59 of the
174 complaints about the 2024 Honda Civic are about the
steering — 34% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
10,900 miles.
I am filing this complaint regarding an unresolved steering issue involving my vehicle and the handling of NHTSA Recall 24V-744. My vehicle was subject to Recall 24V-744, which involved a steering-related safety issue. I brought the vehicle to the dealer for the recall repair. The dealer applied grease as part of the recall service and represented that the issue had been addressed. However, the steering problem did not go away. I subsequently returned to the dealer because I was still experiencing the same steering issue. Instead of treating the continuing problem as related to the recall repair, the dealer charged me a diagnostic fee and is refusing to cover the cost of the steering rack. I am concerned because the vehicle continues to have a steering-related problem after the recall repair was performed. The fact that the dealer’s initial recall repair did not resolve the issue raises concerns about whether the recall condition was properly diagnosed or repaired, or whether a related component has failed as a result of the same underlying problem. I do not believe I should be responsible for paying a diagnostic fee or the cost of a steering rack if the problem is related to the recalled steering condition or the attempted recall repair. I am requesting that NHTSA investigate whether the dealer properly performed the recall repair, whether the continuing steering problem is related to Recall 24V-744, and whether additional corrective action is necessary. I am particularly concerned about the safety implications of continuing to operate a vehicle with an unresolved steering problem. I would like the manufacturer/dealer to properly diagnose and correct the underlying steering issue and address the costs I have incurred as a result of the unsuccessful recall repair. Even the mechanic said that it was a internal steering issue. Please see reported attached.
NHTSA complaint #11760637 — an unverified report by a vehicle owner.
Baytown, TX
STEERING
1. Component Failed & Inspection Availability:The Electronic Power Steering (EPS) Gearbox and Rack Assembly malfunctioned and failed. The component is currently installed on the vehicle and is fully available for inspection upon request.2. Safety Risks:The steering wheel physically binds, catches, and sticks when traveling at highway speeds (between 45–70 mph). Controlling the vehicle requires increased steering effort to break through the physical stickiness, causing the vehicle to suddenly jerk. This poses an immediate crash hazard as it makes maintaining a straight line or making minor lane corrections incredibly dangerous for myself and other drivers on the road.3. Dealer/Independent Confirmation:The vehicle was previously taken to an authorized Honda dealership for NHTSA Campaign 24V-744. The dealership performed a temporary grease/spring intervention and marked the recall as "Completed" or removed on my VIN. The mechanical failure has now returned and worsened at 76,000 miles. A secondary local dealership has verbally confirmed the steering rack requires full replacement but is refusing to formally diagnose or inspect the failed safety component without an out-of-pocket $210 diagnostic fee.4. Entity Inspection:The component was previously inspected and serviced only by an authorized Honda dealership during the initial recall rollout. It has not been inspected by police or insurance.5. Warning Lamps & Prior Symptoms:There are currently intermittent "Steering System Problem" and "Lane Keeping Assist / ADAS Failure" warning messages appearing on the dashboard. The primary symptom is a distinct "sticky" or "notchy" resistance when turning the wheel. These symptoms first appeared gradually over the last several thousand miles following the failure of the initial dealership recall remedy.
NHTSA complaint #11760044 — an unverified report by a vehicle owner.
Sartell, MN
STEERING
I took my 2024 Honda Civic Sport to my local Honda dealership due to concerning issues with the steering. After diagnosing the problem, the dealership determined that the car needed a full steering rack replacement. They contacted Honda, who agreed to cover part of the repair, but I was told I would have to pay $600 out-of-pocket. Given the newness of the vehicle, I believe this is a safety defect that should be fully covered under a recall, as I should not have to pay for such a major issue on a nearly brand-new car.
NHTSA complaint #11725112 — an unverified report by a vehicle owner.
Houston, TX
STEERING
At speeds 35+ MPH the steering has a “sticky” “notch” feeling making steering at high speed very difficult to do smoothly, especially when cornering. This has led to close-calls nearly resulting in accidents, but fortunately being avoided. I suspect it has to do with the steering rack issue that is a common complaint with this MY.
NHTSA complaint #11706821 — an unverified report by a vehicle owner.
Manchester, MD
STEERING
I’ve taken my car to the dealer multiple times for an issue with steering and a loud clunk in my front end that wasn’t there when I bought it. I’ve constantly been told it’s normal or nothing is wrong but it’s becoming a real concern for me to drive I’ve almost been veered into oncoming traffic because the car wanders and steering doesn’t react very well. I’ve tried switching wheels and tires and still same issue. I need help because this car is unsafe to drive.
NHTSA complaint #11706865 — an unverified report by a vehicle owner.
Southbridge, MACrash
STEERING
The contact owns a 2024 Honda Civic. The contact stated while driving approximately 15 MPH on a rainy day and pulling into driveway at the residence, the steering wheel became very loose and then very firm. The contact stated that the LKAS feature activated and independently steered the vehicle over to the right. The contact attempted to turn the steering wheel to the left, but the vehicle failed to respond. The contact stated that the brake pedal was depressed; however, the vehicle made an abnormal sound before sliding like it was on ice and crashed into two other vehicles parked in the driveway which did minor damages to both vehicles. The contact lost consciousness from the impact with the first vehicle for approximately one second. The contact stated that after crashing into the second vehicle, the vehicle temporarily returned to normal operation and the brake pedal was depressed; however, the steering wheel was still firm and unresponsive. The contact stated that no air bags deployed during the crash. The contact then called 911 for assistance. No medical attention was required because the contact had not suffered any injuries. The contact stated that a Police Report was filed. The local dealer was contacted and provided the contact a number to call however, the number was inoperable. The contact related the failure to NHTSA Campaign Number: 24V744000 (STEERING); for which the VIN was included. The contact stated that the local dealer was contacted several times over several months but was unable to provide the recall repair. The manufacturer was notified of the failure, and the vehicle was towed a collision center. There was no information if the vehicle was repaired. The failure mileage was unknown.
NHTSA complaint #11701884 — an unverified report by a vehicle owner.
Columbia, MD
STEERING
The steering system of my vehicle frequently locks, sticks, and slips, creating a serious safety hazard and putting both myself and others on the road at risk of losing control. I have reported this issue to Honda multiple times, but no permanent solution has been provided, and Honda denies that the problem exists. Two independent service centers have confirmed the issue. The vehicle has not been inspected by police or insurance representatives, but technicians at both Honda and the independent centers have observed the malfunction. The problem first occurred on 10/08/2024, and waiting for the lengthy arbitration process is unsafe. I request that NHTSA urgently investigate this issue.
NHTSA complaint #11682635 — an unverified report by a vehicle owner.
at 17,000 milesBrandon, MSCrash2 injured
STEERING
The contact owned a 2024 Honda Civic. The contact stated that while the daughter was driving approximately 70 MPH on the interstate, the steering wheel had malfunctioned and the driver was unable to properly steer the vehicle. The contact stated that the vehicle erroneously drifted into the right lane and crashed into the driver's side of a second oncoming vehicle and causing the vehicle to experience a tail spin before crashing into a guard rail. During the crash, both the driver and front passenger sustained minor bruises, and the vehicle was destroyed. A police report was filed at the scene, and the vehicle was towed away. The cause of the failure was not determined. The contact indicated that the vehicle was included in the NHTSA Campaign Number: 24V744000(STEERING). The VIN was not available. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 17,000.
NHTSA complaint #11681782 — an unverified report by a vehicle owner.
at 26,000 milesCanton, KS
STEERING
The contact owns a 2024 Honda Civic. The contact stated that while driving approximately 15 MPH and slowing for a traffic light, the brake pedal was depressed, and the vehicle started shaking violently and then stalled. The contact stated that the check battery warning light was illuminated. The failure was intermittent but became a recurring failure. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 26,000.
NHTSA complaint #11676157 — an unverified report by a vehicle owner.
Waynesville, OH
STEERING
Nothing happened. Am still waiting for the steering column that was recalled to be inspected/replaced. I called the dealer in December of 2024. They said they would call when the parts were available. Still waiting as of June 23, 2025.
NHTSA complaint #11668754 — an unverified report by a vehicle owner.
Simi Valley, CA
STEERING
The contact owns a 2024 Honda Civic. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11658233 — an unverified report by a vehicle owner.
Chandler, AZ
STEERING
Safety recall notice received in November, 2024. Called dealership (AutoNation Honda) November 27 to make appointment for repair and was told the necessary part was not in stock and would receive a call back. Upon not hearing back, contacted dealership again on 12/16, with no results. Contacted dealership again on 1/8/2025 and was told I was on list of recalls and would call me when they get to me. Contacted dealership again on 2/5, with no results. E-mailed American Honda's Customer Support on 3/13. Received a phone reply on 3/17 and told to just wait because I could not detail any present symptoms.
NHTSA complaint #11652998 — an unverified report by a vehicle owner.
Sioux Falls, SD
STEERING
The contact owns a 2024 Honda Civic. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and informed the contact that the contact had been placed on a 5-month waiting list. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11649668 — an unverified report by a vehicle owner.
Bloomfield, NJ
STEERING
The contact owns a 2024 Honda Civic. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11644999 — an unverified report by a vehicle owner.
San Jose, CA
STEERING
The contact owns a 2024 Honda Civic. The contact received notification of NHTSA Campaign Number: 24V744000 (STEERING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11642361 — an unverified report by a vehicle owner.
Temecula, CA
STEERING
The contact owns a 2024 Honda Civic. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11640617 — an unverified report by a vehicle owner.
New Brunswick, NJ
STEERING
The contact owns a 2024 Honda Civic. The contact received notification of NHTSA Campaign Number: 24V744000 (STEERING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11639041 — an unverified report by a vehicle owner.
Chapel Hill, NC
STEERING
The contact owns a 2024 Honda Civic. The contact received notification of NHTSA Campaign Number: 24V744000 (STEERING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11637741 — an unverified report by a vehicle owner.
at 8,000 milesOdessa, TX
STEERING
The contact owns a 2024 Honda Civic. The contact had received notification of NHTSA Campaign Number: 24V744000 (STEERING). The contact stated that while driving at an undisclosed speed an abnormal sound was coming from the front of the vehicle. The contact stated the sound was heard while turning to the right or left. There was no warning light illuminated. The vehicle was taken to the dealer; however, no cause for the failure was found. The contact stated that the failure persisted. The vehicle was taken back to the dealer where it was diagnosed that the steering gear box needed to be replaced; no repairs were made, but the part was greased. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 8,000.
NHTSA complaint #11637381 — an unverified report by a vehicle owner.
Canyon Country, CA
STEERING
While driving the steering felt stiff to turn left or right and i would hear what sounds like a screech.
NHTSA complaint #11636781 — an unverified report by a vehicle owner.
at 2,000 milesWestminster, CACrash1 injured
STEERING
The contact owned a 2024 Honda Civic Hatchback. The contact received notification of NHTSA Campaign Number: 24V744000 (STEERING). The contact stated that while parking in reverse, the steering wheel seized and lost control of the vehicle. The vehicle then accelerated independently and crashed into a wall where it came to a stop. The driver-side and passenger-side air bags did not deploy. The contact suffered injuries to the left leg and the back on the left side that did not require medical attention. The contact was uncertain if a police report was filed. The vehicle was towed to a dealer but was not diagnosed or repaired. The vehicle was then towed to the residence and no longer driven. The insurance company was contacted and pending results. The manufacturer was not made aware of the failure. The failure mileage was 2,000.
NHTSA complaint #11635745 — an unverified report by a vehicle owner.
Huntington Beach, CA
STEERING
The contact owns a 2024 Honda Civic. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the remedy parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11635231 — an unverified report by a vehicle owner.
Annapolis Junction, MD
STEERING
* When I turn the steering wheel, especially when parking, there are noise coming from the suspensions, especially as if they are coming from the head of the suspensions.
NHTSA complaint #11634996 — an unverified report by a vehicle owner.
Los Lunas, NM
STEERING
The contact owns a 2024 Honda Civic. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11632711 — an unverified report by a vehicle owner.
North Richland, TX
STEERING
The contact owns a 2024 Honda Civic. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, the vehicle became difficult to maneuver. There was no warning light illuminated. A dealer was not contacted, and the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not contacted. The failure mileage was unknown. Parts distribution disconnect.
NHTSA complaint #11631290 — an unverified report by a vehicle owner.
Pico Rivera, CA
STEERING
VEHICLE HAS BEEN INSPECTED AND NO DUPLICATION WAS OBSERVED. PART NOT AVAILABLE AND HONDA MOTORS DOES NOT HAVE PARTS READY FOR DEALERSHIP DELIVERY.
NHTSA complaint #11628882 — an unverified report by a vehicle owner.
Minneapolis, MN
STEERING
The contact owns a 2024 Honda Civic. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11627448 — an unverified report by a vehicle owner.
New Albany, OH
STEERING
The contact owns a 2024 Honda Civic. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11627232 — an unverified report by a vehicle owner.
at 12,000 milesWest Hamlin, WVCrash
STEERING
The contact owned a 2024 Honda Civic. The contact stated while driving 50 MPH and going around a curve to the right, the steering wheel seized and the vehicle failed to respond as needed, causing the vehicle to become involved in a head-on crash with another vehicle on the driver’s side of the vehicle. No warning lights were illuminated. The contact stated that the air bags deployed as designed. The contact sustained back injuries and mild contusions to the back. The contact was transported by ambulance from the scene to seek medical attention. The contact stated that the medical attention was received. A Police report was filed. The vehicle was towed an independent mechanic. The vehicle was destroyed and deemed a total loss by the Insurance Provider. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering) several days after the crash and related the failure to the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 12,000.
NHTSA complaint #11626917 — an unverified report by a vehicle owner.
at 10,900 milesSagamore Hills, OHCrash
STEERING
The contact owns a 2024 Honda Civic. The contact stated that while driving approximately 35 MPH while exiting the freeway and making a sharp right turn the steering malfunctioned causing the vehicle to drift to the left and off the road before crashing into a directional sign. The contact indicated that the steering did not respond while turning the steering wheel as the vehicle drifted off the road. No injuries were reported. No police report was taken. The local dealer and manufacturer were notified of the failure. The vehicle was later driven to the dealer for body damage repairs to be performed. The cause of the steering failure was not determined. The contact was informed that the vehicle was included in the NHTSA Campaign Number: 24V744000(STEERING). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 10,900.
NHTSA complaint #11626578 — an unverified report by a vehicle owner.