Ford Flex body problems

STRUCTURE

See attached document for complaint.

NHTSA complaint #11758579 — an unverified report by a vehicle owner.

STRUCTURE

The contact owns a 2019 Ford Flex. The contact stated that while reversing, the rear-view camera went blank and flashed on and off. The contact stated that while attempting to latch the front driver's seat belt, the seat belt failed to retract as intended. The contact stated that the seat belt was stuck. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notifications of NHTSA Campaign Numbers: 25V829000 (Structure) and 24V951000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the failure was a persistent failure. The contact stated that the rear-view camera failure was an inconvenience and a hazard due to a disability. The contact stated that turning the neck was painful while reversing. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 35,000.

NHTSA complaint #11755447 — an unverified report by a vehicle owner.

STRUCTURE

The contact owns a 2019 Ford Flex. The contact stated that while driving at an undisclosed speed, the B-pillar trim detached. The contact taped the trim to keep it from flopping around. The dealer was contacted, and the vehicle was repaired. The contact associated the failure with NHTSA Campaign Number: 25V829000 (Structure). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair, to be refunded by the dealer once parts became available. The manufacturer was not made aware of the issue. The failure mileage was approximately 81,000.

NHTSA complaint #11753057 — an unverified report by a vehicle owner.

STRUCTURE:BODY

B pillar (keypad) on drivers side flew off on the highway and cracked in half, the lower part was still attached to the wiring harness. The upper part flew onto the roadway. I had to pull over and strap the lower part to the window/door frame and drive the rest of the way with my window down in hot weather for 60+ miles. This is part of a recall, but no remedy is currently available from Ford.

NHTSA complaint #11752867 — an unverified report by a vehicle owner.

STRUCTURE

The contact owns a 2017 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V829000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that the rearview camera displayed a blank image while in reverse(R). In addition, the contact stated that the driver’s side B-pillar trim had become loose and could potentially detach from the vehicle. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 190,000.

NHTSA complaint #11752577 — an unverified report by a vehicle owner.

STRUCTURE

The contact owns a 2016 Ford Flex. The contact received notification of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V829000 (Structure); however, parts for the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back over prevention camera failed to display an image of the rear of the vehicle. A black screen was displayed on the screen while in reverse. The dealer was contacted and confirmed that the parts were not yet available. The contact paid out of pocket for the dealer to replace the camera. The manufacturer was not made aware of the failure. The approximate failure mileage was 68,000.

NHTSA complaint #11751565 — an unverified report by a vehicle owner.

STRUCTURE

The contact owns a 2019 Ford Flex. The contact stated that while reversing at an undisclosed speed, the rearview camera was distorted and became inoperable. The failure had occurred on several occasions. No warning light was illuminated. The vehicle was not diagnosed; however, a dealer was contacted and stated that the part was not available to repair the vehicle. The vehicle was not repaired. The contact received notification of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V829000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 85,000.

NHTSA complaint #11751061 — an unverified report by a vehicle owner.

STRUCTURE

The contact owns a 2016 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V829000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while shifted into reverse(R), the rear-view camera failed to display a clear image on the center display. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 43,000.

NHTSA complaint #11750080 — an unverified report by a vehicle owner.

STRUCTURE

The contact owns a 2019 Ford Flex. The contact stated that while driving at various speeds on several occasions, the driver-side exterior B-Pillar trim partially detached, hit the driver-side window, and eventually fractured in half. The vehicle was taken to a dealer, where it was determined that the driver-side B-Pillar trim needed to be replaced; however, the vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 25V829000 (Structure); however, the part to do the recall repair was not yet available. The manufacturer was notified of the failure. The failure mileage was approximately 70,000.

NHTSA complaint #11748786 — an unverified report by a vehicle owner.

STRUCTURE

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 24V951000 (Back Over Prevention) and 25V732000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that occasionally, while shifted into reverse(R), the rear-view camera failed to display a clear image on the screen. In addition, the contact stated that the screen was occasionally blue or displayed the message "Camera not Available". The vehicle was taken to a local dealer, where it was diagnosed; however, the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 3,000.

NHTSA complaint #11747140 — an unverified report by a vehicle owner.

STRUCTURE

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V732000 (Structure); however, the parts for the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back over prevention camera displayed a black screen. The dealer was contacted and confirmed that parts for the recall repairs were not yet available. The dealer confirmed that the manufacturer was currently only providing parts for the Mustang vehicles. The manufacturer was not made aware of the issue. The failure mileage was 111,600.

NHTSA complaint #11747186 — an unverified report by a vehicle owner.

STRUCTURE

The contact owns a 2019 Ford Flex. The contact stated while driving at an undisclosed speed, the driver's side B Pillar Trim Appliques detached and fell off. The dealer ws made aware of the failre, the contact was informed that the parts were unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 62,000.

NHTSA complaint #11741807 — an unverified report by a vehicle owner.

STRUCTURE

See attached document for complaint.

NHTSA complaint #11740601 — an unverified report by a vehicle owner.

STRUCTURE

The contact owns a 2017 Ford Flex. The contact stated while driving at an undisclosed speed, the driver's side B-Pillar Applique Trim detached and flew off. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure, and the contact was informed that the parts were unavailable. The contact received a recall notification, NHTSA Campaign Number: 25V732000 (Structure) however the parts were unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

NHTSA complaint #11739237 — an unverified report by a vehicle owner.

STRUCTURE

The contact owns a 2018 Ford Flex. The contact received a notification of NHTSA Campaign: 25V732000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front driver-side B-pillar trim with the Security Key pad had detached and almost struck nearby vehicles. The contact stated that she managed to pull over on the shoulder of the road; however, the vehicle independently locked, leaving the occupants on the shoulder of the road temporarily. In addition, the contact stated that while driving at an undisclosed speed on another occasion, the front Passenger-side B-Pillar trims had detached. The vehicle was taken to a local independent mechanic, where it was repaired out of pocket; however, the front Driver-side B-Pillar trim had detached, and upon further inspection, water would intrude through the missing, failed parts. The local dealer was contacted. It was unknown whether the vehicle was diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.

NHTSA complaint #11738522 — an unverified report by a vehicle owner.

STRUCTURE

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the passenger side windshield started to detach. The contact also stated that the trim located on the driver’s door had also detached. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part required for the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was not available.

NHTSA complaint #11737667 — an unverified report by a vehicle owner.

STRUCTURE

The contact owns a 2018 Ford Flex. The contact stated that while attempting to reverse the vehicle, the rearview camera became inoperable and the camera image appeared blurry. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention) and 25V732000 (Structure); however, the parts required to complete the recall repairs were not yet available. The dealer was contacted and confirmed that the remedy parts were currently unavailable for the vehicle, although the contact was informed that remedy parts were available for the Mustang models. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time to provide a remedy for the recall repairs. The approximate failure mileage was 145,000.

NHTSA complaint #11736309 — an unverified report by a vehicle owner.

STRUCTURE

The contact owns a 2018 Ford Flex. The contact stated while reversing, the rear view camera displayed a solid green screen. The contact stated that because of the failure, the contact almost crashed into another vehicle. The contact stated that the failure occurred intermittently. In addition, the B- Pillar on the driver's side rear door was detached. The vehicle was taken to the dealer, however the vehicle was not inspected. The contact was informed that the parts were unavailable. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received recall notifications: NHTSA Campaign Number: 25V695000 (Back Over Prevention) and NHTSA Campaign Number: 25V732000 (Structurer) however the parts were unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.

NHTSA complaint #11736378 — an unverified report by a vehicle owner.

STRUCTURE:BODY

1) rear camera recall since November 2024, still no action. No rear vision on camera. 2) trim panel on driver door has flown off on highway twice, have area covered with black tape for a year now. I have heard nothing from Ford or dealer. Can't even get through to the dealer's service dept.

NHTSA complaint #11734562 — an unverified report by a vehicle owner.

STRUCTURE

The contact owns a 2018 Ford Flex. The contact stated that the driver's side exterior B-Pillar trim had previously detached and was replaced by the dealer. The contact later received notification of NHTSA Campaign Number: 25V732000 (Structure). The dealer was contacted for reimbursement and informed that reimbursement would be provided when the recall remedy became available. Additionally, the contact stated that while driving 25 MPH, the passenger’s side windshield exterior A-Pillar trim detached and flew off the vehicle. The contact was able to retrieve the trim from the road with the assistance of bystanders. The vehicle was taken to the dealer, where it was inspected, and the contact was informed that there would be a charge for the repair. The vehicle was not repaired. The contact was referred to the manufacturer for assistance. The manufacturer was not notified of the failure. The failure mileage was approximately 40,500.

NHTSA complaint #11733641 — an unverified report by a vehicle owner.