Owners have filed 32 complaints
about the 2007 GMC Envoy 360 with NHTSA between 2007 and 2015.
The largest single group is the electrical system.
Across this model's run it ranks 1 of 4 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 85
Against the median year of the GMC Envoy 360. 50 means typical for this
model; 100 means roughly double.
Severity — 100
31.3% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 57
33% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2007 GMC Envoy 360
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Electrical System
825.0%
1 crashes, 3 fires · median 43,964 mi
Lights
618.8%
Median failure at 136,700 miles
Fuel & Propulsion
412.5%
Median failure at 38,500 miles
Windows, Mirrors & Wipers
39.4%
Median failure at 60,000 miles
Body & Structure
26.3%
0 crashes, 1 fires · median 64,513 mi
Airbags
26.3%
1 crashes, 0 fires · median 46,000 mi
Equipment & Accessories
13.1%
Median failure at 3,000 miles
Stability & Traction Control
13.1%
Median failure at 3,000 miles
Seats
13.1%
Median failure at 3,000 miles
Seat Belts
13.1%
1 crashes, 0 fires · median 46,000 mi
Acceleration & Cruise Control
13.1%
Median failure at 15 miles
Transmission & Drivetrain
13.1%
1 crashes, 0 fires
Engine & Cooling
13.1%
Median failure at 26,700 miles
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
13.7%
1,000 – 9,999 miles
311.1%
10,000 – 24,999 miles
311.1%
25,000 – 49,999 miles
933.3%
50,000 – 74,999 miles
414.8%
75,000 – 99,999 miles
13.7%
100,000 – 149,999 miles
622.2%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Apr 2007peak 4Dec 2015
NHTSA investigations into the 2007 GMC Envoy 360
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
EA12004Opened 11 Jun 2012Closed 21 Jun 2013ELECTRICAL SYSTEM
Driver's Master Power Window Switch
On August 15, 2012 General Motors (GM) announced a regional recall action (12V-406) involving model year (MY) 2006-2007 Chevrolet Trailblazer, GMC Envoy, Buick Rainier, Isuzu Ascender and MY2005-2007 SAAB 9-7x vehicles originally sold or currently registered in the salt belt states of Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin, and the District of Columbia. The recall remedy requires the inspection and repair or replacement...
PE11014Opened 25 Apr 2011Closed 23 Sep 2011FUEL SYSTEM, OTHER
Fuel level gauge system failure
The office of defects investigations (ODI) analyzed complaint data provided by General Motors (GM) as well as complaints submitted to ODI from consumers.In total, there were 5,089 unique reports indicating an inaccurate fuel level reading while driving.General Motors stated that this condition occurs when the contacts of the fuel sensor wear prematurely.Most of the complaints indicated an empty fuel gauge reading after filling the tank.Less than 10 percent of theODI complaints involved an engine stall incident.During this investigation, GM developed a remedy procedure and issued special covera...
DP10001Opened 7 Jan 2010Closed 23 May 2011FUEL SYSTEM, OTHER
Fuel Level Gauge System Failure
The Office of Defects Investigation has received 668 complaints alleging inaccurate fuel gauge reading while driving in model year 2005-07 Chevrolet Trailblazer, GMC Envoy, Buick Rainier, and Saab 9-7x vehicles.Of the 668 complaints, 58 incidents were alleged to result in a vehicle stall.Of the 58 stalling incidents, 43 complaints reported stalling because the fuel level reading indicated more fuel availability than what is actually in the fuel tank. One complaint alleged a vehicle crash after the vehicle stalled while exiting the interstate, became disabled, and was struck from behind.Summari...
Complaints that involved harm
Reports where the owner recorded a crash, a fire, an injury or a death.
at 118,347 milesCaro, MIFire
STRUCTURE:BODY:DOOR
IN 2012, GMC RECALLED THE 2007 ENVOY FOR A FAULTY SWITCH THAT WAS SHORTING OUT AND CAUSING FIRE ON THE PASSENGER DOOR. THERE WAS A DELAY BETWEEN THE TIME THE RECALL WAS ISSUED AND WHEN MY VEHICLE WAS UP FOR REPAIR DUE TO A BACK ORDER OF PARTS. IN MAY 2013, THE CONSUMER WAS TOLD THE PARTS WERE IN AND THE LOCAL GMC DEALER REPAIRED THE SWITCH (12180) "PER SERVICE PROCEDURE" WHICH MEANT, A COATING WAS PUT ON THE DOOR SWITCH HOWEVER, THE CONSUMER WAS NOT MADE AWARE TO THE EXACT NATURE OF THESE "PROCEDURES." AT THE END OF JUNE 2013, THE DOOR HAD SHORTED OUT AND WAS AGAIN TAKEN IN TO THE GMC DEALER AND ACTUALLY REPLACED AFTER ENDANGERING THE LIVES OF 4 INDIVIDUALS WHO VISITED A GAS STATION AS THE LAST STOP. WHEN A CLAIM WAS OPENED WITH GM, THE CONSUMER WAS GIVEN A LOT OF "I UNDERSTAND" AND NO OTHER ANSWER COULD BE GIVEN EXCEPT FOR IT WAS STANDARD PROCEDURE TO "BAND-AID" THESE SWITCHES. FINALLY, THE GM REPRESENTATIVE SUPPLIED THE CONSUMER WITH THE EXCUSE THAT THE PART WAS NOT IN YET AND THAT WAS WHY IT WAS NOT FIXED IN THE FIRST PLACE. A POOR ATTEMPT TO RELIEVE THEMSELVES OF ANY LIABILITY.
NHTSA complaint #10524207 — an unverified report by a vehicle owner.
at 118,347 milesCaro, MIFire
ELECTRICAL SYSTEM
IN 2012, GMC RECALLED THE 2007 ENVOY FOR A FAULTY SWITCH THAT WAS SHORTING OUT AND CAUSING FIRE ON THE PASSENGER DOOR. THERE WAS A DELAY BETWEEN THE TIME THE RECALL WAS ISSUED AND WHEN MY VEHICLE WAS UP FOR REPAIR DUE TO A BACK ORDER OF PARTS. IN MAY 2013, THE CONSUMER WAS TOLD THE PARTS WERE IN AND THE LOCAL GMC DEALER REPAIRED THE SWITCH (12180) "PER SERVICE PROCEDURE" WHICH MEANT, A COATING WAS PUT ON THE DOOR SWITCH HOWEVER, THE CONSUMER WAS NOT MADE AWARE TO THE EXACT NATURE OF THESE "PROCEDURES." AT THE END OF JUNE 2013, THE DOOR HAD SHORTED OUT AND WAS AGAIN TAKEN IN TO THE GMC DEALER AND ACTUALLY REPLACED AFTER ENDANGERING THE LIVES OF 4 INDIVIDUALS WHO VISITED A GAS STATION AS THE LAST STOP. WHEN A CLAIM WAS OPENED WITH GM, THE CONSUMER WAS GIVEN A LOT OF "I UNDERSTAND" AND NO OTHER ANSWER COULD BE GIVEN EXCEPT FOR IT WAS STANDARD PROCEDURE TO "BAND-AID" THESE SWITCHES. FINALLY, THE GM REPRESENTATIVE SUPPLIED THE CONSUMER WITH THE EXCUSE THAT THE PART WAS NOT IN YET AND THAT WAS WHY IT WAS NOT FIXED IN THE FIRST PLACE. A POOR ATTEMPT TO RELIEVE THEMSELVES OF ANY LIABILITY.
NHTSA complaint #10524207 — an unverified report by a vehicle owner.
at 28,000 milesLake City, FLFire
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2007 GMC ENVOY 360. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT BEGAN TO SMELL SMOKE. HE NOTICED THE SMOKE COMING FROM THE PASSENGER SIDE INSTRUMENT PANEL. HE PULLED THE VEHICLE OVER AND CALLED 911. BY THE TIME THE FIRE DEPARTMENT ARRIVED, THE PASSENGER COMPARTMENT WAS ENGULFED IN FLAMES. THERE WERE NO INJURIES. THE FIRE DEPARTMENT STATED THAT THE CAUSE OF THE FIRE WAS ELECTRICAL DUE TO THE INSTRUMENT PANEL. A POLICE REPORT WAS FILED. THE FAILURE MILEAGE WAS 28,000.
NHTSA complaint #10258590 — an unverified report by a vehicle owner.
at 46,000 milesDeshler, OHCrash2 injured
SEAT BELTS
I TOTALED MY 2004 GMC ENVOY ON BLACK ICE, I HIT MY NEIGHBOR PRETTY MUCH HEAD ON. MY AIR BAG DID NOT GO OFF NOR DID MY SEAT BELT HOLD MY IN PLACE, I REPORTED THIS ACCIDENT AND DYSFUNCTION TO GM AND AFTER THEIR INVESTIGATION THEY SAID THE VEHICLE FUNCTIONED PROPERLY. I DON'T UNDERSTAND HOW THIS COULD BE, WE BOUGHT THE ENVOY NEW THE AIR BAG SHOULD HAVE DEPLOYED AS WELL AS THE SEAT BELT SHOULD HAVE LOCKED ME IN PLACE, AS IT WAS I HIT THE WIND SHIELD, HAD SWELLING IN MY BRAIN, I ALSO HIT THE TOP OF THE ENVOY AND CAME DOWN AND HAVE TWO CRUSHED VERTEBRAE IN MY BACK STILL TO THIS DAY, I HIT THE DRIVERS DOOR AND THEN BROKE THE STEERING COLUMN AND THE CENTER CONSOLE WITH MY BODY, AGAIN BECAUSE THE AIR BAG DID NOT GO OFF NOR DID THE SEAT BELT HOLD ME IN PLACE. I CAN NOT UNDERSTAND HOW THEY (GM) CAN SAY EVERYTHING FUNCTIONED CORRECTLY!
NHTSA complaint #10242042 — an unverified report by a vehicle owner.
at 46,000 milesDeshler, OHCrash2 injured
AIR BAGS
I TOTALED MY 2004 GMC ENVOY ON BLACK ICE, I HIT MY NEIGHBOR PRETTY MUCH HEAD ON. MY AIR BAG DID NOT GO OFF NOR DID MY SEAT BELT HOLD MY IN PLACE, I REPORTED THIS ACCIDENT AND DYSFUNCTION TO GM AND AFTER THEIR INVESTIGATION THEY SAID THE VEHICLE FUNCTIONED PROPERLY. I DON'T UNDERSTAND HOW THIS COULD BE, WE BOUGHT THE ENVOY NEW THE AIR BAG SHOULD HAVE DEPLOYED AS WELL AS THE SEAT BELT SHOULD HAVE LOCKED ME IN PLACE, AS IT WAS I HIT THE WIND SHIELD, HAD SWELLING IN MY BRAIN, I ALSO HIT THE TOP OF THE ENVOY AND CAME DOWN AND HAVE TWO CRUSHED VERTEBRAE IN MY BACK STILL TO THIS DAY, I HIT THE DRIVERS DOOR AND THEN BROKE THE STEERING COLUMN AND THE CENTER CONSOLE WITH MY BODY, AGAIN BECAUSE THE AIR BAG DID NOT GO OFF NOR DID THE SEAT BELT HOLD ME IN PLACE. I CAN NOT UNDERSTAND HOW THEY (GM) CAN SAY EVERYTHING FUNCTIONED CORRECTLY!
NHTSA complaint #10242042 — an unverified report by a vehicle owner.
at 40,929 milesMiddletown, NYFire
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
I STARTED MY GMC ENVOY SO THAT IT MAY WARM UP. AS IT WAS WARMING UP I STARTED TO SMELL SMOKE. I HIT THE ONSTAR BUTTON AND WAS SPEAKING TO THE CUSTOMER REP WHEN THE SMOKE GOT HEAVY AND SPARKS CAME FROM THE DRIVERS DOOR PANEL. I IMMEDIATELY BACK THE CAR OUT OF MY DRIVEWAY BECAUSE I DID NOT WANT MY HOUSE TO BURN IN CASE THE CAR WENT UP IN FLAMES. THE ONSTAR REP CALLED THE FIRE DEPARTMENT WHO CAME AND RIPPED APART THE DOOR PANEL, DISCONNECTED THE BATTERY AND PULLED OUT A BURNED WINDOW HARNESS UNIT. THE FIRE CHIEF SAID THAT IT WHAT STARTED THE FIRE. THE TOW TRUCK CAME AND TOOK THE CAR TO THE DEALER WHERE I WAS TOLD I HAD TO PAY OUT OF POCKET BECAUSE THE WARRANTY WAS OVER, MIND YOU THIS IS A 2007 GMC. WHEN I TOLD HIM IT WAS A MANUFACTURER DEFECT AND IT DID NOT MATTER WHETHER OR NOT I HAD WARRANTY OR NOT GMC SHOULD BE RESPONSIBLE. HE SAID THAT THERE WAS NO RECALL AND I WOULD HAVE TO PAY IF I WANTED MY CAR FIXED. I HAD TO RENT A CAR BECAUSE THEY WOULD NOT EVEN HONOR THEY'RE 5 YEAR 100K MILE COURTESY CAR WARRANT AND I HAD TO PAY ALMOST $1000.00 APART FROM THE RENTAL TO HAVE MY CAR REPAIRED. WHEN I FINALLY GOT MY CAR BACK THE RECEIPT CONFIRMED WHAT HAPPEN. THE SERVICE MANAGER EVEN STATED THAT THE FIRE STARTED FROM THE WIRE HARNESS AND THERE WAS A SHORT SOMEWHERE IN THE CAR THAT THEY HAD TO REPAIR AS WELL. MY CAR HAS NOT BEEN MODIFIED IN ANY WAY.
NHTSA complaint #10218104 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Mooresville, NC
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2007 GMC ENVOY 360. WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS FAILED TO ILLUMINATE. THE FAILURE RECURRED MULTIPLE TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT DRIVER MODULE OVERHEATED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #10810884 — an unverified report by a vehicle owner.
at 137,000 milesTuscan, AZ
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2007 GMC ENVOY 360. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT AT APPROXIMATELY 30 MPH, THE HEADLIGHTS FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING). THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 137,000.
NHTSA complaint #10810721 — an unverified report by a vehicle owner.
at 146,725 milesCampbell, CA
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2007 GMC ENVOY 360. WHILE DRIVING 65 MPH, THE HEADLIGHTS FAILED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND RESUMED NORMAL OPERATION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 146,725.
NHTSA complaint #10785377 — an unverified report by a vehicle owner.
at 100,000 milesBurlington, KY
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2007 GMC ENVOY 360. WHILE DRIVING AT AN UNKNOWN SPEED, THE LOW BEAM HEADLIGHTS SUDDENLY SHUT OFF AND FAILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING). THE FAILURE MILEAGE WAS 100,000.
NHTSA complaint #10759384 — an unverified report by a vehicle owner.
at 60,000 milesCosta Mesa, CA
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2007 GMC ENVOY 360. WHILE DRIVING APPROXIMATELY 55 MPH, THE EXTERIOR HEADLAMPS AND DAYTIME RUNNING LIGHTS FAILED WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING). THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
NHTSA complaint #10747926 — an unverified report by a vehicle owner.
at 60,000 milesCosta Mesa, CA
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2007 GMC ENVOY 360. WHILE DRIVING APPROXIMATELY 55 MPH, THE EXTERIOR HEADLAMPS AND DAYTIME RUNNING LIGHTS FAILED WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING). THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
NHTSA complaint #10747926 — an unverified report by a vehicle owner.
Jolit, IL
AIR BAGS
TL* THE CONTACT OWNS A 2007 GMC ENVOY 360. WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAG WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN INSPECTED THE VEHICLE, BUT WAS UNABLE TO DETERMINE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #10745388 — an unverified report by a vehicle owner.
Jolit, IL
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 GMC ENVOY 360. WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAG WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN INSPECTED THE VEHICLE, BUT WAS UNABLE TO DETERMINE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #10745388 — an unverified report by a vehicle owner.
at 47,000 milesWaukesha, WI
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 GMC ENVOY 360. THE CONTACT STATED THAT WHEN THE KEY WAS INSERTED IN THE SWITCH, IT WOULD NOT TURN ON. THE VEHICLE HAD TO BE TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.
NHTSA complaint #10715939 — an unverified report by a vehicle owner.
at 136,700 milesIndianaoplis, IN
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2007 GMC ENVOY 360. THE CONTACT STATED THAT WHILE DRIVING AT UNKNOWN SPEEDS, THE HEADLIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS NOT DIAGNOSED. HOWEVER, THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 136,700.
NHTSA complaint #10678293 — an unverified report by a vehicle owner.
at 95,000 milesMiddlesex, NJ
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TL* THE CONTACT OWNS A 2007 GMC ENVOY 360. THE CONTACT STATED THAT THE DRIVER SIDE MASTER POWER WINDOW CONTROL PANEL FAILED TO WORK. THE CONTACT WAS UNABLE TO ROLL THE WINDOW UP AND DOWN. THE DEALER STATED THAT THE DRIVER SIDE MASTER POWER WINDOW SWITCH MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V404000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
NHTSA complaint #10632787 — an unverified report by a vehicle owner.
at 118,347 milesCaro, MIFire
STRUCTURE:BODY:DOOR
IN 2012, GMC RECALLED THE 2007 ENVOY FOR A FAULTY SWITCH THAT WAS SHORTING OUT AND CAUSING FIRE ON THE PASSENGER DOOR. THERE WAS A DELAY BETWEEN THE TIME THE RECALL WAS ISSUED AND WHEN MY VEHICLE WAS UP FOR REPAIR DUE TO A BACK ORDER OF PARTS. IN MAY 2013, THE CONSUMER WAS TOLD THE PARTS WERE IN AND THE LOCAL GMC DEALER REPAIRED THE SWITCH (12180) "PER SERVICE PROCEDURE" WHICH MEANT, A COATING WAS PUT ON THE DOOR SWITCH HOWEVER, THE CONSUMER WAS NOT MADE AWARE TO THE EXACT NATURE OF THESE "PROCEDURES." AT THE END OF JUNE 2013, THE DOOR HAD SHORTED OUT AND WAS AGAIN TAKEN IN TO THE GMC DEALER AND ACTUALLY REPLACED AFTER ENDANGERING THE LIVES OF 4 INDIVIDUALS WHO VISITED A GAS STATION AS THE LAST STOP. WHEN A CLAIM WAS OPENED WITH GM, THE CONSUMER WAS GIVEN A LOT OF "I UNDERSTAND" AND NO OTHER ANSWER COULD BE GIVEN EXCEPT FOR IT WAS STANDARD PROCEDURE TO "BAND-AID" THESE SWITCHES. FINALLY, THE GM REPRESENTATIVE SUPPLIED THE CONSUMER WITH THE EXCUSE THAT THE PART WAS NOT IN YET AND THAT WAS WHY IT WAS NOT FIXED IN THE FIRST PLACE. A POOR ATTEMPT TO RELIEVE THEMSELVES OF ANY LIABILITY.
NHTSA complaint #10524207 — an unverified report by a vehicle owner.
at 118,347 milesCaro, MIFire
ELECTRICAL SYSTEM
IN 2012, GMC RECALLED THE 2007 ENVOY FOR A FAULTY SWITCH THAT WAS SHORTING OUT AND CAUSING FIRE ON THE PASSENGER DOOR. THERE WAS A DELAY BETWEEN THE TIME THE RECALL WAS ISSUED AND WHEN MY VEHICLE WAS UP FOR REPAIR DUE TO A BACK ORDER OF PARTS. IN MAY 2013, THE CONSUMER WAS TOLD THE PARTS WERE IN AND THE LOCAL GMC DEALER REPAIRED THE SWITCH (12180) "PER SERVICE PROCEDURE" WHICH MEANT, A COATING WAS PUT ON THE DOOR SWITCH HOWEVER, THE CONSUMER WAS NOT MADE AWARE TO THE EXACT NATURE OF THESE "PROCEDURES." AT THE END OF JUNE 2013, THE DOOR HAD SHORTED OUT AND WAS AGAIN TAKEN IN TO THE GMC DEALER AND ACTUALLY REPLACED AFTER ENDANGERING THE LIVES OF 4 INDIVIDUALS WHO VISITED A GAS STATION AS THE LAST STOP. WHEN A CLAIM WAS OPENED WITH GM, THE CONSUMER WAS GIVEN A LOT OF "I UNDERSTAND" AND NO OTHER ANSWER COULD BE GIVEN EXCEPT FOR IT WAS STANDARD PROCEDURE TO "BAND-AID" THESE SWITCHES. FINALLY, THE GM REPRESENTATIVE SUPPLIED THE CONSUMER WITH THE EXCUSE THAT THE PART WAS NOT IN YET AND THAT WAS WHY IT WAS NOT FIXED IN THE FIRST PLACE. A POOR ATTEMPT TO RELIEVE THEMSELVES OF ANY LIABILITY.
NHTSA complaint #10524207 — an unverified report by a vehicle owner.
at 38,000 milesHiram, GA
FUEL SYSTEM, GASOLINE
FUEL GAUGE TOTALLY STOPPED WORKING.
NHTSA complaint #10274235 — an unverified report by a vehicle owner.
at 60,000 milesLeroy, MI
ELECTRICAL SYSTEM
2007 GMC ENVOY ENTIRE ELECTRICAL (INSTRUMENT AND IGNITION) FAILURE AND SHUT DOWN WHILE DRIVING. PLACED IN NEUTRAL AND RESTART WHILE ON THE ROLL, LOST POWER STEERING AND POWER BRAKING ABILITY.
NHTSA complaint #10269897 — an unverified report by a vehicle owner.
at 39,000 milesMissoula, MT
FUEL SYSTEM, GASOLINE
SENDING UNIT INSIDE OF GAS TANK: WHEN FULL OF GAS, GAUGE SAYS BELOW EMPTY & GAS LIGHT COMES ON. WHEN 7/8 FULL TO ALMOST EMPTY GAS GAUGE READS CORRECT, WHEN EMPTY GAS GAUGE READS 2ND TO LAST LINE, CAR RUNS OUT OF GAS & NO GAS LIGHT COMES ON. WHEN YOU ARE DRIVING AT 50 MPH AND RUN OUT YOU COULD CRASH. WHEN CAR IS PARKED FOR 4+MIN. GAUGE GOES BELOW EMPTY & FUEL LIGHT COMES ON.
NHTSA complaint #10267798 — an unverified report by a vehicle owner.
at 41,280 milesMonticello, MN
FUEL SYSTEM, OTHER
FUEL SENSOR FAILED ON VEHICLE LESS THAN 2 YEARS OLD BUT PAST WARRANTY. SYMPTOMS WERE FUEL GAUGE FAILED TO WORK OR WORKED INCORRECTLY AND ENGINE LIGHT WOULD COME ON INTERMITTENTLY. I WAS UNABLE TO DETERMINE HOW MUCH GAS WAS IN TANK. HAD TO PAY $630 FOR PARTS AND LABOR TO REPLACE FUEL SENSOR SINCE I AM 5K MILES OVER THE 36K WARRANTY.
NHTSA complaint #10267418 — an unverified report by a vehicle owner.
at 28,000 milesLake City, FLFire
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2007 GMC ENVOY 360. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT BEGAN TO SMELL SMOKE. HE NOTICED THE SMOKE COMING FROM THE PASSENGER SIDE INSTRUMENT PANEL. HE PULLED THE VEHICLE OVER AND CALLED 911. BY THE TIME THE FIRE DEPARTMENT ARRIVED, THE PASSENGER COMPARTMENT WAS ENGULFED IN FLAMES. THERE WERE NO INJURIES. THE FIRE DEPARTMENT STATED THAT THE CAUSE OF THE FIRE WAS ELECTRICAL DUE TO THE INSTRUMENT PANEL. A POLICE REPORT WAS FILED. THE FAILURE MILEAGE WAS 28,000.
NHTSA complaint #10258590 — an unverified report by a vehicle owner.
at 19,486 milesElkins Park, PA
FUEL SYSTEM, GASOLINE
MALFUNCTIONING GAS GAUGE 2007 GMC ENVOY CAR ONLY HAS 20,000 MILES. HAS TO BE A DEFECT. CONTACTED DEALERSHIP. SOLD CAR AS IS NO WARRANTY!
NHTSA complaint #10254834 — an unverified report by a vehicle owner.
at 51,000 milesLake Orion, MI
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
2007 ENVOY- DECIDED TO ROLL DOWN PASSENGER WINDOW TO LET FRESH AIR IN, CABLE MECHANISM FOR PASSENGER WINDOW BROKE IN HALF WINDOW FELL DOWN THE DOOR, WINDOW IS NOW BEING HELD UP BY DUCT TAPE. THE CHECK ENGINE LIGHT IS ON, NOTHING IS WRONG WITH VEHICLE, THE LOW FUEL LIGHT IS ON CONSTANTLY EVEN WHEN IT HAS A FULL TANK. THIS IS A 2007 ENVOY WITH ALL OF THESE PROBLEMS, HAS BEEN GREAT VEHICLE SINCE 2 WEEKS AGO WHEN IT GOT EXTREMELY COLD AND ALL THE PROBLEMS OCCURRED.
NHTSA complaint #10253925 — an unverified report by a vehicle owner.
at 46,000 milesDeshler, OHCrash2 injured
SEAT BELTS
I TOTALED MY 2004 GMC ENVOY ON BLACK ICE, I HIT MY NEIGHBOR PRETTY MUCH HEAD ON. MY AIR BAG DID NOT GO OFF NOR DID MY SEAT BELT HOLD MY IN PLACE, I REPORTED THIS ACCIDENT AND DYSFUNCTION TO GM AND AFTER THEIR INVESTIGATION THEY SAID THE VEHICLE FUNCTIONED PROPERLY. I DON'T UNDERSTAND HOW THIS COULD BE, WE BOUGHT THE ENVOY NEW THE AIR BAG SHOULD HAVE DEPLOYED AS WELL AS THE SEAT BELT SHOULD HAVE LOCKED ME IN PLACE, AS IT WAS I HIT THE WIND SHIELD, HAD SWELLING IN MY BRAIN, I ALSO HIT THE TOP OF THE ENVOY AND CAME DOWN AND HAVE TWO CRUSHED VERTEBRAE IN MY BACK STILL TO THIS DAY, I HIT THE DRIVERS DOOR AND THEN BROKE THE STEERING COLUMN AND THE CENTER CONSOLE WITH MY BODY, AGAIN BECAUSE THE AIR BAG DID NOT GO OFF NOR DID THE SEAT BELT HOLD ME IN PLACE. I CAN NOT UNDERSTAND HOW THEY (GM) CAN SAY EVERYTHING FUNCTIONED CORRECTLY!
NHTSA complaint #10242042 — an unverified report by a vehicle owner.
at 46,000 milesDeshler, OHCrash2 injured
AIR BAGS
I TOTALED MY 2004 GMC ENVOY ON BLACK ICE, I HIT MY NEIGHBOR PRETTY MUCH HEAD ON. MY AIR BAG DID NOT GO OFF NOR DID MY SEAT BELT HOLD MY IN PLACE, I REPORTED THIS ACCIDENT AND DYSFUNCTION TO GM AND AFTER THEIR INVESTIGATION THEY SAID THE VEHICLE FUNCTIONED PROPERLY. I DON'T UNDERSTAND HOW THIS COULD BE, WE BOUGHT THE ENVOY NEW THE AIR BAG SHOULD HAVE DEPLOYED AS WELL AS THE SEAT BELT SHOULD HAVE LOCKED ME IN PLACE, AS IT WAS I HIT THE WIND SHIELD, HAD SWELLING IN MY BRAIN, I ALSO HIT THE TOP OF THE ENVOY AND CAME DOWN AND HAVE TWO CRUSHED VERTEBRAE IN MY BACK STILL TO THIS DAY, I HIT THE DRIVERS DOOR AND THEN BROKE THE STEERING COLUMN AND THE CENTER CONSOLE WITH MY BODY, AGAIN BECAUSE THE AIR BAG DID NOT GO OFF NOR DID THE SEAT BELT HOLD ME IN PLACE. I CAN NOT UNDERSTAND HOW THEY (GM) CAN SAY EVERYTHING FUNCTIONED CORRECTLY!
NHTSA complaint #10242042 — an unverified report by a vehicle owner.
at 12,400 milesMT. Laurel, NJ
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2007 GMC ENVOY 360. ON THREE SEPARATE OCCASIONS, WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SWITCHED FROM 2 WHEEL DRIVE TO 4 WHEEL DRIVE WITHOUT WARNING. THE VEHICLE WAS DIAGNOSED AS HAVING AN ELECTRONIC CONTROL MODULE FAILURE, WHICH NEEDED TO BE REPLACED. THE CURRENT MILEAGE WAS 14,000 AND FAILURE MILEAGE WAS 12,400.
NHTSA complaint #10228006 — an unverified report by a vehicle owner.
at 26,700 milesWarner, NH
ENGINE AND ENGINE COOLING
ENGINE STALLED WHILE DRIVING DOWN AN INCLINE WITHOUT ANY INDICATION UNTIL APPLYING THE BRAKES TO FIND THE POWER BRAKES HAD BEEN LOST. WEATHER CONDITIONS WERE SLICK AND THE VEHICLE STARTED TO SPIN AND COULD NOT BE CORRECTED DUE TO LOSS OF POWER STEERING. VEHICLE COULD NOT BE SLOWED USING THE LOWER ENGINE GEARS. ONCE THE VEHICLE COASTED TO A STOP, THE BATTERY LIGHT CAME ON. THE VEHICLE WAS PUT IN PARK, TURNED THE KEY TO THE ENGINE-OFF POSITION AND THEN ON. ONSTAR DIAGNOSTICS DID NOT DETECT ANY PROBLEMS IN SYSTEM TESTS. FUEL LEVEL WAS APPROX. 3 GALLONS. ***************************************************************************************************THE FAILURE ALMOST CAUSED AN ACCIDENT OF RUNNING OVER A PEDESTRIAN AND COLLISION WITH OTHER VEHICLES (NO CONTROL AND NO WARNING FROM THE VEHICLE SYSTEMS OF STALL). THIS IS THE SECOND INCIDENT; INITIAL INCIDENT OCCURRED WHILE LEAVING INCLINED DRIVEWAY - POTENTIAL OF ENTERING ROADWAY. MY CHILD WAS RIDING AS A PASSENGER IN THE VEHICLE FOR BOTH INCIDENTS. ***************************************************************************************************
NHTSA complaint #10222613 — an unverified report by a vehicle owner.
at 3,000 milesWarner Robins, GA
SEATS
I BOUGHT A 2007 ENVOY 10 MARCH 2007. WHEN THE WEATHER GOT WARM I TRIED TO USE MY AC. THIS IS A BRAND NEW VEHICLE WITH LESS THAN 5,000 MILES AND THE AC DIDN'T WORK. I TOOK IT IN FOR SERVICE AND WAS TOLD IT WAS FIXED. WHEN WE WENT ON A TRIP AND ARRIVED IN FL AND IT HEATED UP, THE AC DIDN'T WORK. THE FIRST TIME IT WAS REPAIRED I WAS TOLD IT WAS A SENSOR. THE NEXT TWO TIMES THEY REPLACED THE COMPRESSOR. THE FIRST TIME IT WAS COOL WHEN WE LEFT AND I TRIED THE AC AND IT WAS COLD. I HAD TO TAKE IT IN 3 TIMES BEFORE IT WORKED CORRECTLY. NOW IT IS GETTING HOT AGAIN AND I THINK I AM GOING TO HAVE THE SAME PROBLEM. IT IS ONLY 70 AND MY 1997 CHEVY CAVALIER COOLS BETTER THAN MY 2007 ENVOY. I HAVE HAD SEVERAL OTHER PROBLEMS WITH THIS VEHICLE THAT HAVE ONLY RECENTLY BEEN RESOLVED. EACH TIME I TOOK IT IN I WAS TOLD THEY COULD NOT DUPLICATE THE PROBLEM. I HAD A LEAK IN THE REAR COMPARTMENT, THE DRIVERS SEAT WOULD NOT ADJUST SOMETIMES AND THE STABILITRAK CONSTANTLY GAVE ME A SERVICE LIGHT. THIS VEHICLE IS ONLY 1 YEAR OLD.
NHTSA complaint #10221458 — an unverified report by a vehicle owner.