55 of the
578 complaints filed about the Infiniti FX35
are about the doors, latches and locks —
10% of everything owners reported.
The worst model year for it is 2004.
TL* THE CONTACT OWNS A 2005 INFINITI FX35. THE CONTACT STATED THAT THE DOOR LATCH ON THE REAR DRIVER'S SIDE DOOR CEASED AND WAS UNABLE TO BE OPENED FROM INSIDE OR OUTSIDE THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THERE WAS A DESIGN FLAW ON THE DOOR WHICH CAUSED THE DEFECT. THE CONTACT HAD TAKEN THE VEHICLE INFINITI OF MEMPHIS (3060 N GERMANTOWN PKWY, BARTLETT, TN 38133) WHERE HE WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE REGARDING THE FAILURE. THE CONTACT ALSO MENTIONED THAT THE FUEL GAUGE WAS INOPERABLE. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000.
NHTSA complaint #11325457 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2009 INFINITI FX35. AFTER PARKING THE VEHICLE, THE CONTACT WAS UNABLE TO OPEN THE FRONT DRIVER'S SIDE DOOR. INFINITI OF NAPERVILLE (1550 WEST OGDEN AVENUE, NAPERVILLE, IL 60540, (630) 241-3000) WAS CONTACTED AND STATED THAT THE FAILURE MAY BE DUE TO THE DOOR LOCK ACTUATOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
NHTSA complaint #11174300 — an unverified report by a vehicle owner.
I BOUGHT MY VEHICLE USED (2003 FX 35) IN 2010 AND HAVE EXPERIENCED WHAT SEEMS TO BE SOME VERY COMMON COMPLAINTS ASSOCIATED WITH THE VEHICLE . DEFECTS THAT THE LOCAL DEALERS (MCALLEN , TEXAS) HAVE REFUSED TO ADDRESS. 1) CRACKED DASH. SEVERAL LARGE CRACKS RUNNING THE LENGTH OF THE DASHES. 2) FAULTY CAR LOCK ACTUATORS. THIS SEEMS ABSOLUTELY RIDICULOUS THAT THE PROBLEMS CAN BE SO PREVALENT (CHECK THE WEB) , BUT YET NISSAN FAILS TO TAKE RESPONSIBILITY FOR IT. I CAN UNDERSTAND THE DASH NOT BEING A HAZARD , HOWEVER, THE LOCKS CAN BE. I CANT EVEN OPEN MY HATCH, AND THIS IS SUPPOSE TO BE A LUXURY VEHICLE?
NHTSA complaint #10637788 — an unverified report by a vehicle owner.
HOW MANY LETTERS AND COMPLAINTS ACROSS NORTH AMERICA MUST THERE BE BEFORE A RECALL ON DEFECTIVE DOOR LOCK ACTUATORS BECOMES A REALITY? AT FIRST THE LOCKS ONLY FAILED ON VERY WARM / HOT DAYS AND MOSTLY JUST THE FRONT PASSENGER SIDE AND THE PROBLEM SPREAD TO THE DRIVERS DOOR THE ONE OF THE BACK DOORS AND TO THE OTHER BACK DOOR. INFINITI !!! LISTEN UP !!! YOU MADE A BAD DOOR LOCK ACTUATOR DESIGN AND IT IS WAY PAST TIME TO ADMIT IT AND START REPLACING TENS AND TENS OF THOUSANDS OF NICE FOLKS DOOR LOCKS. JUST GOOGLE IT FOR A FEW AND WILL FIND OUT WHAT WE ARE TALKING ABOUT. I AM GLAD I DON'T HAVE KIDS IN THE BACK SEAT. I CANNOT OPEN THE CAR DOOR FOR MY DATE. I HAVE TO HOLD THE REMOTE BUTTON UNTIL THE WINDOWS ROLL DOWN SO I CAN REACH INSIDE AND UNLOCK MY DOORS. I HAVE TO LOCK THEM ALL BY HAND THEN SET THE ALARM. I HAVE OWNED SIX INFINITI'S. I WILL NOT OWN A 7TH IF YOU DON'T FIX MY LOCKS ON YOUR DIME.
NHTSA complaint #10617748 — an unverified report by a vehicle owner.
FRONT DOOR LOCKS INTERMITTENTLY WORK. SOME TIMES THEY WILL NOT UNLOCK WITH THE KEY FOB AND MUST USE A KEY. RECENTLY THEY HAVE BEEN LOCKING BY THEMSELVES AS IF THE ACTUATOR FAILS.
NHTSA complaint #10611141 — an unverified report by a vehicle owner.
VEHICLE LOCKS DO NOT WORK CORRECTLY. VERY INCONSISTENT. CANNOT OPEN THEM , AND CANNOT CLOSE THEM USING THE ELECTRONIC LOCKING SYSTEM. THIS IS A SAFETY HAZARD TO MY SIX YEAR OLD WHO SITS IN THE BACK.
NHTSA complaint #10520719 — an unverified report by a vehicle owner.
MY DAUGHTER DROVE HOME FROM COLLEGE AND ATTEMPTED TO OPEN THE DRIVER DOOR. IT WAS LOCKED AND WOULD NOT OPEN FROM THE INSIDE OR THE OUTSIDE. IF FACE NONE OF THE DOORS WOULD OPEN FROM INSIDE OR OUTSIDE. SHE ROLLED TOWN THE WINDOW AND CLIMBED OUT. WE TOOK THE AUTO TO THE DEALER AND THEY SAID THAT THEY HAD SEEN THIS BEFORE.. I THOUGHT IT WAS A FACTORY DEFECT BUT ALAS $ 2,600 DOLLARS LATER WE LEARNED THAT WE MUST PAY FOR THE DEFECT. I CONTACTED INFINITI SEVERAL TIMES AND THEY REFUSED TO ACKNOWLEDGE THAT THIS WAS A PROBLEM. THIS COULD HAVE BEEN A VERY DANGEROUS SITUATION IN CASE OF AN ACCIDENT, ETC BECAUSE YOU COULD NOT EXIT THE AUTO NOR COULD ANYONE ELSE OPEN THE DOORS.
NHTSA complaint #10502327 — an unverified report by a vehicle owner.
POWER DOOR LOCK ACTUATORS OPERATE INTERMITTENTLY. THERE HAS BEEN SEVERAL INSTANCES HAVING THE REAR CHILD DOOR LOCK ENGAGED AND WE COULD NOT OPEN THE REAR DOORS FROM THE OUTSIDE BECAUSE THE ACTUATORS FAILED. CHILDREN HAD TO EXIT OUT THE FRONT BY CLIMBING OVER THE FRONT SEATS. WHILE AT A PARKING GARAGE A LARGE VEHICLE PARKED CLOSE TO THE PASSENGER SIDE OF OUR CAR AND COULD NOT OPEN DOORS TO RE-ENTER. AGAIN, INTERMITTENT OPERATION OF POWER DOOR LOCK ACTUATORS , BOTH FRONT AND REAR DRIVER SIDE DOOR LOCKS FAILED. WE HAD TO ENTER THE VEHICLE THROUGH THE REAR TAILGATE/HATCH. TOOK VEHICLE IN FOR SERVICE AND LOCK WERE OPERATING AT THAT TIME AND MANUFACTURER RECOMMENDED REPLACING THE DOOR LOCK ACTUATORS. STILL TO THIS DAY THE LOCKS OPERATE INTERMITTENTLY, AND NOW HAVE 115,000 MILES.
NHTSA complaint #10493569 — an unverified report by a vehicle owner.
SOME TIME AGO, THE POWER LOCKS STOPPED LOCKING OR UNLOCKING. WHEN IT GETS HOT AND THE VEHICLE IS IN THE SUN FOR SOME TIME, THE DOORS DO NOT WANT TO OPEN. SOME TIMES IT COULD BE ALL THE DOORS OR JUST SOME. WE HAD TO CLIMB OVER THE BACK SEATS TO UNLOCK THE DOORS BECAUSE THE LIFT GATE IS THE ONLY ONE THAT GOT UNLOCKED. SOME TIMES WE NEED TO WAIT FOR A WHILE PRESSING THE REMOTE HOPING TO GET LUCKY AND ONE DOOR WILL UNLOCK. NOT EVEN THE KEY WORKS TO OPEN THE DRIVER SIDE DOOR. IT HAS GOT TO THE POINT THAT NOW WE NEED TO LEAVE ONE DOOR UNLOCKED SO THAT WE CAN ENTER THE CAR AND HOPE THAT THE ALARM WILL DETER ANY BODY OTHER THAN US TRYING TO GET IN. THIS HAS BECOME A SERIOUS SECURITY PROBLEM. SEARCHING THE INTERNET, THEY SAY THAT THE DOOR ACTUATORS ARE THE CULPRITS TO THIS ISSUE, BUT THERE IS MANY NISSAN/INFINITY OWNERS HAVING THE SAME PROBLEM. ALL OF THE ACTUATORS GOING AT THE SAME TIME? HMMMM AND AT ABOUT $400 A POP PER DOOR? DOUBLE HMMMM!!! I JUST HOPE THAT NISSAN/INFINITY, DO THE RIGHT THING AND FIND OUT THE REAL SOLUTION TO THIS PROBLEM. OTHER WISE, THE WILL BE LOOSING A LOT OF COSTUMERS. THANKS..
NHTSA complaint #10474329 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2003 INFINITI FX35. THE CONTACT STATED THAT THE VEHICLE DOORS COULD NOT BE UNLOCKED OR LOCKED USING THE KEY FOB OR THE INTERIOR DOOR LOCK. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS. THE TECHNICIAN REPLACED THE DRIVER SIDE DOOR LOCK ACTUATOR. AFTER THE REPAIR THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR DIAGNOSTICS WHERE THE TECHNICIAN ADVISED THAT THE PASSENGER SIDE DOOR ACTUATOR WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
NHTSA complaint #10465962 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT STATED THAT THE REAR DOOR HATCH MOTOR MALFUNCTIONED AND THE HATCH WOULD NOT CLOSE AUTOMATICALLY. ALSO, WHEN THE HATCH WAS CLOSED THE HATCH COULD NOT BE LOCKED. THE CONTACT STATED THAT ON ONE OCCASION, THE HATCH OPENED WHILE DRIVING 25 MPH. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR A DIAGNOSTIC TEST. THE DEALER STATED THE LOCK ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 130,000.
NHTSA complaint #10464259 — an unverified report by a vehicle owner.
AT 4:30 PM PARKED CAR AT WALMART, GOT OUT AND TRIED TO LOCK DOORS BUT THEY WOULDN'T LOCK. I LOCKED DRIVER DOOR WITH KEY BUT WOULDN'T UNLOCK WITH REMOTE. ALL OF THE DOORS ARE ACTING LIKE THIS. IT'S A SHAME THAT THE U.S ALLOWS NISSAN VEHICLES IN THIS COUNTRY,BUT WHEN HUNDREDS OF INFINITI FX 35 OWNERS COMPLAIN ABOUT THIS PROBLEM THEY LIKE TOYOTA INITIALLY DID,IGNORE THIS SAFETY ISSUE! IS SOMEONE GOING TO HAVE TO BE PULLED OUT THEIR UNLOCK CAR AND RAPED OR KILLED FOR NISSAN TO RECALL THESE CARS?
NHTSA complaint #10463326 — an unverified report by a vehicle owner.
I BOUGHT MY CAR AT 52,000 MILES AND HAD A MINIMAL WARRANTY STILL IN PLACE. I NOTICED THAT A FEW MONTHS AFTER THE PURCHASE DATE MY CAR LOCKS STARTED ACTING UP. UNFORTUNATELY, BY THE TIME I BROUGHT IT TO THE DEALER THE WARRANTY WAS UP...STUPID ME! THEY WOULDN'T LOCK SOMETIMES, OR UNLOCK WHEN USING THE REMOTE, OR MANUALLY PRESSING THE BUTTONS NOT HE DOORS. THEY WOULD ALMOST GET STUCK, BECAUSE I COULD HERE A SOUND, BUT THEY WEREN'T MOVING BACK AND FOURTH. SEVERAL TIMES I WOULD LOAD GROCERIES INTO MY TRUNK, AND UPON GETTING HOME THE HATCH WOULD NOT REOPEN. IT APPEARS AS IF THERE IS A SHORT OR GLITCH SOMEWHERE ALONG THE LINE, HOWEVER SEVERAL MECHANICS SAY IT SOUNDS LIKE ALL OF THE ACTUATORS ARE GOING BAD ON ME. EACH DOOR ACTUATOR IS OVER $250 A PIECE, AND THE HATCH IS OVER $400. IT IS REALLY A SHAME, BECAUSE I LOVE ROAD TRIPS, AND I AM ALWAYS HESITANT TO USE MY TRUNK BECAUSE THERE ISN'T ANY OTHER WAY OF OPENING THE HATCH. I'M REALLY IRATE THAT UPON INVESTIGATING ONLINE I AM ONE OF THE MANY PEOPLE HAVING THIS PROBLEM....WHY ISN'T THIS EXPENSIVE PROBLEM BEING ADDRESSED? IT ISN'T LIKE WE AREN'T PAYING TOP DOLLAR FOR A LUXURY CAR! ITS A SHAME BECAUSE OTHERWISE I AM HAPPY WITH MY CAR FOR THE MOST PART. MY DRIVER SIDE WINDOW MOTOR IS LAZY TOO, BUT I HAVE HAD THAT HAPPEN IN OTHER CARS TOO...
NHTSA complaint #10454627 — an unverified report by a vehicle owner.
THE DOOR LOCKS ON MY CAR QUIT WORKING ALL OF A SUDDEN. THIS POSES A SERIOUS PROBLEM WHEN TRAVELING WITH CHILDREN AS THEY COULD OPEN THEIR DOOR. IT IS ALSO A SAFETY ISSUE WHEN ALL THE DOORS CANNOT BE LOCKED WHEN IN A PARKING LOT. THIS IS AN UNACCEPTABLE PROBLEM CAUSED BY POOR QUALITY PARTS AND/OR WORKMANSHIP AND SHOULD BE IMMEDIATELY RECALLED BEFORE SOMEONE IS KILLED.
NHTSA complaint #10448089 — an unverified report by a vehicle owner.
I HAVE A 2003 INFINITY FX35, FOR SOME TIME I HAVE BEEN HAVING TROUBLE WITH ALL THE DOOR ACTUATORS THEY SOMETIME WORK AND SOME NOT, NOW THEY DON'T WORK AT ALL. IT STARTED WITH THE DRIVERS DOOR AND LIKE 2 MONTHS LATER THE REST OF THE DOORS INCLUDING THE TRUNK. I HAD IT CHECK WITH AN ELECTROMECHANICAL AND HE TOLD ME IS THE DOOR ACTUATORS THAT I HAVE TO REPLACE ALL OF THEM. I HAVE BEEN READING THAT THIS HAPPENS TO ALL INFINITY FX35 MODELS AND SOME OTHERS. I REALLY THINK THIS IS A VERY SERIOUS SAFETY ISSUE AND SOMETHING MOST BE DONE ABOUT IT.... INFINITY SHOULD TAKE CARE OF THIS SINCE IS A VERY COMMON MALFUNCTION IN THEY'RE CARS. 1 ACTUATOR GOING BAD IS ONE THING BUT ALL OF THEM IS ANOTHER. THIS IS A VERY HIGH SAFETY ISSUE THAT NEEDS TO BE TAKE CARE OFF.
NHTSA complaint #10444765 — an unverified report by a vehicle owner.
THE DOOR LOCK ACTUATORS ARE FAILING IN A "LAZY" MANNER IN MY 2005 INIFINITI FX35. IT STARTED WITH THE PASSENGER SIDE LOCK AND NOW INCLUDES THE REAR HATCH. WHEN UNLOCKING OR LOCKING THE DOORS EITHER WITH THE FOB OR WITH THE SWITCH ON THE DRIVER SIDE DOOR, THESE DOORS INTERMITTENTLY WILL NOT LOCK OR UNLOCK. THE FREQUENCY AT WHICH IT DOES NOT WORK IS INCREASING WITH TIME. THE DANGER IS THAT I HAVE TO MANUALLY CHECK IF THE DOOR ARE LOCKED. EVEN WHEN THEY ARE LOCKING I CAN NEVER BE SURE IF THEY ARE LOCKED BECAUSE I NEVER KNOW WHEN THEY WILL STOP WORKING AGAIN. THIS IS A COMMON PROBLEM DESCRIBED ON NISSAN AND INFINITI FORUMS, WHICH INDICATES A DESIGN ISSUE EITHER IN THE ELECTRICAL SYSTEM OR THE ACTUATOR ITSELF. THE COST OF REPLACING ALL ACTUATORS IS AROUND $2000, WHICH MANY OWNERS HAVE HAD TO DO.
NHTSA complaint #10442210 — an unverified report by a vehicle owner.
I OWN AN INFINITI FX 35, 2005. MY FRONT PASSENGER DOOR AND HATCH DOOR LOCKS HAVE FAILED ( THE ACTUATORS). I CALLED MY LOCAL DEALERSHIP, EXPRESSED MY CONCERN AS IT IS A SAFETY ISSUE, ESP SINCE THERE IS NO KEY HOLE ENTRY FOR EITHER THE PASSENGER SIDE OR THE HATCH DOOR. THEY DID NOT FEEL THIS IS AN ISSUE THAT INFINITI SHOULD BE RESPONSIBLE FOR. I BROUGHT MY CAR IN TO THE LOCAL DEALERSHIP TO HAVE EXAMINED, AND FIXED (BECAUSE AGAIN, THIS IS A SAFETY ISSUE)....THEY TOLD ME THAT ALL MY LOCKS ARE FAILING (ACTUATORS) AND IT WILL COST $1700.00 TO FIX. I CAN GET THIS FIXED BY MY LOCAL MECHANIC FOR A LOT LESS, BUT I WILL HAVE TO BUY AFTER MARKET PRODUCTS. HOWEVER, I ABSOLUTELY CAN NOT HAVE ALL MY LOCKS FAIL ON MY CAR. MY CAR ONLY HAS ONE KEY ACCESS, THE DRIVER SIDE. WHICH I UNDERSTAND IS FOR MOST CARS THAT ARE NEWER, BUT I ALSO UNDERSTAND THAT MOST CARS LOCKS DO NOT FAIL. AND ALL CARS HAVE A KEY HOLE IN THERE HATCH. THIS IS A SAFETY ISSUE IN EVERY WAY, AND INFINITI ABSOLUTELY SHOULD TAKE RESPONSIBILITY. ALSO, I HAVE TRIED CONTACTING A MANGER AT INFINITI USA WITH NO LUCK.
NHTSA complaint #10438622 — an unverified report by a vehicle owner.
NONE OF MY DOOR ACTUATOR WORK. CANT OPEN OR LOCK ANY DOORS, NOT EVEN THE TRUNK. INFINITI DIDN'T DO ANYTHING ABOUT IT. I HAD OWN MANY CARS BUT NONE OF MY CARS EVER GAVE ME THESE KIND OF PROBLEMS. ONE DOOR OR TWO IS FINE. BUT ALL 5 DOORS STOPPED WORKING. THIS IS UNACCEPTABLE. WE CONSUMER NEED THE GOV'S HELP. SO PLEASE HELP US. HOW COULD YOU GUY LET THEM GET AWAY LIKE THIS. IM NOT THE ONLY ONE. MY AUNT HAS AN INFINITY AND SHE HAD THE SAME PROBLEM. AND MANY MANY PEOPLE OUT THERE HAD THE SAME PROBLEM. THANKS
NHTSA complaint #10429034 — an unverified report by a vehicle owner.
ALL FOUR DOOR LOCKS AS WELL AS THE HATCH LOCK CEASED TO WORK PROPERLY (I.E. WOULD NOT LOCK OR UNLOCK WHEN THE AUTOMATIC LOCK BUTTON WAS PUSHED.) TOLD THAT IT WAS AN ACTUATOR PROBLEM, AND THAT ALL WOULD NEED TO BE REPLACED (AT GREAT EXPENSE). THIS IS AN OBVIOUS SAFETY ISSUE. FIRST, WITH CHILDREN IN THE CAR, DOORS COULD NOT BE LOCKED OR UNLOCKED QUICKLY IN THE CASE OF AN EMERGENCY. ALSO, WHEN DRIVING ALONE, SECURITY OF THE CAR WAS LIKEWISE COMPROMISED. ALSO TROUBLING WAS THAT THE SOUND OF DOORS LOCKING WOULD STILL BE HEARD, BUT THE DOORS WERE NOT ACTUALLY LOCKED--THUS LEADING DRIVERS TO THINK THEIR CAR WAS SECURE WHEN IN FACT IT WAS NOT. THIS IS A PREVALENT PROBLEM WITH THESE SUV'S AND SHOULD BE CONSIDERED FOR A COMPONENT RECALL.
NHTSA complaint #10428460 — an unverified report by a vehicle owner.
VEHICLE : 2005 INFINITI FX 35 37,000 MILES ISSUES WITH THE DOOR LOCKS ON THE VEHICLE. ACCORDING TO THE DEALERSHIP ALL 5 ACTUATORS HAVE FAILED AT ONE TIME AND THIS HAS RENDERED THE VEHICLE AT TIMES WITH NO ENTRY ACCESS> THIS POSES A HAZARD IN THE EVENT OF EMERGENCY PERSONNEL NEEDING ACCESS TO REMOVE OCCUPANTS FROM VEHICLE. A LESSER DANGER IS THE INABILITY TO INSURE DOORS ARE IN THE LOCKED OR OPEN POSITION. THE QUOTE FOR REPAIR ON THIS WAS $2800.00 THIS IS AN UNAFFORDABLE AMOUNT.. THE DEALER REFUSED TO HELP, INFINITI US CUSTOMER SERVICE REFUSED TO HELP.
NHTSA complaint #10422629 — an unverified report by a vehicle owner.