242 of the
2,511 complaints filed about the Ford Flex
are about the other systems —
10% of everything owners reported.
The worst model year for it is 2013.
There is a current recall on the backup camera that has been pending since 2025. Parts are still not available as of today even though Ford stated parts and instructions were going to be available before end of 2nd quarter, June 30, 2026. Camera has not worked since mid 2025, Ford has been aware since end of 2025.
NHTSA complaint #11754494 — an unverified report by a vehicle owner.
My 2019 Ford Flex is experiencing a complete factory rearview backup camera failure. When I place the vehicle into reverse, the center display screen regularly goes completely blank/black or blue or severe image distortion or black with warning "camera is unavailable". This is now happening almost every time I drive the vehicle and started about eight months ago but is now getting more frequent. This failure eliminates my rearward line of sight, creating an immediate back-over crash risk and a severe pedestrian safety hazard. This vehicle is part of the model pool affected by the Ford Safety Recall 24S75 (NHTSA Campaign 24V951000) and the expanded 25SB8 camera recall. I am filing this to document the active failure of this safety component on my specific VIN [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11754437 — an unverified report by a vehicle owner.
My Ford Flex has an open recall to fix the rear-view camera from December 2024. The status shows "Recall Incomplete, remedy not yet available". This is now going on 18 months and it is unacceptable that they cannot fix it. It is a safety issue because my rear-view camera does not work and I am filing a complaint based on this not being resolved in a timely manner.
NHTSA complaint #11745200 — an unverified report by a vehicle owner.
MY VEHICLES REAR-VIEW CAMERA DISPLAYS AN INVERTED VIDEO IMAGE, INTERMITTENT OR PERSISTENT LOSS OF IMAGE, AND DISTORTED IMAGE. MY SON HAS AUTISM AND WILL RUN BEHIND OUR VEHICLE WITHOUT WARNING. HE WAS ALMOST HIT DUE TO MY CAR'S FAULTY CAMERA. I BROUGHT MY CAR TO THE DEALERSHIP WHEN IT WAS STILL UNDER WARRANTY AND BEFORE THERE WAS EVEN A RECALL AND WAS TOLD THEY DIDN'T HAVE THE PARTS TO REPAIR IT. THIS WAS 5 YEARS AGO AND THEY STILL TELL ME THE SAME THING WHEN I CALL. THIS IS UNACCEPTABLE.
NHTSA complaint #11744214 — an unverified report by a vehicle owner.
So. The b Pilar thing is about to fly off, it’s making a whistling noise. The back up camera doesn’t work and makes my whole panel stop working leading to not letting me control climate so it’s stuck blowing heat. I have young children so I haven’t been able to drive the car much for about two-3 months now. Ford told me they can’t do anything til they have the parts but I’m stuck with no vehicle and still paying. It’s too dangerous to drive it tho.
NHTSA complaint #11742671 — an unverified report by a vehicle owner.
Recall has not been remedied, and it has been over six months.I was told it would be remedied by june or ford would be held accountable for compensating for repairs on the.Recall. #25SA9/25v695 The recall addresses the camera for backing up witch is still not functioning in a safety risk.
NHTSA complaint #11741171 — an unverified report by a vehicle owner.
Along with problems from the current recalls (that still don't have remedies), our 2019 Ford Flex also has a faulty gas gauge. Not sure what component it would be considered, but even when we fill the tank up with gas, it doesn't register properly how much gas we have in the tank. It shouldn't be a guessing game as to how much gas is in the vehicle. I used to love Fords, but the combination of safety issues is concerning.
NHTSA complaint #11734597 — an unverified report by a vehicle owner.
No accident has occurred. Though potential for accident for battery faulty/ electrical failure. The panel (B?) On the driver door with the keypad gets water when it rains and is constantly on. This is affecting the battery causing high density corrosion the connection points. The keypad is constantly on and no longer functions. Potentially affecting locking mechanism
NHTSA complaint #11731517 — an unverified report by a vehicle owner.
Recently, while driving on the freeway The drivers B pillar, came off and was only held on by the wires for the keyless entry. While driving on the freeway, I had to hold the B pillar until I could get off the freeway. When I called Ford, they told me to bring it in to get it looked at to proceed with the repair, but was then informed there is no parts at this time and had no time line when they would receive them. which is completely unacceptable since my B pillar is no longer attached. Also, my backup camera does not work. Sometimes it will work, but everything’s upside down and other times it just cuts out with lines across the screen.
NHTSA complaint #11730135 — an unverified report by a vehicle owner.
I have a 2019 Ford Flex. In 2023 the backup camera stopped working. The screen is blue. This creates a problem when backing up, especially in store parking lots or pulling out of my garage. Unable to view what is behind the vehicle and risk of damage or injury to what is behind me. Dealer inspected and said camera needed to be replaced. We had it replaced in Nov. 2023. Recall received in January 2025. They have yet resolved the recall, and we are still waiting on a $630.00 refund.
NHTSA complaint #11725349 — an unverified report by a vehicle owner.
BACK UP CAMERA IS DISABLED WHEN BACKING UP. IT IS NOT CONSISTENT WITH BACKING UP MAKING IT A SAFETY CONCERN. THE BEEPING SEEMS TO WORK BUT THE CAMERA WILL BE BLACK.
NHTSA complaint #11723479 — an unverified report by a vehicle owner.
My 2017 Ford Flex has an open safety recall for the rearview camera system (Ford Recall 25S49 / NHTSA Recall 25V695). The recall states the camera may display a blank image or show the message “Camera Unavailable” when the vehicle is placed in reverse. My vehicle is actively experiencing this exact failure. The screen frequently displays “Camera Unavailable,” preventing the rearview camera safety feature from functioning when the vehicle is put in reverse. I received the recall notice in October 2025. Since then I have contacted my Ford dealership several times and have been told that parts are still not available to repair the recall. Ford initially provided an estimated remedy date of January 2026. This date was later moved to June 20, 2026. I was recently informed that the date has now been removed completely and there is no estimated timeline for when the recall repair will be available. The safety recall remains unresolved while the defect continues to occur on the vehicle. The rearview camera is an important safety feature that assists drivers when reversing. I am submitting this complaint because the recall repair has been delayed for many months while the safety defect is actively occurring.
NHTSA complaint #11723530 — an unverified report by a vehicle owner.
Hello, I recently submitted a safety complaint regarding my 2017 Ford Flex. The complaint number is XXX. I would like to add additional information that I forgot to include in the original report. The vehicle’s power liftgate has intermittently opened on its own while the vehicle was parked. There have been occasions where I came outside and found the liftgate open overnight in my driveway. This issue appears to be intermittent and part of the same electrical problems affecting the backup camera system described in my complaint. Please add this information to my existing complaint. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11723541 — an unverified report by a vehicle owner.
My 2015 Ford Flex is affected by recall 25V695 for the rear view camera inspection. I contacted my local Ford dealership to have the recall addressed and was told that no remedy parts are available at any dealership. They could not provide a timeline for when parts would be in stock. This vehicle is part of my commercial fleet and cannot be operated or rented until the recall is resolved. I am losing over $1,200 per month in revenue because Ford issued a recall with no fix available. Owners should not be forced to absorb open-ended financial losses because the manufacturer cannot supply the parts needed to complete its own recall.
NHTSA complaint #11723354 — an unverified report by a vehicle owner.
My vehicle is affected by recall 25V695. Ford dealership confirmed no remedy parts are available and cannot provide a timeline. This vehicle is part of my commercial fleet and I am unable to operate it, resulting in significant financial loss. The manufacturer issued a recall with no available fix, leaving owners stranded indefinitely.
NHTSA complaint #11723348 — an unverified report by a vehicle owner.
On or about January 22, 2026 when I put my 2019 Ford Flex in reverse the rear view camera displayed a torn and/or flickering picture for the first time ever that I had seen. The image will occasionally stop with an inverted camera image. Since then the camera display on the dash board will at times also display a message saying something like "rear view camera not available" with no camera image at all. Occasionally the camera image will be normal intermittently. Moving the transmission select lever to park or other locations besides reverse and back to reverse does not seem to correct the camera image problem. This problem was first noticed in my 2019 Ford Flex on or about January 22, 2026. About 13 months ago I received a recall notice in the USPS mail advising that I would be contacted about the recall for this problem. So far, no contact has been received by me. Now that the camera problem has started in my vehicle trying to back up and avoid obstacles or people has become a large concern due to the blind spot behind the vehicle without the camera working.
NHTSA complaint #11713092 — an unverified report by a vehicle owner.
BACKUP CAMERA FAILED Safety was put at risk because there was no functional camera while the vehicle was in reverse. Dealer confirmed backup camera failure. Dealer inspected the backup camera and determined it needed to be replaced. There were no warnings, messages, or other symptoms of the problem prior to the failure. Mileage 163,483 Replaced 12/31/2024
NHTSA complaint #11708029 — an unverified report by a vehicle owner.