26 of the
1,276 complaints about the 2015 Ford Fusion are about the
driver-assist systems — 2% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
103,000 miles.
B
26
Complaints
2
Crashes
0
Fires
1
Injuries
Exactly what failed
Back Over Prevention
726.9%
Warnings
415.4%
Automatic Emergency Braking
311.5%
Camera
311.5%
Blind Spot Detection
27.7%
Rearview System Braking
27.7%
Camera System
13.8%
Warnings
13.8%
Adaptive Cruise Control
13.8%
Assist
13.8%
Driver Assist & Collision Avoidance across every Ford Fusion year
The contact owns a 2015 Ford Fusion. The contact stated while reversing, the rear-view camera displayed a brief image, a blue image or a black image with the message " Rearview Camera Unavailable". The contact stated while reversing at an undisclosed speed, the failure recurred, causing the rear-end to strike a pole. The contact sustained a whiplash, and minor neck pain but did not seek medical assistance. The trunk of the vehicle sustained a dent. Upon looking up recall information on the Ford website, the contact became aware that the VIN was included in Customer Satisfaction Program Number: 25N17 (Rear-view Camera Replacement if Required after Dealer Evaluation). The dealer was contacted and scheduled a repair appointment; however, the trunk repair was not covered under the recall. The manufacturer was contacted and denied liability for collateral damage. The failure mileage was unknown.
NHTSA complaint #11740443 — an unverified report by a vehicle owner.
Greer, SC
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The rear backup camera screen is black or flickers, and sometimes shows an error message like "Camera not available." Ford just issued another recall for rear cameras for this issue, but deliberately excluded Ford Fusion vehicles. They need to include ASAP as this is a known, dangerous issue that can cause an accident.
NHTSA complaint #11722564 — an unverified report by a vehicle owner.
Knoxville, TNCrash
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Brakes, emergency brake, brake switchs. Backup camera turns black while backing up. And yes it’s available for inspection. Car keeps braking and jerking in the other lane by itself. Emergency brake kept coming on by itself randomly. Also I almost hit someone when my back up camera went black. Yes the problem have been confirmed by a dealer or independent service center. Yes it have been inspected manufactures police and insurance representatives. Yes ever single light came on. Advanctrac light. Brake light, emergency break light, abs light and traction control light and tpms and airbags light.
NHTSA complaint #11716512 — an unverified report by a vehicle owner.
Marysville, WA
BACK OVER PREVENTION: WARNINGS
My 2015 Ford Fusion back over prevention camera system, is no longer working. I only get the black screen with error message "Camera is unavailable. Contact dealership". Which is creating a safety issue, while the vehicle is backing up. Reference Recall Number 25SA9 as many other ford products have the same issue. Many 2015 Ford models are covered under this recall. However, my fusion is not, because the recall only states 2016. My camera was troubleshot by a certified mechanic and was deemed a faulty camera by testing it with a different camera, and the system started working properly again.
NHTSA complaint #11710082 — an unverified report by a vehicle owner.
at 103,000 milesGeorgetown, KY
BACK OVER PREVENTION
The contact owns a 2015 Ford Fusion. The contact stated that while in reverse(R), the rearview camera image was distorted. A message "Check with Dealer" was displayed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. In addition, the contact related the failure to an undisclosed recall for 2016 Ford Fusion vehicles specifically. The manufacturer was not made aware of the failure. The failure mileage was approximately 103,000.
NHTSA complaint #11701147 — an unverified report by a vehicle owner.
Byron, GA
LANE DEPARTURE: BLIND SPOT DETECTION
Back passenger seatbelt won't work. Mirror sensors go off randomly when no cars are around when I'm in reverse. Backup camera malfunctions and the screen turns black.
NHTSA complaint #11695985 — an unverified report by a vehicle owner.
at 44,000 milesPrince George, VA
BACK OVER PREVENTION
The contact owns a 2015 Ford Fusion. The contact stated that while reversing, the camera image was flipped and backwards, and occasionally the screen was blank. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 25V442000 (Back Over Prevention). The local dealer was contacted and confirmed that the VIN was not included in the recall. The contact was informed about a diagnostic test to determine the cause of the failure. The vehicle was not repaired. The manufacturer was contacted and confirmed there was no recall on the VIN related to the failure. The failure mileage was approximately 44,000.
NHTSA complaint #11695019 — an unverified report by a vehicle owner.
Date 2023-03-13 Campaign 23S12/23V162 Description On your vehicle, the front brake jounce hoses could rupture prematurely Safety Risk A ruptured front brake jounce hose will cause a progressive brake fluid leak. The driver may experience an increase in pedal travel together with a reduction in the rate of deceleration, increasing the risk of a crash. Remedy Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace both front brake flexible hoses free of charge parts and labor. Next Steps Contact your dealer for more information to schedule the free service. Safety Recalls* Front brake flexible hose replacement Recall incomplete Powertrain control module pcm reprogramming Recall incomplete Customer Satisfaction Programs** Powertrain control module pcm reprogramming Recall incomplete Note: Funding to complete the many recalls are held in processing delays by DEPARTMENT OF THE TREASURY. Thus, Powertrain control module pcm reprogramming Recall incomplete
NHTSA complaint #11694385 — an unverified report by a vehicle owner.
San Jose, CA
BACK OVER PREVENTION: WARNINGS
In November 2024 my back up camera failed. The dealership diagnosed a failed camera and installed a new one for $ 800. In July 2025 the camera failed again. It was under warranty but the dealer diagnosed the issue as a low power failure and replaced the battery for $ 600. This week the back up camera is beginning to intermittently fail with a message "see dealership for repair". I feel I may have spent $ 1400 for unnecessary repairs as the issue still exists. My Ford Fusion Hybrid is not on the list of Fords covered under the current recall.
NHTSA complaint #11687749 — an unverified report by a vehicle owner.
San Jose, CA
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
In November 2024 my back up camera failed. The dealership diagnosed a failed camera and installed a new one for $ 800. In July 2025 the camera failed again. It was under warranty but the dealer diagnosed the issue as a low power failure and replaced the battery for $ 600. This week the back up camera is beginning to intermittently fail with a message "see dealership for repair". I feel I may have spent $ 1400 for unnecessary repairs as the issue still exists. My Ford Fusion Hybrid is not on the list of Fords covered under the current recall.
NHTSA complaint #11687749 — an unverified report by a vehicle owner.
Saint Louis, MO
BACK OVER PREVENTION
The contact owns a 2015 Ford Fusion. The contact stated that on several occasions while in reverse(R), the back over prevention camera froze, and the screen went black. The contact stated that via an online tutorial video, she became aware that there was a wire failure in the front driver’s seat. The contact stated that on several occasions when the screen went black and or froze, the front driver’s seat was moved back and forth, and eventually the camera worked normally. Additionally, the contact stated that when the driver’s seat was moved back and forth and there were no changes, the vehicle would be driven on an incline, and the camera worked normally. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
NHTSA complaint #11685916 — an unverified report by a vehicle owner.
Merced, CA
BACK OVER PREVENTION
The contact owns a 2015 Ford Fusion Hybrid. The contact stated that while reversing, the rearview camera failed to display an image. The vehicle was taken to the dealer, where it was diagnosed that the rearview camera had failed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
NHTSA complaint #11674360 — an unverified report by a vehicle owner.
Jackson, TN
BACK OVER PREVENTION: WARNINGS
When placing the car in reverse the rear backup camera does not show image and will display a black screen or a message the camera is not working and to contact a dealership. Camera worked correctly until Jan 2025. Randomly, the rear backup sensors, while camera shows black screen, will not alert the driver to being object in its path. At other times when the screen is black, the sensor will alert the driver. If you get the "Camera Not Working" message, the rear backup sensors will alert the driver to objects in its path.
NHTSA complaint #11672027 — an unverified report by a vehicle owner.
at 155,000 milesLawrenceville, GA
BACK OVER PREVENTION
The contact owns a 2015 Ford Fusion. The contact stated that occasionally, while shifted into reverse, the rearview camera failed to properly display the rearview image as intended. The contact stated that the message "Contact the Dealer" was displayed on the instrument panel. The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 155,000.
NHTSA complaint #11671631 — an unverified report by a vehicle owner.
Brunswick, OH
LANE DEPARTURE: BLIND SPOT DETECTION
the rear backup camera does not work at all.i am elderly and cannot turn my head over my shoulders.the screen is constantly blue when i need to reverse and the message that the camera is malfunctioning is on the blue screen.Ford has a lot of rear camera issues on their late modle vehicles.they have admitted that vehicles going back to when they introduced the rear cameras that they do not work and it seems that the fusions have been forgotten about.THIS IS WRONG WAY TO THINK AND WE NEED A RECALL.I have friends and family that have affected vehicles and we are all complaining.Ford needs to own up to this and they need to do right or we will not be buying Ford anymore.Do Better Ford,lives are at stake.
NHTSA complaint #11629661 — an unverified report by a vehicle owner.
Within in the past year I have had to have my entire rear brake system repaired and they keep stating that the emergency park brake is malfunctioning and getting stuck. I have had those parts replaced and now I being told again that the same problem is occurring. There has to be an issue with the brake system that keeps causing this to happen after repairs have been made.
NHTSA complaint #11583144 — an unverified report by a vehicle owner.
I have taken my car to the shop multiple times for brake issue. Brakes smoking and calibers will not release on rear driver side brakes. I took my car to Marmet Tire paid 380 they said it was was brakes and calibers two weeks later same issue I paid 280 for actuator since problem still not fixed. Next I took to Todd Judy Ford they refused to fix the said Marmet tire needs to fix since they had it first. I took it Ba k to Marmet tire they said I needed a brake hose which they replaced and two days later while me any son was driving on [XXX] the brake pedal went to floor while driving so then Marmet tire contacted Todd Judy Ford Patrick street Charleston WV I took the car there and spent 280 for a brake flush two days later brakes grinding and overheating. Called ford corporation they told me to take back to Ford Patrick Street so I called for appointment advised I need an appointment so I can contact ford corporation for a case number and nobody will call me back just emails for over a week saying someone will be contacting me. The problem is nobody knows how to fix my brake issue and $1000 later my car is still not fixed and I can’t drive it has been 4 months. 2015 Fire Fusion INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11566576 — an unverified report by a vehicle owner.
Dallas, TX
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The OEM back up camera will spontaneously go to a black or blue screen and at times will just say, “back up camera not available”. Being without a back up camera leaves a blind spot where you can’t see small children or pets that are directly behind my car. When it does work the picture displayed is reversed wich can disorient you
NHTSA complaint #11533851 — an unverified report by a vehicle owner.
at 81,690 milesCollege Station, TX
BACK OVER PREVENTION
The contact owns a 2015 Ford Fusion. The contact stated that while the vehicle was in reverse(R), the Back Over Prevention camera displayed a screen with a pixelated image or blank image on the infotainment screen. Neither the dealer nor the manufacturer had been notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 81,690.
NHTSA complaint #11481406 — an unverified report by a vehicle owner.
River Forest, IL
LANE DEPARTURE: WARNING
Even after earlier repair for recall for potential steering failure, exact same problem occured while driving. Significant loss of control. Rack and pinion steering required to be replaced.
NHTSA complaint #11479236 — an unverified report by a vehicle owner.
River Forest, IL
LANE DEPARTURE: ASSIST
Even after earlier repair for recall for potential steering failure, exact same problem occured while driving. Significant loss of control. Rack and pinion steering required to be replaced.
NHTSA complaint #11479236 — an unverified report by a vehicle owner.
Lawton, OK
BACK OVER PREVENTION: WARNINGS
Electrical system failure on multiple components. Upon start entertainment system (radio, nav, etc.) is inoperable, A/C does not function, windows will not roll down. Has happened on multiple occasions.
NHTSA complaint #11469892 — an unverified report by a vehicle owner.
Sun City, AZ
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
My 2015 Fusion backup camera has been intermittent or non-working for several years. I took it to the dealer who said it would cost $600 to repair, so I have not repaired it. Now I see that they have recalled 2015-2017 Mustangs for the same reason and wonder if my Fusion has the same defect that the Mustangs do.
NHTSA complaint #11453583 — an unverified report by a vehicle owner.
Killeen, TX
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
While backing up the back up camera either immediately gives error message and is black, or begins to work but half way through screen will go black and give error message
NHTSA complaint #11423426 — an unverified report by a vehicle owner.
at 140,000 milesSAN Jose, CA
FORWARD COLLISION AVOIDANCE: WARNINGS
WHILE IAM DRIVING SOME TIME AIR BAGS IMAGE LIGHT UP ON THE SPEEDOMETER, COLLISION WARNING WILL ALSO LIGHT UP AND STEERING GETTING TIGHTER .THIS IS HAPPENING WHILE IAM DRIVING ON THE STREETS AND SOME TIME ITS HAPPENING ON FREEWAY TOO
NHTSA complaint #11396526 — an unverified report by a vehicle owner.
at 16,000 milesLancaster, NY
BACK OVER PREVENTION: CAMERA SYSTEM
TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE THE VEHICLE WAS IN REVERSE, THE BACKUP CAMERA FAILED TO CONNECT. AS A RESULT, THE SCREEN DISPLAY WAS BLANK. THE VEHICLE WAS TAKEN TO DELACY FORD (3061 TRANSIT RD, ELMA, NY 14059, (716) 668-1200) WHERE IT WAS DIAGNOSED THAT THE CAMERA NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED FOUR TIMES, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS 16,000.
NHTSA complaint #11001663 — an unverified report by a vehicle owner.