Owners have filed 69 complaints
about the 1999 Infiniti QX4 with NHTSA between 1999 and 2022.
The largest single group is the steering.
Across this model's run it ranks 3 of 7 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 62
Against the median year of the Infiniti QX4. 50 means typical for this
model; 100 means roughly double.
Severity — 90
17.4% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 0
0% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Front
731.8%
Frame AND Members
418.2%
Filler Pipe AND CAP
313.6%
Body
313.6%
Column
29.1%
Shaft Pitman
14.5%
FOG Lights
14.5%
Hoses, Lines/Piping, AND Fittings
14.5%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
25,000 – 49,999 miles
12.7%
50,000 – 74,999 miles
12.7%
75,000 – 99,999 miles
513.5%
100,000 – 149,999 miles
924.3%
150,000+ miles
2156.8%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
These stars come from the pre-2011 crash test programme. NHTSA
rebuilt the programme for the 2011 model year and states that
ratings either side of that change are not comparable — so do
not read these against a 2011-or-newer car's stars.
Configuration
Overall
Front
Side
Rollover
1999 Infiniti QX4 4-DR. 4x4 (1999.5) w/SAB
—
—
—
—
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Sep 1999peak 7Mar 2022
NHTSA investigations into the 1999 Infiniti QX4
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
PE11004Opened 28 Jan 2011Closed 30 Jun 2011STEERING:COLUMN
Frame/Body Structure Corrosion
In their Defect Information Report (DIR) of April 20, 2011, Nissan North America, Inc. (Nissan) notified NHTSA that it would conduct a safety recall of certain 1996-2004 Nissan Pathfinder and 1997-2003 Infinity QX4 vehicles to repair corrosion damage to the driver's side front strut tower.The vehicles included in the recall are those that were originally sold, or are currently registered in salt belt states including Connecticut, Delaware, Iowa, Illinois, Indiana, Massachusetts, Maine, Maryland, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Islan...
Recalls on the 1999 Infiniti QX4
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
11V244000
STEERING:COLUMN
NISSAN IS RECALLING CERTAIN MODEL YEAR 1996-2004 PATHFINDER AND MODEL YEAR 1997-2003 INFINITI QX4 VEHICLES ORIGINALLY SOLD, OR CURRENTLY REGISTERED IN, CONNECTICUT, DELAWARE, IOWA, ILLINOIS, INDIANA, MASSACHUSETTS, MAINE, MARYLAND, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WASHINGTON D.C., WEST VIRGINIA AND WISCONSIN. IN AREAS OF THE COUNTRY IN WHICH HEAVY CONCENTRATIONS OF ROAD SALT ARE USED, A MIXTURE OF SNOW/WATER AND SALT MAY ENTER AN ASSEMBLY LOCATION HOLE IN THE UPPER STRUT HOUSING, CAUSING WATER TO COLLECT AT THE MATING SURFACE OF THE STRUT HOUSING PANEL AND THE INNER HOOD LEDGE ASSEMBLY. OVER TIME, THIS SNOW/WATER AND SALT INTRUSION MAY RESULT IN CORROSION OF THE STRUT TOWER HOUSING IN SOME SUBJECT VEHICLES.
Risk: THE STRUT HOUSING MAY CRACK AND PULL AWAY FROM THE INNER HOOD LEDGE ASSEMBLY. THIS MAY LEAD TO GRINDING NOISES, INCREASED STEERING EFFORT, AND POSSIBLY THE STEERING COLUMN TO BREAK, RESULTING IN THE LOSS OF STEERING CONTROL, WHICH COULD RESULT IN A CRASH.
07V435000
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
ON CERTAIN VEHICLES ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE STATES OF CONNECTICUT, DELAWARE, IOWA, ILLINOIS, INDIANA, KENTUCKY, MASSACHUSETTS, MAINE, MARYLAND, MICHIGAN, MINNESOTA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, TENNESSEE, VERMONT, VIRGINIA, WEST VIRGINIA , WISCONSIN AND THE DISTRICT OF COLUMBIA, DURING THE COATING PROCESS OF THE FUEL FILLER TUBE ASSEMBLY, AN INSUFFICIENT AMOUNT OF COATING MAY HAVE BEEN APPLIED AT THE LOWER MOUNTING BRACKET. THIS COULD RESULT IN AN OPENING IN THE COATING WHICH CAN ALLOW WATER TO ENTER AND MAKE CONTACT WITH THE BARE METAL OF THE TUBE.
Risk: THIS MAY RESULT IN SURFACE RUST BUT NOT PERFORATION OF THE TUBE. HOWEVER, IN THOSE AREAS OF THE COUNTRY WHICH USE HEAVY CONCENTRATIONS OF ROAD SALT IN THE WINTER, IF A MIXTURE OF SNOW/WATER AND SALT MAKES CONTACT WITH THE BARE METAL, CORROSION MAY OCCUR TO A DEGREE WHICH RESULTS IN PERFORATION OF THE TUBE. IN THIS CASE FUEL LEAKAGE MAY OCCUR WHEN FILLING THE TANK. FUEL LEAKAGE, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 201116574,983 units in Canada
Structure
On certain vehicles operated in areas of heavy road salt usage during winter months, a mixture of snow/water and salt may enter an assembly location hole in the upper strut housing, causing water to collect at the mating surface of the strut housing panel and the inner hood ledge assembly. Over time, this snow/water and salt intrusion may result in corrosion of the strut tower housing structure. If the vehicle continues to be driven in this condition, the strut housing may crack and pull away from the inner hood ledge assembly. Should the strut housing separate and contact the steering column upper shaft, the steering shaft could break. A loss of steering control could result in a crash causing property damage and/or personal injury. Correction: Dealers will inspect the strut housing and, if no corrosion or only minor surface corrosion is present, an anti-corrosion seal will be applied. If moderate corrosion is present, resin patches will be applied in addition to the sealant. If there is evidence of more significant corrosion, a metal reinforcement plate will be used to reinforce the strut housing assembly. In instances where it is impossible to repair the vehicle, Nissan will provide an appropriate remedy.
Recall 200730045,279 units in Canada
Fuel System
On certain vehicles, inadequate coating of the fuel filler tube assembly could allow water to penetrate past the coating and cause surface rust. In areas which use heavy concentrations of road salt in the winter, corrosion may occur to a degree which results in perforation of the tube. In this case, fuel leakage may occur when filling the tank or shortly thereafter. Fuel leakage, in the presence of an ignition source, could result in a fire. Correction: Dealers will replace the fuel filler tube assembly.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 136,869 milesST. Joseph, MICrash1 injured
STEERING
ON NOV. 4TH, 2013, I WAS DRIVING MY CHILD TO SCHOOL. I BEGAN TO TURN LEFT & THE CAR SUDDENLY JERKED US TO THE LEFT & THEN WENT OUT OF CONTROL. AS WE WERE JERKED TO THE LEFT, I FELT THE STEERING WHEEL JERK AND THEN IT STARTED SPINNING LIKE A TOP. THERE WAS NO WAY TO CONTROL THE STEERING. WE SLAMMED INTO AN EMBANKMENT AND MY 7 YR OLD DAUGHTER HIT HER HEAD. ONCE WE GOT HOME, I CONTACTED A MECHANIC WHO SAID THAT HE THOUGHT THERE WAS A RECALL SO I CONTACTED NISSAN. THEY SAID THERE WAS A RECALL ON "SOME" OF THE 1999 NISSAN INFINITIS, BUT HAD NO WAY OF KNOWING IF MINE WAS ONE OF THEM. I CONTACTED THE MECHANIC WHO SAID TO GIVE NISSAN MY VIN AND THEY SHOULD BE ABLE TO GIVE ME MORE INFO. CALLED NISSAN BACK AND THEY WERE EXTREMELY RUDE AND SAID THEY HAD ALREADY DISCUSSED THIS WITH ME THE PREVIOUS DAY. I TOLD THEM THAT A MECHANIC HAD TOLD ME TO CALL BACK & GIVE THEM MY VIN, SO I DID. SHE STILL WOULD NOT HELP. I ASKED TO SPEAK TO A MANAGER AND SHE SAID THAT I WAS NOT A "CASE" SO I WOULD NOT BE ALLOWED TO SPEAK TO ONE & SHE WOULD NOT GIVE ME A NAME. I STATED THAT WE WERE IN ACCIDENT, & JUST BECAUSE WE LIVED THROUGH IT, DID NOT MEAN THAT WE DID NOT DESERVE ANSWERS. ONCE SHE HEARD THAT THERE WAS ACCIDENT, SHE SAID THAT THEY HANDLE THAT DIFFERENTLY & HAVE TO ASSIGN A CASE NUMBER TO IT THEN. THEY TOOK MY INFO AND THE PROCESS BEGAN. I DID NOT RECEIVE A RENTAL FROM THEM UNTIL THE END OF NOV, SEVERAL WEEKS AFTER THE ACCIDENT. I HAD PICTURES OF MY OWN, & THE STEERING COLUMN IS BROKE IN HALF, WHICH I PROVIDED THEM AS WELL. A CLEAN BREAK ALL THE WAY THROUGH. ON DEC 4TH I RECEIVED AN OFFER LETTER TELLING ME THAT I HAD 7 DAYS TO ACCEPT, OR THEY WOULD TAKE MY RENTAL AND I WOULD HAVE TO CLAIM MY CAR, WHICH HAD BEEN DEEMED UN-DRIVABLE AND UN-INSURABLE. BASICALLY TAKE THIS RIDICULOUS OFFER, WHICH WAS LOW, OR YOU GET NOTHING & HAVE TO PAY FOR YOUR RENTAL, HAVE NO CAR AND AN INJURED DAUGHTER.
NHTSA complaint #10559350 — an unverified report by a vehicle owner.
at 160,000 milesManama, Bahrain, OKFire
ELECTRICAL SYSTEM
1. STEREO AMPLIFIER FUSE BLEW. (15 AMP) 2. FUSE REPLACED 3. WHILE DRIVING THE CAR SMELLED SMOKE. 4. ALL DASH LIGHTS AND ELECTRICAL SYSTEM WENT BLACK. 5. SMOKE STARTED COMING FROM UNDER THE DASH BOARD. 6. CAR REMAINED RUNNING, HEAD LIGHTS FUNCTIONED. 7. AFTER TURNING THE CAR OFF, LARGE AMOUNTS OF SMOKE CAME FROM BEHIND AND UNDER THE DASH BOARD. 8. CAR WOULD NOT START AND ALL ELECTRICAL SYSTEM NON RESPONSIVE. 9. INSPECTION OF DASH WIRING HARNESS REVEALED EXTREME MELTING AND DAMAGE TO INTERIOR WIRING HARNESS IN THE AREA OF THE FUSE BOX AND ALL CONNECTIONS TO ELECTRICAL SYSTEMS. 10. VEHICLE IS COMPLETELY INOPERABLE AND AT DEALER FOR INSPECTION AND POSSIBLE REPAIR. 11. COMPLICATION VEHICLE WAS MANUFACTURED FOR NISSAN NORTH AMERICA AND IS NOW REGISTERED AND DRIVEN IN THE MIDDLE EAST (MANAMA, BAHRAIN) NOT SURE IF NISSAN MIDDLE EAST WILL BE AWARE OF ANY RECALLS OR PROBLEMS WITH NORTH AMERICAN SPECIFICATIONS. I AM FROM THE USA AND THE PRESENT OWNER OF THE VEHICLE, SUBMITTED BECAUSE CAR WAS BROUGHT FROM THE USA TO MIDDLE EAST.
NHTSA complaint #10467900 — an unverified report by a vehicle owner.
at 199,000 milesCleveland, OHCrash
AIR BAGS
TL* THE CONTACT OWNS A 1999 INFINITI QX4. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT LOST CONTROL OF THE STEERING CAUSING HIM TO CRASH INTO A POLE. THE VEHICLE SUSTAINED DAMAGE TO THE FRONT DRIVER SIDE. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN AUTO SHOP WHERE THE MECHANIC ADVISED THAT THE STEERING SHAFT HAD FRACTURED AND CAUSED THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 199,000. UPDATED 06/14/2012
NHTSA complaint #10436022 — an unverified report by a vehicle owner.
at 199,000 milesCleveland, OHCrash
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
TL* THE CONTACT OWNS A 1999 INFINITI QX4. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT LOST CONTROL OF THE STEERING CAUSING HIM TO CRASH INTO A POLE. THE VEHICLE SUSTAINED DAMAGE TO THE FRONT DRIVER SIDE. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN AUTO SHOP WHERE THE MECHANIC ADVISED THAT THE STEERING SHAFT HAD FRACTURED AND CAUSED THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 199,000. UPDATED 06/14/2012
NHTSA complaint #10436022 — an unverified report by a vehicle owner.
at 199,000 milesCleveland, OHCrash
EXTERIOR LIGHTING:FOG LIGHTS
TL* THE CONTACT OWNS A 1999 INFINITI QX4. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT LOST CONTROL OF THE STEERING CAUSING HIM TO CRASH INTO A POLE. THE VEHICLE SUSTAINED DAMAGE TO THE FRONT DRIVER SIDE. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN AUTO SHOP WHERE THE MECHANIC ADVISED THAT THE STEERING SHAFT HAD FRACTURED AND CAUSED THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 199,000. UPDATED 06/14/2012
NHTSA complaint #10436022 — an unverified report by a vehicle owner.
at 199,000 milesCleveland, OHCrash
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
TL* THE CONTACT OWNS A 1999 INFINITI QX4. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT LOST CONTROL OF THE STEERING CAUSING HIM TO CRASH INTO A POLE. THE VEHICLE SUSTAINED DAMAGE TO THE FRONT DRIVER SIDE. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN AUTO SHOP WHERE THE MECHANIC ADVISED THAT THE STEERING SHAFT HAD FRACTURED AND CAUSED THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 199,000. UPDATED 06/14/2012
NHTSA complaint #10436022 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Indianapolis, IN
POWER TRAIN
Accelerating grinding sound in back chassis. Steering is harder than usual. Im not getting the power to accelerate properly all the time. Eventually the problem with salt cause im in Indiana too much salt on roads and i dont think things are sealed completely from manufacturers.
NHTSA complaint #11454724 — an unverified report by a vehicle owner.
Indianapolis, IN
STEERING
Unknown. Steering is rough. Sounds
NHTSA complaint #11454607 — an unverified report by a vehicle owner.
Indianapolis, IN
STEERING
Accelerating grinding sound in back chassis. Steering is harder than usual. Im not getting the power to accelerate properly all the time. Eventually the problem with salt cause im in Indiana too much salt on roads and i dont think things are sealed completely from manufacturers.
NHTSA complaint #11454724 — an unverified report by a vehicle owner.
Indianapolis, IN
UNKNOWN OR OTHER
Unknown. Steering is rough. Sounds
NHTSA complaint #11454607 — an unverified report by a vehicle owner.
Indianapolis, IN
SUSPENSION
Unknown. Steering is rough. Sounds
NHTSA complaint #11454607 — an unverified report by a vehicle owner.
Indianapolis, IN
SUSPENSION
Accelerating grinding sound in back chassis. Steering is harder than usual. Im not getting the power to accelerate properly all the time. Eventually the problem with salt cause im in Indiana too much salt on roads and i dont think things are sealed completely from manufacturers.
NHTSA complaint #11454724 — an unverified report by a vehicle owner.
at 160,000 milesBrooklyn, NY
STEERING
TL* THE CONTACT OWNS A 1999 INFINITI QX4. WHILE DRIVING 55 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 11V244000 (STEERING, SUSPENSION). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FRONT STRUT HOUSING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000. *BF CONSUMER STATED INFINITY CONTACTED AND WAS TOLD THERE WAS NO OPEN CASE FOR HIS VEHICLE FOR MY VEHICLEAS THE RECALL HAD ALREADY BEEN SERVICED IN 2008. I BROUGHT THE CAR IN AND THEY REPAIRED IT COMPLETELY WITH A BRACKET AND FIBERGLASS REPAIR KIT.
NHTSA complaint #11246053 — an unverified report by a vehicle owner.
at 160,000 milesBrooklyn, NY
SUSPENSION
TL* THE CONTACT OWNS A 1999 INFINITI QX4. WHILE DRIVING 55 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 11V244000 (STEERING, SUSPENSION). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FRONT STRUT HOUSING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000. *BF CONSUMER STATED INFINITY CONTACTED AND WAS TOLD THERE WAS NO OPEN CASE FOR HIS VEHICLE FOR MY VEHICLEAS THE RECALL HAD ALREADY BEEN SERVICED IN 2008. I BROUGHT THE CAR IN AND THEY REPAIRED IT COMPLETELY WITH A BRACKET AND FIBERGLASS REPAIR KIT.
NHTSA complaint #11246053 — an unverified report by a vehicle owner.
at 200,000 milesFlowery Branch, GA
STEERING
JUST BOUGHT THE CAR USED 5 MONTHS AGO AND IT'S NOT WORKING DUE TO STRUT HOUSING AND FUEL FILLER TUBE RECALLS. I'M DISABLED AND HOMELESS CURRENTLY AND WITHOUT THE ABILITY TO DRIVE MY VEHICLE.
NHTSA complaint #11114972 — an unverified report by a vehicle owner.
at 200,000 milesFlowery Branch, GA
FUEL/PROPULSION SYSTEM
JUST BOUGHT THE CAR USED 5 MONTHS AGO AND IT'S NOT WORKING DUE TO STRUT HOUSING AND FUEL FILLER TUBE RECALLS. I'M DISABLED AND HOMELESS CURRENTLY AND WITHOUT THE ABILITY TO DRIVE MY VEHICLE.
NHTSA complaint #11114972 — an unverified report by a vehicle owner.
at 214,000 milesST. George, FM
ELECTRICAL SYSTEM
ODOMETER NOT OPERATING - NOT FUNCTIONING AT ALL
NHTSA complaint #10940016 — an unverified report by a vehicle owner.
at 190,000 milesClaremore, OK
SUSPENSION
WHILE ON VACATION WITH THE ENTIRE FAMILY IN THE VEHICLE AND TRAVELING DOWN THE TURNPIKE AT 75MPH I STARTED DOWN A INCLINE WITH THE CRUISE CONTROL ON AND WHEN THE MOTOR STARTED COASTING OR NOT UNDER LOAD THE REAR END STARTED TO SHAKE SIDE TO SIDE SO BAD THAT I HAD TO GET ON THE BRAKES AND SLOW DOWN TO 35 MPH AND THEN IT STARTED TO DO IT A THIS SPEED ALSO (ANYTIME NOT UNDER LOAD FROM GAS PETAL IT STARTS TO WOBBLE. FOUND THE PROBLEM TO BE THE REAR TRACK ARM BUSHINGS WHERE INSTALLED TO MAKE THEM FAIL BY NISSAN,. THE BUSHING ARUNDER SHEAR LOAD AS WELL AS TENSION LOAD. NOT A GOOD SET UP. COST TO FIX $1000.00 ($245.00 IN PARTS AND $705.00 IN LABOR TO REMOVE AND REPLACE. NISSAN HAS A SERVICE BULLETIN BUT REFUSES TO REPLACE OR EVEN HELP WITH THE COST OF THIS DEADLY PROBLEM.
NHTSA complaint #10575244 — an unverified report by a vehicle owner.
at 100,000 milesSchaumburg, IL
STRUCTURE:BODY
TL* THE CONTACT OWNS A 1999 INFINITI QX4. THE CONTACT STATED THAT BOTH REAR EXTERIOR AND INTERIOR DOORS FAILED TO OPEN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
NHTSA complaint #10562406 — an unverified report by a vehicle owner.
at 136,869 milesST. Joseph, MICrash1 injured
STEERING
ON NOV. 4TH, 2013, I WAS DRIVING MY CHILD TO SCHOOL. I BEGAN TO TURN LEFT & THE CAR SUDDENLY JERKED US TO THE LEFT & THEN WENT OUT OF CONTROL. AS WE WERE JERKED TO THE LEFT, I FELT THE STEERING WHEEL JERK AND THEN IT STARTED SPINNING LIKE A TOP. THERE WAS NO WAY TO CONTROL THE STEERING. WE SLAMMED INTO AN EMBANKMENT AND MY 7 YR OLD DAUGHTER HIT HER HEAD. ONCE WE GOT HOME, I CONTACTED A MECHANIC WHO SAID THAT HE THOUGHT THERE WAS A RECALL SO I CONTACTED NISSAN. THEY SAID THERE WAS A RECALL ON "SOME" OF THE 1999 NISSAN INFINITIS, BUT HAD NO WAY OF KNOWING IF MINE WAS ONE OF THEM. I CONTACTED THE MECHANIC WHO SAID TO GIVE NISSAN MY VIN AND THEY SHOULD BE ABLE TO GIVE ME MORE INFO. CALLED NISSAN BACK AND THEY WERE EXTREMELY RUDE AND SAID THEY HAD ALREADY DISCUSSED THIS WITH ME THE PREVIOUS DAY. I TOLD THEM THAT A MECHANIC HAD TOLD ME TO CALL BACK & GIVE THEM MY VIN, SO I DID. SHE STILL WOULD NOT HELP. I ASKED TO SPEAK TO A MANAGER AND SHE SAID THAT I WAS NOT A "CASE" SO I WOULD NOT BE ALLOWED TO SPEAK TO ONE & SHE WOULD NOT GIVE ME A NAME. I STATED THAT WE WERE IN ACCIDENT, & JUST BECAUSE WE LIVED THROUGH IT, DID NOT MEAN THAT WE DID NOT DESERVE ANSWERS. ONCE SHE HEARD THAT THERE WAS ACCIDENT, SHE SAID THAT THEY HANDLE THAT DIFFERENTLY & HAVE TO ASSIGN A CASE NUMBER TO IT THEN. THEY TOOK MY INFO AND THE PROCESS BEGAN. I DID NOT RECEIVE A RENTAL FROM THEM UNTIL THE END OF NOV, SEVERAL WEEKS AFTER THE ACCIDENT. I HAD PICTURES OF MY OWN, & THE STEERING COLUMN IS BROKE IN HALF, WHICH I PROVIDED THEM AS WELL. A CLEAN BREAK ALL THE WAY THROUGH. ON DEC 4TH I RECEIVED AN OFFER LETTER TELLING ME THAT I HAD 7 DAYS TO ACCEPT, OR THEY WOULD TAKE MY RENTAL AND I WOULD HAVE TO CLAIM MY CAR, WHICH HAD BEEN DEEMED UN-DRIVABLE AND UN-INSURABLE. BASICALLY TAKE THIS RIDICULOUS OFFER, WHICH WAS LOW, OR YOU GET NOTHING & HAVE TO PAY FOR YOUR RENTAL, HAVE NO CAR AND AN INJURED DAUGHTER.
NHTSA complaint #10559350 — an unverified report by a vehicle owner.
at 160,000 milesManama, Bahrain, OKFire
ELECTRICAL SYSTEM
1. STEREO AMPLIFIER FUSE BLEW. (15 AMP) 2. FUSE REPLACED 3. WHILE DRIVING THE CAR SMELLED SMOKE. 4. ALL DASH LIGHTS AND ELECTRICAL SYSTEM WENT BLACK. 5. SMOKE STARTED COMING FROM UNDER THE DASH BOARD. 6. CAR REMAINED RUNNING, HEAD LIGHTS FUNCTIONED. 7. AFTER TURNING THE CAR OFF, LARGE AMOUNTS OF SMOKE CAME FROM BEHIND AND UNDER THE DASH BOARD. 8. CAR WOULD NOT START AND ALL ELECTRICAL SYSTEM NON RESPONSIVE. 9. INSPECTION OF DASH WIRING HARNESS REVEALED EXTREME MELTING AND DAMAGE TO INTERIOR WIRING HARNESS IN THE AREA OF THE FUSE BOX AND ALL CONNECTIONS TO ELECTRICAL SYSTEMS. 10. VEHICLE IS COMPLETELY INOPERABLE AND AT DEALER FOR INSPECTION AND POSSIBLE REPAIR. 11. COMPLICATION VEHICLE WAS MANUFACTURED FOR NISSAN NORTH AMERICA AND IS NOW REGISTERED AND DRIVEN IN THE MIDDLE EAST (MANAMA, BAHRAIN) NOT SURE IF NISSAN MIDDLE EAST WILL BE AWARE OF ANY RECALLS OR PROBLEMS WITH NORTH AMERICAN SPECIFICATIONS. I AM FROM THE USA AND THE PRESENT OWNER OF THE VEHICLE, SUBMITTED BECAUSE CAR WAS BROUGHT FROM THE USA TO MIDDLE EAST.
NHTSA complaint #10467900 — an unverified report by a vehicle owner.
at 182,491 milesWest Bloomfield, MI
SUSPENSION
TL* THE CONTACT OWNS A 1999 INFINITI QX4. THE CONTACT STATED THAT WHILE DRIVING 40 MPH SHE HEARD A RATTLING AND SQUEAKING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. FOUR MONTHS LATER THE BRAKE LIGHT ILLUMINATED AND THE VEHICLE WAS TAKEN TO A PERSONAL MECHANIC FOR DIAGNOSIS. THE CONTACT WAS INFORMED THAT THE STRUT HOUSING TOWER DROPPED AND DAMAGED THE BRAKE LINE, CAUSING BRAKE FLUID TO DRAIN OUT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER: 11V244000 (SUSPENSION:FRONT) BUT THE DEALER REFUSED TO REPAIR THE VEHICLE AS THEY HAD PREVIOUSLY REPAIRED THE DRIVER'S SIDE UNDER THE SAME RECALL A YEAR EARLIER. THE MANUFACTURER WAS NOTIFIED AND STATED THE REPAIR WOULD NOT BE COVERED BECAUSE THE BRAKE LINE WAS NOT ASSOCIATED WITH THE RECALL. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 182,491 AND THE CURRENT MILEAGE WAS 187,257.
NHTSA complaint #10467559 — an unverified report by a vehicle owner.
at 182,491 milesWest Bloomfield, MI
SERVICE BRAKES
TL* THE CONTACT OWNS A 1999 INFINITI QX4. THE CONTACT STATED THAT WHILE DRIVING 40 MPH SHE HEARD A RATTLING AND SQUEAKING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. FOUR MONTHS LATER THE BRAKE LIGHT ILLUMINATED AND THE VEHICLE WAS TAKEN TO A PERSONAL MECHANIC FOR DIAGNOSIS. THE CONTACT WAS INFORMED THAT THE STRUT HOUSING TOWER DROPPED AND DAMAGED THE BRAKE LINE, CAUSING BRAKE FLUID TO DRAIN OUT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER: 11V244000 (SUSPENSION:FRONT) BUT THE DEALER REFUSED TO REPAIR THE VEHICLE AS THEY HAD PREVIOUSLY REPAIRED THE DRIVER'S SIDE UNDER THE SAME RECALL A YEAR EARLIER. THE MANUFACTURER WAS NOTIFIED AND STATED THE REPAIR WOULD NOT BE COVERED BECAUSE THE BRAKE LINE WAS NOT ASSOCIATED WITH THE RECALL. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 182,491 AND THE CURRENT MILEAGE WAS 187,257.
NHTSA complaint #10467559 — an unverified report by a vehicle owner.
at 104,000 milesGilbert, AZ
STEERING
THE IGNITION KEY, AT TIMES, WOULD NOT ROTATE SO AS TO ALLOW THE DRIVER TO START THE VEHICLE. VEHICLE WAS REPAIRED BY AN INFINITI DEALER WHO COULD NOT EXPLAIN WHAT WAS WRONG WITH THE IGNITION KEY OR ASSEMBLY, OR WHY THE PART FAILED. AS A SAFETY ISSUE I ASKED INFINITI USA TO LOOK INTO THE MATTER AND THEY PRETTY MUCH GAVE ME THE "BRUSH-OFF" WITHOUT ANY EXPLANATION. I SEE THIS A A MAJOR SAFETY ISSUE CONSIDERING A PERSON(S) COULD BE STRANDED IN ANY WEATHER CONDITIONS IF THE IGNITION DID NOT ALLOW THEM TO START THE VEHICLE. IF IN A REMOTE AREA A PERSON COULD EASILY FREEZE TO DEATH WITHOUT BEING ABLE TO START THE VEHICLE. I DON'T BELIEVE THE PART SHOULD HAVE FAILED CONSIDERING THE MINIMAL AMOUNT OF MILEAGE ON THE VEHICLE AT THE TIME. THIS IS NOT A NORMAL PART THAT A PERSON COULD HAVE MAINTAINED TO HAVE IN A WORKING CONDITION, IT IS SUBJECT TO FAILURE AT ANY GIVEN TIME BASED ON WHAT I HAVE BEEN TOLD. THIS IS NOT YOUR NORMAL ITEM SUBJECT TO WEAR AND TEAR, IT NEEDS TO BE INVESTIGATED FURTHER.
NHTSA complaint #10446714 — an unverified report by a vehicle owner.
at 104,000 milesGilbert, AZ
ELECTRICAL SYSTEM
THE IGNITION KEY, AT TIMES, WOULD NOT ROTATE SO AS TO ALLOW THE DRIVER TO START THE VEHICLE. VEHICLE WAS REPAIRED BY AN INFINITI DEALER WHO COULD NOT EXPLAIN WHAT WAS WRONG WITH THE IGNITION KEY OR ASSEMBLY, OR WHY THE PART FAILED. AS A SAFETY ISSUE I ASKED INFINITI USA TO LOOK INTO THE MATTER AND THEY PRETTY MUCH GAVE ME THE "BRUSH-OFF" WITHOUT ANY EXPLANATION. I SEE THIS A A MAJOR SAFETY ISSUE CONSIDERING A PERSON(S) COULD BE STRANDED IN ANY WEATHER CONDITIONS IF THE IGNITION DID NOT ALLOW THEM TO START THE VEHICLE. IF IN A REMOTE AREA A PERSON COULD EASILY FREEZE TO DEATH WITHOUT BEING ABLE TO START THE VEHICLE. I DON'T BELIEVE THE PART SHOULD HAVE FAILED CONSIDERING THE MINIMAL AMOUNT OF MILEAGE ON THE VEHICLE AT THE TIME. THIS IS NOT A NORMAL PART THAT A PERSON COULD HAVE MAINTAINED TO HAVE IN A WORKING CONDITION, IT IS SUBJECT TO FAILURE AT ANY GIVEN TIME BASED ON WHAT I HAVE BEEN TOLD. THIS IS NOT YOUR NORMAL ITEM SUBJECT TO WEAR AND TEAR, IT NEEDS TO BE INVESTIGATED FURTHER.
NHTSA complaint #10446714 — an unverified report by a vehicle owner.
Calumet Park, IL
SUSPENSION:FRONT
1999 INFINITI QX4. CONSUMER STATES RAPID RUST OF VEHICLE *TGW THE CONSUMER STATED ONE YEAR AFTER THE VEHICLE WAS PURCHASED, SHE NOTICED RUSTING AROUND THE DRIVER SIDE MIRROR. SHORTLY AFTER, IT BEGAN TO RUST ON BOTH FENDERS. IN THE NEXT FEW YEARS, THE VEHICLE BEGAN TO RUST OUT RAPIDLY. BOTH FENDERS, THE REAR HATCH, RUNNERS, SIDE MIRRORS, GAS TANK, GAS TANK COVER, GAS TANK NECK AND PIPES ALL HAD RUST OUT. THE CONSUMER STATED THE VEHICLE WAS POORLY DESIGNED, BECAUSE THE FENDER WELDS HELD LEAVES, DIRT AND WATER FROM THE HOOD. ALSO, IN THE WINTER WHEN THERE WAS SNOW AND ICE ON THE ROAD, THE VEHICLE HAD TO BE PLACED IN 4-WHEEL DRIVE OR IT WOULD SLIDE OUT OF CONTROL. THE STEERING COLUMN HAD TO REPLACED AND NEEDS TO BE REPLACED AGAIN, BECAUSE IT WAS DIFFICULT TO TURN AND THE DRIVER SIDE STRUT WAS MAKING A NOISE.
NHTSA complaint #10440771 — an unverified report by a vehicle owner.
Calumet Park, IL
STEERING:COLUMN
1999 INFINITI QX4. CONSUMER STATES RAPID RUST OF VEHICLE *TGW THE CONSUMER STATED ONE YEAR AFTER THE VEHICLE WAS PURCHASED, SHE NOTICED RUSTING AROUND THE DRIVER SIDE MIRROR. SHORTLY AFTER, IT BEGAN TO RUST ON BOTH FENDERS. IN THE NEXT FEW YEARS, THE VEHICLE BEGAN TO RUST OUT RAPIDLY. BOTH FENDERS, THE REAR HATCH, RUNNERS, SIDE MIRRORS, GAS TANK, GAS TANK COVER, GAS TANK NECK AND PIPES ALL HAD RUST OUT. THE CONSUMER STATED THE VEHICLE WAS POORLY DESIGNED, BECAUSE THE FENDER WELDS HELD LEAVES, DIRT AND WATER FROM THE HOOD. ALSO, IN THE WINTER WHEN THERE WAS SNOW AND ICE ON THE ROAD, THE VEHICLE HAD TO BE PLACED IN 4-WHEEL DRIVE OR IT WOULD SLIDE OUT OF CONTROL. THE STEERING COLUMN HAD TO REPLACED AND NEEDS TO BE REPLACED AGAIN, BECAUSE IT WAS DIFFICULT TO TURN AND THE DRIVER SIDE STRUT WAS MAKING A NOISE.
NHTSA complaint #10440771 — an unverified report by a vehicle owner.
Calumet Park, IL
STRUCTURE
1999 INFINITI QX4. CONSUMER STATES RAPID RUST OF VEHICLE *TGW THE CONSUMER STATED ONE YEAR AFTER THE VEHICLE WAS PURCHASED, SHE NOTICED RUSTING AROUND THE DRIVER SIDE MIRROR. SHORTLY AFTER, IT BEGAN TO RUST ON BOTH FENDERS. IN THE NEXT FEW YEARS, THE VEHICLE BEGAN TO RUST OUT RAPIDLY. BOTH FENDERS, THE REAR HATCH, RUNNERS, SIDE MIRRORS, GAS TANK, GAS TANK COVER, GAS TANK NECK AND PIPES ALL HAD RUST OUT. THE CONSUMER STATED THE VEHICLE WAS POORLY DESIGNED, BECAUSE THE FENDER WELDS HELD LEAVES, DIRT AND WATER FROM THE HOOD. ALSO, IN THE WINTER WHEN THERE WAS SNOW AND ICE ON THE ROAD, THE VEHICLE HAD TO BE PLACED IN 4-WHEEL DRIVE OR IT WOULD SLIDE OUT OF CONTROL. THE STEERING COLUMN HAD TO REPLACED AND NEEDS TO BE REPLACED AGAIN, BECAUSE IT WAS DIFFICULT TO TURN AND THE DRIVER SIDE STRUT WAS MAKING A NOISE.
NHTSA complaint #10440771 — an unverified report by a vehicle owner.
Woburn, MA
SUSPENSION:FRONT
1999 INFINITI QX4. CONSUMER REQUESTS REIMBURSEMENT DUE TO THE LOSS OF VALUE OF VEHICLE DUE TO SEVERE RUST DAMAGE *TGW THE CONSUMER STATED ONE DAY, WHILE HER HUSBAND WAS DRIVING, HE FELT A VIBRATION AND HEARD A KNOCKING NOISE FROM THE LEFT FRONT OF THE VEHICLE. HE TOOK THE VEHICLE TO THE DEALER AND THEY DIGANOSED THE PROBLEM AS A SWAY BAR ISSUE, WORN BALL JOINTS AND PROBLEMS WITH THE STRUT TOWER HOUSING RUSTING OUT. THE CONSUMER STATED SHE RECEIVED TWO RECALL NOTICES REGARDING THE STRUT TOWER HOSING AFTER THE VEHICLE WAS TRADED.
NHTSA complaint #10440688 — an unverified report by a vehicle owner.
at 199,000 milesCleveland, OHCrash
AIR BAGS
TL* THE CONTACT OWNS A 1999 INFINITI QX4. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT LOST CONTROL OF THE STEERING CAUSING HIM TO CRASH INTO A POLE. THE VEHICLE SUSTAINED DAMAGE TO THE FRONT DRIVER SIDE. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN AUTO SHOP WHERE THE MECHANIC ADVISED THAT THE STEERING SHAFT HAD FRACTURED AND CAUSED THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 199,000. UPDATED 06/14/2012
NHTSA complaint #10436022 — an unverified report by a vehicle owner.
at 199,000 milesCleveland, OHCrash
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
TL* THE CONTACT OWNS A 1999 INFINITI QX4. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT LOST CONTROL OF THE STEERING CAUSING HIM TO CRASH INTO A POLE. THE VEHICLE SUSTAINED DAMAGE TO THE FRONT DRIVER SIDE. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN AUTO SHOP WHERE THE MECHANIC ADVISED THAT THE STEERING SHAFT HAD FRACTURED AND CAUSED THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 199,000. UPDATED 06/14/2012
NHTSA complaint #10436022 — an unverified report by a vehicle owner.