2012 Jeep Grand Cherokee other reported problems

UNKNOWN OR OTHER

Problem was Oil Filter housing made of plastic. It was cracked and no warning light that oil had leaked out. Car SUDDENLY DECELERATED as I was merging into traffic on freeway causing vehicles coming up behind to brake rapidly including a semi truck which had been 200 yards back. I rolled onto shoulder with warning lights activated. Pure luck it was not a major accident. Had it fixed at local mechanic in area and was told it is common problem on several makes of vehicles. Mechanic replaced with aluminum one. Gave me a reduced price of $1200.

NHTSA complaint #11754074 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I was caught driving in a hailstorm when hail impacted and broke the panoramic sunroof of my vehicle. I understand that hail can break automotive glass and that the sunroof is constructed from safety glass. My concern is not that the glass broke, but how it shattered. When the sunroof failed, it fragmented into extremely fine particles and powdered glass. The glass was so fine that it became embedded in the vehicle's seats and interior surfaces. It was in my hair and clothing. Fortunately, the interior cloth sunshade was partially closed at the time and contained much of the debris. Had the shade been open, the glass particles would have fallen directly into the cabin while I was driving. My concern is that the shattered glass created a large volume of fine particulate debris that could have been dispersed throughout the cabin and potentially into occupants' eyes, skin, and airways. This is particularly concerning when considering the possibility of children or other passengers seated beneath the sunroof at the time of failure. Given how fine the resulting particles were, I question whether additional protective measures, such as a laminated layer or other containment system, should be required to prevent shattered glass from entering the passenger compartment when a panoramic sunroof fails. I believe this issue warrants review because the manner in which the glass disintegrated may present a safety risk beyond the initial breakage itself.

NHTSA complaint #11745878 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Alternator overheated and vehicle stalled. Smoke was seen coming out from alternator. Incidentbandbvehicke details are consistent with FCA Recall T36. Looking to include vehicle in recall.

NHTSA complaint #11740024 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Check Engine light came on & Auto shop says when they checked under dash, computer says “Emissions” problem. They have to do a “smoke test” to see where there is a leak!!!

NHTSA complaint #11731600 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The dashboard has warped and lifted significantly from the underlying structure, particularly near the defroster vents and windshield area. The deformation appears to be caused by failure of the internal adhesive or mounting system used to secure the dashboard. The vehicle has only approximately 55,000 miles, and the issue does not appear to be due to normal wear or misuse. The vehicle and dashboard are available for inspection upon request. The warped dashboard creates potential safety concerns related to the passenger-side airbag deployment area, as the deformation occurs near the airbag seam and mounting points. A compromised dashboard structure could potentially interfere with proper airbag deployment in the event of a crash. In addition, the raised and distorted panel can cause glare or visual distraction while driving, which could affect driver visibility and concentration.

NHTSA complaint #11723013 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Both control arm bolts broke at same time, as no stress was put on them causing vehicle to go out of control.

NHTSA complaint #11694376 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

While driving the driver side headrest made a loud bang and deployed and almost made me run off the road with the fright it gave me now my right ear is making a popping sound since the incident

NHTSA complaint #11694406 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Alternator causing engine stall also electrical issues

NHTSA complaint #11689776 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The Carfax confirms that Landers McLarty Huntsville: Took possession of the vehicle on September 12, 2024, with 112,179 miles on it. Then recorded a sale to you on [XXX], showing 96,792 miles — a 15,387-mile rollback. That “Mileage Inconsistency” warning on Carfax is not just a clerical error. It shows the vehicle’s official odometer history was manipulated or misreported — and Landers McLarty is directly involved. My finance guy was Travis Christensen. In 2 attempts to resolve the issue, the first time I went in person, (6/10) he said “I will call back Wednesday when Deonte Sutton gets here”. Fine, I waited all day Wednesday, and there was no callback. In attempt to call them, I received no answer. I called today, (6/23), in attempt for updates on the situation. It felt as if he blew me off, saying “Yea me and Deonte have been trying to figure it out. I will call you later.” I called back 2 hours later, and no answer, it didn’t fully ring so I was sent to voice mail as if he declined the call. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11668727 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

While driving at normal speeds the engine and everything turns off without any warning. This makes it difficult to get off the road or highway due to loss of power to steering. This happens randomly but with increasing frequency. The vehicle has been at the Jeep dealership since 12 June 2025 and I'm being told they cannot figure it out. Allegedly the dealership service center is contacting Jeep after I had to tell them to do so. Vehicle is at Crown Dodge, 6300 King Rd, Ventura, CA 93033 805-977-6526.

NHTSA complaint #11658890 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

While stopped at a stop light 5 separate occasions in Eco mode. Vehicle shut off but would not restart unless I pressed the on/off button. I did not realize that it had happened and was almost rear ended because of it.

NHTSA complaint #11651498 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The entire vehicle turns off while driving down the road at 50mph. I am uncertain what part failed and have reproduced the issue on many occasions. This issue is a danger to not only my life but of those around me the vehicle shuts off unable to steer and unable to brake while still traveling at high speeds. This loss of control will result in the loss of limb or life if it hasn't already. Given the issue has existed for over 12 years now this needs to be investigated as the cause is completely unknown. When the issue accures it is without indication or warning it happens abruptly and seemingly without cause.

NHTSA complaint #11602471 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Vehicle was purchased 8/11/23 had it less then two weeks broke down . Was smoking , was put in shop several times . Told it was battery, then alternator. Gotten out of shop a few days later same issue . Had extended warranty , was stuck paying deductible twice even though it was in the shop for same thing . Deductible $200 twice I had to pay . Come to find out the engine had gone bad , they replaced that if I’m not mistaken . Vehicle was in shop almost a month after we had gotten no results from the original dealership service center where we purchased the vehicle. They did not have the proper tools to repair the vehicle, ended up taking the vehicle to a dodge dealership locally . After driving the car a couple months later it started smoking and jerking again would stop and would not crank . Was taken to the dealership again , told this time it was the transmission and extended warranty would not cover it . We were sold a LEMON. Dealership knew exactly what was wrong with this they wanted to get it off their hands . This is something they know from from the start , unsafe to drive keeps smoking . We need answers fast someone is liable for the damage car they sold my son and I.

NHTSA complaint #11585550 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

drain water from AC leaking into cabin & flooding driver side & filling up under seat well where ECU is located & sloshing around

NHTSA complaint #11547276 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Dashboard pad cover is wrinkling and detaching from the dashboard top. The area most effected is on the passenger side. The covering has detached about 2 inches away from the windshield and has detached from the air vent cover. The detachment has caused the air vent cover to rise. The air vent cover is no longer flush with the top of the dashboard. While driving, the distortion in the dashboard pad covering and air vent cover distracts from my peripheral view and when I'm checking the right side or viewing the right view mirror. The service dealer at Koons Tysons Corner, VA was notified in May 2020. I was told there had been a recall to repair the dashboard pad, but parts were on order and there was a backlog for repairs. On December 28, 2021, the service center stated the Dashboard Pad Replacement was expected June 2022. Now, each time I call reference the replacement, I'm told the vehicle is on a waiting list or I get a service person who has no knowledge of the recall or issue.

NHTSA complaint #11531346 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I recently hit 100k and my jeep has been stalling. The first time it happened I was goi g about 45mph then stopped in traffic. I went to accelerate and nothing. It didn’t sputter and no lights came on saying anything was wrong. Input it in park, pushed the button and it started back up. A few weeks later, I pushed the button to start it and nothing happened. It did not even turn over. Again, I was able to push the button and start it. The most recent time, a month or so after, I came off the freeway and was slowing down. Again nothing to alarm me of it dying, just died and my power steering went out. I pulled over, put it in park and restarted it without issues.

NHTSA complaint #11503523 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I've tried 6 times in 3 years to get my recall done since I learnt of my fuel relay . Now according to my mechanic my catalytic converter is messed up due to waiting on the recall. The first 3 times was back ordered, the 4th time I went to my appointment and was told there computers were messed up just needed to see the car to still be on recall list. 5 and 6th time they never got part in. This recall is messing up my car. My check engine light will not go off due to the converter due to the fuel relay. If my check engine light is on I can't remote start it in cold weather . When will I be able to actually get my recall done before it messes up more of my car.

NHTSA complaint #11500931 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

My 2012 jeep SRT8 will be driving n jerking and feels unsafe think gotta be a n23 transfer case or final drive ordeal they have with different year not my year but should be and I don't feel safe at all n I paid a lot of money for this premium vehicle and getting run around and serv 4wd and traction control off n fcw off pops up after few minutes all at same time got transfer case control module coming in mail hopefully it works but if not it's gotta b update or flash transmission update but it'll literally be surging and when slowing down it'll fell like it's getting shift in wrong gear it's crazy

NHTSA complaint #11498598 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The entire leather dash has become the delaminated they had issued a recall on us for a six-month period in early 2020 they kept pushing back saying they didn’t have the parts and six months lapsed I am just worried if I were to get into an accident that the airbags on the passenger side would not operate properly due to the fact that all the leather has sagged and become unglued how can a manufacturer only make a safety recall good for six months the mechanic told me it’s because they only have a certain amount of budget on labor and parts to do safety recalls and that the shops don’t want their time taken up because it is such a time extensive process there were thousands of vehicle’s affected and a lot of them were unable to be fixed because of part shortage and the six-month timeframe they gave everyone How do I get this fixed without paying $3000

NHTSA complaint #11477493 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Vehicle has inexplicably, and randomly stalled, and lost power steering and power brakes while operating. This has happened on multiple occasions, during random times of the day/season, while in movement, and while stopped at a traffic light/stop sign. There is no rhyme or reason to how or when this happens, and frustratingly cannot not be reproduced by a mechanic or dealership. When it happens, all other systems that were operating continue to operate (eg. radio stays playing, climate control (AC or heat), and the instrument panel doesn't indicate that anything is abnormal. Safety is a huge concern, as its difficult to control and/or slow the vehicle down, and we have barely avoided collisions. It has been taken to a dealer on multiple occasions, but to no avail, as the condition could not be reproduced. Other than the dealership's service department, the vehicle or component has not been inspected by the manufacturer, police, insurance representatives or others. There were NO warning lamps, messages or other symptoms of the problem prior to the failure. We took ownership from the vehicles first and only other owner (my father in law) upon his passing back in April 2018. The condition happened within months of taking ownership, and has happened at least 8-10 times since then. The vehicle is available for inspection upon request. We would like to sell the vehicle (for this, AND other reasons), but do not feel comfortable selling an unsafe vehicle to anyone. We have incurred rental car costs while the car is in the shop for diagnosis. Upon a quick search online, there was quite a bit of evidence of this condition happening with others.

NHTSA complaint #11451273 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The recall is V62 but after the recall was preformed the vehicle is doing the exact same thing. While slowing down and braking the vehicle will stall without warning, with the vehicle not running the steering and braking systems are disabled which makes getting out of danger impossible. The vehicle needs to come to a complete stop, be put in park, then be restarted. This will be the third time this happened. I had the recall done then I had to pay the second time to get it fixed and now I need to bring the vehicle back to the dealership for the same issue. Chrysler will take no responsibility for the issue.

NHTSA complaint #11446405 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

When purchased vehicle was told to take it to local dealer. Vehicle was taken to local dealer on May 2021. To this day, they claim that they are still waiting for parts. I am 80 years old and disabled and stressing big time because I keep receiving information on mail stating that my vehicle is not safe. I have called your number and all I was told that they are waiting for parts. Please help. Thank you.

NHTSA complaint #11435413 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Since purchasing this vehicle, the entire wood trim inside the vehicle has broken off chunk by chunk and continues to do it. It started with the front around the start button and has worked around to the passenger dash and now is falling off on the doors. Sometimes I will get in my vehicle and see a piece of wood on the floor board. Dealership states that only the carbon fiber trim on the SRT is covered but not the wood for my 2012 Jeep Grand Cherokee Overland. First started when my leather dash started to bubble and wrinkle up. Also, the plastic vents on the dash broke during the leather dash bubbling up and once that was fixed by recall, dealership stated that plastic vent is not covered even though it is caused by the leather wrinkling and bubbling up.

NHTSA complaint #11429946 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The contact owns a 2012 Jeep Grand Cherokee. The contact stated that after the vehicle was repaired under NHTSA Campaign Number: 19V813000 (Electrical System) the vehicle stalled intermittently. The contact stated that while driving at various speeds, the vehicle stalled intermittently while decelerating. The vehicle was taken to the dealer on four separate occasions and the fuel pump relay was replaced twice however, the failure recurred. The dealer was unable to duplicate the failure. There was no fault code detected. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and several cases were opened. The contact was informed that since the dealer was not able to plicate the failure, no assistance would be provided. The approximate failure mileage was 142,000.

NHTSA complaint #11425712 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I have repeatedly tried to get the recalls fixed for my 2012 Jeep Grand Cherokee, but all of the local dealers tell me Chrysler is only releasing one part per month per dealership and to just "wait!" I do not feel safe driving my vehicle. My vehicle is getting older, and other things keep needing to be repaired on the vehicle. It is just a matter of time before something bad happens to me. If they know there is a problem, how are they getting away with only releasing "one part per week" to each dealership across the country? This is gross negligence on Chrysler's part and a waiting game for something catastrophic to happen to people like me. Can you please offer a solution? I'm not as concerned about the visor. Should I be concerned about about the other recall besides the fuel pump? When I call the dealer, they say when the V62 part "for me" comes in, they will do all the recalls together, but I'm on a list "with a 100 people before me!" That is so unsettling...it could be more than a year!

NHTSA complaint #11422611 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

THERE WERE TWO RECALL IN LATE 2019 FROM FCA FOR MY JEEP. ONE HAS BEEN FOR THE FUEL PUMP RELAY WHICH JEEP HAS THE PART BUT I'VE BEEN UNABLE TO SCHEDULE FOR REPAIR BECAUSE THE JEEP DEALERSHIP SAID THEY CANNOT GET THE PART AND BLAMES JEEP (FCA). FCA BLAMES THE DEALERSHIP. THE SECOND RECALL WAS FOR THE DASH PAD PEELING UP, WHICH REQUIRES A NEW DASH PAD. AGAIN I'VE BEEN TRYING TO SCHEDULE THIS FOR 1 1/2 YEARS AND AGAIN THE DEALERSHIP BLAMES FCA AND FCA SAYS THE DEALERSHIP ISN'T ORDERING CORRECTLY AND FCA HAS RECENTLY TOLD ME THAT "SOMEONE" AT JEEP HAS BEEN CANCELLING THE ORDERS SUBMITTED WITHOUT EXPLANATION. THE FUEL PUMP RELAY IS A SAFETY RECALL GOING ON FOR THE PAST 1+ YEARS. THE REPLACEMENT DASH PAD HAS PREVENTED ME FROM TRADING IN OR SELLING MY VEHICLE BECAUSE THE PROBLEM HAS NEGATIVELY IMPACTED THE VALUE OF THE VEHICLE.

NHTSA complaint #11416161 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

THE COVERING IN THE DASH IS COMING UP THAT MAY PREVENT THE AIR BAG FROM DEPLOYING

NHTSA complaint #11415386 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

MY CAR BEGAN SHUDDERING, THE DEAL OF DRIVING A BOAT ALMOST, FEELING LIKE THE TRANSMISSION IS IN A LOWER GEAR BUT NOT AS ROUGH. THE DEALER PREFORMED RECALL REPAIR FSA 14M02TSB 16-0129 TODAY IN DENTON. I DROVE HOME THE 35 MI. AND, ALTHOUGH IMPROVED STILL FELT THE SAME. MY BOYFRIEND RESEARCHED OTHER BULLETINS AND RECALLS. THEN JACKED THE CAR UP AND SAW A LEAK RELATING TO 14M01TSB. I CALLED BUT WAS TOLD SINCE I HAVE 127798 MI AND IT HAS BEEN MORE THAN 10 HRS, THIS NO LONGER APPLIES. THERE WAS NO WARNING OR CODED RELATED TO THESE ISSUES AND I FEEL THAT THESE 2 ISSUES ARE RELATED TO EACH OTHER AND 1401TSB SHOULD BE EXTENDED TO ACCOMMODATE CUSTOMERS WHO HAVE THIS ISSUE BUT WEREN'T AWARE AS DIAGNOSTICS DO NOT SHOW THERE IS A PROBLEM AND THE LEAK IS NOT SEVERE ENOUGH TO NOTICE DRIVEWAY SPOTS. THE ONLY CODE OF MY CAR IS AN OXYGEN SENSOR CODE THAT SHOWED UP AFTER THE DEALER REPAIR TODAY. I HAVE SEEN MANY PEOPLE WHO HAS THIS EXACT SAME ISSUE THEREFORE IT IS AN ONGOING PROBLEM THAT JEEP MANUFACTURERS ARE FULLY AWARE OF. I REQUEST THAT THE PREVIOUS 14M01 BE EXTENDED TO COVER ALL PARTS, REPAIRS AND LABOR RELATED TO THIS ISSUES FOR THESE VEHICLE OWNERS. I AM JUST OUTSIDE THE COVERAGE OF THIS BULLETIN AND HAD MY BOYFRIEND NOT JACKED UP THE VEHICLE AND CHECKED HIMSELF AFTER RESEARCHING THE BULLETINS, WE WOULD STILL BE UNAWARE OF THE ACTUAL PROBLEM. I, AND OTHER OWNERS NEED THE PROBLEMS ADDRESS IN BULLETIN 14M01 REMEDIED BY WARRANTY EXTENSION OR OTHER SATISFACTORY MEANS TO COVER A PROBLEM THAT THE MANUFACTURER IS FULLY AWARE OF.

NHTSA complaint #11404731 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I WAS DRIVING ON A CITY STREET WHEN THE VEHICLE LOST ACCERLATION. NO CHECK ENGINE LIGHT. I STEPPED ON GAS IT WOULDN'T ACCERLAT. I THEN PULLED THE VEHICLE OVER TO SIDE OF STREET. PUT IT IN PARK AND THEN TURN IT OFF. THEN I RESTARTED THE VEHICLE AND A LIGHTING BOLT CAME ON DASH. I COULDN'T GAIN SPEED, THE ONLY THING MY VEHICLE DID WAS ROLL IN DRIVE NOT SPEED AT ALL.

NHTSA complaint #11395735 — an unverified report by a vehicle owner.