257 of the
3,654 complaints about the 2011 Ford Fusion are about the
throttle and cruise control — 7% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
45,000 miles.
B
257
Complaints
13
Crashes
0
Fires
5
Injuries
Exactly what failed
Vehicle Speed Control
25599.2%
Accelerator Pedal
20.8%
Acceleration & Cruise Control across every Ford Fusion year
The contact owns a 2011 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle independently accelerated while the brake pedal was depressed. No warning light was illuminated. The failure reoccurred on several occasions. The vehicle was towed to a tow yard; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 58,000.
NHTSA complaint #11751514 — an unverified report by a vehicle owner.
Saint Joseph, MO
VEHICLE SPEED CONTROL
Powertrain light came on and threw code p1450 and car went into limp mode. Car will stall at stops and lights and won't go over 40. Replaced the canister purge valve which turned light off but it immediately came back once trying to over 40 and went back into limp mode. Everything I have read and ai has said based on diagnostic information says it's the electronic throttle body which has a recall for this model and year of car but not this vin for some reason.
NHTSA complaint #11722481 — an unverified report by a vehicle owner.
Castalian Springs, TN
VEHICLE SPEED CONTROL
Car continues to accelerate after applying the brake. Has happened numerous times. Usually at slow speed
NHTSA complaint #11721972 — an unverified report by a vehicle owner.
Gurnee, IL
VEHICLE SPEED CONTROL
#FMSCA v. #GST . * DEATH by HAZMAT 12/12/12. 07/07/07. 05.05.05. Few other dates. *Voip, *Sirus , IQ EMS speaks only central asia languages. Unknown war zone in conflict by indemnity policy in place via marriage certificate. EMT heisted by satellite controls of vehicle and few other fuel funds fuels DBA . Heisted all of my USA insurance associate with land records retrieval orders.
NHTSA complaint #11606248 — an unverified report by a vehicle owner.
at 90,000 milesSt Ann, MOCrash1 injured
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2011 Ford Fusion. The contact stated that while reversing at an undisclosed speed, the vehicle experienced unintended high-speed acceleration and struck a parked vehicle. The brake pedal was depressed but failed to stop the vehicle immediately. The vehicle then crashed into a residence. The air bags did not deploy. The contact suffered injuries to her face, back of the head, and neck; however, medical attention was not received. A police report was filed. The vehicle was towed to the body shop but was not yet deemed totaled by the insurance company. The contact stated that the vehicle had been taken to the dealer twice before the crash; however, the cause of failure was not found and the vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 90,000.
NHTSA complaint #11548419 — an unverified report by a vehicle owner.
at 191,250 milesPinson, AL
VEHICLE SPEED CONTROL
WHILE TAKING A ONE LANE EXIT ON THE FREEWAY GOING AT 30 MILES PER HOUR A WRENCH LIGHT CAME ON AND MY CAR COMPLETELY LOSS POWER. THE CAR COASTED UNTIL IT CAME TO A COMPLETE STOP. THIS WAS VERY DANGEROUS! I COULD HAVE DIED. YOU GUYS REALLY NEED TO GET ALL OF THERE FORD FUSIONS OFF OF THE ROAD. I COULD NOT ACCELERATE OR BRAKE TO SLOW ON THE FREEWAY. I WAITED 5 MINUTES AND THE CAR TURNED ON WITH NO PROBLEM. MY MECHANIC COULD NOT REPLICATE THE PROBLEM SO HE SAID THERE WAS NO PROBLEM. WHILE LOOKING ONLINE THIS IS A THROTTLE BODY ISSUE. WHICH NEEDS TO BE RECALLED IMMEDIATELY. I CAN'T WORK IF I CAN'T GET THERE WITH A CAR THAT I'VE PURCHASED!!! I REFUSE TO DRIVE THIS CAR!
NHTSA complaint #11252656 — an unverified report by a vehicle owner.
at 140,000 milesELK Grove, CA
VEHICLE SPEED CONTROL
STEERING HAS RECALL FOR MY SAME MODEL YEAR AND MAKE BUT FORD SAYS MY VIN IS NOT ON THERE RECALL LIST, I HAVE HAD THE STEERING RACK REPLACED 3 TIMES. THE STEERING IS ELECTRONIC SO WHEN IT BREAKS OR FAILS THE STEERING IS EXTREMELY HARD AND CAR HAS SWERVED OUT OF CONTROL. THIS HAS HAPPEN ON CITY STREETS, HIGHWAY AND IN RESIDENTIAL SETTING. THIS IS THE WEB SITE WERE FORD ANNOUNCED THIS RECALL BUT FOR SOME REASON MY VIN DOES NOT COME UP ON THERE "APPROVED" LIST. WWW.CONSUMERREPORTS.ORG SEARCH FORD RECALLS NEARLY 445K VEHICLES FOR POWER STEERING FAILURE, FUEL LEAK ISSUES
NHTSA complaint #11233190 — an unverified report by a vehicle owner.
at 109,019 milesWashington, DC
VEHICLE SPEED CONTROL
THE WRENCH LIGHT CAME UP ON MY CAR. IT SAYS IT'S THE THROTTLE CONTROL TRANSMISSION. THE CAR GAVE NO SIGN OR WARNING ABOUT THIS CAR THROTTLE. THE CODE COMING UP IS P2111. I BELIEVE THERE WAS A INVESTIGATION GOING ON WITH MY SITUATION A FEW YEARS AGO. IS THIS A RECALL OR SOMETHING THAT CAN BE FIXED BECAUSE OF A RECALL?
NHTSA complaint #11231890 — an unverified report by a vehicle owner.
at 124,000 milesOmaha, NE
VEHICLE SPEED CONTROL
WHILE DRIVING, AT POSTED SPEED, 40MPH ....ALL AT ONCE, THERE WAS A COMPLETE LOSS OF ACCELERATION, A VERY ROUGH IDLE TO THE ENGINE AND A WRENCH ICON SHOWED ON THE DASH. I HAD TO QUICKLY PULL OFF TO THE SIDE OF THE ROAD. I WAS ABLE TO TURN THE VEHICLE OFF AND THEN WHEN I STARTED THE VEHICLE AGAIN THE PROBLEM SEEMED TO RESET AND THE WRENCH ICON DISAPPEARED. I TOOK THE VEHICLE TO LOCAL MECHANIC AND THEIR COMPUTER TOOLS WERE NOT ABLE TO FIND ANYTHING WRONG (CODES WITH A DIAGNOSTIC CHECK). CAR SEEMED TO RUN FINE FOR APPROXIMATELY THE NEXT 500 MILES AND THEN, WHILE DRIVING ON A BUSIER ROAD AT 65 MPH, THE VEHICLE DID THE EXACT SAME THING, AGAIN CAUSING ME TO NEED TO AVOID AN ACCIDENT AND PULL TO THE SIDE OF THE ROAD. I, ONCE AGAIN, WAS ABLE TO RESET THE SYSTEM BY TURNING THE VEHICLE OFF AND BACK ON. I AM VERY CONCERNED ABOUT THE SAFETY OF THIS ISSUE AND FEEL THAT I AM NOW LIMITED ONLY TO LOCAL TRAVEL.
NHTSA complaint #11230862 — an unverified report by a vehicle owner.
at 108,000 milesGulf Port, MS
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 35 MPH, THE VEHICLE JERKED AND STALLED. IN ADDITION, THE CHECK ENGINE AND SERVICE VEHICLE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE THROTTLE BOTTLE NEEDED TO BE REPLACED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 108,000.
NHTSA complaint #11230511 — an unverified report by a vehicle owner.
at 108,450 milesLA Puente, CA
VEHICLE SPEED CONTROL
THE POWER STEERING IN MY 2011 FORD FUSION HAS BEEN GOING OUT PERIODICALLY. WHEN THIS HAPPENS, I HAVE TO WAIT FOR THE OPPORTUNITY TO MAKE A WIDE TURN BECAUSE IT'S VERY DIFFICULT TO TURN THE WHEEL. THERE'S BEEN SEVERAL OCCASIONS WHEN I CAUSED TRAFFIC JAMS OR ALMOST GOT REAR ENDED SINCE THE CAR BEHIND ME DIDN'T EXPECT ME TO TAKE SO LONG TO TURN. A LOT OF TIMES THE POWER STEERING GOES OUT WHEN I'M STOPPED AT A RED LIGHT. I CAN STILL DRIVE THE CAR TO MY DESTINATION LOCALLY USING THE STREETS BUT I FEAR THAT IT WILL GO OUT ONE DAY WHILE I'M DRIVING ON THE FREEWAY. LUCKILY IT'S USUALLY ONLY ME IN THE CAR WHEN IT HAPPENS BUT I'M AFRAID THAT IT MIGHT ALSO HAPPEN WHEN MY KIDS ARE IN THE CAR. IT'S ALSO FRUSTRATING BECAUSE ONLY I CAN DRIVE THE CAR BECAUSE WHEN IT HAPPENED ONCE WHEN MY WIFE DROVE IT, SHE PANICKED AND WASN'T STRONG ENOUGH TO TURN THE WHEEL. THIS TIME, SHE DID HAVE ONE OF MY CHILDREN IN THE CAR. I HAD TO GO MEET HER AND DRIVE IT HOME. I'VE BEEN RESEARCHING THIS ISSUE AND HAVE FOUND THAT THOUSANDS OF VEHICLES WITH THE SAME MAKE, .MODEL, AND YEAR HAVE EXPERIENCED SIMILAR ISSUES YET ONLY CERTAIN VEHICLES ARE PART OF A RECALL. MY CAR IS EXPERIENCING EXACTLY EVERYTHING THAT THE RECALL SAYS IT WOULD YET WHEN I RUN MY VIN #[XXX] THROUGH FORDS DATABASE, MY CAR DOES NOT FALL UNDER THIS POWER STEERING RECALL. WHICH I FIND VERY DISTURBING. I'VE ALSO CONTACTED FORD CORPORATE AND MY LOCAL FORD DEALERSHIP AND THEY JUST ADVISE ME THAT MY VIN # IS NOT PART OF THAT RECALL. WHICH IS VERY ODD. SINCE MY CAR IS EXACTLY WHAT THE RECALL DESCRIBES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11186603 — an unverified report by a vehicle owner.
at 199,516 milesWakeman, OH
VEHICLE SPEED CONTROL
1)POWER STEERING ASSIST FAULT ERROR MESSAGE. NO POWER STEERING. 2)SERVICE TRAC CONTROL ERROR MESSAGE 3)CRUISE CONTROL STICKING AT A HIGH SPEED SO CAN'T USE IT.
NHTSA complaint #11171069 — an unverified report by a vehicle owner.
at 100,000 milesOdenton, MD
VEHICLE SPEED CONTROL
WHEN TRAVELING ON A HIGHWAY THE CAR SHIFTS HARD AND WILL NOT ACCELERATE. DEALER WOULD NOT REPLACE THRODDLE BODY WHEN ASKED TO. THERE IS A RECALL ON THIS. I ALSO SUGGESTED A SOFTWARE UPDATE. I WAS TOLD I NEED A NEW TRANSMISSION. THE CAR HAS BEEN SITTING SINCE LAST YEAR. I PURCHASED A NEW CAR.
NHTSA complaint #11142712 — an unverified report by a vehicle owner.
at 136,546 milesPensacola, FL
VEHICLE SPEED CONTROL
PURCHASED CAR FROM SEVEN STAR AUTO PENSACOLA FLORIDA FIRST PROBLEM WAS HORN HE NEVER FIXED THAN WATER PUMP AND TIME BELT I FIXED SUPPOSED TO FIXED THROTTLE BODY BUT NEVER FIXED AND ALSO HE NEVER INSTALLED HORN FOR SAFETY I TRIED TO GET REFUND BUT I'M IN SCHOOL AN D I WORK AND STILL PAY NOTE FOR A DEFICTIVE CAR AND I ALSO HIT POT HOLE WHICH CAUSED MORE SUSPENSION DAMAGE AND DEALER STILL DOESN'T KNOW HOW TO HELP ME
NHTSA complaint #11111512 — an unverified report by a vehicle owner.
Pulaski, TN
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 45 MPH, THE VEHICLE INADVERTENTLY DECELERATED AND CAME TO A COMPLETE STOP. THE CONTACT HAD TO TURN OFF THE ENGINE BECAUSE IT WAS STILL ON WHEN THE FAILURE OCCURRED. WHEN THE VEHICLE WAS RESTARTED, IT FUNCTIONED PROPERLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND IT WAS DIAGNOSED THAT A SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #11104001 — an unverified report by a vehicle owner.
at 82,300 milesUrbana, OHCrash
VEHICLE SPEED CONTROL
MY CAR WAS STOPPED AT A STOPLIGHT WITH A VEHICLE IN FRONT OF ME. I SHIFTED INTO NEUTRAL AS I NEEDED TO TAKE MY FOOT OFF THE BRAKE. THE CAR WAS ON LEVEL GROUND SO IT WOULD NOT ROLL FORWARD OR BACKWARD. I PUT MY FOOT ON THE BRAKE AND SHIFTED BACK INTO DRIVE. THE CAR ACCELERATED WITHOUT WARNING. I JAMMED ON THE BRAKES, BUT THE ENGINE WAS RACING AND I COULDN'T STOP MY CAR FROM HITTING THE VEHICLE IN FRONT OF ME. I HAPPENED TO GLANCE AT THE TACHOMETER DURING THE INCIDENT AND SAW THE NEEDLE DROPPING BELOW 4,000 RPM. THE ENGINE RETURNED TO NORMAL RPMS AFTER THE COLLISION. NO ONE WAS INJURED AND THE DAMAGE TO BOTH VEHICLES WAS MINOR. BOTH VEHICLES WERE ABLE TO LEAVE THE SCENE UNDER THEIR OWN POWER.
NHTSA complaint #11058247 — an unverified report by a vehicle owner.
at 109,000 milesGermantown, OH
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING, THE VEHICLE FAILED TO ACCELERATE OVER 20 MPH WITHOUT WARNING. THE VEHICLE WAS UNABLE TO ACCELERATE AFTER RESTARTING THE VEHCICLE. THERE WERE THREE WARNING INDICATORS ILLUMINATED AT THE TIME OF THE FAILURE. THE VEHICLE WAS TOWED TO GERMAIN FORD OF BEAVERCREEK (2356 HELLER DR, BEAVERCREEK, OH 45434 (937) 429-1300), BUT WAS NOT DIAGNOSED OR REPAIRED BECAUSE IT WAS UNDER INSPECTION. THE MANUFACTURER WAS CONTACTED, BUT COULD NOT OFFER ASSISTANCE BECAUSE THE VEHICLE WAS NOT UNDER WARRANTY. THE FAILURE MILEAGE WAS 109,000.
NHTSA complaint #11052198 — an unverified report by a vehicle owner.
at 1 milesSummerville, SC
VEHICLE SPEED CONTROL
VEHICLE FAILED TO ACCELERATE. DEALERSHIP INDICATED THAT THIS VEHICLE VIN WAS OUTSIDE THE EXTENDED WARRANTY FOR TROTTLE BODY REPLACEMENT. CAR WAS EXPERIENCING EXACT SYMPTONS OF TROTTLE BODY ISSUE. DURING ACCELERATION THE VEHICLE WOULD STALL AND FAILED TO RESTART FOR A FEW MINUTES. THE ISSUE IS EXTREMELY INTERMITTENT.
NHTSA complaint #11021378 — an unverified report by a vehicle owner.
at 65,000 milesMaple Wood, NJ
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE APPROACHING A RED LIGHT WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE BEGAN TO ACCELERATE INDEPENDENTLY WITHOUT WARNING. THE CONTACT HAD TO APPLY THE EMERGENCY BRAKE IN ORDER TO STOP THE VEHICLE. EARLIER THAT DAY, WHILE DRIVING 10 MPH, THE SENSORS ON THE INSTRUMENT PANEL AND HEATER FAILED. THE CONTACT SHUT OFF AND RESTARTED THE VEHICLE; HOWEVER, THE ELECTRICAL POWER DID NOT RETURN UNTIL MINUTES LATER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
NHTSA complaint #10929973 — an unverified report by a vehicle owner.
at 99,000 milesSavanna, MO
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 60 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND THE VEHICLE DECELERATED INDEPENDENTLY. THE CONTACT STATED THAT THE ACCELERATOR PEDAL WAS DEPRESSED; HOWEVER, THE VEHICLE FAILED TO RESPOND. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 99,000. THE VIN WAS NOT AVAILABLE.
NHTSA complaint #10927149 — an unverified report by a vehicle owner.
at 82,000 milesEL Paso, TX
VEHICLE SPEED CONTROL
IN THE LAST 24 HOURS MY VEHICLE STALLED ON THE FREEWAY (I WAS ALMOST REAR-ENDED--THIS HIGHWAY HAS A CURB ON BOTH SIDES INSTEAD OF SHOULDERS) 4 TIMES IN 5 MILES. THE FIRST TIME WAS AS I WAS TURNING ONTO THE HIGHWAY FROM AN INTERSECTION. EACH TIME, I WAS UNABLE TO ACCELERATE THE CAR WITH THE GAS PEDAL. EACH TIME, THIS WAS PRECEDED BY A LURCHING FORWARD AND A SLUGGISH PERFORMANCE OF THE ENGINE FOR ABOUT 1 SECOND BEFORE THE ENGINE NO LONGER POWERS THE WHEELS. THE WRENCH LIGHT COMES ON AND I HAVE TO TURN THE CAR OFF AND THEN TURN IT BACK ON IN ORDER TO BE ABLE TO ACCELERATE AGAIN. AS I SAID, WHEN I WOULD ACCELERATE, THE ENGINE WOULD DIE, AND THIS HAPPENED FOUR TIMES. WHEN I RESTART THE CAR, BUT BEFORE IT DIES AGAIN, THE CHECK ENGINE LIGHT COMES ON. THIS IS AN ISSUE WITH OTHER 2011 FORD FUSIONS THAT THE NHTSA HAS ALREADY INVESTIGATED--THE THROTTLE BODY IS DEFECTIVE. HOWEVER, SOMEHOW THE NHTSA LET FORD OFF THE HOOK AND DIDN'T RECALL THE PART AND ALLOWED FORD TO ONLY APPLY THE "CUSTOMER SATISFACTION PROGRAM 13N03" TO CARS WITH AUTOMATIC TRANSMISSIONS. I HAVE A MANUAL TRANSMISSION CAR. I WILL TELL YOU THAT EXACTLY WHAT HAPPENED IN CARS THAT INITIATED THE INVESTIGATION AND THIS PROGRAM IS EXACTLY WHAT IS HAPPENING IN MY CAR. THE INVESTIGATION NEEDS TO BE REOPENED AND THIS THROTTLE BODY NEEDS TO BE RECALLED FOR ALL TRANSMISSION TYPES. I WAS ALMOST REAR-ENDED BY A CAR GOING 55 MPH, EVEN THOUGH I HAD MY 4-WAY FLASHERS ON IN THE RIGHT LANE, BECAUSE THE HIGHWAY MY CAR DIED ON A DOES NOT HAVE SHOULDERS. THIS DEFECTIVE PART IS AN EXTREME SAFETY HAZARD AND NEEDS TO BE RECALLED!!
NHTSA complaint #10911234 — an unverified report by a vehicle owner.
at 65,000 milesLittle Rock, AR
VEHICLE SPEED CONTROL
WHILE DRIVING AT 60 MILES PER HOUR MY VEHICLE DECELERATE IN RUSH HOUR TRAFFIC, MILES AWAY FROM HOME. I WAS ABLE TO PUT MY EMERGENCY FLASHERS ON AND MOVE OVER TO THE SHOULDER BEFORE MY CAR COMPLETELY LOST POWER. I HAD A TOOL LIGHT COME ON THE DASH AND THE CAR WAS STILL ON BUT NO POWER. I TURN THE ENGINE COMPLETELY OFF FOR ABOUT T 1 MINUTE AND THEN RESTART MY CAR. I WAS ABLE TO SAFELY MAKE IT HOME. ON MY GRANDCHILDREN FIRST DAY OF SCHOOL, WHILE PICKING UP AT 1 OF 3 SCHOOLS ON THE WAY TO THE SECOND SCHOOL MY CAR DECELERATED JUST BEFORE A TRAIN TRACK DURING RUSH HOUR ONCE AGAIN. THIS TIME MY ENGINE LIGHT CAME ON THE DASH. FOLLOWING THE SAME TECHNIQUE I RESTARTED MY CAR, MADE IT ACROSS THE TRACK ONLY FOR IT TO QUIT AGAIN. MY GRAND BABY WAS WORRIED AND NEEDLESS TO SAY SO WAS I.. USING THE SAME TECHNIQUE WE WERE ABLE TO MAKE IT SAFELY HOME. REQUIRING ANOTHER VEHICLE TO GO PICK UP AT THE OTHER TWO SCHOOL LATE.... PLEASE TELL ME I SHOULDN'T BE AFRAID TO DRIVE MY CAR BECAUSE RIGHT NOW I AM I ATTEMPTED TO PERFORM A VEHICLE HEALTH CHECK BUT IT WANT ALLOW ME TOO. PLEASE SAY THERE IS A SOLUTION TO THIS ONGOING PROBLEM SURELY FORD IS AWARE OF THIS PROBLEM AND THERE'S A RECALL AND I'M UNAWARE RIGHT
NHTSA complaint #10896168 — an unverified report by a vehicle owner.
Waltham, MA
VEHICLE SPEED CONTROL
MY CAR HAS HAD A FEW RECALLS. I BROUGHT IT TO WATERTOWN FORD AND THEY DID NOT FIX IT PROPERLY. I BOUGHT IT AT ENTERPRISE CAR SALES, WOBURN MA. THEY WERE SUPPOSED TO CHECK IT AND IT WAS NOT CERTIFIED LIKE THEY PROMISED. FROM THE FIRST MONTH THE CAR HAD ISSUES. IT KEEPS SHOWING THE WRENCH AND NOT ACCELERATING PROPERLY. I CAN'T AFFORD TO KEEP FIXING IT. I WOULD LIKE FORD TO BUY BACK THE CAR. FOR MORE THAN 11,000.00.
NHTSA complaint #10883186 — an unverified report by a vehicle owner.
at 22,000 milesOLD Fort, NC
VEHICLE SPEED CONTROL
WITH CRUISE CONTROL ON , AT HIGHWAY SPEED OF 60 TO 65 , ON LEVEL ROAD , TRANSMISSION WILL DOWN SHIFT ONE OR TWO GEARS. RPMS GO FROM 2000 UP TO 3500. TO GET IT BACK TO 6TH GEAR I HAVE TO CUT CRUISE CONTROL OFF. RPMS GO BACK TO 2000.FORD DEALER CANNOT FIND ANY CODES WHEN TESTED. CAR DOES THIS IN FIRST FIFTY MILES OR SOMETIMES GOES 100 MILES BEFORE DROPPING GEAR. CAR WAS BOUGHT 20 MONTHS AGO WITH 21C MILES AS CERTIFIED VEHICLE. NOW HAS 34C ON CAR. IT HAS ALWAYS HAD THIS PROBLEM. LAST TIME TESTED BY DEALER 3-2015.
NHTSA complaint #10864928 — an unverified report by a vehicle owner.
at 51,000 milesBaldwinsville, NYCrash1 injured
VEHICLE SPEED CONTROL
AFTER MANY FAILED TEMPS FROM FORD FOR MY BODY THROTTLE ISSUES & FORDS DEALER REFUSAL TO REPLACE THE THROTTLE BODY, BC THE CODE ISN'T PRESENT WHEN THEY HOOK UP THEY'RE DEVICE TO IT(FORD RULES). EVEN THOUGH IS KNOWN WITH FORD THEY CODE WILL CLEAR WHEN THE CAR IS TURNED OFF OR IN MY CASE SOMETIMES SHUT OFF BY ITSELF WHEN THE WRENCH LIGHT APPEARS.06/02/15FORD DEALER DID A PCM UPDATE FOR THE T.BODY & WAS GOOD TO GO. LESS THAN A MONTH LATER ISSUES STARTED AGAIN. IT HAS HAPPENED COUNTLESS OF TIMES WITH MY BF & W.MY KIDS IN THE CAR. I CALLED DAVIDSON FORD & SPOKE TO THE MANGER WHERE HE STATED NOT TO SHUT THE CAR OFF SO THE CODE DOESNT CLEAR & I ASKED IF THE TOW GUY WOULD LEAVE THE CAR ON TO BRING IT HERE. HE GOES WELL NO! THEY WEREN'T OF HELP EVER.ON 03/07/16 HEADING HOME MY CAR WENT IN LIMP MODE & STEERING WENT STIFF. I COULDNT CONTROL THE CAR & ENDED UP HITTING A GUARD RAIL.MY CAR GOT DAMAGE & HURT MY BACK.THE OFFICER STATED I WAS LUCKY BC 20 MORE FT I WOULD OF HIT THE TELEPHONE POLE. THE TOW TRUCK GUY ALSO STATED THE CAR WASN'T SAFE TO DRIVE.THE NXT DAY MY BF CALLED FORD(WHO OPEN A CASE)& STATE FARM OUR INSUR.CO. WE WENT TO N.SIDE COLLISON WERE WE EXPLAINED THE SITUATION & RECALLS ON MY CAR.HE SAID HE WOULD TRY & TALK TO FORD TO SEE WHAT HE COULD DO. HE COULDN'T DO ANYTHING & WE HAD TO DEAL WITH FORD.THIS COLLISON CENTER WAS ON A TIME FRAME & REAL PUSHY.SO I HAD THE CAR TRANSFERRED TO ALAN BUYER COLLISON CENTER WHO WORKS W. MY INSUR. & FORD. WE'VE PLAYED PHONE TAG WITH FORD CSD. THE CLAIM WAS SENT TO FORDS LEGAL GENERAL COUNCIL WHOSE SUPPOSED TO HANDLE THE CASE & HAD 15 BUSINESS TO RESPOND. THEY HAVEN'T RESPONDED OR TRY TO MAKE CONTACT WITH US!I WAS ALSO TOLD BY FORDS CSD NOT TO HAVE THE COLLISON CENTER DO ANYTHING TILL WE HEAR FROM THE LEGAL COUNSEL. MY CAR HAS BEEN AT THE C.C 62+DAYS UNTOUCHED. I UPLOAD LETTER I SENT TO FORD COMPANY.
NHTSA complaint #10864057 — an unverified report by a vehicle owner.
at 56,000 milesOceanside, CA
VEHICLE SPEED CONTROL
WHILE DRIVING ON CITY STREET CAR JUST LOSS POWER AND SLOWLY STOP MOVING ,SO I PULL OVER INTO THE CENTER DIVIDER AS IT SHUT DOWN. I TURNED THE IGNITION TO OFF STARTED IT BACK UP AND CONTINUED ON THAT HAPPENED A FEW YEARS AFTER I BOUGHT THE CAR BRAND NEW, RECENTLY MY CAR HAS BEN DOING A LOT OF JERKING AS IF I'M RUNNING OVER A ROCK SO I TOOK IT IN AND SOME WORK WAS DONE WITH THE TRANSMISSION, THAT WAS ABOUT 2/3 WEEKS AGO AND IT STARTED DOING THE JERKING AGAIN IT USUALLY HAPPENS WHEN I TAKE OFF. SO I CALL TODAY AND MADE ANOTHER APPOINTMENT. MY CONCERN IS THAT THIS CAR ISN'T EVEN 5 YEARS OLD AND ALREADY HAVING PROBLEMS WITH THE TRANSMISSION AND OTHER ISSUE. AND I GOT THE 5 YEAR WARRANTY WITH IS SOON TO EXPIRE AND THE I STUCK WITH A CAR THAT I FEEL WAS FAULTY FROM THE BEGINNING.
NHTSA complaint #10825058 — an unverified report by a vehicle owner.
at 38,500 milesCharlotte, NC
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 25 MPH, THE VEHICLE EXPERIENCED A LOSS OF POWER; HOWEVER, IT STILL HAD SOME ELECTRICAL FUNCTION. PRIOR TO THE FAILURE, THE VEHICLE WAS REMEDIED UNDER FORD'S CUSTOMER SATISFACTION PROGRAM 13N03, BUT THE FAILURE RECURRED. THE THROTTLE BODY WAS REPLACED AND THE VEHICLE WAS REPROGRAMMED THREE TIMES. THE FAILURE OCCURRED SEVEN TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,500.
NHTSA complaint #10807706 — an unverified report by a vehicle owner.
at 50,500 milesBaltimore, MD
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING AT APPROXIMATELY 70 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS ABLE TO BE RESTARTED AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,500.
NHTSA complaint #10764651 — an unverified report by a vehicle owner.
at 80,000 milesWoodbine, MDCrash1 injured
VEHICLE SPEED CONTROL
ON AUGUST 1ST, 2015, I WAS ON MY WAY HOME AT ABOUT 10 PM AT NIGHT. I WAS GOING UP A HILL THAT CURVED TO THE LEFT AND SUDDENLY LOST CONTROL OF MY STEERING WHEEL. INSTEAD OF TURNING LEFT THE CAR PROCEEDED TO GO STRAIGHT WHERE I THEN BEGAN TO PANIC. I THEN SLAMMED MY BRAKE TO THE FLOOR AND IT SOMEHOW UNEXPECTEDLY SPED UP. I CRASHED INTO A POWER LINE AND SMASHED THE FRONT END INTO A TREE THAT HAD TOTALED MY VEHICLE. I HAVE SEAT BELT BURNS ON MY NECK, STITCHES ON MY KNEE, ABRASIONS, SUFFERED FROM A MINOR CONCUSSION, A LARGE AMOUNT OF BRUISES, SMALL CUTS ON MY HANDS AND FOREHEAD. I HAVE FULL MEDICAL DOCUMENTS OF MY INJURIES INCLUDING PICTURES. I LATER FOUND OUT THERE WERE 2 RECALLS ON THE VEHICLE A POWER STEERING AND 1 FULL THROTTLE BODY RECALL. THE POWER STEERING WAS COMPLETELY REPLACED PREVIOUSLY IN 7/16/2013 & 10/26/2013 AND THERE WAS NO SOLUTION TO THE THROTTLE BODY RECALL EXCEPT A EXTEND WARRANTY. I ALSO WENT TO THE CAR DEALERSHIP WHERE I PURCHASED MY VEHICLE 2 DAYS BEFORE THE ACCIDENT AND THEY MENTIONED NOTHING ABOUT ANY OF THE RECALLS. THEY ALSO HAD NO CLUE WHY IT WAS MAKING THE STRANGE NOISES AND TOLD ME IT WAS FINE AFTER 4 HOURS OF SERVICE. IM STILL CURRENTLY EXPERIENCING PAIN IN MY SHOULDER THAT WAS DIAGNOSED AT THE ORTHOPEDICS ON AUGUST 18TH. I HAVE TO ATTEND PHYSICAL THERAPY TWICE A WEEK FOR 6 WEEKS. I CURRENTLY HAVE SHOOTING PAINS IN MY LEFT SHOULDER & MUSCLE SPASMS. ALSO MY LEG HAS NERVE DAMAGE WHERE IM STILL EXPERIENCING NUMBNESS AT THIS TIME. THERE IS ALSO PERMANENT SCARRING FROM THE SEATBELT BURNS & THE AIR BAG RIPPING OFF THE SKIN OF MY LEFT THUMB. WE HAVE DOCUMENTATION OF EVERYTHING INCLUDING THE POLICE REPORT, CAR DIAGNOSIS AND THE VEHICLE IS STILL AT THE TOW LOT. NO ONE ELSE WAS INVOLVED OR INJURED HOWEVER THERE IS DOCUMENTATION OF THE PREVIOUS POWER STEERING RECALL ACCIDENT.
NHTSA complaint #10749926 — an unverified report by a vehicle owner.
at 26,000 milesDenver, CO
VEHICLE SPEED CONTROL
I AM FILING A FORMAL COMPLAINT AGAINST FORD MOTOR COMPANY ABOUT SUDDEN AND REPEATED SURGING OCCURRING ON MY 2011 FORD FUSION. THE FIRST TIME THE CAR SURGED AS I WAS BRAKING, THE CAR SUDDENLY SURGED FORWARD. THE SURGE THREW THE CAR APPROXIMATELY 10 FEET BEFORE IT SLOWED. I WAS ABLE TO TURN ONTO A SIDE STREET AND INTO A PARKING LOT TO TURN OFF THE CAR. AFTER QUIETING DOWN I WAS ABLE TO START THE CAR, MAKING SURE THAT THERE WAS PLENTY OF ROOM BETWEEN ME AND WHATEVER CAR WAS AHEAD OF ME WHEN I BRAKED AT A TRAFFIC LIGHT OR STOP SIGN. AFTER THE SECOND TIME IT SURGED, AS I WAS AGAIN BRAKING, I HAD THE CAR CHECKED BY A FORD DEALERSHIP SERVICE DEPARTMENT THAT WAS UNABLE TO FIND ANYTHING WRONG WITH THE CAR OR ITS SETTINGS. THE CAR DID NOT SURGE WHEN IT WAS TEST-DRIVEN BY THE SERVICE PERSONNEL. TODAY, TUESDAY MARCH 3, 2015, IS THE THIRD TIME THE CAR HAS SURGED. I WAS PARKING THE CAR WHEN, AS I WAS BACKING INTO A PARKING SPACE, THE CAR SURGED FORWARD.. I TURNED THE STEERING TO AVOID THE TRUCK PARKED AHEAD OF ME. WHILE THERE WAS NO DAMAGE TO THE TRUCK, MY PASSENGER SIDE REAR-VIEW MIRROR WAS SEVERELY DAMAGED AND MUST BE REPLACED. THE FORD SERVICE CENTER WHERE I TOOK THE CAR HAS ESTIMATED THAT IT WILL.COST OVER $400 TO REPLACE THE MIRROR. IN ADDITION THERE ARE A NUMBER OF SCRAPES ALONG THE SIDE OF THE CAR WHICH A BODY SHOP WILL HAVE TO REPAINT. THIS IS A SERIOUS SAFETY ISSUE. FORTUNATELY THERE HAVE NOT BEEN ANY PERSONAL INJURIES AS A RESULT OF THE SURGES TO DATE BUT I AM VERY NERVOUS ABOUT DRIVING THE CAR. I HAVE NOW SEEN IDENTICAL COMPLAINTS ABOUT THIS HAPPENING WITH FORD FUSIONS ON THIS AND OTHER AUTOMOBILE COMPLAINT SITES. THIS IS A FACTORY OR PRODUCT DEFECT THAT NEEDS TO ADDRESSED BY FORD MOTOR COMPANY BEFORE SOMEONE IS SERIOUSLY OR FATALLY INJURED.
NHTSA complaint #10691947 — an unverified report by a vehicle owner.