Owners have filed 128 complaints
about the 2000 Honda Passport with NHTSA between 2000 and 2019.
The largest single group is the body & structure.
Across this model's run it ranks 14 of 17 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 48
Against the median year of the Honda Passport. 50 means typical for this
model; 100 means roughly double.
Severity — 32
6.3% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 10
6% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Frame AND Members
1832.1%
Rear
1119.6%
Body
1017.9%
Automatic Transmission
610.7%
Underbody Shields
35.4%
Gasoline
35.4%
Engine
35.4%
Fuel Gauge System
23.6%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
22.2%
10,000 – 24,999 miles
22.2%
25,000 – 49,999 miles
44.5%
50,000 – 74,999 miles
1314.6%
75,000 – 99,999 miles
1618.0%
100,000 – 149,999 miles
4449.4%
150,000+ miles
89.0%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jan 2000peak 4Dec 2019
NHTSA investigations into the 2000 Honda Passport
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
EA09018Opened 7 Dec 2009Closed 15 Oct 2010SUSPENSION
Rear Suspension Lower Link Detachment
On September 22, 2010, Isuzu Manufacturing Services of America, Inc (Isuzu) submitted a Defect Information Report (NHTSA Recall 10V-436) to the National Highway Traffic Safety Administration affecting approximately 120,000 model year (MY) 1998-2002 Isuzu Rodeo and Honda Passport vehicles and MY 2002 Isuzu Axiom vehicles originally sold, or currently operated, in the following states:Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Isla...
PE09030Opened 16 Jun 2009Closed 8 Dec 2009SUSPENSION
REAR SUSPENSION LOWER LINK FAILURE
DURING PRELIMINARY EVALUATION PE09-030, ISUZU MOTORS AMERICA, INC (ISUZU) NOTED TWO PRIMARY DIFFERENCES ONCE THE REAR SUSPENSION LOWER LINK SEPARATION OCCURS BETWEEN THE ALLEGED DEFECT (SEPARATION OF THE LOWER LINK FROM THE FRAME) OF THIS INVESTIGATION AND A SAFETY DEFECT INVOLVING LOWER LINK SEPARATION FROM THE REAR AXLE ADDRESSED BY ISUZU IN SAFETY RECALL 00V-058.IN THE CASE OF THE DEFECT CONDITION IDENTIFIED IN RECALL 00V-058, ISUZU STATED THAT THE ATTACHMENT BOLT COULD DETACH FULLY, CAUSING SEPARATION OF THE LOWER LINK FROM THE REAR AXLE POSSIBLY CREATING A LOSS OF VEHICLE CONTROL. ISUZU A...
Recalls on the 2000 Honda Passport
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
10V436000
SUSPENSION:REAR
ISUZU IS RECALLING CERTAIN MODEL YEAR 1998-2002 ISUZU RODEO AND MODEL YEAR 2002 ISUZU AXIOM VEHICLES, AND HONDA IS RECALLING CERTAIN 1998-2002 HONDA PASSPORT VEHICLES, THAT WERE ORIGINALLY SOLD, OR ARE CURRENTLY REGISTERED, IN THE STATES OF MAINE, NEW HAMPSHIRE, VERMONT, MASSACHUSETTS, RHODE ISLAND, CONNECTICUT, NEW YORK, NEW JERSEY, PENNSYLVANIA, DELAWARE, MARYLAND, THE DISTRICT OF COLUMBIA, WEST VIRGINIA, OHIO, INDIANA, MICHIGAN, ILLINOIS, WISCONSIN, MINNESOTA, IOWA, MISSOURI, AND KENTUCKY. VEHICLES THAT HAVE EXPERIENCED SUSTAINED EXPOSURE TO HIGHLY CORROSIVE MATERIALS USED IN SOME JURISDICTIONS FOR ROAD DEICING PURPOSES MAY EXPERIENCE EXCESSIVE CORROSION IN THE VICINITY OF THE FORWARD MOUNTING POINT BRACKET FOR THE LEFT OR RIGHT REAR SUSPENSION LOWER LINK PRIOR TO THE TIME THAT SUCH CORROSION WOULD NORMALLY BE EXPECTED.
Risk: EXCESSIVE CORROSION MAY RESULT IN THE LEFT OR RIGHT REAR SUSPENSION LOWER LINK BRACKET BECOMING DETACHED FROM THE FRAME, WHICH CAN AFFECT VEHICLE HANDLING AND POTENTIALLY CAUSE A CRASH.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 83,000 milesBrockton, MACrash1 injured
STRUCTURE:FRAME AND MEMBERS
WE OWN A 2000 HONDA PASSPORT, THE FRAME RAIL ROUGHED OUT AND SNAPPED OFF CAUSING MY WIFE TO HAVE AN ACCIDENT. ONCE RUSTED AND SNAPPED THE REAR END BECOMES UNCONTROLLABLE. PLEASE RECALL ALL PASSPORTS AND RODEOS.
NHTSA complaint #10360575 — an unverified report by a vehicle owner.
Santa Rosa, CACrash2 injured
AIR BAGS
MY HUSBAND WENT OFF THE FREEWAY AT SPEEDS OVER 70 MPH, HIT A FENCE AND THREE TREES. THE LAST TREE WAS HEAD ON COLLISION, AS WAS THE FENCE PRIOR TO THE TREE. THERE WAS NO AIRBAG DEPLOYMENT ON EITHER THE DRIVER OR PASSENGER SIDES OF THE CAR. THIS IS THE FIRST TIME IN A WRECK, THE CAR IS TOTALLED AND THIS IS A BIG CONCERN!
NHTSA complaint #10107998 — an unverified report by a vehicle owner.
NEW York, NYCrash
UNKNOWN OR OTHER
8/12/2004 2000 HONDA SOLD AT APPLE HONDA AS A CLEAN CAR NO HITS 2 DAYS LATTER I FOUND OUT THAT THE CAR WAS HIT THERE IS OVER $4000 IN REPAIRS NEED TO MAKE THE CAR DESIRABLE AND OR CLOSE TO WHAT I PAID FOR IT I AM TOLD THEY CAN DO NOTHING ABOUT IT BY AMERICAN HONDA THIS CAR SHOULD NOT HAVE BEEN SOLD FOR OVER $140000 .
NHTSA complaint #10095946 — an unverified report by a vehicle owner.
Detroit, MICrash
AIR BAGS:FRONTAL
VEHICLE WAS INVOLVED IN A FRONTAL COLLISION AND NEITHER AIR BAG DEPLOYED. DEALER CONTACTED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.
NHTSA complaint #8016537 — an unverified report by a vehicle owner.
Houma, LACrash
AIR BAGS:FRONTAL
VEHICLE REAR ENDED ANOTHER VEHICLE AND NEITHER AIR BAG DEPLOYED. DEALER AND MANUFACTURER HAVE BEEN NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.
NHTSA complaint #8016405 — an unverified report by a vehicle owner.
Houma, LACrash
VEHICLE SPEED CONTROL
VEHICLE STARTED TO ACCELERATE WHILE APPLYING BRAKES TO STOP. FORCED VEHICLE TO REAR END ANOTHER VEHICLE. DEALER AND MANUFATURER HAVE BEEN NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.
NHTSA complaint #8016404 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 139,000 milesCarlson, CA
POWER TRAIN
TL* THE CONTACT OWNS A 2000 HONDA PASSPORT. THE CONTACT STATED THAT THE CHECK ENGINE AND TRANSMISSION WARNING INDICATORS WERE CONSTANTLY ILLUMINATED. WHILE DRIVING VARIOUS SPEEDS AND ATTEMPTING TO TURN RIGHT OR LEFT, IT REQUIRED THE CONTACT TO USE EXTRA EFFORT TO MANEUVER THE VEHICLE. ADDITIONALLY, THERE WAS SMOKE COMING FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION, CATALYTIC CONVERTER, AND STEERING ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 139,000.
NHTSA complaint #11287169 — an unverified report by a vehicle owner.
at 139,000 milesCarlson, CA
STEERING
TL* THE CONTACT OWNS A 2000 HONDA PASSPORT. THE CONTACT STATED THAT THE CHECK ENGINE AND TRANSMISSION WARNING INDICATORS WERE CONSTANTLY ILLUMINATED. WHILE DRIVING VARIOUS SPEEDS AND ATTEMPTING TO TURN RIGHT OR LEFT, IT REQUIRED THE CONTACT TO USE EXTRA EFFORT TO MANEUVER THE VEHICLE. ADDITIONALLY, THERE WAS SMOKE COMING FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION, CATALYTIC CONVERTER, AND STEERING ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 139,000.
NHTSA complaint #11287169 — an unverified report by a vehicle owner.
at 139,000 milesCarlson, CA
ENGINE
TL* THE CONTACT OWNS A 2000 HONDA PASSPORT. THE CONTACT STATED THAT THE CHECK ENGINE AND TRANSMISSION WARNING INDICATORS WERE CONSTANTLY ILLUMINATED. WHILE DRIVING VARIOUS SPEEDS AND ATTEMPTING TO TURN RIGHT OR LEFT, IT REQUIRED THE CONTACT TO USE EXTRA EFFORT TO MANEUVER THE VEHICLE. ADDITIONALLY, THERE WAS SMOKE COMING FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION, CATALYTIC CONVERTER, AND STEERING ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 139,000.
NHTSA complaint #11287169 — an unverified report by a vehicle owner.
at 139,822 milesCarson, CA
POWER TRAIN
THE ENGINE AND TRANSMISSION LIGHT CAME ON AND HAVE BEEN FLASHING, WHILE I WAS ON THE STREET, THEN THE STEERING WHEEL DOES NOT TURN SMOOTHLY AND THE CAR PRODUCES NOISE WHEN TURNING TO THE LEFT OR RIGHT OR REVERSING. AND WHILE RUNNING, IT PRODUCES SMOKE
NHTSA complaint #11282100 — an unverified report by a vehicle owner.
at 139,822 milesCarson, CA
STEERING
THE ENGINE AND TRANSMISSION LIGHT CAME ON AND HAVE BEEN FLASHING, WHILE I WAS ON THE STREET, THEN THE STEERING WHEEL DOES NOT TURN SMOOTHLY AND THE CAR PRODUCES NOISE WHEN TURNING TO THE LEFT OR RIGHT OR REVERSING. AND WHILE RUNNING, IT PRODUCES SMOKE
NHTSA complaint #11282100 — an unverified report by a vehicle owner.
at 139,822 milesCarson, CA
FUEL/PROPULSION SYSTEM
THE ENGINE AND TRANSMISSION LIGHT CAME ON AND HAVE BEEN FLASHING, WHILE I WAS ON THE STREET, THEN THE STEERING WHEEL DOES NOT TURN SMOOTHLY AND THE CAR PRODUCES NOISE WHEN TURNING TO THE LEFT OR RIGHT OR REVERSING. AND WHILE RUNNING, IT PRODUCES SMOKE
NHTSA complaint #11282100 — an unverified report by a vehicle owner.
at 140,000 milesST Louise, MO
SUSPENSION
TL* THE CONTACT OWNS A 2000 HONDA PASSPORT. WHILE THE CONTACT'S WIFE WAS DRIVING 5 MPH OVER A BUMP IN THE ROAD, THE SUSPENSION FRACTURED. SHE LOST CONTROL OF THE VEHICLE AND LATER NOTICED THAT THE FRAME WAS RUSTED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO HONDA OF FRONTENAC (885 S LINDBERGH BLVD, ST. LOUIS, MO 63131, (314) 994-1400), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TOWED TO MANGUEST HONDA (5935 S LINDBERGH BLVD, ST LOUIS, MO 63123, 314-649-1200) WHERE IT WAS DIAGNOSED THAT THE FRAME NEEDED TO BE REPLACED DUE TO EXCESSIVE RUST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 140,000.
NHTSA complaint #11232464 — an unverified report by a vehicle owner.
at 140,000 milesST Louise, MO
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2000 HONDA PASSPORT. WHILE THE CONTACT'S WIFE WAS DRIVING 5 MPH OVER A BUMP IN THE ROAD, THE SUSPENSION FRACTURED. SHE LOST CONTROL OF THE VEHICLE AND LATER NOTICED THAT THE FRAME WAS RUSTED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO HONDA OF FRONTENAC (885 S LINDBERGH BLVD, ST. LOUIS, MO 63131, (314) 994-1400), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TOWED TO MANGUEST HONDA (5935 S LINDBERGH BLVD, ST LOUIS, MO 63123, 314-649-1200) WHERE IT WAS DIAGNOSED THAT THE FRAME NEEDED TO BE REPLACED DUE TO EXCESSIVE RUST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 140,000.
NHTSA complaint #11232464 — an unverified report by a vehicle owner.
at 145,000 milesST. Louis, MO
STRUCTURE:BODY
MY VEHICLE HAS BEEN AT A HONDA DEALERSHIP FOR 3 WEEKS. IT HAS DAMAGE RELATED TO AN ACTIVE RECALL. THE ENTIRE BACK PART OF THE FRAME IS RUSTED, TO THE POINT THERE IS NO 'MEAT' TO FIX THIS ISSUE. WE ARE NOW GETTING ZERO RESPONSE FROM HONDA OR THE DEALERSHIP, AND NEED ASSISTANCE IN A POSITIVE RESOLUTION. THE HONDA CASE # IS: 10V436000. THIS VEHICLE WHEN TOWED HAD TIRES SEPARATING FROM THE BODY, AND IS WAY BEYOND A PATCH-FIX. I FILLED UP THE TANK, APPARENTLY, THE WEIGHT CAUSED A SEPARATION IN THE FRAME. WHEN STATIONARY, A BACK TIRE SEPARATED FROM THE FRAME WHEN THE TOW TRUCK ATTEMPTED TO LOAD THE VEHICLE. THE EXTENT OF FRAME DAMAGE RENDERS THIS UN-FIXABLE...BUT NOW OUR HONDA REP AND OUR DEALERSHIP SERVICE MANAGER WILL NOT RETURN PHONE CALLS. PLEASE HELP!
NHTSA complaint #11231516 — an unverified report by a vehicle owner.
at 111,000 milesRapid City, SD
SUSPENSION
MY CAR IS INVOLVED IN THE RECALL 10V436000 BUY BACK PROGRAM BUT THE DEALERS AS WELL AS HONDA ITSELF WILL NOT FOLLOW THE NHTSA GUIDE LINES THEY ARE MAKING EXCUSES AND LYING TO ME ABOUT RESPONSIBILITY THIS CAR HAS 111,000 MILES ON IT AND SHOULD LAST A VERY LONG TIME BUT THE FRAME IS COMPLETELY RUSTED AND CANNOT BE DRIVEN AND THE ELECTRICAL PROBLEMS ARE ALL OVER BECAUSE OF THE FRAME MOVEMENT . I BELIEVE THAT THERE ARE OTHER RECALLS ON THIS VEHICLE BUT HONDA REFUSES TO TAKE RESPONSIBILITY FOR ANYTHING .
NHTSA complaint #10983106 — an unverified report by a vehicle owner.
at 120,000 milesCedar Falls, IA
SUSPENSION
NHTSA RECALL 10V436000 PERFORMED IN EARLY 2011. "PERFORMED LINK BRACKET INSPECTION AND STAGE 1 REPAIR OP: 4195A2" NOW, 4 YEARS LATER. THE FRAME IS RUSTED AND CRUMBLED/BROKEN BEHIND THE REAR DIFFERENTIAL. PICTURE OF THIS SPECIFIC PASSPORT UPLOADED TO WIKIPEDIA HONDA PASSPORT PAGE, TITLED "FRAME RUST (2000 PASSPORT)" .
NHTSA complaint #10713500 — an unverified report by a vehicle owner.
at 120,000 milesCedar Falls, IA
STRUCTURE:BODY
NHTSA RECALL 10V436000 PERFORMED IN EARLY 2011. "PERFORMED LINK BRACKET INSPECTION AND STAGE 1 REPAIR OP: 4195A2" NOW, 4 YEARS LATER. THE FRAME IS RUSTED AND CRUMBLED/BROKEN BEHIND THE REAR DIFFERENTIAL. PICTURE OF THIS SPECIFIC PASSPORT UPLOADED TO WIKIPEDIA HONDA PASSPORT PAGE, TITLED "FRAME RUST (2000 PASSPORT)" .
NHTSA complaint #10713500 — an unverified report by a vehicle owner.
at 87,000 milesWoodbridge, VA
FUEL/PROPULSION SYSTEM
JUST READ WEB INFO ON FUEL GAUGE NOT READING CORRECTLY AFTER GAS TANK IS ABOUT HALF FULL ON HONDA PASSPORTS. MY VEHICLE'S FUEL GAUGE MOVES SIGNIFICANTLY ON TURNS AND AT TIMES CHECK ENGINE LIGHT COMES WHEN TANK IS ABOUT GAS 1/2 FULL. THIS JUST STARTED HAPPENING WHEN THE VEHICLE HAD APPROX 87K MILES ON IT. WHEN GAS TANKED IS TOPPED OFF - USUALLY AROUND 8-10 GALS - EVERYTHING STARTS WORKING FINE AGAIN. HEARD HONDA MAY HAVE ANNOUNCED A RECALLED THIS FOR HONDA PASSPORTS BUT UP TO YEAR MODEL1999. BUT GIVEN THE SAME SYMPTOM AND JUST STARTED HAPPENING ON MY YEAR 2000 VEHICLE ..THINKING ALL YEARS SHOULD BE INCLUDED. I HAVE NOT TALKED TO DEALER YET. HONDA MAINTAINS A GREAT REPUTATION AND SHOULD OFFER AN EXPANDED RECALL. GIVEN THE AGE, THE VEHICLE IS LIKE NEW AND OTHERWISE RUNS FANTASTIC AND I HAVE LOW MILAGE ON THE VEHICLE. WOULD IMAGINE THE SAME PARTS USED IN 1999 PASSPORTS (FUEL SENDING UNIT/LEVER) IS SAME IN THE YEAR 2000. THANK YOU FOR FURTHER RESEARCH AND INFORMATION TO HONDA PASSPORT OWNERS.
NHTSA complaint #10615852 — an unverified report by a vehicle owner.
at 189,000 milesCharleston, WV
SUSPENSION
I WAS DRIVING ABOUT 25 MPH AND SOMEONE PULLED RIGHT IN FRONT OF ME REQUIRING ME TO SLAM ON THE BRAKES. I HEARD SOMETHING SNAP OR BREAK IN THE REAR OF THE CAR. IT WAS VERY HARD TO STEER, THE CAR SEEMED TO WIGGLE AND SWAY. I PULLED OVER AS SOON AS I COULD, WITHIN A HALF BLOCK. I LOOKED FOR A FLAT TIRE, NOTHING SEEMED WRONG SO I TRIED TO DRIVE HOME. THERE WAS A HORRIBLE RUBBER SCRAPING SOUND FROM THE LEFT REAR. I GOT OUT AGAIN AND SAW THAT THE TIRE WAS WEDGED AGAINST THE WHEEL WELL. I CALLED A WRECKER AND HAD IT TOWED TO MY MECHANIC. AS SOON AS HE SAW IT THE MECHANIC CALLED ME AND SAID, "YOUR CAR IS TOTALED, THE FRAME IS ROTTED OUT." SO I HAD TO HAVE THE CAR TOWED BACK TO MY HOME. MY NEIGHBOR ALSO OWNS A 2000 HONDA PASSPORT AND HE TOLD ME THAT THERE HAD BEEN A RECALL FOR THE FRAME, SUSPENSION FOR MY MODEL AND YEAR. I FOUND THE RECALL #10V436000 AT HTTP://WWW.HONDAPROBLEMS.COM/RECALLS/PASSPORT/2000/ I CALLED HONDA ON MONDAY, DECEMBER 9 TO REPORT THAT I HAD NEVER RECEIVED A RECALL NOTICE AND ASKED IF THEY COULD HELP ME. I HAD READ ABOUT A BUYOUT PROGRAM. THE REP SAID THAT THE RECALL WAS ONLY GOOD FOR TWO YEARS AND HAD EXPIRED, THERE WAS NOTHING SHE COULD DO TO HELP ME. THIS IS A SERIOUS PART OF THE CAR, HAD I BEEN ON THE INTERSTATE I COULD HAVE HAD A HORRIFIC ACCIDENT. HONDA KNEW THEY HAD A PROBLEM, HOW CAN THEY LIMIT THE REPAIR TO TWO YEARS? THERE WERE 149,992 VEHICLES INVOLVED IN THIS RECALL, IS THERE ANYONE THAT CAN HELP ME?
NHTSA complaint #10555522 — an unverified report by a vehicle owner.
at 189,000 milesCharleston, WV
SUSPENSION:REAR
I WAS DRIVING ABOUT 25 MPH AND SOMEONE PULLED RIGHT IN FRONT OF ME REQUIRING ME TO SLAM ON THE BRAKES. I HEARD SOMETHING SNAP OR BREAK IN THE REAR OF THE CAR. IT WAS VERY HARD TO STEER, THE CAR SEEMED TO WIGGLE AND SWAY. I PULLED OVER AS SOON AS I COULD, WITHIN A HALF BLOCK. I LOOKED FOR A FLAT TIRE, NOTHING SEEMED WRONG SO I TRIED TO DRIVE HOME. THERE WAS A HORRIBLE RUBBER SCRAPING SOUND FROM THE LEFT REAR. I GOT OUT AGAIN AND SAW THAT THE TIRE WAS WEDGED AGAINST THE WHEEL WELL. I CALLED A WRECKER AND HAD IT TOWED TO MY MECHANIC. AS SOON AS HE SAW IT THE MECHANIC CALLED ME AND SAID, "YOUR CAR IS TOTALED, THE FRAME IS ROTTED OUT." SO I HAD TO HAVE THE CAR TOWED BACK TO MY HOME. MY NEIGHBOR ALSO OWNS A 2000 HONDA PASSPORT AND HE TOLD ME THAT THERE HAD BEEN A RECALL FOR THE FRAME, SUSPENSION FOR MY MODEL AND YEAR. I FOUND THE RECALL #10V436000 AT HTTP://WWW.HONDAPROBLEMS.COM/RECALLS/PASSPORT/2000/ I CALLED HONDA ON MONDAY, DECEMBER 9 TO REPORT THAT I HAD NEVER RECEIVED A RECALL NOTICE AND ASKED IF THEY COULD HELP ME. I HAD READ ABOUT A BUYOUT PROGRAM. THE REP SAID THAT THE RECALL WAS ONLY GOOD FOR TWO YEARS AND HAD EXPIRED, THERE WAS NOTHING SHE COULD DO TO HELP ME. THIS IS A SERIOUS PART OF THE CAR, HAD I BEEN ON THE INTERSTATE I COULD HAVE HAD A HORRIFIC ACCIDENT. HONDA KNEW THEY HAD A PROBLEM, HOW CAN THEY LIMIT THE REPAIR TO TWO YEARS? THERE WERE 149,992 VEHICLES INVOLVED IN THIS RECALL, IS THERE ANYONE THAT CAN HELP ME?
NHTSA complaint #10555522 — an unverified report by a vehicle owner.
at 189,000 milesCharleston, WV
STRUCTURE:BODY
I WAS DRIVING ABOUT 25 MPH AND SOMEONE PULLED RIGHT IN FRONT OF ME REQUIRING ME TO SLAM ON THE BRAKES. I HEARD SOMETHING SNAP OR BREAK IN THE REAR OF THE CAR. IT WAS VERY HARD TO STEER, THE CAR SEEMED TO WIGGLE AND SWAY. I PULLED OVER AS SOON AS I COULD, WITHIN A HALF BLOCK. I LOOKED FOR A FLAT TIRE, NOTHING SEEMED WRONG SO I TRIED TO DRIVE HOME. THERE WAS A HORRIBLE RUBBER SCRAPING SOUND FROM THE LEFT REAR. I GOT OUT AGAIN AND SAW THAT THE TIRE WAS WEDGED AGAINST THE WHEEL WELL. I CALLED A WRECKER AND HAD IT TOWED TO MY MECHANIC. AS SOON AS HE SAW IT THE MECHANIC CALLED ME AND SAID, "YOUR CAR IS TOTALED, THE FRAME IS ROTTED OUT." SO I HAD TO HAVE THE CAR TOWED BACK TO MY HOME. MY NEIGHBOR ALSO OWNS A 2000 HONDA PASSPORT AND HE TOLD ME THAT THERE HAD BEEN A RECALL FOR THE FRAME, SUSPENSION FOR MY MODEL AND YEAR. I FOUND THE RECALL #10V436000 AT HTTP://WWW.HONDAPROBLEMS.COM/RECALLS/PASSPORT/2000/ I CALLED HONDA ON MONDAY, DECEMBER 9 TO REPORT THAT I HAD NEVER RECEIVED A RECALL NOTICE AND ASKED IF THEY COULD HELP ME. I HAD READ ABOUT A BUYOUT PROGRAM. THE REP SAID THAT THE RECALL WAS ONLY GOOD FOR TWO YEARS AND HAD EXPIRED, THERE WAS NOTHING SHE COULD DO TO HELP ME. THIS IS A SERIOUS PART OF THE CAR, HAD I BEEN ON THE INTERSTATE I COULD HAVE HAD A HORRIFIC ACCIDENT. HONDA KNEW THEY HAD A PROBLEM, HOW CAN THEY LIMIT THE REPAIR TO TWO YEARS? THERE WERE 149,992 VEHICLES INVOLVED IN THIS RECALL, IS THERE ANYONE THAT CAN HELP ME?
NHTSA complaint #10555522 — an unverified report by a vehicle owner.
at 128,607 milesWinfield, PA
SUSPENSION
I AM THE 2ND OWNER OF THIS VEHICLE. IT IS IN GREAT CONDITION EVERYWHERE OTHER THAN THE REAR FRAME. I HAD NO IDEA HOW BAD THE RUST WAS UNDER THE VEHICLE IN THE REAR. I BOUGHT THE SUV 1 YEAR AGO IN AUGUST FOR $2700 WITH 121,000 MILES. I TOOK EXCELLENT CARE OF IT & ON 10/3/13 I WAS MAKING A RIGHT HAND TURN ONTO A HIGHWAY WHICH WAS A 55 MPH SPEED LIMIT. AS I ACCELERATED MY FRONT END WOBBLED BACK & FORTH BAD AND AT 25 MPH MY SUV DARTED TO THE RIGHT SHOULDER OF THE ROAD & I SLAMMED ON THE BRAKES MISSING THE GUARD RAIL. BY 1 FOOT. I HAD TO HAVE IT TOWED HOME DUE TO MY DRIVER SIDE REAR TIRE WAS PINCHEDINTO MY REAR BUMPER. MY BODY SHOP GUY SAID THE REAR TRAILING ARM RUSTED RIGHT OFF THE FRAME & ESD MOST LIKELY NOT FIXABLE UNLESS I WANT TO SPEND OVER $1500 TO HAVE THE FRAME CUT OUT & TRY TO FIND GOOD METAL TO WELD TOO IF THERE IS ANY. AN THE OTHER SIDE IS BAD TOO. I HAD NO IDEA THIS COULD HAPPEN &I HAD MY PASSPORT AT THE HONDA DEALERSHIP. 6 MONTHS AGO & ASKED THE GARAGE BOSS IF THERE WAS ANY RECALLS THE VEHICLE MISSEF OR IF THERE IS ANYTHING I SHOULD. WATCH OUT FOR & HE SAID NO. I COULD HAVE BEEN KILLED IF I WOULD HAVE BEEN GOING FASTER. HOW DOES A 13 YEAR OLD VEHICLE RUST OUT THAT FAST? HONDA SHOULD BE HELD RESPONSIBLE FOR SELLING UNSAFE VEHICLES.
NHTSA complaint #10547459 — an unverified report by a vehicle owner.
at 128,607 milesWinfield, PA
STRUCTURE:BODY
I AM THE 2ND OWNER OF THIS VEHICLE. IT IS IN GREAT CONDITION EVERYWHERE OTHER THAN THE REAR FRAME. I HAD NO IDEA HOW BAD THE RUST WAS UNDER THE VEHICLE IN THE REAR. I BOUGHT THE SUV 1 YEAR AGO IN AUGUST FOR $2700 WITH 121,000 MILES. I TOOK EXCELLENT CARE OF IT & ON 10/3/13 I WAS MAKING A RIGHT HAND TURN ONTO A HIGHWAY WHICH WAS A 55 MPH SPEED LIMIT. AS I ACCELERATED MY FRONT END WOBBLED BACK & FORTH BAD AND AT 25 MPH MY SUV DARTED TO THE RIGHT SHOULDER OF THE ROAD & I SLAMMED ON THE BRAKES MISSING THE GUARD RAIL. BY 1 FOOT. I HAD TO HAVE IT TOWED HOME DUE TO MY DRIVER SIDE REAR TIRE WAS PINCHEDINTO MY REAR BUMPER. MY BODY SHOP GUY SAID THE REAR TRAILING ARM RUSTED RIGHT OFF THE FRAME & ESD MOST LIKELY NOT FIXABLE UNLESS I WANT TO SPEND OVER $1500 TO HAVE THE FRAME CUT OUT & TRY TO FIND GOOD METAL TO WELD TOO IF THERE IS ANY. AN THE OTHER SIDE IS BAD TOO. I HAD NO IDEA THIS COULD HAPPEN &I HAD MY PASSPORT AT THE HONDA DEALERSHIP. 6 MONTHS AGO & ASKED THE GARAGE BOSS IF THERE WAS ANY RECALLS THE VEHICLE MISSEF OR IF THERE IS ANYTHING I SHOULD. WATCH OUT FOR & HE SAID NO. I COULD HAVE BEEN KILLED IF I WOULD HAVE BEEN GOING FASTER. HOW DOES A 13 YEAR OLD VEHICLE RUST OUT THAT FAST? HONDA SHOULD BE HELD RESPONSIBLE FOR SELLING UNSAFE VEHICLES.
NHTSA complaint #10547459 — an unverified report by a vehicle owner.
Trumanburg, NY
SUSPENSION
I WAS TOLD ABOUT A FRAME RECALL ON MY 2000 PASSPORT, I CALLED HONDA DIRECTLY AND ASKED THEM TO END SEND ME 49.00 + TX TO HAVE MY CAR LOOKED AT. I PAID, THEY TELL ME MY CAR DOES FALL UNDER THE RECALL BUT I WOULD HAVE TO PAY FOR REPAIRS, AND THEY ALSO TELL ME THAT MY CAR IS UNSAFE TO DRIVE. COME TO FIND OUT THE PERSON THAT OWNED MY VEHICLE WAS TOLD BACK IN FEB 2012 THAT THE FRAME WAS BAD, SO THEY TURNED AROUND AND SOLD THE CAR, IT WENT TO AUCTION AND NOT DISCLOSED TO THE PERSON I BOUGHT THE CAR FROM IN MAY 2012. I TOOK THE CAR TO HAVE IT ALIGNED THE DEALERSHIP WOULD NOT ALIGN THE CAR BECAUSE THE FRAME IN THE FRONT WAS RUSTED AND HAS HOLES IN IT, AND NOW WE HAVE DISCOVERED THAT THE REAR FRAME WAS FILLED WITH GRAPE FOAM AND COVERED OVER WITH UNDERCOATING THAT COVERED UP THE HOLES IN THE FRAME. WHAT DO I DO, HONDA WILL NOT BACK THIS VEHICLE OR HONOR THE RECALL. I DO NOT HAVE ALOT OF MONEY AND CAN NOT AFFORD TO JUST PURCHASE ANOTHER VEHICLE TO GET BACK AND FORTH TO WORK. I WORK FOR A DEALERSHIP IN ITHACA AND WHEN TOYOTA HAD THEIR FRAME RECALLS, PEOPLE WERE PUT INTO RENTAL CARS, AND THE VEHICLES WERE FIXED OR BOUGHT BACK. HONDA DOES NOT SEEM TO CARE!!!!! WHAT DO I DO?
NHTSA complaint #10538321 — an unverified report by a vehicle owner.
at 125,000 milesNashua, NH
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2000 HONDA PASSPORT. THE CONTACT STATED THAT THE FRAME WAS CORRODED IN THE REAR ON BOTH SIDES OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS INSPECTED AND DECLARED UNSAFE TO DRIVE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS MADE AWARE OF THE ISSUE BUT WOULD NOT OFFER ASSISTANCE BECAUSE NHTSA CAMPAIGN NUMBER: 10V436000 (SUSPENSION) WAS EXPIRED. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.
NHTSA complaint #10536688 — an unverified report by a vehicle owner.
at 150,000 milesVilla Park, IL
SUSPENSION
THE UNDERSIDE FRAME OF MY 2000 HONDA PASSPORT IS SO RUSTED, A SWAY BAR CONNECTED TO THE AXLE BROKE FREE. I HAVE BEEN TOLD BY MY MECHANIC AND BY A HONDA DEALER THAT THE RUST IS SO BAD, THERE IS NOTHING TO ATTACH THE SWAY BAR TO. THE BAR ATTACHED TO THE FRAME (WHICH THIS SWAY BAR IS ATTACHED TO) WAS FIXED IN THE RECALL 1.5 YEARS AGO. IT IS STILL ATTACHED TO THE FRAME, SO HONDA WILL NOT FIX THIS ISSUE OR GIVE ME COMPENSATION FOR MY CAR. I BELIEVE IT IS ALL RELATED AND THE RECALL DID NOT WORK TO FIX THE SUSPENSION ISSUES. MY HONDA DEALER BASICALLY TOLD ME I HAD TO DEAL WITH CORPORATE AND TO COME PICK UP THE CAR. I WAS SHOCKED BY THIS AS THE CAR WAS UNSAFE TO DRIVE AND A POTENTIAL SAFETY HAZARD. WHEN MY WIFE PRESSED THE SERVICE MANAGER, HE THEN SAID THE CAR SHOULD NOT BE DRIVEN. AS FOR THE RECALL, MY HONDA DEALER WROTE DOWN THE WRONG VIN NUMBER ON MY INVOICE, SO THEY THOUGHT THE CAR WAS A 1999 PASSPORT. IF YOU READ THE RECALL, THERE IS A DIFFERENCE ON HOW THE DEALER SHOULD HANDLE A 10 YEAR OLD CAR VERSUS AN 11 YEAR OLD CAR. ACCORDING TO HONDA CORPORATE, THIS WOULD NOT ACTUALLY AFFECT HOW MY CAR WAS FIXED BY THE RECALL. BUT IT GETS BETTER. THE RECALL WORK WAS SUBBED OUT TO A 3RD PARTY FOR A STAGE 3 REPAIR. NO ONE AT CORPORATE OR THE DEALER WILL TELL ME IF THIS WAS AUTHORIZED BY CORPORATE, AS SOMEONE AT THE NHTSA TOLD ME WAS PROPER PROTOCOL. AND I CAN'T BELIEVE THAT NO ONE AT THE DEALERSHIP, WHEN THE RECALL WORK WAS DONE, TOLD ME HOW BAD THE UNDERSIDE OF MY CAR WAS. COULD THIS BE BECAUSE IF THEY DIDN'T DO THE RECALL WORK THEY DON'T GET PAID? THERE IS NO CONFLICT OF INTEREST HERE AT ALL. I TALKED WITH CORPORATE A WEEK AGO AND ASKED THEM TO HAVE THE HONDA CORPORATE DISTRICT MANAGER FOR MY DEALERSHIP CALL ME. HE HASN'T CALLED. HONDA WON'T BACK UP THE HONDA NAME ON THIS BROKEN DOWN ISUZU.
NHTSA complaint #10534026 — an unverified report by a vehicle owner.
at 150,000 milesVilla Park, IL
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
THE UNDERSIDE FRAME OF MY 2000 HONDA PASSPORT IS SO RUSTED, A SWAY BAR CONNECTED TO THE AXLE BROKE FREE. I HAVE BEEN TOLD BY MY MECHANIC AND BY A HONDA DEALER THAT THE RUST IS SO BAD, THERE IS NOTHING TO ATTACH THE SWAY BAR TO. THE BAR ATTACHED TO THE FRAME (WHICH THIS SWAY BAR IS ATTACHED TO) WAS FIXED IN THE RECALL 1.5 YEARS AGO. IT IS STILL ATTACHED TO THE FRAME, SO HONDA WILL NOT FIX THIS ISSUE OR GIVE ME COMPENSATION FOR MY CAR. I BELIEVE IT IS ALL RELATED AND THE RECALL DID NOT WORK TO FIX THE SUSPENSION ISSUES. MY HONDA DEALER BASICALLY TOLD ME I HAD TO DEAL WITH CORPORATE AND TO COME PICK UP THE CAR. I WAS SHOCKED BY THIS AS THE CAR WAS UNSAFE TO DRIVE AND A POTENTIAL SAFETY HAZARD. WHEN MY WIFE PRESSED THE SERVICE MANAGER, HE THEN SAID THE CAR SHOULD NOT BE DRIVEN. AS FOR THE RECALL, MY HONDA DEALER WROTE DOWN THE WRONG VIN NUMBER ON MY INVOICE, SO THEY THOUGHT THE CAR WAS A 1999 PASSPORT. IF YOU READ THE RECALL, THERE IS A DIFFERENCE ON HOW THE DEALER SHOULD HANDLE A 10 YEAR OLD CAR VERSUS AN 11 YEAR OLD CAR. ACCORDING TO HONDA CORPORATE, THIS WOULD NOT ACTUALLY AFFECT HOW MY CAR WAS FIXED BY THE RECALL. BUT IT GETS BETTER. THE RECALL WORK WAS SUBBED OUT TO A 3RD PARTY FOR A STAGE 3 REPAIR. NO ONE AT CORPORATE OR THE DEALER WILL TELL ME IF THIS WAS AUTHORIZED BY CORPORATE, AS SOMEONE AT THE NHTSA TOLD ME WAS PROPER PROTOCOL. AND I CAN'T BELIEVE THAT NO ONE AT THE DEALERSHIP, WHEN THE RECALL WORK WAS DONE, TOLD ME HOW BAD THE UNDERSIDE OF MY CAR WAS. COULD THIS BE BECAUSE IF THEY DIDN'T DO THE RECALL WORK THEY DON'T GET PAID? THERE IS NO CONFLICT OF INTEREST HERE AT ALL. I TALKED WITH CORPORATE A WEEK AGO AND ASKED THEM TO HAVE THE HONDA CORPORATE DISTRICT MANAGER FOR MY DEALERSHIP CALL ME. HE HASN'T CALLED. HONDA WON'T BACK UP THE HONDA NAME ON THIS BROKEN DOWN ISUZU.
NHTSA complaint #10534026 — an unverified report by a vehicle owner.
at 119,512 milesSioux City, IA
SUSPENSION
I PURCHASED THIS VEHICLE ON THE 5TH OF JULY 2013. TOOK THE VEHICLE HOME AND NOTICED A BADLY DEFECTIVE TIRE ON THE RIGHT REAR AND THAT THE BRAKES WERE HAVING ISSUES WHICH INCLUDED POOR STOPPING AND A VIBRATION IN THE BACK. I GOT DOWN ON MY HANDS AND KNEES TO LOOK AT THE TIRE AND THEN NOTICED LARGE ROTTED HOLES IN FRAME BY TIRES. I THEN LAID ON MY BACK AND NOTICED THAT THE ENTIRE FRAME WAS ROTTED OUT FROM FRONT TO BACK. THIS IS SO BAD THAT I CAN PUSH HOLES THROUGH THE FRAME WITH JUST MY FINGERS. I HAVE SINCE GOTTEN ONLINE AND DISCOVERED THAT THERE HAS BEEN A RECALL ISSUED ON THIS VEHICLE FOR A CONTROL ARM BRACKET THAT BREAKS OFF OF THE FRAME DUE TO ROT. THIS ISSUE HAS FAR EXCEEDED THAT RECALL AND I AM WANTING TO KNOW WHAT WOULD BE MY BEST COURSE OF ACTION FROM HERE? I AM NOW AFRAID TO EVEN MOVE THIS VEHICLE OUT OF MY DRIVE WAY DUE TO SAFETY CONCERNS FOR MYSELF OR OTHERS AROUND ME. THANK YOU SO MUCH FOR YOUR TIME ON THIS ISSUE AND I LOOK FORWARD TO A RESPONSE FROM YOU ON THIS MATTER.... [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10523645 — an unverified report by a vehicle owner.
at 119,512 milesSioux City, IA
TIRES
I PURCHASED THIS VEHICLE ON THE 5TH OF JULY 2013. TOOK THE VEHICLE HOME AND NOTICED A BADLY DEFECTIVE TIRE ON THE RIGHT REAR AND THAT THE BRAKES WERE HAVING ISSUES WHICH INCLUDED POOR STOPPING AND A VIBRATION IN THE BACK. I GOT DOWN ON MY HANDS AND KNEES TO LOOK AT THE TIRE AND THEN NOTICED LARGE ROTTED HOLES IN FRAME BY TIRES. I THEN LAID ON MY BACK AND NOTICED THAT THE ENTIRE FRAME WAS ROTTED OUT FROM FRONT TO BACK. THIS IS SO BAD THAT I CAN PUSH HOLES THROUGH THE FRAME WITH JUST MY FINGERS. I HAVE SINCE GOTTEN ONLINE AND DISCOVERED THAT THERE HAS BEEN A RECALL ISSUED ON THIS VEHICLE FOR A CONTROL ARM BRACKET THAT BREAKS OFF OF THE FRAME DUE TO ROT. THIS ISSUE HAS FAR EXCEEDED THAT RECALL AND I AM WANTING TO KNOW WHAT WOULD BE MY BEST COURSE OF ACTION FROM HERE? I AM NOW AFRAID TO EVEN MOVE THIS VEHICLE OUT OF MY DRIVE WAY DUE TO SAFETY CONCERNS FOR MYSELF OR OTHERS AROUND ME. THANK YOU SO MUCH FOR YOUR TIME ON THIS ISSUE AND I LOOK FORWARD TO A RESPONSE FROM YOU ON THIS MATTER.... [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10523645 — an unverified report by a vehicle owner.
at 119,512 milesSioux City, IA
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
I PURCHASED THIS VEHICLE ON THE 5TH OF JULY 2013. TOOK THE VEHICLE HOME AND NOTICED A BADLY DEFECTIVE TIRE ON THE RIGHT REAR AND THAT THE BRAKES WERE HAVING ISSUES WHICH INCLUDED POOR STOPPING AND A VIBRATION IN THE BACK. I GOT DOWN ON MY HANDS AND KNEES TO LOOK AT THE TIRE AND THEN NOTICED LARGE ROTTED HOLES IN FRAME BY TIRES. I THEN LAID ON MY BACK AND NOTICED THAT THE ENTIRE FRAME WAS ROTTED OUT FROM FRONT TO BACK. THIS IS SO BAD THAT I CAN PUSH HOLES THROUGH THE FRAME WITH JUST MY FINGERS. I HAVE SINCE GOTTEN ONLINE AND DISCOVERED THAT THERE HAS BEEN A RECALL ISSUED ON THIS VEHICLE FOR A CONTROL ARM BRACKET THAT BREAKS OFF OF THE FRAME DUE TO ROT. THIS ISSUE HAS FAR EXCEEDED THAT RECALL AND I AM WANTING TO KNOW WHAT WOULD BE MY BEST COURSE OF ACTION FROM HERE? I AM NOW AFRAID TO EVEN MOVE THIS VEHICLE OUT OF MY DRIVE WAY DUE TO SAFETY CONCERNS FOR MYSELF OR OTHERS AROUND ME. THANK YOU SO MUCH FOR YOUR TIME ON THIS ISSUE AND I LOOK FORWARD TO A RESPONSE FROM YOU ON THIS MATTER.... [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10523645 — an unverified report by a vehicle owner.