Owners have filed 122 complaints
about the 2015 Ford Flex with NHTSA between 2015 and 2026.
The largest single group is the driver assist & collision avoidance.
Across this model's run it ranks 9 of 11 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 27
Against the median year of the Ford Flex. 50 means typical for this
model; 100 means roughly double.
Severity — 21
4.1% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 70
41% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
1,000 – 9,999 miles
67.5%
10,000 – 24,999 miles
2025.0%
25,000 – 49,999 miles
1417.5%
50,000 – 74,999 miles
1923.8%
75,000 – 99,999 miles
78.8%
100,000 – 149,999 miles
1215.0%
150,000+ miles
22.5%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Sep 2015peak 5Aug 2026
Recalls on the 2015 Ford Flex
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
25V695000
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
Risk: A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
20V072000
SUSPENSION:REAR
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Risk: A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
16V621000
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causing a loss of electrical power to the fuel pump.
Risk: A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash.
15V464000
PARKING BRAKE
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
Risk: If the parking brake does not fully engage and the transmission is left in a gear other than 'Park' while on a slope, the vehicle may roll away, increasing the risk of a crash.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 202005115,281 units in Canada
Suspension
Issue: On certain vehicles, the rear suspension toe link(s) could break. This could cause a sudden loss of vehicle stability. Note: Vehicles previously repaired under Ford Campaign 19R01 or 19S18 do not require repair under this recall. For the Taurus model, only the SHO Performance Package model is included in this recall. Safety Risk: A loss of vehicle stability could cause a loss of control and increase the risk of a crash. Corrective Actions: The company will notify owners by mail and instruct you to take your vehicle to a Ford or Lincoln dealer to install improved rear suspension toe links.
Recall 201928112,211 units in Canada
Suspension
Issue: On certain vehicles, a buildup of dirt and mud could cause the rear suspension toe links to break. This could result in a sudden loss of vehicle stability. Note: This problem affects vehicles operated in Alberta, Saskatchewan and Manitoba. The unique soil properties in this region could make a toe link more likely to break. Safety Risk: A loss of stability could increase the risk of a crash. Corrective Actions: The company will notify owners by mail and instruct them to take their vehicle to a dealer to install improved rear suspension toe links.
Recall 20164117,249 units in Canada
Powertrain
On certain vehicles, the fuel pump electric module may be damaged due to high electrical current loads. This could cause the fuel pump to stop operating, which would result in the engine stalling or failing to start. A loss of motive power could increase the risk of a crash causing injury and/or damage to property. Correction: Dealers will inspect and, if required, replace the fuel pump electric module. Note: Failure of the fuel pump electric module would cause the malfunction indicator light to illuminate.
Recall 2015321799 units in Canada
Brakes
Certain vehicles fail to comply with the requirements of Canada Motor Vehicle Safety Standard 135 - Brake Systems. During the manufacturing process, the parking brake controller assembly bracket may have been improperly formed. This could result in the pawl to not engage the sector gear during actuation and the parking brake not fully engaging. If the transmission is in Park, there will be no unintended vehicle movement. If the transmission is left in a gear other than Park, and the vehicle is parked on a sufficient slope, a non-functioning parking brake could result in unintended vehicle movement, increasing the risk of a crash causing injury and/or property damage. Correction: Dealers will inspect, and if necessary, replace the parking brake control assembly.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 27,000 milesChugiak, AKFire
ENGINE
DRIVING THE VEHICLE ON THE HIGHWAY AND HEARD A CLUNK AND FELT A SLIGHT LOSS OF POWER AND CONTROL. PULLED OVER TO CHECK VEHICLE AND NOTICED FLAMES COMING UNDERNEATH THE ENGINE COMPARTMENT. CAR SOON BECAME ENGULFED AND WAS A TOTAL LOSS. THE ORIGIN AND CAUSE EXPERT HIRED BY OUR INSURANCE COMPANY SUSPECTS AN INJECTOR LINE CAME LOOSE ON THE ENGINE AND SPRAYED FUEL ONTO EXHAUST MANIFOLD.
NHTSA complaint #11002837 — an unverified report by a vehicle owner.
at 27,000 milesChugiak, AKFire
FUEL/PROPULSION SYSTEM
DRIVING THE VEHICLE ON THE HIGHWAY AND HEARD A CLUNK AND FELT A SLIGHT LOSS OF POWER AND CONTROL. PULLED OVER TO CHECK VEHICLE AND NOTICED FLAMES COMING UNDERNEATH THE ENGINE COMPARTMENT. CAR SOON BECAME ENGULFED AND WAS A TOTAL LOSS. THE ORIGIN AND CAUSE EXPERT HIRED BY OUR INSURANCE COMPANY SUSPECTS AN INJECTOR LINE CAME LOOSE ON THE ENGINE AND SPRAYED FUEL ONTO EXHAUST MANIFOLD.
NHTSA complaint #11002837 — an unverified report by a vehicle owner.
Chugiak, AKFire
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 FORD FLEX. WHILE DRIVING 65 MPH, THERE WAS AN ABNORMAL NOISE AND A FIRE ERUPTED UNDER THE FRONT OF THE VEHICLE. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD, WHICH WAS ON FIRE. A FIRE INSPECTION REPORT WAS NOT YET CONFIRMED AND THE VEHICLE WAS TOWED TO A YARD. THE DEALER (KENDALL FORD OF ANCHORAGE, 1950 GAMBELL ST, ANCHORAGE, AK 99501,(866) 591-3517) WAS NOTIFIED SEVERAL TIMES, BUT HAD NOT YET RESPONDED. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS WAITING TO DETERMINE IF THEY MAY BE ABLE TO INVESTIGATE WHAT CAUSED THE FIRE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.
NHTSA complaint #10994006 — an unverified report by a vehicle owner.
Chugiak, AKFire
ENGINE
TL* THE CONTACT OWNS A 2015 FORD FLEX. WHILE DRIVING 65 MPH, THERE WAS AN ABNORMAL NOISE AND A FIRE ERUPTED UNDER THE FRONT OF THE VEHICLE. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD, WHICH WAS ON FIRE. A FIRE INSPECTION REPORT WAS NOT YET CONFIRMED AND THE VEHICLE WAS TOWED TO A YARD. THE DEALER (KENDALL FORD OF ANCHORAGE, 1950 GAMBELL ST, ANCHORAGE, AK 99501,(866) 591-3517) WAS NOTIFIED SEVERAL TIMES, BUT HAD NOT YET RESPONDED. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS WAITING TO DETERMINE IF THEY MAY BE ABLE TO INVESTIGATE WHAT CAUSED THE FIRE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.
NHTSA complaint #10994006 — an unverified report by a vehicle owner.
at 11,000 milesBasking Ridge, NJ1 injured
SEATS
TL* THE CONTACT OWNS A 2015 FORD FLEX. WHILE AS A PASSENGER IN THE VEHICLE, THE MIDDLE ROW SEAT ON THE RIGHT INADVERTENTLY MOVED FORWARD. AS A RESULT, THE SEAT COLLAPSED AND THE HEAD REST STRUCK THE CONTACT IN THE BACK OF THE HEAD. THE CONTACT SUSTAINED INJURIES TO THE HEAD AND EYES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.
NHTSA complaint #10907262 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 120,000 milesMuncy, PA
BACK OVER PREVENTION
The contact owns a 2015 Ford Flex. The contact stated that upon reversing the vehicle the rearview camera display would display upside down and then display blank and no warning lights were illuminated, however the following warning message would display on the instrument panel "camera unavailable, please contact your local dealer". The local dealer was contacted however the vehicle was not repaired as the contact was advised that the remedy for NHTSA campaign number :25V695000 (BACK OVER PREVENTION) was not yet available. The manufacturer was not notified of the failure. The failure mileage was 120,000.
NHTSA complaint #11756966 — an unverified report by a vehicle owner.
at 65,000 milesFountain Valley, CA
BACK OVER PREVENTION
The contact owns a 2015 Ford Flex. The contact stated that while reversing, the rear-view camera was blank. There was no warning light illuminated; however, the message was "Camera not Available - Please Contact your Dealer" was displayed on the instrument panel. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION). The local dealer was contacted; however, the vehicle was not repaired because parts were not yet available for the recall repair. The manufacturer was contacted but was not notified of the failure. The failure mileage was 65,000.
NHTSA complaint #11756805 — an unverified report by a vehicle owner.
Canton, IL
ELECTRICAL SYSTEM
Rear view camera under recall. Told by Ford for 3 months in a row that should receive paper in mail for recall repair. Have not received paper. Very dangerous backing up.
NHTSA complaint #11755127 — an unverified report by a vehicle owner.
Lakeside, MT
UNKNOWN OR OTHER
Rear Camera no working. This Ford recall has been out for 3 years now and we still cannot get a remedy for our vehicle!
NHTSA complaint #11747139 — an unverified report by a vehicle owner.
Long Beach, CA
BACK OVER PREVENTION
See attached document for complaint.
NHTSA complaint #11746476 — an unverified report by a vehicle owner.
Riverside, CA
VISIBILITY/WIPER
Rear (Backup} camera malfunctioning. Recall 25V6595. Two (2) Dealers state that there is no recall (Fritt's Ford, Raceway Ford Riverside Ca). VIN [XXX] This is ongoing. There was no accident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11745990 — an unverified report by a vehicle owner.
at 160,000 milesBullhead City, AZ
BACK OVER PREVENTION
The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. While reversing, the back over prevention camera image appeared upside down, or the message “Camera Not Available" was displayed. The vehicle was not repaired. The failure mileage was 160,000.
NHTSA complaint #11745889 — an unverified report by a vehicle owner.
Moncks Corner, SC
BACK OVER PREVENTION
The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that on several occasions, while in reverse (R), the image was flipped upside down or the screen was blank. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
NHTSA complaint #11733962 — an unverified report by a vehicle owner.
at 130,000 milesHighland, CA
BACK OVER PREVENTION
The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that upon purchase from an independent local dealer and shifting into reverse(R), the rearview camera failed to display a clear image. The screen was black. No warning light was illuminated. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.
NHTSA complaint #11731550 — an unverified report by a vehicle owner.
at 115,000 milesDetroit, MI
BACK OVER PREVENTION
The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that back over prevention screen was black while shifted into reverse. The approximate failure mileage was 115,000.
NHTSA complaint #11728903 — an unverified report by a vehicle owner.
Palmdale, CA
UNKNOWN OR OTHER
My 2015 Ford Flex is affected by recall 25V695 for the rear view camera inspection. I contacted my local Ford dealership to have the recall addressed and was told that no remedy parts are available at any dealership. They could not provide a timeline for when parts would be in stock. This vehicle is part of my commercial fleet and cannot be operated or rented until the recall is resolved. I am losing over $1,200 per month in revenue because Ford issued a recall with no fix available. Owners should not be forced to absorb open-ended financial losses because the manufacturer cannot supply the parts needed to complete its own recall.
NHTSA complaint #11723354 — an unverified report by a vehicle owner.
at 140,000 milesTonawanda, NY
BACK OVER PREVENTION
The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse(R), the back over prevention camera intermittently failed to operate before the back over prevention camera permanently failed to operate. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 140,000.
NHTSA complaint #11722951 — an unverified report by a vehicle owner.
at 62,000 milesBartow, FL
BACK OVER PREVENTION
The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse(R), the back-over prevention camera shut off intermittently. The dealer was not contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 62,000.
NHTSA complaint #11721375 — an unverified report by a vehicle owner.
at 100,000 milesAnderson, SC
BACK OVER PREVENTION
The contact owns a 2015 Ford Flex. The contact stated that in the past 6 months, the rear-view camera was frequently inoperable. The contact stated that the failure of the camera was intermittent at first. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The local dealer was contacted once the failure became more frequent. The camera failure became more frequent, and the contact was advised that the part was not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 100,000.
NHTSA complaint #11719438 — an unverified report by a vehicle owner.
Edgewood, KY
BACK OVER PREVENTION
The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.
NHTSA complaint #11717607 — an unverified report by a vehicle owner.
Aliso Viejo, CA
BACK OVER PREVENTION
The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
NHTSA complaint #11716222 — an unverified report by a vehicle owner.
at 90,000 milesLaguna Niguel, CA
BACK OVER PREVENTION
The contact owns a 2015 Ford Flex. The contact stated that the rear-view camera image was displayed upside down or sideways and was intermittently flashing. The contact experienced dizziness while viewing the camera display. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The local dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.
NHTSA complaint #11715846 — an unverified report by a vehicle owner.
Chicago, IL
BACK OVER PREVENTION
The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that the camera was inoperable. There were no warning lights illuminated. The local dealer was contacted and stated that parts were on back order. The vehicle was not diagnosed or repaired. The manufacturer was called, but there was no response, and the call went to voicemail. The failure mileage was unknown.
NHTSA complaint #11714961 — an unverified report by a vehicle owner.
Henderson, NV
BACK OVER PREVENTION
The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that while in reverse(R), the rearview camera would display a blank or distorted image. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Neither the dealer nor the manufacturer was made aware of the failure. The failure mileage was unknown.
NHTSA complaint #11707525 — an unverified report by a vehicle owner.
at 123,000 milesNew York, NY
BACK OVER PREVENTION
The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back-over prevention camera went black or displayed a message to the driver to see the dealer. The dealer was contacted and confirmed that parts had been ordered; however, parts were not received, and the contact was still waiting for parts to be provided. The manufacturer was not made aware of the issue. The failure mileage was approximately 123,000.
NHTSA complaint #11703884 — an unverified report by a vehicle owner.
Waxhaw, NC
BACK OVER PREVENTION
The contact owns a 2015 Ford Flex. The contact stated that the back-over prevention camera image was displayed upside-down. There were static lines on the screen, and the camera became inoperable. The message to “Contact Dealer” was displayed. The local dealer was contacted, and it was determined that the camera needed to be replaced. The dealer informed the contact that parts were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was unknown.
NHTSA complaint #11689379 — an unverified report by a vehicle owner.
Waupun, WI
UNKNOWN OR OTHER
I am having the same issues that were recalled in the 2019 Ford Flex backup camera. My 2015 Ford Flex backup camera is malfunctioning, going black, flipping the image and flashing randomly. It has progressively gotten worse.
NHTSA complaint #11686906 — an unverified report by a vehicle owner.
Pewee Valley, KY
UNKNOWN OR OTHER
I contacted Ford about my issue when I learned that recalls on other Ford products were issued for my fault. I was told that there was no recall for this issue and they would only fix it if I paid for it. Since then a recall for 2015 Ford Flex has finally been issued. My 2015 Ford Flex is experiencing backup camera issues the same as reported in the 2015 Flex recall issued earlier this year. I have talked to local Ford dealers as well as Customer Recall Support. They all say that since it is not included in the recall list they will not fix it. I will have to pay for diagnosis plus any repair costs. Since this is already stated to be a Safety Issue, I feel that it should be fixed by the manufacturer. Just because they did not include my VIN in their recall list should not be an excuse for not fixing the Safety Problem. I asked for a list of the serial number range of the recall but they would not provide. When I requested to speak to higher management they also declined to give me that information as well. I have been involved with high volume manufacturing for over 50 years and know that although every attempt to quantify a range of products with a certain defect may be made, it is not possible to 100% guarantee that there is not an outlier in the distribution. As the watchdog for defective automotive product (especially Safety Issues) I feel that NHTSA should be involved and assist me in getting Ford to correct this Safety issue.
NHTSA complaint #11686517 — an unverified report by a vehicle owner.
Lawton, OK
UNKNOWN OR OTHER
back up camera works intermittently. black screen, camera not available, works for short period of time then goes blank, and upside down camera have all been exhibited .
NHTSA complaint #11686224 — an unverified report by a vehicle owner.
Lawton, OK
ELECTRICAL SYSTEM
back up camera works intermittently. black screen, camera not available, works for short period of time then goes blank, and upside down camera have all been exhibited .
NHTSA complaint #11686224 — an unverified report by a vehicle owner.