104 of the 3,654 complaints about the 2011 Ford Fusion are about the other systems — 3% of everything reported for this model year. Half of the failures with a mileage on record happened before 84,000 miles.
104
Complaints
3
Crashes
0
Fires
4
Injuries
Filed with NHTSA, in their own words.
UNKNOWN OR OTHER
I need help to get the recalls done on the vehicle I purchased and was never warned of any issues and now stuck and ford service is dwnyinf the repair recalls and I cannot afford or find financing. Please help
NHTSA complaint #11709842 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
7/24/25 Ford Dealer replaced airbag recall, however, the caution light still lights up, like there is still a problem. to do a diagnostic why , they will not cover the cost. Is it possible that the new Airbag still has a problem and should they cover the cost of diagnostic problem
NHTSA complaint #11676292 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Blower motor resistor wiring he's up to a point where the wire melts could cause a fire the wire is crispy burnt had it replaced and had you have it replaced the next 2 years cuz it does the same every year
NHTSA complaint #11671323 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
As I drive the power steering is locking up and my steering assist vault keeps coming on. I have taken my vehicle to Clinton , Indiana Ford dealer & currently taking it back 11/28 for the same issue. Please help. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11557006 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Door handle mechanism made of plastic and breaks, preventing the locking and opening of door from the inside. The inability to leave your car without opening the door from the outside poses a serious safety risk to the driver and passenger in the need to exit a car quickly during emergency situations. This is a common occurrence from the self-repair videos I found online, and the method of failure and the symptoms of failure seem to be the same. My failure occurred when trying to pull the handle quickly breaks the plastic latch inside the mechanism and prevents the door from opening upon pulling the handle.
NHTSA complaint #11529177 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
It started in February 2023 no warning lights nothing just when I came to a stop at a red light the car dies it will start right back most of the time but other times when you start it back it's like the starter stays engaged and makes a struttering sound and whole car shakes and you have to hurry and shut it back off and restart it again the longer you drive the car the more it dies when you come to a stop other times it may not do it for days I've almost been in 7 accidents that I've counted bc of this issue bc it dies and ppl think I should be moving and I can't or I just turn at a light and it will die and I can go until I restart it I also think it cause my battery to go out bc I had to replace it not long after this started. It's not been reported to anyone but you or inspected but is available to be anytime. Components affected ( DOOR HANDLE INSIDE PASSANGER SIDE)My 2nd issue is with my passenger side door handle without warning it just stopped working and now you have to roll window down to open from outside my safety could be at risk bc I wouldn't be able to get out of car if there was a crash. It's not been reported, inspected by anyone but is available anytime to be.
NHTSA complaint #11513697 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The power steering has failed intermittently (at least 5 separate occasions) while driving. The failure was inconsistent between times driven and parked. First time noticed, turned vehicle on and could barely move the wheel. Turned vehicle off and back on and didn't have an issue with the steering wheel or on the road and got home okay. The issue started out this way and then once it was consistent it was unable to operate the vehicle safely. This vehicle is our main vehicle so it happened to myself and to my husband while on his way home from work. However, when the power steering failed was extremely difficult to turn the wheel while driving. We took into dealership and the diagnostics was the electrical power steering is faulty and the traction control has failed. After looking into the issue - we believe our 2011 Ford Fusion may have been one of the recalls that should have been included for the power steering failure recall that was sent to other 2011 Ford Fusions. We did not receive a notification, however after viewing online - Ford recalled 445K vehicles with the same exact issue.
NHTSA complaint #11498097 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I got this 2011 Ford fusion in 2020. The car runs good, but after a couple stops or when I'm slowing down the car turns off and my battery drains. I've replaced the battery, alternator, new shifter, I've taken it to mechanics and they can't figure out the problem, the car still turns off. Please help
NHTSA complaint #11493801 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Power Steering Assist Fault I've seen where the 2011 Ford Fusion was recalled for this and mine has failed. Please add my VIN to the list. If you have any questions or need more information, please contact me. Thank you.
NHTSA complaint #11478495 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
While driving at freeway speed, my 2011 Ford Fusion Hybrid suddenly shutdown before I could pull over safely exposing me to extreme harm from other cars. I was unable to drive it home, as it no longer would safely function sufficient to get me home. Additionally, the airbag recall should have been remedied by now, Ford's response has not been timely.
NHTSA complaint #11477395 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
On several occasions my teenage daughter has had her life put in danger by this mfg defect when the Ford Fusion suddenly flashes a red wrench warning sign and decelerates to a snail’s crawl in the middle of an interstate highway. This happens frequently on hotter days when the car has been run for over an hour. It is unacceptable, dangerous and sad that there’s been no required safety recall by Ford to fix this problem. A simple search online shows this to be happening repeatedly.
NHTSA complaint #11472670 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
It started in January 2022 riding down the road, and the front left tire blew out. While replacing the tire is when the first, of more than a dozen lug nuts / studs/bolts broke off. This would make the car make a weird noise causing the tires to make a weird noise and it be the wheel wobbling. When you’d get up to 45mph or so it would cause the whole to shake and make a noise as well. I went to B&B Tire to have front pads, all rotors and a master cylinder replaced. They said 40% was left on pads and rotors. Also that the used master cylinder wasn’t any good? So, none of the maintenance seemed to resolve the brakes. They were kinda of stumped ?The lug nuts/ studs/ bolts all the way around have either had to be replaced, or sporadically came loose, broke off on there own. It as if the wheels/ lug nuts/ studs/ bolts and brakes are a combination of issues working against each other. We are riding with every tire missing at least one of the three. Some tires are missing more. No, we realized something wasn’t right with the wheels/ lug nuts/ studs/ bolts/ brakes with the first front left tire blew out. Now the back right wheel is giving us trouble. The front left only has 3 lug nuts/ studs/ bolts holding it on. I have photos of the ones that had to be replaced, and what’s on the wheels at this point. The tire pressure light stays on. Whether you just put right amount of air in each on or not. The front left tire was the beginning of everything. I’ve found a tire weight that fell off in my driveway. I called in and filed a complaint via telephone. The photos in this complaint all apply to the ODI# below. VIN #:[XXX] ODI #: 11460546 ( 506503) I found a Recall for 2011 Ford Fusion NHTSA: Campaign #:11V574000 (NHTSA Recall 11V-574 ) & Ford Recall#: 11S23 Campaign Recall #: 11S23 I have more photos I have to email you at vsh@dot.gov INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11461232 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Went to go start my vehicle one morning to take my kids to school and a message popped up on my dash stating "Power Steering Asst. Fault". So, I turn my vehicle off and on a couple of times (no more than 3 times) and got the same message. The steering wheel was hard to turn and it has come to my conclusion that my electric power steering went out which is making it hard to turn my steering wheel, and yes, my vehicle is available for inspection upon request. The safety of my kids and myself was put at risk because its hard trying to drive a vehicle without power steering. I'm scheduled to have my vehicle inspected Tuesday December 7, 2021 at my local Ford dealer. This occurred about 2 months ago, but every time I turned my vehicle off then back on the steering worked.
NHTSA complaint #11442631 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The contact owns a 2011 Ford Fusion. The contact stated that while his wife was starting the vehicle, the power steering assist failed. The vehicle was taken to the dealer, but the dealer informed the contact that the vehicle was 3 months past the deadline for the steering recall repair. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 127,000. The VIN was unavailable.
NHTSA complaint #11442156 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
STEERING ASSIST FAULT LIGHT CAME ON AS I WAS DRIVING AND I WAS NOT ABLE TO STEER THE CAR I HAD TO PULL OVER AND STOP. WHEN I RESTARTED THE CAR THE STEERING WAS WORKING. I WAS VERY HESITANT TO DRIVE THE CAR, MY HUSBAND DROVE THE THE CAR TO THE FORD DEALER AND WE WERE INFORMED DURING THE INSPECTION THE STEERING GEAR WAS FAILING INTERNALY AND THEY RECOMMEND REPLACEMENT. APPARENTLY, I AM 5 MONTHS OUT OF THE 15N01 SAFETY RECALL. I AM WONDERING WHY SUCH A DANGEROUS SAFETY RECALL WOULD HAVE A TIME LIMIT? MY FORD FUSION CAME FROM THE HERMOSILLO ASSEMBLY PLANT DURING THE 9-7-2010 THRU 2-28-2012. I MISSED RECALL DUE TO THE 10 YEARS OF WARRANTY START DATE OF THE VEHICLE. THIS SEEMS LIKE A RECALL THAT SHOULD NOT EXPIRE. I SEE NUMEROUS COMPLAINTS FROM OTHER OWNERS OF FORD FUSION WITH SAME COMPLAINT. IF FORD WAS ABLE TO NARROW DOWN THE CARS AND THE PLANTS THEY CAME FROM, I FEEL THEY SHOULD BE RESPONSIBLE TO FIX THEM REGARDLESS OF MILAGE OR EXPIRATION OF RECALL. THEY STILL POSE A RISK OF HARM OR FATALITY DUE TO ACCIDENTS.
NHTSA complaint #11442043 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I went to work the day my power steering went out it was driving fine that day I got home and parked in the driveway the next day I get in started up and when I put it reverse to back up I noticed that my power steering was not working I need to know if the recall on the power steering system is still in affect
NHTSA complaint #11441240 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The contact owns a 2011 Ford Fusion. The contact stated that while driving at 80 mph, the advance track and "Service power steering soon" warning lights and messages were illuminated. The steering wheel inadvertently jerked out of the contact's hands 5 - 6 times. The contact pulled over and disconnected the fuse from the power steering assist module. The contact was able to drive to his residence without a power steering assist. The contact self-diagnosed the vehicle with a code reader that there was no communication to the power steering assist, and that the StabiliTrak wheel speed sensor on the front passenger’s side was faulty. The contact replaced the front passenger’s side wheel speed sensor. However, after the replacement, all the wheel speed sensors appeared faulty on the code reader. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact to take the vehicle to a dealer for the repair but provided no assistance. The failure mileage was 103,945.
NHTSA complaint #11438234 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Was driving and power steering and advance trac said it need to be serviced and went out automatically became harder to steer
NHTSA complaint #11437951 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I let my 16 year old daughter use my 2011 Ford Fusion SEL. Last Thursday she and my 15 year old daughter were leaving school and suddenly she could not steer. They were both very frightened. There was an error message Power Steering Assist Fault. I came to the school, let them drive my SUV home, and although I have driven many vehicles over the years without power steering it was very difficult to drive. I understand there was a recall in 2015 for this issue but not for Fusions with 3.5 L engines. Why? There have been many complaints and it's only a matter of time before someone gets killed. Please recall this. I can not afford to have this fixed and I don't want to sell a deadly car.
NHTSA complaint #11434492 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I’ve had this car for about four years and since I’ve gotten it once in a while I will have a power steering failure where the steering wheel becomes very hard to Turn and very dangerous to drive. Are usually will turn the car on and then turn it off and turn it back on and it goes away. I’ve also have taken it to the dealership and they said they cannot do anything about it there’s no recall on it. Right now the car is undrivable because the power steering is not functioning properly
NHTSA complaint #11434529 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I have safety concern with my vehicle, because if I am driving there’s a triangle shape light that pops up and when it happened it automatically reduces the speed of the car and sometimes shuts it off while other drivers are driving behind me. This happens to me frequently and the most recent was yesterday 8/9/2021 at a traffic light the vehicle completely shuts off and this is very concerning with my safety and that of my family and I don’t know the problem and how to get it fix. This is a major safety issue and I hope to get an answer from you people and have the problem taking care of. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11428501 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
POWER STEERING FAULT MY CAR I COULDN'T STEER THE CR
NHTSA complaint #11399213 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I WAS DRIVING DOWN WALKER ROAD GOING ONTO DAY HOLLOW AND WHEN I GOT TO THE INTERSECTION THERE WAS NO STOP SIGN INDICATING TO STOP, WHEN I GOT THERE THE OTHER SIDE HAD NO STOP SIGN EITHER AND WHEN I CAME TO A STOP A CAR FLEW BY AS WE BOTH HAD THE RIGHT OF WAY, I HAVE DASH CAM VIDEO AND IF YOU DON'T FIX IT SOMEONE'S GONNA DIE RIGHT THERE. NOTHING ACTUALLY HAPPENED TO MY CAR.
NHTSA complaint #11386332 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
RECALL CODE P0456 WAS REPAIRED BY DEALER. SENT BACK TO DEALER TO BE TOLD THEY GAVE ME A FAULTY PART. CODE COMES BACK ON, SO I SENT CAR TO DIFFERENT DEALER FOR REPAIR. IT WAS REPAIRED BUT NOW CODE CANE BACK ON FOR THE 3RD TIME NOW. CODE IS ON NOW AFTER REPAIRED A WEEK AGO. I WAS NOT GIVEN A LOANER CAR AND THEY HAD MY CAR FOR A WEEK. I DO NOT WANT TO KEEP GOING BACK AND FORTH DUE TO A RECALL
NHTSA complaint #11367001 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
WHEN MY WIFE GOT IN HER CAR TO GO TO WORK, THE DRIVER DOOR WOULD NOT LATCH. WHEN PUSHING THE DOOR ALL THE WAY TO THE CLOSED POSITION IT APPEARED AS IF IT WAS SHUT, BUT THERE WAS NEVER ANY FORCE HOLDING THE DOOR IN PLACE. WE MANAGED TO GET THE DOOR TO APPEAR CLOSED BY ME PUSHING IT SHUT AND HER HITTING THE LOCK BUTTON FROM THE INSIDE. AT THIS POINT, IF SHE ONLY PUSHED OUT A LITTLE BIT ON THE DOOR, IT SEEMED THE LATCH WOULD HOLD. HOWEVER, SHE TOLD ME IT FLUNG OPEN WHEN SHE MADE A RIGHT HAND TURN TO DROP IT OFF AT THE MECHANIC'S. THIS HAPPENED WITHOUT WARNING. THERE HAS A NEVER BEEN ANY PROBLEM WITH THE LATCH OF THE DRIVER DOOR. THIS VEHICLE WAS STATIONARY WHEN WE DISCOVERED THE ISSUE.
NHTSA complaint #11361043 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
OIL, ABS, AND TRACTION CONTROL LIGHTS CAME ON. "SERVICE ADVANCEDTRAC" CODE ON DASH. NO POWER STEERING.
NHTSA complaint #11300012 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
VEHICLE WAS IN MOTION, DRIVING TO WORK IN RAIN AND WET ROAD CONDITIONS. DEPRESSED THE BRAKE PEDAL TO SLOW THE VEHICLE AS IT WAS TRAVELING THROUGH AN INTERSECTION WITH A PUDDLE ON THE ROADWAY. I FELT THE ABS ENGAGE AND THE BRAKE PEDAL PULSATE. THE BRAKE PEDAL PRESSURE FELT FIRM PRIOR TO THE ABS ENGAGING. VEHICLE CONTINUED TO REMAIN IN MOTION WHEN I DEPRESSED THE BRAKE PEDAL AGAIN TO SLOW THE VEHICLE. THIS TIME THE BRAKE PEDAL FELT SOFT AND TRAVELED TO THE FLOOR BOARD BEFORE THE BRAKES BEGAN TO SLOW THE VEHICLE. THE VEHICLES STOPPING DISTANCE INCREASED SIGNIFICANTLY. I WAS ABLE TO DRIVE TO WORK AND HOME, BUT THE BRAKE PEDAL CONTINUED TO REMAIN SOFT AND DID NOT ENGAGE BRAKES UNTIL REACHING THE FLOOR. I CHECKED FOR OBVIOUS LEAKS AROUND THE BRAKE CALIBERS, WITH NONE NOTED, AND THE BRAKE FLUID LEVEL WAS AT THE FULL LEVEL IN THE FLUID RESERVOIR. THERE ARE NO INDICATIONS OF EXTERNAL LEAKING AROUND THE MASTER CYLINDER. I HAVE SCHEDULED AN APPOINTMENT WITH THE LOCAL FORD DEALERSHIP TO DIAGNOSE THE PROBLEM. THERE ARE NO WARNING LIGHTS, ABS OR OTHERS, ILLUMINATED ON THE DASHBOARD BEFORE, DURING OR AFTER THE BRAKES BECAME SOFT AND LESS RESPONSIVE. ORIGINALLY SUSPECTED A MASTER CYLINDER FAILURE, BUT NOW SUSPECT A ABS HYDRAULIC CONTROL UNIT OR MODULE AFTER READING ABOUT SIMILAR FAULT CONDITIONS ON THE INTERNET. THE VEHICLES BRAKE FLUID WAS SERVICED BY FIRESTONE ABOUT 45 DAYS PRIOR TO THIS FAULT OCCURRING. I AM CONCERNED ABOUT THIS FAULT BECAUSE THERE WAS NO WARNING OF IMPENDING FAILURE AND THE LACK OF A WARNING LIGHT INDICATION WITH THE FAULT STILL PRESENT IS ALSO TROUBLING. I WAS ABLE TO AVOID AN ACCIDENT BECAUSE TRAFFIC WAS LIGHT AT THE TIME IT HAD OCCURRED AND WAS ABLE TO REDUCE MY SPEED AND INCREASE MY FOLLOWING DISTANCE TO COMPENSATE FOR THE INCREASED STOPPING DISTANCE.
NHTSA complaint #11291180 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
THERE IS DELAY IS GEAR, HARSH SHIFTING FROM PARK AND ALSO WHILE DRIVING. FORD DEALERSHIP FAILS TO SERVICE AIRBAG RECALL AND THROTTLE BOTTLE RECALL. FORD SAYS F635 TRANSMISSION IS 'SERVICE-FREE' AND TRANSMISSION FLUID DOESN'T NEED REPLACED UNTIL 150K MILES. AT 140K NOW, MY CAR'S TRANSMISSION IS FAILING COMPLETELY. EVER SINCE FIRST OWNING THE FUSION, THE CAR HAS ROUGH AND DELAYED SHIFTING THROUGH PARK-REVERSE-NEUTRAL-DRIVE-LOW AND THROUGH DRIVE GEARS 1-6. QUITE DANGEROUS TO HAVE THIS OCCUR WHEN DRIVING HIGHWAY SPEEDS THROUGH MOUNTAINS. FORD IS A CRIMINAL COMPANY - I WANT THEM TO BUY THIS JUNK OF A CAR BACK FROM ME. ABSOLUTE GARBAGE COMPANY AND GARBAGE CAR.
NHTSA complaint #11291013 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
2011 FORD FUSION OWNER: POSSIBLE WELD ISSUES ON THE LOWER CONTROL ARMS CAUSING THE NOISE CONCERNS AND REQUIRE REPAIR FOR THE LOWER CONTROL ARMS FROM MANUFACTURER. IT MAY BE THE JOUNCE BUMPER RUBBING AGAINST DRY STRUT PLATE CAUSING AN ABRASION NOISE FROM THE STRUT AREA - BIG ASSUMPTION HERE. NOISE HAPPENS IN WARMER MONTHS OVER 50 DEGREES AND GETS QUIET ON COLDER DAYS. IT ALSO GET QUIETER DRIVING OVER 60 MPH. WHATEVER IT IS, THE SWOLLEN PARTS ARE EXTREMELY NOISY, EXTREMELY, AND CONCERNING. FROM RESEARCH, THIS ISSUE MAYBE HAPPENING TO 2006-2015 FORD FUSION VEHICLES. A FEW HUNDRED FUSION OWNERS HAVE COMPLAINED HERE ABOUT THIS SAME ISSUE: HTTPS://REPAIRPAL.COM/SQUEAKS-AND-CREAKS-OVER-BUMPS-AND-TURNING-235. IT IS COSTING HUNDREDS OF DOLLARS FOR OWNERS TO ATTEMPT A FIX WITH NO RESULTS. I AM WRITING AS I WOULD LIKE RESULTS AFTER OWNING MY CAR 2 YEARS WITH THIS HORRIBLE CONDITION TAKING PLACE. THIS IS WORTH A RECALL. THANK YOU.
NHTSA complaint #11282524 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
DRIVER'S DOOR DOES NOT OPEN FROM INSIDE. AND POWER LOCK IS STACKED IIN LOCK POSITION. THERE IS A RECALL EXACTLY FOR THIS PURPOSE ON 2013-2017 FUSION WITH THE SAME SYSTEM THAN IN MY 2011 FUSION.
NHTSA complaint #11245440 — an unverified report by a vehicle owner.