36 of the
461 complaints filed about the Jeep Grand Cherokee 4XE
are about the other systems —
8% of everything owners reported.
The worst model year for it is 2023.
While driving on the highway, I heard a loud POP coming from the roof of my vehicle. I have a panoramic sunroof. I then pulled over and saw that my sunroof had shattered. The car is less than two years old. I did some research and discovered that I was not the first person to whom this happened. I contacted Jeep, and they were no help with it. They stated they were not responsible for anything and did not even care what I had to say.
NHTSA complaint #11649069 — an unverified report by a vehicle owner.
This vehicle has a nonstop history of unresolved electrical issues cause numerous warnings of failed systems, failure to start and randomly going into "Limp mode". It has been to the Jeep service shop 7 times so far. Recently, the vehicle completely shut down and lost all power while driving at speeds higher than 50 mph on 2 separate occasions. On February 2nd 2025 the vehicle lost power on the freeway at 80 mph. I swerved into the left shoulder to prevent an accident. vehicle was towed to Jeep service center, a software upgrade was performed and returned to me as presumed "fixed" by Jeep. On February 25, 2025 the vehicle again lost all power while driving down a highway at 50 mph. Again, forcing me to swerve off the road onto the right shoulder to avoid an accident. Vehicle again was towed to a Jeep service center where it remains.
NHTSA complaint #11645230 — an unverified report by a vehicle owner.
Vehicle shut down completely while in the left lane of the highway. Thankfully she was able to maneuver it to the shoulder and started it back up and continued on. At 4 AM. Another four days later, the Jeep failed to start in the parking lot of work. Threw every code, including the "red wrench"- service hybrid electric vehicle system, check engine light and other others. We abandoned it in the parking lot and checked the next morning. It started on a whim still with every light on. We were able to get it to the dealership where it has been since January 24. When we went to pick it up today, they told us it was ready to go and it road tested good with no lights on. When we got in it to leave, the red wrench and check engine light went back on. They don't know what the problem is. This was replicated by the dealership and the invoice states: "Vehicle will not move. Pushed into shop".
NHTSA complaint #11644588 — an unverified report by a vehicle owner.
Since leasing my 2023 Jeep Grand Cherokee 4xe in July 2023, I’ve encountered severe and ongoing safety, quality, and performance issues that remain unresolved despite multiple service visits and direct contact with Chrysler customer care. The vehicle has consistently proven unreliable and unsafe, posing risks to my family and others. Key safety concerns include: Trunk Liftgate Malfunction: The liftgate closes on its own, even with foot control disabled, failing to stop when obstructed, causing injuries to my [XXX] son and me. Proximity Sensor Failures: The sensors randomly lock the brakes with no obstacles and fail to warn of actual hazards. Steering Wheel Adjustment Failure: The steering wheel became stuck in the highest position and couldn’t be readjusted. Gear Shifting Issues: In eSave mode, gears fail to shift above 40 mph, and at times, the vehicle won’t shift out of park without multiple restarts. Defective Environmental Controls: The heater once failed during a 20°F drive, blowing only cold air for nearly two hours. Electronic Malfunctions: Random driver profile resets, faulty tire pressure sensors, unreliable remote start, Bluetooth/auxiliary port failures, and phantom Bluetooth devices. These issues put my family in direct harm and have not been resolved despite dealer inspections. Warning lights, alerts, and system failures occur intermittently, often without prior notice. I have extensive documentation, videos, and service records confirming these ongoing issues. Given the persistent safety hazards and failed repair attempts, I believe this vehicle is fundamentally unsafe and unfit for use. Despite nearly two months without the vehicle due to service visits, the problems persist, leaving me paying for an unsafe, unreliable car. I am seeking a resolution, including lease termination, to ensure my family’s safety. The repeated malfunctions, including injuries to my child, make this an urgent and unacceptable risk that cannot be ignored. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
NHTSA complaint #11644187 — an unverified report by a vehicle owner.
While driving on the freeway, the vehicle turned off. No engine, no electric, no headlights. I had to coast to the side during traffic. The mechanic is replacing the OCR module, stating the car thought it was in a collision and turned off. Though obviously it wasn’t. Before which, the screen flashes off from time to time. The car has had loss of power for a moment in the past but never all the way off. This was extremely dangerous and I’m concerned the OCR will not fix the issue. It is with the dealership now.
NHTSA complaint #11644038 — an unverified report by a vehicle owner.
We aren't sure what happened exactly. We drove the car 10 minutes from my house to my work, and it started smoking when she parked. The car eventually caught fire and was completely destroyed, including damage to the structure it was parked next to. USAA has the car currently. My safety was put at risk because the car spontaneously caught fire and burned itself, and nearly burned the structure. There is no way to replicate the problem, as it's a slab of melted metal and plastic. The insurance company currently has the car. I don't know if the manufacturer has inpsected it. There were no warning lights prior to it catching fire after being parked. There was a recall associated with the batteries in these Jeeps, but our battery was not part of the recall. It seems the recall should have probably included my car, but it didn't.
NHTSA complaint #11643049 — an unverified report by a vehicle owner.
I HAVE AN ON GOING UNREPAIRED RECALL ON THE ELECTRICAL SYSTEM, CHARGING SYSTEM AND POSSIBLY THE BATTERY. WHEN APPLY THE BRAKE TO START MY JEEP THE BRAKES SOMETIMES ARE LOCKED UP AND I HAVE TO PUSH THE START BUTTON A FEW TIMES TO RELEASE THEM. I WAS TOLD THAT WAS NORMAL AT THE DEALERSHIP.
NHTSA complaint #11637290 — an unverified report by a vehicle owner.
On January 6, 2025, one week after picking up the new vehicle from the car dealers lot I was driving on the Merritt parkway when suddenly the AEB light came on and then the traction control and engine light. The vehicle quickly lost power and even with my foot pressed fully on the gas pedal, it would not accelerate and slowed to 20 mph within seconds. Fortunately, there was no car behind me, and I was able to coast into a rest stop. If there were a vehicle behind me, it probably would’ve crashed into me when my car quickly decelerated. I turned off the car and then restarted it. I was able to drive it 3 more miles and it happened again. I pulled onto the shoulder, turned the car off and restarted it a 2nd time.
NHTSA complaint #11635750 — an unverified report by a vehicle owner.
My vehicle has two issues. One is the heating/cooling components. The car requires the heat to be set at above 75 to obtain any heat, most often it blows very cool or even cold air. It has been in the shop several times, for days at a time with no fix. Picked it up yesterday, they had it set at 77, blew cold air on the drive home, approx. 5 miles. The second and most alarming issue is the 95B recall for Jeep Grand Cherokee. I have had no vehicle for 3.5 months following the recall. Although it did not state no driving, I have felt unsafe doing so. I have had to park in my drive, less than 20 feet from my own home and others while it could take fire even while parked. 1/2/24 I had the prescribed 'fix', a computer reset with no battery replacement warranted. My vehicle has had two battery recalls and one other incident wherein it just completely stopped working. I am no longer able to transport my grand children whose carseats sit over the defective battery. I have had to cease running parts for our self owned business. I have had to pay for a vehicle to drive including gas I would not have needed to purchase. The dealership where purchased would not keep the vehicle on its lot during the recall, they would not provide an alternate vehicle therefore I have lost valuable work and family time due to safety of the car. They also did not want to inspect the car during this time. Also winter on the street parking is not allowed in my community so again I was forced to put myself and others at risk parking near homes. I am seeking total reimbursment as I cannot safely drive. I purchased the car because I wanted to save on gas. Instead I cannot any longer us e the car for my intended purposes. I would appreciate hearing back. I have done all the required work, making the required calls to the manufacturer, receiving never a call back or any assistance there. I have followed up with the dealership, no help there either. delivery date 2/4/23, milage is 22,533. Thanks
NHTSA complaint #11633922 — an unverified report by a vehicle owner.
I would like to register a formal complaint for the timing its taking to get the open recall resolved on this vehicle. NHTSA Recall Number24V-720. Due to this issue, I am unable to leverage the hybrid/electric features of my vehicle which is costly me more money in fuel costs. Where I previously filled my tank approximately every 3 months, i now have to do it weekly. I have read online that estimates are taking another 4-5 months before resolution. That is unacceptable solution to an existing problem. This is not a great experience for a first time hybrid buyer who is trying to adopt the new technology. When I purchased my vehicle, i influenced two friends to also purchase one. I would have not made this recommendation had I known open recall issues will not be resolved in a timely manner. Lastly, now i have the concern of parking the vehicle in my garage which could result in losing my entire household and its contents. This is unreal to me.
NHTSA complaint #11630572 — an unverified report by a vehicle owner.
95B recall for fire hazard and told to park aware from structures and outdoors. I have to park in a parking garage. I have contacted Jeep multiple times about breaking a lease with no avail.
NHTSA complaint #11628063 — an unverified report by a vehicle owner.
Recall # 95B/NHTSA 24V-720 involves a critical fire risk associated with the vehicle’s battery, rendering the vehicle inoperable. I have been unable to use the vehicle for its intended purpose for over 60+ days due to this unresolved high risk issue. Moreover, I am unable to park the vehicle near my home or garage due to the fire hazard, which poses serious safety concerns.
NHTSA complaint #11627226 — an unverified report by a vehicle owner.
Open 95B recall. High voltage battery safety issue, can cause fire. Advised not to charge, not to park indoors, and away from structures. There is no root cause, no parts, no firm timeline and I the manufacturer has been unresponsive. Initial contact was 10/31, and I have not yet received any follow-up from them (though I have contacted them proactively 3+ times). This is a leased vehicle with 13K miles and the dealer is not helpful, the manufacturer is not helpful, and quite frankly this level of concern is unnerving, and escalated in terms of anxiety and fear for what 'could or might happen'. To top it off not only do we have one of these vehicles, but two of them, both impacted.
NHTSA complaint #11624693 — an unverified report by a vehicle owner.
jeep cannot tell us when a test will be available to check the EV battery for us. They have no clue when a remedy will be available for this situation. This is unacceptable. They say drive with gas. This car always has some type of electrical charge even without hooking up to charge it. The system creates a charge to the braking system. It always has a small electrical charge so there is a risk of fire in this situation if we have bad battery cells. They are putting people at risk and need to be investigated. Jeep 4xe owners need to be assisted with tests now and repairs now or we need to have our leases and cars bought back. If these were faulty appliances or store bought products they would be returnable.
NHTSA complaint #11624109 — an unverified report by a vehicle owner.
Recall Number: 24V-720 Urgent/High Risk for Electric Battery to catch fire while being driven OR parked. Jeep currently has NO remedy for this recall which is designated as an URGENT fire risk when parked. The estimated wait time for a remedy is "months." Jeep has provided no options to the vehicle lessee to ensure operator safety- Jeep/Chrysler is not offering a trade-in option or an alternative vehicle to the vehicle operator at this time. Jeep/Chrysler has not equipped local dealerships with any viable options for owners/lessees to guarantee their safety while a remedy is being researched and formulated. Jeep/Chrysler was contacted and a recall case number was created for my 2023 Jeep Grand Cherokee - Lessee was told over the phone that I would receive communication from the Jeep battery recall team in 1-2 business days on October 4, 2024. No communication has been received to date. No warming lamps or messages received until October 4, 2024, with no remedy available.
NHTSA complaint #11619376 — an unverified report by a vehicle owner.
Jeep app has failed to inform me of recalls in a timely manner. The Gas Buddy app linked to my vehicle VIN provided information within 24 hours of your published recall. I have checked my VIN in your app to verify that it is part of the recall. Since the battery fires can start without notice and could destroy my house and kill my family this should have been immediately sent via the Jeep app. The recall notification on the Jeep app has not been updated since 2 August 2024, also unacceptable - this should be updated at worst weekly. Sending notification by snail mail is not acceptable in the 21st century especially when there is an app and the vehicle has internet connection. The recall should also be announced on the start screen when I start my vehicle.
NHTSA complaint #11618173 — an unverified report by a vehicle owner.
1. Unknown - clunking noise in front driver side. May be related to “Part 573 Safety Recall” with the pinch bolt. Experiencing similar issues as described in this recall report. 2. Unknown - intermittent failure of the “active lane management” system. System will stop working and become unavailable while driving. 3. Unknown - Cylinder 3 injector circuit failure. Intermittent issue. Check engine light activates and is on for a couple days then goes off. Error code: P02F0.
NHTSA complaint #11615084 — an unverified report by a vehicle owner.
This is a hybrid motor. All dash error lights come on without warning, and the car becomes immediately disabled and cannot be moved. The transmission is locked.
NHTSA complaint #11612554 — an unverified report by a vehicle owner.
My vehicle displayed a AWD service indicator - took in replaced a module. Same indicator came on 3 months later and needed a front axle disconnect replaced. I only do normal street driving and my vehicle has under 30k miles. All repairs including recalls done at jeep dealer 5 including recalls
NHTSA complaint #11603929 — an unverified report by a vehicle owner.