44 of the
461 complaints filed about the Jeep Grand Cherokee 4XE
are about the steering —
10% of everything owners reported.
The worst model year for it is 2022.
On multiple occasions my 2024 Grand Cherokee 4XE will flash "Service Hybrid System" and cut out while driving. Brakes, steering, and other functions are severely limited on these occurences. I have brought this issue up with the Jeep dealership every time the incident happens and they always ask if there are any lights on. No lights stay on, the engine and all systems just cut out. Tried contacting Jeep corporate help line and never get anywhere with them. I would like to turn the vehicle in, but they will not allow me to do so as they can never seem to find anything wrong with it, since it shows no codes.
NHTSA complaint #11649647 — an unverified report by a vehicle owner.
Major warning lights appeared on dash. Vehicle began presenting messages stating to service vehicle systems. Power steering, traction control, and emergency braking were among those listed. Vehicle was at a 60% state of charge with 95% fuel. Engine ran, but other major vehicle systems would not engage. Attempted to reverse the vehicle to see if it would move and it accelerated abnormally fast in reverse. The vehicle stated hybrid mode and ready, but was not in an operable state. The issue persisted between restarts and idling sessions.
NHTSA complaint #11643295 — an unverified report by a vehicle owner.
I have a 2023 Jeep Grand Cherokee 4xe with approx 15,600 miles.I had just finished pumping gas and started the vehicle. Put vehicle in drive and noticed the steering wheel would not turn. Turned car off and on and still nothing. Tried again this time power steering had returned. The check engine light is now on. Drove car home. Called dealership next morning and was told couldn’t get car in for three weeks. I feel this car is unsafe to drive!
NHTSA complaint #11637181 — an unverified report by a vehicle owner.
The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that at start-up, the power steering, stability control, and check engine warning lights illuminated. The contact drove the vehicle at approximately 10-15 MPH with the warning lights illuminated and the vehicle lost power steering functionality. The vehicle was driven to the residence. The vehicle was then towed to the dealer who diagnosed that the coolant heater module had failed, causing the power steering loss, making the vehicle inoperable. The vehicle was repaired. The warning lights were cleared by the dealer. The dealer was unable to perform the recall repair because parts were not yet available. The manufacturer was made aware of the failure and opened a case. The failure mileage was 15,000. VIN tool confirms parts not available.
NHTSA complaint #11629590 — an unverified report by a vehicle owner.
The front suspension rattles and clunks constantly as if there is loose linkage or ball joints going bad. It is happening at every speed and is worse when it is hot outside. I am concerned that something is loose and will result in a loss of control. The dealer has been unable to find the source of the loud clunking noise but says everything looks ok.
NHTSA complaint #11604183 — an unverified report by a vehicle owner.
The Stalantis manufacturer of 2023 JEEP vehicles has modified its steering/transmission controls to cause a safety concern. On the steering wheel are two “Auto Stick” (aka “paddles”) which when touched switch the transmission from automatic to manual. The “auto stick” controls are marked (-) minus on the left side of the steering wheel and (+) on the right side. Beneath them are the controls for the radio (or other media). These are “buttons” on the left that control the channels (up & down) for the radio. On the right side they control the volume. The safety concern is that the “auto stick” can be easily hit at the same time when attempting to use the radio controls and it will immediately shift the transmission from automatic to manual. The auto-stick control can also be inadvertently hit when using the steering wheel in a normal manner. This is dangerous. The vehicle can go into a lower gear and the engine can hit the “red” line as it becomes stuck in only one gear. The vehicle becomes difficult to control unless the driver can immediately sense the manual transmission and then hit the proper paddle a number of times to gain control. I have had to pull over to the side of the road a number of times and turn off the vehicle and wait 60 seconds for it to reset to the automatic transmission upon restart. Prior to the 2023 Jeep Grand Cherokee Overland design, the “auto stick” controls could be disabled by the driver using the electronic screen and setting it to “disable” the paddles so they did not work (or conversely made to use at the drivers discretion). Now there is NO WAY to disable the auto stick controls and even a slight swipe at them changes the transmission from automatic to manual. I consider this a dangerous safety concern which can easily allow a driver to lose control without realizing it. Please contact the manufacturer Stanlantis to immediately make a modification to the transmission controls.
NHTSA complaint #11586606 — an unverified report by a vehicle owner.
The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11583038 — an unverified report by a vehicle owner.
The vehicle was leased in December 2023. At time of delivery the vehicle was making a clicking and clunking sound when turning. It took over a month to get an appointment to get the vehicle looked at. With 2,800 miles the vehicle was diagnosed with a right axle shaft. It took over two weeks for the parts to be delivered and replaced. The vehicle was picked up after 16 days and the issue persisted. Again, it took nearly a month for an appointment. The vehicle was with the dealer for 6 days and was not able to find diagnose an issue. The vehicle was picked up and the next day was returned to the dealer for the same issue. This time it was confirmed there is an undiagnosed steering/suspension problem. Also during this visit the check engine light illuminated. The fault was a hybrid battery cooling system failure. The dealer is unable to complete any work on the vehicle and a new service appointment was scheduled in 4 days. This will be the third attempt to fix this steering/suspension issue. Jeep corporate was notified with the first service visit and again with the second visit. They have since stopped communicating with me to come to a resolution for these safety issues. There is an open recall for steering bolts, I was notified that Jeep is rationing these parts and only allowing 1 vehicle per week per dealer to be repaired. I was told it could be months before this recall is able to be completed.
NHTSA complaint #11582470 — an unverified report by a vehicle owner.
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the part to do the recall repair was not yet available. The local dealer was not contacted and informed the contact that there was a waiting list that ranged from 80 - 120 days. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11582170 — an unverified report by a vehicle owner.
The contact owns a 2023 Jeep Grand Cherokee Summit. The contact received notifications of NHTSA Campaign Numbers: 24V111000 (Visibility) and 24V132000 (Suspension, Steering) however, the parts to do the recall repair were not yet available. An unknown local dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11581851 — an unverified report by a vehicle owner.
The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering). The dealer was notified of the issue and informed the contact that parts were not yet available. The contact was informed that the dealer was allowed to order one bolt every 7 days. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11581672 — an unverified report by a vehicle owner.
Most Dashboard Electronics FAILED and are available for inspection Steering wheel red light symbol came on and I LOST Power Steering ! Red Triangle Safety symbol turned on Hybrid Electric Vehicle Failure ABS Brake symbol, Loss of brakes Hybrid Service light Engine service symbol Red battery light symbol, Battery power unavailable While driving the speed limit (25mph) in my Village with pedestrians crossing the street and traffic around me, the Jeep 4xe experienced a Cascading Electronic failure with the power steering; brakes; engine power and most electronic functions with the dashboard lighting up every symbol on the screen. I LOST COMPLETE CONTROL In order to regain control of the moving vehicle, I had to FORCE the steering wheel to turn into a Handicap space in front of me while attempting to brake at the same time. I was able to avoid the pedestrians and cars around me as well as the parked car next to me, without causing any damage to myself or those in the vicinity. If I was traveling on the Freeway, loading onto my local Ferry or driving on a major Highway or Freeway onramp, my life and the life of those around me would have been in serious jeopardy because I LOST COMPLETE CONTROL of the Jeep. Jeep FCA arranged to tow the car to the JEEP Dealer who INSPECTED THE VEHICLE, downloaded the computer data, examined the Report, CONFIRMED the multiple PROBLEMS and repaired the vehicle with a detailed description of the problems they encountered. Prior to the complete FAILURE of the 4xe, there were NO warning lamps, messages, or other symptoms or ANY indication of any kind of the impending crisis and near disaster. So far, there have been a total of FOUR RECALLS. Two have been addressed, with the third to be serviced tomorrow and the fourth without parts avaible to keep the wheels from falling off. I have receipts but could not upload them. I'm happy to mail them to you Thank you for your assistance
NHTSA complaint #11579622 — an unverified report by a vehicle owner.
Sudden faults while driving. Power Steering Unavailable, Active Lane Assist disabled, Auto Park Disabled, SOS calling unavailable, passenger airbag fault,
NHTSA complaint #11579059 — an unverified report by a vehicle owner.
The contact owned a 2022 Jeep Grand Cherokee. The contact stated that while driving at 5 MPH from a parking spot, the steering wheel became inoperable. The steering wheel failed to move. While depressing the brake pedal, it failed to respond, the vehicle became uncontrollable, and the driver crashed into a pole. There were no warning lights illuminated. There were no reported injuries. There was smoke detected, but no fire. The air bags did not deploy. A police report was filed. The vehicle was towed to a tow lot. The local dealer was contacted and referred her to the manufacturer. The vehicle was not diagnosed or repaired. The vehicle was towed to a body shop by the insurance company. The manufacturer was contacted, but no assistance was provided. The vehicle was deemed a total loss by the insurance company. The contact stated that the failure was related to NHTSA Campaign Number: 24V132000 (Suspension, Steering). The failure mileage was approximately 11,150.
NHTSA complaint #11577567 — an unverified report by a vehicle owner.
The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V132000 (Suspension, Steering) however, the parts to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11577094 — an unverified report by a vehicle owner.
On [XXX], on [XXX] Express Lanes (XXX) at approximately 55mph, I drove over an uneven portion of the highway being maintained/bumpy (far left lane). My vehicle intermittently pulled to the left while I attempted to steer right. I believed the problem to be associated with my steering/wheel components. After contacting the Farrish Jeep Dealer, 9610 Fairfax Blvd, Fairfax, VA 22031, I was told a recall (XXX) related to an upper control arm pinch bolt being likely why my steering might be affected. An appointment was scheduled for [XXX]. The issue happened intermittently but inconsistently up to the appointment date. During the [XXX], the Farrish dealer indicated the issue could not be duplicated. And I was required to pick up the Jeep. I subsequently called FCA USA, LLC (1 (800) 334-9200) indicating my concern driving the vehicle with intermittent issues that could result in a crash. I also requested to maintain the Loaner car that was issued during my service with Farrish Jeep; but no response/action was issued or received due to a required management call. It is March 10th, and I have not received the call. The vehicle is not safe to drive based on my recent experience and is available for inspection. And if there is any small chance that the current recall is affected by uneven terrain or bumps at high speeds; then I it can be catastrophic for my and my child’s health. Thus, I humbly request to return this vehicle with a full return toward another purchase that is safe for my family and I. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11576468 — an unverified report by a vehicle owner.
My car now has 2 open recalls associated with it (for a grand total of 5 overall) - and it only has 9,580 miles on it. The latest recall, 24V-132, does not have a remedy yet available. Jeep indicates the earliest they will be able to fix my car is April 8, 2024. I have told them numerous times I feel it is unsafe to drive. They are not giving me a loaner. They are not giving me a rental. I am stuck until "someone from the recall division calls" me back. Even though it's a rist of the wheels falling off, which can cause a wreck with no warning! Recall 24V-11 was enacted on 2/15/24. My defrost system doesn't work well ...
NHTSA complaint #11575892 — an unverified report by a vehicle owner.
Brand new car. Driven 600 miles. After shopping at Costco I get to the car and it is completely dead. Will not turn on and every single code possible popped on the screen. Luckily I wasn’t with my kids or out of town or this could’ve been a nightmare. How can this happen with a brand new car? Makes me afraid of what may happen in the future.
NHTSA complaint #11573712 — an unverified report by a vehicle owner.
Driving 35 MPH on a back road, no cars coming the opposite direction, the automatic emergency braking system flashed, beeped and slammed my brakes momentarily. Luckily there was no one behind me. I attempted to pull into a parking lot and the entire electrical system went crazy, all warning lights, systems and sensors went off and I lost power steering. Had I been driving during power steering loss it would have been very dangerous. This is the second time this has occurred with the lights and power steering issue (first time for the AEB system issue) and the dealer kept the car 3 weeks to repair it but clearly the problem persists.
NHTSA complaint #11572819 — an unverified report by a vehicle owner.