10 of the
597 complaints about the 2015 Ford Mustang are about the
seats — 2% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
30,000 miles.
I am writing to formally request an investigation into a potential recall issue regarding a heated seat module and module plug on my vehicle. Below are the details of my vehicle for your reference: * Make/Model: 2015 Ford Mustang Ecoboost * VIN (Vehicle Identification Number): [XXX] * Mileage: 183,367 I have encountered a burning/melted plastic smell along with smoke coming from my heated/cooled seat module box while operating the vehicle. This issue has impacted safety, and reduced functionality. I have contacted the dealership, and had the part inspected but the issue persists. Upon reviewing similar concerns online and through forums, I noticed other owners reporting comparable problems, starting with many different 2015-2020 ford model vehicles, which leads me to believe this may be a widespread issue. I respectfully request that Ford initiate an investigation to determine if this problem warrants a recall. I also ask for guidance on how to address this issue in the interim to ensure the continued safety of myself and others on the road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11630144 — an unverified report by a vehicle owner.
Shelbyville, TN
SEATS
Wire under passenger sear for heated seats has burning smell. Wire was replaced but happens again. Will need to replace entire plug.
NHTSA complaint #11565993 — an unverified report by a vehicle owner.
Louisville, TN
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
Heated seats stopped working smell of burning wires. Both seats make a clunking sound when moved.
NHTSA complaint #11506028 — an unverified report by a vehicle owner.
Kent City, MI
SEATS
Heated and cooled seats are not sufficiently grounded, causing burnt wiring beneath passenger seat, overcurrent to blower motor. This issue applies to multiple makes and models using the Ford\Motorcraft wire harness part number WPT-928.
NHTSA complaint #11476598 — an unverified report by a vehicle owner.
El Paso, TX
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
Air conditioning & cooled seats no longer work. Only hot air blows. The car just barely has 28K miles. This has happened to multiple mustangs w low mileage.
NHTSA complaint #11418170 — an unverified report by a vehicle owner.
at 61,000 milesPell City, AL
SEATS
HEATED/COOLED SEAT MODULE SHORTED, BURNED, AND MELTED THE WIRING HARNESS. SEAT FUNCTION IS NO LONGER OPERATIVE.
NHTSA complaint #11404278 — an unverified report by a vehicle owner.
at 90,000 milesST. Francisville, LA
SEATS
CLIMATE CONTROLLED SEATS STOPPED WORKING. WHILE DIAGNOSING THE ISSUE I FOUND THAT CONNECTOR C3265B ON THE FRONT SEAT CLIMATE CONTROL MODULE WAS BURNED SEVERELY AND MELTED.
NHTSA complaint #11400379 — an unverified report by a vehicle owner.
at 30,000 milesScotts Valley, CA
SEATS
WATER HAS LEAKED INTO THE CABIN OF THE CAR FROM THE PASSENGER SIDE WINDOW. THE LEAK APPEARS TO HAVE COME FROM THE CORNER OF THE WINDOW SEAL AND MADE IT'S WAY INTO THE CABIN AND CREATING A STAND POOL OF WATER. WATER POOLED ON THE REAR FLOOR AND MADE IT'S WAY UP TO THE FRONT OF THE PASSENGER SIDE. THE VEHICLE SAT OVER THE WEEKEND FROM 11/26/2019 TO 11/31/2019. I WAS NOT WITH THE VEHICLE DURING THIS TIME. I LOCKED THE DOORS AND ROLLED UP THE WINDOWS KNOWING RAIN WAS IN THE FORECAST. THE VEHICLE SAT AT MY PLACE OF RESIDENCE DURING SAID WEEKEND.
NHTSA complaint #11286379 — an unverified report by a vehicle owner.
at 15 milesCleveland, OKCrash
SEATS
I WAS IMPACTED BY A TRUCK FROM BACK. I'M THE DRIVER MY SEAT AND SEATBELT DIDNT WORK. I WAS PUSHED TOWARDS FRONT STEERING WHEEL AND SLAMMED TO THE BACK. MY BACK REST WAS IN MY BACK SEAT. MY SEAT BELT NEVER LOCKED. I COULDN'T REACH ANY PEDDLE AFTER IMPACT
NHTSA complaint #11180439 — an unverified report by a vehicle owner.
at 300 milesMount Juliet, TN
SEATS
PURCHASED BRAND NEW FORD MUSTANG GT PREMIUM 5.0 AUTOMATIC FROM LOCAL FORD DEALER. ON FIRST TEST DRIVE, DID NOT NOTICE PROBLEM. CAR SAT A FEW DAYS PRIOR TO ME LEAVING FOR AN APPROXIMATE 750 MILE RETURN DRIVE HOME FROM VA TO TN. I HAD THE CAR HEATER ON - THE HEATER SEATS ON - NO MODIFICATIONS DONE TO THE CAR - 2 DAYS LATER OUT ON ROAD NOTICED A "STRONG ODOR" ( MORE SPECIFICALLY LIKE "MODEL AIRPLANE GLUE ODOR ). I WAS GETTING DIZZY, SLEEPY, AND VERY NAUSEATED. PULLED OVER RESTED. DROVE CAR WITH WINDOWS DOWN, HEATER ON AS IT WAS COLD. ODOR PERSISTED AND "SICK FEELING" CONTINUED ENTIRE DRIVE HOME. COORDINATING WITH FORD SERVICE CENTER AND BBBAUTOLINE - TOOK THE CAR IN FOR SUB TOTAL OF 5 VISITS TO HAVE ODOR EVALUATED. 6TH VISIT WITH "EXPERT FORD" FIELD TECH WITH SOME SORT OF "DEVICE" TO MEASURE SMELLS ( I ASSUME ) - WHEN I WENT TO PICK UP THE CAR - I ASKED FOR WORK ORDER AND A COPY OF EXPERT'S REPORT. WROTE TO SALES MANAGER REQUESTING THESE REPORTS. I HAVE BEEN DENIED ACCESS TO THESE REPORTS (KIND OF ODD? 6TH VISIT AND ONLY NOW THEY REFUSE TO ISSUE?) BBBAUTOLINE HAS NOW MADE DATE FOR ARBITRATION. TOLD TO BRING CAR IN FOR EVALUATION BY ARBITRATOR - HAVE SUPPORTING DOCUMENTS AS TO WHY.NUMEROUS ARTICLES ADDRESSING TOXIC ODORS - MULTIPLE SENSITIVITY DISORDER.S I'M NOT A SCIENTIST OR AN ENGINEER. JUST A 61 YR OLD MAN WANTING TO ENJOY HIS $44K MUSTANG - CAN'T HAVE TO DRIVE WITH WINDOWS DOWN AND HEATER FULL UP, STILL FEEL LIGHT HEADED AND NAUSEA. ANY SUGGESTIONS APPRECIATED.
NHTSA complaint #10680761 — an unverified report by a vehicle owner.