The Evaporator AC Core/Expansion valve was faulty, which is VERY common in these vehicles. The dealership fixed it (still has a noise so not 100% sure if it was fixed or if it's another faulty one). Leaking air conditioner refrigerant is hazardous to both human health and the environment. When these things leak it releases toxic chemicals into the air and atmosphere. The dealership confirmed the issue and fixed it which took 5 days to do and a TON of hours which cost me over $3000. I have complained to Jeep/Chrysler and they will do nothing. It should be a recall in these vehicles and the consumer should not have to pay for bad/faulty parts. My vehicle was inspected by two dealerships to get second opinions. I was told by the dealerships they are doing these repairs more than they would like to say. No warnings just a annoying sound when the AC was on and I would lose Freon constantly and my AC would go warm. I'm asking for something to be done. Thank you.
NHTSA complaint #11756978 — an unverified report by a vehicle owner.
Philadelphia, PA
UNKNOWN OR OTHER
My vehicle will not start so I jumped my battery when my car cut on I had a bunch of lights flashing my engine light my power steering light the miles per hour on my dash was flashing will not let me put my car into drive or reverse and when I did get it into drive my steering wheel was completely locked. After a few minutes. The vehicle will cut off again. All of this happened out of nowhere.I I was driving perfectly with no issues the day before
NHTSA complaint #11741151 — an unverified report by a vehicle owner.
Northborough, MA
UNKNOWN OR OTHER
This is a major safety risk. While driving in the left lane of the highway the car abruptly turned off and gave a "Service hybrid required" type of message. My husband was almost hit by a truck. We have been trying for MONTHS to get the recall corrected, but the Worcester, MA dealership keeps telling us they don't have any loaners to give us so they can perform the recall.
NHTSA complaint #11734859 — an unverified report by a vehicle owner.
EAU Claire, WI
UNKNOWN OR OTHER
Exhaust small in cabin. Exhaust manifolds leaking pulling exhaust into the cabin through the climate system. When the recirculation is turned on, then the smell is not present. When the recirculation is off then the exhaust smell is strong inside the cabin. The exhaust in the cabin is causing causing respiratory problems, fatigue, eye irritation and I am concerned of passing out when driving. I frequently have to turn on the recirculation button to keep the exhaust out of the cabin but in the winter time and in high humidity situations the window fog causing an additional safety issue. I am also forced to open the windows during this time causing excessive noise and temperature control issue. I called dealer months ago and they said not covered but now I learned should have been covered but now past the 60k mile limit.
NHTSA complaint #11728084 — an unverified report by a vehicle owner.
Marina del Rey, CA
UNKNOWN OR OTHER
On 01/30/26, I delivered my vehicle to an authorized Jeep dealership for the third time in connection with Safety Recall 68C involving the hybrid battery system. The recall addresses a battery defect that carries risk of fire. This is the third occasion on which I have had to leave my vehicle with the dealership because the recall repair has not been successfully completed. During the most recent service appointment, the recall repair procedure failed. I was informed that the hybrid battery would require full replacement and that the vehicle could not be returned to me. The vehicle has remained at the dealership and out of service since that date. As of 02/16/26, I have not been provided with a confirmed estimated time of arrival for the replacement battery. The vehicle remains unusable pending completion of the recall repair. No loaner vehicle was provided when the vehicle was rendered inoperable due to the failed recall repair. I was therefore required to obtain a rental vehicle at my own expense in order to maintain transportation for work and daily obligations. On January 30, I received written authorization from Jeep Customer Care approving rental reimbursement at $60 per day and explicitly listing specific companies as acceptable providers. Based on that written authorization, I secured a rental vehicle within the approved rate. After incurring rental expenses, I was informed reimbursement would be limited to $25 per day due to the rental company I chose being categorized as a third-party provider, despite being specifically listed in the written approval. It is not feasible to obtain a comparable rental vehicle in my area at $25 per day. The reimbursement discrepancy remains unresolved. The vehicle remains out of service. I am continuing to incur rental expenses and will be responsible for paying the difference out of pocket despite having relied on written authorization.
NHTSA complaint #11718349 — an unverified report by a vehicle owner.
Hebron, IN
UNKNOWN OR OTHER
The jeep will randomly lose cabin heat and blow cold air. It seems to happen mostly when the battery is drained. Took it to dealer but they tried to say it was normal which we stated it can’t be normal to not be able to defrost your windshield in the winter. I called mopar and they opened a case which then the dealer said they had luck changing a coolant valve that tends to stick. Not sure if that will fix issue or have seen people have luck with the ECH. It happened at 36000 miles
NHTSA complaint #11717478 — an unverified report by a vehicle owner.
Pahrump, NV
UNKNOWN OR OTHER
Turned on the car to the find the check engine light was on. Drive 5 minutes to my son’s school to pick him up. Turned the car off, then back on to see if maybe the check engine light would go off. Instead the check engine light, battery light and service hybrid charging system errors appeared on the dash. THE CAR WOULD NOT TURN OFF AND I WAS UNABLE TO PUT IT IN GEAR AT ALL. It left me stranded. I called a tow truck and about 10 min before they were set to arrive I tried turning it off and on again and it started like normal (check engine light still on) Drove 5 min home and it did it again in my driveway. Happened again when my husband started it to take a look. This happened to us one other time about 3 months after we bought the car. We’ve only had it 9 months. Both recalls have been completed. This is unacceptable.
NHTSA complaint #11712580 — an unverified report by a vehicle owner.
Muscatine, IA
UNKNOWN OR OTHER
Vehicle hybrid system shuts down vehicle at random times. “Service hybrid system” warning comes on, dealership will not fix or acknowledge the issue. The battery is at fire risk if I charge the vehicle. Car has shut down and died multiple times, and does not respond for up to 30 minutes. Car has shut down while driving, putting itself into limp mode, citing the hybrid system. There has been 10 recalls on this vehicle, with new ones coming multiple times a year. Car losing ability to drive, or catching fire due to hybrid system, puts the driver and other drivers on the road in danger of collision or even death. All recalls have been remedied when a solution was available, but vehicle still does not perform up to safety standards.
NHTSA complaint #11710533 — an unverified report by a vehicle owner.
Las Vegas, NV
UNKNOWN OR OTHER
My vehicle is subject to active recall 68C involving high-voltage battery fire risk in Jeep 4xe vehicles. Manufacturer has confirmed recall applies to this vehicle, but no remedy is currently available. I have been instructed to limit charging and parking due to risk of thermal event/fire. This creates an ongoing safety risk to myself, family, my home, nearby properties and others. My vehicle remains in use without a permanent fix.
NHTSA complaint #11708620 — an unverified report by a vehicle owner.
Parkland, FL
UNKNOWN OR OTHER
I lease a 2022 Jeep Grand Cherokee 4xe that has developed serious and unresolved safety issues. While driving at highway speeds, typically between 70 and 75 mph, the vehicle has repeatedly lost power and begun to decelerate on its own without driver input. When this occurs, I am unable to maintain speed with traffic, creating a dangerous condition and placing myself, my passengers, and other motorists at risk. In addition to the loss of power, the vehicle regularly displays warnings related to critical systems, including electric mode being unavailable, fuel and oil refresh in progress, emergency/SOS system unavailable, hybrid power loss, and an airbag system warning. These warnings are documented and have appeared across multiple service visits. The vehicle has been taken to two different authorized Jeep dealerships and has spent nearly a month in service between them. Despite extended diagnostic efforts, neither dealership has been able to identify or repair the underlying issue. The problem remains unresolved. In addition, two active recalls continue to show as incomplete in the system and have not been successfully addressed. As of now, the vehicle is still at the dealership and is not available for use. Given the unresolved loss of power at highway speeds and the incomplete recalls, I do not consider the vehicle safe to operate. I have contacted both Jeep/Stellantis and Chrysler Capital in writing to request assistance and resolution. Despite providing documentation and allowing ample time for review, I have not received a response or acknowledgment. All repair attempts, warnings, recall status, and communications have been documented. I am seeking resolution because the vehicle remains unsafe, unreliable, and unavailable for normal use despite multiple repair opportunities and extensive time in service.
NHTSA complaint #11706663 — an unverified report by a vehicle owner.
Silsbee, TX
UNKNOWN OR OTHER
I am submitting this complaint to report what I believe to be a manufacturing or design defect involving the sunroof of my Jeep Grand Cherokee. On or around December 1, 2025, I discovered a severe water leak originating from the sunroof area during normal rainfall. Water entered the vehicle interior without warning and caused substantial damage to the headliner, interior trim, and other interior components. The amount of water intrusion was significant and far beyond what would be expected from normal wear. The vehicle has only around 45,000 miles and is regularly maintained. The leak occurred without any visible damage to the sunroof glass and without prior indication of a problem. The sunroof was fully closed at the time. This suggests a defect related to the sunroof sealing system, drainage system, or overall design rather than misuse or external damage. This defect presents a serious safety concern. Water intrusion inside the vehicle creates the risk of: Electrical system damage or failure, Mold and health hazards, Impaired visibility due to water dripping near the windshield, Distraction to the driver while operating the vehicle. In heavy rain conditions, this defect could reasonably occur while driving, creating a dangerous situation for the driver and passengers. As a result of this defect, my vehicle sustained significant interior damage, requiring repairs. I believe this issue reflects a broader defect in the sunroof design or drainage system rather than an isolated incident. I am concerned that other Jeep Grand Cherokee owners may be experiencing similar failures. I am requesting that NHTSA investigate this issue for potential safety-related defects involving sunroof leakage in Jeep Grand Cherokee vehicles. The severity of the water intrusion and resulting damage indicates a defect that could pose a risk to vehicle safety and occupant well-being.
NHTSA complaint #11705108 — an unverified report by a vehicle owner.
North Haven, CT
UNKNOWN OR OTHER
Power steering would not work. Luckily I was pulling into my own driveway when this happened. The car was brought to the nearest Jeep dealership which I was then told they could do nothing about and no problem was visible on the computer or when they drove the vehicle. The vehicle was returned to me with no resolution.
NHTSA complaint #11704498 — an unverified report by a vehicle owner.
North Haven, CT
UNKNOWN OR OTHER
I went to start my car and pull out of a parking lot when the power steering would not turn on. I tried starting and stopping the engine multiple times. I eventually left the car and returned later for it where the power steering was back on and fully functioning. I had a friend drive me and the vehicle to my house to be towed to a jeep dealership the following day. The power steering went out and back on two more times during that 10 min drive. Jeep service received the vehicle the next day and said they could not find anything wrong with the vehicle and reset the computer. I was told to come pick up my car as there was nothing more they could do.
NHTSA complaint #11704500 — an unverified report by a vehicle owner.
Scarborough, ME
UNKNOWN OR OTHER
I am filing a safety complaint regarding my 2022 Jeep Grand Cherokee 4xe Summit Reserve which is affected by recalls 78C and 68C. These recalls have no remedy, no timeline, and no clear information from Stellantis. I no longer feel safe driving my daily driver, and the lack of progress has created a serious safety and reliability issue. Stellantis has instructed owners not to recharge the vehicle and to park away from buildings or other vehicles. This implies a potential fire risk that many owners cannot avoid, especially those who live in shared parking areas, garages, apartments, or townhomes. This should be treated as a major safety hazard. Stellantis has already attempted software updates and even high voltage battery replacements, but these efforts have not resolved the problem. The fact that previous fixes failed suggests a hardware defect involving the battery system or related components. Stellantis has not provided accurate or transparent information, and owners have no path forward. Because Stellantis advises against charging, the hybrid system cannot be used at all. This eliminates the purpose of the vehicle and increases operating costs. I have spent many hours at dealerships with no solution. Stellantis Customer Care has stated that they will not offer support or compensation and directed me to a third party arbitrator. I respectfully request that NHTSA increase oversight of recalls 78C and 68C, investigate whether Stellantis has properly identified the defect, and determine whether the company is meeting federal recall obligations. I also ask NHTSA to consider whether this situation warrants interim owner compensation or potential buy back evaluation due to ongoing safety risks, failed repairs, and the complete loss of hybrid functionality.
NHTSA complaint #11701288 — an unverified report by a vehicle owner.
Clarksville, TN
UNKNOWN OR OTHER
Earlier this spring, when we started our 2022 Jeep Grand Cherokee, the language had changed itself to Italian, the units were metric, the ‘Forward Collision’ off icon was stuck on the dashboard. Also the paddle shifters did not work. In May, 2025, we paid $204.41 to Gary Mathews Motors in Clarksville, TN to ‘diagnose’ and ‘fix’ the issue. Fast forward to this month, and the issue happened again! They didn’t ‘fix’ anything. See forum where HUNDREDS of other owners are experiencing the same exact issues: [XXX] Also see Star bulletin regarding this issue: [XXX] From what I can see in the forums, there is no permanent fix for this issue. Despite this, Jeep/Stellantis keeps charging customers to ‘diagnose’ and ‘fix’ the issue which is a scam/fraud since they know there is no permanent fix. I have reached out to Jeep, and been promised follow-up from one of their specialists that never comes. I have all transcripts and promised timelines to expect follow up that never happen. I will attach photos where they admit they haven’t met the timeline for follow up that was communicated, and as of now, despite additional promises of communication/follow up I still have not heard from them. Having a forward collision system that does not function properly puts myself and others at risk. Also having a dash in units/language you do not understand is also a safety issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11700889 — an unverified report by a vehicle owner.
Houston, TX
UNKNOWN OR OTHER
Hello, I am reaching out to formally escalate an ongoing safety concern with my vehicle’s reverse guidance system, which continues to malfunction despite multiple service visits. This issue directly affects my ability to safely operate the vehicle and creates a daily hazard while backing up. I have already taken my vehicle to the dealership multiple times, and each attempt has failed to resolve the problem long-term. I have also contacted Jeep Corporate and was assigned Case Number, which has since been escalated to a case manager. However, the issue remains unresolved, and I am no closer to a permanent fix. This problem is especially concerning given the recent Jeep recalls involving camera, rear-visibility, and electrical/software issues. The recurring malfunction in my reverse guidance system appears to be directly aligned with the types of failures documented in these recalls, further reinforcing that this is not an isolated defect. At this time, I am requesting the following: 1.Immediate review and escalation of my case. 2.A definitive corrective action plan to permanently repair the reverse guidance system. 3.Confirmation on whether my vehicle qualifies for any recall-related repairs, software updates, or component replacements related to rear-visibility systems. 4.If the issue cannot be corrected, I am requesting that Jeep explore goodwill options, including replacement or repurchase consideration, given the repeated failures and ongoing safety risk. I have been patient throughout this process, but the unresolved malfunction of a critical safety system is unacceptable. Please respond as soon as possible with next steps. Thank you, [XXX] [XXX] [XXXX@icloud.com] Vin [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11700210 — an unverified report by a vehicle owner.
Silsbee, TX
UNKNOWN OR OTHER
On September 17th I was driving approximately 65-70MPH on the freeway when the dashboard flashed the "Service Hybrid Electric Vehicle System" warning and icon. My vehicle lost forward momentum and I slowed at a very rapid pace. I pressed on the gas and the vehicle switched over to the gas system, regained power and I was able to drive without further incident that day. I feel like I could have crashed on the highway and gotten injured, or injured someone else! On October 11th I was driving in a restaurant parking lot, approximately 5 miles per hour and starting to idle when the vehicle dashboard flashed the "Service Hybrid Electric Vehicle System" warning and icon. This time ,the vehicle shifted itself to park suddenly and I received an alert to press the brake to turn the vehicle off. After several attempts, I was able to turn the car off and back on again. I have an appointment on October 17 for the issue to be looked at by the dealership. This is a 4xe with only 40k miles on it.
NHTSA complaint #11693408 — an unverified report by a vehicle owner.
Newman Lake, WA
UNKNOWN OR OTHER
My Jeep Grand Cherokee 2022 4xe lost power while I was going 65 miles per hour on the freeway. I had great difficulty getting to the side of the freeway nearly being struck by other drivers. I had no power steering and no way to put my hazard lights on when the car lost power. The jeep is still not drivable at this time and is at the dealership.
NHTSA complaint #11687126 — an unverified report by a vehicle owner.
Mount Holly, NC
UNKNOWN OR OTHER
Vehicle had complete system shut down while driving. Multiple warning lights came on and vehicle went completely dead. I could have been severely injured or killed if I had been on a highway or if other cars had been behind me.Jeep stated that it was an airbag sensor. Upon picking up from dealership (May 30) warning light came on stating "service vehicle electric hybrid system". Jeep states this is a software issue with no known fix and that engineering has been notified of problem. Since that time the air conditioning stopped working and warning light continues to come on. Vehicle has been left at dealership as not confident in safety of vehicle.
NHTSA complaint #11682939 — an unverified report by a vehicle owner.
Chatsworth, GA
UNKNOWN OR OTHER
The entire Jeep failed. Every light, warning, service, etc came up when cranking, and then it went dead. Now, it will not crank at all. Additionally, the trunk will not open and no power pops up on dashboard or display. This is put my family at risk due to the vehicle being parked next to my home with a possible shortage. No one has confirmed or checked, due to it being a Saturday. No warning was given prior.
NHTSA complaint #11681099 — an unverified report by a vehicle owner.
Boone, IA
UNKNOWN OR OTHER
Check engine light came on. Took my jeep in and was told it was a software issue and not safe to drive. Chrysler will not let the service department release me my car until it is updated and fixed, which has no time line currently
NHTSA complaint #11680793 — an unverified report by a vehicle owner.
Stuyvesant, NY
UNKNOWN OR OTHER
Car completely shut off while saying the electrical hybrid system needed to be serviced. Car turned back on and light was off. Check engine light going on and off as well. When going lower speeds the cars rpms rev all the way up, almost to the red, and while your pressing the gas doesn’t move but then jerks and goes forward. Your head slams into the seat and it’s extremely unsafe especially if you are in stop and go traffic. The car has been spitting and sputtering. Brought it to the dealership I just purchased it from, I’ve only made one payment. They stated that Chrysler is aware of the problem but that there is no solution as of right now. Extremely unsafe to drive and do not feel safe with my daughter in the car with the car jerking forward and being delayed with the gas and rpms increasing.
NHTSA complaint #11678437 — an unverified report by a vehicle owner.
Conway, AR
UNKNOWN OR OTHER
- I received a "service hybrid system" light while driving (it only appeared for a split second and went away) and I took it to the dealership for troubleshooting. The dealership found a stored code of B273C-00. They contacted their Jeep engineers who have not been forthcoming as to what the issue is, but said the vehicle is not safe to drive, so I am not allowed to have the vehicle back (the same dealership has a 2nd Grand Cherokee 4xe with the same issue). Both vehicles are currently at the dealership and should be available for inspection. From my online research it seems to be tied to the vehicle's crash sensor and high voltage cable harness. There are also numerous other owners in online forums discussing the same issue with their Jeeps (Grand Cherokees and Wranglers). -As Jeep engineers are not allowing myself or others to drive their vehicle with this code, they obviously consider it a safety issue. The scary thing to me is, that had I not happen to see that quick flash of the "service hybrid light" I would be driving this unsafe vehicle without knowing it, as it did not turn on the check engine light, so I had no idea there was a stored code until the dealer checked it out. That means there are probably thousands of folks driving around at risk without even know there is a safety issue. -This issue has apparently been going on for months, as the other Jeep at my dealership has there for months now.
NHTSA complaint #11662723 — an unverified report by a vehicle owner.
Coatesville, PA
UNKNOWN OR OTHER
My car was showing a "service hybrid system" warning light in the months of April and May 2025 intermittantly along with a slight loss of power. I took it to the dealership and was told its a software issue but it's fine. Stellantis is aware of this issue but there is no fix. I brought it back a week later with the same concerns and reading the document the dealership gave me - the 95B recall fix apparently crashed communication modules with my ORC. I expressed safety concerns. The dealership once again cleared codes and told me it was safe to drive. One week later on May 8, 2025, I was driving home from work. Without warning, the car locked up and went limp in the middle of the road. I went from 35mph to 0mph without seconds. I luckily was not rear ended. The dealership opened up another case with STAR. I have since gotten rid of the car due to continuous recalls and issues. I did not feel safe in this car and I feared for myself as well as others on the road. I am only taking the time to report this because there is no fix, my dealership repeadily gave the car back to me (in the notes, it was to be returned to me on 5/12 with no fix), and others are having the same issue.
NHTSA complaint #11661713 — an unverified report by a vehicle owner.
Jersey City, NJ
UNKNOWN OR OTHER
The front passenger door is unable to be opened from the inside or the outside. The handle from the inside feels like it has no tension, like something snapped inside. Two local mechanics suggested taking to the dealer as this seems like a potential safety issue with no means of egress from the passenger side if needed. Dealer said they have never seen this problem and deem that a fix will be very difficult as they are unable to open the door to remove the interior panel. The only way to access the latch mechanism is to remove the exterior door panel, a major task. Two safety issues- impossible to exit door inside, what if this happens to another door and I am unable to escape my vehicle? Or unable to get my child from inside? And because the mechanism cannot be inspected, is the door safely locked, or will it open while driving? Contacted Chrysler and they are unwilling to cover repair since vehicle is at 39,000 miles and warranty ended at 36,000. Chrysler rep also said never seen this issue before. Should be covered as manufacturing defect and potential major safety issue.
NHTSA complaint #11633265 — an unverified report by a vehicle owner.
Bozeman, MT
UNKNOWN OR OTHER
we have reported to the dealer multiple instances of noises (crunching and low thuds) and 'thumping' felt through floor boards coming from what appears to be front passenger side. Dealer installed right from sway bar end link as well as subsequently perform NHTSA mandatory recall repairs on Front Upper Control Arm to Steering Knuckle Pinch Bolt. After each 'repair' the problem appears to be getting worse (additionally we had the experience of the 'Sway Bar Disconnect Unavailable' light coming on while driving on a paved surface without having depressed the Sway-Bar button). We brought the vehicle into the Dealer again and one of the Service Managers came for a ride and confirmed our complaints. After a day of looking the Dealer stated that they are going to replace parts previously installed as they may have been defective. Parts are on order but we are concerned for our safety in continuing to drive the vehicle, due not only the sounds we are hearing / feeling but after having researched complaints online (as there are many folks having similar experiences, it appears that Chrysler / Jeep still have more work to do on the safe operation of the vehicle . thank you
NHTSA complaint #11601232 — an unverified report by a vehicle owner.
Amarillo, TX
UNKNOWN OR OTHER
Sunroof Exploded outward while driving on a smooth road. This percussion of an explosion would have caused serious problems had anyone been around me. The sound alone was damaging to my ears. The sunshade was closed and kept glass from raining down on me. No objects were able to fall on my vehicle nor were there any visible vehicles in front of me nor behind me.
NHTSA complaint #11583763 — an unverified report by a vehicle owner.
Sardis, GA
UNKNOWN OR OTHER
[XXX] I was backing out of a parking spot on the 4th floor of the parking garage at work when my car displayed an SOS on the radio monitor and then my Jeep Grand Cherokee shut off and would not restart. I then had to call parking for my job to redirect traffic because I was preventing other vehicles from exiting the garage because my vehicle was unable to restart and I had to have it towed back to the dealership in Waynesboro GA and pay $120 to have this done. i waited over an hour for a tow truck to come and it is still unclear why this keeps happening. I am afraid that the next time it happens I may loss my life. I also called the dealership and Jeep wave to see if there was a way to restart the Jeep but no one was able to assist with the request. The vehicle is really becoming a problem for me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11580645 — an unverified report by a vehicle owner.
Homestead, FL
UNKNOWN OR OTHER
I took car to dealership on 3/8/24 for maintenance. After the maintenance was completed i picked up the car, paid, took the report and went home. In reviewing the report, I noticed an outstanding recall 10B pending. The service advisor never mentioned this to me, not did I receive notification from Jeep. I proceeded to call the dealer and they simply advised me to call Jeep because they did not have parts and did not know when they would be available. I called Jeep and opened a case. I expressed I had reviewed this vehicle had a stop sale issues as per the recall, yet no parts available. They mentioned parts would not be available until after the 2nd quarter of this year. I asked that my call be escalated. Today, 3/14/23, I finally received a call from an agent mentioning my request for buy-back was denied. I expressed that this was not a buy back, but a lemon, because this car has had 2 recalls already and it took them amount over 5 months to fix it. I mentioned this was a critical safety issued as stated by them on the recall notification as it says ": A loss of clamp load may result in the UCA separating from the knuckle and the wheel falling outboard, which can cause a vehicle crash without prior warning." I drive my car with two small children and cannot afford to have a possible crash without warning. The agent told me he could put me on a recall list but it would be after the 2nd quarter that Jeep would start fixing these issues. The agent mentioned he could not see the reason why the buy back was denied. I asked for the call to be escalated to a supervisor. I am currently pending that call.
NHTSA complaint #11577444 — an unverified report by a vehicle owner.
Clemmons, NC
UNKNOWN OR OTHER
I am writing to express my deep concern regarding the safety risk highlighted in the open recall 24V-132. Upon reviewing the details provided, particularly the issue involving the damaged pinch bolt which may break and lead to a loss of clamp load between the UCA ball joint and the knuckle, I am gravely concerned about the potential consequences. As someone who prioritizes the safety of myself, my loved ones, and others on the road, it is distressing to contemplate the possible ramifications of such a failure. The prospect of the UCA separating from the knuckle and the wheel subsequently falling outboard poses a significant threat not only to the occupants of the vehicle but also to other road users. In particular, the thought of being in a situation where the safety of my three children, or anyone else for that matter, is compromised due to this issue is deeply unsettling. The absence of prior warning exacerbates the seriousness of the situation, as it leaves little room for proactive measures to mitigate the risk. Given these circumstances, I implore you to take immediate action to address this safety concern and ensure the prompt implementation of necessary repairs or replacements as outlined in the recall. The well-being of everyone involved is paramount, and it is crucial that swift and decisive steps are taken to minimize the likelihood of any potential accidents or injuries. I appreciate your attention to this matter and trust that you will prioritize the safety of all individuals affected by this recall.
NHTSA complaint #11574935 — an unverified report by a vehicle owner.