Owners have filed 40 complaints
about the 2000 Infiniti QX4 with NHTSA between 2001 and 2023.
The largest single group is the body & structure.
Across this model's run it ranks 7 of 7 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 36
Against the median year of the Infiniti QX4. 50 means typical for this
model; 100 means roughly double.
Severity — 39
7.5% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 0
0% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
75,000 – 99,999 miles
26.7%
100,000 – 149,999 miles
723.3%
150,000+ miles
2170.0%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jun 2001peak 4Mar 2023
NHTSA investigations into the 2000 Infiniti QX4
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
PE11004Opened 28 Jan 2011Closed 30 Jun 2011STEERING:COLUMN
Frame/Body Structure Corrosion
In their Defect Information Report (DIR) of April 20, 2011, Nissan North America, Inc. (Nissan) notified NHTSA that it would conduct a safety recall of certain 1996-2004 Nissan Pathfinder and 1997-2003 Infinity QX4 vehicles to repair corrosion damage to the driver's side front strut tower.The vehicles included in the recall are those that were originally sold, or are currently registered in salt belt states including Connecticut, Delaware, Iowa, Illinois, Indiana, Massachusetts, Maine, Maryland, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Islan...
Recalls on the 2000 Infiniti QX4
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
11V244000
STEERING:COLUMN
NISSAN IS RECALLING CERTAIN MODEL YEAR 1996-2004 PATHFINDER AND MODEL YEAR 1997-2003 INFINITI QX4 VEHICLES ORIGINALLY SOLD, OR CURRENTLY REGISTERED IN, CONNECTICUT, DELAWARE, IOWA, ILLINOIS, INDIANA, MASSACHUSETTS, MAINE, MARYLAND, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WASHINGTON D.C., WEST VIRGINIA AND WISCONSIN. IN AREAS OF THE COUNTRY IN WHICH HEAVY CONCENTRATIONS OF ROAD SALT ARE USED, A MIXTURE OF SNOW/WATER AND SALT MAY ENTER AN ASSEMBLY LOCATION HOLE IN THE UPPER STRUT HOUSING, CAUSING WATER TO COLLECT AT THE MATING SURFACE OF THE STRUT HOUSING PANEL AND THE INNER HOOD LEDGE ASSEMBLY. OVER TIME, THIS SNOW/WATER AND SALT INTRUSION MAY RESULT IN CORROSION OF THE STRUT TOWER HOUSING IN SOME SUBJECT VEHICLES.
Risk: THE STRUT HOUSING MAY CRACK AND PULL AWAY FROM THE INNER HOOD LEDGE ASSEMBLY. THIS MAY LEAD TO GRINDING NOISES, INCREASED STEERING EFFORT, AND POSSIBLY THE STEERING COLUMN TO BREAK, RESULTING IN THE LOSS OF STEERING CONTROL, WHICH COULD RESULT IN A CRASH.
07V435000
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
ON CERTAIN VEHICLES ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE STATES OF CONNECTICUT, DELAWARE, IOWA, ILLINOIS, INDIANA, KENTUCKY, MASSACHUSETTS, MAINE, MARYLAND, MICHIGAN, MINNESOTA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, TENNESSEE, VERMONT, VIRGINIA, WEST VIRGINIA , WISCONSIN AND THE DISTRICT OF COLUMBIA, DURING THE COATING PROCESS OF THE FUEL FILLER TUBE ASSEMBLY, AN INSUFFICIENT AMOUNT OF COATING MAY HAVE BEEN APPLIED AT THE LOWER MOUNTING BRACKET. THIS COULD RESULT IN AN OPENING IN THE COATING WHICH CAN ALLOW WATER TO ENTER AND MAKE CONTACT WITH THE BARE METAL OF THE TUBE.
Risk: THIS MAY RESULT IN SURFACE RUST BUT NOT PERFORATION OF THE TUBE. HOWEVER, IN THOSE AREAS OF THE COUNTRY WHICH USE HEAVY CONCENTRATIONS OF ROAD SALT IN THE WINTER, IF A MIXTURE OF SNOW/WATER AND SALT MAKES CONTACT WITH THE BARE METAL, CORROSION MAY OCCUR TO A DEGREE WHICH RESULTS IN PERFORATION OF THE TUBE. IN THIS CASE FUEL LEAKAGE MAY OCCUR WHEN FILLING THE TANK. FUEL LEAKAGE, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE.
00V410000
ELECTRICAL SYSTEM:IGNITION
VEHICLE DESCRIPTION: PASSENGER VEHICLES. THESE VEHICLES MAY HAVE AN IGNITION LOCK ASSEMBLY WITH IMPROPERLY SEATED KEY CYLINDER CAP CONNECTOR PINS. VIBRATION CAN CAUSE THE CONNECTING PINS TO LOOSEN AND/OR FALL OUT ALLOWING THE KEY CYLINDER CAP TO DISENGAGE FROM THE KEY CYLINDER.
Risk: IF THIS OCCURS, THE STEERING WHEEL LOCK ROD CAN MOVE, WHICH COULD LOCK THE STEERING WHEEL, INCREASING THE RISK OF A CRASH.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 201116574,983 units in Canada
Structure
On certain vehicles operated in areas of heavy road salt usage during winter months, a mixture of snow/water and salt may enter an assembly location hole in the upper strut housing, causing water to collect at the mating surface of the strut housing panel and the inner hood ledge assembly. Over time, this snow/water and salt intrusion may result in corrosion of the strut tower housing structure. If the vehicle continues to be driven in this condition, the strut housing may crack and pull away from the inner hood ledge assembly. Should the strut housing separate and contact the steering column upper shaft, the steering shaft could break. A loss of steering control could result in a crash causing property damage and/or personal injury. Correction: Dealers will inspect the strut housing and, if no corrosion or only minor surface corrosion is present, an anti-corrosion seal will be applied. If moderate corrosion is present, resin patches will be applied in addition to the sealant. If there is evidence of more significant corrosion, a metal reinforcement plate will be used to reinforce the strut housing assembly. In instances where it is impossible to repair the vehicle, Nissan will provide an appropriate remedy.
Recall 200730045,279 units in Canada
Fuel System
On certain vehicles, inadequate coating of the fuel filler tube assembly could allow water to penetrate past the coating and cause surface rust. In areas which use heavy concentrations of road salt in the winter, corrosion may occur to a degree which results in perforation of the tube. In this case, fuel leakage may occur when filling the tank or shortly thereafter. Fuel leakage, in the presence of an ignition source, could result in a fire. Correction: Dealers will replace the fuel filler tube assembly.
Recall 2000292832 units in Canada
Steering
On certain vehicles, the two pins that connect the key cylinder cap to the key cylinder were incorrectly inserted during assembly. Over time, vibration may cause the connecting pins to loosen and/or fall out. This condition could cause the cylinder cap to disengage from the key cylinder, allowing the wheel lock rod to move which could lock the steering wheel. Correction: Ignition lock assemblies will be inspected and those with loose or missing end cap connector pins will be replaced. A ring clip will be installed on all others to prevent loosening of the pins.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 190,000 milesSavannah, GACrash2 injured
AIR BAGS
RIDING WITH A CO WORKER COMING FROM BREAKFAST ON VETERANS PARKWAY,1ST DEFAULT WAS FRONT AXLE,2ND DEFAULT AIRBAGS DIDN'T DEPLOYED,SO I'M TELLING THE DRIVER TO SLOW DOWN CAUSE OF THE AXLE HE REFUSES AND HIT THE GUARD RAIL DOING 70MPH HIT 3 TIMES BEFORE STARTED ROLLING OFF GUARD RAIL.WAS HOSPITALIZED
NHTSA complaint #11062322 — an unverified report by a vehicle owner.
Irving, TXFire
ENGINE AND ENGINE COOLING:ENGINE
WHILE PARKED THE VEHICLE CAUGHT ON FIRE UNDER THE HOOD. *NLM
NHTSA complaint #10012174 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Noblesville, IN
UNKNOWN OR OTHER
The vehicle is completely rusting underneath and running boards. I was told by Infiniti customer affairs that the recalls had closed for rusted out struts. This impacts driving and can become a safety concern if the struts completely rust away. I'm concerned for my safety or the safety of my family if this failure occurs. The dealerships will not honor a recall that is no longer valid or closed. This is a potential life safety issue.
NHTSA complaint #11510929 — an unverified report by a vehicle owner.
Noblesville, IN
STRUCTURE:BODY
The vehicle is completely rusting underneath and running boards. I was told by Infiniti customer affairs that the recalls had closed for rusted out struts. This impacts driving and can become a safety concern if the struts completely rust away. I'm concerned for my safety or the safety of my family if this failure occurs. The dealerships will not honor a recall that is no longer valid or closed. This is a potential life safety issue.
NHTSA complaint #11510929 — an unverified report by a vehicle owner.
Silver Grove, KY
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2000 INFINITI QX4. THE CONTACT STATED THAT THE VEHICLE'S FRAME WAS COMPLETELY RUSTED AND THE FUEL TANK DID NOT INDICATE WHEN IT WAS AT FULL CAPACITY. AS A RESULT, FUEL WOULD OVERFLOW. THE RUST FAILURE WAS REMEDIED IN 2012. THE VEHICLE WAS TAKEN TO INFINITI OF NORTHERN KENTUCKY (1945 DIXIE HWY, FORT WRIGHT, KY 41011) FOR OTHER REPAIRS; HOWEVER, IT WAS NOT DIAGNOSED FOR THE FUEL FAILURE. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #11242866 — an unverified report by a vehicle owner.
Silver Grove, KY
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2000 INFINITI QX4. THE CONTACT STATED THAT THE VEHICLE'S FRAME WAS COMPLETELY RUSTED AND THE FUEL TANK DID NOT INDICATE WHEN IT WAS AT FULL CAPACITY. AS A RESULT, FUEL WOULD OVERFLOW. THE RUST FAILURE WAS REMEDIED IN 2012. THE VEHICLE WAS TAKEN TO INFINITI OF NORTHERN KENTUCKY (1945 DIXIE HWY, FORT WRIGHT, KY 41011) FOR OTHER REPAIRS; HOWEVER, IT WAS NOT DIAGNOSED FOR THE FUEL FAILURE. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #11242866 — an unverified report by a vehicle owner.
at 190,000 milesSavannah, GACrash2 injured
AIR BAGS
RIDING WITH A CO WORKER COMING FROM BREAKFAST ON VETERANS PARKWAY,1ST DEFAULT WAS FRONT AXLE,2ND DEFAULT AIRBAGS DIDN'T DEPLOYED,SO I'M TELLING THE DRIVER TO SLOW DOWN CAUSE OF THE AXLE HE REFUSES AND HIT THE GUARD RAIL DOING 70MPH HIT 3 TIMES BEFORE STARTED ROLLING OFF GUARD RAIL.WAS HOSPITALIZED
NHTSA complaint #11062322 — an unverified report by a vehicle owner.
at 195,000 milesWildwood, MO
STEERING
TL* THE CONTACT OWNS A 2000 INFINITI QX4. THE CONTACT STATED THAT CORROSION OF THE STRUT TOWER HOUSING CAUSED THE POWER STEERING COLUMN TO FRACTURE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 195,000.
NHTSA complaint #10913793 — an unverified report by a vehicle owner.
at 195,000 milesWildwood, MO
SUSPENSION
TL* THE CONTACT OWNS A 2000 INFINITI QX4. THE CONTACT STATED THAT CORROSION OF THE STRUT TOWER HOUSING CAUSED THE POWER STEERING COLUMN TO FRACTURE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 195,000.
NHTSA complaint #10913793 — an unverified report by a vehicle owner.
at 120,000 milesArena, WI
STEERING
SERIOUS CORROSION ON THE FRAME. THE PASSENGER SIDE OF THE VEHICLE WHERE THE CONTROL ARM ATTACHES TO THE FRAME IS COMPLETELY RUSTED OUT JUST BEYOND THE STRUT MOUNT RECALL LOCATION. THE DEALERSHIP DEEMED IT NOT ABLE TO BE FIXED AND WAS TOLD BY BOTH THE DEALERSHIP AND CONSUMER AFFAIRS THAT ITS NOT THEIR PROBLEM. WHILE DRIVING 55 MPH I STARTED HEARING A KNOCKING NOISE IN THE RIGHT FRONT. SOON AFTER THE WHEEL STARTED SHAKING WHILE TURNING LEFT. KNOCKING GOT WORSE AND IT STARTED TO SWAY UNCONTROLLABLY WHILE TURNING. HAD IT TOWED TO DEALERSHIP WHERE IT IS STILL SITTING AND NOT ABLE TO BE DRIVEN. UPDATED 08/29/2017
NHTSA complaint #10911358 — an unverified report by a vehicle owner.
at 120,000 milesArena, WI
STRUCTURE:BODY
SERIOUS CORROSION ON THE FRAME. THE PASSENGER SIDE OF THE VEHICLE WHERE THE CONTROL ARM ATTACHES TO THE FRAME IS COMPLETELY RUSTED OUT JUST BEYOND THE STRUT MOUNT RECALL LOCATION. THE DEALERSHIP DEEMED IT NOT ABLE TO BE FIXED AND WAS TOLD BY BOTH THE DEALERSHIP AND CONSUMER AFFAIRS THAT ITS NOT THEIR PROBLEM. WHILE DRIVING 55 MPH I STARTED HEARING A KNOCKING NOISE IN THE RIGHT FRONT. SOON AFTER THE WHEEL STARTED SHAKING WHILE TURNING LEFT. KNOCKING GOT WORSE AND IT STARTED TO SWAY UNCONTROLLABLY WHILE TURNING. HAD IT TOWED TO DEALERSHIP WHERE IT IS STILL SITTING AND NOT ABLE TO BE DRIVEN. UPDATED 08/29/2017
NHTSA complaint #10911358 — an unverified report by a vehicle owner.
at 174,185 milesMine Hill, NJ
UNKNOWN OR OTHER
I WAS TOLD ABOUT A RECALL ON THIS VEHICLE DUE TO FRAME BODY STRUT HOUSING CORROSION, I'M HEARING A CLICKING SOUND AS I PROCEED TO MAKE TURNS NOW. I TOOK IT IN TO BE LOOKED AT TO SEE IF NOISE I WAS HEARING COULD BE REPAIRED, UPON THE MECHANIC PLACING THE VEHICLE ON THE LIFT HE NOTICED THE CORROSION ON FRONT END OF THE STRUT HOUSING.
NHTSA complaint #10808692 — an unverified report by a vehicle owner.
at 174,185 milesMine Hill, NJ
SUSPENSION
I WAS TOLD ABOUT A RECALL ON THIS VEHICLE DUE TO FRAME BODY STRUT HOUSING CORROSION, I'M HEARING A CLICKING SOUND AS I PROCEED TO MAKE TURNS NOW. I TOOK IT IN TO BE LOOKED AT TO SEE IF NOISE I WAS HEARING COULD BE REPAIRED, UPON THE MECHANIC PLACING THE VEHICLE ON THE LIFT HE NOTICED THE CORROSION ON FRONT END OF THE STRUT HOUSING.
NHTSA complaint #10808692 — an unverified report by a vehicle owner.
at 183,000 milesRenton, WA
FUEL/PROPULSION SYSTEM
MY 2000 INFINITI QX4 HAD A VISUAL INSPECTION DONE AT THE INFINITI OF BELLEVUE WA ON AUG 4, 2008 AND DETERMINED THAT THERE WAS ENOUGH COATING TO PREVENT CORROSION FROM OCCURRING DUE TO A RECALL. THE VEHICLE IS NOW LEAKING FUEL DURING FILL UPS AND WHEN IT IS TOPPED OFF. A VISUAL IS NOT AN ACCEPTABLE PRACTICE OF MEASURING THICKNESS OF A CONVERSION COATING. THE DEALERSHIP VERIFIED THE ISSUE ON OCTOBER 27 2015 AND THE INFINITI CORP WILL NOT HONOR THE RECALL BECAUSE IT DOES NOT WANT TO OPEN THE RECALL. THIS IS AN EXTREMELY DANGEROUS ISSUE WHEN FUELING THE CAR IT IS SPILLING ON TO THE GROUND AT THE GAS STATION AND COULD IGNITE. THERE IS NUMEROUS COMPLAINTS ABOUT THIS FUEL FILLER AND A LACK OF PRODUCT TO FIX IT. DUE TO THIS INADEQUATE INSPECTION THE SAFETY OF THE PUBLIC HAS NOT BEEN ACHIEVED, THE RECALL SHOULD BE REOPENED. RECALL NUMBER: 07V435000 RECALL DATE: 09/18/2007 COMPONENT: FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP PROBLEM SUMMARY: ON CERTAIN VEHICLES ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE STATES OF CONNECTICUT, DELAWARE, IOWA, ILLINOIS, INDIANA, KENTUCKY, MASSACHUSETTS, MAINE, MARYLAND, MICHIGAN, MINNESOTA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, TENNESSEE, VERMONT, VIRGINIA, WEST VIRGINIA , WISCONSIN AND THE DISTRICT OF COLUMBIA, DURING THE COATING PROCESS OF THE FUEL FILLER TUBE ASSEMBLY, AN INSUFFICIENT AMOUNT OF COATING MAY HAVE BEEN APPLIED AT THE LOWER MOUNTING BRACKET. THIS COULD RESULT IN AN OPENING IN THE COATING WHICH CAN ALLOW WATER TO ENTER AND MAKE CONTACT WITH THE BARE METAL OF THE TUBE. CONSEQUENCE: XXX CORROSION MAY OCCUR TO A DEGREE WHICH RESULTS IN PERFORATION OF THE TUBE. IN THIS CASE FUEL LEAKAGE MAY OCCUR WHEN FILLING THE TANK. FUEL LEAKAGE, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE.
NHTSA complaint #10787077 — an unverified report by a vehicle owner.
at 183,000 milesRenton, WA
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2000 INFINITI QX4. THE CONTACT STATED THAT WHILE REFUELING THE VEHICLE, FUEL SPEWED BACK FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIRS UNDER NHTSA CAMPAIGN NUMBER: 07V435000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE VEHICLE WAS ONLY INSPECTED AND NOT REPAIRED. THE CONTACT STATED THAT THE DEALER WAS INSTRUCTED BY THE MANUFACTURER TO INSPECT THE VEHICLES FUEL FILLER TUBE ASSEMBLY FOR COATING AND MAKE REPAIRS IF NECESSARY. HOWEVER, THE RECALL NOTICE REMEDY INDICATED THAT DEALERS WOULD REPLACE THE FUEL FILLER TUBE ASSEMBLY WITH A NEW ONE WITH AN IMPROVED COATING PROCESS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 183,000.
NHTSA complaint #10787094 — an unverified report by a vehicle owner.
Columbus, OH
STRUCTURE:BODY
BASED ON MY MY MECHANICS ADVISE I HAD VEHICLE INSPECTED BY INFINITI DEALER AND LEARNED THAT FRAME OF THE VEHICLE RUSTED THRU MOUNTING POINT OF RF LOWER CONTROL ARM AND UNSAFE TO OPERATE. BASED ON MY MECHANICS ADVISE, I CONTACTED INFINITI. I EXPLAINED THEM THAT THIS VEHICLE ONLY HAS 136,900 MILES AND SHOULD NOT HAVE RUSTED LIKE THIS. I TRULY BELIEVE THAT INFINITI MESSED UP THE METALLURGY OR USED CHEAP STEEL TO MANUFACTURE THIS CAR. INFINITI RECITED THE SEVERAL RECALLS LIKE STRUT TOWER AND FILLER TUBE RUST AND SAID THERE IS NOTHING THEY CAN DO. I LIKE THESE VEHICLES TO BE LOOKED AT AGAIN FOR THE SEVERE RUST ISSUES THAT MAKES THESE VEHICLES UNSAFE AND CAN CAUSE ACCIDENTS.
NHTSA complaint #10782502 — an unverified report by a vehicle owner.
at 129,000 milesDetroit, MI
STEERING
TL* THE CONTACT INSPECTED A 2000 INFINITI QX4. THE CONTACT STATED THAT WHEN THE DRIVER TURNED THE IGNITION TO THE ON POSITION, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT STEERING SHAFT COLUMN WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BY THE DEALER, AT NO COST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 129,000. UPDATED 11/19/15*LJ THE SHOCK TOWER FAILED AND MADE CONTACT WITH THE STEERING. THE INTERMEDIATE SHAFT BROKE. UPDATED 12/08/15.
NHTSA complaint #10763209 — an unverified report by a vehicle owner.
at 129,000 milesDetroit, MI
SUSPENSION
TL* THE CONTACT INSPECTED A 2000 INFINITI QX4. THE CONTACT STATED THAT WHEN THE DRIVER TURNED THE IGNITION TO THE ON POSITION, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT STEERING SHAFT COLUMN WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BY THE DEALER, AT NO COST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 129,000. UPDATED 11/19/15*LJ THE SHOCK TOWER FAILED AND MADE CONTACT WITH THE STEERING. THE INTERMEDIATE SHAFT BROKE. UPDATED 12/08/15.
NHTSA complaint #10763209 — an unverified report by a vehicle owner.
at 198,000 milesCountry Club Hills, IL
STEERING
TL* THE CONTACT OWNS A 2000 INFINTI QX4. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME EXTREMELY HARD TO MANEUVER WITHOUT WARNING. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 11V244000 (STEERING). THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE FAILURE WAS DUE TO RUST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 198,000.
NHTSA complaint #10722766 — an unverified report by a vehicle owner.
at 200,000 milesCCH, IL
AIR BAGS
MY FRAME AN BODY ON MY CAR RUSTING VERY BADLY. THE FRAME AN WHEEL WELL ON THE DRIVER SIDE OF CAR IS VERY BADLY RUSTED. I WENT FOR SERVICE BECAUSE OF A ROCKING BACK AN FORTH THEY TOLD ME TOO GET HELP RIGHT A WAY BECAUSE MY FRAME WAS ABOUT TO BREAK DUE TO RUST $1100. COST IS THERE A RECALL. I CANT AFFORD THIS COST. I REALLY NEED MY CAR ITS MY LIFE LINE. PLEASE HELP ME GET MY CAR REPAIRED.
NHTSA complaint #10717188 — an unverified report by a vehicle owner.
at 200,000 milesCCH, IL
SUSPENSION
MY FRAME AN BODY ON MY CAR RUSTING VERY BADLY. THE FRAME AN WHEEL WELL ON THE DRIVER SIDE OF CAR IS VERY BADLY RUSTED. I WENT FOR SERVICE BECAUSE OF A ROCKING BACK AN FORTH THEY TOLD ME TOO GET HELP RIGHT A WAY BECAUSE MY FRAME WAS ABOUT TO BREAK DUE TO RUST $1100. COST IS THERE A RECALL. I CANT AFFORD THIS COST. I REALLY NEED MY CAR ITS MY LIFE LINE. PLEASE HELP ME GET MY CAR REPAIRED.
NHTSA complaint #10717188 — an unverified report by a vehicle owner.
at 200,000 milesCCH, IL
STRUCTURE:BODY
MY FRAME AN BODY ON MY CAR RUSTING VERY BADLY. THE FRAME AN WHEEL WELL ON THE DRIVER SIDE OF CAR IS VERY BADLY RUSTED. I WENT FOR SERVICE BECAUSE OF A ROCKING BACK AN FORTH THEY TOLD ME TOO GET HELP RIGHT A WAY BECAUSE MY FRAME WAS ABOUT TO BREAK DUE TO RUST $1100. COST IS THERE A RECALL. I CANT AFFORD THIS COST. I REALLY NEED MY CAR ITS MY LIFE LINE. PLEASE HELP ME GET MY CAR REPAIRED.
NHTSA complaint #10717188 — an unverified report by a vehicle owner.
at 156,000 milesHawthorn Woods, IL
STEERING
WHEN DRIVING THE VEHICLE ABOVE 45 MPH, THE VEHICLE STARTED SHAKING AND SWAYING MAKING IT VERY DIFFICULT TO KEEP THE VEHICLE ON THE ROAD. TOOK THE VEHICLE TO AN INFINITI DEALER WHO STATED IN THEIR INSPECTION REPORT, "FOUND PASSENGER SIDE FRAME RAIL MOUNT (CRADLE TO FRAME) BROKEN AND CRACKED". VERBALLY THE DEALER SAID THAT THE CAR'S FRAME "SIMPLY RUSTED APART."
NHTSA complaint #10683016 — an unverified report by a vehicle owner.
at 156,000 milesHawthorn Woods, IL
SUSPENSION
WHEN DRIVING THE VEHICLE ABOVE 45 MPH, THE VEHICLE STARTED SHAKING AND SWAYING MAKING IT VERY DIFFICULT TO KEEP THE VEHICLE ON THE ROAD. TOOK THE VEHICLE TO AN INFINITI DEALER WHO STATED IN THEIR INSPECTION REPORT, "FOUND PASSENGER SIDE FRAME RAIL MOUNT (CRADLE TO FRAME) BROKEN AND CRACKED". VERBALLY THE DEALER SAID THAT THE CAR'S FRAME "SIMPLY RUSTED APART."
NHTSA complaint #10683016 — an unverified report by a vehicle owner.
at 156,000 milesHawthorn Woods, IL
STRUCTURE:BODY
WHEN DRIVING THE VEHICLE ABOVE 45 MPH, THE VEHICLE STARTED SHAKING AND SWAYING MAKING IT VERY DIFFICULT TO KEEP THE VEHICLE ON THE ROAD. TOOK THE VEHICLE TO AN INFINITI DEALER WHO STATED IN THEIR INSPECTION REPORT, "FOUND PASSENGER SIDE FRAME RAIL MOUNT (CRADLE TO FRAME) BROKEN AND CRACKED". VERBALLY THE DEALER SAID THAT THE CAR'S FRAME "SIMPLY RUSTED APART."
NHTSA complaint #10683016 — an unverified report by a vehicle owner.
at 240,000 milesStrongsville, OH
SUSPENSION
DRIVING THE VEHICLE AT HIGHWAY SPEEDS WHEN SEVERE STEERING WHEEL VIBRATION BEGAN. CHECKED FRONT SUSPENSION AND DISCOVERED THAT THE RIGHT SIDE (PASSENGER SIDE) FRAME WAS COMPLETELY ROTTED AWAY AT THE CONNECTION POINT OF THE LOWER CONTROL ARM. THIS RESULTED IN THE SEPARATION OF THE FRAME/CONTROL ARM FROM ITS NORMAL POSITION AND THE RIGHT WHEEL WAS NO LONGER STABLE OR HELD IN PROPER GEOMETRY. THIS CREATED A VERY HAZARDOUS SAFETY RELATED ISSUE WITHOUT ANY WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AS I WAS AWARE OF THE STRUT TOWER DEFECT ON THE LEFT SIDE OF THE VEHICLE. THE DEALER INFORMED ME THAT MY STRUT TOWER WAS NOT CORRODED AND COULD BE REPAIRED ALTHOUGH THE FAILURE TO THE FRAME ON THE OPPOSITE SIDE OF THE VEHICLE WAS NOT PART OF THE RECALL. INFINITY WAS CONTACTED AND EVALUATED 3 PHOTOS SENT BY THE DEALER. THEY INFORMED ME THAT THIS WAS NOT A DEFECT AND THAT I LIVE IN THE SALT BELT. IM NO ROCKET SCIENTIST BUT THAT'S WHY THE STRUT TOWER RECALL WAS ISSUED IN THE SALT BELT STATES, (CORROSION). PREVIOUS RECALL FOR CORROSION OF THE FUEL FILL TUBE. I BELIEVE A PATTERN IS EMERGING. MY RESEARCH REVEALED THAT OTHER VEHICLES OF THIS TYPE ARE EXHIBITING THE SAME FAILURE AND HAVE BEEN MET WITH DEAF EARS AT INFINITY MOTOR DIVISION. THIS IS A SERIOUS SAFETY ISSUE AND SHOULD BE INVESTIGATED. THE LEFT SIDE FRAME WAS IN NORMAL CONDITION AND EXPOSED TO THE SAME SALT AND ELEMENTS AS THE RIGHT SIDE. THE ONLY DIFFERENCE BETWEEN SIDES IS THE AIR CONDITIONING DRAIN IS DIRECTLY OVER THE FAILURE SITE ALLOWING WATER TO CONSTANTLY CONTACT THE FRAME WHEN THE AIR CONDITIONING IS USED.
NHTSA complaint #10492132 — an unverified report by a vehicle owner.
Danvers, MA
UNKNOWN OR OTHER
UNUSUALLY HIGH AMOUNT OF, RUST & CORROSION (LARGE ROTTED OUT HOLES) ON EXTERIOR FRONT FENDERS, BOTH DRIVER SIDE AND PASSENGER. I BELEIVE IT IS RELATED TO MOST RECENT RECAL IN REGARDS TO FRONT WHEEL WELLS IN HIGH SALT LOCATIONS OF THE COUNTRY. DEALER WOULD NOT FIX THE RUST, WHEN I WENT IN FOR THAT RECALL. NO OTHER RUST ON VEHICLE, ONLY THOSE AREAS OF FRONT FENDERS, WHICH HAPPEN TO BE RIGHT NEXT TO DEFECTIVE WHEELS WELL / STRUT HOUSING AREA, THAT WAS THE REASON FOR THE MOST RECENT RECALL! THE RUST / CORROSION, IS ON THE IDENTICAL LOCATION ON EACH FENDER! I AM NO EXPERT, BUT BASED ON THE EXTREME AMOUNT OF BUBBLING OF THE PAINT IT IS OBVIOUS THE CORROSION STARTED ON THE UNDERSIDE OF BOTH FENDERS AND WORKED ITS WAY OUT TO THE EXTERIOR.
NHTSA complaint #10462827 — an unverified report by a vehicle owner.