result of a crash, the sparks may ignite materials such as carpeting or insulation within the B-pillar area.
Risk: A vehicle fire could result if materials ignite inside the vehicle.
19V864000
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
Ford Motor Company (Ford) is recalling certain 2017-2019 Super Duty F-250, F-350, and F-450 trucks equipped with an electric tailgate latch release switch mounted in the tailgate handle. Water may enter the electrical wiring system and cause a short circuit, activating the switch and releasing the tailgate latches.
Risk: Unintended tailgate opening may allow unrestrained cargo to fall out of the truck bed and become a road hazard, increasing the risk of a crash.
19V278000
ENGINE
Ford Motor Company (Ford) is recalling certain 2015-2019 Ford F-150 and 2017-2019 Ford F-250 Super Duty, F-350 Super Duty, F-450 Super Duty, and F-550 Super Duty pick-up trucks equipped with an engine block heater and previously remedied under recall 18V894. During the previous repair, the block heater cable's splice connector may have been damaged.
Risk: A damaged cable could cause a resistive short, increasing the risk of overheated or melted wiring, increasing the risk of a fire.
Reports where the owner recorded a crash, a fire, an injury or a death.
Virginia Beach, VAFire
ELECTRICAL SYSTEM
I am filing this complaint regarding my Ford F-350, VIN [XXX], which caught fire on XXX. The truck had approximately 130,000 miles, which I consider low mileage for a properly maintained diesel Ford F-350. These trucks are known for long service life, and many Ford diesel trucks routinely remain in service for 20 years or more and exceed 250,000 miles when properly maintained. For that reason, I did not expect a sudden and catastrophic fire in a truck with only 130,000 miles. While driving, passing motorists alerted us the truck was on fire. The fire appeared to originate in the engine compartment and spread extremely rapidly. Within a very short period, the front of the truck was engulfed in flames and sustained catastrophic damage. Based on the speed and severity of the fire, I am concerned a failure in the engine compartment, fuel system, electrical system, or another vehicle component may have caused or contributed to the fire. This truck has been well maintained, kept clean, and responsibly cared for. I followed the manufacturer’s maintenance guidelines and did not expect a sudden engine-compartment fire. After the fire, I found reports of other F-350 fires and references to fire-related complaints and investigations. This raises serious concerns Ford may have known of a potential fire risk involving these trucks. This incident created major safety hazard not only to the occupants of the truck, but to other motorists and anyone nearby. Had passing drivers not alerted us, the outcome could have been far worse. The severity of the fire required a major emergency response, including multiple fire trucks and police. A vehicle fire of this magnitude presents an obvious risk of serious injury or death. I request NHTSA investigate Ford F-350 and vehicle fire incidents to determine whether a defect involving the fuel system, electrical system, or related parts may cause these trucks to catch fire without warning. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11749325 — an unverified report by a vehicle owner.
Virginia Beach, VAFire
ENGINE
I am filing this complaint regarding my Ford F-350, VIN [XXX], which caught fire on XXX. The truck had approximately 130,000 miles, which I consider low mileage for a properly maintained diesel Ford F-350. These trucks are known for long service life, and many Ford diesel trucks routinely remain in service for 20 years or more and exceed 250,000 miles when properly maintained. For that reason, I did not expect a sudden and catastrophic fire in a truck with only 130,000 miles. While driving, passing motorists alerted us the truck was on fire. The fire appeared to originate in the engine compartment and spread extremely rapidly. Within a very short period, the front of the truck was engulfed in flames and sustained catastrophic damage. Based on the speed and severity of the fire, I am concerned a failure in the engine compartment, fuel system, electrical system, or another vehicle component may have caused or contributed to the fire. This truck has been well maintained, kept clean, and responsibly cared for. I followed the manufacturer’s maintenance guidelines and did not expect a sudden engine-compartment fire. After the fire, I found reports of other F-350 fires and references to fire-related complaints and investigations. This raises serious concerns Ford may have known of a potential fire risk involving these trucks. This incident created major safety hazard not only to the occupants of the truck, but to other motorists and anyone nearby. Had passing drivers not alerted us, the outcome could have been far worse. The severity of the fire required a major emergency response, including multiple fire trucks and police. A vehicle fire of this magnitude presents an obvious risk of serious injury or death. I request NHTSA investigate Ford F-350 and vehicle fire incidents to determine whether a defect involving the fuel system, electrical system, or related parts may cause these trucks to catch fire without warning. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11749325 — an unverified report by a vehicle owner.
Virginia Beach, VAFire
FUEL/PROPULSION SYSTEM
I am filing this complaint regarding my Ford F-350, VIN [XXX], which caught fire on XXX. The truck had approximately 130,000 miles, which I consider low mileage for a properly maintained diesel Ford F-350. These trucks are known for long service life, and many Ford diesel trucks routinely remain in service for 20 years or more and exceed 250,000 miles when properly maintained. For that reason, I did not expect a sudden and catastrophic fire in a truck with only 130,000 miles. While driving, passing motorists alerted us the truck was on fire. The fire appeared to originate in the engine compartment and spread extremely rapidly. Within a very short period, the front of the truck was engulfed in flames and sustained catastrophic damage. Based on the speed and severity of the fire, I am concerned a failure in the engine compartment, fuel system, electrical system, or another vehicle component may have caused or contributed to the fire. This truck has been well maintained, kept clean, and responsibly cared for. I followed the manufacturer’s maintenance guidelines and did not expect a sudden engine-compartment fire. After the fire, I found reports of other F-350 fires and references to fire-related complaints and investigations. This raises serious concerns Ford may have known of a potential fire risk involving these trucks. This incident created major safety hazard not only to the occupants of the truck, but to other motorists and anyone nearby. Had passing drivers not alerted us, the outcome could have been far worse. The severity of the fire required a major emergency response, including multiple fire trucks and police. A vehicle fire of this magnitude presents an obvious risk of serious injury or death. I request NHTSA investigate Ford F-350 and vehicle fire incidents to determine whether a defect involving the fuel system, electrical system, or related parts may cause these trucks to catch fire without warning. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11749325 — an unverified report by a vehicle owner.
Whitethorn, CAFire
ENGINE
Driving uphill at approx 20mph near my home. Loud bang/explosion from engine or front driver-side wheel well. Red alarm flashed on instrument cluster (something like “Front Brake Failure”) and strong odor of fuel or exhaust entered cab. I immediately pulled into a pullout and put vehicle in park when I noticed flames coming from the engine compartment through the gaps in hood and wheel well. I splashed a small amount of water on the driver side front tire, but the fire continued to grow. I backed away to a safe distance and called 911. Within 5 minutes, the entire engine compartment was on fire and I captured on video explosions as the fire raged Local fire department arrived within 15 minutes, but the entire engine and cab had already been destroyed by fire. Had I been driving at high speed or with passengers, this incident could have resulted in serious burn injuries and death. Had I been driving during summer months, this incident would have caused a devastating wildfire. Had I been in traffic, I may have caused a multi-car wreck. There were absolutely no warning indicators that such a violent incident could occur. Tow truck driver said it may have been a fuel filter issue which has caused other Super Duty’s to experience sudden and catastrophic engine compartment fires. Minimal research showed me that NHSTA is investigating Ford Super Duty for this very issue. My F350 is model year 2017. I also have video of fluids dripping from the burning vehicle and the droplets are on fire which leads me to believe that leaking fuel — possibly from a cracked plastic filter — may be to blame for this incredibly dangerous incident. The vehicles remains have been searched by California Highway Patrol and the remains are currently being investigated by State Farm Auto Insurance claims experts.
NHTSA complaint #11709814 — an unverified report by a vehicle owner.
Whitethorn, CAFire
FUEL/PROPULSION SYSTEM
Driving uphill at approx 20mph near my home. Loud bang/explosion from engine or front driver-side wheel well. Red alarm flashed on instrument cluster (something like “Front Brake Failure”) and strong odor of fuel or exhaust entered cab. I immediately pulled into a pullout and put vehicle in park when I noticed flames coming from the engine compartment through the gaps in hood and wheel well. I splashed a small amount of water on the driver side front tire, but the fire continued to grow. I backed away to a safe distance and called 911. Within 5 minutes, the entire engine compartment was on fire and I captured on video explosions as the fire raged Local fire department arrived within 15 minutes, but the entire engine and cab had already been destroyed by fire. Had I been driving at high speed or with passengers, this incident could have resulted in serious burn injuries and death. Had I been driving during summer months, this incident would have caused a devastating wildfire. Had I been in traffic, I may have caused a multi-car wreck. There were absolutely no warning indicators that such a violent incident could occur. Tow truck driver said it may have been a fuel filter issue which has caused other Super Duty’s to experience sudden and catastrophic engine compartment fires. Minimal research showed me that NHSTA is investigating Ford Super Duty for this very issue. My F350 is model year 2017. I also have video of fluids dripping from the burning vehicle and the droplets are on fire which leads me to believe that leaking fuel — possibly from a cracked plastic filter — may be to blame for this incredibly dangerous incident. The vehicles remains have been searched by California Highway Patrol and the remains are currently being investigated by State Farm Auto Insurance claims experts.
NHTSA complaint #11709814 — an unverified report by a vehicle owner.
Sugar Land, TX1 injured
ENGINE
I have a 2017 F-350 SuperDuty with the Engine Block Heater option, two recalls have been issued related to a condition that can cause overheating of the power cord with the possibility of a fire. Recall 18V-894 and 19V-278 have both been applied and verified by Ford Customer Service. During the recent cold weather in the Houston, Texas area, the engine block heater was used to keep the engine warm to assist with starting. When I disconnected the power cord the was hot enough to have melted the plug to the point where the blades in the plug were loose and I had to use gloves to separate the engine heater cord from the extension cord. This should have been fixed under one or both of the previous recalls. It represents an electrical hazard that could lead to fire and loss of property. I asked Ford to remedy the situation under case XXX and they have declined to resolve the hazard. Please review this case and have Ford issue a third recall to remedy this safety issue. I have provided pictures to assist in your determination. Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11703099 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Myrtle Beach, SC
FUEL/PROPULSION SYSTEM
I have a 2017 ford f350 diesel 6.7 and replaced the low pressure fuel pump in 2022 at about 57000 miles. Then again in July of 2026 the fuel pump has had to be replaced again at 68000 miles. I read that many 2022 ford vehicles were recalled in that year for a bad fuel pump. So I think I might have been given a bad fuel pump from that year 2022 and now its bad again. This is a know problem for fords I dont understand why there is not a recall for these pumps. Ford is been building bad pumps for a long time and are getting away with it, A fuel pump should not have to be replaced after 3 years. The work was all done at the Beach Ford Dealership in myrtle beach sc 29575.
NHTSA complaint #11755600 — an unverified report by a vehicle owner.
at 10,000 milesTonga, CA
TIRES
The contact owns a 2017 Ford F-350 equipped with Goodyear Tires, Tire Line: Wrangler All Terrain Adventure, Tire Size: LT275/70/R18, DOT Number: (N/A). While the contact's friend was driving 55 MPH, there was a blowout of the rear passenger’s side tire. The driver prevented a crash; however, the failure caused a significant amount of damage when the truck bed lowered and nearly separated from the chassis, the hubcap detached, and the exhaust pipe was bent in half. The driver pulled over to a truck stop and installed the spare and secured the truck bed to the frame with harness straps to prevent the truck bed from separating. The contact notified the manufacturer about the failure and requested that the tire be shipped for inspection to determine any potential liability. The contact had not yet submitted the tire or any documentation to the manufacturer. The failure mileage was approximately 10,000.
NHTSA complaint #11754463 — an unverified report by a vehicle owner.
Santa Maria, CA
VEHICLE SPEED CONTROL
I recently replaced a defective reductant (DEF) pump and wiring harness due to corrosion. The cause and repairs were diagnosed and performed by a ford dealership. Without addressing the issue the vehicle would randomly engage a "limp" mode and limit the speed to 50 mph, forcing the driver to operate at unsafe speeds on freeways and highways. Defect is a hazard to driver and other vehicles due to the unpredictable speed control caused by the defective parts. Ford is aware of the defective part and issued a Technical Service Bulletin (TSB) 23-2161.
NHTSA complaint #11751618 — an unverified report by a vehicle owner.
Santa Maria, CA
UNKNOWN OR OTHER
I recently replaced a defective reductant (DEF) pump and wiring harness due to corrosion. The cause and repairs were diagnosed and performed by a ford dealership. Without addressing the issue the vehicle would randomly engage a "limp" mode and limit the speed to 50 mph, forcing the driver to operate at unsafe speeds on freeways and highways. Defect is a hazard to driver and other vehicles due to the unpredictable speed control caused by the defective parts. Ford is aware of the defective part and issued a Technical Service Bulletin (TSB) 23-2161.
NHTSA complaint #11751618 — an unverified report by a vehicle owner.
Virginia Beach, VAFire
ELECTRICAL SYSTEM
I am filing this complaint regarding my Ford F-350, VIN [XXX], which caught fire on XXX. The truck had approximately 130,000 miles, which I consider low mileage for a properly maintained diesel Ford F-350. These trucks are known for long service life, and many Ford diesel trucks routinely remain in service for 20 years or more and exceed 250,000 miles when properly maintained. For that reason, I did not expect a sudden and catastrophic fire in a truck with only 130,000 miles. While driving, passing motorists alerted us the truck was on fire. The fire appeared to originate in the engine compartment and spread extremely rapidly. Within a very short period, the front of the truck was engulfed in flames and sustained catastrophic damage. Based on the speed and severity of the fire, I am concerned a failure in the engine compartment, fuel system, electrical system, or another vehicle component may have caused or contributed to the fire. This truck has been well maintained, kept clean, and responsibly cared for. I followed the manufacturer’s maintenance guidelines and did not expect a sudden engine-compartment fire. After the fire, I found reports of other F-350 fires and references to fire-related complaints and investigations. This raises serious concerns Ford may have known of a potential fire risk involving these trucks. This incident created major safety hazard not only to the occupants of the truck, but to other motorists and anyone nearby. Had passing drivers not alerted us, the outcome could have been far worse. The severity of the fire required a major emergency response, including multiple fire trucks and police. A vehicle fire of this magnitude presents an obvious risk of serious injury or death. I request NHTSA investigate Ford F-350 and vehicle fire incidents to determine whether a defect involving the fuel system, electrical system, or related parts may cause these trucks to catch fire without warning. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11749325 — an unverified report by a vehicle owner.
Virginia Beach, VAFire
ENGINE
I am filing this complaint regarding my Ford F-350, VIN [XXX], which caught fire on XXX. The truck had approximately 130,000 miles, which I consider low mileage for a properly maintained diesel Ford F-350. These trucks are known for long service life, and many Ford diesel trucks routinely remain in service for 20 years or more and exceed 250,000 miles when properly maintained. For that reason, I did not expect a sudden and catastrophic fire in a truck with only 130,000 miles. While driving, passing motorists alerted us the truck was on fire. The fire appeared to originate in the engine compartment and spread extremely rapidly. Within a very short period, the front of the truck was engulfed in flames and sustained catastrophic damage. Based on the speed and severity of the fire, I am concerned a failure in the engine compartment, fuel system, electrical system, or another vehicle component may have caused or contributed to the fire. This truck has been well maintained, kept clean, and responsibly cared for. I followed the manufacturer’s maintenance guidelines and did not expect a sudden engine-compartment fire. After the fire, I found reports of other F-350 fires and references to fire-related complaints and investigations. This raises serious concerns Ford may have known of a potential fire risk involving these trucks. This incident created major safety hazard not only to the occupants of the truck, but to other motorists and anyone nearby. Had passing drivers not alerted us, the outcome could have been far worse. The severity of the fire required a major emergency response, including multiple fire trucks and police. A vehicle fire of this magnitude presents an obvious risk of serious injury or death. I request NHTSA investigate Ford F-350 and vehicle fire incidents to determine whether a defect involving the fuel system, electrical system, or related parts may cause these trucks to catch fire without warning. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11749325 — an unverified report by a vehicle owner.
Virginia Beach, VAFire
FUEL/PROPULSION SYSTEM
I am filing this complaint regarding my Ford F-350, VIN [XXX], which caught fire on XXX. The truck had approximately 130,000 miles, which I consider low mileage for a properly maintained diesel Ford F-350. These trucks are known for long service life, and many Ford diesel trucks routinely remain in service for 20 years or more and exceed 250,000 miles when properly maintained. For that reason, I did not expect a sudden and catastrophic fire in a truck with only 130,000 miles. While driving, passing motorists alerted us the truck was on fire. The fire appeared to originate in the engine compartment and spread extremely rapidly. Within a very short period, the front of the truck was engulfed in flames and sustained catastrophic damage. Based on the speed and severity of the fire, I am concerned a failure in the engine compartment, fuel system, electrical system, or another vehicle component may have caused or contributed to the fire. This truck has been well maintained, kept clean, and responsibly cared for. I followed the manufacturer’s maintenance guidelines and did not expect a sudden engine-compartment fire. After the fire, I found reports of other F-350 fires and references to fire-related complaints and investigations. This raises serious concerns Ford may have known of a potential fire risk involving these trucks. This incident created major safety hazard not only to the occupants of the truck, but to other motorists and anyone nearby. Had passing drivers not alerted us, the outcome could have been far worse. The severity of the fire required a major emergency response, including multiple fire trucks and police. A vehicle fire of this magnitude presents an obvious risk of serious injury or death. I request NHTSA investigate Ford F-350 and vehicle fire incidents to determine whether a defect involving the fuel system, electrical system, or related parts may cause these trucks to catch fire without warning. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11749325 — an unverified report by a vehicle owner.
Jonesboro, AR
TIRES
Factory Ford 20” wheels with Factory Installed Michelin 275/65 R20 LTX A/T2 tires. Tires have just under 30,000 miles on them and still have more than 50% tread. Tread wear is even. Tires have been rotated. Truck has 73,000 miles but had different wheels and tires for first 43,000 miles. I stored these wheels and tires inside climate controlled building. When my aftermarket tires wore out, I put these back on. They had 10 miles on them when I took them off. I have had them on since April 2022. On Friday June 5th, 2026 I was traveling about 60 MPH and had a catastrophic blow-out of the passenger side rear tire. The tires blew completely apart and the wheel hit the ground and the back side of the wheel broke off, before I could get over to the side of the road the tire beat the bed and running board to pieces and even damaged the exhaust and bumper. The wheel was ruined. Thousands of dollars in damage. All the tires are in good condition, not dry rotted, no cracks, the truck has been indoors in a garage. They hold air. TMPS works and I check my pressure all the time. I had just set the air pressure early that morning before leaving. The tires are less than 10 years old which is the date for replacement. They have more than half their tread. No cracks. They hold pressure perfectly. They are worn evenly. No reason for the tire to have blown out other than a manufacturing defect. When I got stopped there was a huge hole in tire and no tread on it at all.
NHTSA complaint #11743273 — an unverified report by a vehicle owner.
Saint Cloud, MN
ENGINE
A valve spring broke on a drivers side valve.
NHTSA complaint #11735823 — an unverified report by a vehicle owner.
Catheys Valley, CA
POWER TRAIN
The truck unexpectedly downshifts to 1st gear when traveling up to 45 mph and causes a dangerous change in speed. It recovers after a few seconds and goes back to normal shifting. This has happened multiple times. Once about 6 months ago and then again a couple days ago.
NHTSA complaint #11731974 — an unverified report by a vehicle owner.
Bothell, WA
UNKNOWN OR OTHER
I am filing a complaint regarding deceptive and potentially fraudulent practices by a dealership. I visited the dealership to look at two Ford trucks that were both advertised as having clean titles and clean Carfax reports with no major history. Vehicle 1: VIN: [XXX] This truck appeared to have significant undisclosed flood damage. There was visible water inside trim areas, mold present, and water movement could be heard and seen when braking. It was clear the vehicle had been exposed to water damage despite being advertised as clean. Vehicle 2: VIN: [XXX] This truck appeared to have undisclosed front-end damage consistent with a prior accident. The damage seemed to be intentionally concealed and was not disclosed in the listing. When I questioned the salesperson, he acted dismissively and claimed no knowledge of any issues, despite the problems being obvious. Both vehicles were advertised as clean with no significant history, which I believe is misleading and potentially fraudulent. This raises serious concerns about the dealership’s business practices and the safety of vehicles they are selling. I request that this matter be investigated. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11730717 — an unverified report by a vehicle owner.
Chesapeake, VA
ENGINE AND ENGINE COOLING
See attached document for complaint.
NHTSA complaint #11715063 — an unverified report by a vehicle owner.
Anchor Point, AK
STRUCTURE:BODY
My truck had a recall for the door locks freezing, which my truck had an issue with. The dealer performed the recall and 1 of the doors continued to freeze. The door will not latch and it will open when driving down the road. I took it back to the dealer and they charged me to diagnose and confirm it's still doing it. They will not repair it again, they said the recall repair was inadequate and it would cost 900$ to fix.
NHTSA complaint #11714288 — an unverified report by a vehicle owner.
Whitethorn, CAFire
ENGINE
Driving uphill at approx 20mph near my home. Loud bang/explosion from engine or front driver-side wheel well. Red alarm flashed on instrument cluster (something like “Front Brake Failure”) and strong odor of fuel or exhaust entered cab. I immediately pulled into a pullout and put vehicle in park when I noticed flames coming from the engine compartment through the gaps in hood and wheel well. I splashed a small amount of water on the driver side front tire, but the fire continued to grow. I backed away to a safe distance and called 911. Within 5 minutes, the entire engine compartment was on fire and I captured on video explosions as the fire raged Local fire department arrived within 15 minutes, but the entire engine and cab had already been destroyed by fire. Had I been driving at high speed or with passengers, this incident could have resulted in serious burn injuries and death. Had I been driving during summer months, this incident would have caused a devastating wildfire. Had I been in traffic, I may have caused a multi-car wreck. There were absolutely no warning indicators that such a violent incident could occur. Tow truck driver said it may have been a fuel filter issue which has caused other Super Duty’s to experience sudden and catastrophic engine compartment fires. Minimal research showed me that NHSTA is investigating Ford Super Duty for this very issue. My F350 is model year 2017. I also have video of fluids dripping from the burning vehicle and the droplets are on fire which leads me to believe that leaking fuel — possibly from a cracked plastic filter — may be to blame for this incredibly dangerous incident. The vehicles remains have been searched by California Highway Patrol and the remains are currently being investigated by State Farm Auto Insurance claims experts.
NHTSA complaint #11709814 — an unverified report by a vehicle owner.
Whitethorn, CAFire
FUEL/PROPULSION SYSTEM
Driving uphill at approx 20mph near my home. Loud bang/explosion from engine or front driver-side wheel well. Red alarm flashed on instrument cluster (something like “Front Brake Failure”) and strong odor of fuel or exhaust entered cab. I immediately pulled into a pullout and put vehicle in park when I noticed flames coming from the engine compartment through the gaps in hood and wheel well. I splashed a small amount of water on the driver side front tire, but the fire continued to grow. I backed away to a safe distance and called 911. Within 5 minutes, the entire engine compartment was on fire and I captured on video explosions as the fire raged Local fire department arrived within 15 minutes, but the entire engine and cab had already been destroyed by fire. Had I been driving at high speed or with passengers, this incident could have resulted in serious burn injuries and death. Had I been driving during summer months, this incident would have caused a devastating wildfire. Had I been in traffic, I may have caused a multi-car wreck. There were absolutely no warning indicators that such a violent incident could occur. Tow truck driver said it may have been a fuel filter issue which has caused other Super Duty’s to experience sudden and catastrophic engine compartment fires. Minimal research showed me that NHSTA is investigating Ford Super Duty for this very issue. My F350 is model year 2017. I also have video of fluids dripping from the burning vehicle and the droplets are on fire which leads me to believe that leaking fuel — possibly from a cracked plastic filter — may be to blame for this incredibly dangerous incident. The vehicles remains have been searched by California Highway Patrol and the remains are currently being investigated by State Farm Auto Insurance claims experts.
NHTSA complaint #11709814 — an unverified report by a vehicle owner.
Detroit, MI
FUEL/PROPULSION SYSTEM
Dear NHTSA, On two separate occasions—May 2025 and December 2025, approximately six months apart—I experienced fuel leaks from the upper fuel filter on my 2017 F-350 while driving. Both filters had previously been replaced with genuine Ford parts. I am deeply concerned that my safety was compromised during these incidents. In both cases, diesel fuel was leaking down the engine compartment without any warning indicators or alerts on the dashboard. The only indication of a problem was the smell of fuel, which I initially assumed was external. It wasn’t until I stopped the vehicle that I discovered a steady stream of fuel leaking. The most recent occurrence happened while I was on vacation, approximately 650 miles from home. There were no prior symptoms or warnings, making it extremely difficult to detect while driving, as the smell dissipates in the wind. In my opinion, this represents a significant safety hazard. Diesel fuel streaming down a hot engine could easily result in a fire, posing a serious risk to both the driver and passengers.
NHTSA complaint #11703720 — an unverified report by a vehicle owner.
Sugar Land, TX1 injured
ENGINE
I have a 2017 F-350 SuperDuty with the Engine Block Heater option, two recalls have been issued related to a condition that can cause overheating of the power cord with the possibility of a fire. Recall 18V-894 and 19V-278 have both been applied and verified by Ford Customer Service. During the recent cold weather in the Houston, Texas area, the engine block heater was used to keep the engine warm to assist with starting. When I disconnected the power cord the was hot enough to have melted the plug to the point where the blades in the plug were loose and I had to use gloves to separate the engine heater cord from the extension cord. This should have been fixed under one or both of the previous recalls. It represents an electrical hazard that could lead to fire and loss of property. I asked Ford to remedy the situation under case XXX and they have declined to resolve the hazard. Please review this case and have Ford issue a third recall to remedy this safety issue. I have provided pictures to assist in your determination. Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11703099 — an unverified report by a vehicle owner.
Flora, MS
FUEL/PROPULSION SYSTEM
Experienced CP4 pump failure!!!!! Failed because the pump was not designed for diesel fuel in the United States. And FORD puts them on trucks and Refuses to recall them knowing good and well they are not designed for diesel fuel in the United States. Is our government going to continue to allow ford to do this????
NHTSA complaint #11688681 — an unverified report by a vehicle owner.
Loveland, CO
UNKNOWN OR OTHER
The adhesive for the rear sliding window is failing and as a result this window is about to come off.
NHTSA complaint #11682672 — an unverified report by a vehicle owner.
Placentia, CA
VISIBILITY/WIPER
When backing into my driveway, I was not able to see with my backup cameras the steps that protruded into my driveway. I almost backed into the steps. The camera is blurry. The dealership will not replace camera.
NHTSA complaint #11678904 — an unverified report by a vehicle owner.
at 133,000 milesCollinsville, OK
FUEL SYSTEM, DIESEL
The contact owns a 2017 Ford F-350 SD. The contact state while driving 50 MPH, the vehicle lost motive power. The contact stated that upon restarting the vehicle, operated as intended. The check engine warning light was illuminated. The contact stated that the failure recurred while driving on several different occasions. The vehicle was taken to an independent mechanic, where it was diagnosed that the high-pressure fuel system and module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but no assistance was provided. The failure mileage was 133,000.
NHTSA complaint #11677345 — an unverified report by a vehicle owner.
at 172,000 milesLowgap, NC
FUEL SYSTEM, DIESEL
The contact owns a 2017 Ford F-350 SD. The contact stated while driving 65 MPH, the contact drove over and object on the road and the check engine warning light and several other unknown warning lights illuminated. The contact stated that the vehicle was losing motive power. The accelerator pedal was depressed; however, the vehicle failed to respond as needed. The contact stated that the engine seized. The contact was able to coast to the side of the road. The contact attempted to restart the vehicle several times; however, the vehicle failed to restart. The vehicle was towed to the residence. A mechanic arrived at the residence and diagnosed the vehicle with high-pressure and low-pressure fuel pump failures due to the metal shavings inside the fuel rail and fuel injectors. Additionally, the EGR valve was damaged. The contact was advised that the entire fuel system needed to be replaced. The vehicle was not repaired due to the cost. In addition, the vehicle was leaking engine oil while parked. The manufacturer was not informed of the failure. The failure mileage was approximately 172,000.
NHTSA complaint #11673313 — an unverified report by a vehicle owner.
at 172,000 milesLowgap, NC
ENGINE
The contact owns a 2017 Ford F-350 SD. The contact stated while driving 65 MPH, the contact drove over and object on the road and the check engine warning light and several other unknown warning lights illuminated. The contact stated that the vehicle was losing motive power. The accelerator pedal was depressed; however, the vehicle failed to respond as needed. The contact stated that the engine seized. The contact was able to coast to the side of the road. The contact attempted to restart the vehicle several times; however, the vehicle failed to restart. The vehicle was towed to the residence. A mechanic arrived at the residence and diagnosed the vehicle with high-pressure and low-pressure fuel pump failures due to the metal shavings inside the fuel rail and fuel injectors. Additionally, the EGR valve was damaged. The contact was advised that the entire fuel system needed to be replaced. The vehicle was not repaired due to the cost. In addition, the vehicle was leaking engine oil while parked. The manufacturer was not informed of the failure. The failure mileage was approximately 172,000.
NHTSA complaint #11673313 — an unverified report by a vehicle owner.
at 49,000 milesAshland, VA
FUEL SYSTEM, DIESEL
The contact owns a 2017 Ford F-350 SD. The contact stated that upon starting the vehicle and activating the A/C to allow the vehicle to cool down due to the extreme heat, the contact went back inside the residence; however, the contact noticed that the engine had turned off independently. The contact attempted to restart the vehicle several times, but the vehicle failed to restart. The vehicle was towed to the dealer, where it was diagnosed that the fuel pump had combusted internally, causing metal shavings to intrude the fuel lines and injectors. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The contact was also referred to the NHTSA Hotline to file a vehicle safety complaint. The failure mileage was approximately 49,000.
NHTSA complaint #11672742 — an unverified report by a vehicle owner.
Bremo Bluff, VA
UNKNOWN OR OTHER
My 2017 panoramic sunroof pops open when it wants and it leaks very bad on all the electronic in the vehicle and I have a pacemaker, I can't be shocked by anything or it kills the pacemaker, so the leaking issue ford will not help me on which ford has never wanted to help ever since I owned the truck, this is a issue if someone has a implant like a pacemaker people can't be shocked if having one, your help is much appreciated thanks
NHTSA complaint #11666995 — an unverified report by a vehicle owner.