Owners have filed 54 complaints
about the 2013 Jaguar XF with NHTSA between 2013 and 2026.
The largest single group is the engine & cooling.
Across this model's run it ranks 4 of 7 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 37
Against the median year of the Jaguar XF. 50 means typical for this
model; 100 means roughly double.
Severity — 100
22.2% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 47
28% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
1,000 – 9,999 miles
310.3%
10,000 – 24,999 miles
13.4%
25,000 – 49,999 miles
620.7%
50,000 – 74,999 miles
724.1%
75,000 – 99,999 miles
931.0%
100,000 – 149,999 miles
310.3%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
Configuration
Overall
Front
Side
Rollover
2013 Jaguar XF 4 DR AWD
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2013 Jaguar XF 4 DR RWD
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When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Oct 2013peak 5May 2026
NHTSA investigations into the 2013 Jaguar XF
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
PE16015Opened 16 Dec 2016Closed 11 Aug 2020POWER TRAIN:AUTOMATIC TRANSMISSION
Powered vehicle rollaway
On December 16, 2016, ODI opened PE16-015 to investigate seven complaints alleging incidents of powered rollaway in model year (MY) 2012 through 2014 Land Rover/Range Rover Evoque and Jaguar XF vehicles. The complaints all alleged that the rollaway incidents occurred after the operators shifted to Park and exited the vehicle with the engine left running. All of the incidents alleged that crashes resulted from the unexpected vehicle movement and three alleged injuries. Two of the complaints counted in the opening resume (ID's 10760326 and 10884136) involved the same vehicle and incident. ODI ha...
Recalls on the 2013 Jaguar XF
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
18V009000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2013 Jaguar XF vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Unless included in "Zone A" above, Jaguar is recalling certain 2010 Jaguar XF vehicles, originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Unless included in Zone A and Zone B above, Jaguar is recalling certain 2009 MY Jaguar XF vehicles, originally sold, or ever registered, in Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air ba
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
18V010000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2014-2015 Jaguar XF vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Unless included in "Zone A" above, Jaguar is also recalling certain 2011-2015 Jaguar XF vehicles, originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Unless included in Zone A and Zone B above, Jaguar is also recalling certain 2010-2015 Jaguar XF vehicles, originally sold, or ever registered in Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with certain air bag inflators assembled as part of the pas
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
16V796000
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain model year 2013-2015 Jaguar XF vehicles manufactured May 22, 2013, to June 15, 2015 and equipped with 2.0L GTDi engines. The affected vehicles may have insufficient clearance between the underfloor fuel delivery lines and the under shield and body allowing the fuel lines to chafe, possibly resulting in a fuel leak.
Risk: A fuel leak in the presence of an ignition source can increase the risk of a fire.
16V137000
STEERING:HYDRAULIC POWER ASSIST SYSTEM
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain model year 2013-2015 Jaguar XF vehicles manufactured May 16, 2012, to June 15, 2015 and equipped with 2.0L GTDi engines. The retaining bolt for the Front End Auxiliary Drive (FEAD) idler pulley on the engine may fail resulting in a loss of power steering assist.
Risk: A loss of power steering assist may increase the risk of a crash.
15V091000
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain model year 2013 XF vehicles manufactured September 11, 2012, to October 8, 2012. The electronic modules which control the fuel pump may shut down causing the fuel pump to stop pumping fuel.
Risk: The fuel pump shutdown will result in the vehicle stalling. The vehicle would also lose power-assisted braking and power-assisted steering. Any of these conditions may increase the risk of a vehicle crash.
14V390000
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain model year 2013-2014 XF (XFR-S) vehicles manufactured July 2, 2013, to April 11, 2014. A component within the Power Assist Steering system (PAS) may collapse and restrict fluid flow within the PAS hose causing a loss of power steering.
Risk: The reduction of power steering assist can increase the steering effort needed, increasing the risk of a crash.
14V291000
SERVICE BRAKES, HYDRAULIC:FLUID
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain model year 2013-2014 XF vehicles manufactured October 18, 2012, through February 25, 2014. In the affected vehicles, the right-hand rear brake pipe may wear against a bracket located on the rear sub frame. This condition may cause the brake pipe to wear through and leak brake fluid.
Risk: Leaking brake fluid can lengthen braking distance and increase the risk of a vehicle crash.
14V181000
ENGINE AND ENGINE COOLING
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain model year 2013 and 2014 XF 2.0L GTDi vehicles manufactured May 2013 through October 2013. The hose clamp for the Charge Air Cooler (CAC) hose may be out of position and loose, allowing the hose to detach.
Risk: If the CAC hose detaches, the engine may stall, increasing the risk of a crash. Additionally, steering and brake assistance may be lost further increasing the risk.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 20180093,073 units in Canada
Airbag
On certain vehicles, long-term exposure to high absolute humidity and temperature, combined with high temperature cycling, could eventually degrade the propellant contained in the passenger frontal airbag. This could cause the airbag to deploy with more force than normal. As a result, if the vehicle were involved in a collision that warrants airbag deployment, fragments could be propelled toward vehicle occupants, and the airbag assembly could be damaged, preventing proper function. These issues could increase the risk of injury. Correction: Dealers will replace the passenger frontal airbag module. Note: Canadian climate results in the propellant degrading slowly. The recall is being conducted as a precaution to address future risk, and is expected to replace the passenger frontal airbag module before their function would be affected.
Recall 201420129 units in Canada
Brakes
On certain vehicles, the right rear brake line may have been routed incorrectly and may come into contact with a rear subframe bracket, causing abrasion damage which could result in a brake fluid leak. This could increase stopping distances, possibly resulting in a crash causing injury and/or property damage. Correction: Dealers will inspect and reroute and/or replace the brake line, as necessary.
Recall 201410616 units in Canada
Engine
On certain vehicles, a connection in the charge air cooler piping could separate under high engine load conditions, such as during vehicle acceleration. This would cause an immediate loss of power and could result in engine stalling, increasing the risk of a crash causing injury and/or property damage. Correction: Dealers will inspect the hose connection clamp and reposition and/or tighten as necessary.
Recall 201410538 units in Canada
Suspension
On certain vehicles, the rear suspension toe link may separate from the subframe when subjected to high loads. This could result in a loss of control and increase the risk of a crash causing injury and/or property damage. Correction: Dealers will replace rear toe link fasteners.
Reports where the owner recorded a crash, a fire, an injury or a death.
Phoenix Arizona, 85016, AZCrash
STEERING
LOUD POPPING NOISE FOLLOWED BY LOW COOLANT MESSAGE FLASHING AND WHITE SMOKE VEHICLE LOST POWER AND STEERING BECAME DIFFICULT WHILE DRIVING UNTIL VEHICLE REFUSED TO GO AS I TRIED TO PULL INTO A GAS STATION THE VEHICLE BECAME DISABLED, AND CAUSED A SINGLE VEHICLE CRASH, AND THE BUMPER AND DRIVER HEAD LIGHT WHICH I JUST PAID TO REPAIR IS NO GOOD AS A RESULT, AND POLICE HAD TO USE THEIR PATROL CARS IN ORDER TO PUSH ME OUT OF THE MIDDLE OF A BUSY INTERSECTION (TOOK ABOUT 15 MINS FOR RESPONSE) HAD TO WAIT 5AND A HALF HOURS TO HAVE THE VEHICLE TOWED HOME, VEHICLE DOES NOT RE START. VEHICLE HAD 7 RECALLS PREVIOUSLY REPAIRED INCLUDING JAGUAR CAC HOSE REPAIRATION. VEHICLE DOES NOT CURRENTLY FALL UNDER RECALL DUE TO PREVIOUS REPAIR. THE REPAIR FOR THIS RECALL ISSUED BACK IN 2014 FAILED. JAGUAR DEALERSHIP UNHELP FUL. CAR HAS BEEN PARKED OVER A MONTH AND A HALF NOW. HAVENT HAD A VEHICLE SINCE. UNDER THE HOOD YOU CAN VISIBLY SEE A HOSE THAT IS SUPPOSED TO ATTACH TO SOMETHING THAT IS NOT ATTACHED. CANNOT VISIBLY SEE WHERE IT IS SUPPOSEDLY SUPPOSED TO ATTACH TO
NHTSA complaint #11476527 — an unverified report by a vehicle owner.
Phoenix Arizona, 85016, AZCrash
ENGINE
LOUD POPPING NOISE FOLLOWED BY LOW COOLANT MESSAGE FLASHING AND WHITE SMOKE VEHICLE LOST POWER AND STEERING BECAME DIFFICULT WHILE DRIVING UNTIL VEHICLE REFUSED TO GO AS I TRIED TO PULL INTO A GAS STATION THE VEHICLE BECAME DISABLED, AND CAUSED A SINGLE VEHICLE CRASH, AND THE BUMPER AND DRIVER HEAD LIGHT WHICH I JUST PAID TO REPAIR IS NO GOOD AS A RESULT, AND POLICE HAD TO USE THEIR PATROL CARS IN ORDER TO PUSH ME OUT OF THE MIDDLE OF A BUSY INTERSECTION (TOOK ABOUT 15 MINS FOR RESPONSE) HAD TO WAIT 5AND A HALF HOURS TO HAVE THE VEHICLE TOWED HOME, VEHICLE DOES NOT RE START. VEHICLE HAD 7 RECALLS PREVIOUSLY REPAIRED INCLUDING JAGUAR CAC HOSE REPAIRATION. VEHICLE DOES NOT CURRENTLY FALL UNDER RECALL DUE TO PREVIOUS REPAIR. THE REPAIR FOR THIS RECALL ISSUED BACK IN 2014 FAILED. JAGUAR DEALERSHIP UNHELP FUL. CAR HAS BEEN PARKED OVER A MONTH AND A HALF NOW. HAVENT HAD A VEHICLE SINCE. UNDER THE HOOD YOU CAN VISIBLY SEE A HOSE THAT IS SUPPOSED TO ATTACH TO SOMETHING THAT IS NOT ATTACHED. CANNOT VISIBLY SEE WHERE IT IS SUPPOSEDLY SUPPOSED TO ATTACH TO
NHTSA complaint #11476527 — an unverified report by a vehicle owner.
Phoenix Arizona, 85016, AZCrash
SERVICE BRAKES
LOUD POPPING NOISE FOLLOWED BY LOW COOLANT MESSAGE FLASHING AND WHITE SMOKE VEHICLE LOST POWER AND STEERING BECAME DIFFICULT WHILE DRIVING UNTIL VEHICLE REFUSED TO GO AS I TRIED TO PULL INTO A GAS STATION THE VEHICLE BECAME DISABLED, AND CAUSED A SINGLE VEHICLE CRASH, AND THE BUMPER AND DRIVER HEAD LIGHT WHICH I JUST PAID TO REPAIR IS NO GOOD AS A RESULT, AND POLICE HAD TO USE THEIR PATROL CARS IN ORDER TO PUSH ME OUT OF THE MIDDLE OF A BUSY INTERSECTION (TOOK ABOUT 15 MINS FOR RESPONSE) HAD TO WAIT 5AND A HALF HOURS TO HAVE THE VEHICLE TOWED HOME, VEHICLE DOES NOT RE START. VEHICLE HAD 7 RECALLS PREVIOUSLY REPAIRED INCLUDING JAGUAR CAC HOSE REPAIRATION. VEHICLE DOES NOT CURRENTLY FALL UNDER RECALL DUE TO PREVIOUS REPAIR. THE REPAIR FOR THIS RECALL ISSUED BACK IN 2014 FAILED. JAGUAR DEALERSHIP UNHELP FUL. CAR HAS BEEN PARKED OVER A MONTH AND A HALF NOW. HAVENT HAD A VEHICLE SINCE. UNDER THE HOOD YOU CAN VISIBLY SEE A HOSE THAT IS SUPPOSED TO ATTACH TO SOMETHING THAT IS NOT ATTACHED. CANNOT VISIBLY SEE WHERE IT IS SUPPOSEDLY SUPPOSED TO ATTACH TO
NHTSA complaint #11476527 — an unverified report by a vehicle owner.
at 30,000 milesBonita Springs, FL1 injured
POWER TRAIN
TAKATA RECALL I HAVE A 2013 JAGUAR XF 3.0 THAT BEGAN RUNNING A LITTLE ROUGH AROUND 30,000 MILES IN 2016. THE CHECK ENGINE LIGHT CAME ON AND WHEN I TOOK IT BACK TO THE RETAILER THEY SAID THERE WAS NOTHING WRONG "POSSIBLY A LOOSE GAS CAP." A FEW WEEK LATER, TOWARDS THE END OF 2016 AND LESS THAN 40,000 MILES ON THE VEHICLE THE CHECK ENGINE LIGHT CAME ON AGAIN, BUT THIS TIME THE CAR STARTED TO SMOKE AND OVERHEAT, SO I PULLED OFF TO THE SIDE OF THE HIGHWAY, INTO A PARKING LOT AS QUICKLY AS I COULD. THE COOLANT HAD BEEN LEAKING AND WAS DANGEROUSLY LOW. I ADDED COOLANT AS PER THE JAGUAR HANDBOOK INSTRUCTION AND ABOUT AN HOUR LATER TRIED TO GET BACK ON THE ROAD. THE CAR RAN FINE FOR A FEW MILES, BUT ONCE I STARTED TO ACCELERATE INTO THE 50-60 MPH RANGE ONTO THE HIGHWAY AGAIN A FEW MILES DOWN THE ROAD, THE SAME THING HAPPENED. IT STARTED TO OVERHEAT AND SMOKE TERRIBLY. I PULLED OVER TO THE SHOULDER AS QUICKLY AS SAFELY POSSIBLE AND NOTIFIED JAGUAR ROADSIDE ASSISTANCE IN ORDER TO HAVE THE CAR TOWED BACK TO THE DEALERSHIPS SERVICE DEPARTMENT TO BE WORKED ON. THE DEALERSHIP ENDED UP REPLACING THE ENGINE. I INSISTED THAT I WAS NOT COMFORTABLE WITH THIS CAR ANYMORE AND WANTED AN EXTENDED BUMPER TO BUMPER WARRANTY. I WAS ASSURED THAT THEY HAD PRACTICALLY "REPLACED EVERYTHING UNDER THE HOOD AND IT WOULD RUN LIKE A BRAND NEW CAR." THIS WAS 8 MONTHS AGO. THE CAR HAS SINCE BEEN IN THE SHOP FOR 3 ADDITIONAL MONTHS ON 10+ DIFFERENT OCCASIONS. THE CAR IS NOT SAFE TO DRIVE, IT BREAKS DOWN WHEN STARTING OR SOMETIMES EVEN WHEN ON THE HIGHWAY AND IS VERY DANGEROUS. IVE HAD QUITE A FEW CLOSE CALLS. THIS CAR IS DANGEROUS AND THE DEALERSHIP EITHER CANNOT FIX IT OR WANTS TO KEEP PUTTING BAND AIDES ON IT UNTIL MY WARRANTY IS OUT THEN ITS NOT THEIR PROBLEM ANYMORE. I HAVE LOST MY JOB DUE TO THE UNRELIABILITY OF THIS LEMON VEHICLE AND THE SERVICE DEPARTMENT IN FORT MYERS JAGUAR.
NHTSA complaint #11001287 — an unverified report by a vehicle owner.
at 30,000 milesBonita Springs, FL1 injured
UNKNOWN OR OTHER
TAKATA RECALL I HAVE A 2013 JAGUAR XF 3.0 THAT BEGAN RUNNING A LITTLE ROUGH AROUND 30,000 MILES IN 2016. THE CHECK ENGINE LIGHT CAME ON AND WHEN I TOOK IT BACK TO THE RETAILER THEY SAID THERE WAS NOTHING WRONG "POSSIBLY A LOOSE GAS CAP." A FEW WEEK LATER, TOWARDS THE END OF 2016 AND LESS THAN 40,000 MILES ON THE VEHICLE THE CHECK ENGINE LIGHT CAME ON AGAIN, BUT THIS TIME THE CAR STARTED TO SMOKE AND OVERHEAT, SO I PULLED OFF TO THE SIDE OF THE HIGHWAY, INTO A PARKING LOT AS QUICKLY AS I COULD. THE COOLANT HAD BEEN LEAKING AND WAS DANGEROUSLY LOW. I ADDED COOLANT AS PER THE JAGUAR HANDBOOK INSTRUCTION AND ABOUT AN HOUR LATER TRIED TO GET BACK ON THE ROAD. THE CAR RAN FINE FOR A FEW MILES, BUT ONCE I STARTED TO ACCELERATE INTO THE 50-60 MPH RANGE ONTO THE HIGHWAY AGAIN A FEW MILES DOWN THE ROAD, THE SAME THING HAPPENED. IT STARTED TO OVERHEAT AND SMOKE TERRIBLY. I PULLED OVER TO THE SHOULDER AS QUICKLY AS SAFELY POSSIBLE AND NOTIFIED JAGUAR ROADSIDE ASSISTANCE IN ORDER TO HAVE THE CAR TOWED BACK TO THE DEALERSHIPS SERVICE DEPARTMENT TO BE WORKED ON. THE DEALERSHIP ENDED UP REPLACING THE ENGINE. I INSISTED THAT I WAS NOT COMFORTABLE WITH THIS CAR ANYMORE AND WANTED AN EXTENDED BUMPER TO BUMPER WARRANTY. I WAS ASSURED THAT THEY HAD PRACTICALLY "REPLACED EVERYTHING UNDER THE HOOD AND IT WOULD RUN LIKE A BRAND NEW CAR." THIS WAS 8 MONTHS AGO. THE CAR HAS SINCE BEEN IN THE SHOP FOR 3 ADDITIONAL MONTHS ON 10+ DIFFERENT OCCASIONS. THE CAR IS NOT SAFE TO DRIVE, IT BREAKS DOWN WHEN STARTING OR SOMETIMES EVEN WHEN ON THE HIGHWAY AND IS VERY DANGEROUS. IVE HAD QUITE A FEW CLOSE CALLS. THIS CAR IS DANGEROUS AND THE DEALERSHIP EITHER CANNOT FIX IT OR WANTS TO KEEP PUTTING BAND AIDES ON IT UNTIL MY WARRANTY IS OUT THEN ITS NOT THEIR PROBLEM ANYMORE. I HAVE LOST MY JOB DUE TO THE UNRELIABILITY OF THIS LEMON VEHICLE AND THE SERVICE DEPARTMENT IN FORT MYERS JAGUAR.
NHTSA complaint #11001287 — an unverified report by a vehicle owner.
at 30,000 milesBonita Springs, FL1 injured
ENGINE
TAKATA RECALL I HAVE A 2013 JAGUAR XF 3.0 THAT BEGAN RUNNING A LITTLE ROUGH AROUND 30,000 MILES IN 2016. THE CHECK ENGINE LIGHT CAME ON AND WHEN I TOOK IT BACK TO THE RETAILER THEY SAID THERE WAS NOTHING WRONG "POSSIBLY A LOOSE GAS CAP." A FEW WEEK LATER, TOWARDS THE END OF 2016 AND LESS THAN 40,000 MILES ON THE VEHICLE THE CHECK ENGINE LIGHT CAME ON AGAIN, BUT THIS TIME THE CAR STARTED TO SMOKE AND OVERHEAT, SO I PULLED OFF TO THE SIDE OF THE HIGHWAY, INTO A PARKING LOT AS QUICKLY AS I COULD. THE COOLANT HAD BEEN LEAKING AND WAS DANGEROUSLY LOW. I ADDED COOLANT AS PER THE JAGUAR HANDBOOK INSTRUCTION AND ABOUT AN HOUR LATER TRIED TO GET BACK ON THE ROAD. THE CAR RAN FINE FOR A FEW MILES, BUT ONCE I STARTED TO ACCELERATE INTO THE 50-60 MPH RANGE ONTO THE HIGHWAY AGAIN A FEW MILES DOWN THE ROAD, THE SAME THING HAPPENED. IT STARTED TO OVERHEAT AND SMOKE TERRIBLY. I PULLED OVER TO THE SHOULDER AS QUICKLY AS SAFELY POSSIBLE AND NOTIFIED JAGUAR ROADSIDE ASSISTANCE IN ORDER TO HAVE THE CAR TOWED BACK TO THE DEALERSHIPS SERVICE DEPARTMENT TO BE WORKED ON. THE DEALERSHIP ENDED UP REPLACING THE ENGINE. I INSISTED THAT I WAS NOT COMFORTABLE WITH THIS CAR ANYMORE AND WANTED AN EXTENDED BUMPER TO BUMPER WARRANTY. I WAS ASSURED THAT THEY HAD PRACTICALLY "REPLACED EVERYTHING UNDER THE HOOD AND IT WOULD RUN LIKE A BRAND NEW CAR." THIS WAS 8 MONTHS AGO. THE CAR HAS SINCE BEEN IN THE SHOP FOR 3 ADDITIONAL MONTHS ON 10+ DIFFERENT OCCASIONS. THE CAR IS NOT SAFE TO DRIVE, IT BREAKS DOWN WHEN STARTING OR SOMETIMES EVEN WHEN ON THE HIGHWAY AND IS VERY DANGEROUS. IVE HAD QUITE A FEW CLOSE CALLS. THIS CAR IS DANGEROUS AND THE DEALERSHIP EITHER CANNOT FIX IT OR WANTS TO KEEP PUTTING BAND AIDES ON IT UNTIL MY WARRANTY IS OUT THEN ITS NOT THEIR PROBLEM ANYMORE. I HAVE LOST MY JOB DUE TO THE UNRELIABILITY OF THIS LEMON VEHICLE AND THE SERVICE DEPARTMENT IN FORT MYERS JAGUAR.
NHTSA complaint #11001287 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Houston, TX
ELECTRICAL SYSTEM
I own the car and have had it for 3 years well maintenance but I notice when I pump gas it doesn’t want to go water leak in the the car when it rain and the fuel g lm from the gas tank leaks and you can smell gas strongly
NHTSA complaint #11739654 — an unverified report by a vehicle owner.
Houston, TX
ENGINE
I own the car and have had it for 3 years well maintenance but I notice when I pump gas it doesn’t want to go water leak in the the car when it rain and the fuel g lm from the gas tank leaks and you can smell gas strongly
NHTSA complaint #11739654 — an unverified report by a vehicle owner.
Houston, TX
FUEL/PROPULSION SYSTEM
I own the car and have had it for 3 years well maintenance but I notice when I pump gas it doesn’t want to go water leak in the the car when it rain and the fuel g lm from the gas tank leaks and you can smell gas strongly
NHTSA complaint #11739654 — an unverified report by a vehicle owner.
Orlando, FL
POWER TRAIN
The contact owns a 2013 Jaguar XF. The contact stated while driving approximately 40 MPH, the vehicle was losing motive power. The contact stated that the drive(D) started flashing RED on the console by the shift selector and on the instrument cluster. The contact stated that the check engine warning light was also flashing. The contact pulled over, and stopped the vehicle, but had not turned the engine off. The contact shifted to park(P) and then shifted back to drive(D) and was able to resume normal driving. The contact stated that the failure had reoccurred. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was unknown.
NHTSA complaint #11618623 — an unverified report by a vehicle owner.
Orlando, FL
ENGINE
The contact owns a 2013 Jaguar XF. The contact stated while driving approximately 40 MPH, the vehicle was losing motive power. The contact stated that the drive(D) started flashing RED on the console by the shift selector and on the instrument cluster. The contact stated that the check engine warning light was also flashing. The contact pulled over, and stopped the vehicle, but had not turned the engine off. The contact shifted to park(P) and then shifted back to drive(D) and was able to resume normal driving. The contact stated that the failure had reoccurred. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was unknown.
NHTSA complaint #11618623 — an unverified report by a vehicle owner.
Union City, GA
EXTERIOR LIGHTING
To the best of my ability id like to explain why my car does not operate . i have taken my car to two jaguar dealership and have talked to Rocco' s European car repair shop as well and the all say that what is defective with my car is the central junction box. When I asked them all as to why this does not function they all said its a known problem with the car specifically due to "water ingress" leaking from the windshield wiper pump and on to the underside of the Central junction box and my wires are corroded and cause electrical failure as the say water and electricity are not a safe combination. with this malfunction my car no longer starts . Yes of course my car is available for inspection and it has been confirmed by both Hennessey Jaguar of Atlanta and Jaguar south Atlanta both have provided documentation as to the necessity to change the central junction box and both dealership's are not privately owned and not connected to one another yet they state the same reason as to why my car will not function. Yes my 2013 jaguar is a dangerous vehicle to drive as the car doors spontaneously opened and closed on their own the interior lights turned on and off and some other malfunctions engaged even when not engaged to do so i believe the breaking system also flashed traction control turns on even though i didn't ask it to be turned on. i am afraid that my car with water in the junction box could lead to an electrical fire as told to me by numerous mechanics Yes my car was inspected by both dealerships in Atlanta and both diagnosed the problem and being the "CJB." The symptoms initially started with my doors mysteriously locking and unlocking and then other electrical problems occurred after that. These symptoms first appeared in 2021 and there were messages that flashed on the dash message especially one that said see owners handbook i may not be sure of the wording but that's essentially the message . this is my best assessment of the problems.
NHTSA complaint #11522947 — an unverified report by a vehicle owner.
Union City, GA
ELECTRICAL SYSTEM
To the best of my ability id like to explain why my car does not operate . i have taken my car to two jaguar dealership and have talked to Rocco' s European car repair shop as well and the all say that what is defective with my car is the central junction box. When I asked them all as to why this does not function they all said its a known problem with the car specifically due to "water ingress" leaking from the windshield wiper pump and on to the underside of the Central junction box and my wires are corroded and cause electrical failure as the say water and electricity are not a safe combination. with this malfunction my car no longer starts . Yes of course my car is available for inspection and it has been confirmed by both Hennessey Jaguar of Atlanta and Jaguar south Atlanta both have provided documentation as to the necessity to change the central junction box and both dealership's are not privately owned and not connected to one another yet they state the same reason as to why my car will not function. Yes my 2013 jaguar is a dangerous vehicle to drive as the car doors spontaneously opened and closed on their own the interior lights turned on and off and some other malfunctions engaged even when not engaged to do so i believe the breaking system also flashed traction control turns on even though i didn't ask it to be turned on. i am afraid that my car with water in the junction box could lead to an electrical fire as told to me by numerous mechanics Yes my car was inspected by both dealerships in Atlanta and both diagnosed the problem and being the "CJB." The symptoms initially started with my doors mysteriously locking and unlocking and then other electrical problems occurred after that. These symptoms first appeared in 2021 and there were messages that flashed on the dash message especially one that said see owners handbook i may not be sure of the wording but that's essentially the message . this is my best assessment of the problems.
NHTSA complaint #11522947 — an unverified report by a vehicle owner.
Union City, GA
VISIBILITY/WIPER
To the best of my ability id like to explain why my car does not operate . i have taken my car to two jaguar dealership and have talked to Rocco' s European car repair shop as well and the all say that what is defective with my car is the central junction box. When I asked them all as to why this does not function they all said its a known problem with the car specifically due to "water ingress" leaking from the windshield wiper pump and on to the underside of the Central junction box and my wires are corroded and cause electrical failure as the say water and electricity are not a safe combination. with this malfunction my car no longer starts . Yes of course my car is available for inspection and it has been confirmed by both Hennessey Jaguar of Atlanta and Jaguar south Atlanta both have provided documentation as to the necessity to change the central junction box and both dealership's are not privately owned and not connected to one another yet they state the same reason as to why my car will not function. Yes my 2013 jaguar is a dangerous vehicle to drive as the car doors spontaneously opened and closed on their own the interior lights turned on and off and some other malfunctions engaged even when not engaged to do so i believe the breaking system also flashed traction control turns on even though i didn't ask it to be turned on. i am afraid that my car with water in the junction box could lead to an electrical fire as told to me by numerous mechanics Yes my car was inspected by both dealerships in Atlanta and both diagnosed the problem and being the "CJB." The symptoms initially started with my doors mysteriously locking and unlocking and then other electrical problems occurred after that. These symptoms first appeared in 2021 and there were messages that flashed on the dash message especially one that said see owners handbook i may not be sure of the wording but that's essentially the message . this is my best assessment of the problems.
NHTSA complaint #11522947 — an unverified report by a vehicle owner.
Lakewood, WA
ENGINE
The car employs a start/stop system to shut the engine when stopped. When it restarts the engine, the idle speed drops to about 400 RPM (half normal idle) and surges when it recovers. It has also stalled several times. I've asked the dealership to fix this, but when at the dealer, the system would not shut the engine so they have not verified the issue. The first safety issue happens if the driver is not expecting the surge resulting in sudden acceleration. The second issue happened when the car stalled at an intersection with other cars trying to get by. This has happened many times since I purchased the car in 2015. The stop/start function stopped working for a period of time when the primary battery was older and weak. Since replacing the batter, this is happening more frequently now. I did find this issue on KBB's website, but not on yours https://www.kbb.com/jaguar/xf/2013/recall/
NHTSA complaint #11513654 — an unverified report by a vehicle owner.
Phoenix Arizona, 85016, AZCrash
STEERING
LOUD POPPING NOISE FOLLOWED BY LOW COOLANT MESSAGE FLASHING AND WHITE SMOKE VEHICLE LOST POWER AND STEERING BECAME DIFFICULT WHILE DRIVING UNTIL VEHICLE REFUSED TO GO AS I TRIED TO PULL INTO A GAS STATION THE VEHICLE BECAME DISABLED, AND CAUSED A SINGLE VEHICLE CRASH, AND THE BUMPER AND DRIVER HEAD LIGHT WHICH I JUST PAID TO REPAIR IS NO GOOD AS A RESULT, AND POLICE HAD TO USE THEIR PATROL CARS IN ORDER TO PUSH ME OUT OF THE MIDDLE OF A BUSY INTERSECTION (TOOK ABOUT 15 MINS FOR RESPONSE) HAD TO WAIT 5AND A HALF HOURS TO HAVE THE VEHICLE TOWED HOME, VEHICLE DOES NOT RE START. VEHICLE HAD 7 RECALLS PREVIOUSLY REPAIRED INCLUDING JAGUAR CAC HOSE REPAIRATION. VEHICLE DOES NOT CURRENTLY FALL UNDER RECALL DUE TO PREVIOUS REPAIR. THE REPAIR FOR THIS RECALL ISSUED BACK IN 2014 FAILED. JAGUAR DEALERSHIP UNHELP FUL. CAR HAS BEEN PARKED OVER A MONTH AND A HALF NOW. HAVENT HAD A VEHICLE SINCE. UNDER THE HOOD YOU CAN VISIBLY SEE A HOSE THAT IS SUPPOSED TO ATTACH TO SOMETHING THAT IS NOT ATTACHED. CANNOT VISIBLY SEE WHERE IT IS SUPPOSEDLY SUPPOSED TO ATTACH TO
NHTSA complaint #11476527 — an unverified report by a vehicle owner.
Phoenix Arizona, 85016, AZCrash
ENGINE
LOUD POPPING NOISE FOLLOWED BY LOW COOLANT MESSAGE FLASHING AND WHITE SMOKE VEHICLE LOST POWER AND STEERING BECAME DIFFICULT WHILE DRIVING UNTIL VEHICLE REFUSED TO GO AS I TRIED TO PULL INTO A GAS STATION THE VEHICLE BECAME DISABLED, AND CAUSED A SINGLE VEHICLE CRASH, AND THE BUMPER AND DRIVER HEAD LIGHT WHICH I JUST PAID TO REPAIR IS NO GOOD AS A RESULT, AND POLICE HAD TO USE THEIR PATROL CARS IN ORDER TO PUSH ME OUT OF THE MIDDLE OF A BUSY INTERSECTION (TOOK ABOUT 15 MINS FOR RESPONSE) HAD TO WAIT 5AND A HALF HOURS TO HAVE THE VEHICLE TOWED HOME, VEHICLE DOES NOT RE START. VEHICLE HAD 7 RECALLS PREVIOUSLY REPAIRED INCLUDING JAGUAR CAC HOSE REPAIRATION. VEHICLE DOES NOT CURRENTLY FALL UNDER RECALL DUE TO PREVIOUS REPAIR. THE REPAIR FOR THIS RECALL ISSUED BACK IN 2014 FAILED. JAGUAR DEALERSHIP UNHELP FUL. CAR HAS BEEN PARKED OVER A MONTH AND A HALF NOW. HAVENT HAD A VEHICLE SINCE. UNDER THE HOOD YOU CAN VISIBLY SEE A HOSE THAT IS SUPPOSED TO ATTACH TO SOMETHING THAT IS NOT ATTACHED. CANNOT VISIBLY SEE WHERE IT IS SUPPOSEDLY SUPPOSED TO ATTACH TO
NHTSA complaint #11476527 — an unverified report by a vehicle owner.
Phoenix Arizona, 85016, AZCrash
SERVICE BRAKES
LOUD POPPING NOISE FOLLOWED BY LOW COOLANT MESSAGE FLASHING AND WHITE SMOKE VEHICLE LOST POWER AND STEERING BECAME DIFFICULT WHILE DRIVING UNTIL VEHICLE REFUSED TO GO AS I TRIED TO PULL INTO A GAS STATION THE VEHICLE BECAME DISABLED, AND CAUSED A SINGLE VEHICLE CRASH, AND THE BUMPER AND DRIVER HEAD LIGHT WHICH I JUST PAID TO REPAIR IS NO GOOD AS A RESULT, AND POLICE HAD TO USE THEIR PATROL CARS IN ORDER TO PUSH ME OUT OF THE MIDDLE OF A BUSY INTERSECTION (TOOK ABOUT 15 MINS FOR RESPONSE) HAD TO WAIT 5AND A HALF HOURS TO HAVE THE VEHICLE TOWED HOME, VEHICLE DOES NOT RE START. VEHICLE HAD 7 RECALLS PREVIOUSLY REPAIRED INCLUDING JAGUAR CAC HOSE REPAIRATION. VEHICLE DOES NOT CURRENTLY FALL UNDER RECALL DUE TO PREVIOUS REPAIR. THE REPAIR FOR THIS RECALL ISSUED BACK IN 2014 FAILED. JAGUAR DEALERSHIP UNHELP FUL. CAR HAS BEEN PARKED OVER A MONTH AND A HALF NOW. HAVENT HAD A VEHICLE SINCE. UNDER THE HOOD YOU CAN VISIBLY SEE A HOSE THAT IS SUPPOSED TO ATTACH TO SOMETHING THAT IS NOT ATTACHED. CANNOT VISIBLY SEE WHERE IT IS SUPPOSEDLY SUPPOSED TO ATTACH TO
NHTSA complaint #11476527 — an unverified report by a vehicle owner.
Browns Summit, NC
FUEL/PROPULSION SYSTEM
There have been constant issues with this vehicle. The car has a strong odor of gasoline when driven. No alarms or indicators tells me that there is a problem. There have been safety recalls on this particular model that have the exact same issues but when checked my vin number is not listed. This needs to be investigated because I believe that this is an continuance of the same issues that has affected the 2013 XF Jaguars.
NHTSA complaint #11469140 — an unverified report by a vehicle owner.
at 81,000 milesUnion City, FL
UNKNOWN OR OTHER
IT IS VERY ALARMING TO SEE THAT OVER THE COURSE OF A COUPLE OF YEARS MY VEHICLES DASHBOARD IS SEPARATING ITSELF FROM THE METAL FRONT AIR CONDITIONING VENT PIECE THIS IS HAPPENING FOR NO APPARENT REASON ON MY JAGUAR XF
NHTSA complaint #11408647 — an unverified report by a vehicle owner.
at 53,000 milesBolton, CT
FUEL/PROPULSION SYSTEM
I LATELY NOTICED YOUR JAGUAR RECALL FOR MODELS XF OF 2013. IT CONCERNS FUEL PUMP IMMEDIATE SHUTOFF WHEN THERE IS EXCESS FUEL PUMP AMPERAGE AND A FUSE TRIPS TO SHUT OFF THE FUEL PUMP. IT CANNOT BE RESET UNTIL THE FUSE COOLS DOWN, AT LEAST 20 MINUTES IS REPORTED. MY CAR'S VIN NUMBER IS APPARENTLY OVER THE SPECIFIED COVEERGE PERIOD SO #15V091000 RECALL DOES NOT APPLY TO MY 2013 CAR. AT THE TIME IN LOOKING FOR ANSWERS I FOUND NONE. MY EVENT: THIS PAST SUMMER I WAS DRIVING TO SUDBURY, MA AT 10 P.M. MY ENGINE SUDDENLY STOPPED ON THE FULL SPEED AND MORE NARROW CURVING ENTRANCE TO THE MASS PIKE {FROM ROUTE 91 IN CONNECTICUT}! I WAS STUCK THERE FOR WELL OVER AN HOUR, EVERY SO OFTEN TRYING TO RESTART THE CAR; TO NO AVAIL. IT FINALLY COST ME $400 TO HAVE THE VEHICLE TOWED TO THE SUDBURY JAGUAR DEALER AND LEFT OVERNIGHT FOR MORNING ACTION. SURPRISE, THE GARAGE MECHANIC THE NEXT MORNING TURNED THE KEY AND THE CAR STARTED IMMEDIATELY. IT HAD ALWAYS STARTED BEFORE THE COSTLY INCIDENT AND HAS STARTED IMMEDIATELY EVER SINCE. BUT THERE I WAS ON A CURVE AT NIGHT WITH 60 MPH+ TRUCKS AND CARS PASSING ME EVERY FEW SECONDS! AN EXTREMELY DANGEROUS SITUATION. IT WAS ABOUT 25 MINUTES BEFORE A STATE PATROL TROOPER SHOWED UP WITH HELPFUL BLINKING YELLOW LIGHTS. AS A MECHANICAL ENGINEER AND HOBBY AUTO MECHANIC THERE SEEMS LITTLE DOUBT YOUR FUEL PUMP RECALL ISSUE SHOULD HAVE APPLIED TO MY 2013 JAGUAR XF. APPARENTLY MY REPLACING THE FUEL PUMP WAS A COMPLETELY USELESS EXPENSE AS THE CAR HAD ONLY ROUGHLY 50,000 MILES ON IT. LUCKY TO BE ALIVE, [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11382716 — an unverified report by a vehicle owner.
Panorama City, CA
ELECTRICAL SYSTEM
HAVING SERIOUS ELECTRICAL SYSTEMS PCM BCM ELECTRICAL ETC SPEED CONTROL MOD PARKING
NHTSA complaint #11373586 — an unverified report by a vehicle owner.
Panorama City, CA
VISIBILITY/WIPER
HAVING SERIOUS ELECTRICAL SYSTEMS PCM BCM ELECTRICAL ETC SPEED CONTROL MOD PARKING
NHTSA complaint #11373586 — an unverified report by a vehicle owner.
Panorama City, CA
FUEL/PROPULSION SYSTEM
HAVING SERIOUS ELECTRICAL SYSTEMS PCM BCM ELECTRICAL ETC SPEED CONTROL MOD PARKING
NHTSA complaint #11373586 — an unverified report by a vehicle owner.
at 92,450 milesDraper, UT
TIRES
I PURCHASED A SET OF 4 NEW TIRES. FOLLOWING INSTALLATION, ABOUT 2,000 MILES INTO THEIR USE, 3 OF THE 4 TIRES HAD THE TREAD SEPARATE FROM THE INTERNAL BELTS CAUSING THE VEHICLE TO VIBRATE, PULL TO ONE SIDE AND ULTIMATELY WOULD HAVE LED TO A COMPLETE TIRE FAILURE. NEITHER THE SELLER NOR THE MANUFACTURER TOOK ANY ACTION TO INSPECT, REPLACE OR REFUND THE TIRES OR THEIR PURCHASE PRICE. THE FACT IS THAT THESE TIRES WERE/ARE DEFECTIVE AND COULD HAVE RESULTED IN SERIOUS INJURY TO ME, MY FAMILY AND OTHERS WHEN THEY WOULD HAVE ABRUPTLY FAILED DURING DRIVING.
NHTSA complaint #11339394 — an unverified report by a vehicle owner.
Clearfield, UT
POWER TRAIN
TIMING PROBLEMS AT 59,950 MILES.
NHTSA complaint #11329369 — an unverified report by a vehicle owner.
Clearfield, UT
ENGINE
TIMING PROBLEMS AT 59,950 MILES.
NHTSA complaint #11329369 — an unverified report by a vehicle owner.
at 87,000 milesLAS Vegas, NM
POWER TRAIN
2013 JAGUAR XF GEAR SELECT KNOB WONT RISE. WAS DRIVING LIKE NORMAL, ARRIVED AT WORK, PARKED THE VEHICLE, AND TURNED OFF THE VEHICLE. GEAR SELECTOR TUCKED AWAY, HOWEVER WHEN THE IGNITION WAS ATTEMPTED TO BE STARTED AGAIN, THE GEAR SELECT KNOB WILL NOT RISE.
NHTSA complaint #11301520 — an unverified report by a vehicle owner.
at 87,000 milesHouston, TX
STEERING
I WAS DRIVING NEAR FM 1960, MY STEERING WAS VERY STIFF AND THE CAR TURNED OFF WHILE DRIVING. I HAD IT TOWED ACROSS TOWN TO MY MOMS HOUSE WHICH WAS CLOSER THAN MY HOME. THE CAR HAS BEEN TOWED TO JAGUAR WHERE THEY HAVE STATED THIS MALFUNCTION IS NOT RECALL RELATED. THEY WERE RUDE AND NON HELPFUL. WE BELIEVE THIS MALFUNCTION IS IBDEED RECALL RELATED.
NHTSA complaint #11290958 — an unverified report by a vehicle owner.
at 87,000 milesHouston, TX
UNKNOWN OR OTHER
I WAS DRIVING NEAR FM 1960, MY STEERING WAS VERY STIFF AND THE CAR TURNED OFF WHILE DRIVING. I HAD IT TOWED ACROSS TOWN TO MY MOMS HOUSE WHICH WAS CLOSER THAN MY HOME. THE CAR HAS BEEN TOWED TO JAGUAR WHERE THEY HAVE STATED THIS MALFUNCTION IS NOT RECALL RELATED. THEY WERE RUDE AND NON HELPFUL. WE BELIEVE THIS MALFUNCTION IS IBDEED RECALL RELATED.
NHTSA complaint #11290958 — an unverified report by a vehicle owner.
at 88,000 milesArlington, TX
POWER TRAIN
THE VEHICLE LOST POWER ON FREEWAY, LOST POWER TO POWER STEERING, FELT SLUGGISH (NO FUEL) WHEN I PRESSED ACCELERATOR, COULD NOT ACCELERATE ABOVE 35 MPH. HAD TO STOP CAR ON SIDE OF ROAD. TURNED ON AND OFF WAITHED 10MIN, CAR STARTED AND WAS ABLE TO DRIVE, BUT REPEATED ABOVE DISCRIMINATION. OCCURED 12072019 AND 12082019. DASH LIGHTS CAME ON AND CHECK ENGINE LIGHT STAYED ON. ADD 93 OCTANE FUEL THINKING I HAD BAD FUEL, PROBLEM CONTINUES. SCHEDULED APPT WITH JAGUAR TO LOOK AT CAR ON 12102019. CAR NOT DRIVE ABLE. IT IS UNDER WARRANTY. TAKING CAR TO JAGUAR FORT WORTH. VEHICLE SUFFERED FROM COMPLETE ENGINE AND POWER STALL. VEHICLE SHOWS TO HAVE 12 RECALLS RELATED TO ENGINE, POWER STALL AND HOSES.
NHTSA complaint #11287758 — an unverified report by a vehicle owner.