238 of the 3,654 complaints about the 2011 Ford Fusion are about the fuel system — 7% of everything reported for this model year. Half of the failures with a mileage on record happened before 51,000 miles.
238
Complaints
6
Crashes
1
Fires
4
Injuries
Filed with NHTSA, in their own words.
FUEL/PROPULSION SYSTEM
Car is leaking gas after being filled mostly up. When I look it up it said this specific car does have some problems with leaking fuel.
NHTSA complaint #11723137 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
Powertrain light came on and threw code p1450 and car went into limp mode. Car will stall at stops and lights and won't go over 40. Replaced the canister purge valve which turned light off but it immediately came back once trying to over 40 and went back into limp mode. Everything I have read and ai has said based on diagnostic information says it's the electronic throttle body which has a recall for this model and year of car but not this vin for some reason.
NHTSA complaint #11722481 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
Car continues to accelerate after applying the brake. Has happened numerous times. Usually at slow speed
NHTSA complaint #11721972 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
My fuel tank cracked due to the purge valve ann also once in a while the steering assist fails
NHTSA complaint #11721086 — an unverified report by a vehicle owner.
FUEL SYSTEM, GASOLINE
The contact's boyfriend owns a 2011 Ford Fusion. The contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal, with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who retrieved a fault code for a failure with the canister purge valve. The contact called another independent mechanic and was given an estimate for repair. The mechanic also referred the contact to Technical Service Bulletin: 15S34. The dealer was notified of the failure, and the contact was informed that the TSB did not apply to the vehicle. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
NHTSA complaint #11682960 — an unverified report by a vehicle owner.
FUEL SYSTEM, GASOLINE
The contact owned a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle stalled. Additionally, there was an abnormal gasoline odor coming from the vehicle. The check engine warning light was illuminated. The contact inspected the vehicle with a scanner and received an EVAP system error code. The vehicle was able to be restarted. The contact stated that while refueling the vehicle, there was fuel leaking from the vehicle near the fuel tank. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 158,000.
NHTSA complaint #11679854 — an unverified report by a vehicle owner.
FUEL SYSTEM, GASOLINE
The contact owns a 2011 Ford Fusion. The contact stated that after pulling into the driveway, the check engine warning light illuminated. The contact's husband used a code reader to check the vehicle. The contact's husband replaced the purge valve canister. The contact stated that after approximately 24 hours, the check engine warning light illuminated. The contact's husband checked the vehicle and found that the purge valve canister had failed. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline to report the failure. The contact related the failure to NHTSA Campaign Number: 15V793000 (FUEL SYSTEM, GASOLINE); however, the VIN was not included. The failure mileage was unknown.
NHTSA complaint #11672025 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
ihave?opntitle.2011fordfusionseflexfuel1OFTHEEXPENSIVEMACHANICALREPLACE ,TOREPAIR/ELECTRONICASSISTSHUTOFFTOMANUALSTEER:FORDWILLREPLACEAIRBAGREPAIR:DRIVEABLE'RUNS:ELECTRONICPOWERSTERINGASSISTANCESHUTOFF':DRIVABLE;REPAIRPALSAYONWED'.STEERINGASSIST/#VIN.TOO15YEARS,FORDDEALER,SERVICETELLSMEMILAGEW/YEARSOLDNOAPPLYbut$.288.00.DIAGNOSIS{FORDPROCONTACTCENTEROFEXCELLENCE./DIAGNOSIS288.00-300.00/SERVICEMAN/SUBMITTAPPROVAL.PHONECONVERSATION/LOCALFORDCARDIAGNOSIS.;PAYFORSTEERINGUPTOAFFORDINGCOMPUTER.DIAGNOSTICSHOWSCODES;HEINHUMOURNOCHARGEDUETOCODEFAULTS/{REPLACE{fordrecalls;UNSAFETYDRIVINGCARISSUES.,PARKD.
NHTSA complaint #11653532 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
The gas tank has developed a crack towards the top of the tank. This appears to be from the exact same issue that Ford recalled because the "purge valve" can cause the pressure to change inside the gas tank. As the pressure increases and decreases, a crack can develop in the top of the tank, allowing fuel to leak. My VIN was not included in the recall for some reason. Even though it is the exact same model and I believe was even built at the same plant in Mexico where the other impacted vehicles were made.
NHTSA complaint #11615872 — an unverified report by a vehicle owner.
FUEL SYSTEM, GASOLINE
The contact owns a 2011 Ford Fusion. The contact stated that while the vehicle was being refueled, the contact heard an abnormal sound. The vehicle was started, and the check engine warning light illuminated. Additionally, the vehicle began shaking. The contact observed an abnormally strong gasoline odor. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 125,000.
NHTSA complaint #11579227 — an unverified report by a vehicle owner.
FUEL SYSTEM, GASOLINE
The contact owns a 2011 Ford Fusion. The contact stated that the lug nuts and the studs had fractured and were replaced by a tire mechanic. The contact also stated that the air bag warning light was illuminated, and the message "Check the Connection of The Fuel Inlet Port" was displayed. Additionally, the contact stated that while driving 30-35 MPH, the vehicle lost power steering functionality inadvertently while making a turn into the driveway. There was no warning light illuminated. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was only included in NHTSA Campaign Number: 21V158000 (Air Bags). Additionally, the manufacturer informed the contact the recall of NHTSA Campaign Number: 15V340000 (Steering) was previously performed on the vehicle. The failure mileage was approximately 153,000.
NHTSA complaint #11576091 — an unverified report by a vehicle owner.
FUEL SYSTEM, GASOLINE
The contact owns a 2011 Ford Fusion. The contact stated that the fuel tank was cracked and leaking. There were no warning lights illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 15V793000 (Fuel System, Gasoline). The manufacturer was not contacted. The failure mileage was approximately 130,000.
NHTSA complaint #11544693 — an unverified report by a vehicle owner.
FUEL SYSTEM, GASOLINE
The contact owns a 2011 Ford Fusion. The contact stated that after refueling the vehicle, the vehicle failed to start-up. Additionally, the check engine warning light was illuminated. The contact made the dealer aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown.
NHTSA complaint #11526744 — an unverified report by a vehicle owner.
FUEL SYSTEM, GASOLINE
The contact owns a 2011 Ford Fusion. The contact stated that an abnormal, fuel odor was coming from the vehicle. There was no warning light illuminated. The contact then noticed that while refueling the vehicle, fuel started to leak from the vehicle. The vehicle was taken to an independent mechanic who confirmed the fuel leak. Upon investigation, the contact discovered NHTSA Campaign Number: 15V793000 (Fuel System, Gasoline). The contact reached out to the manufacturer who referred her to a local dealer for a diagnostic test. The contact was informed by the dealer that additional work was needed to determine the cause of the failure, which would cost an additional fee. The vehicle was not repaired. The failure mileage was approximately 131,000.
NHTSA complaint #11507663 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
CHECK FUEL FILL INLET THE LIGHT STAY ON
NHTSA complaint #11485703 — an unverified report by a vehicle owner.
FUEL SYSTEM, GASOLINE
The contact owns a 2011 Ford Fusion. The contact stated that the vehicle had previously been serviced under NHTSA Campaign Number: 15V793000 (Fuel System, Gasoline) at the dealer; however, after the recall was repaired, the check engine warning light illuminated and a fuel odor was detected while driving. The vehicle was taken to an independent mechanic who diagnosed that the recall had not been performed. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the recall was repaired by the dealer. The failure mileage was 103,140.
NHTSA complaint #11461484 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
PURGE VALVE FAILURE, FORD CLAIMS THEY COULD NOT PROVIDE THE PART WHEN REQUESTED. (CHINO HILLS FORD) SAFTEY WAS PUT A RISK BECAUSE ACCORDING TO THE CURRENT RECALL FOR THE SAME YEAR AND MODEL OF A 2011 FORD FUSION THIS FAILURE COULD CAUSE PRESSURE CHANGES AND MAY CAUSE THE TANK TO CRACK AND LEAK FUEL. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCES INCREASES THE RISK OF A FIRE. YES THE PROBLEM WAS CONFIRMED BY A FORD DEALER IN CHINO HILLS YES IT HAS BEEN INSPECTED BY FORD AND RESULTED IN A FAILED EVAP PURGE VALVE TEST AND CALLED FOR REPLACEMENT YES THE PROBLEM CAUSED A P0456 CODES WHICH INDICATED A SMALL LEAK IN THE EVAP SYSTEM.
NHTSA complaint #11455772 — an unverified report by a vehicle owner.
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:THROTTLEBODY/MANIFOLD
The contact owns a 2011 Ford Fusion. The contact stated that while driving at various speeds, the vehicle would suddenly shake and vibrate. The vehicle was taken to an independent mechanic who diagnosed that the electronic throttle body was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 138,000.
NHTSA complaint #11453436 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
Car was purchased used at approximately 100,000 miles. While filling tank at pump, automatic shutoff on pump triggered repeatedly. It seemed vapor was backing up into the fill tube, so filling tank consisted of pressing pump then releasing once per gallon to allow vapors to disperse and repeat. Several mechanics reported working on similar cases and suggested inspecting the CPV canister. At approximately 110,000 miles, car developed a gas tank rupture. Mechanic inspected and determined that tank had burst at seam. In researching the CPV canister, discovered recall 15S34. Vin search states that this recall does not apply to this vehicle, but symptoms are identical to technical description.
NHTSA complaint #11435422 — an unverified report by a vehicle owner.
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE REFUELING THE VEHICLE, HE NOTICED THAT GASOLINE WAS LEAKING FROM THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER OR AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RELATED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000.
NHTSA complaint #11407967 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
AIRBAG: TOOK CAR IN FOR PASSENGER AIR BAG RECALL, GOT THE CAR BACK AND NOW THE PASSENGER AIRBAG LIGHT NOT WORKING PROPERLY AND THEY WANT TO CHARGE ME. IT WAS FINE TILL THE RECALL ISSUE FOR THE PASSENGER AIRBAG. FUEL SYSTEM: EVERY TIME I FILL MY GAS TANK (I NEVER TOP OFF), MY CAR STALLS OUR OR BUCKS. AFTER 40 OR SO MILES IT WONT DO IT ANYMORE UNTIL I FILL UP AGAIN. I'VE EVEN HAD IT STALL GOING 40 MPH.
NHTSA complaint #11403526 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
FUEL TANK IS CRACKED AND ACTIVELY LEAKING FUEL. THERE WAS A RECALL FOR THIS ISSUE, CLEARLY IT DID NOT FIX THE PROBLEM.
NHTSA complaint #11398542 — an unverified report by a vehicle owner.
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE CHECK ENGINE LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER BOULEVARD FORD LOCATED AT 40 BRIDGEVILLE RD, GEORGETOWN, DE 19947 WHO DIAGNOSED THAT THE CANISTER PURGE VALVE WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 90,000.*DT
NHTSA complaint #11394493 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
FAILURE OF THE THROTTLE BODY AND MOTOR ASSY. T\INTERNAL FAULT CODE P2112 CAUSED THE POWER ON CAR TO GO TO LIMP MODE. THIS CREATED A DANGEROUS SITUATION AT HIGHWAY SPEEDS. THE ITEM HAS BEEN FLAGGED IN FEBRUARY 21, 2013 NHTSA ACTION NUMBER: PE13003ELECTRONIC THROTTLE BODY MALFUNCTION NHTSA ACTION NUMBER: PE13003 FORD HAS FAILED TO CORRECT THE ISSUE ON MY VEHICLE. THIS OCCURRED 17 AUG 2020. THE VEHICLE WAS AT 152,000 MILES AND HAD BEEN SERVICED REGULAR BY FORD SINCE PURCHASE IN 2011. THIS ISSUE SHOULD HAVE NEVER OCCURRED. I HAD STOPPED AT A LIGHT AND MADE A RIGHT TURN ON TO EXPRESSWAY IN RUSH HOUR TRAFFIC. WITH NO ACCELERATION THIS BECAME A DANGEROUS SITUATION VERY QUICKLY. I EXPECTED TO ACCELERATE TO 45MPH BUT COULD BARLEY CREEP TO 20 MPH MAX.
NHTSA complaint #11352389 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE REFUELING THE VEHICLE, THERE WAS AN ABNORMAL FUEL ODOR OUTSIDE OF THE VEHICLE. THE CONTACT STATED THAT THERE WAS A FUEL LEAK UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN TO RC LACY INC. (25 MAPLE AVENUE CATSKILL, NY 12414, (888)733-2720, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE PURGE VALVE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE) AS A SOLUTION TO THE FAILURE. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE AND REFERRED THE CONTACT BACK TO THE SAME DEALER FOR A SECOND DIAGNOSTIC TEST WHICH WAS STILL PENDING. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.
NHTSA complaint #11323191 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
FOR THE LAST YEAR EXPERIENCING PROGRESSIVELY WORSENING DRIVABILITY ISSUES. THE MOST CONCERNING IS STEADILY INCREASING THROTTLE LAG (TIME BETWEEN APPLYING MORE PRESSURE TO ACCELERATOR AND VEHICLE RESPONDING), WHICH I VIEW AS A SAFETY ISSUE. THE VEHICLE DOES NOT RESPOND APPROPRIATELY WHEN APPLYING THROTTLE, WHICH MAY INCREASE RISK OF ACCIDENT B/C VEHICLE MAY NOT ACCELERATE PROPERLY WHEN NEEDED EITHER PLACING ME AT RISK BECAUSE IT LEAVES ME IN THE PATH OF ANOTHER VEHICLE OR PREVENTS MY VEHICLE FROM EXPEDITIOUSLY RESPONDING TO AVOID ANOTHER VEHICLE.. SECONDARILY VEHICLE NOW OPERATING ALMOST EXCLUSIVELY IN GAS POWER MODE (WORSENING MPG EFFICIENCY) BUT ALSO CAUSING JERKING/HESITATION WHEN TRANSITIONING BETWEEN GAS/EV MODES. THIS POWERTRAIN WAS NOT DESIGNED TO WORK IN GAS ONLY BUT AS A PARTNERSHIP BETWEEN GAS/EV, THEREFORE IN GAS ALONE IS NOT WORKING PROPERLY. INTERNET SEARCH REVEALS MANY OTHER OWNERS EXPERIENCE SAME PROBLEM. TO DEALER SERVICE X 3 - 1ST 2 DEALER SAID NOTHING WRONG. FINALLY GIVEN A FORD SERVICE BULLETIN (ATTACHED) THAT FORD IS AWARE FOR AT LEAST 4 MONTHS AND FORBIDS SERVICE TO THE CAR! THUS I HAVE AN UNSAFE VEHICLE THAT FORD HAS NO SOLUTION FOR REPAIR FOR AT LEAST 4 MONTHS, AND NO INDICATION OF WHEN THIS WILL BE ADDRESSED.
NHTSA complaint #11307900 — an unverified report by a vehicle owner.
FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY:MOUNTING
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED RECEIVED NHTSA CAMPAIGN NUMBER: 13V227000 (FUEL SYSTEM, GASOLINE) AND THE VEHICLE WAS SERVICED AT KIRK AUTO COMPANY (235 STATE HWY 7 FRONTAGE RD, GRENADA, MS 38901). THE CONTACT STATED THE FUEL TANK WAS LEAKING FUEL ONTO THE GROUND. THE CONTACT ALSO MENTION WHILE DRIVING APPROXIMATELY 5 MPH THE STEERING WHEEL WAS DIFFICULT TO MANEUVER WITH THE POWER STEERING WARNING LIGHT ILLUMINATING. THE CONTACT STATED THAT THE FUEL TANK WAS STILL LEAKING FUEL AS THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR SERVICE. THE DEALER DIAGNOSED THE FAILURE AS A CRACKED FUEL TANK THAT NEEDS TO BE REPLACED. THE CONTACT MENTIONED THAT SHE SUSTAINED INJURIES TO THE RIGHT HAND THAT REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 234,069.*DT
NHTSA complaint #11307437 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
DRIVING HOME FROM WORK. INTERSTATE HIGHWAY. SERVICE ADVANCE TRAC LIGHT CAME ON. SHORTLY AFTERWARDS, SERVICE POWER STEERING CAME ON. LIGHTS ON DASH SHOWING YELLOW CAR SWERVING. SLOWED DOWN TO MAKE SENSE OF IT AND STEERING WHEEL WOULD NOT TURN WITHOUT GREAT EFFORT. 1 WEEK BEFORE THIS, SERVICE ENGINE LIGHT WAS ON AND LOCAL GARAGE TOLD ME THE CODE SAID PROBLEM WITH FUEL CAP(WHICH IT DOES NOT HAVE). NOW I HAVE LOOKED AT RECALLS AND FORD SAYS MY CAR WAS BUILT IN AUGUST,2010, BUT VIN COVERED ON THIS RECALL STARTS IN SEPTEMBER, 2010.SO NOW CAR IS DISABLED AND HAVE TO PAY TOW CHARGES TO GET IT HOME, THEN TO DEALERSHIP WHERE IT LACKS BEING COVERED BY A FEW DAYS, THEN ALMOST $2000 IN REPAIRS THAT I CAN'T AFFORD. LUCKY NO ONE WAS INJURED OR KILLED.
NHTSA complaint #11299040 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
THERE WHERE RECALLS AWHILE BACK. AND ONE IT HAD TO DO WITH THE FUEL SYSTEM WHEN I DID THE RECALL FOR IT A YEAR LATER I HAD THE SAME ISSUE TOOK IT TO FORD AN THEY WANT ME TO PAY OVER 500 FOR IT WHEN IT WAS A RECALL THE FUEL LIGHT CAME ON IT SAYS CHECK FULE INLET. IT HAS DISAPPEARED NOW AN THE CHECK ENGINE LIGHT WENT AWAY. THERE WAS A RECALL FOR THE POWER STEERING. MY STEERING WHEEL IS LOCKING IT SAID THAT POWER STEERING LOCKED. AND THEY SAID THAT I CANT DO THE RECALL. I HAVE A 2011 FORD FUSION SE. AND THE ONLY RECALL THEY SAID WAS THERE WAS FOR THE AIR BAGS. I WANT TO KNOW WHY I CANT GET THESE THINGS FIXED. I ONLY HAVE ONE CAR ON A FIXED INCOME I OWN THE CAR. AN NOW I NEED ANSWERS
NHTSA complaint #11296908 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT INSPECTED THE VEHICLE HIMSELF AND FOUND FUEL ON THE GROUND. THE CONTACT ALSO DISCOVERED THAT THE FUEL TANK WAS CRACKED AND THE CANISTER PURGE VALVE FAILED. THE CONTACT MENTIONED THAT THE FUEL TANK WAS CAPLESS. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL TANK). THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 126,000.
NHTSA complaint #11291591 — an unverified report by a vehicle owner.