57 of the
461 complaints filed about the Jeep Grand Cherokee 4XE
are about the engine —
12% of everything owners reported.
The worst model year for it is 2023.
The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact stated that while driving at an undisclosed speed, the vehicle jerked and failed to accelerate as intended while depressing the accelerator pedal, and occasionally the vehicle stalled. The vehicle was able to be restarted. The message "FORM" was displayed on the screen. The vehicle was taken to the dealer; however, no cause for the failure was found. The contact stated that the failure persisted. The contact received notification of NHTSA Campaign Number: 25V766000 (ENGINE); however, the part to do the recall repair was not yet available. The contact stated that on a separate occasion, the vehicle became difficult to maneuver. No warning lights were illuminated. Occasionally, the infotainment screen displayed a blank screen or glitched intermittently. Most recently, the brake pedal was depressed, but the vehicle failed to stop immediately. No warning lights were illuminated. The vehicle was taken to the dealer; however, no cause for the failure was found. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 16,000.
NHTSA complaint #11720738 — an unverified report by a vehicle owner.
The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact received notices of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recalls repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure.
NHTSA complaint #11705308 — an unverified report by a vehicle owner.
The contact leased a 2023 Jeep Grand Cherokee 4XE. The contact received notices of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The manufacturer was contacted, and a case was filed. The contact was offered a loaner vehicle, but the contact declined because the loaner vehicle was not comparable to the contact's vehicle. The manufacturer declined to escalate the contact's concerns. The contact had not experienced a failure.
NHTSA complaint #11705398 — an unverified report by a vehicle owner.
The contact owns a 2025 Jeep Grand Cherokee. The contact stated that her husband was running an errand. The contact stated that he had parked the vehicle and had turned it off. When the contact's husband returned to the vehicle, he observed that smoke had filled the passenger cabin and smoke was being emitted from under the driver's side wheel well and from under the hood on the driver's side. The contact stated that her husband had not observed any warning or indication when he had parked the vehicle that it was overheating. The contact stated that he had opened the driver's side front door to retrieve personal items, and then the vehicle burst into flames on the driver's side front. The contact stated that the fire department had been called and used a chemical foam to extinguish the fire. The vehicle was towed to an impound lot and had not been repaired. The manufacturer was informed of the failure and requested that the contact leave the vehicle at the impound lot and that they would send an investigator to examine the vehicle. The failure mileage was approximately 5,000.
NHTSA complaint #11689631 — an unverified report by a vehicle owner.
On multiple occasions my 2024 Grand Cherokee 4XE will flash "Service Hybrid System" and cut out while driving. Brakes, steering, and other functions are severely limited on these occurences. I have brought this issue up with the Jeep dealership every time the incident happens and they always ask if there are any lights on. No lights stay on, the engine and all systems just cut out. Tried contacting Jeep corporate help line and never get anywhere with them. I would like to turn the vehicle in, but they will not allow me to do so as they can never seem to find anything wrong with it, since it shows no codes.
NHTSA complaint #11649647 — an unverified report by a vehicle owner.
1: When driving on highway ramp onto highway vehicle lost power when automatically switching from electric to hybrid which almost caused being stuck from behind. 2: For days at a time car will not switch over to all electric giving message Electric Mode Temporarily Unavailable 3: Car screen overlaps with previous screen at times and also is completely black on colder days. 4: Car VIN indicates it as 2023 Jeep Grand Cherokee which is incorrect it is a 2023 Jeep Grand Cherokee PHEV
NHTSA complaint #11645406 — an unverified report by a vehicle owner.
The contact rented a 2023 Jeep Grand Cherokee. The contact stated that while driving 60 MPH, smoke was emitting from under the hood and entered the vehicle through the A/C vents. Other drivers were also waving down the contact attempting to notify there was smoke. The contact pulled over to the side of and immediately exited the vehicle. Shortly after there was an explosion and the vehicle caught on fire. No warning lights were illuminated. The contact and his daughter did not sustain any injuries. None of the air bags deployed. The Fire and Police Departments were called. A police report was filed. The vehicle was consumed by the fire and destroyed. The vehicle was towed to an unknown location. The origin of the fire was the engine. The manufacturer was not notified of the failure. The contact notified the insurance company. The failure mileage was unknown.
NHTSA complaint #11645124 — an unverified report by a vehicle owner.
Vehicle shut down completely while in the left lane of the highway. Thankfully she was able to maneuver it to the shoulder and started it back up and continued on. At 4 AM. Another four days later, the Jeep failed to start in the parking lot of work. Threw every code, including the "red wrench"- service hybrid electric vehicle system, check engine light and other others. We abandoned it in the parking lot and checked the next morning. It started on a whim still with every light on. We were able to get it to the dealership where it has been since January 24. When we went to pick it up today, they told us it was ready to go and it road tested good with no lights on. When we got in it to leave, the red wrench and check engine light went back on. They don't know what the problem is. This was replicated by the dealership and the invoice states: "Vehicle will not move. Pushed into shop".
NHTSA complaint #11644588 — an unverified report by a vehicle owner.
While driving on the highway at 65mph, the car suddenly lost power in middle of traffic and stopped. I was barely able to park on side of the road and was facing a severe risk of being crashed into! I was able to restart the vehicle after 7min by holding stop start button for long time
NHTSA complaint #11644159 — an unverified report by a vehicle owner.
While driving on the freeway, the vehicle turned off. No engine, no electric, no headlights. I had to coast to the side during traffic. The mechanic is replacing the OCR module, stating the car thought it was in a collision and turned off. Though obviously it wasn’t. Before which, the screen flashes off from time to time. The car has had loss of power for a moment in the past but never all the way off. This was extremely dangerous and I’m concerned the OCR will not fix the issue. It is with the dealership now.
NHTSA complaint #11644038 — an unverified report by a vehicle owner.
We aren't sure what happened exactly. We drove the car 10 minutes from my house to my work, and it started smoking when she parked. The car eventually caught fire and was completely destroyed, including damage to the structure it was parked next to. USAA has the car currently. My safety was put at risk because the car spontaneously caught fire and burned itself, and nearly burned the structure. There is no way to replicate the problem, as it's a slab of melted metal and plastic. The insurance company currently has the car. I don't know if the manufacturer has inpsected it. There were no warning lights prior to it catching fire after being parked. There was a recall associated with the batteries in these Jeeps, but our battery was not part of the recall. It seems the recall should have probably included my car, but it didn't.
NHTSA complaint #11643049 — an unverified report by a vehicle owner.
I was driving in hybrid mode at approximately 50 mph gently accelerating up a gentle hill. All of a sudden, the vehicle lost a significant amount of its motive power and experienced a significant shudder. The power delivery to the vehicle was significantly reduced for 2-3 seconds, puting myself and family at significant risk. The red service hybrid system light lit up on the dashboard and blinked for approximately 5 seconds. The vehicle then returned to normal operation. I took the vehicle to the Jeep dealership the next day and they were not able to find any associated error codes or replicate the issue.
NHTSA complaint #11639682 — an unverified report by a vehicle owner.
The contact owns a 2022 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the RPM's increased and the vehicle stalled. The contact drove the vehicle to the shoulder of the road where the vehicle was turned off and restarted and the vehicle was driven to the residence. The vehicle was taken to the dealer however, the failure was not duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. Additionally, the contact stated that the failure had occurred several times. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,095.
NHTSA complaint #11638830 — an unverified report by a vehicle owner.
After 95B (hiVolt battery recall) Car has had two system warnings - check hybrid system. Second time i was on fwy, high rush hour traffic and it was raining hard. Car made a big clunk sound (? Transmission shift or engine shift from hybrid elect to gas. Large red wrench displayed. Both times error messages went away after 1min or so. There were no stored messages displayed on computer dashboard along steering wheel column.
NHTSA complaint #11634495 — an unverified report by a vehicle owner.
On December 8, 2024, I was driving my car and put it in reverse to back into a parking space, when the car jerked to a stop and shut down. The vehicle went into some kind of auxiliary mode and would not shut down all the way or start. I was stuck in the middle of the roadway for approximately 20-25 minutes and nothing would work to get it to start. After that 20-25 minute time period, the engine started, although the check engine light stayed on the rest of that day. the next morning, the check engine light was off.
NHTSA complaint #11630275 — an unverified report by a vehicle owner.
Car would not start, all warning lights and interior lights flashing and blinking, strong smell from engine, loud clicking from engine, battery tested and only at 7%. Had towed to dealership.
NHTSA complaint #11629556 — an unverified report by a vehicle owner.
2024 Jeep grand cherokee 4xe Loss of power while driving. currently has about 4600 miles on it but having issues entire time of ownership. Also been experiencing very hard jerky shifting and a red wrench "service hybrid electric vehicle system" light coming on periodically. Loss of complete power while driving with the red wrench warning coming on and lost power steering and braking. vehicle would not start for about 20 minutes then started. Brought it in to local jeep dealer and they can't find any issues they said. please help
NHTSA complaint #11629394 — an unverified report by a vehicle owner.
On 11/9/24 the vehicle began emitting a burning odor from the hvac air vents. The vehicle was charged to 100% and was driven for about an hour before the burning smell began. The vehicle is available for inspection. The safety of myself and others around me are put at risk, due to the possibilty of a vehicle fire due to the 95B recall. The problem has been reproduced when I drive the vehicle after an hour, of a full charge. The vehicle is being taken to a dealership. There were no warning messages when the burning smell began. Dealer states they are unable to reproduce the burning smell, and that there is no remedy available for the battery recall 95B. In addition dealer states, there is no remedy available to request a replacement battery from Stellantis prior to the 95B software update being released first. I feel there is a risk of injury, death and damage to property due to the vehicle producing a burning smell, when on a full charge.
NHTSA complaint #11624462 — an unverified report by a vehicle owner.
On 1/31/24, while merging onto a highway(approx 45 mph), I accelerated into the lane in front of a truck. As I pressed the gas pedal nothing happened. The engine did not rev and I did not accelerate. I swerved on to the shoulder and coasted for several hundred feet and came to a stop. I put the car in park, turned off the vehicle and restarted it. Operated normally after that. The second instance of loss of motive power was on 3/11/24. Turning right on a residential street (approx 15 mph), the car demonstrated the exact same issue. In both cases no warning lights or messages came up, and the 'fix' was the same. Starting approximately 6/15/24 the vehicle began displaying the message "Electric Mode Temporarily Unavailable" while driving. I would experience a loss of motive power temporarily, coast for 5-10 seconds, the vehicle would switch to 'gas mode' and the combustion engine would take over.This happened between 15-20 times over the following 2 months. I was told by the dealership they couldn't do anything about it unless I had video or picture proof of the issue. I obtained both and was told the dealership would no longer take my vehicle in for repairs, only scheduled maintenance. The videos I have are over the size limit however I will include a pic of the dashboard when it happens. I have multiple videos and pictures as well if needed.
NHTSA complaint #11621306 — an unverified report by a vehicle owner.
On the night of [XXX], I was driving on [XXX] with my husband. I lost the ability to steer, accelerate, shift and brake the car. I was able to blast the horn or I would’ve caused a multi-car accident. Unconnect was static and jumping screens. The headlight and taillights wouldn’t stop flashing. The shifter froze up. The car showed multiple error messages, “Service Transmission Continue in D. Don’t Shift Or Turn Off Vehicle Until You Reach A Desired Location. As You May Not Be Able To Shift Again.” “Service Electronic Stability Control” “Auto Park Disabled” “Vehicle Not in Park” “Drowsy Driver Disabled” Every feature on the car disabled. I got the Jeep pulled over before I lost complete electrical, engine and battery power. Jeep Roadside Assistance would not come get us. USAA Insurance had to make two trips since the car couldn't go in neutral and had no power. They towed it to the nearest dealership. The dealership put in a new battery but that didn't work. They ran diagnostics. The valve body is faulty and shorting out which isn't allowing the car to start. This part is on backorder and will not be available for weeks. I'm waiting a month for a new part in hopes that solves the first issue. Then we see what diagnostics says about the remaining problems. I was moments away from dying along with countless others on the busiest Interstate in Texas. Jeep brand isn’t providing safety and reliability. This is a brand new vehicle that came from the factory with faulty parts. Jeep has already settled a Class Action for this same issue on the 2021-2023 Wrangler. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11620264 — an unverified report by a vehicle owner.