51 of the
827 complaints filed about the Infiniti QX60
are about the driver-assist systems —
6% of everything owners reported.
The worst model year for it is 2019.
51
Complaints
6%
Share of all complaints
8
Crashes
0
Fires
Driver Assist & Collision Avoidance complaints by model year
When driving my car when I am at a certain speed whether 60 or above on the highway, when I start to decelerate the car starts to shake. It is often as I drive daily. The FCW is constantly coming on saying manufacturer failure check manual. Also since I cannot update my maps as the disc is no longer made I use a car play. The music always cuts out
NHTSA complaint #11749353 — an unverified report by a vehicle owner.
On February 27th, 2026, around 2:00 PM, while driving my 2024 Infinity QX60 on Hwy. 459 in Birmingham, AL, at approximately 70 mph in heavy traffic, the engine suddenly shut down completely and shifted into neutral without any prior warning lights, noises, or symptoms. I had great difficulty figuring out what had happened, and struggled to avoid being hit while crossing over three lanes to coast to the shoulder. I attempted to put the car back into drive without success and was absolutely terrified as I barely missed being hit by an 18-wheeler traveling behind me at a high rate of speed. The car was shuddering, but I managed to drive a short distance to the Birmingham Nissan dealer. After an inspection, they stated it was due to an improperly installed air filter that interfered with the MAF, and I was told I had to pay $1,000 for repairs. The Forward Collision warning sensor went out after the MAF was repaired, but the car was released to us. We had to take it right back to the dealer and leave it again.
NHTSA complaint #11723735 — an unverified report by a vehicle owner.
Most issues began around the 6th month of the first year of ownership and have persisted. Current mileage is ~31,500. Safety-related defects: 1.Washer system leak/empty reservoir: washer fluid repeatedly drains/ends up empty, preventing windshield cleaning while driving and reducing visibility. Began after a dealer visit on 06/03–06/04/2025 for panoramic sunroof noise (“concern began after prior dealer visit on 06/03–06/04/2025”). 2.Rear driver-side window intermittently lowers by itself (electrical), creating distraction and a safety/security risk. 3.Side mirror intermittently fails to unfold/open, reducing rear/side visibility. 4.Water intrusion into cabin from top of front passenger door area during rain/car washes, causing staining/odor and raising concern for electrical components/safe operation. 5.Panoramic sunroof creaking noise when closed (driver distraction); prior service attempt (~2 days) did not resolve. 6.ADAS concerns: Automatic Emergency Braking and Parking Collision Warning intermittently fail to activate / provide alerts when expected, creating driver distraction and uncertainty about proper system operation. No crash or injury has occurred. Please document these issues and evaluate for a potential defect trend/recall if similar complaints exist.
NHTSA complaint #11704996 — an unverified report by a vehicle owner.
Most issues began around the 6th month of the first year of ownership and have persisted. Current mileage is ~31,500. Safety-related defects: 1.Washer system leak/empty reservoir: washer fluid repeatedly drains/ends up empty, preventing windshield cleaning while driving and reducing visibility. Began after a dealer visit on 06/03–06/04/2025 for panoramic sunroof noise (“concern began after prior dealer visit on 06/03–06/04/2025”). 2.Rear driver-side window intermittently lowers by itself (electrical), creating distraction and a safety/security risk. 3.Side mirror intermittently fails to unfold/open, reducing rear/side visibility. 4.Water intrusion into cabin from top of front passenger door area during rain/car washes, causing staining/odor and raising concern for electrical components/safe operation. 5.Panoramic sunroof creaking noise when closed (driver distraction); prior service attempt (~2 days) did not resolve. 6.ADAS concerns: Automatic Emergency Braking and Parking Collision Warning intermittently fail to activate / provide alerts when expected, creating driver distraction and uncertainty about proper system operation. No crash or injury has occurred. Please document these issues and evaluate for a potential defect trend/recall if similar complaints exist.
NHTSA complaint #11704996 — an unverified report by a vehicle owner.
I am submitting this to supplement NHTSA Complaint No. 11704996 regarding a 2024 INFINITI QX60. Current mileage approx. 31,500. No injuries. Crash/Incident (property damage only): Within the first 2 months of ownership, while backing into a parking space at a grocery store parking lot, the Parking Collision Warning did not alert and Automatic Emergency Braking did not activate. I struck a shopping cart I did not see, causing minor damage/dent to the liftgate (no injuries). Additional ADAS safety concern (near-miss / repeated events): During the first year of ownership, on at least two occasions while using Intelligent Cruise Control / driver assist (steering assist) on a highway, when the vehicle ahead braked, my vehicle did not slow down or brake as expected and continued approaching at the prior speed. I had to brake immediately and steer to avoid a collision. No crash or injuries occurred. Similar instances have occurred additional times; however, I was monitoring the system and manually braked in time when it did not slow/stop from a safe following distance. I am concerned about intermittent non-response of these driver-assist braking functions. Ongoing safety-related issues since about the 6th month of the first year: 1) Windshield washer system leak/empty reservoir (reduced visibility). Concern began after prior dealer visit on 06/03–06/04/2025 for panoramic sunroof noise. 2) Rear driver-side window intermittently lowers by itself (electrical). 3) Side mirror intermittently fails to unfold/open (visibility). 4) Water intrusion into cabin from top of front passenger door area during rain/car washes (photos available), raising concern for electrical/safe operation. 5) Panoramic sunroof creaking noise (distraction). Request NHTSA document and evaluate for potential defect trend.
NHTSA complaint #11704999 — an unverified report by a vehicle owner.
I am submitting this to supplement NHTSA Complaint No. 11704996 regarding a 2024 INFINITI QX60. Current mileage approx. 31,500. No injuries. Crash/Incident (property damage only): Within the first 2 months of ownership, while backing into a parking space at a grocery store parking lot, the Parking Collision Warning did not alert and Automatic Emergency Braking did not activate. I struck a shopping cart I did not see, causing minor damage/dent to the liftgate (no injuries). Additional ADAS safety concern (near-miss / repeated events): During the first year of ownership, on at least two occasions while using Intelligent Cruise Control / driver assist (steering assist) on a highway, when the vehicle ahead braked, my vehicle did not slow down or brake as expected and continued approaching at the prior speed. I had to brake immediately and steer to avoid a collision. No crash or injuries occurred. Similar instances have occurred additional times; however, I was monitoring the system and manually braked in time when it did not slow/stop from a safe following distance. I am concerned about intermittent non-response of these driver-assist braking functions. Ongoing safety-related issues since about the 6th month of the first year: 1) Windshield washer system leak/empty reservoir (reduced visibility). Concern began after prior dealer visit on 06/03–06/04/2025 for panoramic sunroof noise. 2) Rear driver-side window intermittently lowers by itself (electrical). 3) Side mirror intermittently fails to unfold/open (visibility). 4) Water intrusion into cabin from top of front passenger door area during rain/car washes (photos available), raising concern for electrical/safe operation. 5) Panoramic sunroof creaking noise (distraction). Request NHTSA document and evaluate for potential defect trend.
NHTSA complaint #11704999 — an unverified report by a vehicle owner.
As The vehicles drive it will intermittently lose power. This is continuous problem ever since 2 weeks after I purchased the vehicle. The power loss can last for 1 sec or most recently up to about 3 to 4 secs. The other day I had to pull over after the vehicle lost power and wait two minutes before starting back on the drive. When it loses power, the power steering goes out and if approaching a turn and/or a decent curve in the road, that can be very hazardous. I Believe this is a huge safety concern and many people have experienced the same malfunctions.
NHTSA complaint #11685426 — an unverified report by a vehicle owner.
I have disable their rear emergency breaking over 10 times. Every time I turn the vehicle off it turns back on automatically. I have a trailer mounted bike rack hooked up to my vehicle and every time I back up it slams on the breakes. I have take then steps to turn this off but it will not remain off. Having this turn back on automatically is a safety hazard in my opinion.
NHTSA complaint #11674082 — an unverified report by a vehicle owner.
Distorted view through the windshield. When looking at lights, double image is visible. This is especially pronounced at nights, causing poor visibility and eye strain. This issue seems to be isolated to vehicles with heads up display, because of the lamination.
NHTSA complaint #11661238 — an unverified report by a vehicle owner.
About a year ago, I was driving about 80 mph and the dash lights and radio just died, then within seconds everything came back on. It only happened that one time. The other day, I was on a busy highway headed home when my battery light came on. I just replaced both the alternator and battery less than a year ago. I started inching over to the left land (just in case) when the car just died and I had to coast to a stop in the middle of the highway WITH MY 3 KIDS!!! The police came and I was able to start the car and pull it on the shoulder, then a tow truck came and dropped it off at Infiniti. They had my car for 2 days and couldn't find anything and they told me to come and pick it up. Within 30 minutes of me picking it up, it did the same thing so I took it right back to Infiniti and dropped it off. Today, they called me and it was finally doing what I said it was doing. Battery light, electrical cuts off and car just dies.
NHTSA complaint #11645018 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Vehicle has a CVT transmission and it failed around 87,000 miles. Both catalytic converters had to be replaced at this same time. When using assisted cruise control, the vehicle slams on the brake causing all passengers to jolt forward and vehicles behind to have to swerve not to hit me from behind. False automatic braking when passing a large vehicle. Engine constantly having issues and codes causing poor acceleration and jerking at low speeds. MAF sensor has failed twice in 5 months. Overall worst manufactured vehicle and very unsafe for driver and citizens.
NHTSA complaint #11617670 — an unverified report by a vehicle owner.
Vehicle has a CVT transmission and it failed around 87,000 miles. Both catalytic converters had to be replaced at this same time. When using assisted cruise control, the vehicle slams on the brake causing all passengers to jolt forward and vehicles behind to have to swerve not to hit me from behind. False automatic braking when passing a large vehicle. Engine constantly having issues and codes causing poor acceleration and jerking at low speeds. MAF sensor has failed twice in 5 months. Overall worst manufactured vehicle and very unsafe for driver and citizens.
NHTSA complaint #11617670 — an unverified report by a vehicle owner.
Warning light came on saying that the Lane departure warning and Forward were not working. Another message said "Unavailable High Cabin Temperature". After further investigation 2 of the 3 advanced navigation aids were flashing which means they may not be working correctly. In reality 1; the lane departure warning and functions stopped working. 2; Cruise Control was working. 3; Vehicle to vehicle distance control or AEB (Automatic Emergency Braking) seemed to work. I did not feel comfortable fully testing this last mode out. I did not want to accidently crash into the vehicle in front of me. 4. The Blind spot stopped working. 5. The TSR (Traffic Sign Recognition) seemed to stop working also. We have pictures and a video of the issues on the instrument cluster if needed. We were driving from Del CA to our home in Mesa AZ. First part of the trip Del Mar to Yuma AZ was fine. We stopped for lunch in Yuma AZ for like an hour. Outside temperature was like 109. No issues when we continued on toward glia Bend AZ. We stopped in Gila Bend AZ for a quick break. My safety was put at risk on my last quarter of my drive between Gila Bend AZ to my Home in Mesa AZ. I could no longer rely on the lane departure, Intelligent Lane Intervention and Blind Spot detection/intervention etc... We took our 2023 Infinity QX60 to Coulter Infinity Mesa to have the vehicle checked out on 8/3/24. No issue found. I even notified them that After understanding that the air was due to the cabin temperature, that I set my side of the vehicle to the LO setting which is 60 degrees. My wife already had her side of the car to like 68 degrees. When we got home I opened the hood almost immediately to check (feel) the AC units lines. They were both the same temperature as the outdoor air. Like 110. If there is technology that would allow these cameras to operate at above the 104 degrees stared in Technical Service bulletin ITB22-035 dated October 10, 2022, I feel a recall is in order. Thank You
NHTSA complaint #11606840 — an unverified report by a vehicle owner.
Warning light came on saying that the Lane departure warning and Forward were not working. Another message said "Unavailable High Cabin Temperature". After further investigation 2 of the 3 advanced navigation aids were flashing which means they may not be working correctly. In reality 1; the lane departure warning and functions stopped working. 2; Cruise Control was working. 3; Vehicle to vehicle distance control or AEB (Automatic Emergency Braking) seemed to work. I did not feel comfortable fully testing this last mode out. I did not want to accidently crash into the vehicle in front of me. 4. The Blind spot stopped working. 5. The TSR (Traffic Sign Recognition) seemed to stop working also. We have pictures and a video of the issues on the instrument cluster if needed. We were driving from Del CA to our home in Mesa AZ. First part of the trip Del Mar to Yuma AZ was fine. We stopped for lunch in Yuma AZ for like an hour. Outside temperature was like 109. No issues when we continued on toward glia Bend AZ. We stopped in Gila Bend AZ for a quick break. My safety was put at risk on my last quarter of my drive between Gila Bend AZ to my Home in Mesa AZ. I could no longer rely on the lane departure, Intelligent Lane Intervention and Blind Spot detection/intervention etc... We took our 2023 Infinity QX60 to Coulter Infinity Mesa to have the vehicle checked out on 8/3/24. No issue found. I even notified them that After understanding that the air was due to the cabin temperature, that I set my side of the vehicle to the LO setting which is 60 degrees. My wife already had her side of the car to like 68 degrees. When we got home I opened the hood almost immediately to check (feel) the AC units lines. They were both the same temperature as the outdoor air. Like 110. If there is technology that would allow these cameras to operate at above the 104 degrees stared in Technical Service bulletin ITB22-035 dated October 10, 2022, I feel a recall is in order. Thank You
NHTSA complaint #11606840 — an unverified report by a vehicle owner.
Warning light came on saying that the Lane departure warning and Forward were not working. Another message said "Unavailable High Cabin Temperature". After further investigation 2 of the 3 advanced navigation aids were flashing which means they may not be working correctly. In reality 1; the lane departure warning and functions stopped working. 2; Cruise Control was working. 3; Vehicle to vehicle distance control or AEB (Automatic Emergency Braking) seemed to work. I did not feel comfortable fully testing this last mode out. I did not want to accidently crash into the vehicle in front of me. 4. The Blind spot stopped working. 5. The TSR (Traffic Sign Recognition) seemed to stop working also. We have pictures and a video of the issues on the instrument cluster if needed. We were driving from Del CA to our home in Mesa AZ. First part of the trip Del Mar to Yuma AZ was fine. We stopped for lunch in Yuma AZ for like an hour. Outside temperature was like 109. No issues when we continued on toward glia Bend AZ. We stopped in Gila Bend AZ for a quick break. My safety was put at risk on my last quarter of my drive between Gila Bend AZ to my Home in Mesa AZ. I could no longer rely on the lane departure, Intelligent Lane Intervention and Blind Spot detection/intervention etc... We took our 2023 Infinity QX60 to Coulter Infinity Mesa to have the vehicle checked out on 8/3/24. No issue found. I even notified them that After understanding that the air was due to the cabin temperature, that I set my side of the vehicle to the LO setting which is 60 degrees. My wife already had her side of the car to like 68 degrees. When we got home I opened the hood almost immediately to check (feel) the AC units lines. They were both the same temperature as the outdoor air. Like 110. If there is technology that would allow these cameras to operate at above the 104 degrees stared in Technical Service bulletin ITB22-035 dated October 10, 2022, I feel a recall is in order. Thank You
NHTSA complaint #11606840 — an unverified report by a vehicle owner.
The contact owns a 2019 Infiniti QX60. The contact stated that while reversing, the back-up camera malfunctioned and a black screen appeared, causing a visibility hazard for the driver. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 19V654000 (Back Over Prevention). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 20,000.
NHTSA complaint #11601179 — an unverified report by a vehicle owner.
I'm hoping to solve a problem or at least get a positive answer why my FEB Warning Indicator Light comes on "SPORADICALLY". I had noticed it quite a few times either driving on the freeway, secondary roads, at higher and lower speeds and especially troublesome, when there are not any hazards or... Now my light stay on all time
NHTSA complaint #11578781 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I'm hoping to solve a problem or at least get a positive answer why my FEB Warning Indicator Light comes on "SPORADICALLY". I had noticed it quite a few times either driving on the freeway, secondary roads, at higher and lower speeds and especially troublesome, when there are not any hazards or... Now my light stay on all time
NHTSA complaint #11578781 — an unverified report by a vehicle owner.
I'm hoping to solve a problem or at least get a positive answer why my FEB Warning Indicator Light comes on "SPORADICALLY". I had noticed it quite a few times either driving on the freeway, secondary roads, at higher and lower speeds and especially troublesome, when there are not any hazards or... Now my light stay on all time
NHTSA complaint #11578781 — an unverified report by a vehicle owner.