FaultScore

2019 Ford Fusion driver assist problems

21 of the 407 complaints about the 2019 Ford Fusion are about the driver-assist systems — 5% of everything reported for this model year. Half of the failures with a mileage on record happened before 19,000 miles.

A

21

Complaints

0

Crashes

0

Fires

0

Injuries

Exactly what failed

Warnings 7 33.3%
Automatic Emergency Braking 3 14.3%
Warnings 3 14.3%
Back Over Prevention 2 9.5%
Blind Spot Detection 2 9.5%
Adaptive Cruise Control 1 4.8%
Camera 1 4.8%
Steering Assist 1 4.8%
Rearview System Braking 1 4.8%

Driver Assist & Collision Avoidance across every Ford Fusion year

2010 13 5.2%
2013 17 6.8%
2014 24 9.6%
2015 26 10.4%
2016 121 48.6%
2018 10 4.0%
2019 21 8.4%
2020 17 6.8%

What owners said

Filed with NHTSA, in their own words.

Madison, WI

LANE DEPARTURE: BLIND SPOT DETECTION

I have took it in to get it repaired about a year ago the sensor went off and got them fix but when I explain what else was happening they found nothing months down I has other people and couldn’t find the problem with my vehicle which is now a risk to drive the steering wheels gets stiff and hard to turn I have to wait for the system to kick back originally I was told it was a O2 sensor

NHTSA complaint #11748165 — an unverified report by a vehicle owner.

Madison, WI

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

I have took it in to get it repaired about a year ago the sensor went off and got them fix but when I explain what else was happening they found nothing months down I has other people and couldn’t find the problem with my vehicle which is now a risk to drive the steering wheels gets stiff and hard to turn I have to wait for the system to kick back originally I was told it was a O2 sensor

NHTSA complaint #11748165 — an unverified report by a vehicle owner.

Madison, WI

BACK OVER PREVENTION: WARNINGS

I have took it in to get it repaired about a year ago the sensor went off and got them fix but when I explain what else was happening they found nothing months down I has other people and couldn’t find the problem with my vehicle which is now a risk to drive the steering wheels gets stiff and hard to turn I have to wait for the system to kick back originally I was told it was a O2 sensor

NHTSA complaint #11748165 — an unverified report by a vehicle owner.

Norfolk, VA

BACK OVER PREVENTION: WARNINGS

Very frequently, the rear view camera will stop working, glitch and go black. Then give the message, camera is unavailable

NHTSA complaint #11735190 — an unverified report by a vehicle owner.

Ellisville, MO

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

The rear view camera operates intermittently. Sometimes it works fine, other times the picture is blank or is extremely blurry with horizontal lines through it or the screen just displays snow. Sometimes it works, other times it doesn't. it can work in the morning, but not when I leave to go home after work. It can works for days, then not work for days. I called Ford due to an article that came across my news feed about rear camera recalls, but Ford said I'm not covered. This has been going on for several months now. A dealer wanted to charge several hundred dollars to check it out, but I didn't want to pay. To me this should be covered under warranty.

NHTSA complaint #11695006 — an unverified report by a vehicle owner.

Maple Heights, OH

LANE DEPARTURE: BLIND SPOT DETECTION

sometimes when i get in the car and put my seat belt on i can be driving and it unclip tey to put it back in and it want go have to play around with it before im able to clip it into the other part for safety. my safety is put at risk cause when im driving the seatbelt un hooks. no cant afford to take it because it cost almost 200.00 to diagnose any problem with the car.no warning light or anything also sometimes my car say my blind spot camera are not working and it will pop up on my dash. my back up camera instead of it showing whats in back of me it sometimes show whats in front of me

NHTSA complaint #11687906 — an unverified report by a vehicle owner.

Redding, CA

BACK OVER PREVENTION: WARNINGS

My front camera is often unavailable. I took it in multiple times and they couldn’t find an issue. Recently my back up camera has been acting up. It is unavailable most of the time, other times the screen is black, sometimes it’ll work and then cut out. There is a recall on other ford vehicles for this issue. I looked up if it needs a software update and it doesn’t. We’ve checked the camera and wiring harness and they’re both intact and in good condition.

NHTSA complaint #11664207 — an unverified report by a vehicle owner.

Redding, CA

FORWARD COLLISION AVOIDANCE: WARNINGS

My front camera is often unavailable. I took it in multiple times and they couldn’t find an issue. Recently my back up camera has been acting up. It is unavailable most of the time, other times the screen is black, sometimes it’ll work and then cut out. There is a recall on other ford vehicles for this issue. I looked up if it needs a software update and it doesn’t. We’ve checked the camera and wiring harness and they’re both intact and in good condition.

NHTSA complaint #11664207 — an unverified report by a vehicle owner.

Tempe, AZ

FORWARD COLLISION AVOIDANCE: WARNINGS

1.5 liter Engine built in 2019 has Antifreeze Leaking inside cylinder 1 needs Complete Engine. Also a recall on Electrical System propulsion System and Traction Battery Management System ENERGY Control Module Part Number: 23533.

NHTSA complaint #11650298 — an unverified report by a vehicle owner.

at 51,000 miles Muscle Shoals, AL

LANE DEPARTURE: LANE KEEP: STEERING ASSIST

The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the Lane Departure Assist failed to function as intended. The contact stated that while driving in the desired lane, the vehicle was pulling into another lane. The vehicle was taken to the dealer; however, the failure could not be duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the vehicle had previously been serviced at the dealer several times. The contact stated that the engine and the transmission had been replaced after the vehicle was purchased a year ago. The manufacturer was made aware of the failure. The contact was informed of a possible buyback of the vehicle. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 51,000.

NHTSA complaint #11611700 — an unverified report by a vehicle owner.

Humble, TX

FORWARD COLLISION AVOIDANCE: WARNINGS

Upon traveling we noticed a loud engine knocking when the car was at idle. We immediately pulled over and checked the engine. The coolant level was lower than normal and the engine oil level was fine. We immediately returned home and parked the car. While returning home the front camera continued to display an error message that it was not working and would repeat every 30 seconds. After doing research I read that Ford has known about the Fusion Ecoboost having a design flaw where coolant leaks into the cylinder heads and can crack the head as well as a flexplate crack that appears. They issued a "fix" for the flexplate to some models and I would like this applied to my car as I feel they knowingly continued to sell this model with the issues without prior warnings or notices.

NHTSA complaint #11604200 — an unverified report by a vehicle owner.

Alpharetta, GA

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

My situation started with pulling the car out of the garage one morning going to work. Shaking was experienced, after a couple of times with that happening, one morning heading out for work the light came on the dashboard, I immediately setup an appointment with AAA, who once started working on the car felt they had resolved the issue, however the same day I drove off the premises for AAA the light came back on, I ended up taking the car back to them four times before they stated they could not resolve the problem and suggested I take it to Ford, which I did. Once there I was informed by the advisor the car was in recall and they would provide me with a loaner until repairs were done. I drove the loaner for two weeks only to be called by the advisor and informed that my car would not qualify for repairs and he needed the loaner back right away because he was possibly in trouble. I had a conversation about why, what etc but no good news. I returned the loaner and took my car home where it has been because I don’t have $7000.00 for a new motor.

NHTSA complaint #11577586 — an unverified report by a vehicle owner.

Houston, TX

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

I put car into park to use the atm and then could not get it back into gear it gave a lot of different issues system fault error oil pressure errors battery error collision error and I ended up replacing the gear shift bushing which had deteriorated and broke off and that fixed most of issues now car makes loud blaring alarm sound that is not the normal car dinging it's loud and high pitched and acts like my battery is dead but won't start or shows any signs it is being jumped. Like the battery is completely dead won't take or hold charge.

NHTSA complaint #11558133 — an unverified report by a vehicle owner.

at 19,000 miles Streamwood, IL

BACK OVER PREVENTION

The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the rear-view camera activated while in drive, and later failed to turn off after reversing. The contact also stated that the instrument panel and infotainment system acted erratically, turning off, not reacting to function buttons, and freezing. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the APIM. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 19,000.

NHTSA complaint #11552822 — an unverified report by a vehicle owner.

at 19,000 miles Streamwood, IL

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

The contact owns a 2019 Ford Fusion. The contact stated while driving at an undisclosed speed, the rear-view camera activated while in drive, and later failed to turn off after reversing. The contact also stated that the instrument panel and infotainment system acted erratically, turning off, not reacting to function buttons, and freezing. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the APIM. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 19,000.

NHTSA complaint #11552822 — an unverified report by a vehicle owner.

at 23,500 miles Cameron, NC

BACK OVER PREVENTION

The contact owns a 2019 Ford Fusion. The contact stated that while reversing, the rearview camera image was blue. Additionally, the infotainment system screen was blue. The vehicle was taken to the dealer where it was diagnosed and determined that the APIM had failed and needed to be replaced. The vehicle was being repaired. The manufacturer was notified of the of the failure, but no assistance was provided. The failure mileage was approximately 23,500.

NHTSA complaint #11543850 — an unverified report by a vehicle owner.

Eagan, MN

FORWARD COLLISION AVOIDANCE: WARNINGS

Pedestrian detection system malfunction. Sync 3 system APIM unit is going out and needs replacing (only at 58k miles, 10k out of warranty). Passenger front seat heater and climate control failed due to seat heater melting wiring harness.

NHTSA complaint #11517441 — an unverified report by a vehicle owner.

at 111,450 miles Waterloo, NE

FORWARD COLLISION AVOIDANCE: WARNINGS

my transmission is faulty my car is a 2019 Ford Fusion and it has all the same problems as earlier models with recalls that are equipped with the same components as mine my it keeps stalling when I come to a stop which I see numerous complaints of the same thing it there were no warning lights on at the time it occurred I've done research on my own through forums and there are thousands of complaints of the same thing happing to there's there's no way that can be just are luck there has to be something wrong with the way the car is built or made

NHTSA complaint #11514119 — an unverified report by a vehicle owner.

Louisville, KY

FORWARD COLLISION AVOIDANCE: WARNINGS

While I drive my steering got stuck and stiffed. Hard to turn the wheels. Luckily when I entered my neighborhood stop the vehicle. Then I got the message from Ford Pass app saying *Electronic power steering control module fault and *collision warning system lost radar signal. If the steering stuck happened in highways while drive possibly life threatening issue

NHTSA complaint #11502472 — an unverified report by a vehicle owner.

at 6,000 miles Morrisville, NC

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

I HAVE 2019 FORD FUSION WITH ONLY 6400 MILES. AIRBAG LIGHT CAME ON AND TOOK THE CAR TO DEALERSHIP AND THEY DENIED TO COVER AIRBAG MODULE REPLACEMENT UNDER WARRANTY. AIRBAG MODULE WAS BAD AND DEALERSHIP DENIED TO COVER BECAUSE I HAD SMALL DENT DAMAGED ON THE QUARTER PANEL WHEN I BOUGHT IT. CAR DRIVES FINE BUT HAS AIRBAG LIGHT ON DUE TO BAD MODULE FROM THE MANUFACTURE.

NHTSA complaint #11403365 — an unverified report by a vehicle owner.

at 6,000 miles Morrisville, NC

FORWARD COLLISION AVOIDANCE: WARNINGS

I HAVE 2019 FORD FUSION WITH ONLY 6400 MILES. AIRBAG LIGHT CAME ON AND TOOK THE CAR TO DEALERSHIP AND THEY DENIED TO COVER AIRBAG MODULE REPLACEMENT UNDER WARRANTY. AIRBAG MODULE WAS BAD AND DEALERSHIP DENIED TO COVER BECAUSE I HAD SMALL DENT DAMAGED ON THE QUARTER PANEL WHEN I BOUGHT IT. CAR DRIVES FINE BUT HAS AIRBAG LIGHT ON DUE TO BAD MODULE FROM THE MANUFACTURE.

NHTSA complaint #11403365 — an unverified report by a vehicle owner.

Other 2019 Ford Fusion problems

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