2015 Ford Focus acceleration problems

VEHICLE SPEED CONTROL

The car would not shift into a gear, would not shift gear to propel itself in traffic causing a safety issue. A warning light would come on saying the transmission was getting overheated. Ford of Glenwood Springs Colorado refused to look at the car because of its age despite the recall on the clutch for the year, make and model of the car. A NAPA shop determined the clutches were out. NAPA quoted $4,253 to fix the problem. I called Ken Garff Ford in Fort Collins Colorado at 4809 S. College Avenue to get this fixed under the recall. They said my VIN number wasn't covered, and the cost would be $6,000. I called Ford 1-866-436-7332 spoke to Ron employee #2192738 and was told he would document the call but could not do anything. Ford is aware of the safety issue we simply want them to standby their product and fix the problem or reimbursing us for the repairs to avoid a further hardship to get to work. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11688519 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

The contact owns a 2015 Ford Focus. The contact stated that while attempting to accelerate from a red light, the vehicle failed to move or respond as needed. The vehicle hesitated and the vehicle then worked as designed. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the clutch needed to be replaced. The vehicle was repaired, but the failure recurred. The accelerator pedal was depressed but failed to accelerate. The RPM increased to high. The message that the engine was running hot was displayed. The vehicle was taken to the local dealer, where it was diagnosed that a clutch replacement was needed. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 41,180.

NHTSA complaint #11641904 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

Transmission control module, transmission clutch

NHTSA complaint #11628309 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL:ACCELERATOR PEDAL

The contact owns a 2015 Ford Focus. The contact stated that while driving from a complete stop, the accelerator pedal was depressed; however, the vehicle hesitated while responding. The contact stated that the accelerator pedal was depressed to the floorboard, but the vehicle was sluggish. The contact stated that the failure recurred while driving at various speeds. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the canister purge valve had malfunctioned and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 78,000.

NHTSA complaint #11554324 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

I just bought this car 2 months ago after saving for a whole year. I’ve been having problems week into the purchase due to the transmission. My car has been overheating with the transmission (almost every 4 miles), going on limp mode (when pressing the gas), jerking (while driving), not reversing and not starting right away. Im trying my hardest to get on my feet after a being in a domestic abuse relationship that affected my and my daughters life. I just want to get my baby back and fourth from school. So I BEG you to approve the transmission recall for Ford Focus. PLEASE!!!

NHTSA complaint #11549037 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

Car will go into reverse but won’t move. Car will not go over 2500 RPM and won’t go over 11 MPH

NHTSA complaint #11544967 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

Regrettably, the 2015 Ford Focus hatchback I purchased has been plagued by a series of critical issues. These include recurring starting problems, erratic gear behavior, such as hesitating to move in Drive and unexpectedly moving forward in Reverse, sudden and dangerous deceleration while on highways, and an incessantly illuminated tire pressure warning light. These issues have left me profoundly concerned about the overall safety and reliability of this car. Over the past four months of ownership, the last two have been marred by stress and anxiety. A harrowing incident almost transpired when the car inexplicably slowed down to a mere 15 miles per hour on a highway, placing me at great risk, with a truck narrowly avoiding a collision. What's particularly distressing is that these problems aren't unique to my vehicle alone. Numerous other owners of 2013, 2014, and 2015 Ford Focus models are grappling with similar issues, suggesting the existence of potential systemic flaws within these vehicles.

NHTSA complaint #11544405 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

2015 Ford Focus, 67,000 miles would jerk , shudder & shut off completely , it would not accelerate or reverse half of the time. Stops in the middle of no wear.. the engine light would come on for a few days then go off and come up again.. the music stopped working& the RPM’s would go pass the 6,7 or 8 at only 10-15 miles & jerk while goin forward .. a safety problem would pop up “ transmission overheating stop safety “ my air would blow hot some days and it would smell like something burning.. confirmed by dealership it’s the clutch .. no warnings for these problems besides jerking / not accelerating at a reasonable speed and safety problem stating to “ stop safely transmission overheating “ &a burning smell & 2 safety recalls for the clutch & TCM with extended warranty. Warranty would not cover for the clutch problem they stated.

NHTSA complaint #11534454 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

Vehicle will loose power and ac as if the gears are slipping causing a sudden reduced speed. The transmission warnings will also light up stating transmission overheating.

NHTSA complaint #11486076 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL:ACCELERATOR PEDAL

The contact owns a 2015 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle experienced unintended acceleration with the air bag warning light illuminated. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,778.

NHTSA complaint #11474939 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

The contact owns a 2015 Ford Focus. The contact stated that while driving approximately 65 MPH, the vehicle failed to accelerate while depressing the accelerator pedal. The vehicle started to decelerate without warning. After stopping and restarting the vehicle, the vehicle regained normal functionality. The contact stated that the failure recurred while attempting to accelerate from a stop light. The vehicle was towed to the local dealer who diagnosed that the transmission shift lever failed causing the clutch to fail. The contact was informed that the shift lever and clutch needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 101,000.

NHTSA complaint #11464331 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

There have been several instances, while driving highway speed limits and when braking, the car accelerates for a few seconds before the vehicle brakes and slows down. This can be very dangerous especially if traffic stops unexpectedly. I have a couple close calls. There weren't any warning lamps given and I have not taken it in to dealership to examine. I have not inquired with dealership mechanic if this was an occurrence they have encountered.

NHTSA complaint #11417399 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

THE TRANSMISSION IS NOT SHIFTING GEARS PROPERLY. WE TOOK IT TO THE MECHANIC AND HE SAID THAT IT IS A COMPUTER PROBLEM. THE ONLY THING THAT CAN SOLVE THE PROBLEM IS A MASTER RESET. THE MECHANIC SAID THAT THAT IT IS NOT SOMETHING THAT CAN BE FIXED AND THE VEHICLE SHOULD BE RECALLED.

NHTSA complaint #11403817 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

HELLO, MY NAME IS [XXX]. I AM EMAILING YOU BECAUSE I HAVE A BIG PROBLEM/CONCERN. MY CAR HAD A RECALL ON SOMETHING IN THE TRANSMISSION. SO IN APRIL OF 2019 I TOOK MY CAR TO THE SHOP AT CARMEN FORD IN NEWCASTLE, DE WHERE I PURCHASED MY CAR FROM. WHEN I TOOK IT THERE THE CHECK ENGINE LIGHT FOR THE RECALL HAD CAME ON AND IT WAS JERKING. THEY CLAIM THEY FIXED IT. WELL IN THE BEGINNING OF DECEMBER 2019 MY CHECK ENGINE LIGHT CAME ON WITH THE SAME CODE AND WAS JERKING AGAIN. I TOOK IT BACK TO CARMEN FORD. THEY HAD MY CAR THREE WEEKS AND THEY SAID ALL THEY HAD TO DO WAS RESET TWO THINGS THAT WEREN'T MATCHING UP. THE SAME DAY I PICKED IT UP I HAD TO TAKE IT BACK BECAUSE IT WAS STILL JERKING. THEY HAD MY CAR TWO IN A HALF MORE WEEKS THAN CALLED ME AND SAID THAT 4 TECHS DROVE MY CAR AND THEY HAD NO PROBLEM AND IT WASN'T JERKING. SO I WENT UP THERE AGAIN ON JANUARY 13,2020 AND DID A RIDE TEST WITH BILL WHO AT THIS TIME HAD NOTICED THE JERKING MY CAR WAS DOING THAT I WAS TALKING ABOUT. WE TURNED AROUND AND WENT BACK TO CARMEN FORD WHERE HE SAID HE WILL LET THE TECHS NO IT'S JERKING NOW. TWO DAYS LATER HE CALLED ME AND SAID THE TECH DID A SHUTTER TEST AND IT'S NORMAL. HE SAID THAT SOMETIMES FORD CARS DO THE JERKING AND THAT IT IS NORMAL. I EXPLAINED TO THEM IT HAS ONLY DONE IT THESE TWO TIMES THAT MY CHECK ENGINE LIGHT CAME ON WITH THIS RECALL THING. HE SAID THERE IS NOTHING ELSE TO DO AND MY CAR WAS READY FOR PICK UP. I PICKED UP MY CAR ON FRIDAY, JANUARY 15,2020. WHEN I PICKED IT UP IT WAS MAKING A LOUDER NOISE THAN HAD BEEN, STILL JERKING VERY BAD AND NOW WILL NOT REVERSE. I CALLED THE SERVICE SHOP AT CARMEN FORD SATURDAY MORNING JANUARY 16,2020@ 10:30AM AND THEY BASICALLY BLEW ME OFF. THIS IS MY ONLY VEHICLE AND I HAVE TWO YOUNG CHILDREN THAN I HAVE TO DRIVE WITH IN THAT CAR AND I DON'T FEEL IT IS SAFE AND THEY ARE REFUSING TO FIX ANYTHING BUT KEEP TELLING ME IT'S FINE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA complaint #11389325 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

CONTINUOUS REPAIRS FOR THE TRANSMISSION AND STILL HAVING ISSUES. THERE IS NO CONFIRMATION A FIX HAS BEEN MANUFACTURED, THUS LEAVING ONE TO BELIEVE DEFECTIVE PARTS ARE BEING REPLACED BY MORE DEFECTIVE PARTS. CLUTCH SLIPS, WILL SPORADICALLY JERK UPON ACCELERATING FROM DEAD STOP OR QUICKLY NEEDING TO BRAKE. FAILURE TO INCREASE SPEED UPON ACCELERATING. SHUDDERS WITH (NON-SUDDEN) BRAKING. DATE NOTED ON BOTTOM IS APPROXIMATE GUESS ON WHEN ISSUE WAS FIRST REPORTED AND TOLD "THIS IS NORMAL" BY FORD (PRIOR TO CLASS ACTION LAWSUIT THAT HAS TAKEN PLACE).

NHTSA complaint #11365776 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

MY CAR HAS HAD PROBLEMS SHIFTING FROM THE DAY I BOUGHT THE CAR IN DEC 2016 I TOOK IT IN AND THEY DID NOTHING TOLD ME SOMETIMES IT WILL SHIFT LIKE THAT (BOUGHT CAR IN TEXAS) FOR ALMOST 4YRS IT WOULD NOT SHIFT PROPERLY AND FINALLY A RECALL WAS MADE ON THE CLUTCH I TOOK IT IN AND THEY PUT THE PART IN AND IT CONTINUES TO STUTTER WHEN TRYING TO ACCELERATE FROM A STOP, CHANGING LANES, OR TRYING TO PASS A VEHICLE IN THE BEGINNING OF PROCESS AND ENGINE LIGHT COMES ON. THERE WAS A RECALL ON THE CLUTCH THE PART FOR THE CLUTCH WAS PUT IN AND IT GOT WORSE! NOW THE ENGINE LIGHT COMES ON. TOOK BACK TO MERTZ FORD DEALERSHIP AND THEY SAID IT'S FINE NO FURTHER ACTION TAKEN

NHTSA complaint #11354496 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

I GOT THE CLUTCH FIXED UNDER WARRANTY A FEW WEEKS AGO NOW THE CAR HAS THE SAME PROBLEM WHICH KEEPS HAPPENING IT HAPPENED BEFORE I KEEP TAKING IT IN TOO GET FIXED AND THE PROBLEM KEEPS GETTING WORSE I DON'T KNOW WHAT IT IS NOW. IT'S A BIG PROBLEM TOO HAVE FOR A NEW CAR ONLY FIVE YEARS OLD. IT STALLED OUT ON ME THE ENGINE LOSES POWER IT TURNED OFF ON ME I'M THE MIDDLE OF THE INTERSECTION WHICH IS DANGEROUS. IT DOESN'T SHIFT PROPERLY WHAT SO EVER AND I SUPPOSEDLY GOT THE PROBLEM FIXED. IT'S BECOMING A REAL BOTHER TOO DRIVE. I MAINTAIN THE CAR PERFECT TOO HAVE ALL THESE PROBLEMS. I BARELY MADE IT HOME IN A FEW OCCASIONS WITH THE STALLING AND THE UGLY SHIFTING. THIS CAR IS UNSAFE AND A REAL HASSLE TOO DRIVE, WHICH I KEEP REPAIRING ONLY TOO GET WORSE. I SUSPECT THE TRANSMISSION BUT THE CLUTCH HAS BEEN WORKED ONLY TOO GET WORSE

NHTSA complaint #11353815 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

I HAD MY FORD FOCUS TRANSMISSION REPAIRED AT LEAST THREE TIMES SO FAR. AS OF TODAY, THE CAR IS STILL STALLING AND JERKING. I SCHEDULED A SERVICE MAINTENANCE TODAY. BUT, I WAS TURNED DOWN BY TODD ( SERVICE REP) AND BOB (SERVICE MANAGER) BECAUSE THE LEVEL OF EFFECTIVENESS WAS NOT AMOUNTED TO 250. THEREFORE, THEY RECOMMEND THAT I SHOULD CONTINUE DRIVING THE CAR AS IS AND RISK MY LIFE AND MY FAMILY. THIS IS NOT ACCEPTABLE. MY LIFE AND MY FAMILY LIFE IS WORTH MORE THAN $3000.

NHTSA complaint #11331685 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

SINCE I PURCHASED THE VEHICLE IT HAS ALWAYS BEEN THE SAME, EVEN AFTER THE LOCAL FORD DEALER REBUILT? THE TRANSMISSION. I HAVE NOTICED THIS ONLY FROM ANY STOP, WHICH CAN BE AT A STOPLIGHT, STOP SIGN OR PARKING AREA. I CAN AND WILL GIVE TODAY'S MILEAGE BUT THAT IS INSUFFICIENT SINCE THIS HAS BEEN A PERPETUAL PROBLEM. AFTER THE LOCAL DEALER REBUILT? THE TRANSMISSION IT IS LESS BUT THE CAR HAS JUMPED THE CURB AT A FAST FOOD WHEN I WANTED TO SLIGHTLY MOVE THE CAR FORWARD, ALMOST HIT THE BUILDING.

NHTSA complaint #11318299 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

VEHICLE IS SHUDDERING ON ACCELERATION IS DOING IT MORE OFTEN AND WORSE

NHTSA complaint #11289843 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

I HAVE GOTTEN MY CAR TO THE DEALER FOR THE VARIOUS RECALLS AND MY CAR STILL IS UNSAFE FIVE SEPARATE INSTANCES MY CAR HAS SLOWED TO NEAR STOPPING AND THREE OF THOSE INSTANCES WHERE ON A MAJOR HIGHWAY WITH CHILDREN IN THE CAR OF THOSE THREE TIMES I'VE BEEN LUCKY THAT I HAVE STAYED AND CONTINUED TO DRIVE ON THE RIGHT NEAR THE EMERGENCY LANE. THIS CAR IS UNSAFE TO DRIVE I HAVE THE SAME INSTANCE AND EVERY RECALL IS SUPPOSED TO BE A SOLUTION TO THE PROBLEM. I'VE TAKEN IT TO THE DEALER TO CHECK ON IT AND EVERYTHING APPEARS TO BE WORKING PROPERLY UNTIL IT'S TIME TO DRIVE AND IT CONTINUES TO STALL AND STOP. I'VE MADE A COMPLAINT BEFORE REGARDING THIS VEHICLE. THIS VEHICLE IS UNSAFE TO DRIVE AND THERE IS STILL NO SOLUTION TO THE ISSUE THAT CAN END UP COSTING LIVES. THIS CAR NEEDS TO BE RECALLED DUE TO ITS UNSAFE CONDITION YET THE COMPANY REFUSES TO TAKE ACCOUNTABILITY FOR THIS SERIOUS SAFETY ISSUE.

NHTSA complaint #11282955 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

CAR WILL HESITATE TO ACCELERATE LEAVING YOU TO PRESS THE GAS HARDER THAN NEEDED AT TIMES AND COULD CAUSE AN ACCIDENT. SOMETIMES CAR WONT SHIFT INTO THE CORRECT GEAR. WHILE DRIVING WITH CRUISE CONTROL SET MY CAR WILL REV UP TO 7,000 RPM AND STAY THERE FOR A FEW SECONDS. I HAVE MULTIPLE VIDEOS OF THIS HAPPENING AND IM TOLD ITS NOT BAD ENOUGH FOR FORD TO COVER IT UNDER MY WARRANTY BECAUSE IT DOESNT MEET THEIR REQUIREMENTS FOR A REPAIR. THEY HAVE REPLACED THE CLUTCH AS WELL AS TCM. A TOTAL OF 3 TRANSMISSION REPAIRS AND NOW IM PASSED MY WARRANTY SO THEY WONT COVER THE DIAGNOSIS. IVE HAD IT LOOKED AT MULTIPLE TIMES AND WAS TOLD ITS NOT BAD ENOUGH OR THEY CANT FIND ANYTHING WRONG AT ALL. AND MY VIDEOS ARENT PROOF ENOUGH EVEN THOUGH YOU CAN SEE MY CRUISE IS SET AND MY SPEED DOESNT CHANGE BUT MY RPMS ARE ALL OVER THE PLACE, NOR IS IT POSSIBLE FOR ME TO MAKE MY RPMS STAY CONSISTANT AT A RATE. VERY FRUSTRATING TO BUY A BRAND NEW CAR TO HAVE THESE ISSUES CONTINUE TO HAPPEN AND GET HORRIBLE HAS MILEAGE.

NHTSA complaint #11243876 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

PURCHASED USED FROM A FORD DEALER USED 2015 FORD FOCUS. WAS TOLD THAT VEHICLE HAD TO LERN MY STYLE OF DRIVING. CAR SHUTTERS WHEN GOING ACCELERATING, TAKE TIME TO SHIFT BETWEEN 1,2,3, GEARS. ALSO SHUTTERS AT OTHER SPEEDS IN THE MIDDLE OF SHIFTING. CANNOT SHIFT QUICKLY FROM PARKED OR IN STOPPED POSITION LIKE AT A STOP LIGHT OR WHEN MERGING INTO TRAFFIC. CAR ALSO NOW REVS HIGH AND HAS TO BE COOLED DOWN AFTER DRIVING. I CANNOT TRUST VEHICLE TO BE DRIVEN BY OTHER FAMILY MEMBERS DUE TO TRANSMISSION AND ENGINE ACCELERATION PROBLEMS. HAS BEEN AN ONGOING PROBLEM BUT DEALERSHIP CHARGES FOR DIAGNOSTICS AND STATES THAT IT IS THE WAY I DRIVE.

NHTSA complaint #11235184 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

MY HUSBAND WAS DRIVING THE CAR IN RUSH HOUR TRAFFIC, ON THE HIGHWAY, AND THE CAR SUDDENLY MADE 3 CLUNKS AND THEN THE CAR SUDDENLY STARTED LOSING POWER, ALMOST DIED OUT.HE COULD NOT GET THE CAR TO ACCELERATE, EVEN THOUGH HE WAS STEPPING ON THE GAS PEDAL. HE ALMOST GOT HIT. THIS IS NOT THE FIRST TIME THAT THE CAR HAS DONE THIS. THE FIRST TIME, IT STALLED OUT COMPLETELY AND LEFT HIM STRANDED ON THE HIGHWAY. FORD IS AWARE THAT THERE IS A STALL RISK, BUT THEY CAN NOT REPAIR THE CAR. I HAVE CONTACTED FORD HEADQUARTERS REGARDING THIS SAFETY ISSUE. I HAVE NOT HEARD BACK FROM THEM. THE 2015 FORD FOCUS HAS A BAD TRANSMISSION AND THE VEHICLE IS NOT SAFE TO DRIVE BECAUSE OF THE STALL RISK. THE DEALERSHIP THAT HAS HAD MY 2015 FORD FOCUS WILL NOT TRY TO REPEAT THE BEHAVIOR THAT CAUSED THE CAR TO COMPLETELY LOSE ACCELERATION. THEY KEEP TRYING TO GIVE THE VEHICLE BACK TO ME AND IT IS NOT FIXED!! FORD MOTORS NEEDS TO BE HELD ACCOUNTABLE FOR KNOWINGLY SELLING THE 2012-2016 FORD FOCUS WHEN THEY KNEW THAT ALL OF THESE CARS HAD BAD TRANSMISSIONS. WE DO NOT WANT THE CAR BACK. THESE VEHICLES SHOULD NOT BE ALLOWED TO BE DRIVEN BECAUSE OF THE STALL RISK.

NHTSA complaint #11234437 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

I PREVIOUSLY MAILED SOME INFORMATION IN ABOUT THE POWERSHIFT TRANSMISSION ERROR, THE FOLLOWING IS AN INTERACTION WITH FORD IN 2017 ATTEMPTING TO RESOLVE THIS CONCERN: "360NOANS@FORD.COM TUES 8/1/2017 8:20 PM NAME[XXX] FIRSTNAME[XXX] LASTNAME[XXX] VIN[XXX] ZIP CODE63101 EMAIL[XXX] A FORD REPRESENTATIVE WILL BE WITH YOU SHORTLY. [XXX] SAYS: HELLO [XXX]. MY NAME IS [XXX]. HOW CAN I HELP YOU? [XXX] SAYS: GREAT DAY, I WAS ATTEMPTING TO FIND OUT WHAT TYPE OF TRANSMISSION MY VEHICLE HAS AND WAS WONDERING IF YOU ALL COULD FIND OUT FROM THE VIN? [XXX] SAYS: I'LL BE HAPPY TO ASSIST YOU! PLEASE GIVE ME A MOMENT TO LOOK INTO THAT. [XXX] SAYS: THANKS SO MUCH FOR WAITING. UPON RESEARCH, YOUR VEHICLE IS EQUIPPED WITH A 6 SPEED AUTO TRANSMISSION DPS6. I THIS INFORMATION HELPS. DID YOU HAVE ANY OTHER QUESTIONS [XXX]? [XXX] SAYS: YES, IS THIS MODEL A POWERSHIFT, OR SOME OTHER TYPE OR IS THERE ANY DIFFERENCE IN POWERSHIFT WITH OTHER TRANSMISSION TYPES? [XXX] SAYS: LET ME CHECK FOR YOU. [XXX] SAYS: I AM STILL RESEARCHING. I'LL BE WITH YOU SHORTLY. [XXX] SAYS: COOL, NO RUSH ♥ [XXX] SAYS: I APPRECIATE YOUR PATIENCE. IT APPEARS YOUR VEHICLE HAS A DUAL POWER SHIFT. [XXX] SAYS: THANK YOU... I DON'T REALLY HAVE ANY OTHER QUESTIONS AT THE MOMENT.... CAN I REACH BACK OUT IF I DO? [XXX] SAYS: ABSOLUTELY! WE ARE AVAILABLE MON-FRI 8:30AM-10:30PM EST, SATURDAY 11:00AM-7:00PM EST. [XXX] SAYS: THANK YOU SO MUCH, HAVE A BEAUTIFUL WEEK [XXX] SAYS: YOU'RE WELCOME, ENJOY YOU WEEK AS WELL! ____________ THANK YOU FOR CHATTING WITH FORD MOTOR COMPANY, PLEASE TAKE A SHORT SURVEY TO RATE MY SERVICE. CLICK ON THE SMALL "X" IN THE TOP RIGHT HAND CORNER TO LAUNCH THE SURVEY." VEHICLE IS CURRENTLY BEING SERVICED BY BOMMARITO FORD FOR FUEL PUMP.TRANSMISSION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA complaint #11205837 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

BROUGHT THE CAR BRAND NEW, ENJOYED DRIVING IT BUT THEN A YEAR LATER THE CAR WOULD FEEL LIKE IT WOULD STALL BUT IT WOULDN'T STALL THEN WHEN BRAKING IT WOULD ACCELERATE MORE. TOOK IT TO THE DEALERSHIP AT HONOLULU FORD 1370 N. KING STREET HONOLULU, HI 96817 FOR AN OIL CHANGE AND TOLD THEM ABOUT IT ALSO TOLD THEM I GOT A RECALL LETTER IN THE MAIL AND SHOWED IT TO THEM BUT ALL I GOT WAS "OH YOU DON'T HAVE TO WORRY ABOUT THAT RIGHT NOW"! RECENTLY I HAVE CALLED THE DEALERSHIP ABOUT THE RECALL AND STILL NOTHING. THE CUSTOMER SERVICE IS TERRIBLE AND VERY RUDE.I DON'T KNOW WHAT TO DO SO THE ONLY THING I CAN DO IS CALL THEM EVERY WEEK AND ASK ABOUT THE RECALL.

NHTSA complaint #11192126 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE THE VEHICLE WAS DRIVING ON AN INCLINE, IT LOST POWER AND DECELERATED. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SERRAMONTE FORD (LOCATED AT 999 SERRAMONTE BLVD, COLMA, CA 94014, (855) 638-2136) AND A DIAGNOSTIC APPOINTMENT WAS SCHEDULED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 42,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #11184335 — an unverified report by a vehicle owner.