FaultScore

FaultScore report

2015 Ford Fusion problems

Owners have filed 1,276 complaints about the 2015 Ford Fusion with NHTSA between 2014 and 2026. The largest single group is the engine & cooling. Across this model's run it ranks 11 of 15 worst.

B

FaultScore 32/100

Higher is worse. Measured against the other years of the Ford Fusion.

How this is worked out

The numbers

1,276

Complaints

43

Crashes reported

5

Fires reported

22

Injuries reported

71,000 mi

Median mileage at failure

Half of reported failures happened before this

20%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 33 vs 50 Severity 28 vs 50 Early failure 34 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 33
Against the median year of the Ford Fusion. 50 means typical for this model; 100 means roughly double.
Severity — 28
5.5% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 34
20% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 2015 compares with every other Ford Fusion

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2015 Ford Fusion

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Engine & Cooling 321 25.2%

0 crashes, 1 fires · median 83,753 mi

Steering 165 12.9%

2 crashes, 0 fires · median 64,950 mi

4 crashes, 0 fires · median 80,033 mi

Brakes 126 9.9%

10 crashes, 2 fires · median 86,000 mi

Median failure at 51,500 miles

4 crashes, 1 fires · median 61,000 mi

Median failure at 63,892 miles

Airbags 39 3.1%

14 crashes, 1 fires · median 39,000 mi

3 crashes, 0 fires · median 80,000 mi

2 crashes, 0 fires · median 103,000 mi

Seat Belts 25 2.0%

2 crashes, 0 fires · median 48,000 mi

Wheels 24 1.9%

1 crashes, 0 fires · median 52,000 mi

Median failure at 13,000 miles

Median failure at 46,775 miles

Lights 12 0.9%

Median failure at 117,176 miles

Median failure at 80,000 miles

1 crashes, 0 fires · median 16,900 mi

Suspension 8 0.6%

Median failure at 2,000 miles

Seats 6 0.5%

Median failure at 7,525 miles

Tires 3 0.2%

Median failure at 18,479 miles

Child Seats 1 0.1%
Equipment & Accessories 1 0.1%

Exactly what failed

NHTSA files every complaint against a named sub-assembly, not just a system. This is the difference between knowing it was "the engine" and knowing which part of it — the list to hand a mechanic.

Body 30 51.7%
Lugs/Nuts/Bolts/Studs 7 12.1%
Warnings 4 6.9%
Hoses, Lines/Piping, AND Fittings 4 6.9%
Latch 4 6.9%
Camera 3 5.2%
Automatic Emergency Braking 3 5.2%
Brake Lights 3 5.2%

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

Under 1,000 miles 30 3.7%
1,000 – 9,999 miles 41 5.1%
10,000 – 24,999 miles 49 6.1%
25,000 – 49,999 miles 109 13.5%
50,000 – 74,999 miles 195 24.2%
75,000 – 99,999 miles 169 20.9%
100,000 – 149,999 miles 166 20.6%
150,000+ miles 48 5.9%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Dec 2014 peak 27 Aug 2026

NHTSA investigations into the 2015 Ford Fusion

An investigation is the step before a recall: the agency has seen enough complaints to look into a pattern itself. An open one means it thinks something may be wrong and nothing has been fixed yet.

1 investigation is still open.

EA21002 Opened 17 Sep 2021 Still open AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE

Desiccated Air Bag Inflator Rupture

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.C...

RQ22004 Opened 8 Aug 2022 Closed 24 Mar 2023 SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS

Front Brake Jounce Hose Failures

On August 8, 2022, the Office of Defects Investigation (ODI) opened this investigation based on 50 Vehicle Owner Questionnaires (VOQs) alleging front brake jounce hose ruptures on model year (MY) 2013-2018 Ford Fusion and Lincoln MKZ vehicles. A ruptured front brake hose results in a brake fluid leak. As a result, the driver may experience an increase in pedal travel and a reduction in the rate of deceleration, increasing the risk of a crash. It should be noted that the subject vehicles identified fell outside the scope of NHTSA Safety Recall 20V-469, which addressed front brake hoses rupturin...

RQ19005 Opened 19 Dec 2019 Closed 7 Feb 2022 LATCHES/LOCKS/LINKAGES:DOORS:LATCH

Door Latch Failures

In December 2019, the Office of Defects Investigation (ODI) opened this investigation based on 235 Vehicle Owner Questionnaires (VOQs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (MY) 2012-2014 Ford Fiesta, and 2013-2014 Fusion and Lincoln MKZ. Some VOQs reported the failure occurred after the latch had been remedied under a prior recall which involved fracture of the latch pawl spring tab due to thermally induced cyclic fatigue. Other VOQs alleged a similar failure in vehicles not previously recalled. A latch with a fractured pawl sprin...

PE17007 Opened 23 Oct 2017 Closed 23 Apr 2018 STEERING

Steering Wheel Fastening Bolt Loosens

On March 12th, 2018, Ford Motor Company submitted a Defect Information Report to NHTSA describing a defect in the steering wheel fastening system of approximately 1,301,986 model year (MY) Ford Fusion and Lincoln MKZ. On March 1, 2018, Ford discovered a design change that affected the MY 2014-2018 subject vehicles. The affected population are MY 2014-2016 Fusion and MKZ with manual and power adjust steering columns and MY 2017-2018 Fusion and MKZ equipped with manual adjust steering columns only. The affected populations have steering shafts with a reduced amount of threads for the steering wh...

Recalls on the 2015 Ford Fusion

A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.

United States — NHTSA

26V376000

POWER TRAIN:MANUAL TRANSMISSION

Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.

Risk: A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.

23V162000

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS

Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.

Risk: A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.

22V413000

POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)

Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.

Risk: A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.

22V011000

SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES

Ford Motor Company (Ford) is recalling certain 2014-2015 Fusion, Lincoln MKZ, and 2015 Mustang vehicles originally sold or ever registered, in Texas, Louisiana, Mississippi, Alabama, Florida, Georgia, South Carolina, North Carolina, Virginia and Hawaii. Exposure to certain environmental conditions, such as high temperatures, high humidity, and salt air can cause the brake pedal bumper to corrode and separate from the brake pedal.

Risk: A separated brake pedal bumper can cause the brake lights to illuminate continuously, causing confusion to other drivers and increasing the risk of a crash. On automatic transmission vehicles, a missing brake pedal bumper can allow the driver to shift the vehicle out of the "PARK" position without depressing the brake, allowing the vehicle to rollaway, increasing the risk of injury.

20V177000

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

Ford Motor Company (Ford) is recalling certain 2014-2015 Fiesta, 2014-2016 Fusion and Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.

Risk: A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.

19V632000

STEERING:ELECTRIC POWER ASSIST SYSTEM

Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.

Risk: If the bolts corrode, the steering gear motor may detach from the gear housing resulting in a loss of power steering assist, requiring a greater steering effort, especially at lower speeds, and increasing the risk of a crash.

19V590000

SEAT BELTS:FRONT

Ford Motor Company (Ford) is recalling certain 2015 Fusion and Lincoln MKZ vehicles. In the event of a crash, heat from the deployment of a seat belt pretensioner may cause a front seat belt anchor cable to fail.

Risk: A failed seat belt anchor cable cannot properly restrain the front seat occupants, increasing their risk of injury.

19V362000

POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT

Ford Motor Company (Ford) is recalling certain 2013-2016 Fusion vehicles equipped with 2.5 liter engines. The bushing that attaches the transmission shifter cable to the transmission may degrade over time and cause the bushing to detach from the transmission. The condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.

Risk: If the vehicle is exited without the transmission being in Park and without the parking brake being applied, the vehicle may unexpectedly move, increasing the risk of a crash.

Canada — Transport Canada

Canada runs its own recall programme, and its campaigns do not always mirror the American ones.

Recall 2023132 63,269 units in Canada

Brakes

Issue: On certain vehicles, the front brake hoses could fail and cause a progressive brake fluid leak. If this happens, the driver may experience a change in brake pedal feel and travel. This can cause reduced braking. Note: A brake fluid leak would cause the brake warning light to turn on. This recall doesn't affect models with a Hybrid engine. Vehicles repaired under Ford warranty extension program 22N02 already have updated brake hoses, and don't require this repair. Safety Risk: Reduced braking can cause an extended stopping distance and increase the risk of a crash. Corrective Actions: Ford will notify owners by mail and instruct you to take your vehicle to a dealership to replace the front brake hoses.

Recall 2022311 362,062 units in Canada

Powertrain

Issue: On certain vehicles, the shift cable may detach from the transmission. This could cause the transmission not to shift gears when the shifter is moved. As a result, the transmission could be in a different gear than the gear shifter indicates. If a driver attempts to exit the vehicle while the transmission is not in Park, and the parking brake is not applied, the vehicle could move suddenly. Safety Risk: Sudden and unexpected movement of the vehicle could increase the risk of a crash. Corrective Actions: Ford will notify owners by mail and instruct you to take your vehicle to a dealership to replace the transmission shifter cable bushing and install a protective service cap. Ford advises that you should apply the parking brake each time the vehicle is parked.

Recall 2020131 4 units in Canada

Structure

Issue: This recall is for a small number of cars that were sold in United States and imported to Canada. On these vehicles, the door latches could crack and fail due to exposure to high ambient temperatures. If this happens, a door may not properly latch when it is closed. As a result, the door could open while driving. Safety Risk: A door that opens while driving could create a risk of injury. Corrective Actions: Ford will notify owners by mail and instruct you to take your vehicle to a Ford or Lincoln dealer to replace the side door latches.

Recall 2019431 9,906 units in Canada

Steering

Issue: On certain vehicles, the bolts that attach the electric power steering assist motor to the steering gear may corrode and break. This could cause a loss of power steering assist. This recall applies to vehicles originally sold or currently registered in areas of heavy road salt usage (Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland & Labrador). Safety Risk: A loss of power steering assist may result in a sudden increase in steering effort, especially at low vehicle speeds. This could increase the risk of a crash. Corrective Actions: The company will notify owners by mail and instruct you to take your vehicle to a Ford or Lincoln dealer to replace the bolts and apply a wax sealer. If one or more of the bolts are broken or missing, a new steering gear will be installed.

Recall 2019420 5,327 units in Canada

Other

Issue: This recall is for aftermarket replacement rear window glass produced by Vitro Automotriz. Certain rear window glass may not have been properly tempered. If the window breaks, the glass may separate into large pieces instead of very small ones. Note: This is a voluntary recall that is not being conducted under the requirements of the Motor Vehicle Safety Act. Safety Risk: Glass that breaks in to large pieces could create a risk of injury. Corrective Actions: The company will notify consumers by mail and instruct them to inspect the designation code marked on the rear window glass. Products affected by this recall have the designation “DOT 287” along with the lettering “VMR” (Replacement Market) and a date code that is before July 2019. This information is printed on the bottom corner of the glass. Consumers should contact Vitro's customer service at 1-412-995-6457 or argbacklites@vitro.com to arrange for replacement of the glass.

Recall 2019395 4,002 units in Canada

Seats And Restraints

Issue: On certain vehicles, the cables that attach the front seat belts could be damaged when the seat belt pretensioners deploy in a crash. As a result, the driver and front passenger seat belts may detach. Note: This an expansion of recall 2016-601. Safety Risk: A seat belt that detaches may not properly restrain an occupant in a crash. This could increase the risk of injury. Corrective Actions: The company will notify owners by mail and instruct them to take their vehicle to a dealer to apply a coating to protect the front seat belt pretensioner cables.

Recall 2019226 10,282 units in Canada

Powertrain

Issue: On certain cars equipped with a 2.5 litre engine, the shift cable may detach from the transmission. This could cause the transmission not to shift gears when the shifter is moved. As a result, the transmission could be in a different gear than the gear shifter indicates. If a driver attempts to exit the car while the transmission is not in Park, and the parking brake is not applied, the car could move suddenly. Safety Risk: Sudden and unexpected movement of the car could increase the risk of a crash. Corrective Actions: Ford will notify owners by mail and instruct you to take your vehicle to a Ford or Lincoln dealer to replace the transmission shifter cable bushing and install a protective service cap. Ford advises that you should apply the parking brake each time the vehicle is parked.

Recall 2018443 1,324 units in Canada

Electrical

Certain plug-in hybrid and electric vehicles were supplied with a 120V convenience charge cord that may be susceptible to overheating if there is a poor connection at the electrical outlet. This could result in increased cord temperatures, melting, and an increased risk of fire causing injury and/or damage to property. Correction: Dealers will replace the factory supplied 120V convenience cord with the latest version of the cord that includes thermal protection.

Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

West Palm Beach, FL Crash 1 injured

AIR BAGS

I was involved in a serious rollover crash in which my vehicle rolled approximately two times. During the crash, I struck my head and suffered a deep laceration that required five stitches, along with a concussion. I also experienced numbness in my head for several days afterward. The crash caused extensive damage to my vehicle, which was ultimately determined to be a total loss. Multiple windows shattered, the windshield was severely damaged and pushed inward, and there was significant damage to the roof and body of the vehicle. Despite the severity of the rollover and the amount of damage to the vehicle, none of the airbags deployed at any point during the crash. I am concerned that the airbag system may not have functioned properly and that the lack of airbag deployment may have contributed to the severity of my injuries. As a result of the injuries I sustained, I have also been unable to return to work and have been placed on medical leave while I recover. This has affected both my ability to work and my day-to-day functioning following the crash.

NHTSA complaint #11758336 — an unverified report by a vehicle owner.

Cullman, AL Crash 1 injured

BACK OVER PREVENTION

The contact owns a 2015 Ford Fusion. The contact stated while reversing, the rear-view camera displayed a brief image, a blue image or a black image with the message " Rearview Camera Unavailable". The contact stated while reversing at an undisclosed speed, the failure recurred, causing the rear-end to strike a pole. The contact sustained a whiplash, and minor neck pain but did not seek medical assistance. The trunk of the vehicle sustained a dent. Upon looking up recall information on the Ford website, the contact became aware that the VIN was included in Customer Satisfaction Program Number: 25N17 (Rear-view Camera Replacement if Required after Dealer Evaluation). The dealer was contacted and scheduled a repair appointment; however, the trunk repair was not covered under the recall. The manufacturer was contacted and denied liability for collateral damage. The failure mileage was unknown.

NHTSA complaint #11740443 — an unverified report by a vehicle owner.

Knoxville, TN Crash

AIR BAGS

Brakes, emergency brake, brake switchs. Backup camera turns black while backing up. And yes it’s available for inspection. Car keeps braking and jerking in the other lane by itself. Emergency brake kept coming on by itself randomly. Also I almost hit someone when my back up camera went black. Yes the problem have been confirmed by a dealer or independent service center. Yes it have been inspected manufactures police and insurance representatives. Yes ever single light came on. Advanctrac light. Brake light, emergency break light, abs light and traction control light and tpms and airbags light.

NHTSA complaint #11716512 — an unverified report by a vehicle owner.

Knoxville, TN Crash

SERVICE BRAKES

Brakes, emergency brake, brake switchs. Backup camera turns black while backing up. And yes it’s available for inspection. Car keeps braking and jerking in the other lane by itself. Emergency brake kept coming on by itself randomly. Also I almost hit someone when my back up camera went black. Yes the problem have been confirmed by a dealer or independent service center. Yes it have been inspected manufactures police and insurance representatives. Yes ever single light came on. Advanctrac light. Brake light, emergency break light, abs light and traction control light and tpms and airbags light.

NHTSA complaint #11716512 — an unverified report by a vehicle owner.

Knoxville, TN Crash

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

Brakes, emergency brake, brake switchs. Backup camera turns black while backing up. And yes it’s available for inspection. Car keeps braking and jerking in the other lane by itself. Emergency brake kept coming on by itself randomly. Also I almost hit someone when my back up camera went black. Yes the problem have been confirmed by a dealer or independent service center. Yes it have been inspected manufactures police and insurance representatives. Yes ever single light came on. Advanctrac light. Brake light, emergency break light, abs light and traction control light and tpms and airbags light.

NHTSA complaint #11716512 — an unverified report by a vehicle owner.

at 121,000 miles Almo, KY 1 injured

POWER TRAIN

The contact owns a 2015 Ford Fusion. The contact stated that after parking in the driveway and shifting to park, the contact exited the vehicle with the engine idling and the front driver’s side door opened. The contact walked down the driveway to retrieve the mail and suddenly the vehicle erroneously rolled down the driveway. The opened door struck and knocked the contact to the ground. The contact reached inside the vehicle and depressed the brake pedal to stop the vehicle from rolling while his wife engaged the parking brake. During the failure the contact sustained a separated right shoulder. No medical treatment was received. The cause of the failure was not yet determined. The manufacturer and local dealer were contacted but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 121,000.

NHTSA complaint #11615582 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

West Palm Beach, FL Crash 1 injured

AIR BAGS

I was involved in a serious rollover crash in which my vehicle rolled approximately two times. During the crash, I struck my head and suffered a deep laceration that required five stitches, along with a concussion. I also experienced numbness in my head for several days afterward. The crash caused extensive damage to my vehicle, which was ultimately determined to be a total loss. Multiple windows shattered, the windshield was severely damaged and pushed inward, and there was significant damage to the roof and body of the vehicle. Despite the severity of the rollover and the amount of damage to the vehicle, none of the airbags deployed at any point during the crash. I am concerned that the airbag system may not have functioned properly and that the lack of airbag deployment may have contributed to the severity of my injuries. As a result of the injuries I sustained, I have also been unable to return to work and have been placed on medical leave while I recover. This has affected both my ability to work and my day-to-day functioning following the crash.

NHTSA complaint #11758336 — an unverified report by a vehicle owner.

Baltimore, MD

STEERING

When driving off and on the power steering will go out and different warning lights will come on including “hill parking assist is off”.

NHTSA complaint #11758337 — an unverified report by a vehicle owner.

Baltimore, MD

ELECTRICAL SYSTEM

When driving off and on the power steering will go out and different warning lights will come on including “hill parking assist is off”.

NHTSA complaint #11758337 — an unverified report by a vehicle owner.

at 177,000 miles Augusta, NJ

STEERING

The contact owns a 2015 Ford Fusion. The contact stated that while driving 45 MPH, the messages "Loss of Traction Control" and "Advancetrac Off" were displayed, and the vehicle lost power steering functionality. The contact safely pulled over to the side of the road. The vehicle was towed to the dealer, where it was diagnosed and determined that the steering gear motor had failed and needed replacement. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Numbers: 15V250000 (Steering) and 19V632000 (Steering). The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 15V250000 (Steering); however, the recall repair failed to prevent the failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 177,000.

NHTSA complaint #11757983 — an unverified report by a vehicle owner.

at 177,000 miles Augusta, NJ

STEERING

The contact owns a 2015 Ford Fusion. The contact stated that there was an abnormal popping sound coming from the vehicle while pulling out of the driveway and driving approximately 10 MPH. The contact stated that the steering wheel seized and locked up. The power steering, Hill Assist, and brake warning lights were illuminated. The contact associated the failure with NHTSA Campaign Number: 19V632000 (Steering). The vehicle was taken to the local dealer, where it was diagnosed that the steering gear had failed and the bolts were corroded. The manufacturer was contacted and confirmed that recalls were VIN-specific, and no assistance was provided. The failure mileage was approximately 177,000.

NHTSA complaint #11757984 — an unverified report by a vehicle owner.

Bridgeport, WV

Chest Clip, Buckle, Harness

I am reporting a potential safety defect involving an Evenflo Revolve360 child restraint. Manufacturer: Evenflo Product: Revolve360 Model: CS360212464 Manufactured: September 26, 2025 Purchased: XXX from Target The seat was used rear-facing by my [XXX] daughter, who weighs approximately 27 pounds. After only about four months of normal use, I discovered significant localized fraying/tearing of the harness webbing. I have photographs documenting the damage. The damage appears concentrated in a specific area of the harness webbing near where it passes through/contacts components of the seat. I do not see corresponding damage to the surrounding fabric, foam, plastic, metal structure, or other visible areas that would readily indicate an environmental cause. I contacted Evenflo and provided photographs. Evenflo stated that the damage “appears to be related to external environmental factors” and that the components contacting the strap are smooth and rounded. However, Evenflo did not identify what specific environmental factor caused the damage or what physical evidence supports that conclusion. Evenflo also advised that the seat could be used in booster mode if my child met the requirements. This is not an applicable solution because my daughter is only [XXX] old, [XXX] pounds, and still rear-facing. My concern is product safety: a critical harness component experienced substantial deterioration after approximately four months of use. I am requesting that NHTSA record this as a child-restraint safety complaint and evaluate whether this harness deterioration could represent a potential safety defect or pattern involving the Revolve360. I can provide photographs, proof of purchase, product labels, Evenflo correspondence, and the physical seat if needed. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11758073 — an unverified report by a vehicle owner.

Kings Mountain, NC

UNKNOWN OR OTHER

Rear view camera goes out or says not available.

NHTSA complaint #11756611 — an unverified report by a vehicle owner.

Lewes, DE

UNKNOWN OR OTHER

BACK UP CAMERA GLITCHES OFF AND ON - WILL WORK AND THEN CUTS OFF WHILE BACKING UP REPEATLY - BLUE SCREEN

NHTSA complaint #11754683 — an unverified report by a vehicle owner.

Garrett, IN

ENGINE

I have a coolant intrusion into the engine and blew my engine in the middle of driving down the highway. No signs, no warning. Lost control, ended up on side of road. Had husband pull it the rest of the way home.

NHTSA complaint #11754348 — an unverified report by a vehicle owner.

Litchfield, OH

STEERING

IT FEEL AS IF THERE IS NO POWER STEERING. RAN CODE REPLACED THE Steering wheel angle sensor AND THAT DIDN’T SOLVE THE PROBLEM. I CANNOT STAIR THE STEERING WHEEL GETS LOCKED UP ..

NHTSA complaint #11753167 — an unverified report by a vehicle owner.

Canton, OH

ENGINE

Engine warning display came on with "cylinder over temperature" immediately after temperature gauge went from normal (slightly under 1/2 way) to "Hot" immediately. Shut off engine - opened hood, coolant was noticed on passenger side just below coolant bottle. After waiting a little bit the tempature on the gauge hadn't dropped any & the radiator was cool to the touch. The day before washer fluid was added, while there the other levels were checked after sitting all night, the coolant was showing within the marked operating zone. Ended up calling for a tow truck.

NHTSA complaint #11746442 — an unverified report by a vehicle owner.

El Paso, TX

UNKNOWN OR OTHER

UNKNOWN: Left rear door latch is not working, door keeps open after trying to closed it. Safety issue is door opens by accident during driving!

NHTSA complaint #11745456 — an unverified report by a vehicle owner.

Los Angeles, CA

STEERING

I was driving down the road. And front wheels stopped working suddenly. It’s better that I was on streets. Otherwise I could have met with an accident. My mechanic told me that steering rack had gone. I never get any recall for that. I had driven 1400 miles till now.

NHTSA complaint #11745349 — an unverified report by a vehicle owner.

Mesa, AZ

UNKNOWN OR OTHER

My drivers side door would not latch due to what I assume is issue that was recalled on similar vehicles

NHTSA complaint #11744631 — an unverified report by a vehicle owner.

Homestead, FL

ENGINE

I bought the 2015 ford fusion for my son as a graduation present as he headed off to college on his own. The car started misfiring upon cold start for about 5-10 seconds. Eventually the car started misfiring while driving. He frequently had to pull over on the side of the road while driving to make it to his destination. I had him take the car to a ford dealership to be inspected. To my surprise, Ford Parks of Wesley Chapel told me that the 2015 Ford Fusion 1.5L ecoboost has a known issue with coolant leaking into the engine causing misfiring and eventually engine failure. They offered no assistance in fixing the problem. They told me the cost to replace the engine was over 13,000.00.

NHTSA complaint #11742479 — an unverified report by a vehicle owner.

at 91,000 miles Ocala, FL

ENGINE AND ENGINE COOLING

The contact owns a 2015 Ford Fusion. The contact stated that the vehicle was experiencing excessive coolant consumption, causing the low coolant pressure warning light to illuminate prematurely. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion in the combustion. The contact was informed that the head gasket or the engine needed to be replaced immediately to prevent further issues. Additionally, the contact was informed that the failure was due to a faulty engine design. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that although the model year was affected, the vehicle was not covered. The failure mileage was approximately 91,000.

NHTSA complaint #11740451 — an unverified report by a vehicle owner.

Cullman, AL Crash 1 injured

BACK OVER PREVENTION

The contact owns a 2015 Ford Fusion. The contact stated while reversing, the rear-view camera displayed a brief image, a blue image or a black image with the message " Rearview Camera Unavailable". The contact stated while reversing at an undisclosed speed, the failure recurred, causing the rear-end to strike a pole. The contact sustained a whiplash, and minor neck pain but did not seek medical assistance. The trunk of the vehicle sustained a dent. Upon looking up recall information on the Ford website, the contact became aware that the VIN was included in Customer Satisfaction Program Number: 25N17 (Rear-view Camera Replacement if Required after Dealer Evaluation). The dealer was contacted and scheduled a repair appointment; however, the trunk repair was not covered under the recall. The manufacturer was contacted and denied liability for collateral damage. The failure mileage was unknown.

NHTSA complaint #11740443 — an unverified report by a vehicle owner.

Jacksonville, NC

POWER TRAIN

While driving, the car’s acceleration started to slow down an no matter how much I pressed the gas, it wouldn’t go. I was only able to do 5 miles an hour. It was a loud noise like it was reving up, but wasn’t going anywhere. There was no warning lights. I did not have any issues previously nor had any repairs made. I took it to the auto repair shop the same day and they had confirmed it was the transmission.

NHTSA complaint #11735779 — an unverified report by a vehicle owner.

Maybrook, NY

ENGINE

I own a 2015 Ford Fusion SE. I bought it used when it only had 47,000 miles on it. Over the course of time since buying it in DEC 2022 until now, it has had low coolant that I have had to address but no visible leaks. Current mileage now is 87,100 and just recently the coolant was low again and the check engine light came on for DTC P0301 -Cylinder 1 misfiring. It has had rough start ups, rough idle, decreased acceleration, and poor fuel efficiency. I have found the problem to be Coolant Intrusion – Engine Defect Concern “Coolant intrusion” is a known engine design defect in which coolant leaks into the cylinders, leading to internal damage, misfires, and eventual engine failure. After researching it I found that many other people have had the very same issue with no help from Ford. This should be a recall as this is an internal issue with the short block and something that should have been disclosed before purchasing this model/engine. The only repair that will fix the core of the issue is replacing the entire short block which costs thousands of dollars, way more than the cost of the entire vehicle at this point. Without fixing the issue, the engine will fail. Again, this should be something Ford should pay to repair, not any customer who came into this blind.

NHTSA complaint #11735885 — an unverified report by a vehicle owner.

Maybrook, NY

FUEL/PROPULSION SYSTEM

I own a 2015 Ford Fusion SE. I bought it used when it only had 47,000 miles on it. Over the course of time since buying it in DEC 2022 until now, it has had low coolant that I have had to address but no visible leaks. Current mileage now is 87,100 and just recently the coolant was low again and the check engine light came on for DTC P0301 -Cylinder 1 misfiring. It has had rough start ups, rough idle, decreased acceleration, and poor fuel efficiency. I have found the problem to be Coolant Intrusion – Engine Defect Concern “Coolant intrusion” is a known engine design defect in which coolant leaks into the cylinders, leading to internal damage, misfires, and eventual engine failure. After researching it I found that many other people have had the very same issue with no help from Ford. This should be a recall as this is an internal issue with the short block and something that should have been disclosed before purchasing this model/engine. The only repair that will fix the core of the issue is replacing the entire short block which costs thousands of dollars, way more than the cost of the entire vehicle at this point. Without fixing the issue, the engine will fail. Again, this should be something Ford should pay to repair, not any customer who came into this blind.

NHTSA complaint #11735885 — an unverified report by a vehicle owner.

Southfield, MI

STEERING

I am reporting a serious and ongoing safety issue involving my 2015 Ford Fusion. The vehicle experiences intermittent power steering failure while driving. The steering assist will suddenly disengage and re-engage without warning, making the vehicle extremely difficult to control. This condition becomes even more dangerous in wet weather, where the vehicle is sometimes nearly undriveable. Additionally, I am now experiencing a popping noise in the steering wheel. This raises concern of a possible mechanical failure consistent with known recalls involving steering wheel bolt defects that could result in the steering wheel detaching. These issues are consistent with known recalls, including: - Power Steering Failure Recall (15V340000) - Steering Wheel Bolt Recall (18V167000 / 18S08) Despite these known safety defects, Ford has refused to repair the issue, stating that the recall has expired. This presents a serious safety hazard, including risk of loss of steering control, crash, injury, or death. I am requesting immediate investigation and enforcement of manufacturer responsibility for this safety-related defect.

NHTSA complaint #11735316 — an unverified report by a vehicle owner.

Southfield, MI

STRUCTURE:BODY

I am reporting a serious and ongoing safety issue involving my 2015 Ford Fusion. The vehicle experiences intermittent power steering failure while driving. The steering assist will suddenly disengage and re-engage without warning, making the vehicle extremely difficult to control. This condition becomes even more dangerous in wet weather, where the vehicle is sometimes nearly undriveable. Additionally, I am now experiencing a popping noise in the steering wheel. This raises concern of a possible mechanical failure consistent with known recalls involving steering wheel bolt defects that could result in the steering wheel detaching. These issues are consistent with known recalls, including: - Power Steering Failure Recall (15V340000) - Steering Wheel Bolt Recall (18V167000 / 18S08) Despite these known safety defects, Ford has refused to repair the issue, stating that the recall has expired. This presents a serious safety hazard, including risk of loss of steering control, crash, injury, or death. I am requesting immediate investigation and enforcement of manufacturer responsibility for this safety-related defect.

NHTSA complaint #11735316 — an unverified report by a vehicle owner.

Southfield, MI

FUEL/PROPULSION SYSTEM

I am reporting a serious and ongoing safety issue involving my 2015 Ford Fusion. The vehicle experiences intermittent power steering failure while driving. The steering assist will suddenly disengage and re-engage without warning, making the vehicle extremely difficult to control. This condition becomes even more dangerous in wet weather, where the vehicle is sometimes nearly undriveable. Additionally, I am now experiencing a popping noise in the steering wheel. This raises concern of a possible mechanical failure consistent with known recalls involving steering wheel bolt defects that could result in the steering wheel detaching. These issues are consistent with known recalls, including: - Power Steering Failure Recall (15V340000) - Steering Wheel Bolt Recall (18V167000 / 18S08) Despite these known safety defects, Ford has refused to repair the issue, stating that the recall has expired. This presents a serious safety hazard, including risk of loss of steering control, crash, injury, or death. I am requesting immediate investigation and enforcement of manufacturer responsibility for this safety-related defect.

NHTSA complaint #11735316 — an unverified report by a vehicle owner.

Mesa, AZ

ENGINE

While driving at 30MPH, vehicle lost power without any notice/warnings. Had the vehicle towed to dealer who misdiagnosed as transmission problem (quoted $8000 to swap). Had a second opinion and indeed it was the dreaded coolant intrusion in the engine, catalytic convertor which cause the loss of acceleration and the transmission was completely fine. This is a ridiculously common issue with the 1.5L engine and Ford has not offered any support other than "oh well" mentality. Prior to this, car lost coolant, I had to top it off every couple days, blew with smoke, sweet smell, all in line with coolant intrusion. Had the lines checked and repaired as recommended but about 6 months later this happened.

NHTSA complaint #11733737 — an unverified report by a vehicle owner.

New Berlin, WI

ENGINE

Coolant Intrusion in the Block Led to white smoke coming out of the exhaust thick enough that I couldn't see as I tried to back out of the road.

NHTSA complaint #11731821 — an unverified report by a vehicle owner.