Owners have filed 56 complaints
about the 2017 Ford Flex with NHTSA between 2017 and 2026.
The largest single group is the suspension.
Across this model's run it ranks 11 of 11 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 12
Against the median year of the Ford Flex. 50 means typical for this
model; 100 means roughly double.
Severity — 55
10.7% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 40
24% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
10,000 – 24,999 miles
15.9%
25,000 – 49,999 miles
317.6%
50,000 – 74,999 miles
423.5%
75,000 – 99,999 miles
529.4%
100,000 – 149,999 miles
211.8%
150,000+ miles
211.8%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Oct 2017peak 9Jul 2026
NHTSA investigations into the 2017 Ford Flex
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
PE25007Opened 7 Aug 2025Closed 5 Aug 2026STRUCTURE:BODY:ROOF AND PILLARS
B-Pillar Trim Detachment
On August 7, 2025, the Office of Defects Investigation (ODI) opened PE25007 to investigate instances of B-pillar trim detachment in model year (MY) 2019 Ford Flex vehicles manufactured by Ford Motor Company. During the investigation, MY 2011-2018 Ford Flex vehicles were analyzed as peer vehicles, and subsequently incorporated into the subject population because they use B-pillar trim pieces that are substantially similar to those used on the MY 2019 Ford Flex vehicles. In July 2025, prior to the opening of PE25007, ODI and Ford met to discuss B-pillar trim detachment in Ford Flex vehicles. For...
Recalls on the 2017 Ford Flex
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
25V732000
STRUCTURE:BODY
Ford Motor Company (Ford) is recalling certain 2017-2019 Flex vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Risk: Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
25V695000
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
Risk: A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
20V072000
SUSPENSION:REAR
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Risk: A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
16V925000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Risk: An oil leak, in the presence of an ignition source, increases the risk of a fire.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 20263285,302 units in Canada
Structure
Issue: On certain vehicles, the exterior B-pillar trims on the front and rear driver-side and passenger-side doors may not be properly attached. As a result, the trim(s) could loosen and separate from the vehicle. Note: This recall replaces Transport Canada recall no. 2025-588. Safety Risk: Trim that detaches from the vehicle could create a hazard for others and increase the risk of a crash. Corrective Actions: Ford will notify owners by mail and advise you to take your vehicle to a dealership to secure the exterior B-pillar trims.
Recall 20255886,040 units in Canada
Structure
This recall was replaced by Transport Canada recall no. 2026-328. Issue: On certain vehicles, the exterior B-pillar trims on the driver and front passenger doors may not be properly attached. As a result, the trim(s) could loosen and separate from the vehicle. Safety Risk: Trim that detaches from the vehicle could create a hazard for others and increase the risk of a crash. Corrective Actions: Ford will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, repair or replace the exterior B-pillar trims, as necessary.
Recall 202005115,281 units in Canada
Suspension
Issue: On certain vehicles, the rear suspension toe link(s) could break. This could cause a sudden loss of vehicle stability. Note: Vehicles previously repaired under Ford Campaign 19R01 or 19S18 do not require repair under this recall. For the Taurus model, only the SHO Performance Package model is included in this recall. Safety Risk: A loss of vehicle stability could cause a loss of control and increase the risk of a crash. Corrective Actions: The company will notify owners by mail and instruct you to take your vehicle to a Ford or Lincoln dealer to install improved rear suspension toe links.
Recall 201928112,211 units in Canada
Suspension
Issue: On certain vehicles, a buildup of dirt and mud could cause the rear suspension toe links to break. This could result in a sudden loss of vehicle stability. Note: This problem affects vehicles operated in Alberta, Saskatchewan and Manitoba. The unique soil properties in this region could make a toe link more likely to break. Safety Risk: A loss of stability could increase the risk of a crash. Corrective Actions: The company will notify owners by mail and instruct them to take their vehicle to a dealer to install improved rear suspension toe links.
Recall 2016639126 units in Canada
Powertrain
On certain vehicles, the turbocharger oil supply tube may have been improperly brazed. This could allow engine oil to leak and come in contact with hot surfaces, increasing the risk of fire resulting in injury and/or damage to property. Correction: Dealers will inspect oil supply lines and replace as required.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 70,000 milesOrlando, FLCrash1 injured
AIR BAGS
TL* THE CONTACT OWNS A 2017 FORD FLEX. THE CONTACT STATED THAT WHILE TRAVELING AT 45 MPH, SHE DEPRESSED THE BRAKE PEDAL AS SHE HEARD APPROACHING POLICE SIRENS. AS THE CONTACT CAME TO A COMPLETE STOP, SHE WAS HIT FROM BEHIND BY ANOTHER VEHICLE AND WAS THRUST INTO THE MIDDLE OF AN INTERSECTION. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. THE CONTACT AND HER DAUGHTER SOUGHT MEDICAL ATTENTION AT THE SCENE. THE NEXT DAY, THE CONTACT WENT TO AN URGENT CARE FACILITY WHERE SHE SOUGHT TREATMENT FOR INJURIES TO HER NECK, HER LEFT ARM AND HER BACK. THE CONTACT'S DAUGHTER DID NOT SUSTAIN ANY INJURIES DUE TO THE ACCIDENT. THE INJURIES OF THE OTHER DRIVER WERE UNKNOWN. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THEY REPAIRED THE REAR END DAMAGE TO THE VEHICLE. THERE WAS AN ACTIVE RECALL ON THE VEHICLE PRIOR TO THE FAILURE UNDER NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION); HOWEVER, THE PART TO REPAIR THE RECALL WERE UNAVAILABLE. THE MANUFACTURER NOR THE DEALER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
NHTSA complaint #11324447 — an unverified report by a vehicle owner.
at 70,000 milesOrlando, FLCrash1 injured
SUSPENSION
TL* THE CONTACT OWNS A 2017 FORD FLEX. THE CONTACT STATED THAT WHILE TRAVELING AT 45 MPH, SHE DEPRESSED THE BRAKE PEDAL AS SHE HEARD APPROACHING POLICE SIRENS. AS THE CONTACT CAME TO A COMPLETE STOP, SHE WAS HIT FROM BEHIND BY ANOTHER VEHICLE AND WAS THRUST INTO THE MIDDLE OF AN INTERSECTION. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. THE CONTACT AND HER DAUGHTER SOUGHT MEDICAL ATTENTION AT THE SCENE. THE NEXT DAY, THE CONTACT WENT TO AN URGENT CARE FACILITY WHERE SHE SOUGHT TREATMENT FOR INJURIES TO HER NECK, HER LEFT ARM AND HER BACK. THE CONTACT'S DAUGHTER DID NOT SUSTAIN ANY INJURIES DUE TO THE ACCIDENT. THE INJURIES OF THE OTHER DRIVER WERE UNKNOWN. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THEY REPAIRED THE REAR END DAMAGE TO THE VEHICLE. THERE WAS AN ACTIVE RECALL ON THE VEHICLE PRIOR TO THE FAILURE UNDER NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION); HOWEVER, THE PART TO REPAIR THE RECALL WERE UNAVAILABLE. THE MANUFACTURER NOR THE DEALER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
NHTSA complaint #11324447 — an unverified report by a vehicle owner.
at 101,000 milesLakewood, CACrash1 injured
AIR BAGS
I WAS RAN OFF A 2 LANE CITY STREET BY A CAR AND WHEN I OVERCOMPENSENATED TO MOVE AWAY, I HIT MY RIGHT FRONT FENDER ON A SMALL CURB AND THERE WAS A LIGHT POLE THERE. INSTEAD OF MY FRONT AIR BAGS DEPLOYING AS THEY SHOULD HAVE, ALL OF THE SIDE BAGS ON BOTH SIDES DEPLOYED INSTEAD. MY MECHANIC HAS SAID IF THERE WERE A PASSENGER IN THAT SEAT, THAT DIDN'T HAVE THEIR SEATBELT ON, THEY WOULD HAVE HIT THEIR HEAD ON THE DASH BOARD.
NHTSA complaint #11039814 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 190,000 milesLittle Elm, TX
STRUCTURE
The contact owns a 2017 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V829000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that the rearview camera displayed a blank image while in reverse(R). In addition, the contact stated that the driver’s side B-pillar trim had become loose and could potentially detach from the vehicle. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 190,000.
NHTSA complaint #11752577 — an unverified report by a vehicle owner.
at 190,000 milesLittle Elm, TX
BACK OVER PREVENTION
The contact owns a 2017 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V829000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that the rearview camera displayed a blank image while in reverse(R). In addition, the contact stated that the driver’s side B-pillar trim had become loose and could potentially detach from the vehicle. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 190,000.
NHTSA complaint #11752577 — an unverified report by a vehicle owner.
at 85,000 milesCrystal Lake, IL
BACK OVER PREVENTION
The contact owns a 2017 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rearview camera displayed a distorted image. No warning light was illuminated. The dealer was contacted and confirmed that parts were unavailable. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 85,000.
NHTSA complaint #11752005 — an unverified report by a vehicle owner.
Woodlawn, CA
BACK OVER PREVENTION
The contact owns a 2017 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the rear-view camera intermittently displayed a distorted or blank image. The failure mileage was unavailable.
NHTSA complaint #11745001 — an unverified report by a vehicle owner.
at 80,000 milesCanton, MI
STRUCTURE
The contact owns a 2017 Ford Flex. The contact stated while driving at an undisclosed speed, the driver's side B-Pillar Applique Trim detached and flew off. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure, and the contact was informed that the parts were unavailable. The contact received a recall notification, NHTSA Campaign Number: 25V732000 (Structure) however the parts were unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.
NHTSA complaint #11739237 — an unverified report by a vehicle owner.
Dayton, OH
ENGINE
I am submitting this complaint to report a serious and potentially dangerous safety defect involving the internal water pump design in the 3.5L Duratec V6 engine used in my 2017 Ford Flex. The water pump in this engine is mounted internally behind the timing chain cover. When the pump fails, coolant is not externally visible but instead leaks directly into the engine oil. This design prevents early detection and warning, leading to rapid and catastrophic engine failure without adequate notice to the driver. In my case, the water pump failed suddenly, allowing coolant to contaminate the engine oil. This resulted in total engine failure and immediate loss of vehicle operability.
NHTSA complaint #11731995 — an unverified report by a vehicle owner.
Elma, NY
STRUCTURE
The contact owns a 2017 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V732000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
NHTSA complaint #11725556 — an unverified report by a vehicle owner.
Elma, NY
BACK OVER PREVENTION
The contact owns a 2017 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V732000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
NHTSA complaint #11725556 — an unverified report by a vehicle owner.
Spring Hill, FL
UNKNOWN OR OTHER
My 2017 Ford Flex has an open safety recall for the rearview camera system (Ford Recall 25S49 / NHTSA Recall 25V695). The recall states the camera may display a blank image or show the message “Camera Unavailable” when the vehicle is placed in reverse. My vehicle is actively experiencing this exact failure. The screen frequently displays “Camera Unavailable,” preventing the rearview camera safety feature from functioning when the vehicle is put in reverse. I received the recall notice in October 2025. Since then I have contacted my Ford dealership several times and have been told that parts are still not available to repair the recall. Ford initially provided an estimated remedy date of January 2026. This date was later moved to June 20, 2026. I was recently informed that the date has now been removed completely and there is no estimated timeline for when the recall repair will be available. The safety recall remains unresolved while the defect continues to occur on the vehicle. The rearview camera is an important safety feature that assists drivers when reversing. I am submitting this complaint because the recall repair has been delayed for many months while the safety defect is actively occurring.
NHTSA complaint #11723530 — an unverified report by a vehicle owner.
Spring Hill, FL
UNKNOWN OR OTHER
Hello, I recently submitted a safety complaint regarding my 2017 Ford Flex. The complaint number is XXX. I would like to add additional information that I forgot to include in the original report. The vehicle’s power liftgate has intermittently opened on its own while the vehicle was parked. There have been occasions where I came outside and found the liftgate open overnight in my driveway. This issue appears to be intermittent and part of the same electrical problems affecting the backup camera system described in my complaint. Please add this information to my existing complaint. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11723541 — an unverified report by a vehicle owner.
Spring Hill, FL
ELECTRICAL SYSTEM
My 2017 Ford Flex has an open safety recall for the rearview camera system (Ford Recall 25S49 / NHTSA Recall 25V695). The recall states the camera may display a blank image or show the message “Camera Unavailable” when the vehicle is placed in reverse. My vehicle is actively experiencing this exact failure. The screen frequently displays “Camera Unavailable,” preventing the rearview camera safety feature from functioning when the vehicle is put in reverse. I received the recall notice in October 2025. Since then I have contacted my Ford dealership several times and have been told that parts are still not available to repair the recall. Ford initially provided an estimated remedy date of January 2026. This date was later moved to June 20, 2026. I was recently informed that the date has now been removed completely and there is no estimated timeline for when the recall repair will be available. The safety recall remains unresolved while the defect continues to occur on the vehicle. The rearview camera is an important safety feature that assists drivers when reversing. I am submitting this complaint because the recall repair has been delayed for many months while the safety defect is actively occurring.
NHTSA complaint #11723530 — an unverified report by a vehicle owner.
Spring Hill, FL
ELECTRICAL SYSTEM
Hello, I recently submitted a safety complaint regarding my 2017 Ford Flex. The complaint number is XXX. I would like to add additional information that I forgot to include in the original report. The vehicle’s power liftgate has intermittently opened on its own while the vehicle was parked. There have been occasions where I came outside and found the liftgate open overnight in my driveway. This issue appears to be intermittent and part of the same electrical problems affecting the backup camera system described in my complaint. Please add this information to my existing complaint. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11723541 — an unverified report by a vehicle owner.
Spring Hill, FL
VISIBILITY/WIPER
My 2017 Ford Flex has an open safety recall for the rearview camera system (Ford Recall 25S49 / NHTSA Recall 25V695). The recall states the camera may display a blank image or show the message “Camera Unavailable” when the vehicle is placed in reverse. My vehicle is actively experiencing this exact failure. The screen frequently displays “Camera Unavailable,” preventing the rearview camera safety feature from functioning when the vehicle is put in reverse. I received the recall notice in October 2025. Since then I have contacted my Ford dealership several times and have been told that parts are still not available to repair the recall. Ford initially provided an estimated remedy date of January 2026. This date was later moved to June 20, 2026. I was recently informed that the date has now been removed completely and there is no estimated timeline for when the recall repair will be available. The safety recall remains unresolved while the defect continues to occur on the vehicle. The rearview camera is an important safety feature that assists drivers when reversing. I am submitting this complaint because the recall repair has been delayed for many months while the safety defect is actively occurring.
NHTSA complaint #11723530 — an unverified report by a vehicle owner.
Spring Hill, FL
VISIBILITY/WIPER
Hello, I recently submitted a safety complaint regarding my 2017 Ford Flex. The complaint number is XXX. I would like to add additional information that I forgot to include in the original report. The vehicle’s power liftgate has intermittently opened on its own while the vehicle was parked. There have been occasions where I came outside and found the liftgate open overnight in my driveway. This issue appears to be intermittent and part of the same electrical problems affecting the backup camera system described in my complaint. Please add this information to my existing complaint. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11723541 — an unverified report by a vehicle owner.
at 90,000 milesSanta Paula, CA
BACK OVER PREVENTION
The contact owns a 2017 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rear-view camera image was blank or inverted while the vehicle was in reverse(R). The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was unreachable. The failure mileage was approximately 90,000.
NHTSA complaint #11723073 — an unverified report by a vehicle owner.
at 60,000 milesPort St. Lucie, FL
BACK OVER PREVENTION
The contact owns a 2017 Ford Flex. The contact stated that months after a routine service appointment with a local dealer, the rear-view camera failed to operate as designed. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The dealer and the manufacturer were contacted, and the contact was informed that the part for the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 60,000.
NHTSA complaint #11716950 — an unverified report by a vehicle owner.
Muskegon, MI
UNKNOWN OR OTHER
While driving down the highway the black door panel next to the window flew off from the front passenger door and the rear drivers side passenger door. These were not loose or of concern previous to this happening. My concern when this happened is that it would hit another driver's vehicle and damage it, or potentially cause an accident because I was on the highway. Had I been on our pedestrian street, what if this happened and hit someone? I see there is a recall for other Ford Flex doors, but I'm not sure if this is the same issue. There were no warnings that this may happen, we noticed when they hit the rear windows when they detached and my children yelled about something hitting their window.
NHTSA complaint #11703537 — an unverified report by a vehicle owner.
Burleson, TX
SEAT BELTS
The rear seat belts come unbuckled. I was driving and about to get on a highway, and my children told me their seat belts unbuckled, another time it happened while I was driving in town. There's been a few others times too. I have not taken my vehicle to a dealer to check it out. This vehicle has not been inspected by anyone. No lights came on when the seat belt unbuckled. It has been happening on and off for a few years.
NHTSA complaint #11701224 — an unverified report by a vehicle owner.
Tulsa, OK
UNKNOWN OR OTHER
Back up camera has distorted image & blank screen
NHTSA complaint #11696035 — an unverified report by a vehicle owner.
Deltona, FL
ELECTRICAL SYSTEM
Backup camera frequently goes blank. I noticed an active recall for other ford vehicles and wanted to report I’m having the same issue with my 2017 ford flex, so I’m hoping the flexes will be added to the recall.
NHTSA complaint #11691098 — an unverified report by a vehicle owner.
Louisville, KY
UNKNOWN OR OTHER
The backup camera failed in my 2017 Ford Flex. It has gotten worse over time and now doesn’t come on at all or just for a second or two. I get a blue screen of death most of the time. It makes it much unsafer to parallel park and backup into a parking spot. Every time I try to use it I get an error message saying the camera is not working. This message stay on the car screen until I press the ok button. Most times the error message doesn’t come on until I’m driving so I have to take my eyes off the road to acknowledge it. I took it to my local repair shop. They told me Ford dealership had to fix. Please add the Ford Flex to the recall announced yesterday.
NHTSA complaint #11687080 — an unverified report by a vehicle owner.
Lenexa, KS
UNKNOWN OR OTHER
The rear-facing camera in the tailgate of my 2017 Ford Flex is defective and is experiencing the same issue included within the recent NHTSA Campaign # 25V572000. The fact that the 2017 Ford Flex is not included within the recall is highly suspect and should be investigated further. Our safety and the safety of others is put at risk because the driver could accidentally back up into an object or individual, causing damage, injury or loss of life. The issue is reproduceable and has happened a number of times, and has been confirmed by our local dealer, Shawnee Mission Ford. The vehicle has not been inspected by the manufacturer directly (other than through the dealership), police, insurance, or others. There are no warning lamps, messages or other symptoms other than those expressly noted in the aforementioned campaign.
NHTSA complaint #11686659 — an unverified report by a vehicle owner.
Ocala, FL
UNKNOWN OR OTHER
My back up camera not working blanking out dorstort screen
NHTSA complaint #11686312 — an unverified report by a vehicle owner.
Phoenix, AZ
UNKNOWN OR OTHER
Component or System Failed: The rearview/backup camera system has failed. The image consistently displays upside down when the camera activates, and at times the camera does not turn on at all. The system remains installed in the vehicle and is available for inspection upon request. Safety Risk: This malfunction severely impairs rear visibility when reversing, creating a significant safety hazard. The distorted image increases the risk of backing into pedestrians, objects, or other vehicles, especially in crowded areas or where children may be present. Problem Confirmation: The problem has been reproduced multiple times by me. It has not yet been confirmed by a dealer or independent service center. Inspection History: The vehicle has not yet been inspected for this specific issue by the manufacturer, police, insurance representatives, or other parties. Warning Lamps / Messages: No warning lamps or dashboard error messages appear when the failure occurs. The first occurrence was around [insert approximate date/mileage], and the problem has been ongoing since then. Additional Information: I am aware that Ford has an active recall for backup camera failures on certain models. My vehicle exhibits the same symptoms, but my make/model is not currently included in that recall. This is an ongoing problem. Not one specific incident.
NHTSA complaint #11686323 — an unverified report by a vehicle owner.
Phoenix, AZ
VISIBILITY/WIPER
Component or System Failed: The rearview/backup camera system has failed. The image consistently displays upside down when the camera activates, and at times the camera does not turn on at all. The system remains installed in the vehicle and is available for inspection upon request. Safety Risk: This malfunction severely impairs rear visibility when reversing, creating a significant safety hazard. The distorted image increases the risk of backing into pedestrians, objects, or other vehicles, especially in crowded areas or where children may be present. Problem Confirmation: The problem has been reproduced multiple times by me. It has not yet been confirmed by a dealer or independent service center. Inspection History: The vehicle has not yet been inspected for this specific issue by the manufacturer, police, insurance representatives, or other parties. Warning Lamps / Messages: No warning lamps or dashboard error messages appear when the failure occurs. The first occurrence was around [insert approximate date/mileage], and the problem has been ongoing since then. Additional Information: I am aware that Ford has an active recall for backup camera failures on certain models. My vehicle exhibits the same symptoms, but my make/model is not currently included in that recall. This is an ongoing problem. Not one specific incident.
NHTSA complaint #11686323 — an unverified report by a vehicle owner.