165 of the 1,276 complaints about the 2015 Ford Fusion are about the steering — 13% of everything reported for this model year. Half of the failures with a mileage on record happened before 64,950 miles.
165
Complaints
2
Crashes
0
Fires
1
Injuries
Filed with NHTSA, in their own words.
STEERING
When driving off and on the power steering will go out and different warning lights will come on including “hill parking assist is off”.
NHTSA complaint #11758337 — an unverified report by a vehicle owner.
STEERING
The contact owns a 2015 Ford Fusion. The contact stated that while driving 45 MPH, the messages "Loss of Traction Control" and "Advancetrac Off" were displayed, and the vehicle lost power steering functionality. The contact safely pulled over to the side of the road. The vehicle was towed to the dealer, where it was diagnosed and determined that the steering gear motor had failed and needed replacement. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Numbers: 15V250000 (Steering) and 19V632000 (Steering). The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 15V250000 (Steering); however, the recall repair failed to prevent the failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 177,000.
NHTSA complaint #11757983 — an unverified report by a vehicle owner.
STEERING
The contact owns a 2015 Ford Fusion. The contact stated that there was an abnormal popping sound coming from the vehicle while pulling out of the driveway and driving approximately 10 MPH. The contact stated that the steering wheel seized and locked up. The power steering, Hill Assist, and brake warning lights were illuminated. The contact associated the failure with NHTSA Campaign Number: 19V632000 (Steering). The vehicle was taken to the local dealer, where it was diagnosed that the steering gear had failed and the bolts were corroded. The manufacturer was contacted and confirmed that recalls were VIN-specific, and no assistance was provided. The failure mileage was approximately 177,000.
NHTSA complaint #11757984 — an unverified report by a vehicle owner.
STEERING
IT FEEL AS IF THERE IS NO POWER STEERING. RAN CODE REPLACED THE Steering wheel angle sensor AND THAT DIDN’T SOLVE THE PROBLEM. I CANNOT STAIR THE STEERING WHEEL GETS LOCKED UP ..
NHTSA complaint #11753167 — an unverified report by a vehicle owner.
STEERING
I was driving down the road. And front wheels stopped working suddenly. It’s better that I was on streets. Otherwise I could have met with an accident. My mechanic told me that steering rack had gone. I never get any recall for that. I had driven 1400 miles till now.
NHTSA complaint #11745349 — an unverified report by a vehicle owner.
STEERING
I am reporting a serious and ongoing safety issue involving my 2015 Ford Fusion. The vehicle experiences intermittent power steering failure while driving. The steering assist will suddenly disengage and re-engage without warning, making the vehicle extremely difficult to control. This condition becomes even more dangerous in wet weather, where the vehicle is sometimes nearly undriveable. Additionally, I am now experiencing a popping noise in the steering wheel. This raises concern of a possible mechanical failure consistent with known recalls involving steering wheel bolt defects that could result in the steering wheel detaching. These issues are consistent with known recalls, including: - Power Steering Failure Recall (15V340000) - Steering Wheel Bolt Recall (18V167000 / 18S08) Despite these known safety defects, Ford has refused to repair the issue, stating that the recall has expired. This presents a serious safety hazard, including risk of loss of steering control, crash, injury, or death. I am requesting immediate investigation and enforcement of manufacturer responsibility for this safety-related defect.
NHTSA complaint #11735316 — an unverified report by a vehicle owner.
STEERING
My steering gear motor attachment bolts have fractured due to severe corrosion, which is the exact defect described in Safety Recall 19S26. This physical failure was confirmed by a Ford dealership technician on 1/11/2024. The technician documented the fractured bolts and recommended a full steering gear replacement. Despite this, Ford is denying the recall repair because this specific VIN was not included on the original mailing list. The vehicle is now undrivable due to a total loss of power steering assist. Before it failed completely, the car was making whining and grinding noises during low-speed turns. This failure occurred in Illinois, which is a high-corrosion 'Salt Belt' state specifically covered by the 19S26 bulletin. By denying this safety repair, Ford is forcing an unsafe vehicle to remain on the road or operate with manual steering, which is a major crash risk. The failure was physically confirmed and documented by a Ford dealer. I want to note that while the previous recall 18S08 for the steering wheel bolt was performed, that was an unrelated interior part and did not prevent this exterior motor bolt failure. I am requesting that the NHTSA investigate why a vehicle with a confirmed 19S26 failure in a covered state is being denied the mandated safety remedy.
NHTSA complaint #11731165 — an unverified report by a vehicle owner.
STEERING
My steering wheel came detached as I was driving. Forest is refusing to pay to have it towed to the dealership to be fixed. I do not understand why I have to pay $160 for a tow that was a defect of ford. At that point, it is no longer a free repair
NHTSA complaint #11728984 — an unverified report by a vehicle owner.
STEERING
The contact owns a 2015 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. In addition, the contact heard an abnormally loud bang. The power steering failure warning light was illuminated. The vehicle was driven to the residence. The contact diagnosed the vehicle with rack and pinion failure and detached bolts. The contact stated that the bolts were corroded, and the rack and pinion gear had detached. The contact stated that the rack and pinion needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 19V632000 (Steering); however, the VIN was not associated with the recall. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 146,000.
NHTSA complaint #11717232 — an unverified report by a vehicle owner.
STEERING
I have lost power steering in the vehicle. The dash is popping up Service Advance Trac and Hill assist unavailable. I was looking into sensors and rack and pinion when I seen a recall, 19S26, which was listed for 2013-2016 ford fusions and Lincolns, but the recall isn’t specific to my VIN. As of now, the dealership of course won’t fix what is an expensive repair, although it does appear that my car should be included. The information cited salt corrosion in winter as a contributor. It is now late December in Northeast Ohio.
NHTSA complaint #11707548 — an unverified report by a vehicle owner.
STEERING
I changed my battery at 105,000 miles with everything working fine electronically for my 2015 Fusion. Been a great car up to this issue. After installing the correct battery, the power steering turned off and hasn't come back on. Took to dealership, they replaced a connection cable at their suggestion and still were unable to reset the power steering. That's where it should have ended tho. They want me to further come back to run more tests??? Something seems very defective to me and from social media reports of other Fusion owners and the nhtsa investigations, a power steering recall should be warranted. I have been a car owner for 40 years and never experienced this inconvenience. I think Ford is getting away with inferior electronics and passing the expense back to the consumer. It should be an easy fix but not one at $4000 (getting a new steering rack) just to change a battery?? :-( Please help!
NHTSA complaint #11668404 — an unverified report by a vehicle owner.
STEERING
The vehicle exhibited sudden loss of steering. Broken bolts on steering rack were discovered and vehicle was taken to dealer. Dealer bluespringsford.com refuses to fix vehicle under recall.
NHTSA complaint #11654224 — an unverified report by a vehicle owner.
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Bolt on power steering unit corroded off
NHTSA complaint #11649424 — an unverified report by a vehicle owner.
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Complete loss of power steering/ABS/Traction Control
NHTSA complaint #11612792 — an unverified report by a vehicle owner.
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The contact owns a 2015 Ford Fusion. The contact stated that the vehicle was serviced under an unknown recall repair for the power steering module. The recall repair was completed, and the vehicle was towed to the residence. The vehicle was then towed to another dealer to be serviced for an alternator replacement. The contact stated that while at the dealer, the vehicle was started, and several unknown warning lights were illuminated. The contact turned the vehicle off. The vehicle was diagnosed with power steering module failure. The contact was informed that the power steering module needed to be replaced. The vehicle was not repaired. The contact was advised to have the vehicle towed back to the dealer where the recall repair for the power steering module was completed. The vehicle was towed back to the dealer who completed the recall repair. The manufacturer was made aware of the failure; however, the contact was informed that the repair was not eligible for coverage under warranty for the recall repair. The failure mileage was unknown. 's
NHTSA complaint #11606117 — an unverified report by a vehicle owner.
STEERING
While driving “steering fault. Service now” light illuminated. Next steering wheel locked up and displayed “steering loss stop safely” and “advance service trac”. Car could not be steering and had to be towed, now shop says rack and pinion needs replaced
NHTSA complaint #11604970 — an unverified report by a vehicle owner.
STEERING
Power steering rack is completely destroyed and not safe to drive. I see recalls for other fusions for power steering , but not the 2015 fusion. I think this needs to be investigated.
NHTSA complaint #11603453 — an unverified report by a vehicle owner.
STEERING
Got an "Steering Assist Fault" indication on my dash and I can no longer turn my steering wheel. This is a well documented recall with older models but mine was not included in the recall. I've taken it to the local dealer and been told it will require replacement of the entire assembly. Older online reports said this was a $2,200 repair. I was just quoted $2,900 by the dealer. This is outrageous. Ford should not be allowed to get away with this. They positioned the electric steering motor (with enclosed electronics) next to the exhaust manifold. The electronics can't handle the heat being so close even with the stupid heat shield between the two. The recall should be extended to all Ford vehicles that use this technology.
NHTSA complaint #11600537 — an unverified report by a vehicle owner.
STEERING
The contact's niece owns a 2015 Ford Fusion. The contact stated that while his niece was driving at an undisclosed speed, the steering wheel seized. The contact stated that the failure occurred while his niece was making a right turn. The vehicle was towed to the contact's residence. The contact stated that in May 2024, NHTSA Campaign Number: 18V167000 (Steering) and 19V632000 (Steering) recall repairs were completed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. In addition, the contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately, 93,326.
NHTSA complaint #11596398 — an unverified report by a vehicle owner.
STEERING
Power steering went out and has a recall for it on the website but under the car doesn't, have it but it went out all of sudden
NHTSA complaint #11585136 — an unverified report by a vehicle owner.
STEERING
The contact owns a 2015 Ford Fusion. The contact stated while driving 45 MPH, the steering wheel began to wobble continuously. The contact received notification of NHTSA Campaign Number: 19V632000 (Steering). The contact stated the vehicle was taken to a dealer where it was diagnosed as a failure with steering gear motor which needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was made aware of the failure. The failure mileage was unknown.
NHTSA complaint #11584958 — an unverified report by a vehicle owner.
STEERING
I took my vehicle into dealer because the steering was not smooth. It appeared to be hanging up and at times difficult to maintain control of the vehicle. The problem was diagnosed by the dealer as being “internal” to the steering rack. The vehicle only has 26,000 miles on it. A search of recalls was completed on the vehicle and two recalls were completed for “corrosion” to the steering box. One recall in 2015 and one in 2018. These recalls were performed on vehicles operating in states such as my own (Northeast Ohio) where road salt could cause the corrosion. I suspect that the corrosion entered my steering rack and is affecting the steering of the vehicle. Since two recalls were done involving the steering mechanism, maybe the whole mechanism should be replaced, as how can we be certain that the corrosion was limited to just the outside of the mechanism.
NHTSA complaint #11584434 — an unverified report by a vehicle owner.
STEERING
The contact owns a 2015 Ford Fusion. The contact stated while driving at an undisclosed speed, the electronic power steering failed to function properly, requiring increased effort to maneuver the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the rack and pinion. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V250000 (Steering) however, the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 82,000.
NHTSA complaint #11581742 — an unverified report by a vehicle owner.
STEERING
While attempting to pull out of a parking space, the electric power steering was not functioning properly and it was very difficult to turn the wheel. Warning lights were illuminated for "Hill Start Assist Not Available", "Service AdvanceTrac", and "Steering Assist Fault Service Required". The vehicle was undrivable and this could have been dangerous had this failed while driving. The vehicle was towed to a dealership, which replaced "faulty steering rack and rusted clamp" in addition to corresponding bolts. The car's mileage was 49,466. This appears to be the same problem as NHTSA complaints #11569485, #11569595, and others. Similarly, this failure seems related to NHTSA Campaign Number: 19V632000 (Steering), which applies to other 2015 Ford Fusions, but not this specific VIN for unclear reasons. Ford was notified of the failure but said the only recourse was to file a complaint with the NHTSA.
NHTSA complaint #11574367 — an unverified report by a vehicle owner.
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The contact owns a 2015 Ford Fusion. The contact stated that while driving at an undisclosed speed, the "Steering Loss Imminent," message was displayed. The contact became aware that electric power steering assist was inoperable after parking the vehicle. The traction control warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the steering gear. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V632000 (Steering), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 80,000.
NHTSA complaint #11572229 — an unverified report by a vehicle owner.
STEERING
The contact owns a 2015 Ford Fusion. The contact stated while driving approximately 40-45 MPH, the vehicle lost power steering functionality, and the steering wheel locked. The message “Steering Locked. Stop Safely” was displayed. The contact exited the highway, and the vehicle made an abnormally loud sound and decelerated independently. Additionally, the steering wheel shuddered significantly. The contact drove to a parking lot and parked the vehicle. The vehicle was towed to the dealer, where it was diagnosed that the steering suspension and the steering column were locked. The dealer determined that the steering gear needed to be replaced. The vehicle was taken to an independent mechanic and was repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 108,000.
NHTSA complaint #11571089 — an unverified report by a vehicle owner.
STEERING
The steering wheel locked while driving the vehicle and warning lights immediately came on advising "Hillstart Assist Not Available" and "Service AdvanceTrac" leaving the vehicle undrivable and in a dangerous position. The steering wheel then began making mechanical whirring sounds and jerking left and right on its own. There were no warning lights or signs prior to this issue happening while driving, the issue was confirmed by the two truck driver who rescued the vehicle as well as the mechanic who tried to fix the car. Mechanic advises this car has a recall for this issue for vehicle's year, make and model, and state, but Ford says it does not apply to the vehicle. Mechanic disagrees and believes this to be a gross safety issue.
NHTSA complaint #11569485 — an unverified report by a vehicle owner.
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The contact owns a 2015 Ford Fusion. The contact stated that while attempting to pull out of a parking space, she was unable to turn the steering wheel. The contact became aware that the electric power steering assist was not functioning properly. The Hill Start Assist and Service Advance Traction Control warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the steering gear motor. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V632000 (Steering), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 150,000.
NHTSA complaint #11569595 — an unverified report by a vehicle owner.
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The contact owns a 2015 Ford Fusion. The contact stated that after starting the vehicle, the ABS, air bag, and parking brake warning lights illuminated. The contact stated that the windshield wipers and indicators started working erratically. Additionally, the electronic power steering was not functioning properly. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 19V632000 (Steering) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 51,000.
NHTSA complaint #11551088 — an unverified report by a vehicle owner.
STEERING
a component of the power steering system has been damaged/become dislodged and my car no longer has power steering. The fix is very expensive, and there is an open recall for 2015 Ford Fusions, yet somehow mine is not covered.
NHTSA complaint #11538973 — an unverified report by a vehicle owner.