Owners have filed 60 complaints
about the 1997 Infiniti QX4 with NHTSA between 1997 and 2023.
The largest single group is the suspension.
Across this model's run it ranks 2 of 7 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 54
Against the median year of the Infiniti QX4. 50 means typical for this
model; 100 means roughly double.
Severity — 100
36.7% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 15
9% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
26.1%
1,000 – 9,999 miles
13.0%
75,000 – 99,999 miles
412.1%
100,000 – 149,999 miles
1236.4%
150,000+ miles
1442.4%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Apr 1997peak 4May 2023
NHTSA investigations into the 1997 Infiniti QX4
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
PE11004Opened 28 Jan 2011Closed 30 Jun 2011STEERING:COLUMN
Frame/Body Structure Corrosion
In their Defect Information Report (DIR) of April 20, 2011, Nissan North America, Inc. (Nissan) notified NHTSA that it would conduct a safety recall of certain 1996-2004 Nissan Pathfinder and 1997-2003 Infinity QX4 vehicles to repair corrosion damage to the driver's side front strut tower.The vehicles included in the recall are those that were originally sold, or are currently registered in salt belt states including Connecticut, Delaware, Iowa, Illinois, Indiana, Massachusetts, Maine, Maryland, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Islan...
Recalls on the 1997 Infiniti QX4
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
11V244000
STEERING:COLUMN
NISSAN IS RECALLING CERTAIN MODEL YEAR 1996-2004 PATHFINDER AND MODEL YEAR 1997-2003 INFINITI QX4 VEHICLES ORIGINALLY SOLD, OR CURRENTLY REGISTERED IN, CONNECTICUT, DELAWARE, IOWA, ILLINOIS, INDIANA, MASSACHUSETTS, MAINE, MARYLAND, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WASHINGTON D.C., WEST VIRGINIA AND WISCONSIN. IN AREAS OF THE COUNTRY IN WHICH HEAVY CONCENTRATIONS OF ROAD SALT ARE USED, A MIXTURE OF SNOW/WATER AND SALT MAY ENTER AN ASSEMBLY LOCATION HOLE IN THE UPPER STRUT HOUSING, CAUSING WATER TO COLLECT AT THE MATING SURFACE OF THE STRUT HOUSING PANEL AND THE INNER HOOD LEDGE ASSEMBLY. OVER TIME, THIS SNOW/WATER AND SALT INTRUSION MAY RESULT IN CORROSION OF THE STRUT TOWER HOUSING IN SOME SUBJECT VEHICLES.
Risk: THE STRUT HOUSING MAY CRACK AND PULL AWAY FROM THE INNER HOOD LEDGE ASSEMBLY. THIS MAY LEAD TO GRINDING NOISES, INCREASED STEERING EFFORT, AND POSSIBLY THE STEERING COLUMN TO BREAK, RESULTING IN THE LOSS OF STEERING CONTROL, WHICH COULD RESULT IN A CRASH.
07V435000
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
ON CERTAIN VEHICLES ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE STATES OF CONNECTICUT, DELAWARE, IOWA, ILLINOIS, INDIANA, KENTUCKY, MASSACHUSETTS, MAINE, MARYLAND, MICHIGAN, MINNESOTA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, TENNESSEE, VERMONT, VIRGINIA, WEST VIRGINIA , WISCONSIN AND THE DISTRICT OF COLUMBIA, DURING THE COATING PROCESS OF THE FUEL FILLER TUBE ASSEMBLY, AN INSUFFICIENT AMOUNT OF COATING MAY HAVE BEEN APPLIED AT THE LOWER MOUNTING BRACKET. THIS COULD RESULT IN AN OPENING IN THE COATING WHICH CAN ALLOW WATER TO ENTER AND MAKE CONTACT WITH THE BARE METAL OF THE TUBE.
Risk: THIS MAY RESULT IN SURFACE RUST BUT NOT PERFORATION OF THE TUBE. HOWEVER, IN THOSE AREAS OF THE COUNTRY WHICH USE HEAVY CONCENTRATIONS OF ROAD SALT IN THE WINTER, IF A MIXTURE OF SNOW/WATER AND SALT MAKES CONTACT WITH THE BARE METAL, CORROSION MAY OCCUR TO A DEGREE WHICH RESULTS IN PERFORATION OF THE TUBE. IN THIS CASE FUEL LEAKAGE MAY OCCUR WHEN FILLING THE TANK. FUEL LEAKAGE, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 201116574,983 units in Canada
Structure
On certain vehicles operated in areas of heavy road salt usage during winter months, a mixture of snow/water and salt may enter an assembly location hole in the upper strut housing, causing water to collect at the mating surface of the strut housing panel and the inner hood ledge assembly. Over time, this snow/water and salt intrusion may result in corrosion of the strut tower housing structure. If the vehicle continues to be driven in this condition, the strut housing may crack and pull away from the inner hood ledge assembly. Should the strut housing separate and contact the steering column upper shaft, the steering shaft could break. A loss of steering control could result in a crash causing property damage and/or personal injury. Correction: Dealers will inspect the strut housing and, if no corrosion or only minor surface corrosion is present, an anti-corrosion seal will be applied. If moderate corrosion is present, resin patches will be applied in addition to the sealant. If there is evidence of more significant corrosion, a metal reinforcement plate will be used to reinforce the strut housing assembly. In instances where it is impossible to repair the vehicle, Nissan will provide an appropriate remedy.
Recall 200730045,279 units in Canada
Fuel System
On certain vehicles, inadequate coating of the fuel filler tube assembly could allow water to penetrate past the coating and cause surface rust. In areas which use heavy concentrations of road salt in the winter, corrosion may occur to a degree which results in perforation of the tube. In this case, fuel leakage may occur when filling the tank or shortly thereafter. Fuel leakage, in the presence of an ignition source, could result in a fire. Correction: Dealers will replace the fuel filler tube assembly.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 120,000 milesLinden, VACrash1 injured
STEERING
AT 6:45 A.M CAR TRAVELING DOWN FREEZELAND ROAD, LINDEN, VA AT ABOUT 30MPH. WEATHER CONDITIONS: CLEAR, DRY. ROAD CONDITIONS: NO DEFECTS, OIL OR OTHER TRACTION FAULTS THAT WOULD CAUSE ACCIDENT. QX4 AS DESCRIBED BY WITNESS TO POLICE LOOKED AT THOUGH REAR OF VEHICLE BODY WAS ACTING INDEPENDENT OF BODY FRAME. AT THIS POINT DRIVER COULD NOT RECOVER, HAD NO TIME TO BRAKE, STEERING WOULD NOT RESPOND. QX4 WOULD NOT RESPOND AND CONTINUED STRAIGHT UP AN EMBANKMENT, HIT LARGE BOLDER AND FLIPPED ONTO PASSENGER SIDE. DRIVER WAS PULLED FROM VEHICLE BY RETIRED EMT. DRIVER SUSTAINED RIGHT KNEE INJURIES INCLUDING FRACTURE TO LOWER LEG DIRECTLY BELOW KNEE, LIGAMENT DAMAGE STILL BEING EVALUATED. DRIVER WAS NOT GIVEN CITATION BY VIRGINIA STATE POLICE, DUE TO DRIVER AND WITNESS STATEMENTS. STATE POLICE INDICATED THAT IT APPEARED TO BE A MAJOR MECHANICAL FAILURE. POLICE TROOPER INDICATED THAT 99 OUT OF 100 DRIVER IN SINGLE VEHICLE ACCIDENT WOULD HAVE RECEIVED A TICKET FOR WRECKLESS DRIVING. CAR HAS BEEN DETERMINED TO BE A TOTAL LOSS. IT IS CURRENTLY IN IMPOUND AT A FRONT ROYAL LOT.
NHTSA complaint #10447928 — an unverified report by a vehicle owner.
at 120,000 milesLinden, VACrash1 injured
SUSPENSION
AT 6:45 A.M CAR TRAVELING DOWN FREEZELAND ROAD, LINDEN, VA AT ABOUT 30MPH. WEATHER CONDITIONS: CLEAR, DRY. ROAD CONDITIONS: NO DEFECTS, OIL OR OTHER TRACTION FAULTS THAT WOULD CAUSE ACCIDENT. QX4 AS DESCRIBED BY WITNESS TO POLICE LOOKED AT THOUGH REAR OF VEHICLE BODY WAS ACTING INDEPENDENT OF BODY FRAME. AT THIS POINT DRIVER COULD NOT RECOVER, HAD NO TIME TO BRAKE, STEERING WOULD NOT RESPOND. QX4 WOULD NOT RESPOND AND CONTINUED STRAIGHT UP AN EMBANKMENT, HIT LARGE BOLDER AND FLIPPED ONTO PASSENGER SIDE. DRIVER WAS PULLED FROM VEHICLE BY RETIRED EMT. DRIVER SUSTAINED RIGHT KNEE INJURIES INCLUDING FRACTURE TO LOWER LEG DIRECTLY BELOW KNEE, LIGAMENT DAMAGE STILL BEING EVALUATED. DRIVER WAS NOT GIVEN CITATION BY VIRGINIA STATE POLICE, DUE TO DRIVER AND WITNESS STATEMENTS. STATE POLICE INDICATED THAT IT APPEARED TO BE A MAJOR MECHANICAL FAILURE. POLICE TROOPER INDICATED THAT 99 OUT OF 100 DRIVER IN SINGLE VEHICLE ACCIDENT WOULD HAVE RECEIVED A TICKET FOR WRECKLESS DRIVING. CAR HAS BEEN DETERMINED TO BE A TOTAL LOSS. IT IS CURRENTLY IN IMPOUND AT A FRONT ROYAL LOT.
NHTSA complaint #10447928 — an unverified report by a vehicle owner.
at 120,000 milesLinden, VACrash1 injured
ENGINE AND ENGINE COOLING
AT 6:45 A.M CAR TRAVELING DOWN FREEZELAND ROAD, LINDEN, VA AT ABOUT 30MPH. WEATHER CONDITIONS: CLEAR, DRY. ROAD CONDITIONS: NO DEFECTS, OIL OR OTHER TRACTION FAULTS THAT WOULD CAUSE ACCIDENT. QX4 AS DESCRIBED BY WITNESS TO POLICE LOOKED AT THOUGH REAR OF VEHICLE BODY WAS ACTING INDEPENDENT OF BODY FRAME. AT THIS POINT DRIVER COULD NOT RECOVER, HAD NO TIME TO BRAKE, STEERING WOULD NOT RESPOND. QX4 WOULD NOT RESPOND AND CONTINUED STRAIGHT UP AN EMBANKMENT, HIT LARGE BOLDER AND FLIPPED ONTO PASSENGER SIDE. DRIVER WAS PULLED FROM VEHICLE BY RETIRED EMT. DRIVER SUSTAINED RIGHT KNEE INJURIES INCLUDING FRACTURE TO LOWER LEG DIRECTLY BELOW KNEE, LIGAMENT DAMAGE STILL BEING EVALUATED. DRIVER WAS NOT GIVEN CITATION BY VIRGINIA STATE POLICE, DUE TO DRIVER AND WITNESS STATEMENTS. STATE POLICE INDICATED THAT IT APPEARED TO BE A MAJOR MECHANICAL FAILURE. POLICE TROOPER INDICATED THAT 99 OUT OF 100 DRIVER IN SINGLE VEHICLE ACCIDENT WOULD HAVE RECEIVED A TICKET FOR WRECKLESS DRIVING. CAR HAS BEEN DETERMINED TO BE A TOTAL LOSS. IT IS CURRENTLY IN IMPOUND AT A FRONT ROYAL LOT.
NHTSA complaint #10447928 — an unverified report by a vehicle owner.
at 120,000 milesLinden, VACrash1 injured
TRACTION CONTROL SYSTEM
AT 6:45 A.M CAR TRAVELING DOWN FREEZELAND ROAD, LINDEN, VA AT ABOUT 30MPH. WEATHER CONDITIONS: CLEAR, DRY. ROAD CONDITIONS: NO DEFECTS, OIL OR OTHER TRACTION FAULTS THAT WOULD CAUSE ACCIDENT. QX4 AS DESCRIBED BY WITNESS TO POLICE LOOKED AT THOUGH REAR OF VEHICLE BODY WAS ACTING INDEPENDENT OF BODY FRAME. AT THIS POINT DRIVER COULD NOT RECOVER, HAD NO TIME TO BRAKE, STEERING WOULD NOT RESPOND. QX4 WOULD NOT RESPOND AND CONTINUED STRAIGHT UP AN EMBANKMENT, HIT LARGE BOLDER AND FLIPPED ONTO PASSENGER SIDE. DRIVER WAS PULLED FROM VEHICLE BY RETIRED EMT. DRIVER SUSTAINED RIGHT KNEE INJURIES INCLUDING FRACTURE TO LOWER LEG DIRECTLY BELOW KNEE, LIGAMENT DAMAGE STILL BEING EVALUATED. DRIVER WAS NOT GIVEN CITATION BY VIRGINIA STATE POLICE, DUE TO DRIVER AND WITNESS STATEMENTS. STATE POLICE INDICATED THAT IT APPEARED TO BE A MAJOR MECHANICAL FAILURE. POLICE TROOPER INDICATED THAT 99 OUT OF 100 DRIVER IN SINGLE VEHICLE ACCIDENT WOULD HAVE RECEIVED A TICKET FOR WRECKLESS DRIVING. CAR HAS BEEN DETERMINED TO BE A TOTAL LOSS. IT IS CURRENTLY IN IMPOUND AT A FRONT ROYAL LOT.
NHTSA complaint #10447928 — an unverified report by a vehicle owner.
at 263,000 milesConcho, AZCrash2 injured1 killed
SUSPENSION
MY HUSBAND AND I WERE INVOLVED IN AN ACCIDENT ON JANUARY 24TH 2010, WHILE TRAVELING N. ON STATE HWY 87 GOING TOWARDS PAYSON, AZ ALTHOUGH THERE HAD BEEN A LOT OF SNOW IN THE HIGHER ELEVATIONS THE ROADS WERE CLEAR AND APPEARED DRY. THE INCIDENT BEGAN WHEN I APPARENTLY ENCOUNTERED A PATCH OF BLACK ICE AS I BEGAN ACROSS A BRIDGE. I FELT THE REAR END OF THE VEHICLE QUICKLY SLIDE LEFT. BECAUSE OF MY EXPERIENCE IN HANDLING THIS VEHICLE AND HOW WELL THIS VEHICLE HANDLES, I WAS EXTREMELY CONFIDENT IN MY ABILITY TO RECOVER FROM THE SLIDING WITHOUT INCIDENT. (I WAS THE 2ND OWNER & HAD IT 10YRS) I HAD COMPLETE CONTROL OF THE VEHICLE THROUGH THE 1ST AND 2ND CORRECTIONS, HOWEVER AT THE BEGINNING OF THE 3RD & WHAT WOULD'VE BEEN THE LAST CORRECTION I FELT SOMETHING BREAK IN THE FRONT DRIVER'S SIDE WHEEL AREA. (IMAGINE BEING UP ON ALL FOURS AND YOUR LEFT ARM COLLAPSES OUT FROM UNDER YOU) AT THAT MOMENT I NO LONGER HAD CONTROL OF THE VEHICLE BECAUSE WHATEVER HAPPENED CAUSED THE FAIL SAFES IN THE VEHICLE TO INSTANTLY SHUT EVERYTHING OFF! THE ENGINE SHUT OFF, THERE WAS NO POWER FOR ANYTHING! NO STEERING, NO BRAKES, NO POSSIBLE WAY TO STOP THE VEHICLE FROM CRASHING. THE VEHICLE WAS PROPELLED ACROSS THE HWY FROM THE RIGHT SHOULDER AND AS IF THE DRIVERS CORNER WAS PINNED TO THE ROAD, IT TURNED JUST ENOUGH TO FACE THE CONCRETE MEDIAN, WHICH IT HIT HEAD-ON AT APPROXIMATELY 55 MPH. THE FORCE OF THE ENGINE PUSHING THROUGH THE FIRE WALL, SNAPPED MY RIGHT FEMUR. I WAS AIR LIFTED FROM THE SCENE WITH LIFE THREATENING INJURIES & TAKEN TO THE VALLEY. MY HUSBAND WHO WAS THE FRONT PASSENGER WAS TRANSPORTED TO PAYSON VIA AMBULANCE. ON THE MORNING OF THE 26TH HE SUDDENLY HAD TO BE AIR LIFTED TO THE VALLEY, WHERE HE DIED JUST A FEW HOURS LATER FROM INJURIES SUSTAINED IN THE ACCIDENT. IT WAS 1 1/2YRS LATER BEFORE I FOUND OUT IT WAS THE DRIVER'S SIDE STRUT THAT BROKE & CAUSED THE VEHICLE TO CRASH.
NHTSA complaint #10444248 — an unverified report by a vehicle owner.
at 263,000 milesConcho, AZCrash2 injured1 killed
ELECTRONIC STABILITY CONTROL (ESC)
MY HUSBAND AND I WERE INVOLVED IN AN ACCIDENT ON JANUARY 24TH 2010, WHILE TRAVELING N. ON STATE HWY 87 GOING TOWARDS PAYSON, AZ ALTHOUGH THERE HAD BEEN A LOT OF SNOW IN THE HIGHER ELEVATIONS THE ROADS WERE CLEAR AND APPEARED DRY. THE INCIDENT BEGAN WHEN I APPARENTLY ENCOUNTERED A PATCH OF BLACK ICE AS I BEGAN ACROSS A BRIDGE. I FELT THE REAR END OF THE VEHICLE QUICKLY SLIDE LEFT. BECAUSE OF MY EXPERIENCE IN HANDLING THIS VEHICLE AND HOW WELL THIS VEHICLE HANDLES, I WAS EXTREMELY CONFIDENT IN MY ABILITY TO RECOVER FROM THE SLIDING WITHOUT INCIDENT. (I WAS THE 2ND OWNER & HAD IT 10YRS) I HAD COMPLETE CONTROL OF THE VEHICLE THROUGH THE 1ST AND 2ND CORRECTIONS, HOWEVER AT THE BEGINNING OF THE 3RD & WHAT WOULD'VE BEEN THE LAST CORRECTION I FELT SOMETHING BREAK IN THE FRONT DRIVER'S SIDE WHEEL AREA. (IMAGINE BEING UP ON ALL FOURS AND YOUR LEFT ARM COLLAPSES OUT FROM UNDER YOU) AT THAT MOMENT I NO LONGER HAD CONTROL OF THE VEHICLE BECAUSE WHATEVER HAPPENED CAUSED THE FAIL SAFES IN THE VEHICLE TO INSTANTLY SHUT EVERYTHING OFF! THE ENGINE SHUT OFF, THERE WAS NO POWER FOR ANYTHING! NO STEERING, NO BRAKES, NO POSSIBLE WAY TO STOP THE VEHICLE FROM CRASHING. THE VEHICLE WAS PROPELLED ACROSS THE HWY FROM THE RIGHT SHOULDER AND AS IF THE DRIVERS CORNER WAS PINNED TO THE ROAD, IT TURNED JUST ENOUGH TO FACE THE CONCRETE MEDIAN, WHICH IT HIT HEAD-ON AT APPROXIMATELY 55 MPH. THE FORCE OF THE ENGINE PUSHING THROUGH THE FIRE WALL, SNAPPED MY RIGHT FEMUR. I WAS AIR LIFTED FROM THE SCENE WITH LIFE THREATENING INJURIES & TAKEN TO THE VALLEY. MY HUSBAND WHO WAS THE FRONT PASSENGER WAS TRANSPORTED TO PAYSON VIA AMBULANCE. ON THE MORNING OF THE 26TH HE SUDDENLY HAD TO BE AIR LIFTED TO THE VALLEY, WHERE HE DIED JUST A FEW HOURS LATER FROM INJURIES SUSTAINED IN THE ACCIDENT. IT WAS 1 1/2YRS LATER BEFORE I FOUND OUT IT WAS THE DRIVER'S SIDE STRUT THAT BROKE & CAUSED THE VEHICLE TO CRASH.
NHTSA complaint #10444248 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 154,000 milesMassillon, OH
STEERING
The contact owns a 1997 Infiniti QX4. The contact received notification of NHTSA Campaign Number: 11V244000 (Steering, Suspension). The contact stated while driving at 35 MPH and other various speeds over bumps in the roadway, the vehicle was shaking abnormally with the steering wheel becoming difficult to turn to the left or to the right. Additionally, the contact heard abnormal metal on metal grinding sounds particularly while turning the vehicle to the left or the right. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer and was advised that the vehicle had failed a safety inspection and he would be contacted by a third party to buy back the vehicle. The vehicle had not been repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 154,000. Parts distribution disconnect.
NHTSA complaint #11520613 — an unverified report by a vehicle owner.
at 154,000 milesMassillon, OH
SUSPENSION
The contact owns a 1997 Infiniti QX4. The contact received notification of NHTSA Campaign Number: 11V244000 (Steering, Suspension). The contact stated while driving at 35 MPH and other various speeds over bumps in the roadway, the vehicle was shaking abnormally with the steering wheel becoming difficult to turn to the left or to the right. Additionally, the contact heard abnormal metal on metal grinding sounds particularly while turning the vehicle to the left or the right. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer and was advised that the vehicle had failed a safety inspection and he would be contacted by a third party to buy back the vehicle. The vehicle had not been repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 154,000. Parts distribution disconnect.
NHTSA complaint #11520613 — an unverified report by a vehicle owner.
Auburn, WA
SUSPENSION
the rear end started to sway and shake ... made the car uncrontrlable, I reacted instantly and took my foot off the gas peddle and gripped the steering firmly like driving on snow...it came back under control as I was braking softly ....what a scary incident ...
NHTSA complaint #11428638 — an unverified report by a vehicle owner.
at 254,432 milesLenoir City, TN
STEERING
I HAD MY CAR SITTING IN MY DRIVEWAY DETAILING IT. I'VE ALWAYS TOOK EXCEPTIONAL CARE OF MY VEHICLES AND ONE THING I'VE ALWAYS DONE WAS MADE SURE THE UNDERCOATING WAS TOP-NOTCH. AS I PROCEEDED TO UNDERCOAT THE INSIDE OF THE FRONT FENDER WELLS ON MY 97 QX4 I NOTICED SOME RUST FORMING BEHIND THE STRUT TOWER. SOME OF IT WAS FLAKY AND SOME OF IT WAS RAISED RUST. I TOOK MY SCRAPER AND LO AND BEHOLD FOUND A HOLE BEHIND THE STRUT TOWER. I CONTINUED TO SCRAPE AND CLEAN THE HOLE AND THE AREA ACCORDING TO THE RECALL CAMPAIGN FROM INFINITY AND I'M VERY CONCERNED ABOUT VEHICLE SAFETY AND THE RUST BEHIND THE STRUT TOWER ON DRIVERS SIDE.I HAVE YET TO CHECK MY PASSENGER SIDE SINCE THE DRIVER SIDE HAS ISSUES I WANTED TO GO AHEAD AND NOTIFY YOU GUYS. I KNOW THERE IS A RECALL FOR THE STRUT TOWER ON NISSAN PATHFINDERS AND INFINITI QX4S 96 THROUGH 2004. I HAVE A 96 PATHFINDER ALSO THAT JUST LAST WEEK I TALKED TO A REPRESENTATIVE FROM NISSAN NORTH AMERICA AND IT STILL HAS A OPEN RECALL CONCERNING THE STRUT TOWER. I LIVE IN TENNESSEE AND BY THE RECALL TENNESSEE IS NOT LISTED AS ONE OF THE SALT STATES BUT YET THAT IS WHERE MY PATHFINDER IS REGISTERED AND IT HAS A RECALL THAT NEEDS TO BE PERFORMED ON THE STRUT TOWER SO I'M WONDERING IF MY QX4 WHICH IS A 97 MODEL HAS HAD A RECALL PERFORMED ON IT OR IF THE RECALL EVEN CONCERNS MY QX4 IT CLEARLY HAS RUST BEHIND THE STRUT TOWER ON THE DRIVER SIDE AND REGISTERED IN TENNESSEE. PLEASE HELP ME WITH THIS ISSUE I HAD MY SEAT BELTS REPLACED IN MY QX4 6 MONTHS AGO AND WHEN I HAD IT IN THERE I SAID SOMETHING ABOUT CHECKING MY STRUT TOWERS BUT ON MY TICKET THEY GAVE ME IT DOESN'T LIST ANYTHING ABOUT THEM CHECKING THE STRUT TOWERS CAMPAIGN # R1109 NHTSA # 11V-244 APPLIED VEHICLES 97-03 QX4 (JR50) I NEED TO KNOW WHAT MY NEXT ACTION SHOULD BE AND WHETHER OR NOT THIS RECALL HAS BEEN PERFORMED PLEASE HELP GOD BLESS AND THANK YOU VERY MUCH
NHTSA complaint #11233265 — an unverified report by a vehicle owner.
at 254,432 milesLenoir City, TN
SUSPENSION
I HAD MY CAR SITTING IN MY DRIVEWAY DETAILING IT. I'VE ALWAYS TOOK EXCEPTIONAL CARE OF MY VEHICLES AND ONE THING I'VE ALWAYS DONE WAS MADE SURE THE UNDERCOATING WAS TOP-NOTCH. AS I PROCEEDED TO UNDERCOAT THE INSIDE OF THE FRONT FENDER WELLS ON MY 97 QX4 I NOTICED SOME RUST FORMING BEHIND THE STRUT TOWER. SOME OF IT WAS FLAKY AND SOME OF IT WAS RAISED RUST. I TOOK MY SCRAPER AND LO AND BEHOLD FOUND A HOLE BEHIND THE STRUT TOWER. I CONTINUED TO SCRAPE AND CLEAN THE HOLE AND THE AREA ACCORDING TO THE RECALL CAMPAIGN FROM INFINITY AND I'M VERY CONCERNED ABOUT VEHICLE SAFETY AND THE RUST BEHIND THE STRUT TOWER ON DRIVERS SIDE.I HAVE YET TO CHECK MY PASSENGER SIDE SINCE THE DRIVER SIDE HAS ISSUES I WANTED TO GO AHEAD AND NOTIFY YOU GUYS. I KNOW THERE IS A RECALL FOR THE STRUT TOWER ON NISSAN PATHFINDERS AND INFINITI QX4S 96 THROUGH 2004. I HAVE A 96 PATHFINDER ALSO THAT JUST LAST WEEK I TALKED TO A REPRESENTATIVE FROM NISSAN NORTH AMERICA AND IT STILL HAS A OPEN RECALL CONCERNING THE STRUT TOWER. I LIVE IN TENNESSEE AND BY THE RECALL TENNESSEE IS NOT LISTED AS ONE OF THE SALT STATES BUT YET THAT IS WHERE MY PATHFINDER IS REGISTERED AND IT HAS A RECALL THAT NEEDS TO BE PERFORMED ON THE STRUT TOWER SO I'M WONDERING IF MY QX4 WHICH IS A 97 MODEL HAS HAD A RECALL PERFORMED ON IT OR IF THE RECALL EVEN CONCERNS MY QX4 IT CLEARLY HAS RUST BEHIND THE STRUT TOWER ON THE DRIVER SIDE AND REGISTERED IN TENNESSEE. PLEASE HELP ME WITH THIS ISSUE I HAD MY SEAT BELTS REPLACED IN MY QX4 6 MONTHS AGO AND WHEN I HAD IT IN THERE I SAID SOMETHING ABOUT CHECKING MY STRUT TOWERS BUT ON MY TICKET THEY GAVE ME IT DOESN'T LIST ANYTHING ABOUT THEM CHECKING THE STRUT TOWERS CAMPAIGN # R1109 NHTSA # 11V-244 APPLIED VEHICLES 97-03 QX4 (JR50) I NEED TO KNOW WHAT MY NEXT ACTION SHOULD BE AND WHETHER OR NOT THIS RECALL HAS BEEN PERFORMED PLEASE HELP GOD BLESS AND THANK YOU VERY MUCH
NHTSA complaint #11233265 — an unverified report by a vehicle owner.
at 86,000 milesSeattle, WA
SUSPENSION
CAR SUSPENSION SHIMMIES, SHAKES AND WHOLE CAR ROLLS AT HIGHWAY SPEEDS.
NHTSA complaint #11121531 — an unverified report by a vehicle owner.
at 105,460 milesParamus, NJ
STEERING
ALL 1997 THRU 2003 FRAME SUSPENSION, SUSPENSION BODY PANELS WERE IMPROPERLY UNDERCOATED TO PREVENT RUSTING. WARNING WAS ISSUED IN 2011, AS THIRD OWNER OF VEHICLE, I WAS NEVER NOTIFIED. CAUSING IMMINENT BODY HARM AND POSSIBLY DEATH. INFINITY WAS TOTALLY RESPONSIBLE FOR FOLLOW THRU, AND SHOULD BE HELD RESPONSIBLE FOR MY $20,000 LOSS, NOT TO MENTION RISK TO MY LIFE. THANKS A LOT YOU MONEY MONGERS! YOU SHOULD BE HELD RESPONSIBLE FOR FAILURE OF NOTIFICATION.
NHTSA complaint #10825232 — an unverified report by a vehicle owner.
at 105,460 milesParamus, NJ
UNKNOWN OR OTHER
ALL 1997 THRU 2003 FRAME SUSPENSION, SUSPENSION BODY PANELS WERE IMPROPERLY UNDERCOATED TO PREVENT RUSTING. WARNING WAS ISSUED IN 2011, AS THIRD OWNER OF VEHICLE, I WAS NEVER NOTIFIED. CAUSING IMMINENT BODY HARM AND POSSIBLY DEATH. INFINITY WAS TOTALLY RESPONSIBLE FOR FOLLOW THRU, AND SHOULD BE HELD RESPONSIBLE FOR MY $20,000 LOSS, NOT TO MENTION RISK TO MY LIFE. THANKS A LOT YOU MONEY MONGERS! YOU SHOULD BE HELD RESPONSIBLE FOR FAILURE OF NOTIFICATION.
NHTSA complaint #10825232 — an unverified report by a vehicle owner.
at 105,460 milesParamus, NJ
SUSPENSION
ALL 1997 THRU 2003 FRAME SUSPENSION, SUSPENSION BODY PANELS WERE IMPROPERLY UNDERCOATED TO PREVENT RUSTING. WARNING WAS ISSUED IN 2011, AS THIRD OWNER OF VEHICLE, I WAS NEVER NOTIFIED. CAUSING IMMINENT BODY HARM AND POSSIBLY DEATH. INFINITY WAS TOTALLY RESPONSIBLE FOR FOLLOW THRU, AND SHOULD BE HELD RESPONSIBLE FOR MY $20,000 LOSS, NOT TO MENTION RISK TO MY LIFE. THANKS A LOT YOU MONEY MONGERS! YOU SHOULD BE HELD RESPONSIBLE FOR FAILURE OF NOTIFICATION.
NHTSA complaint #10825232 — an unverified report by a vehicle owner.
at 105,000 milesParamus, NJ
STEERING
MASSIVE RUST OF FRAME AND UNIT BODY SUSPENSION COMPONENTS CAUSING A SUDDEN LOSS OF STEERING, BRAKING AND CONTROL OF VEHICLE WITHOUT WARNING. THE CAUSE IS NO RUST UNDER COATING, POOR DESIGN, POOR WELDS, PRONE TO TEAR LOOSE FROM FIREWALL AND FRAME CAUSING CATASTROPHIC FAILURE AND POSSIBLY MY OWN DEATH. THEN THEIR REFUSAL TO COMPENSATE IN ANY WAY FOR THEIR DESIGN ERRORS IS UNACCEPTABLE. THERE WAS A SUDDEN DROP OF MY VEHICLE HEIGHT AT THE DRIVERS SIDE WHEEL ALMOST CAUSING LOSS OF CONTROL. A WARNING LETTER AVAILABLE IN 2011 WAS NEVER SENT TO ME, POSSIBLY MAKING IT POSSIBLE TO REPAIR. UPDATED 03/10/16.
NHTSA complaint #10788749 — an unverified report by a vehicle owner.
at 105,000 milesParamus, NJ
SUSPENSION
MASSIVE RUST OF FRAME AND UNIT BODY SUSPENSION COMPONENTS CAUSING A SUDDEN LOSS OF STEERING, BRAKING AND CONTROL OF VEHICLE WITHOUT WARNING. THE CAUSE IS NO RUST UNDER COATING, POOR DESIGN, POOR WELDS, PRONE TO TEAR LOOSE FROM FIREWALL AND FRAME CAUSING CATASTROPHIC FAILURE AND POSSIBLY MY OWN DEATH. THEN THEIR REFUSAL TO COMPENSATE IN ANY WAY FOR THEIR DESIGN ERRORS IS UNACCEPTABLE. THERE WAS A SUDDEN DROP OF MY VEHICLE HEIGHT AT THE DRIVERS SIDE WHEEL ALMOST CAUSING LOSS OF CONTROL. A WARNING LETTER AVAILABLE IN 2011 WAS NEVER SENT TO ME, POSSIBLY MAKING IT POSSIBLE TO REPAIR. UPDATED 03/10/16.
NHTSA complaint #10788749 — an unverified report by a vehicle owner.
at 180,000 milesPhoenix, AZ
TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 1997 INFINITI QX4 EQUIPPED WITH MICHELIN LTX M/S TIRES, SIZE: PT245/70 R16 (NA). WHILE ADDING AIR TO THE FRONT PASSENGER SIDE TIRE, THE CONTACT NOTICED TREAD SEPARATION. THE CONTACT MENTIONED ALL FOUR TIRES EXPERIENCED TREAD SEPARATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS INFORMED THAT ALL FOUR TIRES NEEDED TO BE REPLACED DUE TO TREAD SEPARATION. THE INDEPENDENT MECHANIC ONLY REPLACED THE REAR PASSENGER SIDE TIRE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 180,000.
NHTSA complaint #10706074 — an unverified report by a vehicle owner.
Houston, TX
SUSPENSION
I OWN A 1997 INFINITI QX4. WHILE TRAVELING 45 MPH OR MORE, THE VEHICLE BEGINS TO WOBBLE AND VIBRATE VIOLENTLY, SEEMINGLY FROM THE REAR. THE VEHICLE WAS TAKEN TO MECHANICS ON SEVERAL OCCASIONS WHERE THE REAR SHOCKS AND PASSENGER SIDE BUSHINGS AND TRAIL STABILIZER BAR AND FOUR TIRES WERE REPLACED ON THE VEHICLE HOWEVER, THE VEHICLE CONTINUES TO EXPERIENCE THE WOBBLE, SHAKE, FISHTAIL AND EARTHQUAKE. " I BOUGHT THIS 1997 INFINITI QX4 FROM CARS UNLIMITED HERE IN HOUSTON, TX. THE OWNER IS[XXX]AND I BOUGHT 'AS IS'. ALTHOUGH DEALER OWNER WAS NON-INTEGRAL, LIED AND TOLD ME VEHICLE WAS IN GOOD CONDITION AND SAFE, HE IS NOT LIABLE UNDER RULE BY THE AS IS. THIS VEHICLE IS EXTREMELY UNSAFE. I HAVE TAKEN THE VEHICLE TO OVER 6 MECHANICS BY NOW. ALL TELL ME VEHICLE IS EXTREMELY UNSAFE. I TRIED MAKING IT SAFER SINCE I AM STUCK WITH IT BY CHANGING THE SHOCKS AND THE TRAILER STABILIZER BAR AFTER I LEARNED IT HAD BEEN IN AN ACCIDENT AND THE PASSENGER SIDE BAR WAS BENT. THAT BY NO MEANS FIXED THE EARTHQUAKE SWAYING AND THE AWFUL REAR END FISH-TAILING ALL OVER THE ROAD. CAN'T DRIVE IT IN THE RAIN. CAN'T GET CAUGHT IN THE RAIN, IT SLIDES INTO OTHER PEOPLE'S LANES. COPS LOOK AT ME CRAZY AS IF I'M DRUNK. I DRIVE 40 MILES OR LESS TO KEEP FROM GETTING PULLED OVER. THE INSURANCE COMPANY WHO HANDLED THE PREVIOUS DRIVERS' CLAIM SHOULD HAVE SALVAGED IT. IT LOOKS SUPER PRETTY ON THE OUTSIDE. WILL FOOL A LOT OF WOMEN INTO BUYING IT. NOT SAFE!
NHTSA complaint #10585713 — an unverified report by a vehicle owner.
at 240 milesHouston, TX
STEERING
I BOUGHT A 1997 INFINITI FROM CARS UNLIMITED; OWNER[XXX] I BOUGHT 'AS IS'. ALTHOUGH DEALER OWNER WAS NON-INTEGRAL, LIED AND TOLD ME VEHICLE WAS IN GOOD CONDITION AND SAFE, HE IS NOT LIABLE UNDER RULE BY THE AS IS. VEHICLE IS EXTREMELY UNSAFE. I HAVE TAKEN THE VEHICLE TO OVER 6 MECHANICS BY NOW. ALL TELL ME VEHICLE IS EXTREMELY UNSAFE. I TRIED MAKING IT SAFER SINCE I AM STUCK WITH IT BY CHANGING THE SHOCKS AND THE TRAILER STABILIZER BAR AFTER I LEARNED IT HAD BEEN IN AN ACCIDENT AND THE PASSENGER SIDE BAR WAS BENT. THAT BY NO MEANS FIXED THE EARTHQUAKE SWAYING AND THE AWFUL REAR END FISH-TAILING ALL OVER THE ROAD. CAN'T DRIVE IT IN THE RAIN. CAN'T GET CAUGHT IN THE RAIN, IT SLIDES INTO OTHER PEOPLE'S LANES. COPS LOOK AT ME CRAZY AS IF I'M DRUNK. I DRIVE 40 MILES OR LESS TO KEEP FROM GETTING PULLED OVER. THE INSURANCE COMPANY WHO HANDLED THE PREVIOUS DRIVERS' CLAIM SHOULD HAVE SALVAGED IT. IT LOOKS SUPER PRETTY ON THE OUTSIDE. WILL FOOL A LOT OF WOMEN INTO BUYING IT. NOT SAFE! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #10585567 — an unverified report by a vehicle owner.
at 240 milesHouston, TX
SUSPENSION
I BOUGHT A 1997 INFINITI FROM CARS UNLIMITED; OWNER[XXX] I BOUGHT 'AS IS'. ALTHOUGH DEALER OWNER WAS NON-INTEGRAL, LIED AND TOLD ME VEHICLE WAS IN GOOD CONDITION AND SAFE, HE IS NOT LIABLE UNDER RULE BY THE AS IS. VEHICLE IS EXTREMELY UNSAFE. I HAVE TAKEN THE VEHICLE TO OVER 6 MECHANICS BY NOW. ALL TELL ME VEHICLE IS EXTREMELY UNSAFE. I TRIED MAKING IT SAFER SINCE I AM STUCK WITH IT BY CHANGING THE SHOCKS AND THE TRAILER STABILIZER BAR AFTER I LEARNED IT HAD BEEN IN AN ACCIDENT AND THE PASSENGER SIDE BAR WAS BENT. THAT BY NO MEANS FIXED THE EARTHQUAKE SWAYING AND THE AWFUL REAR END FISH-TAILING ALL OVER THE ROAD. CAN'T DRIVE IT IN THE RAIN. CAN'T GET CAUGHT IN THE RAIN, IT SLIDES INTO OTHER PEOPLE'S LANES. COPS LOOK AT ME CRAZY AS IF I'M DRUNK. I DRIVE 40 MILES OR LESS TO KEEP FROM GETTING PULLED OVER. THE INSURANCE COMPANY WHO HANDLED THE PREVIOUS DRIVERS' CLAIM SHOULD HAVE SALVAGED IT. IT LOOKS SUPER PRETTY ON THE OUTSIDE. WILL FOOL A LOT OF WOMEN INTO BUYING IT. NOT SAFE! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #10585567 — an unverified report by a vehicle owner.
Everett, MA
SUSPENSION
TL* THE CONTACT OWNS A 1997 INFINITI QX4. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE STRUT HOUSING WAS DEFECTIVE. THE CONTACT MADE REPAIRS TO THE VEHICLE AND LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 11V244000 (SUSPENSION:FRONT). THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE IT WAS CONFIRMED THAT THE CONTACT HAD MADE ADEQUATE REPAIRS TO THE DRIVER'S SIDE STRUT HOUSING, PER THE RECALL. THE CONTACT STATED THAT MOST RECENTLY, THE PASSENGER'S SIDE STRUT TOWER HAD ALSO BECOME DEFECTIVE, CAUSING THE STRUT HOUSING TO BECOME SEPARATED FROM THE INNER HOOD LEDGE ASSEMBLY. THE MANUFACTURER WAS CONTACTED BUT PROVIDED NO ASSISTANCE FOR THE MOST RECENT FAILURE. THE CONTACT STATED THAT THE DEALER PREVIOUSLY ADDED A PROTECTIVE COATING TO THE PASSENGER'S SIDE OF THE STRUT HOUSING WHEN THE VEHICLE WAS TAKEN FOR INSPECTION UNDER THE RECALL BUT WAS NOT REPAIRED. THE VEHICLE WAS ALSO TAKEN TO A PRIVATE MECHANIC FOR INSPECTION. THE MANUFACTURER WAS CONTACTED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 150,000 AND THE CURRENT MILEAGE WAS 174,000.
NHTSA complaint #10475321 — an unverified report by a vehicle owner.
Hicksville, NY
SUSPENSION:FRONT
1997 QX4. CONSUMER WRITES IN REGARDS TO RECALL NOTICE CONCERNING MALFUNCTIONING PARTS *TGW THE CONSUMER STATED THE RECALLED PART CAUSED OTHER MECHANICAL PROBLEMS TO OTHER COMPONENTS ON THE VEHICLE. IT CAUSED THE TIRES TO PREMATURELY WEAR OUT, DUE TO THE SHOCK ABSORBERS BEING OVER-WORKED, AND IT CAUSED PROBLEMS WITH THE STEERING AS WELL. THE CONSUMER STATED THE DEALERSHIP DID NOT PERFORM A THOROUGH JOB IN FIXING THE PROBLEM, AS THE VEHICLE IS STILL UNSAFE TO DRIVE. RECALL # 11V244000.
NHTSA complaint #10474882 — an unverified report by a vehicle owner.
at 110,000 milesParlin, NJ
SUSPENSION
TL* THE CONTACT OWNS A 1997 INFINITI QX4. WHILE TRAVELING 55 MPH, THE VEHICLE BEGAN TO WOBBLE AND VIBRATE VIOLENTLY. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC ON SEVERAL OCCASIONS WHERE THE FRONT BUSHINGS, FRONT AXLES, TIE RODS, AND FOUR TIRES WERE REPLACED ON THE VEHICLE HOWEVER, THE CONTACT CONTINUED TO EXPERIENCE THE FAILURE. THE CURRENT MILEAGE WAS 138,000 AND THE FAILURE MILEAGE WAS 110,000.
NHTSA complaint #10454348 — an unverified report by a vehicle owner.
at 120,000 milesLinden, VACrash1 injured
STEERING
AT 6:45 A.M CAR TRAVELING DOWN FREEZELAND ROAD, LINDEN, VA AT ABOUT 30MPH. WEATHER CONDITIONS: CLEAR, DRY. ROAD CONDITIONS: NO DEFECTS, OIL OR OTHER TRACTION FAULTS THAT WOULD CAUSE ACCIDENT. QX4 AS DESCRIBED BY WITNESS TO POLICE LOOKED AT THOUGH REAR OF VEHICLE BODY WAS ACTING INDEPENDENT OF BODY FRAME. AT THIS POINT DRIVER COULD NOT RECOVER, HAD NO TIME TO BRAKE, STEERING WOULD NOT RESPOND. QX4 WOULD NOT RESPOND AND CONTINUED STRAIGHT UP AN EMBANKMENT, HIT LARGE BOLDER AND FLIPPED ONTO PASSENGER SIDE. DRIVER WAS PULLED FROM VEHICLE BY RETIRED EMT. DRIVER SUSTAINED RIGHT KNEE INJURIES INCLUDING FRACTURE TO LOWER LEG DIRECTLY BELOW KNEE, LIGAMENT DAMAGE STILL BEING EVALUATED. DRIVER WAS NOT GIVEN CITATION BY VIRGINIA STATE POLICE, DUE TO DRIVER AND WITNESS STATEMENTS. STATE POLICE INDICATED THAT IT APPEARED TO BE A MAJOR MECHANICAL FAILURE. POLICE TROOPER INDICATED THAT 99 OUT OF 100 DRIVER IN SINGLE VEHICLE ACCIDENT WOULD HAVE RECEIVED A TICKET FOR WRECKLESS DRIVING. CAR HAS BEEN DETERMINED TO BE A TOTAL LOSS. IT IS CURRENTLY IN IMPOUND AT A FRONT ROYAL LOT.
NHTSA complaint #10447928 — an unverified report by a vehicle owner.
at 120,000 milesLinden, VACrash1 injured
SUSPENSION
AT 6:45 A.M CAR TRAVELING DOWN FREEZELAND ROAD, LINDEN, VA AT ABOUT 30MPH. WEATHER CONDITIONS: CLEAR, DRY. ROAD CONDITIONS: NO DEFECTS, OIL OR OTHER TRACTION FAULTS THAT WOULD CAUSE ACCIDENT. QX4 AS DESCRIBED BY WITNESS TO POLICE LOOKED AT THOUGH REAR OF VEHICLE BODY WAS ACTING INDEPENDENT OF BODY FRAME. AT THIS POINT DRIVER COULD NOT RECOVER, HAD NO TIME TO BRAKE, STEERING WOULD NOT RESPOND. QX4 WOULD NOT RESPOND AND CONTINUED STRAIGHT UP AN EMBANKMENT, HIT LARGE BOLDER AND FLIPPED ONTO PASSENGER SIDE. DRIVER WAS PULLED FROM VEHICLE BY RETIRED EMT. DRIVER SUSTAINED RIGHT KNEE INJURIES INCLUDING FRACTURE TO LOWER LEG DIRECTLY BELOW KNEE, LIGAMENT DAMAGE STILL BEING EVALUATED. DRIVER WAS NOT GIVEN CITATION BY VIRGINIA STATE POLICE, DUE TO DRIVER AND WITNESS STATEMENTS. STATE POLICE INDICATED THAT IT APPEARED TO BE A MAJOR MECHANICAL FAILURE. POLICE TROOPER INDICATED THAT 99 OUT OF 100 DRIVER IN SINGLE VEHICLE ACCIDENT WOULD HAVE RECEIVED A TICKET FOR WRECKLESS DRIVING. CAR HAS BEEN DETERMINED TO BE A TOTAL LOSS. IT IS CURRENTLY IN IMPOUND AT A FRONT ROYAL LOT.
NHTSA complaint #10447928 — an unverified report by a vehicle owner.
at 120,000 milesLinden, VACrash1 injured
ENGINE AND ENGINE COOLING
AT 6:45 A.M CAR TRAVELING DOWN FREEZELAND ROAD, LINDEN, VA AT ABOUT 30MPH. WEATHER CONDITIONS: CLEAR, DRY. ROAD CONDITIONS: NO DEFECTS, OIL OR OTHER TRACTION FAULTS THAT WOULD CAUSE ACCIDENT. QX4 AS DESCRIBED BY WITNESS TO POLICE LOOKED AT THOUGH REAR OF VEHICLE BODY WAS ACTING INDEPENDENT OF BODY FRAME. AT THIS POINT DRIVER COULD NOT RECOVER, HAD NO TIME TO BRAKE, STEERING WOULD NOT RESPOND. QX4 WOULD NOT RESPOND AND CONTINUED STRAIGHT UP AN EMBANKMENT, HIT LARGE BOLDER AND FLIPPED ONTO PASSENGER SIDE. DRIVER WAS PULLED FROM VEHICLE BY RETIRED EMT. DRIVER SUSTAINED RIGHT KNEE INJURIES INCLUDING FRACTURE TO LOWER LEG DIRECTLY BELOW KNEE, LIGAMENT DAMAGE STILL BEING EVALUATED. DRIVER WAS NOT GIVEN CITATION BY VIRGINIA STATE POLICE, DUE TO DRIVER AND WITNESS STATEMENTS. STATE POLICE INDICATED THAT IT APPEARED TO BE A MAJOR MECHANICAL FAILURE. POLICE TROOPER INDICATED THAT 99 OUT OF 100 DRIVER IN SINGLE VEHICLE ACCIDENT WOULD HAVE RECEIVED A TICKET FOR WRECKLESS DRIVING. CAR HAS BEEN DETERMINED TO BE A TOTAL LOSS. IT IS CURRENTLY IN IMPOUND AT A FRONT ROYAL LOT.
NHTSA complaint #10447928 — an unverified report by a vehicle owner.
at 120,000 milesLinden, VACrash1 injured
TRACTION CONTROL SYSTEM
AT 6:45 A.M CAR TRAVELING DOWN FREEZELAND ROAD, LINDEN, VA AT ABOUT 30MPH. WEATHER CONDITIONS: CLEAR, DRY. ROAD CONDITIONS: NO DEFECTS, OIL OR OTHER TRACTION FAULTS THAT WOULD CAUSE ACCIDENT. QX4 AS DESCRIBED BY WITNESS TO POLICE LOOKED AT THOUGH REAR OF VEHICLE BODY WAS ACTING INDEPENDENT OF BODY FRAME. AT THIS POINT DRIVER COULD NOT RECOVER, HAD NO TIME TO BRAKE, STEERING WOULD NOT RESPOND. QX4 WOULD NOT RESPOND AND CONTINUED STRAIGHT UP AN EMBANKMENT, HIT LARGE BOLDER AND FLIPPED ONTO PASSENGER SIDE. DRIVER WAS PULLED FROM VEHICLE BY RETIRED EMT. DRIVER SUSTAINED RIGHT KNEE INJURIES INCLUDING FRACTURE TO LOWER LEG DIRECTLY BELOW KNEE, LIGAMENT DAMAGE STILL BEING EVALUATED. DRIVER WAS NOT GIVEN CITATION BY VIRGINIA STATE POLICE, DUE TO DRIVER AND WITNESS STATEMENTS. STATE POLICE INDICATED THAT IT APPEARED TO BE A MAJOR MECHANICAL FAILURE. POLICE TROOPER INDICATED THAT 99 OUT OF 100 DRIVER IN SINGLE VEHICLE ACCIDENT WOULD HAVE RECEIVED A TICKET FOR WRECKLESS DRIVING. CAR HAS BEEN DETERMINED TO BE A TOTAL LOSS. IT IS CURRENTLY IN IMPOUND AT A FRONT ROYAL LOT.
NHTSA complaint #10447928 — an unverified report by a vehicle owner.
at 263,000 milesConcho, AZCrash2 injured1 killed
SUSPENSION
MY HUSBAND AND I WERE INVOLVED IN AN ACCIDENT ON JANUARY 24TH 2010, WHILE TRAVELING N. ON STATE HWY 87 GOING TOWARDS PAYSON, AZ ALTHOUGH THERE HAD BEEN A LOT OF SNOW IN THE HIGHER ELEVATIONS THE ROADS WERE CLEAR AND APPEARED DRY. THE INCIDENT BEGAN WHEN I APPARENTLY ENCOUNTERED A PATCH OF BLACK ICE AS I BEGAN ACROSS A BRIDGE. I FELT THE REAR END OF THE VEHICLE QUICKLY SLIDE LEFT. BECAUSE OF MY EXPERIENCE IN HANDLING THIS VEHICLE AND HOW WELL THIS VEHICLE HANDLES, I WAS EXTREMELY CONFIDENT IN MY ABILITY TO RECOVER FROM THE SLIDING WITHOUT INCIDENT. (I WAS THE 2ND OWNER & HAD IT 10YRS) I HAD COMPLETE CONTROL OF THE VEHICLE THROUGH THE 1ST AND 2ND CORRECTIONS, HOWEVER AT THE BEGINNING OF THE 3RD & WHAT WOULD'VE BEEN THE LAST CORRECTION I FELT SOMETHING BREAK IN THE FRONT DRIVER'S SIDE WHEEL AREA. (IMAGINE BEING UP ON ALL FOURS AND YOUR LEFT ARM COLLAPSES OUT FROM UNDER YOU) AT THAT MOMENT I NO LONGER HAD CONTROL OF THE VEHICLE BECAUSE WHATEVER HAPPENED CAUSED THE FAIL SAFES IN THE VEHICLE TO INSTANTLY SHUT EVERYTHING OFF! THE ENGINE SHUT OFF, THERE WAS NO POWER FOR ANYTHING! NO STEERING, NO BRAKES, NO POSSIBLE WAY TO STOP THE VEHICLE FROM CRASHING. THE VEHICLE WAS PROPELLED ACROSS THE HWY FROM THE RIGHT SHOULDER AND AS IF THE DRIVERS CORNER WAS PINNED TO THE ROAD, IT TURNED JUST ENOUGH TO FACE THE CONCRETE MEDIAN, WHICH IT HIT HEAD-ON AT APPROXIMATELY 55 MPH. THE FORCE OF THE ENGINE PUSHING THROUGH THE FIRE WALL, SNAPPED MY RIGHT FEMUR. I WAS AIR LIFTED FROM THE SCENE WITH LIFE THREATENING INJURIES & TAKEN TO THE VALLEY. MY HUSBAND WHO WAS THE FRONT PASSENGER WAS TRANSPORTED TO PAYSON VIA AMBULANCE. ON THE MORNING OF THE 26TH HE SUDDENLY HAD TO BE AIR LIFTED TO THE VALLEY, WHERE HE DIED JUST A FEW HOURS LATER FROM INJURIES SUSTAINED IN THE ACCIDENT. IT WAS 1 1/2YRS LATER BEFORE I FOUND OUT IT WAS THE DRIVER'S SIDE STRUT THAT BROKE & CAUSED THE VEHICLE TO CRASH.
NHTSA complaint #10444248 — an unverified report by a vehicle owner.
at 263,000 milesConcho, AZCrash2 injured1 killed
ELECTRONIC STABILITY CONTROL (ESC)
MY HUSBAND AND I WERE INVOLVED IN AN ACCIDENT ON JANUARY 24TH 2010, WHILE TRAVELING N. ON STATE HWY 87 GOING TOWARDS PAYSON, AZ ALTHOUGH THERE HAD BEEN A LOT OF SNOW IN THE HIGHER ELEVATIONS THE ROADS WERE CLEAR AND APPEARED DRY. THE INCIDENT BEGAN WHEN I APPARENTLY ENCOUNTERED A PATCH OF BLACK ICE AS I BEGAN ACROSS A BRIDGE. I FELT THE REAR END OF THE VEHICLE QUICKLY SLIDE LEFT. BECAUSE OF MY EXPERIENCE IN HANDLING THIS VEHICLE AND HOW WELL THIS VEHICLE HANDLES, I WAS EXTREMELY CONFIDENT IN MY ABILITY TO RECOVER FROM THE SLIDING WITHOUT INCIDENT. (I WAS THE 2ND OWNER & HAD IT 10YRS) I HAD COMPLETE CONTROL OF THE VEHICLE THROUGH THE 1ST AND 2ND CORRECTIONS, HOWEVER AT THE BEGINNING OF THE 3RD & WHAT WOULD'VE BEEN THE LAST CORRECTION I FELT SOMETHING BREAK IN THE FRONT DRIVER'S SIDE WHEEL AREA. (IMAGINE BEING UP ON ALL FOURS AND YOUR LEFT ARM COLLAPSES OUT FROM UNDER YOU) AT THAT MOMENT I NO LONGER HAD CONTROL OF THE VEHICLE BECAUSE WHATEVER HAPPENED CAUSED THE FAIL SAFES IN THE VEHICLE TO INSTANTLY SHUT EVERYTHING OFF! THE ENGINE SHUT OFF, THERE WAS NO POWER FOR ANYTHING! NO STEERING, NO BRAKES, NO POSSIBLE WAY TO STOP THE VEHICLE FROM CRASHING. THE VEHICLE WAS PROPELLED ACROSS THE HWY FROM THE RIGHT SHOULDER AND AS IF THE DRIVERS CORNER WAS PINNED TO THE ROAD, IT TURNED JUST ENOUGH TO FACE THE CONCRETE MEDIAN, WHICH IT HIT HEAD-ON AT APPROXIMATELY 55 MPH. THE FORCE OF THE ENGINE PUSHING THROUGH THE FIRE WALL, SNAPPED MY RIGHT FEMUR. I WAS AIR LIFTED FROM THE SCENE WITH LIFE THREATENING INJURIES & TAKEN TO THE VALLEY. MY HUSBAND WHO WAS THE FRONT PASSENGER WAS TRANSPORTED TO PAYSON VIA AMBULANCE. ON THE MORNING OF THE 26TH HE SUDDENLY HAD TO BE AIR LIFTED TO THE VALLEY, WHERE HE DIED JUST A FEW HOURS LATER FROM INJURIES SUSTAINED IN THE ACCIDENT. IT WAS 1 1/2YRS LATER BEFORE I FOUND OUT IT WAS THE DRIVER'S SIDE STRUT THAT BROKE & CAUSED THE VEHICLE TO CRASH.
NHTSA complaint #10444248 — an unverified report by a vehicle owner.
at 150,000 milesHanover, PA
STRUCTURE:BODY
TL* THE CONTACT OWNS A 1997 INFINITI QX4. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V244000 (SUSPENSION:FRONT). THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT IN ADDITION TO THE FAILURE BEING ADDRESSED IN THE RECALL, THE FRONT PORTION OF THE FRAME WAS ALSO SUFFERING FROM RUST AND CORROSION. THE CONTACT WAS INFORMED THAT THE ADDITIONAL FAILURES WERE NOT INCLUDED IN THE RECALL. THE VEHICLE WAS BEING REPAIRED UNDER THE RECALL, BUT THE ADDITIONAL FAILURES WERE NOT BEING REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 150,000.
NHTSA complaint #10437883 — an unverified report by a vehicle owner.