Infiniti QX60 electrical problems

ELECTRICAL SYSTEM

I was in drive and stopped to make a left hand turn. When it was my turn to go, I pressed on the gas and did not move, so I looked over at the gear shift and it switched itself into Neutral from Drive, by itself. I did not touch it or bump it.

NHTSA complaint #11761862 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

The liftgate is not merely a matter of inconvenience. Its repeated failure directly interferes with my ability to enter, exit, and safely use the vehicle. I am concerned that the liftgate could also fail during an emergency or close, latch, or operate unpredictably. Right after we first bought the vehicle, we brought it in due to the hatch not opening, approx. Aug. 2024. They said to shove a screwdriver into the hatch to get it working again. It's also listed in their vehicle booklet that is given to you when you buy the SUV. That doesn't mean there is a recall but it's pretty darn close. They want me to wiggle into the back of the vehicle and jam a screwdriver into who knows where. I would love to see them do this without upper body strength and non-working legs. The vehicle has also experienced additional problems, including malfunctioning alarms, electrical issues, and other recurring defects. I have something called vehicle assist, it doesn't work. Alarms are supposed to go off if you leave your lane and pull you back into your original lane. No, you drift accross three lanes. Some problems have returned after attempted repairs. The vehicle has reportedly been presented for repair approximately three times and has been unavailable or out of service for an extraordinary amount of time, approximately 300 plus days in total. Today my caretaker was to take me to a VA and to the pharmacy to get my meds.

NHTSA complaint #11759843 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

On August 10, 2026, my 2024 INFINITI QX60 unexpectedly locked while the Intelligent Key was still inside the vehicle, trapping my two young children inside on a hot day. The Intelligent Key was inside my purse on the front passenger seat. The purse also contained my phone, house keys, and another vehicle key fob. There were no large metallic objects in the purse. I was closing the passenger-side rear door when I heard the vehicle lock. My hand may have contacted the exterior rear-door handle/lock sensor while closing the door, but I cannot be certain. I did not intentionally lock the vehicle. Because two young children were trapped inside in hot weather, a friend called 911. Firefighters responded and opened the vehicle. After returning home, we attempted to reproduce the incident, but the vehicle correctly prevented us from locking it with the Intelligent Key inside. Therefore, I am concerned about a possible intermittent failure of the Intelligent Key detection/lockout protection system. The vehicle has not yet been inspected by an INFINITI dealer. I have reported the incident to INFINITI Consumer Affairs and plan to have the vehicle inspected by an authorized INFINITI dealer. There were no warning lights or warning messages before the incident that I am aware of. The vehicle is available for inspection. This incident created a serious safety risk because two young children were trapped inside a locked vehicle in hot weather and emergency intervention by the fire department was required.

NHTSA complaint #11756519 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

When driving my car when I am at a certain speed whether 60 or above on the highway, when I start to decelerate the car starts to shake. It is often as I drive daily. The FCW is constantly coming on saying manufacturer failure check manual. Also since I cannot update my maps as the disc is no longer made I use a car play. The music always cuts out

NHTSA complaint #11749353 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

The contact owns a 2024 Infiniti QX60. The contact stated that the vehicle intermittently jolted while stopping, and the infotainment screen and instrument panel intermittently turned off and restarted independently. Additionally, the blind spot detection system and the Lane Keep Assist were intermittently inoperable, and the power window master door lock button was inoperable. The transmission slipped out of gear once. Additionally, the hatch failed to open, preventing to contact from accessing the wheelchair. The contact stated that as a [XXX] he was overwhelmed and saddened by the persistent failures and the inability to access the wheelchair as needed. The contact stated that the vehicle was purchased from a dealer who had sold the business to another dealer, who refused to honor the warranty on the vehicle. The contact called another dealer, Palm Springs Nissan (68177 Kyle Rd, Cathedral City, CA 92234); and was provided the same information as the first dealer. The manufacturer was notified of the failure and advised the contact to tow the vehicle to a dealer 3 hours away at the owner's expense; however, the contact stated to the manufacturer that towing the vehicle should be covered under the warranty policy. The contact had purchased the extended warranty, and the vehicle was paid off. The manufacturer declined to cover the towing and denied further assistance. The vehicle was not diagnosed or repaired. The failure mileage was approximately 12,000.INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11747143 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

I am reporting a serious safety concern with my 2016 Infiniti QX60 involving a defective cooling fan system. The vehicle currently experiences a ticking/tapping noise from the cooling fan, and the fan does not operate properly, which has caused the engine to overheat. This condition creates a significant safety hazard, as engine overheating can lead to sudden engine failure while driving, increasing the risk of an accident. The issue also makes it unsafe to use essential features such as the air conditioner in hot weather and the defroster in cold conditions, which impacts visibility and driver safety. This defect appears to be part of a known issue affecting this vehicle platform, where the cooling fan system fails prematurely. I understand there have been allegations, including in Anderson v. Nissan North America, that the manufacturer may have been aware of this defect but did not adequately disclose it. In addition, I am aware that this vehicle model has been associated with other safety-related recalls, including issues involving the ABS actuator (which may pose a fire risk) and the hybrid powertrain control system (if applicable). These existing concerns further highlight the urgency of addressing this defect. This is not normal wear and tear, but a potential safety-related defect that places drivers, passengers, and others on the road at risk. I am concerned about continuing to operate this vehicle and potentially causing an accident or injury due to overheating or loss of vehicle function. I am requesting that this issue be formally investigated to determine whether a recall or corrective action is necessary to prevent harm.

NHTSA complaint #11731367 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

This vehicle has been to the dealership five times for the car alarm will randomly go off. This issue is hard to replicate. In the final time that I took it to the dealer, I had a rental car and what we found is that when the car is parked and it’s locked and you pull in next to it. The car alarm will go off the car was never touched. It just goes off. does it go off in that situation every single time no. So it’s at the point where if the alarm goes off, it doesn’t mean anything to me. There is no concern. It’s like the boy who cried wolf this car just the alarm will just go off anytime it’s locked and in a parking lot or just sitting by itself I have asked Infinity corporate to get involved and they said that they have done everything to help and they are unable to fix the problem

NHTSA complaint #11728557 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

After going through a touchless car wash with undercarriage spray and clean, the vehicle stalled 5-10 minutes later. This occurred after the wash was completed and driving away. Suddenly the engine began to lose power, stumbled, and then died while driving. If I had to guess this was a sensor or some electrical component that may have been affected by the water spray from underneath. There were no check engine or other warning lights when this occurred. Attempted to restart the engine. After a few seconds longer than normal it started and appeared to run fine. Drove it home afterward. If the water caused the issue there are serious implications for driving in rain, through puddles, or snow as that water can migrate up into the engine compartment during driving (would be especially dangerous at highway speeds). If it makes any difference, the vehicle did idle fine for a few minutes after leaving and stopping outside the touchless car wash. Only after a walkaround, removing trash from the vehicle, and then driving away did the stall occur.

NHTSA complaint #11724412 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

On February 27th, 2026, around 2:00 PM, while driving my 2024 Infinity QX60 on Hwy. 459 in Birmingham, AL, at approximately 70 mph in heavy traffic, the engine suddenly shut down completely and shifted into neutral without any prior warning lights, noises, or symptoms. I had great difficulty figuring out what had happened, and struggled to avoid being hit while crossing over three lanes to coast to the shoulder. I attempted to put the car back into drive without success and was absolutely terrified as I barely missed being hit by an 18-wheeler traveling behind me at a high rate of speed. The car was shuddering, but I managed to drive a short distance to the Birmingham Nissan dealer. After an inspection, they stated it was due to an improperly installed air filter that interfered with the MAF, and I was told I had to pay $1,000 for repairs. The Forward Collision warning sensor went out after the MAF was repaired, but the car was released to us. We had to take it right back to the dealer and leave it again.

NHTSA complaint #11723735 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

I had just gotten a safety inspection 15 days prior to this event to renew my registration. The car had been driving perfectly. Me and my wife had drove to my daughter’s school to pick her up. The school is about 10 minutes away from our home. Once we left the school we got about 3 minutes down the road and started smelling a strong electrical/plastic burning smell. Suddenly the car stalled and shut off. Then it cranked back up. Then it shut off. It did that several times. Smoke started pouring out from under the hood. I was barely able to get the car off the road and into a parking lot before it completely died and stopped cranking and stalling. I immediately got my family out of the car and had them run to safety. There was several other family’s with their children who had also just been picked up all around us. So I ran to car and popped the hood. There was so much electrical smoke coming out from driver side area. It appeared to be coming from the hybrid high voltage system under the ECM. I quickly disconnected the negative terminal on the 12v battery to shut down the electrical systems on the car. I have called Infiniti and I am dropping car off tomorrow to have a full inspection done to find out what happened. I am reaching out to you because I know that there is documented reports of this exact thing happening to other cars and that there was a recall R21B4 that they did a software update for. I believe that that update did not work to prevent this catastrophic event from happening. I don’t know if they will try to act like this was not related to the recall so I am trying to cover all my bases here by filing this complaint with y’all as well. I also have an open claim with Infiniti corporate. They are trying to just say that I no longer have a warranty for my car but this is a safety concern not just a warranty issue. I will be taking my car to Infiniti Clear Lake in Houston Texas tomorrow for them to look at it.

NHTSA complaint #11719713 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

1. Airbags and seatbelt lights: The vehicle airbags light and seatbelt lights keeps flashing and after taking it to the dealer, they keep suggesting buying a new passenger seat assembly coasting thousands of dollars. Many similar complaints online with no resolutions or temporary solutions by the dealers. 2. CVT transmission problem: Vehicle jerking, and hesitating when driving. Vehicle also struggling to find the right amount of power. Dealer installed new transmission for free under extended manufacturer warranty. Problem is still there and has gotten worse. Struggling to accelerate or even lose power. Vehicle not in a drivable state with significant safety issue. Dealer insists there is nothing wrong after 3 subsequent visits after the first transmission installation. Vehicle pretty much totaled due to main component failure.

NHTSA complaint #11716975 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER

Odometer Fraud. The contact purchased a 2019 Infinity QX60. The contact discovered a mileage discrepancy after the purchase. The vehicle was a dealer sale. At the time of purchase, on February 25, 2022, the mileage was 59,607. It was later discovered that the mileage on the Title was 116,134. The check engine warning light illuminated, and the vehicle was taken to the dealer. The contact retrieved a Carfax history check, and it showed that on Oct. 4, 2021, the mileage was 52,177. Then, 48 hours later, on Oct. 6, 2021, on the recorded certified checklist, the mileage was 53,854. The information on the Carfax report was before the contact purchased the vehicle. The contact stated that on Oct. 6, 2021, the mileage information was blank on the Carfax report. The dealer was contacted; however, no assistance was provided.

NHTSA complaint #11709996 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER

Odometer Fraud. The contact purchased a 2015 Infinity QX60. The contact discovered a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 99,500. It was later discovered that the mileage on the title was 165,000. The vehicle was taken to the dealer for an oil change, and the contact was informed about the mileage discrepancy.

NHTSA complaint #11705069 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

Most issues began around the 6th month of the first year of ownership and have persisted. Current mileage is ~31,500. Safety-related defects: 1.Washer system leak/empty reservoir: washer fluid repeatedly drains/ends up empty, preventing windshield cleaning while driving and reducing visibility. Began after a dealer visit on 06/03–06/04/2025 for panoramic sunroof noise (“concern began after prior dealer visit on 06/03–06/04/2025”). 2.Rear driver-side window intermittently lowers by itself (electrical), creating distraction and a safety/security risk. 3.Side mirror intermittently fails to unfold/open, reducing rear/side visibility. 4.Water intrusion into cabin from top of front passenger door area during rain/car washes, causing staining/odor and raising concern for electrical components/safe operation. 5.Panoramic sunroof creaking noise when closed (driver distraction); prior service attempt (~2 days) did not resolve. 6.ADAS concerns: Automatic Emergency Braking and Parking Collision Warning intermittently fail to activate / provide alerts when expected, creating driver distraction and uncertainty about proper system operation. No crash or injury has occurred. Please document these issues and evaluate for a potential defect trend/recall if similar complaints exist.

NHTSA complaint #11704996 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

Hello, When I originally leased this vehicle I had electrical issues with the radio and also an intermittent rotten egg smell. I have brought my car in for this they said they fixed the radio issue but didn’t smell the smell we were smelling in it. As soon as I got it back the same stuff was happening again. I had brought it back in for service and they said they couldn’t find anything from with it. In October I was at a shopping center and and my car wouldn’t start. I had called they told me service was closing I would need to call for a tow truck I walked home because I needed to get to my son’s football game and picked up the other set of keys walked back and the vehicle started. I know it’s not the keys because the vehicle wouldn’t start with the phone app. Since that day 3 other times the vehicle wouldn’t start but eventually did within a few minutes. Last night as I was leaving the hospital visiting my mom my car wouldn’t open. I tried a few times and then used the app and the app was able to unlock the car doors. This is a brand new 2026 vehicle and I’m not getting help from the service department at the dealership. Can you please advise me on what to do?

NHTSA complaint #11697364 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

Because I bought the car used in June of this year, around July, the driver's and passenger's side airbag warning lights on the display panel started flashing, then disappeared after a few days. After August, they kept flashing and then stopped altogether. I took it to an Infiniti dealership for inspection, and the mechanic reported that the airbag sensors were malfunctioning and there was no connection between the airbags and the computer system platform, and that other problems might even be discovered during the repair process. This result seriously affects my driving safety, and I believe it's a quality issue with the car's performance, not a problem caused by driving a used car.

NHTSA complaint #11696844 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER

Odometer Fraud. The contact purchased a 2020 Infiniti QX60. The contact discovered a mileage discrepancy after the purchase. Additionally, the transmission was jerking while the vehicle was being driven. The vehicle was a dealer sale. At the time of purchase, the mileage was 46,000. The vehicle was taken to the local dealer, but no assistance was provided. It was later discovered that the mileage on the Title was 57,000. The VIN was not available.

NHTSA complaint #11694793 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

I've had multiple instances of electrical "shorts" with the vehicle resulting in the sonar system setting off warnings while driving on the highway and having to be replaced twice; the driver mirror shorted and had to be replaced; for a period of months, I would put my belongings in the passenger seat of my vehicle and by the time I got to the driver side of the vehicle, it would lock on me, or I would put it in the back seat, and by the time I exited the driver's side door, the back left door would lock on me (fortunately it was just a work bag and not a child) because the left door lock shorted; and various components of the trunk have shorted on multiple occasions causing the trunk to open a few inches and then snap shut. I have videos of the foregoing in addition to the attached documentation.

NHTSA complaint #11694243 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

While driving, the vehicle often brakes and accelerates without my control. I've reported this issue before. My brakes are fine, according to the vehicle status.

NHTSA complaint #11689590 — an unverified report by a vehicle owner.