Owners have filed 50 complaints
about the 2002 Ford F Super Duty with NHTSA between 2001 and 2018.
The largest single group is the engine & cooling.
Across this model's run it ranks 4 of 13 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 61
Against the median year of the Ford F Super Duty. 50 means typical for this
model; 100 means roughly double.
Severity — 72
14% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 16
9% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2002 compares with every other Ford F Super Duty
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
12.3%
1,000 – 9,999 miles
12.3%
25,000 – 49,999 miles
614.0%
50,000 – 74,999 miles
614.0%
75,000 – 99,999 miles
1125.6%
100,000 – 149,999 miles
920.9%
150,000+ miles
920.9%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Nov 2001peak 4Jan 2018
NHTSA investigations into the 2002 Ford F Super Duty
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
EA06012Opened 22 Jun 2006Closed 7 Dec 2007ENGINE AND ENGINE COOLING:ENGINE:DIESEL
ENGINE STALLING
IN A DECEMBER 3, 2007 LETTER, FORD ADVISED NHTSA THAT IT WILL CONDUCT A SAFETY RECALL TO REPLACE THE CAM POSITION SENSOR (CPS) IN APPROXIMATELY 1.2 MILLION SUBJECT VEHICLES TO ADDRESS REPORTS OF ENGINE STALLING.A NEW DESIGN CPS WITH IMPROVED PERFORMANCE AND DURABILITY WILL BE INSTALLED AS A REMEDY.OWNER NOTIFICATIONS WILL BEGIN IN DECEMBER 2007. THE SUBJECT VEHICLES ARE DURABLE, FULL-SIZED, MEDIUM DUTY TRUCKS COMMONLY USED FOR COMMERCIAL PURPOSES, RESCUE/EMERGENCY RESPONSE, AND COMMERCIAL OR RECREATIONAL TOWING.CPS FAILURE IS COMPARABLE TO UNEXPECTEDLY TURNING THE KEY OFF SINCE THE SIGNAL IT P...
DP05005Opened 22 Sep 2005Closed 4 Jan 2006ENGINE AND ENGINE COOLING:ENGINE
SPARK PLUG EJECTION FROM CYLINDER HEAD
ON SEPTEMBER 6, 2005, ODI RECEIVED A PETITION REQUESTING THAT THE AGENCY INVESTIGATE ALLEGATIONS OF ENGINE SPARK PLUG EJECTION IN CERTAIN MODEL YEAR 1997 THROUGH 2004 FORD VEHICLES WITH TRITON V-8 AND V-10 ENGINES.ODI RECEIVED A TOTAL OF 474 NON-DUPLICATIVE COMPLAINTS ON THE SUBJECT VEHICLES WHERE THE COMPLAINANT, OR THE DEALER REPAIRING THE VEHICLE, REPORTED THAT A SPARK PLUG DETACHED FROM THE CYLINDER AND/OR EJECTED FROM THE ENGINE.AS OF DECEMBER 8, 2005, ODI IS NOT AWARE OF ANY ALLEGATIONS WHERE THE ALLEGED DEFECT RESULTED IN A LOSS OF VEHICLE CONTROL, A CRASH, AN INJURY, OR A FATALITY IN A...
EA04006Opened 23 Feb 2004Closed 10 Feb 2005VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
ACCELERATOR PEDAL SENSOR (ETC)
FAILURE COUNTS FROM ODI?S ANALYSIS ARE STATED ABOVE; SEE THE ADDITIONAL PROBLEM EXPERIENCE DISCUSSION IN THE SUMMARY REPORT.FORD DATA CONTAINED DUPLICATIVE REPORTS FOR 4 ODI COMPLAINTS AND 1 CRASH.THREE CRASHES WERE ALLEGEDLY DUE TO INTERMITTENT OPERATION OF THE ELECTRONIC THROTTLE CONTROL (ETC) PEDAL, ONE CRASH OCCURRED WHEN AN ETC DISABLED VEHICLE WAS STRUCK BY ANOTHER MOTORIST, ONE REPORT CONTAINED NO DETAIL.THE INJURIES WERE MINOR.AN ISSUE INVOLVING FIXED ETC PEDALS WAS INVESTIGATED ALSO, HOWEVER FAILURE REPORTS AND POPULATIONS ARE NOT SHOWN ABOVE; SEE SUMMARY REPORT FOR DETAIL.ALTHOUGH FO...
PE03044Opened 26 Sep 2003Closed 18 Feb 2004VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
ACCELERATOR PEDAL SENSOR FAILURE (ETC)
THE SUBJECT VEHICLES FOR THIS INVESTIGATION INCLUDE MODEL YEAR 2002 AND 2003 EXCURSION AND F SUPER DUTY TRUCKS EQUIPPED WITH 7.3L DIESEL ENGINES AND AN OPTIONAL POWER ADJUSTABLE PEDAL (PAP) FEATURE.THE SUBJECT VEHICLES UTILIZE AN ELECTRONIC THROTTLE CONTROL (ETC) SYSTEM TO CONTROL ENGINE SPEED AND POWER.THE ACCELERATOR PEDAL POSITION SENSOR OF THE ETC SYSTEM WAS REPLACED UNDER FORD'S FIELD SERVICE ACTION (FSA) 03B03 (ANNOUNCED IN FEBRUARY 2003) DUE TO CONCERNS THAT IT MAY NOT OPERATE AS DESIGNED AND AS A RESULT, MAY CAUSE THE VEHICLE TO CONTINUE TO IDLE OR UNEXPECTEDLY SLOW WHEN THE ACCELERATO...
Complaints that involved harm
Reports where the owner recorded a crash, a fire, an injury or a death.
at 273,000 milesBedias, TXFire
VEHICLE SPEED CONTROL
MY F-250 FORD DIESEL TRUCK CAUGHT FIRE WHILE IT WAS PARKED. ELECTRONIC BRAKE CONTROL ABS MODULE BURNED AND CRUISED CONTROL STOPPED WORKING. WIRING HARNESS WAS BURNED AWAY FROM THE ABS MODULE.
NHTSA complaint #10626186 — an unverified report by a vehicle owner.
at 273,000 milesBedias, TXFire
ELECTRICAL SYSTEM
MY F-250 FORD DIESEL TRUCK CAUGHT FIRE WHILE IT WAS PARKED. ELECTRONIC BRAKE CONTROL ABS MODULE BURNED AND CRUISED CONTROL STOPPED WORKING. WIRING HARNESS WAS BURNED AWAY FROM THE ABS MODULE.
NHTSA complaint #10626186 — an unverified report by a vehicle owner.
at 273,000 milesBedias, TXFire
SERVICE BRAKES
MY F-250 FORD DIESEL TRUCK CAUGHT FIRE WHILE IT WAS PARKED. ELECTRONIC BRAKE CONTROL ABS MODULE BURNED AND CRUISED CONTROL STOPPED WORKING. WIRING HARNESS WAS BURNED AWAY FROM THE ABS MODULE.
NHTSA complaint #10626186 — an unverified report by a vehicle owner.
Middleburg, FLCrash
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
F-250 SUPERDUTY 7.3 L DIESEL. WHEN APPLYING BRAKES, LEFT WHEEL WOBBLES AND SHAKES SEVERLY. WHEN TAKEN TO DEALER AND FRONT END REPAIR SHOP, THEY SAY ROTORS ARE WARPED AND NEED TO BE REPLACED ($700.00). WHY AFTER SEVERAL COMPLAINTS HASN'T SOMEONE DONE SOMETHING ABOUT THIS. I HAD A 1988 FORD 350 DIESEL WITH THE SAME PROBLEM. NOT BEING ABLE TO STOP SAFELY IS A SAFETY PROBLEM. I DON'T SEE A SAFETY INVESTIGATION ON FILE FOR THIS PROBLEM. IS ANYONE DOING ANYTHING ABOUT THIS.
NHTSA complaint #10098875 — an unverified report by a vehicle owner.
Middleburg, FLCrash
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
F-250 SUPERDUTY 7.3 L DIESEL. WHEN APPLYING BRAKES, LEFT WHEEL WOBBLES AND SHAKES SEVERLY. WHEN TAKEN TO DEALER AND FRONT END REPAIR SHOP, THEY SAY ROTORS ARE WARPED AND NEED TO BE REPLACED ($700.00). WHY AFTER SEVERAL COMPLAINTS HASN'T SOMEONE DONE SOMETHING ABOUT THIS. I HAD A 1988 FORD 350 DIESEL WITH THE SAME PROBLEM. NOT BEING ABLE TO STOP SAFELY IS A SAFETY PROBLEM. I DON'T SEE A SAFETY INVESTIGATION ON FILE FOR THIS PROBLEM. IS ANYONE DOING ANYTHING ABOUT THIS.
NHTSA complaint #10098875 — an unverified report by a vehicle owner.
at 3 milesOPA Locka, FLCrash1 injured
UNKNOWN OR OTHER
SEVERE DAMAGE TO VEHICLE CAUSED BY A MOTORCYCLE IN AN ACCIDENT.
NHTSA complaint #10050857 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Conyers, GA
TIRES
PURCHASED 6 TOYO HT OPEN COUNTRY TIRES. 4 OF THE 6 HAVE SEPERATED
NHTSA complaint #11064078 — an unverified report by a vehicle owner.
at 116,000 milesOrange City, FL
TIRES
SET OF 5 UNIROYAL LIBERATOR TIRES PURCHASED NEW, LT265-75-16 LOAD RANGE E, 2002 F-250 4X4 (OEM SIZE) *THESE TIRES ARE NO LONGER AVAILABLE THRU WAL-MART WHERE THEY WERE PURCHASED AND INSTALLED. THE FOLLOWING OCCURRENCES WERE/ARE DUE TO DEFECTIVE TIRES, NOT ANY ACTIONS COMMITTED BY WAL-MART, THE INSTALLER/SELLER. OWNER OF VEHICLE IS CERTIFIED MECHANIC AND MAINTAINS VEHICLE & TIRES TO OEM SPECS. AT APPROX. 10,000 MILES ON TIRES, WE EMBARKED ON AN INTERSTATE HIGHWAY TRIP FROM FLORIDA TO IDAHO AND BACK, TRAVELING THRU UTAH, NOTICED AN IMBALANCE AT 70MPH. ENTERING IDAHO THE IMBALANCE NOW OCCURRED AT ALL SPEEDS. INSPECTION OF ALL TIRES REVEALED DRIVER-SIDE REAR TIRE TREAD HAD A PRONOUNCED BULGE A FOOT LONG IN THE CENTER OF TREAD. SPARE TIRE WAS INSTALLED, AND VEHICLE WAS DRIVEN TO WAL-MART IN BOISE. (MANAGER VERIFIED TREAD/BELT SEPARATION, TIRE STILL AT 70PSI.) REPLACED WITH GOODYEAR WRANGLER SAME SIZE. RETURNING TO FLORIDA, ANOTHER IMBALANCE OCCURRED ON THE INTERSTATE IN SOUTH-DAKOTA. INSPECTION REVEALED DRIVER-SIDE FRONT TREAD BULGED AND SEPARATING. THAT TIRE WAS REPLACED AT WAL-MART WITH A GOODYEAR WRANGLER. TRAVELING THRU WEST-MEMPHIS, THE ENTIRE PASSENGER-SIDE REAR TIRE TREAD DETACHED WITHOUT WARNING AND DEMOLISHED THE REAR QUARTER PANEL AND TAIL-LIGHT. (TIRE DID NOT BLOW-OUT/LOSE AIR PRESSURE, 80 PSI) VEHICLE WAS DRIVEN 3 MILES ON STEEL BELT TO HOTEL OFF OF INTERSTATE. SPARE TIRE WAS INSTALLED AND VEHICLE WAS DRIVEN TO WAL-MART FOR 3 GOODYEAR WRANGLERS. ALL 3 INCIDENTS HAPPENED ON INTERSTATE HIGHWAY. TIRES WERE AT CORRECT AIR-PRESSURE AND INSTALLED CORRECTLY. TIRES WERE NOT/HAD NOT BEEN OVERLOADED. WE SAVED THE TREAD SEPARATION TIRE CARCASS AND THE 2 REMAINING "GOOD" TIRES.
NHTSA complaint #10904574 — an unverified report by a vehicle owner.
at 38,000 milesJamul, CA
STEERING
MY 2002 F250 SUPERDUTY WITH 7.3L DIESEL WILL NOT TURN AT PARKING SPEEDS AND HIGHER SPEEDS IF APPLYING THE BRAKE. I HAVE CONTACTED FORD AND OTHER OWNERS WITH THE SAME VEHICLE AND THEY ALL SAY IT IS CONSISTENT WITH THE 7.3L POWERED SUPERDUTY TRUCKS. I BELIEVE THIS IS A VERY DANGEROUS CONDITION AND DO NOT WANT TO BE PUT INTO A POSITION WHERE I MAY HURT SOMEBODY DUE TO A FAULTY DESIGNED STEERING SYSTEM. INCREASING RPM DOES NOT HELP. MY TALKING TO EXPERTS HAS FOUND THE GENERAL CONSENSUS TO BE THAT THE HYDRO BOOST PUMP DOES NOT PRODUCE ENOUGH VOLUME AND WAS A POOR DESIGN RELEASED TO THE PUBLIC. MY RESEARCH ON THE ISSUE ALSO FOUND THAT THOUSANDS OF CUSTOMERS COMPLAINED EARLY ON AND BECAUSE THERE WERE NO DEATHS IT WAS DISMISSED AS A NON ISSUE. I THINK THIS NEEDS TO BE ADDRESSED AS I HAVE ONLY 40,000 MILES AND THIS IS A DANGEROUS CONDITION THAT HAS ONLY FORTUNATELY NOT CAUSED ANY DEATHS THAT I'M AWARE OF.
NHTSA complaint #10731993 — an unverified report by a vehicle owner.
at 38,000 milesJamul, CA
SERVICE BRAKES
MY 2002 F250 SUPERDUTY WITH 7.3L DIESEL WILL NOT TURN AT PARKING SPEEDS AND HIGHER SPEEDS IF APPLYING THE BRAKE. I HAVE CONTACTED FORD AND OTHER OWNERS WITH THE SAME VEHICLE AND THEY ALL SAY IT IS CONSISTENT WITH THE 7.3L POWERED SUPERDUTY TRUCKS. I BELIEVE THIS IS A VERY DANGEROUS CONDITION AND DO NOT WANT TO BE PUT INTO A POSITION WHERE I MAY HURT SOMEBODY DUE TO A FAULTY DESIGNED STEERING SYSTEM. INCREASING RPM DOES NOT HELP. MY TALKING TO EXPERTS HAS FOUND THE GENERAL CONSENSUS TO BE THAT THE HYDRO BOOST PUMP DOES NOT PRODUCE ENOUGH VOLUME AND WAS A POOR DESIGN RELEASED TO THE PUBLIC. MY RESEARCH ON THE ISSUE ALSO FOUND THAT THOUSANDS OF CUSTOMERS COMPLAINED EARLY ON AND BECAUSE THERE WERE NO DEATHS IT WAS DISMISSED AS A NON ISSUE. I THINK THIS NEEDS TO BE ADDRESSED AS I HAVE ONLY 40,000 MILES AND THIS IS A DANGEROUS CONDITION THAT HAS ONLY FORTUNATELY NOT CAUSED ANY DEATHS THAT I'M AWARE OF.
NHTSA complaint #10731993 — an unverified report by a vehicle owner.
at 88,000 milesRidott, IL
ENGINE
TRAVELING ON A BUSY HIGHWAY AT 65 MPH; THE SPARK PLUG ON MY 5.4L V8 TRITON BLEW OUT OF ITS SOCKET. (ANY MECHANIC WILL TELL YOU EVERYTHING YOU WANT TO KNOW ABOUT THIS) THIS CAUSED AN IMMEDIATE BANG AND VERY ROUGH RUNNING CONDITION. AS SOON AS IT HAPPENED; THERE WAS AN IMMEDIATE LOSS OF POWER WHICH IN TURN; CAUSED A RAPID REDUCTION IN VEHICLE SPEED. NOT TO MENTION, THE DISTRACTION THAT OCCURRED THAT CAUSED THE LACK OF FOCUS ON SURROUNDING VEHICLES AND OTHER POSSIBLE HAZARDS. THIS IS THE SECOND OCCURRENCE OF A SEPARATE SPARK PLUG BLOWING OUT OF ITS SOCKET ON THE SAME MOTOR. THIS WILL COST SEVERAL THOUSAND IN REPAIRS AFTER ALL IS SAID AND DONE. ON TOP OF THE MONEY SPENT REPAIRING THE LAST INCIDENT. THERE IS A DOCUMENTED HISTORY OF THIS SITUATION WITH THE MORE EXTREME HAVING FIRE ISSUES. THE FIRE IS BECAUSE ATOMIZED FUEL IS SPRAYED INTO THE ENGINE COMPARTMENT DUE TO THERE BEING A HOLE WHERE THE SPARK PLUG IS SUPPOSED TO BE. THERE WAS NO CRASH, FIRE OR INJURY IN THIS CASE. HOWEVER, IT WAS CLOSE TO HAVING ALL THREE.
NHTSA complaint #10689548 — an unverified report by a vehicle owner.
at 112,000 milesBend, OR
POWER TRAIN
THIS ACCELERATOR PEDAL WAS REPLACED BY FORD IN A FACTORY RECALL ON APRIL 2011. AT THE TIME THE ORIGINAL PEDAL WORKED FINE BUT IT WAS CHANGED OUR ANYWAY. THE REPLACEMENT PEDAL FAILED ON 12/15/14. DURING FAILURE, THE VEHICLE ENGINE COMPLETELY LOSES POWER AND GOES BACK TO IDLE. DURING CERTAIN MANEUVERS THIS IS A VERY DANGEROUS SITUATION, SUCH AS ACCELERATING TO MERGE ON THE FREEWAY OR PULLING OUT FROM A STOP SIGN IN TRAFFIC. I HAVE READ OF MANY INSTANCES WHERE THIS HAS HAPPENED TO OTHER FORD OWNERS. FORD NEEDS TO COME UP WITH A REPLACEMENT THAT IS RELIABLE AS THIS IS A KEY COMPONENT TO SAFE VEHICULAR TRAVEL.
NHTSA complaint #10670815 — an unverified report by a vehicle owner.
at 112,000 milesBend, OR
ELECTRICAL SYSTEM
THIS ACCELERATOR PEDAL WAS REPLACED BY FORD IN A FACTORY RECALL ON APRIL 2011. AT THE TIME THE ORIGINAL PEDAL WORKED FINE BUT IT WAS CHANGED OUR ANYWAY. THE REPLACEMENT PEDAL FAILED ON 12/15/14. DURING FAILURE, THE VEHICLE ENGINE COMPLETELY LOSES POWER AND GOES BACK TO IDLE. DURING CERTAIN MANEUVERS THIS IS A VERY DANGEROUS SITUATION, SUCH AS ACCELERATING TO MERGE ON THE FREEWAY OR PULLING OUT FROM A STOP SIGN IN TRAFFIC. I HAVE READ OF MANY INSTANCES WHERE THIS HAS HAPPENED TO OTHER FORD OWNERS. FORD NEEDS TO COME UP WITH A REPLACEMENT THAT IS RELIABLE AS THIS IS A KEY COMPONENT TO SAFE VEHICULAR TRAVEL.
NHTSA complaint #10670815 — an unverified report by a vehicle owner.
at 112,000 milesBend, OR
FUEL SYSTEM, DIESEL
THIS ACCELERATOR PEDAL WAS REPLACED BY FORD IN A FACTORY RECALL ON APRIL 2011. AT THE TIME THE ORIGINAL PEDAL WORKED FINE BUT IT WAS CHANGED OUR ANYWAY. THE REPLACEMENT PEDAL FAILED ON 12/15/14. DURING FAILURE, THE VEHICLE ENGINE COMPLETELY LOSES POWER AND GOES BACK TO IDLE. DURING CERTAIN MANEUVERS THIS IS A VERY DANGEROUS SITUATION, SUCH AS ACCELERATING TO MERGE ON THE FREEWAY OR PULLING OUT FROM A STOP SIGN IN TRAFFIC. I HAVE READ OF MANY INSTANCES WHERE THIS HAS HAPPENED TO OTHER FORD OWNERS. FORD NEEDS TO COME UP WITH A REPLACEMENT THAT IS RELIABLE AS THIS IS A KEY COMPONENT TO SAFE VEHICULAR TRAVEL.
NHTSA complaint #10670815 — an unverified report by a vehicle owner.
at 151,000 milesFiddletown, CA
POWER TRAIN
VEHICLE CAN SHIFT OUT OF PARK WHEN KEY IS IN "ACCESSORIES" MODE WITHOUT PUTTING PRESSURE ON BRAKE PEDAL.
NHTSA complaint #10640536 — an unverified report by a vehicle owner.
at 197,511 milesWynnewood, OK
FUEL/PROPULSION SYSTEM
AFTER BACKING MY CAMPING TRAILER INTO MY DRIVEWAY AFTER A 4 HOUR TRIP I NOTICED FUEL ON THE TRAILER TONGUE AND SMELLED A STRONG SMELL OF DIESEL. LOOKING UNDER THE TRUCK WHILE IT WAS STILL RUNNING I OBSERVED DIESEL FUEL POURING OUT ON THE GROUND FROM THE MOTOR. I QUICKLY SHUT THE MOTOR OFF BEFORE A FIRE RESULTED FROM THE HOT MOTOR. LATER, AFTER SEARCHING FOR THE SOURCE OF THE LEAK IT WAS FOUND THAT A METAL CLIP THAT WAS SECURED AROUND A STEEL FUEL LINE AND HAD RUBBED THROUGH THE LINE CAUSING FUEL TO LEAK OUT ON TOP OF THE MOTOR.
NHTSA complaint #10630251 — an unverified report by a vehicle owner.
at 273,000 milesBedias, TXFire
VEHICLE SPEED CONTROL
MY F-250 FORD DIESEL TRUCK CAUGHT FIRE WHILE IT WAS PARKED. ELECTRONIC BRAKE CONTROL ABS MODULE BURNED AND CRUISED CONTROL STOPPED WORKING. WIRING HARNESS WAS BURNED AWAY FROM THE ABS MODULE.
NHTSA complaint #10626186 — an unverified report by a vehicle owner.
at 273,000 milesBedias, TXFire
ELECTRICAL SYSTEM
MY F-250 FORD DIESEL TRUCK CAUGHT FIRE WHILE IT WAS PARKED. ELECTRONIC BRAKE CONTROL ABS MODULE BURNED AND CRUISED CONTROL STOPPED WORKING. WIRING HARNESS WAS BURNED AWAY FROM THE ABS MODULE.
NHTSA complaint #10626186 — an unverified report by a vehicle owner.
at 273,000 milesBedias, TXFire
SERVICE BRAKES
MY F-250 FORD DIESEL TRUCK CAUGHT FIRE WHILE IT WAS PARKED. ELECTRONIC BRAKE CONTROL ABS MODULE BURNED AND CRUISED CONTROL STOPPED WORKING. WIRING HARNESS WAS BURNED AWAY FROM THE ABS MODULE.
NHTSA complaint #10626186 — an unverified report by a vehicle owner.
at 181,000 milesLanexa, VA
UNKNOWN OR OTHER
VEHICLE SECURITY MODULE- THIS MODULE CONTROLS DOOR LOCKS ( FOB & VEHICLE IN MOTION AUTO DOOR LOCKS), AUTO HEADLAMPS, SAFETY DOOR AJAR INDICATORS, ALL INTERIOR ELECTRICAL AUTO LAMP & RADIO FEATURES. ALL THESE ITEMS ON VEHICLE ARE INOPERATIVE DUE TO FAULTY MODULE (VSM). FALSE SAFETY INDICATIONS ARE BEING DISPLAYED. ORIGINAL PART # IS 2C7T-15K602-AJ, REPLACEMENT PART # IS 4C7Z-15604-AC. VEHICLE HAS BEEN AT DEALERSHIP ALMOST (2) MONTHS. INFORMED VEHICLE NON-REPAIRABLE DUE TO UNAVAILABILITY OF PART FROM FORD MOTOR COMPANY. THIS IS A SAFETY ITEM ! ACCORDING TO ON-LINE WEB-SITES, HIGH VOLUME OF OWNERS ARE EXPERIENCING SIMILAR PROBLEMS. SINCE THIS A SAFETY ISSUE ( DOOR AJAR INDICATOR & AUTO HEAD LIGHT TURNING OFF WHILE DRIVING), PLEASE ADVISE REMEDY. FORD DEALERSHIP OR FORD MOTOR CO HAS NOT SHOWN ANY INTEREST IN REPAIR OR PART AVAILABILITY.
NHTSA complaint #10558433 — an unverified report by a vehicle owner.
at 181,000 milesLanexa, VA
EXTERIOR LIGHTING
VEHICLE SECURITY MODULE- THIS MODULE CONTROLS DOOR LOCKS ( FOB & VEHICLE IN MOTION AUTO DOOR LOCKS), AUTO HEADLAMPS, SAFETY DOOR AJAR INDICATORS, ALL INTERIOR ELECTRICAL AUTO LAMP & RADIO FEATURES. ALL THESE ITEMS ON VEHICLE ARE INOPERATIVE DUE TO FAULTY MODULE (VSM). FALSE SAFETY INDICATIONS ARE BEING DISPLAYED. ORIGINAL PART # IS 2C7T-15K602-AJ, REPLACEMENT PART # IS 4C7Z-15604-AC. VEHICLE HAS BEEN AT DEALERSHIP ALMOST (2) MONTHS. INFORMED VEHICLE NON-REPAIRABLE DUE TO UNAVAILABILITY OF PART FROM FORD MOTOR COMPANY. THIS IS A SAFETY ITEM ! ACCORDING TO ON-LINE WEB-SITES, HIGH VOLUME OF OWNERS ARE EXPERIENCING SIMILAR PROBLEMS. SINCE THIS A SAFETY ISSUE ( DOOR AJAR INDICATOR & AUTO HEAD LIGHT TURNING OFF WHILE DRIVING), PLEASE ADVISE REMEDY. FORD DEALERSHIP OR FORD MOTOR CO HAS NOT SHOWN ANY INTEREST IN REPAIR OR PART AVAILABILITY.
NHTSA complaint #10558433 — an unverified report by a vehicle owner.
at 181,000 milesLanexa, VA
ELECTRICAL SYSTEM
VEHICLE SECURITY MODULE- THIS MODULE CONTROLS DOOR LOCKS ( FOB & VEHICLE IN MOTION AUTO DOOR LOCKS), AUTO HEADLAMPS, SAFETY DOOR AJAR INDICATORS, ALL INTERIOR ELECTRICAL AUTO LAMP & RADIO FEATURES. ALL THESE ITEMS ON VEHICLE ARE INOPERATIVE DUE TO FAULTY MODULE (VSM). FALSE SAFETY INDICATIONS ARE BEING DISPLAYED. ORIGINAL PART # IS 2C7T-15K602-AJ, REPLACEMENT PART # IS 4C7Z-15604-AC. VEHICLE HAS BEEN AT DEALERSHIP ALMOST (2) MONTHS. INFORMED VEHICLE NON-REPAIRABLE DUE TO UNAVAILABILITY OF PART FROM FORD MOTOR COMPANY. THIS IS A SAFETY ITEM ! ACCORDING TO ON-LINE WEB-SITES, HIGH VOLUME OF OWNERS ARE EXPERIENCING SIMILAR PROBLEMS. SINCE THIS A SAFETY ISSUE ( DOOR AJAR INDICATOR & AUTO HEAD LIGHT TURNING OFF WHILE DRIVING), PLEASE ADVISE REMEDY. FORD DEALERSHIP OR FORD MOTOR CO HAS NOT SHOWN ANY INTEREST IN REPAIR OR PART AVAILABILITY.
NHTSA complaint #10558433 — an unverified report by a vehicle owner.
at 171,000 milesBillings, MT
ENGINE
SPARK PLUG EJECTED FROM HEAD, CAME OUT WITH SUCH FORCE AS TO BREAK THE COIL ON THE FUEL RAIL, SHATTER THE SPARK PLUG AND DISINTEGRATED THE SPARK PLUG BOOT. HAD TO TAP LARGER HOLE AND INSTALL THREADED INSERT SO A NEW SPARK PLUG COULD BE THREADED INTO HEAD AND TORQUED TO SPECS. REPLACED THE COIL AND BOOT AND REINSTALL THE FUEL RAIL AND INJECTORS TO MAKE THE TRUCK SERVICEABLE AGAIN.
NHTSA complaint #10547162 — an unverified report by a vehicle owner.
at 78,000 milesAllen, TX
ENGINE
SPARK PLUG IN CYLINDER #2 BLEW OUT OF HEAD TAKING THE THREADS WITH IT. THIS AGAIN HAPPENED 6 DAYS LATER WITH CYLINDER #4. I CHECKED INTERNET AND DISCOVERED THAT THERE HAD BEEN MULTIPLE SITUATIONS WHERE THIS HAS OCCURRED WITH AT LEAST 3 OF FORDS ENGINES. MINE IS THE V10 ENGINE. CALLED THE DEALER I ORDERED THE TRUCK FROM AND THEY INFORMED ME THERE WASN'T A RECALL AND SINCE MY ENGINE WAS OUT OF WARRANTY THEY WOULD NOT BE ABLE TO FIX IT EXCEPT AT MY COST. THEY REFERRED ME TO FORD CUSTOMER SERVICE. THEY TOOK MY INFORMATION BUT SAID THEY WOULD NOT REPAIR IT. ACCORDING TO FORDS TECHNICAL SERVICE BULLETIN TSB 07-21-2 THIS HAS BEEN A PROBLEM AND IF YOUR TRUCK IS UNDER WARRANTY THEY WOULD REPLACE THE HEADS. IF NOT UNDER WARRANTY THEY RECOMMEND HOW TO REPAIR IT AT CUSTOMER COST. THIS IS NOT RIGHT. THE SPARK PLUG BEING BLOWN OUT OF A DEFECTIVE HEAD IS A FIRE HAZARD AND MAJOR PROBLEM. YOU HAVE A HOT CYLINDER WITHOUT ANY FUEL BEING CAPTURED IN AN ENCLOSED AREA. THE PLUG COULD SPARK CAUSING A FIRE WITHIN THE ENGINE COMPARTMENT. FORD SHOULD HAVE TO REPLACE THE HEADS WITH HEADS THAT ARE NOT DEFECTIVE.
NHTSA complaint #10507393 — an unverified report by a vehicle owner.
at 112,000 milesSouth Range, WI
ENGINE AND ENGINE COOLING
WENT TO START MY TRUCK AND THAT'S WHEN THE SPARK PLUG BLEW OUT.
NHTSA complaint #10456254 — an unverified report by a vehicle owner.
at 112,000 milesSouth Range, WI
EQUIPMENT ADAPTIVE/MOBILITY
WENT TO START MY TRUCK AND THAT'S WHEN THE SPARK PLUG BLEW OUT.
NHTSA complaint #10456254 — an unverified report by a vehicle owner.
at 74,000 milesSeverna Park, MD
POWER TRAIN
INJECTOR DRIVE MODULE (IDM), DIESEL 7.3 NAVISTAR ENGINE. IDM FAILED WHERE THE LIKELY CAUSE WAS WATER INFILTRATION OF THE DEVICE WITH SUDDEN CATASTROPHIC RESULTS WHICH INCLUDED A SUDDEN SIGNIFICANT LOSS OF ENGINE POWER, INABILITY TO MAINTAIN HIGHWAY SPEED, INABILITY TO KEEP SPEED ABOVE 5 MILES PER HOUR, AND DEMONSTRATION OF SEVER ROUGHNESS DURING ATTEMPTS TO REV THE ENGINE OR IDLE LOADS. DUE TO THE IDM FAILURE, THREE OF EIGHT FUEL INJECTORS WERE RENDERED NONFUNCTIONAL AND REPLACED; ALSO THE ACTUAL NUMBER OF INJECTORS THAT WERE ONLINE OR OFFLINE DURING THE IDM FAILURE TO ENGINE SHUT-DOWN PERIOD WAS UNKNOWN. DURING THE IDM FAILURE TO ENGINE SHUT-DOWN PERIOD OF ~3 MILES, THE VEHICLE'S OBDII SYSTEM DID NOT ILLUMINATE ANY DASHBOARD INDICATORS DESPITE THE ENGINE'S INABILITY TO FUNCTION NORMALLY. IDM WAS OPERATED IN MANUFACTURER'S OEM CONFIGURATION, WITHOUT MODIFICATIONS, AND UNDER NORMAL CONDITIONS. ALL PARTS SENT DIRECTLY FROM MECHANIC SHOP TO SUPPLIERS UNDER CORE REPLACEMENT REQUIREMENTS. SUBSEQUENT RESEARCH ON VEHICLE OWNER'S FORMS AND CONVERSATION WITH MECHANIC SHOW FAILURE OF THE IDM DUE TO WATER PENETRATION / INFILTRATION IS KNOWN AND RANGES IN INDICATIONS FROM MINE (SUDDEN SEVER POWER LOSS) TO COMPLETE POWER LOSS / ENGINE STOP.
NHTSA complaint #10444842 — an unverified report by a vehicle owner.
at 74,000 milesSeverna Park, MD
FUEL SYSTEM, GASOLINE
INJECTOR DRIVE MODULE (IDM), DIESEL 7.3 NAVISTAR ENGINE. IDM FAILED WHERE THE LIKELY CAUSE WAS WATER INFILTRATION OF THE DEVICE WITH SUDDEN CATASTROPHIC RESULTS WHICH INCLUDED A SUDDEN SIGNIFICANT LOSS OF ENGINE POWER, INABILITY TO MAINTAIN HIGHWAY SPEED, INABILITY TO KEEP SPEED ABOVE 5 MILES PER HOUR, AND DEMONSTRATION OF SEVER ROUGHNESS DURING ATTEMPTS TO REV THE ENGINE OR IDLE LOADS. DUE TO THE IDM FAILURE, THREE OF EIGHT FUEL INJECTORS WERE RENDERED NONFUNCTIONAL AND REPLACED; ALSO THE ACTUAL NUMBER OF INJECTORS THAT WERE ONLINE OR OFFLINE DURING THE IDM FAILURE TO ENGINE SHUT-DOWN PERIOD WAS UNKNOWN. DURING THE IDM FAILURE TO ENGINE SHUT-DOWN PERIOD OF ~3 MILES, THE VEHICLE'S OBDII SYSTEM DID NOT ILLUMINATE ANY DASHBOARD INDICATORS DESPITE THE ENGINE'S INABILITY TO FUNCTION NORMALLY. IDM WAS OPERATED IN MANUFACTURER'S OEM CONFIGURATION, WITHOUT MODIFICATIONS, AND UNDER NORMAL CONDITIONS. ALL PARTS SENT DIRECTLY FROM MECHANIC SHOP TO SUPPLIERS UNDER CORE REPLACEMENT REQUIREMENTS. SUBSEQUENT RESEARCH ON VEHICLE OWNER'S FORMS AND CONVERSATION WITH MECHANIC SHOW FAILURE OF THE IDM DUE TO WATER PENETRATION / INFILTRATION IS KNOWN AND RANGES IN INDICATIONS FROM MINE (SUDDEN SEVER POWER LOSS) TO COMPLETE POWER LOSS / ENGINE STOP.
NHTSA complaint #10444842 — an unverified report by a vehicle owner.
at 74,000 milesSeverna Park, MD
ENGINE AND ENGINE COOLING
INJECTOR DRIVE MODULE (IDM), DIESEL 7.3 NAVISTAR ENGINE. IDM FAILED WHERE THE LIKELY CAUSE WAS WATER INFILTRATION OF THE DEVICE WITH SUDDEN CATASTROPHIC RESULTS WHICH INCLUDED A SUDDEN SIGNIFICANT LOSS OF ENGINE POWER, INABILITY TO MAINTAIN HIGHWAY SPEED, INABILITY TO KEEP SPEED ABOVE 5 MILES PER HOUR, AND DEMONSTRATION OF SEVER ROUGHNESS DURING ATTEMPTS TO REV THE ENGINE OR IDLE LOADS. DUE TO THE IDM FAILURE, THREE OF EIGHT FUEL INJECTORS WERE RENDERED NONFUNCTIONAL AND REPLACED; ALSO THE ACTUAL NUMBER OF INJECTORS THAT WERE ONLINE OR OFFLINE DURING THE IDM FAILURE TO ENGINE SHUT-DOWN PERIOD WAS UNKNOWN. DURING THE IDM FAILURE TO ENGINE SHUT-DOWN PERIOD OF ~3 MILES, THE VEHICLE'S OBDII SYSTEM DID NOT ILLUMINATE ANY DASHBOARD INDICATORS DESPITE THE ENGINE'S INABILITY TO FUNCTION NORMALLY. IDM WAS OPERATED IN MANUFACTURER'S OEM CONFIGURATION, WITHOUT MODIFICATIONS, AND UNDER NORMAL CONDITIONS. ALL PARTS SENT DIRECTLY FROM MECHANIC SHOP TO SUPPLIERS UNDER CORE REPLACEMENT REQUIREMENTS. SUBSEQUENT RESEARCH ON VEHICLE OWNER'S FORMS AND CONVERSATION WITH MECHANIC SHOW FAILURE OF THE IDM DUE TO WATER PENETRATION / INFILTRATION IS KNOWN AND RANGES IN INDICATIONS FROM MINE (SUDDEN SEVER POWER LOSS) TO COMPLETE POWER LOSS / ENGINE STOP.
NHTSA complaint #10444842 — an unverified report by a vehicle owner.
at 78,873 milesElberta, AL
VEHICLE SPEED CONTROL
WHILE TRAVELING DOWN INTERSTATE AT 65 MPH WITH SPEED CONTROL ENGAGED, WHEN HITTING BRAKE TO BEGIN SLOW DOWN TO EXIT UP RAMP, I PRESSED THE BRAKE TO DISENGAGE THE SPEED CONTROL, HOWEVER THE TRUCK BEGAN TO ACCELERATE EVEN WHEN DEPRESSING THE OFF BUTTON FOR SPEED CONTROL. VEHICLE CONTINUED TO ACCELERATE, SO I HAD TO PUT TRANSMISSION INTO NEUTRAL AND PULL OVER UNTIL VEHICLE SLOWED.
NHTSA complaint #10442151 — an unverified report by a vehicle owner.
at 83,000 milesBoise, ID
ENGINE AND ENGINE COOLING
SPARK PLUG BLOWOUT.
NHTSA complaint #10429127 — an unverified report by a vehicle owner.