62 of the 578 complaints filed about the Infiniti FX35 are about the electrical system — 11% of everything owners reported. The worst model year for it is 2004.
62
Complaints
11%
Share of all complaints
0
Crashes
1
Fires
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2011 Infiniti FX. The contact noticed that the steering assembly was cracking without any warning. The vehicle was taken to the dealer, but no assistance was provided. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 101,938.
NHTSA complaint #11530659 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2011 Infiniti FX35. The contact stated while driving 30 MPH, the vehicle was stalled. The contact stated that several unknown warning lights were illuminated. The vehicle was not drivable. The contact towed the vehicle to an independent mechanic and the mechanic associated the failure with faulty wiring. The vehicle was repaired but continued to experience the failure. The contact towed the vehicle to the same independent mechanic, where they replaced the battery and continued to associate the failure with the wiring or the fuel system. The independent mechanic had not repaired any components however, after a week and a half the vehicle began to drive properly. The contact continued to experience the failure. The contact towed the vehicle to another independent mechanic and the vehicle was diagnosed with the fuel gauge not reading properly. The vehicle was not repaired. The contact stated that he refueled the vehicle and was able to continue driving the vehicle. The contact stated that two months later he experienced the failure again. The vehicle was not drivable. The contact towed the vehicle back to a third independent mechanic who also diagnosed the vehicle and determined that the fuel gauge was not reading properly. The vehicle was not repaired and continued to experience the failure. A dealer was not contacted. The vehicle was not diagnosed or repaired at a local dealer. The manufacturer had not been informed of the failure. The failure mileage was approximately 147,000.
NHTSA complaint #11487799 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
My vehicle gas fuel door opens electronically/automatically. Once motor is turned off, then you can push the door open and proceed to unscrew the gas cap and fuel the car. I recently found out that this simple process malfunctioned and I had to pay Infiniti to unlock the door, so I can fuel my car! To my "Disappointment" I was advised by Infiniti, that a little, tiny part {actuators that power mechanical devices (windows, sunroofs, seats, etc.)} is what's needed to resolve this issue, only it will cost me, out of pocket approximately $800, because the extended warranty, which I had at the time {car shield} does not cover it; even though, that may present a safety hazard for me should someone decides to put sugar, water or other substance into my gas tank, because I am now exposed and unprotected! Having a premium car with all the wonderful features, never bought me to focus upon a fuel door release, but now, I realized that Infiniti did not install and inside option to open the gas fuel door, in case of an emergency like this! In contacting Infiniti, I asked why didn't they install the same inside release for the fuel door, as with most cars and their feedback was "my car was built without an installed backup {inside fuel door release capability} and that's just the way it was built!" No further explanation, accommodations, customer satisfaction, discounts; just no more conversation from Infiniti! To date, I feel very unprotected, hoping that no one will mess with my car and push the fuel door open for malicious reasons. I've already spent over $100 with Infiniti to get the fuel release door opened, but paying another $800 is too steep, when Infiniti should have provided this extra safety for my vehicle. Why was this model chosen to be left without additional protection and backup to protect our fuel door access? I hope you will create a "RECALL" on this fuel door power actuators for at least this 2010 FX35 model, because it does in fact present a safety hazard.
NHTSA complaint #11439080 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2012 Infiniti FX35. The contact stated while driving at an unknown speed, the vehicle failed to shift gears properly. The contact took the vehicle to the local dealer to be diagnosed. The contact was informed that the PCM needed to be replaced. The vehicle was not yet repaired however, the repair was pending. The manufacturer had been informed of the failure. The failure mileage was unknown.
NHTSA complaint #11424834 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
ALWAYS SLIP VDS ON
NHTSA complaint #11396565 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
SOMETHING IS WRONG WITH THEIR BCM AND DOOR LOCK ACTUATORS. THEY CONSTANTLY GO OUT, OR DO NOT FUNCTION ALL THE TIME.
NHTSA complaint #11387531 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 INFINITI FX35. THE CONTACT STATED THAT THE DOOR LATCH ON THE REAR DRIVER'S SIDE DOOR CEASED AND WAS UNABLE TO BE OPENED FROM INSIDE OR OUTSIDE THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THERE WAS A DESIGN FLAW ON THE DOOR WHICH CAUSED THE DEFECT. THE CONTACT HAD TAKEN THE VEHICLE INFINITI OF MEMPHIS (3060 N GERMANTOWN PKWY, BARTLETT, TN 38133) WHERE HE WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE REGARDING THE FAILURE. THE CONTACT ALSO MENTIONED THAT THE FUEL GAUGE WAS INOPERABLE. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000.
NHTSA complaint #11325457 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS 2004 INFINITI FX35. THE CONTACT STATED THAT THE KEY FOB FAILED TO SECURELY LOCK THE DOORS WHEN DEPRESSED. THE VEHICLE WAS TAKEN TO NISSAN OF MUSKOGEE LOCATED AT 841 N MAIN ST, MUSKOGEE, OK 74401, (888) 532-5718) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BODY CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT NO FURTHER ASSISTANCE WAS TAKEN. THE FAILURE MILEAGE WAS APPROXIMATELY 51,000.
NHTSA complaint #11298236 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
THE DASHBOARD IS MELTING,ITS ALL GOOEY. ITS MELTED SO BAD I CANT EVEN REPLACE THE RADIO.ALSO THE ACTUATORS RANDOMLY WORK AND THEIR ARE MULTIPLE COMPLAINTS ONLINE BUT NO RECALLS HAVE EVER BEEN MADE.
NHTSA complaint #11240745 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2003 INFINITI FX35. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE LOST POWER AND THE ENGINE, VDC, AND SLIP WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD. THE CONTACT WAITED TEN MINUTES BEFORE RESTARTING THE VEHICLE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE CONTACT STATED THAT THE FAILURE RECURRED LESS THAN A MILE DOWN THE ROAD. THE CONTACT STATED THAT THE FAILURE RECURRED SIX TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE LEFT AND RIGHT CAMSHAFT POSITION SENSORS WERE REPLACED. THE CONTACT CALLED SHEEHY INFINITI OF CHANTILLY (LOCATED AT 4145 AUTO PARK CIR, CHANTILLY, VA 20151, (703) 372-0381) AND AN APPOINTMENT WAS SCHEDULED. THE CONTACT WAS ALSO INFORMED BY PHONE THAT THE FAILURE COULD ALSO BE DUE TO A LOOSE WIRE. THE VEHICLE WAS TOWED TO THE SHEEHY DEALER WHERE IT WAS DIAGNOSED THAT THE CAMSHAFT CRANK POSITION SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 35590467. THE APPROXIMATE FAILURE MILEAGE WAS 153,000.
NHTSA complaint #11205345 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 INFINITI FX35. WHILE DRIVING, THE VEHICLE WOULD NOT PROPERLY ACCELERATE AND THE RPMS AND SPEEDOMETER INCREASED ALTHOUGH THE ACCELERATOR PEDAL WAS NOT PRESSED. DURING THE FAILURE, THE VDS AND SLIP WARNING SENSORS DISPLAYED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 161,000.
NHTSA complaint #11193867 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
I TOOK MY CAR IN ON OCT 5TH FOR THE TAKATA AIRBAG RECALL. SOON AFTER THE INFINITI TECHNICIAN COMPLETED THE WORK MY AIRBAG LIGHT CAME ON. I CONTACTED INFINITI AND TOOK MY CAR BACK AND THEY WILL NOT REPAIR MY CAR. THEY ARE CHARGING ME $2388 TO REPAIR IT BECAUSE THEY SAID THE TWO AIRBAGS ARE NOT CONNECTED. I EXPLAINED THAT THE AIRBAG LIGHT HAD NEVER BEEN ON UNTIL THE TECHNICIAN DID THE WORK AND NOW INFINITI IS REFUSING TO TAKE RESPONSIBILITY FOR THEIR ACTIONS.
NHTSA complaint #11044709 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
THE CAR LOCK AND IT WAS NOT ABLE TO GO IN GEAR BECAUSE THE AUTOMATIC STARTER MALFUNCTION. THE CAR WAS STIONARY.
NHTSA complaint #11030144 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
I REPORTED MY VEHICLE IS A WHINING NOISE COMING FROM THE ENGINE. I TOOK IT IN FOR A DIAGNOSIS. THE TECHNICIAN INFORMED ME THAT NO CODES WERE DETECTED; HOWEVER BELIEVES IT IS THE ALTERNATOR. THE CAR HAS 39K MILES. AS A PREVIOUS OWNER OF A 2011 INFINITI, I BELIEVE THIS IS A MANUFACTURE DEFECT AS I AM THE SECOND OWNER AND DRIVEN IT FOR LESS THAN 6K. I INITIATED A CLAIM WITH NALLEY CONSUMER AFFAIRS TO NO AVAIL; THE REPRESENTATIVE STATED THAT THERE IS NO LISTING OF WHAT IS COVERED UNDER WARRANTY. CLAIM # 28141832. I HAVE REQUESTED THAT THE REGIONAL MANAGER CONTACT ME.
NHTSA complaint #11019091 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
PLEASE SEE THE ATTACHED FILE.
NHTSA complaint #11006422 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT STATED THAT THE DASHBOARD WAS MELTING AND BUBBLES APPEARED. THE CONTACT WAS CONCERNED THAT THE FAILURE COULD CAUSE THE AIR BAGS TO BE EXPOSED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 72,000.
NHTSA complaint #10957798 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MY 2012 INFINITI FX-35 FUEL GAUGE STOPPED REGISTERING FUEL LEVELS ABOUT THREE WEEKS AGO, AND THE WARRANTY EXPIRED THREE MONTHS AGO. I NOTICED THE ISSUE WHEN STARTING THE CAR IN MY GARAGE. I CONTACTED THE INFINITI DEALER, AND THEY MENTIONED THAT I WOULD BE RESPONSIBLE FOR THE REPAIR WHICH WOULD NOT BE COVERED UNDER WARRANTY. THE PROBLEM ACTUALLY INVOLVES THE FUEL SENDING UNITS, NISSAN PN 25060-1CB0C AND 25060-1CB1C, WHICH RETAIL AT APPROXIMATELY $130.00 EACH. PARTS AND LABOR ARE IN EXCESS OF $600.00. I LOOKED UP SOME PAST NHTSA BULLETINS INVOLVING NISSAN FUEL SENDING UNITS AND FOUND THE FOLLOWING NHTSA BULLETINS: 10V-074, 10V-075. ALL NISSAN VEHICLES, INCLUDING INFINITI, UTILIZE THE SAME DESIGN FOR THEIR FUEL SENDING UNITS, WHICH INVOLVE A FLOATING ARM WITH CONTACTS THAT SWEEP ACROSS A CONTACT ARRAY TO REGISTER E-F. I CONTACTED INFINITI CUSTOMER CARE WHO INFORMED ME THAT THEY COULD NOT OFFER ANY COMPENSATION TOWARD FIXING THE PROBLEM. I THEN LOCATED A YOUTUBE VIDEO THAT SHOWED THE PROBLEM WAS WITH THE CONTACT ARRAY THAT BECOMES OXIDIZED AFTER A CERTAIN AMOUNT OF TIME. I THEN FIXED MY PROBLEM BY REMOVING BOTH FUEL SENDING UNITS FROM THE GAS TANK, AND CLEANING THE CONTACT ARRAY ON EACH USING A COTTON SWAB. THIS IS CLEARLY A FAULTY DESIGN, AND NISSAN SHOULD ISSUE A RECALL FOR ALL MAKES/MODELS....01/04/17 *BF
NHTSA complaint #10909638 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
TRUNK, PASSENGER DOOR, AND REAR PASSENGER DOOR DO NOT LOCK UNLOCK WHEN USING REMOTE AND/OR CONTROLS ON DRIVERS DOOR THIS IS A SAFETY ISSUE AS NOT BEING ABLE TO LOCK DOORS AFTER ENTERING THE VEHICLE LEAVES THE PASSENGERS AND DRIVER EXPOSED TO CAR JACKING OR OTHER DANGEROUS CRIMES. STARTED AT 47,500 MILES. DEALER SAID $500 PER DOOR TO REPLACE DEFECTIVE ACTUATORS.
NHTSA complaint #10863290 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
BATTERY CONTINUES TO BE DRAINED BY UNKNOWN SOURCE. NEW BATTERY, NEW STARTER AND NEW ALTERNATOR HAVE NOT RESOLVED THE ISSUE. PRIOR TO THIS HAPPENING HAD THE OIL PAN GASKETS REPLACED TO PREVENT A LEAK ANY THOUGHTS
NHTSA complaint #10819199 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
VEHICLE WAS RECALLED 2007 EXTERIOR LIGHTS WERE IMPROPERLY REPAIRED PASSENGER SIDE BURNT OUT AGAIN REMAINS DIM AND STILL NOT PROPERLY WORKING DEFECTIVE WORK DONE AT SAWGRASS INFINITI 5801 MADISON AVENUE TAMARAC, FLORIDA 33321 CALLED MANAGER HE REFUSED TO HONOR RECALL RECEIVED A TRAFFIC TICKET FOR DEFECT... PLEASE INVESTIGATE ELECTRICAL SYSTEM ON SEATS SEATS JAM AND CAN BECOME A DANGEROUS SITUATION
NHTSA complaint #10807151 — an unverified report by a vehicle owner.