Owners have filed 65 complaints
about the 2015 Ford Fusion Hybrid with NHTSA between 2015 and 2025.
The largest single group is the steering.
Across this model's run it ranks 9 of 11 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 23
Against the median year of the Ford Fusion Hybrid. 50 means typical for this
model; 100 means roughly double.
Severity — 71
13.8% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 62
36% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2015 compares with every other Ford Fusion Hybrid
Odometer readings owners gave when they filed. About half of all
complaints include one.
1,000 – 9,999 miles
510.6%
10,000 – 24,999 miles
1021.3%
25,000 – 49,999 miles
919.1%
50,000 – 74,999 miles
714.9%
75,000 – 99,999 miles
1021.3%
100,000 – 149,999 miles
510.6%
150,000+ miles
12.1%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Apr 2015peak 5Aug 2025
NHTSA investigations into the 2015 Ford Fusion Hybrid
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.C...
DP22005Opened 27 Jan 2023Closed 7 Aug 2023ELECTRICAL SYSTEM:PROPULSION SYSTEM
Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after Marc...
RQ22004Opened 8 Aug 2022Closed 24 Mar 2023SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Front Brake Jounce Hose Failures
On August 8, 2022, the Office of Defects Investigation (ODI) opened this investigation based on 50 Vehicle Owner Questionnaires (VOQs) alleging front brake jounce hose ruptures on model year (MY) 2013-2018 Ford Fusion and Lincoln MKZ vehicles. A ruptured front brake hose results in a brake fluid leak. As a result, the driver may experience an increase in pedal travel and a reduction in the rate of deceleration, increasing the risk of a crash. It should be noted that the subject vehicles identified fell outside the scope of NHTSA Safety Recall 20V-469, which addressed front brake hoses rupturin...
RQ19005Opened 19 Dec 2019Closed 7 Feb 2022LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Door Latch Failures
In December 2019, the Office of Defects Investigation (ODI) opened this investigation based on 235 Vehicle Owner Questionnaires (VOQs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (MY) 2012-2014 Ford Fiesta, and 2013-2014 Fusion and Lincoln MKZ. Some VOQs reported the failure occurred after the latch had been remedied under a prior recall which involved fracture of the latch pawl spring tab due to thermally induced cyclic fatigue. Other VOQs alleged a similar failure in vehicles not previously recalled. A latch with a fractured pawl sprin...
Recalls on the 2015 Ford Fusion Hybrid
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
18V592000
EQUIPMENT:ELECTRICAL
Ford Motor Company (Ford) is recalling certain 120V Convenience charge cords that were supplied with and sold for use with 2013-2015 Ford C-Max Energi and Fusion Energi vehicles and 2012-2015 Ford Focus Electric vehicles. Cords with part numbers FM58-10B706-AA, FM58-10B706-AB, FM58-10B706-AC, FM58-10B706-AD, FM58-10B706-AE and FM58-10B706-AF were manufactured without thermistors, and during vehicle charging, increased resistance in the house's outlet or wiring can cause the cord to overheat and melt.
Risk: An overheated cord can increase the risk of a fire.
14V736000
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Fusion vehicles manufactured July 27, 2013, to October 31, 2014, 2015 Ford Fusion Hybrid vehicles manufactured February 24, 2014, to October 31, 2014, and 2015 Ford Fusion Energi vehicles manufactured July 14, 2014, to October 31, 2014. In the affected vehicles, the key may be able to be removed even while the transmission is not in Park. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 114, "Theft Protection and Rollaway Prevention."
Risk: If the key can be removed despite that the transmission is not in Park, a driver may think the vehicle is safety parked, when it is not, increasing the risk of a vehicle rollaway that could cause the vehicle to strike and injure the driver, other vehicle occupants, or bystanders.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 140,000 milesCovington, GACrash1 injured
SERVICE BRAKES, HYDRAULIC
The contact owned a 2015 Ford Fusion Hybrid. The contact stated that while driving 22-25 mph in heavy traffic, the brake pedal was depressed but failed to respond. The driver continuously depressed the brake pedal but the vehicle accelerated and crashed into the rear of unknown Honda. The vehicle continued to travel and seemed to idle. There were no warning lights illuminated. There was a police report filed. The air bag deployed. There was no report of a fire. The driver sustained a quarter size burn on her right arm but medical attention was not provided. The vehicle was towed to a tow lot. The contact was unsure if the local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred her to the NHTSA hotline. The contact stated that she failed to received a recall letter and the failure was related to NHTSA Campaign Number : 22V011000 (SERVICE BRAKES, HYDRAULIC). The vehicle was deemed a total loss by the insurance company. The failure mileage was approximately 140,000.
NHTSA complaint #11526179 — an unverified report by a vehicle owner.
Greenwood, DECrash
SUSPENSION
While driving on a level flat road at approximately 25 MPH, the front right lower A frame assembly snapped and caused the front suspension to drop and the resulting drop caused the front tire to be ripped from its rim. As a result, I briefly lost control and crashed into a parked vehicle. Had this occurred at a higher speed the result would have been disastrous! The lower A-Frame is a thick cast aluminum structure that is approx 11/2" thick where it cracked apart.
NHTSA complaint #11494982 — an unverified report by a vehicle owner.
at 100,000 milesWendell, NCCrash
SERVICE BRAKES
The contact owns a 2015 Ford Fusion. The contact stated while driving approximately at 70 MPH and turning slightly into the right lane, the steering began to shudder. The contact was unaware of any warning lights being illuminated. Additionally, when the contact applied the brake pedal, it traveled to the floorboard. The contact lost control and went off the highway, crashing into a ditch. The contact had the vehicle towed to a collision repair shop. The vehicle was not taken to a dealer and was not diagnosed. The vehicle was repaired for collision damage only. A recall notice for NHTSA Campaign Number 22V011000 (Service Brakes, Hydraulic) was received however the contact was uncertain if his failure was related to the recall. The manufacturer had not been informed of the failure. The failure mileage was approximately 100,000.
NHTSA complaint #11456309 — an unverified report by a vehicle owner.
at 91,000 milesCameron, NCCrash1 injured
SEAT BELTS
VEHICLE WAS INVOLVED IN AN ACCIDENT ON APRIL 10, 2019. THE SEATBELT CAME LOOSE AT THE METAL CABLE. ALL OTHER 2015 FORD FUSIONS HAVE HAD RECALLS FOR THE SAME ISSUE. THE RECALL SHOULD BE EXPANDED TO INCLUDE FUSION HYBRID. THE VEHICLE WAS IN MOTION AND TURNING. *DT PHOTOS ATTACHED
NHTSA complaint #11196119 — an unverified report by a vehicle owner.
at 1,300 milesMilton, MACrash
VEHICLE SPEED CONTROL
GOOD AFTERNOON, I WANT TO BRING THIS TO YOUR ATTENTION. I DON'T KNOW IF IT'S A PROBLEM WITH FORD OR WITH ME. SO PLEASE BEAR WITH ME. I JUST PURCHASED THE ABOVE VEHICLE ABOUT 3 WEEKS AGO. IT IS BRAND NEW. THIS VEHICLE COMES WITH A FEATURE CALLED "ACTIVE PARK ASSIST." IT IS NEW TO ME AND HAVE NEVER OWNED A VEHICLE WITH THIS FEATURE PREVIOUSLY. YESTERDAY, I USED IT FOR THE FIRST TIME. I TURNED IT ON AND LET IT PARALLEL PARK FOR ME. I FOLLOWED THE DIRECTIONS ON THE VEHICLE VIDEO SCREEN AND TOOK MY HANDS OF THE WHEEL. THE VEHICLE THEN BACKED INTO THE SPACE AND STRUCK THE CAR PARKED BEHIND. NEEDLESS TO SAY, I WAS STUNNED. THE DIRECTIONS IN FORD'S MANUAL ARE SOMEWHAT, AT LEAST FROM MY PERSPECTIVE, UNCLEAR. ON PAGE 180, IT SAYS "THE DRIVER IS RESPONSIBLE FOR AVOIDING HAZARDS AND MAINTAINING A SAFE DISTANCE AND SPEED, EVEN WHEN THE SYSTEM IS IN USE." ON PAGE 182, THE MANUAL STATES "IF YOUR VEHICLE SPEED EXCEEDS 6MPH, THE SYSTEM SWITCHES OFF AND YOU NEED TO TAKE FULL CONTROL OF YOUR VEHICLE." I'M STILL UNCLEAR AS TO WHETHER THE BRAKES ARE OPERATED BY THE VEHICLE DURING PARKING ASSIST OR ME. FOR NOW, I'M NOT USING IT. THANK YOU FOR LOOKING AT THIS. REGARDS,
NHTSA complaint #10712048 — an unverified report by a vehicle owner.
at 1,300 milesMilton, MACrash
STEERING
GOOD AFTERNOON, I WANT TO BRING THIS TO YOUR ATTENTION. I DON'T KNOW IF IT'S A PROBLEM WITH FORD OR WITH ME. SO PLEASE BEAR WITH ME. I JUST PURCHASED THE ABOVE VEHICLE ABOUT 3 WEEKS AGO. IT IS BRAND NEW. THIS VEHICLE COMES WITH A FEATURE CALLED "ACTIVE PARK ASSIST." IT IS NEW TO ME AND HAVE NEVER OWNED A VEHICLE WITH THIS FEATURE PREVIOUSLY. YESTERDAY, I USED IT FOR THE FIRST TIME. I TURNED IT ON AND LET IT PARALLEL PARK FOR ME. I FOLLOWED THE DIRECTIONS ON THE VEHICLE VIDEO SCREEN AND TOOK MY HANDS OF THE WHEEL. THE VEHICLE THEN BACKED INTO THE SPACE AND STRUCK THE CAR PARKED BEHIND. NEEDLESS TO SAY, I WAS STUNNED. THE DIRECTIONS IN FORD'S MANUAL ARE SOMEWHAT, AT LEAST FROM MY PERSPECTIVE, UNCLEAR. ON PAGE 180, IT SAYS "THE DRIVER IS RESPONSIBLE FOR AVOIDING HAZARDS AND MAINTAINING A SAFE DISTANCE AND SPEED, EVEN WHEN THE SYSTEM IS IN USE." ON PAGE 182, THE MANUAL STATES "IF YOUR VEHICLE SPEED EXCEEDS 6MPH, THE SYSTEM SWITCHES OFF AND YOU NEED TO TAKE FULL CONTROL OF YOUR VEHICLE." I'M STILL UNCLEAR AS TO WHETHER THE BRAKES ARE OPERATED BY THE VEHICLE DURING PARKING ASSIST OR ME. FOR NOW, I'M NOT USING IT. THANK YOU FOR LOOKING AT THIS. REGARDS,
NHTSA complaint #10712048 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 86,300 milesEmmaus, PA
POWER TRAIN
The contact owns a 2015 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, there was an abnormally loud sound coming from the engine compartment after the vehicle had switched from electric to gasoline. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 86,300.
NHTSA complaint #11677755 — an unverified report by a vehicle owner.
at 80,000 milesLewisville, ID
STEERING
The contact owns a 2015 Ford Fusion Hybrid. The contact stated that after his wife had shifted into reverse and depressed the accelerator pedal, there was an abnormal sound coming from underneath the vehicle and the steering wheel failed to turn to the right or the left. The contact stated that his wife turned off and restarted the vehicle and the power steering functionality had not returned. The contact had the vehicle towed to a local dealer who diagnosed the vehicle and determined that the power steering gears, rack, and pinion needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 15V250000 (Steering); however, the VIN was not included. The manufacturer was informed of the failure. The failure mileage was approximately 80,000.
NHTSA complaint #11635710 — an unverified report by a vehicle owner.
Manalapan, NJ
STEERING
Power steering failed exactly as under recall 15S18 and 15N01 - however they say my car isn't included in the recall. The car is still at the dealer and broken, so the part is available at this moment. The steering warning came up while driving. Upon restarting, the car would only work in manual mode. The dealer has confirmed the problem. I have not contacted Ford yet, only talking to the dealer. There was no warning other than the one that came up when the failure occurred.
NHTSA complaint #11617760 — an unverified report by a vehicle owner.
at 78,000 milesHonea Path, SC
STEERING
The contact owns a 2015 Ford Fusion Hybrid. The contact stated while driving at undisclosed speeds, the steering wheel became loose and felt as if it might detach from the steering column. The contact stated there was no warning light illuminated. The manufacturer was notified of the failure and referred to the contact to the NHTSA Hotline for assistance. Upon investigation, the contact discovered NHTSA Campaign Number: 18V167000 (Steering) which was linked to the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 78,000.
NHTSA complaint #11590391 — an unverified report by a vehicle owner.
Tampa, FL
ELECTRICAL SYSTEM
The dealer car Mariano motors LLC sold me the car, sold me it with a fake mileage. May you found below the report Vin history about it.
NHTSA complaint #11589488 — an unverified report by a vehicle owner.
Tampa, FL
ENGINE
The dealer car Mariano motors LLC sold me the car, sold me it with a fake mileage. May you found below the report Vin history about it.
NHTSA complaint #11589488 — an unverified report by a vehicle owner.
Wallkill, NY
STEERING
My steering wheel locked up and was unable to move there was a recall 15V250000 that was allegedly completed by colonial ford in Danbury ct sometime in 08/2015. However the bolts have snapped and it is now at a dealership sunshine ford in Newburgh ny they stated the recall was never fixed and it is becoming an issue and could be a safety issue.
NHTSA complaint #11569043 — an unverified report by a vehicle owner.
Cincinnati, OH
STEERING
Power steering goes out while driving. Usually the colder it is the more frequent. 5 instances of power steering loss. Warning lights about steering loss on dash come on. 1 trip to dealer found nothing wrong. Will start working again hours or up to a day later.
NHTSA complaint #11565409 — an unverified report by a vehicle owner.
at 112,152 milesSmiths Station, AL
POWER TRAIN
The contact owns a 2015 Ford Fusion Hybrid. The contact stated that while driving at various speeds, there was an abnormal noise coming from the vehicle. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the bearings had failed in the transmission. The vehicle was not repaired. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall or under warranty. The failure mileage was approximately 112,152.
NHTSA complaint #11548680 — an unverified report by a vehicle owner.
Cedar Ridge, CA
ENGINE
Engine makes a whining sound when motor engages. 2 auto shops, including Ford dealership says it's a bad transmission. When I went online to see if others have had this problem, issue was confirmed that this is a common problem with this Hybrid. We bought this car brand new, have maintained it per manual at dealership. This should not happen with a car with only 112,000 miles. Lemon law?
NHTSA complaint #11544200 — an unverified report by a vehicle owner.
at 140,000 milesCovington, GACrash1 injured
SERVICE BRAKES, HYDRAULIC
The contact owned a 2015 Ford Fusion Hybrid. The contact stated that while driving 22-25 mph in heavy traffic, the brake pedal was depressed but failed to respond. The driver continuously depressed the brake pedal but the vehicle accelerated and crashed into the rear of unknown Honda. The vehicle continued to travel and seemed to idle. There were no warning lights illuminated. There was a police report filed. The air bag deployed. There was no report of a fire. The driver sustained a quarter size burn on her right arm but medical attention was not provided. The vehicle was towed to a tow lot. The contact was unsure if the local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred her to the NHTSA hotline. The contact stated that she failed to received a recall letter and the failure was related to NHTSA Campaign Number : 22V011000 (SERVICE BRAKES, HYDRAULIC). The vehicle was deemed a total loss by the insurance company. The failure mileage was approximately 140,000.
NHTSA complaint #11526179 — an unverified report by a vehicle owner.
San Antonio, TX
ENGINE
The contact owns a 2015 Ford Fusion. The contact stated that while driving at various speeds, the vehicle would hesitate upon depression of the accelerator pedal and would jerk forward upon depression of the brake pedal. The contact also stated that the "stop safely now" warning message would appear on the instrument panel while parking the vehicle. The contact then stated that the engine had failed to start up after multiple attempts. The contact called an independent mechanic to the scene and she was informed that her engine had over heated due to a coolant leak. The dealer was then notified of the failure and was informed that there were no coolant recalls on her vehicle. The manufacturer was also notified of the failure and a case was filed, she was then referred to NHTSA for further assistance. The vehicle had yet to be repaired. The failure mileage was approximately 107,000.
NHTSA complaint #11522837 — an unverified report by a vehicle owner.
Manassas, VA
SERVICE BRAKES
My Ford Fusion hybrid is no longer safe to drive. I keep it parked in front of my work. I’ve had 2 Mechanics I know personally look at it and they both say the break line is cracked and is spraying out break fluid. I was driving in a stormy day and all of the sudden the break light, traction control light, slippery roads light, abs light, and advance service tech appeared. All at once I knew to drive slow and safe since I had no traction control. I restarted my car and all the lights disappeared. Than as I’m driving the next day, Low break fluid was on the screen but for only a second. And it did that every time I would hit the break. So I bought break fluid and filled it up. I pressed on the breaks many times and turned the wheel to the left so I can look in the wheel well I noticed the leak and immediately knew I needed to get it serviced. I unfortunately don’t have the money and it is gonna remain in front of my work till I can figure out what to do. I looked online to find solutions and found some recalls but when I looked up my vin it didn’t show up for my car. I can attach the recalls I found that look like they are for this issue. Please put add this to the recall list.
NHTSA complaint #11522396 — an unverified report by a vehicle owner.
Manassas, VA
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My Ford Fusion hybrid is no longer safe to drive. I keep it parked in front of my work. I’ve had 2 Mechanics I know personally look at it and they both say the break line is cracked and is spraying out break fluid. I was driving in a stormy day and all of the sudden the break light, traction control light, slippery roads light, abs light, and advance service tech appeared. All at once I knew to drive slow and safe since I had no traction control. I restarted my car and all the lights disappeared. Than as I’m driving the next day, Low break fluid was on the screen but for only a second. And it did that every time I would hit the break. So I bought break fluid and filled it up. I pressed on the breaks many times and turned the wheel to the left so I can look in the wheel well I noticed the leak and immediately knew I needed to get it serviced. I unfortunately don’t have the money and it is gonna remain in front of my work till I can figure out what to do. I looked online to find solutions and found some recalls but when I looked up my vin it didn’t show up for my car. I can attach the recalls I found that look like they are for this issue. Please put add this to the recall list.
NHTSA complaint #11522396 — an unverified report by a vehicle owner.
My Ford Fusion hybrid is no longer safe to drive. I keep it parked in front of my work. I’ve had 2 Mechanics I know personally look at it and they both say the break line is cracked and is spraying out break fluid. I was driving in a stormy day and all of the sudden the break light, traction control light, slippery roads light, abs light, and advance service tech appeared. All at once I knew to drive slow and safe since I had no traction control. I restarted my car and all the lights disappeared. Than as I’m driving the next day, Low break fluid was on the screen but for only a second. And it did that every time I would hit the break. So I bought break fluid and filled it up. I pressed on the breaks many times and turned the wheel to the left so I can look in the wheel well I noticed the leak and immediately knew I needed to get it serviced. I unfortunately don’t have the money and it is gonna remain in front of my work till I can figure out what to do. I looked online to find solutions and found some recalls but when I looked up my vin it didn’t show up for my car. I can attach the recalls I found that look like they are for this issue. Please put add this to the recall list.
NHTSA complaint #11522396 — an unverified report by a vehicle owner.
at 200,000 milesMinneapolis, MN
STEERING
The contact's daughter owns a 2015 Ford Fusion. The contact stated that upon her daughter starting the vehicle, an abnormal snapping sound was coming from the vehicle while turning. There was no warning light illuminated. The contact stated that her daughter used excessive force to steer the vehicle home. Due to the failure, the vehicle was towed to an independent mechanic who informed the contact of NHTSA Campaign Number: 19V632000 (Steering) which he linked to the failure. The manufacturer was notified of the failure and informed him that the vehicle was not under recall. The vehicle was not repaired. The failure mileage was approximately 200,000.
NHTSA complaint #11512784 — an unverified report by a vehicle owner.
at 80,000 milesPico Rivera, CA
POWER TRAIN
The contact owns a 2015 Ford Fusion. The contact received notification of NHTSA Campaign Number: 20V177000 (Latches/Locks/Linkages) and 22V413000 (Power Train), however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at an undisclosed speed, the steering wheel seized. Additionally, the traction control warning light was illuminated. The failure mileage was approximately 80,000. Parts distribution disconnect.
NHTSA complaint #11508935 — an unverified report by a vehicle owner.
at 80,000 milesPico Rivera, CA
LATCHES/LOCKS/LINKAGES
The contact owns a 2015 Ford Fusion. The contact received notification of NHTSA Campaign Number: 20V177000 (Latches/Locks/Linkages) and 22V413000 (Power Train), however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at an undisclosed speed, the steering wheel seized. Additionally, the traction control warning light was illuminated. The failure mileage was approximately 80,000. Parts distribution disconnect.
NHTSA complaint #11508935 — an unverified report by a vehicle owner.
at 102,000 milesRochester, NY
STEERING
The contact owns a 2015 Ford Fusion. The contact stated that while operating the vehicle, a knocking noise was present coming from the front of the vehicle. The vehicle was towed to the local mechanic who diagnosed that the steering gear motor had completely separated from the rack and pinion. The contact indicated that the bolts securing the electric power steering gear motor attachment had failed due to corrosion. The power steering gear motor and bolts were replaced, and the failure was remedied. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 19V632000 (Steering). The failure mileage was 102,000.
NHTSA complaint #11498331 — an unverified report by a vehicle owner.
Greenwood, DECrash
SUSPENSION
While driving on a level flat road at approximately 25 MPH, the front right lower A frame assembly snapped and caused the front suspension to drop and the resulting drop caused the front tire to be ripped from its rim. As a result, I briefly lost control and crashed into a parked vehicle. Had this occurred at a higher speed the result would have been disastrous! The lower A-Frame is a thick cast aluminum structure that is approx 11/2" thick where it cracked apart.
NHTSA complaint #11494982 — an unverified report by a vehicle owner.
Washington, NJ
UNKNOWN OR OTHER
Code p2112, throttle body stuck closed. Lost power, no acceleration, no power steering. Has happened 3 times in the past 2 weeks. Check engine light comes on, no air bags, traction control or hill assist, messages pop up on dash. Too expensive too have Ford "diagnose" issue. No warning before this happens. There was no accident (yet) but it is my only vehicle so I have no choice about driving it.
NHTSA complaint #11481463 — an unverified report by a vehicle owner.
at 100,000 milesWendell, NCCrash
SERVICE BRAKES
The contact owns a 2015 Ford Fusion. The contact stated while driving approximately at 70 MPH and turning slightly into the right lane, the steering began to shudder. The contact was unaware of any warning lights being illuminated. Additionally, when the contact applied the brake pedal, it traveled to the floorboard. The contact lost control and went off the highway, crashing into a ditch. The contact had the vehicle towed to a collision repair shop. The vehicle was not taken to a dealer and was not diagnosed. The vehicle was repaired for collision damage only. A recall notice for NHTSA Campaign Number 22V011000 (Service Brakes, Hydraulic) was received however the contact was uncertain if his failure was related to the recall. The manufacturer had not been informed of the failure. The failure mileage was approximately 100,000.
NHTSA complaint #11456309 — an unverified report by a vehicle owner.
Milton, MA
STEERING
My car has approximately 110,000 miles on it. For the last 6 months, I've been getting alerts on my dashboard ("Service Advance Trak", "Hill Start Not Available", and one or two others). This happens at slow speeds and when turning. When these alerts start, I lose power steering. I've also noticed that when I apply brakes at slow speeds, the ABS engages for a few seconds. I was told by the dealer that it was the engine control module. I had it replaced and reprogrammed. However, the alerts and loss of power steering still happens though not as much.
NHTSA complaint #11439311 — an unverified report by a vehicle owner.
Milton, MA
ELECTRICAL SYSTEM
My car has approximately 110,000 miles on it. For the last 6 months, I've been getting alerts on my dashboard ("Service Advance Trak", "Hill Start Not Available", and one or two others). This happens at slow speeds and when turning. When these alerts start, I lose power steering. I've also noticed that when I apply brakes at slow speeds, the ABS engages for a few seconds. I was told by the dealer that it was the engine control module. I had it replaced and reprogrammed. However, the alerts and loss of power steering still happens though not as much.
NHTSA complaint #11439311 — an unverified report by a vehicle owner.
Milton, MA
SERVICE BRAKES
My car has approximately 110,000 miles on it. For the last 6 months, I've been getting alerts on my dashboard ("Service Advance Trak", "Hill Start Not Available", and one or two others). This happens at slow speeds and when turning. When these alerts start, I lose power steering. I've also noticed that when I apply brakes at slow speeds, the ABS engages for a few seconds. I was told by the dealer that it was the engine control module. I had it replaced and reprogrammed. However, the alerts and loss of power steering still happens though not as much.
NHTSA complaint #11439311 — an unverified report by a vehicle owner.