22 of the 353 complaints about the 2020 Jeep Grand Cherokee are about the driver-assist systems — 6% of everything reported for this model year. Half of the failures with a mileage on record happened before 12,000 miles.
22
Complaints
3
Crashes
0
Fires
0
Injuries
Filed with NHTSA, in their own words.
BACK OVER PREVENTION: WARNINGS
Safety Issue: The UConnect screen which displays backup camera image, has delaminated causing the display to not show the backup camera view. The same Uconnect screen , because of the delaminating failure auto selects radio channel changes and climate control to not respond to touching the screen.
NHTSA complaint #11745057 — an unverified report by a vehicle owner.
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
RE: SAFETY RECALL W36 (NHTSA ID 20V-191). Manufacturer Stellantis (FCA US LLC) has reported this safety recall as "Complete" for my VIN. This reporting is inaccurate. The vehicle remains on firmware version 30.21.0, which is the defective version the recall was mandated to replace. The Head Unit and Telematics Box (TBM) hardware are failing to accept the required safety patch. Stellantis Case Management (Case #95948441) has refused to provide the mandated free remedy and is demanding a consumer-paid diagnostic fee to address this failed safety recall, in direct violation of 49 U.S.C. § 30120. Furthermore, the dashboard assembly is failing (adhesive degradation), causing significant rattle/distraction. The manufacturer refuses to honor the Federal Safety Act and remediate these defects without charge. I have already performed the diagnosis and provided firmware evidence which the manufacturer has ignored.
NHTSA complaint #11724250 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: WARNINGS
On September 15–16, 2025, my vehicle was serviced at AutoNation CDJR North Columbus, where the technician documented: “Oil filter housing failed internally.” •No repair, replacement, or warning was provided to me about the risk of catastrophic engine failure. •I was not presented a signed repair decline form. •Internal failure was documented but not escalated. On February 13, 2026, the engine failed completely, rendering the vehicle inoperable. The dealership quoted ~$13,094.83 for engine replacement but did not authorize repair. During this time, oil and coolant leaks were observed, indicating continued mechanical risk and potential safety hazards.
NHTSA complaint #11722336 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was driving on the freeway and the car stuttered and then stopped, had to get towed home found out the aux battery was bad, replaced that and brake hub and sensor on driver tire but abs. And anti swerve light. Also no cruise control. Screen says Fcw unavailable service required, also 4wf service.
NHTSA complaint #11666412 — an unverified report by a vehicle owner.
BACK OVER PREVENTION: WARNINGS
My 2020 Jeep Grand Cherokee touch screen is delaminating. I have attempted to contact uConnect and Jeep. UConnect initially agreed to replace the screen free of charge after having it diagnosed, but once I had it diagnosed and called back uConnect claimed the first representative that approved the replacement was wrong and now refuses to rectify the situation. The screen has "ghost" touches - basically selecting options by itself, and the back up camera delays or freezes some of the time, not displaying the live video. The dealer diagnosed the delamination. There were no warnings or other indications of a problem. I only learned what was causing these issues by googling the bubbles in my screen. Based on the research I've done since, it appears this problem will get worse, changing climate control settings, system settings, heater settings, entertainment (radio) settings, and "drive mode" type settings eventually. I have seen so many posts on it spanning multiple models and model years, all related to the same problem with the same symptoms, it should really qualify for a recall. I am afraid to let my soon-to-be 16 yr old drive my car because of the distraction this defect can cause, and there is no prevention or reasonable remedy. The screen has not been intentionally damaged, no wipes or other products have been used on it regularly, and it is kept garaged when it is not being driven. The vehicle is used in a normal manner -driving to/from work and practice on city streets and highways, and is not subject to abuse. From my research it is a manufacturer's defect in the screen itself, which can only be avoided or resolved by replacing the unit. If owners don't cause the issue, and can't prevent it by any kind of regular maintenance, training, or care, then it isn't an issue owners should suffer safety concerns or financial obligations over.
NHTSA complaint #11614113 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I am reporting significant safety issues with my 2020 Jeep Grand Cherokee Limited X. The vehicle has repeatedly experienced failures in critical safety systems such as Adaptive Cruise Control (ACC), ParkSense, and Lane Departure, which randomly disable while driving, particularly in cold weather or after a restart. These failures compromise essential safety functions necessary for highway driving and parking. Additionally, I encountered a severe issue regarding the vehicle’s lack of over-voltage protection. While charging the battery, it was accidentally exposed to 48 volts instead of 12 volts, resulting in damage to key electronic modules, including those controlling safety systems. This lack of protection from foreseeable charging errors is concerning, especially given the advanced electronics in modern vehicles. Other Jeep owners have reported similar issues related to voltage fluctuations affecting ACC, Lane Departure, and ParkSense systems. Battery-related issues seem to be directly linked to the failure of these critical safety features(Jeep Cherokee Club)(Jeep Forum). Voltage instability, particularly with the Engine Stop/Start (ESS) system, has also been widely discussed, further pointing to potential flaws in Jeep’s electrical design. Given the critical nature of these systems, their failures due to inadequate over-voltage protection and inconsistent electrical performance represent a serious safety risk. I request that NHTSA investigate these concerns, as they may be affecting a broader range of Jeep vehicles, putting drivers and passengers at risk. While a fire did not occur, the potential is there due to the burning of electronics with strong odors and smoke.
NHTSA complaint #11612956 — an unverified report by a vehicle owner.
LANE DEPARTURE: ASSIST
I am reporting significant safety issues with my 2020 Jeep Grand Cherokee Limited X. The vehicle has repeatedly experienced failures in critical safety systems such as Adaptive Cruise Control (ACC), ParkSense, and Lane Departure, which randomly disable while driving, particularly in cold weather or after a restart. These failures compromise essential safety functions necessary for highway driving and parking. Additionally, I encountered a severe issue regarding the vehicle’s lack of over-voltage protection. While charging the battery, it was accidentally exposed to 48 volts instead of 12 volts, resulting in damage to key electronic modules, including those controlling safety systems. This lack of protection from foreseeable charging errors is concerning, especially given the advanced electronics in modern vehicles. Other Jeep owners have reported similar issues related to voltage fluctuations affecting ACC, Lane Departure, and ParkSense systems. Battery-related issues seem to be directly linked to the failure of these critical safety features(Jeep Cherokee Club)(Jeep Forum). Voltage instability, particularly with the Engine Stop/Start (ESS) system, has also been widely discussed, further pointing to potential flaws in Jeep’s electrical design. Given the critical nature of these systems, their failures due to inadequate over-voltage protection and inconsistent electrical performance represent a serious safety risk. I request that NHTSA investigate these concerns, as they may be affecting a broader range of Jeep vehicles, putting drivers and passengers at risk. While a fire did not occur, the potential is there due to the burning of electronics with strong odors and smoke.
NHTSA complaint #11612956 — an unverified report by a vehicle owner.
LANE DEPARTURE: WARNING
Purchased used 2020 Grand Cherokee at Christmas time 2023. Vehicle had 25640 miles on it. On April 24, 2024 while driving home maybe 2 miles from home, I was lucky not to crash when losing steering response.A Warning Message appeared on the Speedo, stating, “POWER STEERING UNAVAILABLE SERVICE REQUIRED “. 28K miles is about 2,400 miles driven to date. I drove straight home and made an appointment for service. Koons Chevrolet where I bought the car performed diagnostic testing to determine Replacement of the Steering Gear RACK AND PINION would require replacement and the repair $5800 parts and labor. The module is internal and not serviceable therefore the Whole Steering Gear must be replaced. Cost is prohibitive for a fairly new vehicle.
NHTSA complaint #11587084 — an unverified report by a vehicle owner.
LANE DEPARTURE: BLIND SPOT DETECTION
My Jeep is a 2020, and I recently bought it last June as a certified preowned vehicle from a Jeep dealership. I was having electrical and fuse problems when my moon roof on the vehicle stopped working. Recently driving home at night, I lost all lights on the vehicle. Headlight, high beams, brake lights and turn signals, the lights do not work on the vehicle and I was driving in the complete dark. My gas tank also was having issues and it does not allow me to fill the tank because it thinks it is always “full” even though it is not. I brought the vehicle to the dealership and they stayed I have a completely fried computer system as well as the vent tube on my gas tank is “clogged” and the entire gas tank needs to be replaced. I have owned the car for less than a year and a half, it is only three years old and the warranty JUST expired. There is no way a vehicle with only 32,000 miles has a completely failed computer system along with needs a full gas tank replacement. They are stating to fix the safety issue it is $2700. The manufacturer is taking zero responsibility. Roughly 6 months before I took it to them because I was having fuse issues.
NHTSA complaint #11557552 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that while driving forward into a parking space the brake pedal was hard when pressed and the vehicle suddenly experienced unintended acceleration and crashed to the side of a building. After the incident, it was discovered that the front brakes had seized and the vehicle was undrivable. The contact indicated that during the crash the collision avoidance feature did not active. The vehicle was towed to the local dealer. A police report was taken at the scene. No injuries were reported. The manufacturer was notified of the crash and an engineer was sent to examine the vehicle. No further information was available. The failure mileage was 35,800.
NHTSA complaint #11545666 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
PARK SENSE FEATURE IS TURNED OFF, BUT PARK SENSE KEEPS ENGAGING. WITH ERRO MESSAGE "PUT IN PARK THEN PUT IN GEAR. I RECEIVE THIS ERRO MESSAGE 4 0R 5 TIME, BEFORE I'M SBLE TO PUT IN GEAR AND DRIVE VEHICLE, THIS HAS BEEN HAPPENING PERIDOCALLY SINCE I BOUGHT THE VEHICLE, BUT GETTING MORE FREQUENT.
NHTSA complaint #11515920 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The vehicle stops on its own without warning, and a few times it has run me off the road. Infotainment issues (this is the one that made the vehicle qualify for a lemon claim). I have a YouTube page dedicated to uploading videos. Some of the videos cannot be uploaded because of background music and copyrights. I'll attach a link here, feel free to look at all the videos. Sample video --> https://youtube.com/shorts/87vigoL8p_g?feature=share I have a lemon law claim going, but the company is, as expected giving me the runaround. The issues have met my state lemon law requirements for a claim. Verified by the lawyer I've hired.
NHTSA complaint #11516028 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: WARNINGS
The vehicle stops on its own without warning, and a few times it has run me off the road. Infotainment issues (this is the one that made the vehicle qualify for a lemon claim). I have a YouTube page dedicated to uploading videos. Some of the videos cannot be uploaded because of background music and copyrights. I'll attach a link here, feel free to look at all the videos. Sample video --> https://youtube.com/shorts/87vigoL8p_g?feature=share I have a lemon law claim going, but the company is, as expected giving me the runaround. The issues have met my state lemon law requirements for a claim. Verified by the lawyer I've hired.
NHTSA complaint #11516028 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: WARNINGS
While slowly turning into a parking slot in front of a building, the vehicle surged forward, jumping the curb and striking a metal handrail and the corner of the building. Substantial damage resulted to the front, hood and cooling systems.
NHTSA complaint #11497367 — an unverified report by a vehicle owner.
BACK OVER PREVENTION: CAMERA SYSTEM
Screen constantly freezes and it's unresponsive for long periods of time, then reboots. Then the cycle repeats. Serious safety hazard as the back up camera image freezes on the screen and doesn't change, even though your moving and the image video should have changed. This has been happening since the car was bought new and dealership says they're nothing that can be done
NHTSA complaint #11444522 — an unverified report by a vehicle owner.
BACK OVER PREVENTION: WARNINGS
The screen in my car will get stuck on my reverse camera, freeze that way for minutes after I've put the car into drive. It will also randomly cut off and back on which is distracting and annoying.
NHTSA complaint #11424041 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: WARNINGS
WHILE I WAS PARKING NEAR THE BEACH, THE CAR STARTED ACCELERATING AND THE BREAKS BECAME UNRESPONSIVE. AS A RESULT, THE CAR CRUSHED INTO THE WATER AND GOT SUBMERGED. I WAS ABLE TO LEAVE THROUGH THE WINDOW BEFORE IT GOT FLOODED
NHTSA complaint #11408116 — an unverified report by a vehicle owner.
BACK OVER PREVENTION: WARNINGS
I HAVE HAD CONTINUED ISSUES WITH MY VEHICLE FOR OVER FOUR MONTHS. IT STARTED AS NOTICING THE "FAVORITE ARTIST" BUTTON NOT WORKING ON THE VEHICLE CORRECTLY. IT THEN CHANGED TO THE SCREEN RESTARTING WHILE I WAS DRIVING DOWN THE ROAD, SOMETIMES MULTIPLE TIMES. IT THEN PROGRESSED TO THE BACKUP CAMERA FREEZING, WHICH HAS ALMOST CAUSED MULTIPLE ACCIDENTS. THE DEALERSHIP UPGRADED THE SOFTWARE, REPLACED THE BACKUP CAMERA, AND MOST RECENTLY REPLACED THE RADIO ITSELF. AFTER MULTIPLE VISITS AND TIME SPENT WAITING FOR MY VEHICLE TO BE FIXED UNDER WARRANTY, THERE DOESN'T SEEM TO BE ANYTHING ELSE THEY CAN DO TO FIX MY PROBLEM. I BELIEVE MY VEHICLE IS A LEMON, AND I DO NOT FEEL SAFE WITH THE ELECTRICAL ISSUES. SINCE TESTING AND GETTING REPLACEMENT PARTS, MY VEHICLE CONTINUES TO RESTART ITS SCREEN RANDOMLY, THE BACKUP CAMERA FREEZES, AND THE ARTIST BUTTON DOES NOT WORK HALF THE TIME. THE SCREEN RESTARTING MID DRIVE FREAKS ME OUT BECAUSE IT JUST STOPS AND RESTARTS, AND THE BACKUP ISSUE IS A MAJOR SAFETY CONCERN. IT OFTEN STAYS FROZEN FOR LONG PERIODS OF TIME. (NOT ABLE TO UPLOAD VIDEO EVIDENCE, ONLY PICTURE OF SCREEN). SCREEN AT ONE POINT WOULDN'T LET ME BACK UP WITHOUT TURNING OFF THE PARKING SENSORS BECAUSE IT THOUGHT THEIR WAS SOMETHING BEHIND THE CAR, AND THERE WAS PHYSICALLY NOTHING TO MAKE THE SENSOR THINK THAT WAY. HAVE HAD MULTIPLE SERVICE CALLS TRYING TO FIX THE ISSUE AND AM NOW GOING TO VENTURE DOWN THE LEMON LAW LANE.
NHTSA complaint #11397566 — an unverified report by a vehicle owner.
BACK OVER PREVENTION: CAMERA SYSTEM
I HAVE HAD CONTINUED ISSUES WITH MY VEHICLE FOR OVER FOUR MONTHS. IT STARTED AS NOTICING THE "FAVORITE ARTIST" BUTTON NOT WORKING ON THE VEHICLE CORRECTLY. IT THEN CHANGED TO THE SCREEN RESTARTING WHILE I WAS DRIVING DOWN THE ROAD, SOMETIMES MULTIPLE TIMES. IT THEN PROGRESSED TO THE BACKUP CAMERA FREEZING, WHICH HAS ALMOST CAUSED MULTIPLE ACCIDENTS. THE DEALERSHIP UPGRADED THE SOFTWARE, REPLACED THE BACKUP CAMERA, AND MOST RECENTLY REPLACED THE RADIO ITSELF. AFTER MULTIPLE VISITS AND TIME SPENT WAITING FOR MY VEHICLE TO BE FIXED UNDER WARRANTY, THERE DOESN'T SEEM TO BE ANYTHING ELSE THEY CAN DO TO FIX MY PROBLEM. I BELIEVE MY VEHICLE IS A LEMON, AND I DO NOT FEEL SAFE WITH THE ELECTRICAL ISSUES. SINCE TESTING AND GETTING REPLACEMENT PARTS, MY VEHICLE CONTINUES TO RESTART ITS SCREEN RANDOMLY, THE BACKUP CAMERA FREEZES, AND THE ARTIST BUTTON DOES NOT WORK HALF THE TIME. THE SCREEN RESTARTING MID DRIVE FREAKS ME OUT BECAUSE IT JUST STOPS AND RESTARTS, AND THE BACKUP ISSUE IS A MAJOR SAFETY CONCERN. IT OFTEN STAYS FROZEN FOR LONG PERIODS OF TIME. (NOT ABLE TO UPLOAD VIDEO EVIDENCE, ONLY PICTURE OF SCREEN). SCREEN AT ONE POINT WOULDN'T LET ME BACK UP WITHOUT TURNING OFF THE PARKING SENSORS BECAUSE IT THOUGHT THEIR WAS SOMETHING BEHIND THE CAR, AND THERE WAS PHYSICALLY NOTHING TO MAKE THE SENSOR THINK THAT WAY. HAVE HAD MULTIPLE SERVICE CALLS TRYING TO FIX THE ISSUE AND AM NOW GOING TO VENTURE DOWN THE LEMON LAW LANE.
NHTSA complaint #11397566 — an unverified report by a vehicle owner.
BACK OVER PREVENTION
TL* THE CONTACT OWNS A 2020 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE RADIO DISPLAY FAILED TO REMOVE THE REAR VIEW CAMERA IMAGE AFTER SHIFTING OUT OF REVERSE. THE VEHICLE WAS TAKEN TO NUCAR CHRYSLER DODGE JEEP RAM OF TILTON (40 E MAIN ST LOT C, TILTON, NH 03276, (603) 729-1167) WHERE IT WAS DIAGNOSED WITH NEEDING THE RADIO DISPLAY TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 20V191000 (BACK OVER PREVENTION) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 26,021.
NHTSA complaint #11396598 — an unverified report by a vehicle owner.
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
I SHIFTED FROM PARK TO DRIVE TO REVERSE OUT OF MY PARKING SPACE TO SHIFT TO DRIVE. I WAS DRIVING ON THE ROAD WHEN I NOTICED THE SCREEN STUCK ON THE REVERSE IMAGE. IT WAS BOT DO ANYTHING AND REMAINED FROZEN UNTIL I REACHED MY DESTINATION.
NHTSA complaint #11373246 — an unverified report by a vehicle owner.
BACK OVER PREVENTION: CAMERA SYSTEM
I SHIFTED FROM PARK TO DRIVE TO REVERSE OUT OF MY PARKING SPACE TO SHIFT TO DRIVE. I WAS DRIVING ON THE ROAD WHEN I NOTICED THE SCREEN STUCK ON THE REVERSE IMAGE. IT WAS BOT DO ANYTHING AND REMAINED FROZEN UNTIL I REACHED MY DESTINATION.
NHTSA complaint #11373246 — an unverified report by a vehicle owner.