359 of the
1,168 complaints about the 2009 Ford Fusion are about the
airbag system — 31% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
90,000 miles.
The contact owns a 2009 Ford Fusion. The contact stated while driving 35-45 MPH, the brake pedal was depressed; however, the vehicle was slow to respond. The check brakes system message was displayed. The ABS warning light was illuminated. The contact received notifications of NHTSA Campaign Numbers: 19V904000 (Service Brakes, Hydraulic) and 21V158000 (Air Bags); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The dealer completed the air bag recall and diagnosed the vehicle and determined that the brake module and HECU module were corroded. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue, but no additional assistance was provided. The failure mileage was approximately 96,970. Parts distribution disconnect.
NHTSA complaint #11621936 — an unverified report by a vehicle owner.
Oak Park, MICrash
AIR BAGS
My vehicle failed to stop which resulted to a car crash
NHTSA complaint #11511294 — an unverified report by a vehicle owner.
Des Moines, IACrash1 injured
AIR BAGS
Extended brake travel that caused me to get into a car accident. Also my airbag did not deploy causing me to have a serious headache. I had two people in the vehicle with me. I pushed down on the brake pedal and it felt like it wasn’t stopping or it was stopping very slowly. I was driving straight the person in the white pontiac was trying to turn left. I had the right away no yield or stop sign, but she pulled out in front of me. Driver was a 16 year old girl
NHTSA complaint #11487467 — an unverified report by a vehicle owner.
Warren, MI
AIR BAGS
UNKNOWN
NHTSA complaint #11487372 — an unverified report by a vehicle owner.
at 162,000 milesJanesville, WI
AIR BAGS
The contact owns a 2009 Ford Fusion. The contact stated that the front passenger's side air bag was starting to deploy underneath the dashboard, causing the dashboard to crack. The contact became aware that the VIN was included in NHTSA Campaign Number: 21V158000 (Air Bags) which she associated with the failure. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 162,000.
NHTSA complaint #11478230 — an unverified report by a vehicle owner.
at 163,000 milesDayton, OH
AIR BAGS
The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) and 21V158000 (Air Bags) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact stated that while depressing the brake pedal, the braking distance was extended. The failure was intermittent and occurred at various speeds. The approximate failure mileage was 163,000. VIN tool confirms parts are not available.
NHTSA complaint #11449228 — an unverified report by a vehicle owner.
Rockwood, TN
AIR BAGS
I was driving and my abs light came on and is stuck open, my brake pad fell off on the driver side and the spindle is bent. I’m not sure what happened to my air bags on the passenger side. It looks like it tried to explode
NHTSA complaint #11446566 — an unverified report by a vehicle owner.
Lockport, NY
AIR BAGS
The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) and 21V158000 (Air Bags) however, the dealer and the manufacturer informed the contact that the parts for the recall repairs were not yet available. The contact stated while driving at various speeds, the brake pedal was depressed but hesitated to respond, causing a 2-3 feet stopping distance delay. An unknown warning light was illuminated. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer and the manufacturer were not notified of the failure. The approximate failure mileage was unknown. VIN tool confirms parts are not available.
NHTSA complaint #11438414 — an unverified report by a vehicle owner.
Gaithersburg, MD
AIR BAGS
It's been 6 months since the recall notice was issued, and there is still no remedy for the situation, and I feel unsafe driving my vehicle without a correction made.
NHTSA complaint #11437055 — an unverified report by a vehicle owner.
at 147,010 milesQuinlan, TX
AIR BAGS
The contact owns a 2009 Ford Fusion. The contact stated that after leaving the local dealer the brake pedal was spongy and inoperable. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 19V904000 (Service brakes, Hydraulic) and 21V158000 (Air Bags) however, the parts to do the recall repairs were unavailable. The vehicle was taken to the local dealer who stated that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and referred the contact to another local dealer. The failure mileage was 147,010. VIN tool confirms parts not available.
NHTSA complaint #11434176 — an unverified report by a vehicle owner.
Linden, NJ
AIR BAGS
The contact owns a 2009 Ford Fusion. The contact received a notification for NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) and 21V158000 (Air Bags) however, the parts to do the recall repairs were not yet available. The dealer was notified of the recalls and the contact was informed to bring the vehicle in for service. Despite being at the dealer for three weeks, the contact was repeatedly informed that the parts were not yet available. The contact made multiple attempts to reach the manufacturer but was unsuccessful. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Vin tool confirms parts not available.
NHTSA complaint #11428691 — an unverified report by a vehicle owner.
at 115,000 milesDayton, OHCrash
AIR BAGS
The contact owns a 2009 Ford Fusion. The contact stated that while driving at various speeds, the vehicle would hesitate to stop upon the depression of the brake pedal without warning. The contact had taken the vehicle to an independent mechanic where the brakes were bled; however, the failure persisted. The contact stated that while driving at 25 MPH, she attempted to stop the vehicle but the brakes failed to operate. The contact rear-ended another vehicle and the airbags failed to deploy. There were no injuries as a result of the crash and no medical attention was needed. A police report was filed. The contact was able to drive the vehicle away from the scene; however, there was severe front-end damage to the vehicle. Two years later, the contact received two notifications for NHTSA Campaign Number:19V904000 (SERVICE BRAKES, HYDRAULIC) and NHTSA Campaign Number: 21V158000(AIRBAGS); however, the parts for the repairs were unavailable. Several dealers were notified about the recalls; however, the contact was informed by each one that the parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repairs. The failure mileage was approximately 115,000. Vin tool confirms parts not available.
NHTSA complaint #11418626 — an unverified report by a vehicle owner.
at 168,698 milesMyrtle Beach, SC
AIR BAGS
WHEN I CRANK UP THE CAR THERE ARE TIMES WHEN IT SAYS PASSENGER AIRBAG IS OFF IN THE AIRBAG SIGNAL BE ON THE DASHBOARD AS WELL THIS IS COMING ON ON A REGULAR NOW AS SOON AS I CRANK UP IT WILL COME ON ON THE DASHBOARD EVERY NOW AND AGAIN THE PASSENGER AIRBAG OFF SIGN WILL BE ON AND IT'S USUALLY WHEN I'M DRIVING
NHTSA complaint #11415446 — an unverified report by a vehicle owner.
at 96,000 milesVAN Buren Charter Township, MI
AIR BAGS
TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) AND 21V158000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED ATCHINSON FORD (9800 BELLEVILLE RD, BELLEVILLE, MI 48111, (734) 697-9161) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT SHORTLY AFTER RECEIVING THE LETTER AND WHILE DRIVING 30 MPH OVER A RAILROAD TRACK, THE BRAKE PEDAL WAS DEPRESSED TO THE FLOORBOARD BUT FAILED TO COMPLETELY STOP THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT PUMPED THE BRAKE PEDAL SEVERAL TIMES FOR THE VEHICLE TO COME TO A STOP. THE CONTACT CONTINUED DRIVING TO HIS DESTINATION. ATCHINSON FORD WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE BRAKE PADS, ROTORS, AND THE CALIPERS. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 96,000.
NHTSA complaint #11406872 — an unverified report by a vehicle owner.
Mount Pleasant, SC
AIR BAGS
RECALL FOR ABS WAS ISSUED BACK ON DEC 18, 2019. LAST UPDATE IS THERE WAS SUPPOSED TO BE A FIX EXPECTED BY END OF FIRST QUARTER OF 2020. IT'S NOW THE END OF FIRST QUARTER OF 2021 (15 MONTHS LATER) AND THERE IS STILL NO INDICATION OF A REPAIR DATE. IN ADDITION THERE IS NOW A SAFETY RECALL REGARDING THE DRIVER AIRBAG AS WELL. I UNDERSTAND IT TAKES TIME TO IMPLEMENT A FIX, BUT IT SEEM AS IF THE MANUFACTURER IS NOT PUTTING ENOUGH PRIORITY ON GETTING THESE REPAIRS DONE IN A TIMELY MATTER. AT THIS RATE, WITH TWO ACTIVE SAFETY RECALLS, EITHER FIXES NEED TO BE EXPEDITED; OR AN ACCEPTABLE BUY-BACK PLAN THAT ENSURES OWNERS ARE COMPENSATED FOR THE FULL VEHICLE VALUE PLUS TIME AND RISK.
NHTSA complaint #11405858 — an unverified report by a vehicle owner.
at 48,000 milesBristoe, VA
AIR BAGS
WE HAVE TWO SAFETY RECALLS ON OUR 2009 FORD FUSION DATING BACK TO DECEMBER 2019! ANY IDEA OF WHEN THESE WILL BE ADDRESSED AS FORD SAYS WORKING ON A SOLUTION!!
NHTSA complaint #11405241 — an unverified report by a vehicle owner.
Hilliard, OH
AIR BAGS
OVER THE LAST YEAR, I'VE GOTTEN A DOZEN RECALL NOTICES ABOUT THE AIRBAG. USDOT, BMV, VIOCC, NHTSA, ETC..... I'VE CONTACTED THE LOCAL FORD DEALERSHIP REPEATEDLY. THEY WON'T DO THE RECALL WORK. THEY KEEP SAYING THEY'RE WAITING FOR FUNDING FROM CORPORATE.
NHTSA complaint #11404994 — an unverified report by a vehicle owner.
at 129,000 milesMankato, MN
AIR BAGS
TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT THE AIR BAG COMPARTMENT WAS RAISED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO MANKATO FORD (1935 MADISON AVE, MANKATO, MN 56001, (507) 387-3454) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 129,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11397671 — an unverified report by a vehicle owner.
at 187,000 milesGriffin, GACrash1 injured
AIR BAGS
MY DAUGHTER REAR ENDED ANOTHER VEHICLE AND PUSHED THAT VEHICLE INTO ANOTHER VEHICLE BECAUSE HER BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR AND FAILED TO STOP HER VEHICLE. SHE REPEATEDLY MASHED THE BRAKE PEDAL WITH NO RESPONSE. THE AIR BAGS SHOULD HAVE DEPLOYED AND DID NOT. SHE WAS DRIVING AT ABOUT 45-50 MPH ON THE HIGHWAY AND TRAFFIC STOPPED IN FRONT OF HER. SHE WAS DRIVING CAREFULLY BECAUSE IT WAS IN THE CITY AND HAD BEEN RAINING. SHE WAS NOT FOLLOWING TOO CLOSELY OR GOING TOO FAST FOR CONDITIONS. HER BRAKES FAILED. EVEN THOUGH FORD SAYS THIS VEHICLE IS STILL SAFE TO DRIVE UNTIL THE PARTS COME IN FOR THE RECALL, IT IS NOT. THIS IS A DANGEROUS VEHICLE TO DRIVE UNTIL FORD CAN DO THE ISSUED RECALL FOR THE HYDRAULIC BRAKE VALVE. THEY STILL DON'T HAVE THE PARTS AS OF THE DAY I'M TYPING THIS COMPLAINT. RECALL NUMBER 19V-904. I HAVE MADE STATE FARM AWARE AND THEY ARE PERFORMING INVESTIGATIONS. I HAVE HIRED AN ATTORNEY BECAUSE MY DAUGHTER IS NOT AT FAULT. I HAVE REPORTED THE INCIDENT TO FORD AND THEY WERE NOT HELPFUL. SHE WAS CITED IN THE ACCIDENT AND THERE ARE CLAIMS FOR INJURIES AND DAMAGES.*DT*JB*DT*JB*DT*JB*DT*DT - (RECALL RELATED INCIDENT) TS
NHTSA complaint #11396256 — an unverified report by a vehicle owner.
at 50,000 milesPlantation, FL
AIR BAGS
TAKATA AIRBAG IN MY 2009 FORD FUSION HAS BEEN REPORTED AS DEFECTIVE AND COULD LEAD TO SERIOUS HARM AND INJURY IF IN AN ACCIDENT. WHEN WILL THIS BE RECALLED AND RESOLVED? SEE ARTICLE POSTED BY CNN BUSINESS: HTTPS://WWW.CNN.COM/2021/01/22/BUSINESS/FORD-TAKATA-AIRBAG-RECALL/INDEX.HTML
NHTSA complaint #11394992 — an unverified report by a vehicle owner.
Raymond, NHCrash1 injured
AIR BAGS
TL* THE CONTACT OWNED A 2009 FORD FUSION. THE CONTACT STATED THAT WHILE COMING OFF THE INTERSTATE APPROXIMATELY 30 - 35 MPH WHEN PRESSING THE BRAKES, WHEN THE VEHICLE FAILED TO STOP. THE VEHICLE'S BRAKES FLOORED. THE CONTACT ENDED UP CRASHING INTO THE VEHICLE IN FRONT OF THEM. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED AND DEEMED TOTALED. THE CONTACT RECEIVED INJURIES TO THEIR LOWER BACK, HIPS AND NECK AREA WHEN MEDICAL ATTENTION WAS NEEDED. A POLICE REPORT WAS FILED. THE CONTACT STATED THAT THEY HAD NOW LEARNED OF THEIR VEHICLE BEING INCLUDED IN TWO RECALLS NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) AND 19V001000 (AIR BAGS). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND TRANSFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #11361552 — an unverified report by a vehicle owner.
Cambria Heights, NY
AIR BAGS
IN APRIL OF LAST YEAR 2019 I WAS NOTIFIED OF A AIRBAG RECALL ON MY VEHICLE. I WENT AND GOT MY AIRBAG RECALL DONE. NOW MY AIRBAG LIGHT ON DASH STAYS ON FOR THE PASS THREE DAYS. I TOOK MY VEHICLE BACK TO THE SAME FORD DEALERS THAT SERVICE MY CAR. MY VEHICLE WAS IN MOTION WITH THE AIRBAG LIGHT STILL ON. THE DEALER SHOP IS TELLING ME IT MAY NOT BE MY AIRBAG AND I WILL HAVE TO PAY FOR DIAGNOSIS,ETC.
NHTSA complaint #11323687 — an unverified report by a vehicle owner.
Miles City, MT
AIR BAGS
2009 FORD FUSION. CONSUMER WRITES IN REGARDS TO AIRBAG RECALL. CONSUMER STATES THAT THEY NO LONGER OWN THIS VEHICLE DUE TO IT BEING TOTALED. *LD
NHTSA complaint #11323732 — an unverified report by a vehicle owner.
at 100,200 milesRockport, TX
AIR BAGS
TOOK VEHICLE TO BE REPAIRED FOR PREVIOUS AIRBAG ISSUES AND THE LIGHT HAS COME BACK ON WHILE DRIVING ON A CITY STREET IN ROCKPORT, TEXAS AND NEVER WENT BACK OFF.
NHTSA complaint #11297415 — an unverified report by a vehicle owner.
at 75,080 milesWollaston, MA
AIR BAGS
TAKATA RECALL. VEHICLE STATIONARY ON JANUARY 18, 2019 THE PASSENGER AIR BAG INFLATOR WAS REPLACED UNDER THE 18S01 RECALL, FORD PART NUMBER 8E5Z 54044A74 AD. ON SEPTEMBER 10, 2019 BROUGHT CAR INTO LOCAL QUIRK FORD DEALERSHIP FOR SERVICE BECAUSE AIR BAG COVER WAS NO LONGER WAS FLUSH TO THE DASHBOARD. FORD SERVICE SAID PROBLEM WAS DUE TO "WORN DASHBOARD" AND NOT COVERED UNDER RECALL. SEE FIRST ATTACHED PICTURE. CALLED FORD CUSTOMER SERVICE ON SEPT 11, 2019 WAS TOLD PROBLEM WAS NOT COVERED UNDER ANY RECALLS OR ANY WARRANTIES, CASE NUMBER CAS-24226208-S8R0V4. MY CONCERN IS THAT BY HAVING AN OPEN CORNER (SEE SECOND ATTACHED PICTURE) FOREIGN OBJECTS COULD ACCIDENTALLY FALL INTO THIS SPACE WITHOUT THE DRIVERS KNOWLEDGE (IE. A PENNY, DIME, ETC) AND IF THE AIR BAG DEPLOYED A SERIOUS INJURY COULD OCCUR. SPECIFICALLY, FOREIGN OBJECTS COULD BECOME AIR BORNE WHEN AIR BAG DEPLOYED. A SMALL PIECE OF METAL LIKE A PENNY OR DIME COULD CAUSE FATAL DAMAGE TO THE PASSENGERS IN THE CAR IF AIR BAG DEPLOYED. NOT SURE IF THIS SHOULD BE COVERED UNDER THE ORIGINAL TAKATA RECALL OR IF ANOTHER RECALL SHOULD BE ISSUED. IN ANY CASE I BELIEVE THIS IS A SERIOUS SAFETY ISSUE WHICH SHOULD BE BROUGHT TO YOUR ATTENTION.
NHTSA complaint #11255141 — an unverified report by a vehicle owner.
North Chesterfield, VA
AIR BAGS
FORD AIR BAG RECALL. FORD UNABLE TO REPAIR IN A REASONABLE TIME. AFTER YEARS OF EARNING TO REPLACE THE AIRBAGS AND NOTING NONE WERE AVAILABLE, I RECEIVED NOTICE FROM MY STATE DMV TO HAVE THE AIR BAGS REPLACED. I CALLED FORD TO SETUP AN APPOINTMENT AND THEY DON'T HAVE ANYTIME TO DO THE WORK UNTIL 1 OCTOBER. I CONSIDER THE YEARS OF WAIT AND THEN REQUESTING AN ADDITIONAL 6 WEEKS NOTICE TO MAKE THE REPLACEMENT UNREASONABLE.
NHTSA complaint #11245649 — an unverified report by a vehicle owner.
Toney, AL
AIR BAGS
TAKATA RECALL. I KEEP GETTING RECALL NOTICES FROM FORD MO. CO., I HAVE TAKEN THE CAR IN, THEY WANT ME TO SIGN A WAIVER THATS SAYS, THERE NOT RESPONSIBLE FOR ANY DAMAGE WHILE THE CAR IS IN THERE POSSION.THE LETTER FROM FORD SAYS WE WILL BE GIVEN A LONER CAR TO USE, THE LOCAL DEALER SAYS NO !. IF THE MECHANIC DOES DAMAGE THERE NOT RESPONSIBLE, IF ITS LOST ARE STOLEN, BACKED INTO WHILE SITTING ON THEIR PROPERTY, BROKEN INTO, THERE NOT RESPONSIBLE !!! *TT
NHTSA complaint #11245525 — an unverified report by a vehicle owner.
at 183,000 milesPurcellville, VA
AIR BAGS
TAKATA RECALL I HAVE BEEN TRYING FOR OVER 6 MONTHS TO GET THIS TAKATA AIRBAG FIXED. WHEN I CALL A FORD LOCATION ( LOCAL DEALERSHIP/CUSTOMER SERVICE) THEY TELL ME MY CAR HAS BEEN FIXED. I HAVE NOT TAKEN MY FUSION ANYWHERE FOR THIS RECALL FIX. I HAVE MADE OVER 30 PHONE CALLS TO FORD. THERE IS A VIN NUMBER MIX UP IN THE FORD SYSTEM. ANOTHER CAR WAS REPAIRED USING MY VIN#. MY AIRBAG HAS NOT BEEN REPAIRED. FORD TELLS ME THAT IT HAS. PLEASE HELP!
NHTSA complaint #11232658 — an unverified report by a vehicle owner.
Plymouth, PA
AIR BAGS
TAKATA RECALL THE REPLACEMENT R- SIDE AIR BAG WAS REPLACED AFTER 1 YEAR RECALL WAITING. NOW THE INSTALLED AIRBAG SHOWS YELLOW FOAM TYPE COMING OUT FROM ACCROSS THE TOP OF THE AIR BAG ON THE DASH BOARD. NOTIFIED COCCIA FORD- THEY SAID DRIVE IT IN TO BE CHECKED ON MONDAY MAY 20 2019-SAID-OK TO DRIVE IT.
NHTSA complaint #11208412 — an unverified report by a vehicle owner.
Cheektowaga, NY
AIR BAGS
TAKATA RECALL, NOT GETTING DONE, I HAVE BEEN TRYING FOR MORE THEN 5MOS TO GET THIS RECALL DONE, 3 TIMES THE DEALER (DELACY FORD) HAS TOLD ME THEY ORDERED THE PART AND WOULD CALL ME WHEN IT COMES IN..NEVER GET A CALL, I HAVE CALLED FORD CUSTOMER SERVICE WITH MORE BROKEN PROMISES. THEY EVEN CALLED A SECOND DEALER (BASIL FORD) AND SAID THAT DEALER WOULD CALL ME TO SCHEDULE AN APPOINTMENT, 3 WEEKS LATER, STILL NO CALL.
NHTSA complaint #11204244 — an unverified report by a vehicle owner.