FaultScore

FaultScore report

2017 Harley-Davidson Flhtcutg problems

Owners have filed 14 complaints about the 2017 Harley-Davidson Flhtcutg with NHTSA between 2017 and 2022. The largest single group is the engine & cooling. Across this model's run it ranks 2 of 4 worst.

D

FaultScore 79/100

Higher is worse. Measured against the other years of the Harley-Davidson Flhtcutg.

How this is worked out

The numbers

14

Complaints

1

Crashes reported

0

Fires reported

1

Injuries reported

1 complaint reports a death.

2,500 mi

Median mileage at failure

Half of reported failures happened before this

100%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 57 vs 50 Severity 100 vs 50 Early failure 100 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 57
Against the median year of the Harley-Davidson Flhtcutg. 50 means typical for this model; 100 means roughly double.
Severity — 100
21.4% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 100
100% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 2017 compares with every other Harley-Davidson Flhtcutg

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2017 Harley-Davidson Flhtcutg

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Transmission & Drivetrain 5 35.7%

Median failure at 5,882 miles

Engine & Cooling 5 35.7%

Median failure at 2,500 miles

Brakes 2 14.3%

1 crashes, 0 fires · median 418 mi

Suspension 1 7.1%
Body & Structure 1 7.1%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Mar 2017 peak 3 Jul 2022

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

at 200 miles Hornell, NY Crash 1 killed

SERVICE BRAKES

TL* THE CONTACT OWNED A 2017 HARLEY-DAVIDSON FLHTCUTG. WHILE DRIVING APPROXIMATELY 52 MPH APPROACHING A TRAFFIC SIGNAL, THE RIDER IN FRONT OF THE CONTACT STOPPED SUDDENLY. THE CONTACT DOWNSHIFTED TWICE AND APPLIED BOTH BRAKES; HOWEVER, THE MOTORCYCLE DID NOT STOP AND THE FRONT END SNAPPED. WHEN THE BRAKES WERE APPLIED, THE MOTORCYCLE PULLED TO THE LEFT AND COLLIDED WITH THE RIDER IN FRONT. THE MOTORCYCLE WAS THROWN TO THE GROUND ON THE LEFT SIDE OF THE ROAD. THE PASSENGER RIDING ON THE BACK OF THE CONTACT'S MOTORCYCLE WAS THROWN TO THE GROUND. THE PASSENGER WAS AIRLIFTED TO THE HOSPITAL AND DIED FROM SEVERE TRAUMA AND A HEART CONDITION. A POLICE REPORT WAS FILED. THE MOTORCYCLE WAS DESTROYED AND TOWED AWAY. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 200.

NHTSA complaint #11082493 — an unverified report by a vehicle owner.

at 30 miles Dunnellon, FL 1 injured

ENGINE

TL* THE CONTACT OWNS A 2017 HARLEY-DAVIDSON FLHTCUTG (TRI-GLIDE ULTRA). WHILE DRIVING 60 MPH, THE MOTORCYCLE VIBRATED AND JERKED EXCESSIVELY, CAUSING DISCOMFORT TO THE DRIVER AND PASSENGER. THE MOTORCYCLE ALSO BECAME EXTREMELY HOT, CAUSING MINOR BURNS TO THE CONTACT'S LEG. MEDICAL ATTENTION WAS NOT REQUIRED. THE MOTORCYCLE WAS TAKEN TO WAR HORSE HARLEY-DAVIDSON (5331 N US HWY 441, OCALA, FL 34475), BUT THE DEALER WAS UNABLE TO DIAGNOSE THE ISSUES. THE MOTORCYCLE WAS NOT REPAIRED AND THE FAILURES CONTINUED. THE MOTORCYCLE WAS TAKEN TO GATOR HARLEY-DAVIDSON (1745 U.S. HWY 441, LEESBURG, FL 34748), BUT THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE AGAIN. THE MOTORCYCLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND FAILED TO ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 30.

NHTSA complaint #11018942 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

Heath, OH

ENGINE

While riding at 55mph the bike suddenly lost oil pressure and started blowing an enormous amount of smoke out the exhaust and the breather tubes in the intake. This caused oil to come out and blow back under the rear tires which could have resulted in loss of control. I was able to stop and when I checked the oil the cap blew out into my hand because of crankcase pressure. The oil level showed it was very low so I added 2 3/4 quarts of new oil. After cooling down the trike ran ok and I was able to ride it home where I checked the oil again and it had the same crankcase pressure however it was now showing overfilled 2 1/2 quarts. The problem is that the oil built up in the crankcase and was not pumped out back to the oil tank. This is known as sumping which is affecting some 2017-2019 Harley’s with the new Milwaukee 8 engine. As I stated before this could have caused loss of control resulting in an accident with a less experienced rider because of the oil blowing back under the rear tires on the trike. I am 70 years old and have been riding since 16 years old and I believe my experience helped me knowing what to do when something like this occurs. There are service bulletins explaining this problem however I firmly believe all 2017-2019 Harley Davidson Milwaukee 8 motorcycle’s and trike need to be recalled and repaired with the updated parts that Harley Davidson began installing in all 2020 and newer Milwaukee 8 engines during manufacturing. Someone may likely lose their life as a result of this know problem.

NHTSA complaint #11473442 — an unverified report by a vehicle owner.

Pittsburgh, PA

POWER TRAIN

TL* THE CONTACT OWNS A 2017 HARLEY-DAVIDSON FLHTCUTG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V734000 (POWER TRAIN). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MCMAHON'S CYCLE SALES INC. (613 7TH AVE, BEAVER FALLS, PA 15010, (724)-846-6251) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #11189985 — an unverified report by a vehicle owner.

Sanford, NC

POWER TRAIN

TL* THE CONTACT OWNS A 2017 HARLEY-DAVIDSON TRI GLIDE (FLHTCUTG). THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V734000 (POWER TRAIN). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED FORT BRAGG HARLEY-DAVIDSON AT (910) 864-1200 (LOCATED AT 3950 SYCAMORE DAIRY RD, FAYETTEVILLE, NC 28303) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #11187039 — an unverified report by a vehicle owner.

at 3,700 miles Poughkeepsie, NY

ENGINE

OIL PRESSURE SWITCH WORKED IT'S WAY OUT ONLY INDICATING LOW PRESSURE BY THE TIME WHILE RIDING. I GOT IT TO MY DEALER AFTER THEY TOLD ME TO BRING IT IN WHEN PARKED THE SWITCH WAS OUT FAR ENOUGH TO CAUSE THE OIL TO POUR OUT. IF THIS HAD HAPPEND WHEN RIDING IN MY OPINION THE ENGINE WOULD SIEZE CAUSING THE WHEELS TO LOCK AND THROW THE RIDER OFF THE MOTOR CYCLE CAUSING SERIOS INJURY OR DEATH TO THE RIDER AND CAUSING AN ACCIDENT OF THE VEHICLES BEHIND. THIS IS ON THE NEW MILWALKEE 8 ENGINE. HAVE READ COMPLAINT OF THE FAILURE BUT NOT ON IT WORKING IT'S WAY OUT. NOTIFIED HARLEY DAVIDSON REQUESTED AN ENGINEER BE SENT TO LOOK AT THIS PROBLEM,WAITING ON A REPLY

NHTSA complaint #11185800 — an unverified report by a vehicle owner.

Fort Worth, TX

POWER TRAIN

TL* THE CONTACT OWNS A 2017 HARLEY-DAVIDSON FLHTCUTG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V734000 (POWER TRAIN). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FORT WORTH HARLEY-DAVIDSON (3025 W LOOP 820 S, FORT WORTH, TX 76116, (855) 897-2953) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #11172499 — an unverified report by a vehicle owner.

at 4,500 miles Hammond, LA

POWER TRAIN

HARLEY DAVIDSON RECALL # 0173 I HAD WENT TO THE HD DEALER WHEN I FOUND OUT ABOUT THE RECALL, I HAD THE SERVICE DEPARTMENT LOOK UP MY VIN TO VERIFY THAT IT WAS IN THE RECALL, THEY SAID IT WAS, THEY WROTE UP A SERVICE TICKET FOR THE RECALL, I WENT AND CHECKED ON THE STATUS OF THE PARTS TODAY, I WAS TOLD THAT HARLEY DAVISON WON'T LET THE DEALER ORDER THE PARTS, THEY ALSO STATED THAT THEY ONLY GOT 1 KIT, AND THAT KIT WAS FOR A NEW MOTORCYCLE IN STOCK, THEY SAID THAT THEY COULD NOT SELL THE BIKE UNTIL THE RECALL WAS DONE, SO THEY FIX THE BIKE FOR SALE, BUT THEY ARE LETTING ALL THE CUSTOMER THAT HAVE BIKES UNDER RECALL WAIT ON PARTS, SO WHEN WILL THE PARTS BE AVAILABLE, WE ARE SUPPOSED TO JUST TAKE OUR CHANCES RIDING THE MOTORCYCLES UNDER RECALL, IF THIS IS A SAFETY ISSUE, WHY ARE THE KITS NOT READILY AVAILABLE TO FIX THESE BIKES, BUT YET, THEY HAVE KITS FOR THE BIKES FOR SALE, THIS IS NOT RIGHT, WHAT CAN BE DONE TO SPEED UP THE PROCESS.

NHTSA complaint #11151881 — an unverified report by a vehicle owner.

at 636 miles NEW Boston, MI

SERVICE BRAKES

TL* THE CONTACT OWNS A 2017 HARLEY-DAVIDSON FLHTCUTG. WHILE PUSHING THE MOTORCYCLE OUT OF THE GARAGE WITHOUT STARTING THE ENGINE, A SCRAPING NOISE WAS HEARD COMING FROM THE REAR RIGHT BRAKE. THE VEHICLE WAS TAKEN TO MOTOWN HARLEY-DAVIDSON (14100 TELEGRAPH RD, TAYLOR, MI 48180, (734) 947-4647) WHERE IT WAS DIAGNOSED THAT THE REAR RIGHT ROTORS WERE HEAVILY SCORED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT UNDER WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 636. *TT CONTACT NOTICED A NOISE THAT SOUNDED LIKE WORN PADS. HARLEY-DAVIDSON CREW HEARD NOISE AND AGREED. PREMATURE BRAKE PAD AND ROTOR WORN AT 636 MILES.

NHTSA complaint #11084614 — an unverified report by a vehicle owner.

at 200 miles Hornell, NY Crash 1 killed

SERVICE BRAKES

TL* THE CONTACT OWNED A 2017 HARLEY-DAVIDSON FLHTCUTG. WHILE DRIVING APPROXIMATELY 52 MPH APPROACHING A TRAFFIC SIGNAL, THE RIDER IN FRONT OF THE CONTACT STOPPED SUDDENLY. THE CONTACT DOWNSHIFTED TWICE AND APPLIED BOTH BRAKES; HOWEVER, THE MOTORCYCLE DID NOT STOP AND THE FRONT END SNAPPED. WHEN THE BRAKES WERE APPLIED, THE MOTORCYCLE PULLED TO THE LEFT AND COLLIDED WITH THE RIDER IN FRONT. THE MOTORCYCLE WAS THROWN TO THE GROUND ON THE LEFT SIDE OF THE ROAD. THE PASSENGER RIDING ON THE BACK OF THE CONTACT'S MOTORCYCLE WAS THROWN TO THE GROUND. THE PASSENGER WAS AIRLIFTED TO THE HOSPITAL AND DIED FROM SEVERE TRAUMA AND A HEART CONDITION. A POLICE REPORT WAS FILED. THE MOTORCYCLE WAS DESTROYED AND TOWED AWAY. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 200.

NHTSA complaint #11082493 — an unverified report by a vehicle owner.

at 4,500 miles Davenport, FL

ENGINE

EVERY NOW AND THEN THE ENGINE WILL STALL OUT DURING STOP & GO TRAFFIC OR WHEN YOU PULL INTO A PARKING LOT WITH THE CLUTCH PULLED IN & NO THROTTLE. THIS HAS HAPPENED THREE TIMES IN THE LAST MONTH. I HEAR BY INTERNET THREADS THAT HARLEY IS AWARE OF THIS SITUATION AND HAS CHOSEN NOT TO MAKE THIS PUBLIC TO OWNERS. DO WE WAIT TILL SOMEONE GETS KILLED TO ADDRESS THIS CRITICAL ISSUE?.

NHTSA complaint #11065355 — an unverified report by a vehicle owner.

at 30 miles Dunnellon, FL 1 injured

ENGINE

TL* THE CONTACT OWNS A 2017 HARLEY-DAVIDSON FLHTCUTG (TRI-GLIDE ULTRA). WHILE DRIVING 60 MPH, THE MOTORCYCLE VIBRATED AND JERKED EXCESSIVELY, CAUSING DISCOMFORT TO THE DRIVER AND PASSENGER. THE MOTORCYCLE ALSO BECAME EXTREMELY HOT, CAUSING MINOR BURNS TO THE CONTACT'S LEG. MEDICAL ATTENTION WAS NOT REQUIRED. THE MOTORCYCLE WAS TAKEN TO WAR HORSE HARLEY-DAVIDSON (5331 N US HWY 441, OCALA, FL 34475), BUT THE DEALER WAS UNABLE TO DIAGNOSE THE ISSUES. THE MOTORCYCLE WAS NOT REPAIRED AND THE FAILURES CONTINUED. THE MOTORCYCLE WAS TAKEN TO GATOR HARLEY-DAVIDSON (1745 U.S. HWY 441, LEESBURG, FL 34748), BUT THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE AGAIN. THE MOTORCYCLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND FAILED TO ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 30.

NHTSA complaint #11018942 — an unverified report by a vehicle owner.

at 7,264 miles Phoenix, AZ

POWER TRAIN

ON 06/03/2017 AT 7235 MILES THE CLUTCH FAILED TO DISENGAGE WHEN THE LEVER WAS PULLED. THE VEHICLE WAS PARKED AND THE FAILURE WAS FOUND WHEN SHIFTING INTO FIRST GEAR. THE TRIKE WAS TOWED TO THE SELLING HARLEY-DAVIDSON DEALERSHIP FOR REPAIR. THE REPAIR MADE WAS: "FLUSHED THE CLUTCH DUE TO AIR IN THE LINE." ON 06/09/2017 AT 7264 MILES THE CLUTCH FAILED TO DISENGAGE WHEN THE LEVER WAS PULLED. THE VEHICLE WAS PARKED AND THE FAILURE WAS FOUND BEFORE SHIFTING INTO FIRST GEAR. ATTACHED SHOULD BE PHOTOGRAPHS SHOWING THE CLUTCH LEVER BEING OPERATED WITH ONE FINGER WITHOUT ANY RESISTANCE. I AM CONCERNED THIS FAILURE COULD HAPPEN WHEN THE VEHICLE IS IN MOTION. THE CLUTCH FAILURE TO DISENGAGE COULD CAUSE A FATAL ACCIDENT.

NHTSA complaint #10994169 — an unverified report by a vehicle owner.

at 1,300 miles Rockledge, FL

ENGINE

STALLS WHEN AT IDLE OR SLOW MANOUVERING, RPMS ARE GOING FROM 1200 DOWN TO 300-0 CAUSING VEHICLE TO STALL. THIS A INTERMITTENT PROBLEM AND A VERY DANGEROUS SITUATION AT TIMES. HAVE TAKEN TO DEALER AND CALLED CORPORATE WITH A NO TROUBLE FOUND.

NHTSA complaint #10986071 — an unverified report by a vehicle owner.

Floresville, TX

SUSPENSION

TRYING TO GET SOMETHING DONE ABOUT A DEFECT WITH MY 2017 HARLEY-DAVIDSON TRI-GLIDE, BUT KEEP GETTING RUN AROUND FROM THEM. IT'S HARD TO TELL IN THE PIC BUT MY TRI-GLIDE SITS 3/8" LOWER IN THE REAR ON THE LEFT SIDE. TOOK THIS TO MY DEALERSHIP(COWBOY'S ALAMO CITY HARLEY) TO HAVE PROBLEM TAKEN CARE OF ONLY TO BE TOLD BY SVC DEPT THAT HARLEY-DAVIDSON IS AWARE OF THIS PROBLEM WITH THE TRIKES AND THE DIFFERENCE IS WITHIN SPECS. REALLY??? WITHIN SPECS?? THIS IS MY 2ND TRIKE AND 7TH HARLEY OVERALL. I BUY HARLEY BECAUSE OF REPUTATION AND THE FACT THAT THESE MOTORCYCLES ARE MADE IN AMERICA BY AMERICANS AND ARE REPRESENTATIVE OF AMERICAN MADE QUALITY. I BELIEVE THIS DISCREPANCY IN BALANCE SHOULD HAVE A ZERO INCH TOLERANCE! DO YOU THINK INDIAN, HONDA, YAMAHA, KAWASAKI WOULD ALLOW AN OBVIOUS FLAW TO BE LABELED "WITHIN SPECS"? I SERIOUSLY DOUBT IT!! I JUST WANT MY TRIKE TO SIT LEVEL. IT HAS BEEN POINTED OUT BY SEVERAL PEOPLE I RIDE WITH THAT THE TRIKE IS NOT LEVEL AND ASKED WHY HARLEY DIDN'T FIX THE PROBLEM. THAT'S MY QUESTION TOO! IF HARLEY IS AWARE OF THE PROBLEM, WHY WON'T THEY MAKE THE REPAIRS OR ADJUSTMENTS?

NHTSA complaint #10960305 — an unverified report by a vehicle owner.

Floresville, TX

STRUCTURE:BODY

TRYING TO GET SOMETHING DONE ABOUT A DEFECT WITH MY 2017 HARLEY-DAVIDSON TRI-GLIDE, BUT KEEP GETTING RUN AROUND FROM THEM. IT'S HARD TO TELL IN THE PIC BUT MY TRI-GLIDE SITS 3/8" LOWER IN THE REAR ON THE LEFT SIDE. TOOK THIS TO MY DEALERSHIP(COWBOY'S ALAMO CITY HARLEY) TO HAVE PROBLEM TAKEN CARE OF ONLY TO BE TOLD BY SVC DEPT THAT HARLEY-DAVIDSON IS AWARE OF THIS PROBLEM WITH THE TRIKES AND THE DIFFERENCE IS WITHIN SPECS. REALLY??? WITHIN SPECS?? THIS IS MY 2ND TRIKE AND 7TH HARLEY OVERALL. I BUY HARLEY BECAUSE OF REPUTATION AND THE FACT THAT THESE MOTORCYCLES ARE MADE IN AMERICA BY AMERICANS AND ARE REPRESENTATIVE OF AMERICAN MADE QUALITY. I BELIEVE THIS DISCREPANCY IN BALANCE SHOULD HAVE A ZERO INCH TOLERANCE! DO YOU THINK INDIAN, HONDA, YAMAHA, KAWASAKI WOULD ALLOW AN OBVIOUS FLAW TO BE LABELED "WITHIN SPECS"? I SERIOUSLY DOUBT IT!! I JUST WANT MY TRIKE TO SIT LEVEL. IT HAS BEEN POINTED OUT BY SEVERAL PEOPLE I RIDE WITH THAT THE TRIKE IS NOT LEVEL AND ASKED WHY HARLEY DIDN'T FIX THE PROBLEM. THAT'S MY QUESTION TOO! IF HARLEY IS AWARE OF THE PROBLEM, WHY WON'T THEY MAKE THE REPAIRS OR ADJUSTMENTS?

NHTSA complaint #10960305 — an unverified report by a vehicle owner.