FaultScore

2009 Ford Fusion engine problems

37 of the 1,168 complaints about the 2009 Ford Fusion are about the engine — 3% of everything reported for this model year. Half of the failures with a mileage on record happened before 101,000 miles.

D

37

Complaints

2

Crashes

3

Fires

3

Injuries

Exactly what failed

Engine 30 81.1%
Engine AND Engine Cooling 4 10.8%
Engine 1 2.7%
Manifold/Header/Muffler/Tail Pipe 1 2.7%
Oil/Lubrication 1 2.7%

Engine & Cooling across every Ford Fusion year

2006 58 1.4%
2007 73 1.8%
2008 40 1.0%
2009 37 0.9%
2010 794 19.6%
2011 290 7.2%
2012 116 2.9%
2013 456 11.3%
2014 238 5.9%
2015 321 7.9%
2016 548 13.6%
2017 525 13.0%
2018 286 7.1%
2019 204 5.0%
2020 55 1.4%

What owners said

Filed with NHTSA, in their own words.

Bellwood, IL

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE

The contact owns a 2009 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined that the exhaust manifold valve was stuck in the open position. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the independent mechanic, who determined that the exhaust manifold valve was stuck in the open position again. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

NHTSA complaint #11545698 — an unverified report by a vehicle owner.

Davenport, FL

ENGINE

Transmission will not go into gear. When it finally does shift it jumps completely forward or backwards depending on the gear. However, it does not matter which gear you put it in. It takes several attempts before it does go into gear; at that time it will completely jump forward/backward. This causes great risk to myself and others on the road/parking lots. I never know when it is going to get in gear or if it will go out while driving. The problem has been reported to the Ford company. The vehicle as not been inspected by any manufacture or policy/insurance. There was no warning, or no warning when it happens.

NHTSA complaint #11541452 — an unverified report by a vehicle owner.

at 114,000 miles Clinton Township, MI

ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION

The contact owns a 2009 Ford Fusion. The contact stated while performing a daily routine check on the vehicle, she noticed that there was no engine oil in the vehicle. The vehicle was taken to the dealer, who informed the contact that they were aware that the oil dip stick assembly had failed due to the screws becoming loosened. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 114,000.

NHTSA complaint #11513193 — an unverified report by a vehicle owner.

at 200,000 miles Andalusia, AL Fire 1 injured

ENGINE AND ENGINE COOLING

The contact owns a 2009 Ford Fusion. The contact stated while driving approximately 15 mph when smoke coming from the engine compartment was noticed. The contact continued to drive until they heard a popping noise from the engine compartment then pulled over. The fire department was called and the fire was extinguished. A police report was filed and the contact sought medical care and sustained smoke inhalation. The vehicle was then towed to the contact's residence. The contact stated check engine warning light was illuminated. The manufacturer was not informed of the failure. The failure mileage was approximately 200,000.

NHTSA complaint #11431223 — an unverified report by a vehicle owner.

at 45,000 miles Clarkston, MI Fire

ENGINE

I WAS DRIVING STOPED AT A LIGHT. NOTICED DARK SMOKE COMING FROM UNDER THE HOOD. MADE MY LEFT TURN TRYING TO GET TO A PARKING LOT JUST AHEAD. THE SMOKE STARTED COMING INTO THE CAR. IT WAS SMOKING BAD BY NOW. I PULLED OVER AS I DID I SAW FLAMES COMING FROM UNDER THE HOOD. THIS IS ONLY A MINUTE OR TWO LATER. I GOT OUT OF CAR CALLED 911. THE WHOLE ENGINE WAS BURNED UP THE FRONT TIRES. WINDSHIELD WAS STARTING TO CRACK AND STARTED MELTING. THIS WAS SO SCARY EVERY THING HAPPENED SO FAST AND THE GAUGE DIDN'T SHOW THE CAR WAS RUNNING THE SLIGHTEST BIT HOT. WITH ALL THAT IT SEEMED WHEN I WAS SLOWING DOWN FOR THE LIGHT THE BRAKES WERE STARTING TO GO OUT. THERE IS ONLY A LITTLE OVER 45,000 MILES ON MY CAR. NOW THAT I THINK OF ALL THIS I THANK GOD I DIDN'T GET INTO AN ACCIDENT AND HURT OR KILL SOMEONE INCLUDING MYSELF. [XXX] FROM CLARKSTON MICHIGAN INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA complaint #11338153 — an unverified report by a vehicle owner.

at 140,000 miles Dallas, NC

ENGINE

VEHICLE LOST BRAKES WHEN LEAVING PAVEMENT ON TO DIRT ROAD.BRAKE PEDAL GOES TO THE FLOOR BEFORE STOPPING.VEHICLE SLOW TO STOP.VEHICLE IN MOTION TURING OFF THE HIGHWAY

NHTSA complaint #11319564 — an unverified report by a vehicle owner.

at 132,000 miles Springfield, MO

ENGINE

HEARD ABOUT A RECALL ON SOME FORD VEHICLES OVER COOLANT LEAK I THINK MY VEHICLE SHOULD BE INCLUDED IN THAT MY VEHICLE IS LEAKING COOLANT BUT I CAN'T TELL WHERE I HAVE AN 09 FORD FUSION 2.3 LI I 4 CYL. SE MODEL. VEHICLE LEAKS WHEN RUNNING OF VEHICLE IS OFF.

NHTSA complaint #11288124 — an unverified report by a vehicle owner.

at 145,000 miles Perris, CA

ENGINE

CAR STALLS WHILE DRIVING AND EVERYTIME I DO A COMPLETE STOP, I'VE BEEN LOOKING ONLINE FOR A SOLUTION TO FIX MY CAR AND IT LOOKS LIKE A LOT OF PEOPLE HAS THE SAME ISSUE AND NOBODY HAS A EXACT SOLUTION TO THE PROBLEM I ALREADY REPLACED THE THROTTLE BODY AND EGR VALVE BUT IT STILL STALLING.

NHTSA complaint #11280784 — an unverified report by a vehicle owner.

Gary, IN

ENGINE

WHILE DRIVING IN TO WORK ON MULTIPLE DIFFERENT OCCASIONS, THE SERPENTINE BELT HAD COME OFF. THE POWER STEERING WENT OUT AND THE ENGINE STARTED TO OVERHEAT. ON 3 DIFFERENT OCCASIONS I HAVE HAD MY CAR TOWED TO A SHOP TO GET FIXED. EACH TIME IT WAS THE IDLER PULLEY BOLT BEING BROKEN. THIS ALL HAPPENED WHILE THE CAR WAS IN MOTION TWICE ON THE HIGHWAY AND ONCE ON A RESIDENTIAL STREET. THERE IS A LOUD CLINKING SOUND AND THE CAR GROWLS.

NHTSA complaint #11192180 — an unverified report by a vehicle owner.

Hilliard, OH

ENGINE

HERKY JERKY ACCELERATION. DEALERSHIP SAID IT WAS A SENSOR. 6 MONTHS LATER, SAME PROBLEM. DEALERSHIP SAID A SMALL OIL LEAK BURNED THROUGH SOME WIRES. STATED SOME SORT OF ISSUE WITH A WIRING HARNESS. STATED WIRING HARNESS NEEDED REPLACED, BUT WAS VIRTUALLY IMPOSSIBLE TO LOCATE. BRAKES CONSTANTLY NEED REPAIRS/REPLACEMENTS. MULTIPLE TIMES PER YEAR.

NHTSA complaint #11143518 — an unverified report by a vehicle owner.

at 112,000 miles Salem, NY

ENGINE

I WAS DRIVING WHEN MY CAR ENTERED "LIMP HOME" MODE AND FAILED TO ACCELERATE. I HAD BARELY ENOUGH TIME TO MOVE ONTO THE SIDE OF THE ROAD FROM TRAFFIC.

NHTSA complaint #11139586 — an unverified report by a vehicle owner.

at 129,000 miles Geneseo, IL

ENGINE

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT IT TOOK AT LEAST THREE ATTEMPTS TO START THE VEHICLE. WHEN THE VEHICLE FINALLY STARTED, IT FAILED TO ACCELERATE AND THE WRENCH WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 129,000.

NHTSA complaint #11109805 — an unverified report by a vehicle owner.

Pensacola, FL

ENGINE

TAKATA RECALL !!!!!!! THE DISPLAY PANEL WARNING LIGHTS COME ON AND GO OFF AT WILL. MOSTLY WHEN ITS HUMID OUTSIDE OR RAINING. THIS IS INCLUDING THE SCARY AIRBAG LIGHT, OIL LIGHT, ENGINE LIGHT. I AM STUCK WITH THE CAR SINCE FORD STATED NO ONE SHOULD SIT IN THE FRONT PASSENGER SEAT. HAS NO VALUE. AND I PRAY EVERY DAY IT DOES NOT KILL ME!

NHTSA complaint #11082628 — an unverified report by a vehicle owner.

Kanawha, IA

ENGINE

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT A RED WARNING LIGHT FLASHED INTERMITTENTLY AND THE VEHICLE STALLED SEVERAL TIMES WITHOUT WARNING. THE DEALER DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE DEALER REPLACED THE PART, BUT THE REMEDY FAILED TO PROVIDE A SOLUTION. IN ADDITION, THE DEALER LATER STATED THAT THE COMPUTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS UNABLE TO BE SAFELY DRIVEN WITHOUT POTENTIALLY STALLING. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

NHTSA complaint #10990924 — an unverified report by a vehicle owner.

at 116,100 miles Wheeling, WV

ENGINE

ELECTRONIC THROTTLE BODY DEFECTIVE. ENGINE STALLS, LOSES POWER, ENTERS LIMP MODE, AND RUNS AT REDUCED SPEEDS. ESPECIALLY DANGERS LEAVING AN INTERSECTION, AFTER BEING STOPPED, YOU CAN'T RELY ON THE VEHICLE HAVING ENOUGH POWER TO CLEAR THE INTERSECTION AS ONCOMING TRAFFIC APPROACHES. ALWAYS CONCERNED ABOUT BEING T-BONED.

NHTSA complaint #10928036 — an unverified report by a vehicle owner.

at 69,000 miles Saline, MI

ENGINE

I PURCHASED THE 2009 FORD FUSION FOR MY 16 YEAR OLD DAUGHTER'S FIRST CAR. IT ONLY HAS 68K MILES ON IT SO I WAS CONFIDENCE THAT IT WOULD BE A RELIABLE CAR. AFTER DIVING IT FOR ABOUT A MONTH THE CAR STARTED STALLING AND IT WAS NEVER CONSISTENT. ABOUT ONCE A WEEK THE CAR WOULD STALL SOMETIMES WHEN PULLING AWAY FROM A STOP SIGN OR JUST DRIVING AT NORMAL SPEEDS. THEN ALSO SOMETIMES IT WOULD SURGE. SHE SAID THE SCARY PART WAS WHEN IT STALLS YOU CAN'T STEER OR BRAKE THE CAR BECAUSE OF NO POWER. AFTER TAKING IT TO THE REPAIR SHOP SEVERAL TIMES THEY COULDN'T FIGURE OUT WHAT WAS WRONG WITH IT. THE DEALERSHIP SAID IT WAS PROBABLY THE THROTTLE BODY BUT COULD NOT SAY FOR SURE AND THERE WAS NO RECALL ON THAT PART. THIS IS UNBELIEVABLE THE CAR IS NOT SAFE TO DRIVE AND THERE IS NO RECALL! ALSO, THE FLOOR MATS WHERE CONSTANTLY GETTING STUCK ON THE GAS PEDAL AND THE CAR ENGINE WOULD RACE UP AND MAKE IT ALMOST IMPOSSIBLE TO STOP THE CAR. SO, THE NICE FUSION MATS ARE NOW IN THE GARBAGE AFTER ALMOST KILLING MY DAUGHTER. I WOULD LIKE TO SEE FORD TAKE RESPONSIBILITY FOR THESE DEFECTS AND FIX THEM!

NHTSA complaint #10891724 — an unverified report by a vehicle owner.

at 101,000 miles Haslett, MI

ENGINE

TL* THE CONTACT OWNS A 2009 FORD FUSION. WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT HEARD A LOUD CLANKING NOISE DIRECTLY BEFORE THE VEHICLE STALLED. THE VEHICLE WAS DIAGNOSED AS NEEDING A NEW MOTOR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 101,000.

NHTSA complaint #10881301 — an unverified report by a vehicle owner.

at 81,540 miles Savage, MN

ENGINE

MY DAUGHTER WAS DRIVING HER 2009 FORD FUSION TO COLLEGE ORIENTATION IN MANKATO, MN. THE CAR WENT INTO "LIMP" MODE ON THE HIGHWAY DUE TO A DEFECTIVE THROTTLE BODY ASSEMBLY AND ULTIMATELY STOPPED RUNNING. THE ISSUE SURROUNDING FORD'S LACK OF COMMITMENT IS THAT THE THROTTLE BODY DEFECT IS A KNOWN ISSUE; REFERENCE CONSUMER SATISFACTION PROGRAM 13N03. THE SERVICE MANAGER AND FORD CUSTOMER SERVICE SAID MY CAR DID NOT FALL WITHIN THE PARAMETERS OF THE REPLACEMENT PROGRAM. I HAVE A CASE NUMBER FROM FORD INVOLVING THE DEFECTIVE THROTTLE BODY, BUT NOBODY HAS FOLLOWED UP WITH ME AND I ASSUME THE CASE IS CLOSED. THE SERVICE MANAGER SAID HE DID NOT KNOW WHY MY CAR WOULD NOT BE COVERED SINCE IT'S THE SAME DEFECT THAT'S ADDRESSED BY THEIR CUSTOMER SATISFACTION PROGRAM.

NHTSA complaint #10730897 — an unverified report by a vehicle owner.

at 37,000 miles Eugene, OR

ENGINE

SMART JUNCTION BOX AND TRANSMISSION HAVE BEEN REPLACED. IT'S A NEW CAR WITH 37000 MILES .

NHTSA complaint #10717549 — an unverified report by a vehicle owner.

Murfreesboro, TN

ENGINE

TL* THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE HESITATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE THROTTLE BODY WAS DEFECTIVE. THE CONTACT BELIEVED THE FAILURE MIGHT BE RELATED TO A RECENT CRASH THAT OCCURRED; HOWEVER, THIS WAS NOT CONFIRMED BY THE DEALER. THE FAILURE MILEAGE AND THE VIN WERE NOT AVAILABLE.

NHTSA complaint #10703630 — an unverified report by a vehicle owner.

at 63,976 miles Colorado Springs, CO

ENGINE

I HAVE TWICE NOW EXPERIENCED A CATASTROPHIC ENGINE/POWER TRAIN FAILURE WHILE AT SPEED AND IN TRAFFIC. WHILE DRIVING AND WITHOUT ANY PRIOR NOTICE, MY CAR IMMEDIATELY SHUTS DOWN. DURING WHICH THE ENGINE STALLS, POWER BRAKES FAIL, AND STEERING WHEEL LOCKS. LUCKILY I WAS IN A POSITION IN TRAFFIC WHERE I COULD QUICKLY ENGAGE THE HAZARD LIGHTS AND ALLOW PLENTY OF REACTION TIME FOR OTHER DRIVERS TO AVOID ME. AFTER THE CAR HAS STALLED AND LOST ALL POWER, THAT IS WHEN THE WARNING LIGHTS (ENGINE AND WRENCH) COME ON THE DASH. EACH TIME IT HAS TAKEN NO LESS THAN 5 MINUTES, WHILE SITTING IN HEAVY TRAFFIC, TO RESTART THE CAR. WHEN THE CAR RESTARTS IT WILL DRIVE LIKE IT DID PRIOR TO THE FAILURE BUT THE CHECK ENGINE LIGHT WILL REMAIN ON. THIS TIME I WAS ABLE TO BRING THE CAR TO THE LOCAL FORD SERVICE DEPARTMENT TO HAVE THEM DIAGNOSE THE PROBLEM. AFTER A FULL DAY OF TRYING TO RECREATE THE ISSUE (25 MILE TEST DRIVE) THEIR RECOMMENDATION WAS TO TAKE THE CAR AND CONTINUE TO DRIVE AS NORMAL UNTIL IT HAPPENS AGAIN. AFTER RESEARCHING THIS SITE AND SEVERAL OTHERS, I HAVE FOUND THAT I AM NOT THE ONLY FUSION OWNER WHO HAS EXPERIENCED THIS PROBLEM. I BROUGHT SEVERAL DOCUMENTS TO PROVE THE ISSUE HAS BEEN RECOGNIZED BY FORD (CSP 13N03) AND THERE IS A FIX FOR THE PROBLEM. DUE TO THE BUREAUCRATIC NATURE OF THE CONFLICTUAL RELATIONSHIP BETWEEN THE AUTOMOTIVE INDUSTRY AND GOVERNMENT ENTITIES, I AM NOW LEFT WITH A BLUNT REFUSAL TO REMEDY THE ISSUE WITH MY CAR FROM THE FORD DEALERSHIP BECAUSE I DO NOT OWN A 2010 FUSION BUT RATHER A 2009. A MODEL YEAR PRIOR TO WHAT FORD RECOGNIZES HAS ISSUES BUT I IN FACT HAVE TWICE EXPERIENCED THE EXACT SYMPTOMS THAT FORD OUTLINED IN THEIR CSP 13N03 DOCUMENT. AT THE END OF THE DAY I STILL HAVE A VERY UNSAFE VEHICLE THAT IS NOT FIT TO BE ON PUBLIC ROADS BECAUSE OF THE MASS SAFETY RISK IT POSES TO IT'S OCCUPANTS (MY CHILDREN) AND OTHER MOTORISTS.

NHTSA complaint #10692416 — an unverified report by a vehicle owner.

at 102,653 miles Seattle, WA Crash 1 injured

ENGINE

BUSINESS NAME: FORD MOTOR COMPANY. CUSTOMER SERVICE DIVISION P.O.BOX 1904 DEARBORN, MI 48121 BUS PHONE: 866-436-7332 EMAIL: WEBSITE: FORD MOTOR COMPANY. COM NAMES AND ADDRESSES OF ANY OTHER BUSINESSES INVOLVED IN YOUR COMPLAINT: TRANSACTION DATE: 12-15-2014 AMOUNT IN DISPUTE: N/A EXPLANATION OF COMPLAINT: I WAS INVOLVED IN A CAR ACCIDENT ON DECEMBER 15TH 2014 THE CAR I OWN IS A 2009 FORD FUSION SEL .MY ACCELERATOR GOT STUCK MY CAR I WENT OFNLINE TO SEE IF THERE WAS ANY RECALLS ON THE VEHICLE AND THERE WAS ONE I CONTACTED FOR CUSTOMER SERVICE.

NHTSA complaint #10679352 — an unverified report by a vehicle owner.

at 188,000 miles Rayville, MO

ENGINE

WHILE DRIVING MY FUSION WHICH HAS HAD NO MECHANICAL ISSUES UP TO THIS POINT SLAMMED INTO 3RD GEAR FOLLOWED BY A RAPID DECREASE IN POWER AND SPEED. THE CHECK ENGINE LIGHT AND WRENCH CAME ON AND PRETTY SURE WAS IN THE" LIMP HOME" MODE. TOOK IT TO GET THE CODES READ AND P 2104 AND P0607 WERE PRESENT.

NHTSA complaint #10668918 — an unverified report by a vehicle owner.

at 83,464 miles Factoryville, PA

ENGINE

2009 FORD FUSION - WHILE DRIVING, ALL OF THE LIGHTS ON THE INSTRUMENT PANEL LIT UP. DRIVER PULLED OVER TO SAFE AREA & SHUT OFF VEHICLE. VEHICLE WOULD NOT RESTART. LIGHTS, RADIO AND FAN STILL WORKED. VEHICLE WAS TAKEN TO GARAGE FOR ASSESSMENT & REPAIRS - THE MAIN POWER CONTROL MODULE AND THE TRANSMISSION CONTROL MODULE WERE BAD, BATTERY WAS AT 9 INSTEAD OF 12 - ALL COMPONENT'S NEEDED TO BE REPLACED.

NHTSA complaint #10659964 — an unverified report by a vehicle owner.

at 91,000 miles Garden City, GA

ENGINE

I'M GETTING A CHECK ENGINE LIGHT AND A WRENCH SYMBOL ON MY DASHBOARD. WHEN I TAKE IT TO GET CHECKED, IT SAYS 'FAULTY THROTTLE BODY' OR THROTTLE CONTROL ACTUATOR. THIS CAUSES MY FORD FUSION TO GO INTO 'LIMP HOME' MODE. THIS IS A MODE THAT CAUSES THAT CAR TO ACCELERATE NO MORE THAN 20 MILES AN HOUR. THE PROBLEM WITH THIS IS THAT IT HAPPENS WHEN I'M IN THE MIDDLE OF TRAFFIC, TRAVELING AT SPEEDS OF 55-70 MILES AN HOUR. WHEN THIS HAPPENS, I FEAR FOR MY LIFE. WHEN I CONTACT AUTO CARE CENTERS, THEY ALL TELL ME THAT THIS IS A PROBLEM THAT HAS TO BE HANDLED BY THE DEALERSHIP. WHEN I CONTACT THE DEALERSHIP, THEY DON'T KNOW WHAT I'M TALKING ABOUT. I THINK THAT THIS THROTTLE BODY IS DEFECTIVE AND AFTER SOME ONLINE RESEARCH, I SEE THAT I'M ONE OF MANY FORD OWNERS THAT THIS HAS HAPPENED TO. I WOULD LIKE A THEM RECALL THIS DEFECTIVE AUTO PART. I HOPE NO ONE HAS DIED FROM THEIR CAR SUDDENLY GOING INTO 'LIMP HOME' MODE.

NHTSA complaint #10655307 — an unverified report by a vehicle owner.

at 215,000 miles Kentwood, MI

ENGINE

TL-THE CONTACT OWNS A 2009 FORD FUSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED WITHOUT NOTICE. THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING AND THE ELECTRIC THROTTLE BODY WAS REPLACED. THE CONTACT WAS MADE AWARE OF NHTSA ACTION NUMBER: PE13003 (ENGINE) AND STATED THAT THE VEHICLE DISPLAYED THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 215,000. MF

NHTSA complaint #10655199 — an unverified report by a vehicle owner.

at 95,000 miles SAN Antonio, TX

ENGINE

ON 8/10/2014, AFTER PULLING OUT OF THE DRIVEWAY, WE NOTICED A REDUCTION IN ACCELERATION ON OUR 2009 FORD FUSION. THE CHECK ENGINE LIGHT CAME ON AND UPON TAKING THE VEHICLE TO AUTOZONE, THE CODES P2112 AND P2104 SHOWED UP INDICATING A DEFECT WITH THE THROTTLE BODY. UPON RESEARCHING THE INTERNET WE FOUND THE NHTSA ACTION NUMBER PE13003 WHICH INDICATED THAT THERE WAS A PROBLEM WITH THIS PART ON 2009-2013 FUSIONS AND THAT FORD WOULD COVER THE REPAIR WHEN THE PROBLEM OCCURRED. WE TOOK THE CAR TO SOUTHWAY FORD IN SAN ANTONIO ON MONDAY, 8/11/2014. ON FRIDAY, 8/15/2014, THE FORD SERVICE ADVISOR INDICATED THAT THE PROBLEM TRULY WAS THE THROTTLE BODY, BUT WE WERE TOLD THAT FORD WOULD NOT PAY FOR THIS REPAIR. WE HAVE BROUGHT THIS TO THE ATTENTION OF THE SERVICE MANAGER AT SOUTHWAY FORD AND TO THE CORPORATE CUSTOMER RELATIONS DEPARTMENT AT FORD. OBVIOUSLY, THERE IS A DEFECT IN THIS PART, WHICH CAUSES A POTENTIAL LIFE-THREATENING SAFETY HAZARD BUT FORD DOES NOT SEEM TO ACKNOWLEDGE IT AND TAKE RESPONSIBILITY FOR CORRECTING THE PROBLEM.

NHTSA complaint #10625819 — an unverified report by a vehicle owner.

at 38,000 miles South Lyon, MI

ENGINE

WHILE MERGING ONTO A FREEWAY MY CAR EXPERIENCED A SUDDEN LOSS OF POWER WHILE DRIVING. SHORTLY AFTERWARDS MY CHECK ENGINE LIGHT CAME ON AND I TOOK IT TO THE DEALER TO SEE WHAT IT WAS. IT WAS A BAD CATALYTIC CONVERTER I WAS TOLD THAT IT WOULD TAKE 4 WEEKS TO GET ONE IN. MEANWHILE IT BEING MY ONLY CAR I ASKED AND WAS DENIED A LOANER VEHICLE FROM FORD MOTOR CO. AND I WAS TOLD THAT THE VEHICLE WAS STILL SAFE TO DRIVE AS LONG AS I DID NOT LET IT GOO TOO LONG WITHOUT THE REPAIR. I CALLED BACK 4 WEEKS LATER AND WAS TOLD THAT IT WOULD BE AN ADDITIONAL 4-8 WEEKS AS THERE WERE "NO" PARTS TO BE FOUND ANYWHERE. THIS WORRIED ME GREATLY AS THEY EVEN SAID PROBLEMS COULD ARISE IF DRIVEN TOO LONG WITHOUT BEING FIXED. SO I FILED A COMPLAINT WITH FORD MOTOR COMPANY AND WAS TREATED LIKE CRAP BY THEM. THEY TOLD ME THEY WERE WILLING TO HELP BUT "NOT" WILLING TO DO ANYTHING. SO I CALLED A LOCAL NEWS STATION WHO PUT ME IN TOUCH WITH THEIR EXECUTIVE OFFICES WHERE I GOT THE SAME RESPONSE. NO LOANER VEHICLE AND NO COMPENSTAION FOR THE EXTRA GAS I HAD TO BUY AS IT SUCKED IT DOWN. WHENEVER SOMEONE FROM FORD'S CALLS ME I AM LUCKY TO GET A SENTENCE IN BEFORE THEY HUNG UP ON ME! THANKFULLY TO MY CONTACTING A LOCAL NEWS STATION THEY MADE ENOUGH HEADWAY WITH FORD THAT MY PART "FINALLY" ARRIVED TODAY ON 07/28/14 BUT I AM EXTREMELY UPSET THAT FORD WOULD PUT ME IN THE SITUATION WHERE MYSELF AND MY FAMILY COULD BE IN DANGER BY DRIVING AN AUTOMOBILE THAT IS NOT SAFE. DRIVING WITH BAD CATALYTIC CONVERTERS IS NOT SAFE AND COULD CAUSE ALL SORTS OF OTHER ISSUES AND THE FACT THAT FORD'S ENCOURAGED ME TO DO SO IS FRIGHTENING. THIS FOR ONE ALONG WITH THE GM ISSUES HAS ME SERIOUSLY THINKING OF BUYING A FOREIGN AUTOMOBILE FOR THE FIRST TIME EVER. IT WAS WRONG WHAT FORD MOTOR COMPANY DID TO MYSELF AND MY FAMILY AND I HOPE THAT THIS COMPLAINT WILL PREVENT THEM FROM DOING THIS AGAIN IN THE FUTURE!

NHTSA complaint #10616773 — an unverified report by a vehicle owner.

at 81,000 miles Taylor, MI

ENGINE

I WAS DRIVING DOWN THE HIGHWAY IN RUSH HOUR TRAFFIC AT 70 MPH WHEN THE WRENCH LIGHT TURNS ON THE DANS AND THE ENGINE JUST QUIT. VERY SCARY SO I PUT ON MY HAZARD LIGHTS AND COASTED TO THE MEDIAN . I TRIED TO RESTART THE CAR AND THE THEFT LOCK LIGHT STARTED FLASHING AND THE CAR WOULDN'T EVEN CRANK THE MOTOR. HAD THE CAR TOWED TO A LOCAL SHOP IT STARTED RIGHT UP AT THE SHOP AND THERE WERE NO CODES IN THE COMPUTER THE CHECK ENGINE LIGHT IS ON AND THE MESSAGE CENTER SAYA POD DATA ERROR.

NHTSA complaint #10597509 — an unverified report by a vehicle owner.

at 164,381 miles South Lyon, MI

ENGINE

ENGINE LIGHT APPEARED, CAR SEEMED TO CHUG OR LURCH OR ENGINE FELT LIKE IT WAS SLIPPING WHILE DRIVING ON HIGHWAY. THAT HAPPENED A NUMBER OF TIME, WAS TOLD IT WAS BECAUSE OF THE SEVERE COLD WEATHER. THE WRENCH LIGHT WOULD COME ON AND THEN WHEN I SHUT THE CAR OFF IT WOULD NOT COME BACK ON FOR A FEW DAYS. THE MECHANIC SAID THERE WERE NO REPORTS THAT HE COULD PULL FROM THE COMPUTER.

NHTSA complaint #10567513 — an unverified report by a vehicle owner.

Other 2009 Ford Fusion problems

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