Owners have filed 34 complaints
about the 2015 Ford Fusion Energi with NHTSA between 2015 and 2025.
The largest single group is the electrical system.
Across this model's run it ranks 6 of 7 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 30
Against the median year of the Ford Fusion Energi. 50 means typical for this
model; 100 means roughly double.
Severity — 46
8.8% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 77
45% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2015 compares with every other Ford Fusion Energi
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
516.1%
1,000 – 9,999 miles
619.4%
10,000 – 24,999 miles
26.5%
25,000 – 49,999 miles
39.7%
50,000 – 74,999 miles
619.4%
75,000 – 99,999 miles
412.9%
100,000 – 149,999 miles
412.9%
150,000+ miles
13.2%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Feb 2015peak 4May 2025
NHTSA investigations into the 2015 Ford Fusion Energi
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.C...
DP22005Opened 27 Jan 2023Closed 7 Aug 2023ELECTRICAL SYSTEM:PROPULSION SYSTEM
Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after Marc...
RQ19005Opened 19 Dec 2019Closed 7 Feb 2022LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Door Latch Failures
In December 2019, the Office of Defects Investigation (ODI) opened this investigation based on 235 Vehicle Owner Questionnaires (VOQs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (MY) 2012-2014 Ford Fiesta, and 2013-2014 Fusion and Lincoln MKZ. Some VOQs reported the failure occurred after the latch had been remedied under a prior recall which involved fracture of the latch pawl spring tab due to thermally induced cyclic fatigue. Other VOQs alleged a similar failure in vehicles not previously recalled. A latch with a fractured pawl sprin...
Recalls on the 2015 Ford Fusion Energi
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
14V736000
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Fusion vehicles manufactured July 27, 2013, to October 31, 2014, 2015 Ford Fusion Hybrid vehicles manufactured February 24, 2014, to October 31, 2014, and 2015 Ford Fusion Energi vehicles manufactured July 14, 2014, to October 31, 2014. In the affected vehicles, the key may be able to be removed even while the transmission is not in Park. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 114, "Theft Protection and Rollaway Prevention."
Risk: If the key can be removed despite that the transmission is not in Park, a driver may think the vehicle is safety parked, when it is not, increasing the risk of a vehicle rollaway that could cause the vehicle to strike and injure the driver, other vehicle occupants, or bystanders.
Reports where the owner recorded a crash, a fire, an injury or a death.
Suquamish, WAFire
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 FORD FUSION ENERGI. WHILE THE VEHICLE WAS CHARGING, THE PLUG MELTED INTO THE WALL AT THE CONTACT'S HOME. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V592000 (EQUIPMENT). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO WEST HILLS FORD (1100 OYSTER BAY AVE S, BREMERTON, WA 98312) AND THEY STATED THAT THE PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11186872 — an unverified report by a vehicle owner.
Suquamish, WAFire
EQUIPMENT
TL* THE CONTACT OWNS A 2015 FORD FUSION ENERGI. WHILE THE VEHICLE WAS CHARGING, THE PLUG MELTED INTO THE WALL AT THE CONTACT'S HOME. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V592000 (EQUIPMENT). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO WEST HILLS FORD (1100 OYSTER BAY AVE S, BREMERTON, WA 98312) AND THEY STATED THAT THE PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11186872 — an unverified report by a vehicle owner.
at 300 milesEncino, CACrash
POWER TRAIN
I PARKED MY CAR, TURNED OFF THE PUSH BUTTON IGNITION, EXITED THE VEHICLE, LOCKED IT AND WALKED INTO STARBUCKS. HALFWAY INTO THE STORE I HEARD A CRASH SOUND, TURNED AND DIDN'T SEE MY CAR. IT HAD ROLLED FROM WHERE I PARKED IT ACROSS A PARKING LOT AND HIT A PARKED VEHICLE. IT EASILY COULD HAVE HIT AND HURT OR EVEN KILLED A PEDESTRIAN. WHEN I GOT INTO MY CAR I NOTICED I HAD INADVERTENTLY LEFT IT IN DRIVE. I TAKE RESPONSIBILITY FOR NOT PUTTING THE CAR IN PARK BUT I FIND IT DISCONCERTING AND DANGEROUS THAT THE CAR PROVIDES NO WARNING WHEN THAT IS DONE. HAD I LEFT THE CAR ON IT WOULD HAVE HONKED WHEN I EXITED THE VEHICLE. HAD I LEFT THE CAR IN DRIVE IN MY HONDA I WOULD NOT HAVE BEEN ABLE TO REMOVE THE KEY WITHOUT PUTTING THE CAR IN PARK. I BELIEVE THAT IS AN IMPORTANT SAFETY MEASURE AND ONE THAT SHOULD BE REQUIRED IN ANY CAR, INCLUDING PUSH BUTTON START CARS. WITHOUT SOME SORT OF SAFETY FEATURE I FEEL IT'S ONLY A MATTER OF TIME UNTIL SOMEONE IS HURT OR KILLED BY AN INADVERTENT RUNAWAY CAR. I DID CALL FORD (BOTH THE COMPANY AND THE DEALERSHIP) AND THEY SAID THE CAR BEHAVED AS EXPECTED GIVEN WHAT I HAD DONE. I SHOULD ALSO POINT OUT THAT MY NISSAN LEAF, WHICH ALSO HAD A PUSH BUTTON IGNITION, WOULD NOT ROLLAWAY IF I LEFT IT IN PARK AND TURNED THE CAR OFF - IT WOULD IN FACT PUT ITSELF INTO PARK.
NHTSA complaint #10713252 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 100,008 milesNoblesville, IN
STEERING
The contact owns a 2015 Ford Fusion Energi. The contact stated while driving at various speeds, the steering wheel became difficult to turn to the left or the right. The contact stated that the ABS and traction control warning lights were illuminated. The vehicle was towed to a local dealer where it was diagnosed and determined that the electrical rack and pinion needed to be replaced and recalibrated. In addition, the contact linked the failure to NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included. The vehicle was not repaired due to costs. The manufacturer was made aware of the failure. The failure mileage was approximately 100,008.
NHTSA complaint #11660403 — an unverified report by a vehicle owner.
at 150,000 milesGrove City, OH
ENGINE
The contact owns a 2015 Ford Fusion. The contact stated while driving approximately 55 MPH, the vehicle lost motive power. The contact stated that upon inspection, an oil leak was found. The vehicle was towed to an independent mechanic; however, the vehicle was not diagnosed or repaired. The vehicle was towed to a local dealer where it was diagnosed and determined that the engine needed to be replaced due to several holes and cracks being found on the engine block. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000.
NHTSA complaint #11617448 — an unverified report by a vehicle owner.
at 100,070 milesRiverside, RI
POWER TRAIN
The contact owns a 2015 Ford Fusion Energi. The contact stated while driving approximately 45-60 MPH, the vehicle started making an abnormally loud humming sound while releasing the accelerator pedal. The contact stated that upon depressing the accelerator pedal, the vehicle hesitated and jerked backward several times. The contact was able to continue driving; however, the failure reoccurred increasingly while driving the following day. The warning message "Engine coolant temperature - Pull Over As Soon As Possible" was displayed. The contact veered to the side of the road. The vehicle was towed to the local dealer where the failure was diagnosed as a transmission failure. The dealer informed the contact that the repair would be covered by the manufacturer; however, the parts were on back order. The contact became aware that the VIN was included in NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer was notified of the failure but provided no assistance. The vehicle was not repaired. The failure mileage was approximately 100,070.
NHTSA complaint #11470278 — an unverified report by a vehicle owner.
at 96,000 milesFlint, MI
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2015 Ford Fusion Energi. The contact stated that the engine control module failed to shutoff the vehicle causing the battery to drain. The contact was then unable to start the vehicle. The failure happened several times over a two-year period. The contact stated that to restart the vehicle he would break into the vehicle through the trunk to get to the battery and jumpstart the vehicle. The contact had taken the vehicle to the dealer and was informed that there was no recall associated with the VIN and that there were no known issues. The contact stated that the manufacturer knew about the issue but decided not to issue a recall. The manufacturer was made aware of the failure and confirmed that there was no recall associated with the issue. The contact was referred to NHTSA for assistance. The approximate failure mileage of 96,000. Consumer found a website explaining exactly what was happening with consumer's car was found on lenberglaw.com lemon law vehicles.
NHTSA complaint #11443137 — an unverified report by a vehicle owner.
at 96,000 milesFlint, MI
ENGINE
The contact owns a 2015 Ford Fusion Energi. The contact stated that the engine control module failed to shutoff the vehicle causing the battery to drain. The contact was then unable to start the vehicle. The failure happened several times over a two-year period. The contact stated that to restart the vehicle he would break into the vehicle through the trunk to get to the battery and jumpstart the vehicle. The contact had taken the vehicle to the dealer and was informed that there was no recall associated with the VIN and that there were no known issues. The contact stated that the manufacturer knew about the issue but decided not to issue a recall. The manufacturer was made aware of the failure and confirmed that there was no recall associated with the issue. The contact was referred to NHTSA for assistance. The approximate failure mileage of 96,000. Consumer found a website explaining exactly what was happening with consumer's car was found on lenberglaw.com lemon law vehicles.
NHTSA complaint #11443137 — an unverified report by a vehicle owner.
Suquamish, WAFire
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 FORD FUSION ENERGI. WHILE THE VEHICLE WAS CHARGING, THE PLUG MELTED INTO THE WALL AT THE CONTACT'S HOME. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V592000 (EQUIPMENT). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO WEST HILLS FORD (1100 OYSTER BAY AVE S, BREMERTON, WA 98312) AND THEY STATED THAT THE PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11186872 — an unverified report by a vehicle owner.
Suquamish, WAFire
EQUIPMENT
TL* THE CONTACT OWNS A 2015 FORD FUSION ENERGI. WHILE THE VEHICLE WAS CHARGING, THE PLUG MELTED INTO THE WALL AT THE CONTACT'S HOME. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V592000 (EQUIPMENT). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO WEST HILLS FORD (1100 OYSTER BAY AVE S, BREMERTON, WA 98312) AND THEY STATED THAT THE PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11186872 — an unverified report by a vehicle owner.
at 50,000 milesTunnel Hill, GA
SUSPENSION
IF I CRANK THE CAR SOON AFTER CUTTING IT OFF, (WHILE IT'S STILL WARM) ENGINE SPUTTERS THEN QUITS, AS IF IT ISN'T GETTING ENOUGH FUEL. SO WHEN GETTING GAS, I HAVE TO HOLD DOWN THE GAS PEDAL OR ENGINE QUITS. AS SOON AS I START PUMPING, THE ENGINE STARTS CHOKING. I CAN'T TURN OFF THE IGNITION WHILE PUMPING GAS BECAUSE IT WON'T STAY CRANKED ONCE I TRY TO DRIVE AWAY UNLESS I REV THE RPM'S UP REALLY HIGH FOR A PERIOD OF TIME. I'VE HAD IT LOOKED AT SEVERAL TIMES AND NO ONE CAN FIGURE OUT WHAT'S WRONG. THIS HAS BEEN AN ONGOING PROBLEM FOR OVER A YEAR. AND NOW WHITE SMOKE BILLOWS OUT OF THE TAIL PIPE WHEN IT'S CRANKED. SECOND PROBLEM....ELECTRICAL. SOME OF THE STEERING WHEEL BUTTONS, SUCH AS CRUISE AND HANDS-FREE CALLING STOP WORKING OVER TIME. THIRD PROBLEM.... FRONT CV JOINTS WEAR OUT WAY TOO SOON. I HEARD OF A RECALL ON THE NEWS A COUPLE OF MONTHS AGO FOR MY CAR THAT SOUNDED LIKE MY ENGINE ISSUE, BUT NOW I CAN'T LOCATE THE RECALL ANYWHERE. THEY EVEN TOOK IT OFF OF THE NEWS CHANNEL'S WEBSITE. DURING THE BROADCAST, THEY SAID THE RECALL WOULD BEGIN DECEMBER 10TH. WHAT HAPPENED??? DID FORD CHANGE ITS MIND? SURE WOULD HELP ME OUT! I'M ENTERING THE OCCURRENCE DATE 1/1/17, BUT THIS HAS BEEN GOING ON WELL OVER ONE YEAR, MAYBE 2.
NHTSA complaint #11162795 — an unverified report by a vehicle owner.
at 50,000 milesTunnel Hill, GA
ELECTRICAL SYSTEM
IF I CRANK THE CAR SOON AFTER CUTTING IT OFF, (WHILE IT'S STILL WARM) ENGINE SPUTTERS THEN QUITS, AS IF IT ISN'T GETTING ENOUGH FUEL. SO WHEN GETTING GAS, I HAVE TO HOLD DOWN THE GAS PEDAL OR ENGINE QUITS. AS SOON AS I START PUMPING, THE ENGINE STARTS CHOKING. I CAN'T TURN OFF THE IGNITION WHILE PUMPING GAS BECAUSE IT WON'T STAY CRANKED ONCE I TRY TO DRIVE AWAY UNLESS I REV THE RPM'S UP REALLY HIGH FOR A PERIOD OF TIME. I'VE HAD IT LOOKED AT SEVERAL TIMES AND NO ONE CAN FIGURE OUT WHAT'S WRONG. THIS HAS BEEN AN ONGOING PROBLEM FOR OVER A YEAR. AND NOW WHITE SMOKE BILLOWS OUT OF THE TAIL PIPE WHEN IT'S CRANKED. SECOND PROBLEM....ELECTRICAL. SOME OF THE STEERING WHEEL BUTTONS, SUCH AS CRUISE AND HANDS-FREE CALLING STOP WORKING OVER TIME. THIRD PROBLEM.... FRONT CV JOINTS WEAR OUT WAY TOO SOON. I HEARD OF A RECALL ON THE NEWS A COUPLE OF MONTHS AGO FOR MY CAR THAT SOUNDED LIKE MY ENGINE ISSUE, BUT NOW I CAN'T LOCATE THE RECALL ANYWHERE. THEY EVEN TOOK IT OFF OF THE NEWS CHANNEL'S WEBSITE. DURING THE BROADCAST, THEY SAID THE RECALL WOULD BEGIN DECEMBER 10TH. WHAT HAPPENED??? DID FORD CHANGE ITS MIND? SURE WOULD HELP ME OUT! I'M ENTERING THE OCCURRENCE DATE 1/1/17, BUT THIS HAS BEEN GOING ON WELL OVER ONE YEAR, MAYBE 2.
NHTSA complaint #11162795 — an unverified report by a vehicle owner.
at 50,000 milesTunnel Hill, GA
FUEL/PROPULSION SYSTEM
IF I CRANK THE CAR SOON AFTER CUTTING IT OFF, (WHILE IT'S STILL WARM) ENGINE SPUTTERS THEN QUITS, AS IF IT ISN'T GETTING ENOUGH FUEL. SO WHEN GETTING GAS, I HAVE TO HOLD DOWN THE GAS PEDAL OR ENGINE QUITS. AS SOON AS I START PUMPING, THE ENGINE STARTS CHOKING. I CAN'T TURN OFF THE IGNITION WHILE PUMPING GAS BECAUSE IT WON'T STAY CRANKED ONCE I TRY TO DRIVE AWAY UNLESS I REV THE RPM'S UP REALLY HIGH FOR A PERIOD OF TIME. I'VE HAD IT LOOKED AT SEVERAL TIMES AND NO ONE CAN FIGURE OUT WHAT'S WRONG. THIS HAS BEEN AN ONGOING PROBLEM FOR OVER A YEAR. AND NOW WHITE SMOKE BILLOWS OUT OF THE TAIL PIPE WHEN IT'S CRANKED. SECOND PROBLEM....ELECTRICAL. SOME OF THE STEERING WHEEL BUTTONS, SUCH AS CRUISE AND HANDS-FREE CALLING STOP WORKING OVER TIME. THIRD PROBLEM.... FRONT CV JOINTS WEAR OUT WAY TOO SOON. I HEARD OF A RECALL ON THE NEWS A COUPLE OF MONTHS AGO FOR MY CAR THAT SOUNDED LIKE MY ENGINE ISSUE, BUT NOW I CAN'T LOCATE THE RECALL ANYWHERE. THEY EVEN TOOK IT OFF OF THE NEWS CHANNEL'S WEBSITE. DURING THE BROADCAST, THEY SAID THE RECALL WOULD BEGIN DECEMBER 10TH. WHAT HAPPENED??? DID FORD CHANGE ITS MIND? SURE WOULD HELP ME OUT! I'M ENTERING THE OCCURRENCE DATE 1/1/17, BUT THIS HAS BEEN GOING ON WELL OVER ONE YEAR, MAYBE 2.
NHTSA complaint #11162795 — an unverified report by a vehicle owner.
Middletown, MD
UNKNOWN OR OTHER
NHTSA RECALL 18V-592. FORD RECALL 18S24. CONVENIENCE CHARGE CORD REPLACEMENT. FORD HAS NOT PROVIDED A TIMELY RESOLUTION TO THIS RECALL AND HAS NOT PROVIDED A REASONABLE/PRACTICAL TEMPORARY SOLUTION TO CHARGING MY VEHICLE WITH A REPLACEMENT CORD THAT IS AVAILABLE, WITH A DIFFERENT PART # THAN MY CURRENT CORD. THE PART IS AVAILABLE BUT WOULD NOT BE HONORED UNDER THIS RECALL. THAT PART # IS HS7210B706A. IF THIS CHARGING CABLE IS AVAILABLE FOR MY CAR, THEN WHY CAN'T IT BE PROVIDED AT NO COST UNTIL THE REPLACEMENT CORD IS PROVIDED AT WHICH TIME, I CAN RETURN PART # HS7210B706A? PLEASE ADVISE THE BEST WAY TO PROCEED WITH OBTAINING A TEMPORARY CORD FOR CHARGING MY ELECTRIC VEHICLE OR AUTHORIZE OBTAINING PART #HS7210B706A AT NO COST.
NHTSA complaint #11153693 — an unverified report by a vehicle owner.
at 100,000 milesCarmel, IN
POWER TRAIN
SHIFTER BUSHING CABLE - THIS PART BROKE OFF FROM MY VEHICLE BACK IN JULY. THE BUSHING CONNECTS SHIFTER ARM TO TRANSMISSION. WITHOUT THIS PIECE, MY VEHICLE NEEDS ASSISTANCE TO COMPLETE EVERY SINGLE SHIFT. WHEN ATTEMPTING TO MOVE FROM PARK TO DRIVE, I HAVE TO GET OUT OF MY VEHICLE, OPEN THE HOOD, PLACE THE SHIFTER DOWN ON THE TRANSMISSION ARM, THEN SHIFT THE CART. TO GO FROM DRIVE TO PARK, I HAVE TO ENGAGE THE PARKING BREAK, GET OUT OF THE CAR, POP THE HOOD, REATTACH THE SHIFTER ARM, THEN SHIFT THE CAR. THIS ISSUE HAS BEEN ONGOING SINCE JULY 2018 WITH NO NOTICE FROM FORD ON WHEN THE REPLACEMENT PART WILL BE AVAILABLE. THIS SPECIFIC PART IS NOT SOLD ON THE AFTERMARKET EITHER, MEANING THAT I DO NOT HAVE ANY WAY TO FIX MY CAR AND THUS HAVE TO DEAL WITH THE ISSUE EVERY SINGLE TIME I DRIVE THE CAR. I'M VERY CONCERNED THAT ALL OF THIS SHIFTING AND OPENING AND CLOSING OF MY HOOD IS CAUSING LONG-TERM DAMAGE TO THE CAR (THAT FORD WOULD MOST LIKELY NOT FIX). I HAVE CALLED FORD OVER 8 TIMES TO COMPLAIN AND HAVE RECEIVED NO ETA ON PARTS, NO OTHER WAY TO FIX THE ISSUE, NOR ANY COMPENSATION/HELP TOWARDS ME BEING ABLE TO USE MY CAR. RECALL WAS ISSUED ON JULY 20TH, 2018; OVER 3 MONTHS LATER, NO REPLACEMENT PART HAS BEEN PROVIDED.
NHTSA complaint #11144254 — an unverified report by a vehicle owner.
at 37,000 milesLong Beach, CA
UNKNOWN OR OTHER
WHILE DRIVING MY VEHICLE THE VEHICLE JERKED AND SUDDENLY LOST ALL POWER. I COASTED AS SAFELY AS POSSIBLE TO THE RIGHT LANE AS SOON AS I HAD A 'STOP SAFELY NOW' MESSAGE BLINK ON MY INSTRUMENT PANEL. I ATTEMPTED TO TURN MY CAR BACK ON BUT COULDN'T. AFTER A FEW ATTEMPTS I WAS ABLE TO TURN IT BACK ON ONLY TO HAVE THE SAME JERK MOVEMENT AND LIGHT COME ON. I COASTED ONCE AGAIN TO THE FURTHEST RIGHT LANE BEFORE ATTEMPTING ONCE MORE TO RESTART THE CAR. AFTER ANOTHER SHORT LIVED TAKE OFF I COASTED TO A PARKING LOT. WHILE IN THE PARKING LOT AND EVENTUALLY BEING ABLE TO TURN THE CAR INTO ACC IT HAPPENED ONCE MORE AND THE VEHICLE SHUT OFF AGAIN.
NHTSA complaint #11133032 — an unverified report by a vehicle owner.
at 32,000 milesLouisville, KY
ELECTRICAL SYSTEM
THE CAR HAS STOPPED CHARGING AND WILL NOT OPERATE IN HYBRID MODE. FORD AND THE DEALER HAVE THE PARTS ARE BACK ORDER FOR OVER 4 MONTHS. THE DEALER IS STATING THAT THEY HAVE 4 OTHER VEHICLES WITH THE SAME EXACT ISSUE. THIS SEEMS TO BE AN EMERGING FAILURE POINT ON THESE CARS.
NHTSA complaint #11132870 — an unverified report by a vehicle owner.
at 73,000 milesHalethorpe, MD
UNKNOWN OR OTHER
I RECEIVED A SAFETY RECALL IN AUGUST CONCERNING THE TRANSMISSION SHIFTER CABLE. ON SEPTEMBER 9TH, 2018 MY CABLE BROKE AND I WAS UNABLE TO MOVE MY CAR, ROADSIDE SERVICE WAS CALLED AND I WAS ABLE TO GET CAR HOME. CALLED DEALERSHIP LEN STOLERS IN OWINGS MILLS MARYLAND, THEY INFORMED ME THAT PARTS WEREN'T IN YET, BUT THEY COULD FIX MY CAR BUT I WOULD HAVE TO PAY FOR IT, NO SUCH DEAL, THIS IS A SAFETY RECALL FROM FORD MOTORS, TO MAKE THINGS SHORT CAR NOT FIXED YET, AND WAS UNABLE TO GET A LONER AUTO UNTIL PARTS CAME IN, THIS RECALL WAS FORD'S ISSUE, IT'S A SAFETY ISSUE, NEED MY CAR FIXED, UNFAIR TO HAVE TO PAY FOR A RENTAL WHEN MY CAR IN IN A SHOP AS A RESULT OF A FAULTY PART FINISHED BY FORD MOTORS
NHTSA complaint #11128586 — an unverified report by a vehicle owner.
at 50,000 milesLong Beach, CA
UNKNOWN OR OTHER
THE DISPLAY IN THE DASHBOARD SHOWS THE MESSAGE "TEMPORARY LOST COMMUNICATION WITH THE CLIMATE SYSTEM", AND LOCKS THE WINDOWS, THE VENTS STOP WORKING, NO AIR IS COMING THROUGH. IN ADDITION, THE CROSS TRAFFIC WARNING STOPS WORKING, AS WELL.
NHTSA complaint #11119349 — an unverified report by a vehicle owner.
at 50,000 milesLong Beach, CA
ELECTRICAL SYSTEM
THE DISPLAY IN THE DASHBOARD SHOWS THE MESSAGE "TEMPORARY LOST COMMUNICATION WITH THE CLIMATE SYSTEM", AND LOCKS THE WINDOWS, THE VENTS STOP WORKING, NO AIR IS COMING THROUGH. IN ADDITION, THE CROSS TRAFFIC WARNING STOPS WORKING, AS WELL.
NHTSA complaint #11119349 — an unverified report by a vehicle owner.
at 44,000 milesPlantersville, TX
ELECTRICAL SYSTEM
APIM MODULE FAILURE, AFFECTS OR RENDERS USELESS BACKUP CAMERA, BACKUP ALARM/SENSORS CLIMATE CONTROL NAVIGATION VOICE COMMAND CONTROLS.
NHTSA complaint #11118619 — an unverified report by a vehicle owner.
at 137,000 milesHobart, IN
POWER TRAIN
TL* THE CONTACT OWNS A 2015 FORD FUSION ENERGI. WHILE DRIVING 50 MPH, THE VEHICLE MADE A GRINDING SOUND. THERE WERE NO WARNING INDICATORS ILLUMINATED DURING THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER (ART HILL FORD LINCOLN, 901 W LINCOLN HWY, MERRILLVILLE, IN 46410) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 137,000.
NHTSA complaint #11113414 — an unverified report by a vehicle owner.
at 5,000 milesLynnwood, WA
ELECTRICAL SYSTEM
SEVERAL TIMES NOW. WHILE DRIVING THE CAR (AC NORMALLY ON), WE WILL GET TO A FULL STOP FROM DRIVING (OVER ~40 MIN TRIPS)... WHETHER IN TRAFFIC ON A FREEWAY OR STOP SIGN... THE CARS CHECK BRAKE SYSTEM LIGHT WILL FLASH & BEEP, AND THE CAR WILL NOT ACCELERATE. NEITHER THE ELECTRIC MOTOR NOR THE GAS/HYBRID ENGINE WILL ENGAGE AND DRIVE. TURNING OFF AND ON THE CAR DOES NOT RESET IT... IT TAKES REPEAT EFFORT AND SEVERAL MINUTES (ONCE OVER 10 MINUTES) TO BE ABLE TO START UP. CAN'T IMAGINE IF IT WERE TO HAPPEN ON A FREEWAY AGAIN WITH A CHILD OR MY OTHER HALF IN THE CAR! SCARY! TOOK IT TO THE DEALERSHIP SEVERAL TIMES WITHOUT ANY LUCK DIAGNOSING OR FIXING THE ISSUE... WE NEED A RELIABLE VEHICLE THIS IS INSANE. NOW THE CAR IS OUT OF WARRANTY AND DOING IT AGAIN. FORD NOR ANY DEALER SHOP CAN HELP FIX THIS. THEY CAN'T REPRODUCE IT, THE ISSUE IS SPORADIC WHICH MAKES IT WORSE & MORE TERRIFYING TO EXPERIENCE. SO FAR 4 OCCURRENCES WITHIN THE LAST 4 MONTHS. ABOUT 10 + OVER THE 3 YEARS SINCE WE PURCHASED THE CAR NEW. THE LIGHTS ALWAYS RESET BY THE TIME WE MAKE IT TO A DEALER LOT. THEIR SYSTEMS CANNOT TROUBLE SHOOT ANYTHING AT THAT POINT! IT HAPPENED AGAIN RECENTLY WHEN PARKED FOR OVER AN HOUR, AFTER A 80 MILE DRIVE. WHEN WE WENT TO DRIVE HOME, IT WOULD NOT DRIVE/ACCELERATE. SAME BRAKE SYSTEM LIGHT ISSUE WAS POPPING UP AGAIN. ALMOST HAD TO GET A TOW, THEN ALL OF A SUDDEN IT STARTED BACK UP AGAIN AS THE DRIVER GOT TO US.
NHTSA complaint #11112392 — an unverified report by a vehicle owner.
at 5,000 milesLynnwood, WA
ENGINE
SEVERAL TIMES NOW. WHILE DRIVING THE CAR (AC NORMALLY ON), WE WILL GET TO A FULL STOP FROM DRIVING (OVER ~40 MIN TRIPS)... WHETHER IN TRAFFIC ON A FREEWAY OR STOP SIGN... THE CARS CHECK BRAKE SYSTEM LIGHT WILL FLASH & BEEP, AND THE CAR WILL NOT ACCELERATE. NEITHER THE ELECTRIC MOTOR NOR THE GAS/HYBRID ENGINE WILL ENGAGE AND DRIVE. TURNING OFF AND ON THE CAR DOES NOT RESET IT... IT TAKES REPEAT EFFORT AND SEVERAL MINUTES (ONCE OVER 10 MINUTES) TO BE ABLE TO START UP. CAN'T IMAGINE IF IT WERE TO HAPPEN ON A FREEWAY AGAIN WITH A CHILD OR MY OTHER HALF IN THE CAR! SCARY! TOOK IT TO THE DEALERSHIP SEVERAL TIMES WITHOUT ANY LUCK DIAGNOSING OR FIXING THE ISSUE... WE NEED A RELIABLE VEHICLE THIS IS INSANE. NOW THE CAR IS OUT OF WARRANTY AND DOING IT AGAIN. FORD NOR ANY DEALER SHOP CAN HELP FIX THIS. THEY CAN'T REPRODUCE IT, THE ISSUE IS SPORADIC WHICH MAKES IT WORSE & MORE TERRIFYING TO EXPERIENCE. SO FAR 4 OCCURRENCES WITHIN THE LAST 4 MONTHS. ABOUT 10 + OVER THE 3 YEARS SINCE WE PURCHASED THE CAR NEW. THE LIGHTS ALWAYS RESET BY THE TIME WE MAKE IT TO A DEALER LOT. THEIR SYSTEMS CANNOT TROUBLE SHOOT ANYTHING AT THAT POINT! IT HAPPENED AGAIN RECENTLY WHEN PARKED FOR OVER AN HOUR, AFTER A 80 MILE DRIVE. WHEN WE WENT TO DRIVE HOME, IT WOULD NOT DRIVE/ACCELERATE. SAME BRAKE SYSTEM LIGHT ISSUE WAS POPPING UP AGAIN. ALMOST HAD TO GET A TOW, THEN ALL OF A SUDDEN IT STARTED BACK UP AGAIN AS THE DRIVER GOT TO US.
NHTSA complaint #11112392 — an unverified report by a vehicle owner.
at 5,000 milesLynnwood, WA
SERVICE BRAKES
SEVERAL TIMES NOW. WHILE DRIVING THE CAR (AC NORMALLY ON), WE WILL GET TO A FULL STOP FROM DRIVING (OVER ~40 MIN TRIPS)... WHETHER IN TRAFFIC ON A FREEWAY OR STOP SIGN... THE CARS CHECK BRAKE SYSTEM LIGHT WILL FLASH & BEEP, AND THE CAR WILL NOT ACCELERATE. NEITHER THE ELECTRIC MOTOR NOR THE GAS/HYBRID ENGINE WILL ENGAGE AND DRIVE. TURNING OFF AND ON THE CAR DOES NOT RESET IT... IT TAKES REPEAT EFFORT AND SEVERAL MINUTES (ONCE OVER 10 MINUTES) TO BE ABLE TO START UP. CAN'T IMAGINE IF IT WERE TO HAPPEN ON A FREEWAY AGAIN WITH A CHILD OR MY OTHER HALF IN THE CAR! SCARY! TOOK IT TO THE DEALERSHIP SEVERAL TIMES WITHOUT ANY LUCK DIAGNOSING OR FIXING THE ISSUE... WE NEED A RELIABLE VEHICLE THIS IS INSANE. NOW THE CAR IS OUT OF WARRANTY AND DOING IT AGAIN. FORD NOR ANY DEALER SHOP CAN HELP FIX THIS. THEY CAN'T REPRODUCE IT, THE ISSUE IS SPORADIC WHICH MAKES IT WORSE & MORE TERRIFYING TO EXPERIENCE. SO FAR 4 OCCURRENCES WITHIN THE LAST 4 MONTHS. ABOUT 10 + OVER THE 3 YEARS SINCE WE PURCHASED THE CAR NEW. THE LIGHTS ALWAYS RESET BY THE TIME WE MAKE IT TO A DEALER LOT. THEIR SYSTEMS CANNOT TROUBLE SHOOT ANYTHING AT THAT POINT! IT HAPPENED AGAIN RECENTLY WHEN PARKED FOR OVER AN HOUR, AFTER A 80 MILE DRIVE. WHEN WE WENT TO DRIVE HOME, IT WOULD NOT DRIVE/ACCELERATE. SAME BRAKE SYSTEM LIGHT ISSUE WAS POPPING UP AGAIN. ALMOST HAD TO GET A TOW, THEN ALL OF A SUDDEN IT STARTED BACK UP AGAIN AS THE DRIVER GOT TO US.
NHTSA complaint #11112392 — an unverified report by a vehicle owner.
at 24,000 milesBillings, MT
UNKNOWN OR OTHER
KEY FOBS BREAK APART UNDER NORMAL USE. CAN BREAK DURING DRIVING CREATING A SERIOUS HAZARD.
NHTSA complaint #11096445 — an unverified report by a vehicle owner.
at 8,720 milesEugene, OR
STEERING
WHILE DRIVING DOWN A CITY STREET MY CAR HAD A COMPLETE LOSS OF POWER, WITH MULTIPLE WARNING LIGHTS AND ALARMS GOING OFF. THERE WAS NO WARNING OF THIS FAILURE PRIOR AS THE CAR WAS OPERATING NORMALLY. ASSOCIATED WITH THIS LOSS OF POWER WAS A LOSS OF STEERING AND A LOSS OF POWER ASSIST BRAKING, WHICH RESULTED IN THE CAR CAME TO A STOP IN THE MIDDLE OF THE STREET. ONCE IN PARK IT WOULD NOT ALLOW CHANGING GEARS. A TOW TRUCK REQUIRED THE USE OF TIRE DOLLY'S TO LOAD THE VEHICLE, WHICH WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE DEALER MAINTENANCE DEPARTMENT WAS UNABLE TO DIAGNOSE A CAUSE, AND USED THE ANALOGY THAT THE CAR HAD AN "ELECTRICAL SEIZURE," WHICH I INTERPRET AS A CATASTROPHIC ELECTRICAL SYSTEM FAILURE. THEY WERE ABLE TO MAKE THE CAR OPERABLE BY REBOOTING, AND REINSTALLING SOFTWARE, TO THE CAR'S COMPUTER.
NHTSA complaint #10934517 — an unverified report by a vehicle owner.
at 8,720 milesEugene, OR
ELECTRICAL SYSTEM
WHILE DRIVING DOWN A CITY STREET MY CAR HAD A COMPLETE LOSS OF POWER, WITH MULTIPLE WARNING LIGHTS AND ALARMS GOING OFF. THERE WAS NO WARNING OF THIS FAILURE PRIOR AS THE CAR WAS OPERATING NORMALLY. ASSOCIATED WITH THIS LOSS OF POWER WAS A LOSS OF STEERING AND A LOSS OF POWER ASSIST BRAKING, WHICH RESULTED IN THE CAR CAME TO A STOP IN THE MIDDLE OF THE STREET. ONCE IN PARK IT WOULD NOT ALLOW CHANGING GEARS. A TOW TRUCK REQUIRED THE USE OF TIRE DOLLY'S TO LOAD THE VEHICLE, WHICH WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE DEALER MAINTENANCE DEPARTMENT WAS UNABLE TO DIAGNOSE A CAUSE, AND USED THE ANALOGY THAT THE CAR HAD AN "ELECTRICAL SEIZURE," WHICH I INTERPRET AS A CATASTROPHIC ELECTRICAL SYSTEM FAILURE. THEY WERE ABLE TO MAKE THE CAR OPERABLE BY REBOOTING, AND REINSTALLING SOFTWARE, TO THE CAR'S COMPUTER.
NHTSA complaint #10934517 — an unverified report by a vehicle owner.