247 of the 2,535 complaints filed about the Ford Flex are about the other systems — 100% of everything owners reported. The worst model year for it is 2013.
247
Complaints
100%
Share of all complaints
8
Crashes
1
Fires
UNKNOWN OR OTHER
There's been a recall for the rear backup camera since October of last year. Although there hasn't been any particular incidents, there's been some close calls because the fix is still not available. Any help would be appreciated
NHTSA complaint #11762278 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Getting on Interstate 35 at Bevington, Iowa and heard a noise at drivers side window and a piece of trim broke in 2 pieces, scared me and I pulled over on the Interstate to look and there was a piece hanging from some wires on drivers door
NHTSA complaint #11762023 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
My backup camera is not working all the time, sometimes it comes on but more than not it doesn’t work, I contacted a Dealer and they said there is no solution for this issue.
NHTSA complaint #11762025 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Rear passenger door fails to latch properly. The door falls open on left turn.Warnings are unclear or non-existant
NHTSA complaint #11761319 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
UNKNOWN The rear camera (when available) is UPSIDE DOWN! At night, the image also has wide lines running through it. Sometime, the camera just shows a message that it is unavailable. So FRUSTRATING!
NHTSA complaint #11759521 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
There is a current recall on the backup camera that has been pending since 2025. Parts are still not available as of today even though Ford stated parts and instructions were going to be available before end of 2nd quarter, June 30, 2026. Camera has not worked since mid 2025, Ford has been aware since end of 2025.
NHTSA complaint #11754494 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
My 2019 Ford Flex is experiencing a complete factory rearview backup camera failure. When I place the vehicle into reverse, the center display screen regularly goes completely blank/black or blue or severe image distortion or black with warning "camera is unavailable". This is now happening almost every time I drive the vehicle and started about eight months ago but is now getting more frequent. This failure eliminates my rearward line of sight, creating an immediate back-over crash risk and a severe pedestrian safety hazard. This vehicle is part of the model pool affected by the Ford Safety Recall 24S75 (NHTSA Campaign 24V951000) and the expanded 25SB8 camera recall. I am filing this to document the active failure of this safety component on my specific VIN [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11754437 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Rear Camera no working. This Ford recall has been out for 3 years now and we still cannot get a remedy for our vehicle!
NHTSA complaint #11747139 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
My Ford Flex has an open recall to fix the rear-view camera from December 2024. The status shows "Recall Incomplete, remedy not yet available". This is now going on 18 months and it is unacceptable that they cannot fix it. It is a safety issue because my rear-view camera does not work and I am filing a complaint based on this not being resolved in a timely manner.
NHTSA complaint #11745200 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
REAR-VIEW CAMERA DOES NOT DISPLAY A VIDEO IMAGE, IF SO, IT IS INTERMITTENT OR HAS LOSS OF IMAGE, AND OR DISTORTED IMAGE.
NHTSA complaint #11745142 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
MY VEHICLES REAR-VIEW CAMERA DISPLAYS AN INVERTED VIDEO IMAGE, INTERMITTENT OR PERSISTENT LOSS OF IMAGE, AND DISTORTED IMAGE. MY SON HAS AUTISM AND WILL RUN BEHIND OUR VEHICLE WITHOUT WARNING. HE WAS ALMOST HIT DUE TO MY CAR'S FAULTY CAMERA. I BROUGHT MY CAR TO THE DEALERSHIP WHEN IT WAS STILL UNDER WARRANTY AND BEFORE THERE WAS EVEN A RECALL AND WAS TOLD THEY DIDN'T HAVE THE PARTS TO REPAIR IT. THIS WAS 5 YEARS AGO AND THEY STILL TELL ME THE SAME THING WHEN I CALL. THIS IS UNACCEPTABLE.
NHTSA complaint #11744214 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
So. The b Pilar thing is about to fly off, it’s making a whistling noise. The back up camera doesn’t work and makes my whole panel stop working leading to not letting me control climate so it’s stuck blowing heat. I have young children so I haven’t been able to drive the car much for about two-3 months now. Ford told me they can’t do anything til they have the parts but I’m stuck with no vehicle and still paying. It’s too dangerous to drive it tho.
NHTSA complaint #11742671 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
No incidents yet. My review camera doesn’t work at all.
NHTSA complaint #11741907 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Recall has not been remedied, and it has been over six months.I was told it would be remedied by june or ford would be held accountable for compensating for repairs on the.Recall. #25SA9/25v695 The recall addresses the camera for backing up witch is still not functioning in a safety risk.
NHTSA complaint #11741171 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Along with problems from the current recalls (that still don't have remedies), our 2019 Ford Flex also has a faulty gas gauge. Not sure what component it would be considered, but even when we fill the tank up with gas, it doesn't register properly how much gas we have in the tank. It shouldn't be a guessing game as to how much gas is in the vehicle. I used to love Fords, but the combination of safety issues is concerning.
NHTSA complaint #11734597 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
No accident has occurred. Though potential for accident for battery faulty/ electrical failure. The panel (B?) On the driver door with the keypad gets water when it rains and is constantly on. This is affecting the battery causing high density corrosion the connection points. The keypad is constantly on and no longer functions. Potentially affecting locking mechanism
NHTSA complaint #11731517 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Recently, while driving on the freeway The drivers B pillar, came off and was only held on by the wires for the keyless entry. While driving on the freeway, I had to hold the B pillar until I could get off the freeway. When I called Ford, they told me to bring it in to get it looked at to proceed with the repair, but was then informed there is no parts at this time and had no time line when they would receive them. which is completely unacceptable since my B pillar is no longer attached. Also, my backup camera does not work. Sometimes it will work, but everything’s upside down and other times it just cuts out with lines across the screen.
NHTSA complaint #11730135 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I have a 2019 Ford Flex. In 2023 the backup camera stopped working. The screen is blue. This creates a problem when backing up, especially in store parking lots or pulling out of my garage. Unable to view what is behind the vehicle and risk of damage or injury to what is behind me. Dealer inspected and said camera needed to be replaced. We had it replaced in Nov. 2023. Recall received in January 2025. They have yet resolved the recall, and we are still waiting on a $630.00 refund.
NHTSA complaint #11725349 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
BACK UP CAMERA IS DISABLED WHEN BACKING UP. IT IS NOT CONSISTENT WITH BACKING UP MAKING IT A SAFETY CONCERN. THE BEEPING SEEMS TO WORK BUT THE CAMERA WILL BE BLACK.
NHTSA complaint #11723479 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
My 2017 Ford Flex has an open safety recall for the rearview camera system (Ford Recall 25S49 / NHTSA Recall 25V695). The recall states the camera may display a blank image or show the message “Camera Unavailable” when the vehicle is placed in reverse. My vehicle is actively experiencing this exact failure. The screen frequently displays “Camera Unavailable,” preventing the rearview camera safety feature from functioning when the vehicle is put in reverse. I received the recall notice in October 2025. Since then I have contacted my Ford dealership several times and have been told that parts are still not available to repair the recall. Ford initially provided an estimated remedy date of January 2026. This date was later moved to June 20, 2026. I was recently informed that the date has now been removed completely and there is no estimated timeline for when the recall repair will be available. The safety recall remains unresolved while the defect continues to occur on the vehicle. The rearview camera is an important safety feature that assists drivers when reversing. I am submitting this complaint because the recall repair has been delayed for many months while the safety defect is actively occurring.
NHTSA complaint #11723530 — an unverified report by a vehicle owner.