20 of the
3,401 complaints about the 2014 Jeep Grand Cherokee are about the
driver-assist systems — 1% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
58,000 miles.
F
20
Complaints
7
Crashes
0
Fires
6
Injuries
Exactly what failed
Warnings
630.0%
Automatic Emergency Braking
525.0%
Adaptive Cruise Control
315.0%
Forward Collision Avoidance
210.0%
Warnings
210.0%
Rearview System Braking
210.0%
Driver Assist & Collision Avoidance across every Jeep Grand Cherokee year
The anti collision avoidance systems did not engage. Instead it seemed the vehicle sped up. It did not engage to stop a collision, I was at almost a stop. Vehicle seemed to speed up. Anti-collision systems did not engage at all. This system worked previously. It did not brake automatically nor avoid a collision. It caused an accident & there were minor injuries & totaling 2 vehicles mine (2014 Jeep Grand Cherokee Overland) & the other party to accidents truck.
NHTSA complaint #11687490 — an unverified report by a vehicle owner.
Marysville, WACrash1 injured
FORWARD COLLISION AVOIDANCE: WARNINGS
The anti collision avoidance systems did not engage. Instead it seemed the vehicle sped up. It did not engage to stop a collision, I was at almost a stop. Vehicle seemed to speed up. Anti-collision systems did not engage at all. This system worked previously. It did not brake automatically nor avoid a collision. It caused an accident & there were minor injuries & totaling 2 vehicles mine (2014 Jeep Grand Cherokee Overland) & the other party to accidents truck.
NHTSA complaint #11687490 — an unverified report by a vehicle owner.
Marysville, WACrash1 injured
BACK OVER PREVENTION: WARNINGS
The anti collision avoidance systems did not engage. Instead it seemed the vehicle sped up. It did not engage to stop a collision, I was at almost a stop. Vehicle seemed to speed up. Anti-collision systems did not engage at all. This system worked previously. It did not brake automatically nor avoid a collision. It caused an accident & there were minor injuries & totaling 2 vehicles mine (2014 Jeep Grand Cherokee Overland) & the other party to accidents truck.
NHTSA complaint #11687490 — an unverified report by a vehicle owner.
A message comes through the dash screen saying Def service 50 miles left vehicle not restart again , I take it to dough smith jeep dealer in Spanish fork for diagnostic they told me to replace a lot of things like def pump, def injector and NoX sensor (bank 1) we do and we didn’t solve the problem after spending thousands of dollars and im not able to get my Emissions ready because of that , automatic brake system failure it says to clean the sensor I cleaned really good but keep showing brake failure message
NHTSA complaint #11642100 — an unverified report by a vehicle owner.
Orange Park, FL
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While using cruise control and traveling at a speed of approximately 70 miles per hour on the highway, my car accelerated on its own and ai had I had to hit the brakes. I was thankfully able to slow it down, to which the entire car shuts down. The vehicle completely shut off and would not start. I had to have it towed to Jeep and they told me it was not one, but BOTH fuel pumps had failed. They charged me over $1700.00. There is currently a recall for this very issue and Jeep made no attempt to fix it. I had no idea there was even a recall for this until now and this happened a few years ago.
NHTSA complaint #11556331 — an unverified report by a vehicle owner.
Oulook, WA
FORWARD COLLISION AVOIDANCE: WARNINGS
Cuando boy a 75mph y rebasó O me rebasan
NHTSA complaint #11551161 — an unverified report by a vehicle owner.
Oulook, WA
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Cuando boy a 75mph y rebasó O me rebasan
NHTSA complaint #11551161 — an unverified report by a vehicle owner.
I was driving along & all of a sudden my car under side make a funny sound and stopped moving forward. I am a single mother & I had my 4 year old son with me. I had to call a tow company & they took it to a repair shop. They charged me $100 to tell me the transmission was gone & metal pieces were in the transmission. Now I have tried to get it fixed because the rest of my car looks NEW. I REALLY TAKE CARE OF IT. But now I am told it cannot be fixed because you knew there was something wrong with this particular transmission so you no longer make the parts, so no one else can get hurt. Therefore, I have a very lovely car that I love but it will never run again. I spent over $20,000 for my car. Can you help me please.
NHTSA complaint #11538392 — an unverified report by a vehicle owner.
I've been experiencing an issue with the brakes on the vehicle not operating properly since 2022. The vehicle does not brake normally, and the brake pedal must be pressed completely down to the floor, or pumped repeatedly before the vehicle begins to slow, and when it does slow, the brakes are less than responsive. There have been several instances where despite allowing extra stopping distance and pressing the brakes all the way to the floor, the vehicle does not stop normally, and I've come dangerously close to being involved in a collision as a result. I've reported these issues to Jeep in the past when the vehicle was there for service, but it was not adequately evaluated. I replaced both front and rear brake pads and rotors, only to have the issue continue. On 6/27/23 when my vehicle was in the body shop for unrelated repairs, the body shop conducted a brake diagnosis and confirmed the stiff break pedal when attempting to brake. They verified the appropriate vacuum at brake booster and vacuum sensor, and disconnected the brake booster sensor and smoke tested the brake booster to find smoke leaking into the main cabin area. They recommended replacing the brake booster assembly with water shed per TSB, and re-checking. They noted that the Vacuum brake booster has failed, and TSB is available in regards to installing water shield with new brake booster, under safety recall T59/NHTSA 17V-572. Once body work was completed, we took the vehicle to Perkins Jeep for the open recalls and requested repair of the brake booster, but were told this isn't a Jeep problem, and that it should have been taken care of at the body shop under insurance-- even though this brake issue was pre-existing to the body damage to the vehicle. Jeep states they do not have the OEM parts to repair this issue and other open recalls at this time, and there is a waiting list.
NHTSA complaint #11531530 — an unverified report by a vehicle owner.
Auburn, MA
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While on freeway at 50 mph. My 2014 Jeep Grand Cherokee Limited 3.0 diesel ,. loss motive power. I was very fortunate to not crash the vehicle, but the situation was horrifying! I received the recall notice for the HPFP ( High pressure Fuel Pump) , Z46/ NHTSA 22V- 406 but Crystler Corp doesn't have the part available to fix. Iam currently have a loan on my vehicle and can't drive it!
NHTSA complaint #11506423 — an unverified report by a vehicle owner.
Bulverde, TX
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Bought this vehicle 6 months ago and and realized right after purchase it has an error within the radio system that causes backup issues. The error appears on the radio and states “contact dealer” for radio service. What the vehicle does is that the backup camera becomes inoperable (black screen) and in my case the radio turns on straight heat blowing hot air from the system and turning on both defrosters, front and back. After doing some research, it appears that many 2014 Jeep owners and other years around this time period are experiencing this issue. Since the backup camera and backup sensors no longer work due to this error (it has to do with the Sierra Wireless card within the radio) it becomes a safely issue when it stops in the middle of backing up and is very scary. In Texas, having straight heat blown at you and your glass makes the windows fog or becomes unbearable at 105 degree temperatures. Dealer is aware of the issue and wants more then $1200 to replace radio. I tried to self repair by removing radio and updating software to current version but Sierra wireless car is soldiered to the motherboard of the radio and cannot be removed. I did however get the software to update after three attempts and 6 hours of updating. This did not fix the error that causes this. I believe it is due to a Sierra Wireless card failure and normally happens right after startup.
NHTSA complaint #11488538 — an unverified report by a vehicle owner.
Lawrence, MACrash1 injured
FORWARD COLLISION AVOIDANCE: WARNINGS
My vehicle has a recall with the parts not available, I crash without prior warning, and injured. I have contact FCA US and other customer care numbers provided. My vehicle was repaired for the outer damage due to the collision, but my vehicle does not pass emission due to parts not being available. My car is drivable with very little power and can only drive a very low speed and locally. I have called about this matter for over a month and afraid that I will get in to another accident. I have not received information on when parts will be available. I had it checked and most probable other components require replacing due to the recall. This put me at risk and could have put my children at risk.
NHTSA complaint #11480829 — an unverified report by a vehicle owner.
at 137,218 milesNEW Kent, VA
BACK OVER PREVENTION: WARNINGS
PARK ASSIST LIGHT REMAINS ON EVEN IF PRESSED TO TURN OFF TO ACTIVATE, WHILE MOTOR RUNNING IN PARK OR NEUTRAL WITH MY FOOT ON THE BREAK. NOTHING WORKS TO ACTIVATE THIS SENSOR. HELP PLEASE.
NHTSA complaint #11406296 — an unverified report by a vehicle owner.
Greendale, IN
FORWARD COLLISION AVOIDANCE: WARNINGS
I BOUGHT THIS JEEP ON THE 31ST OF DECEMBER. ONLY 10 DAYS INTO HAVING IT THE OIL STARTED LEAKING. I TOOK IT TO A REPAIR SHOP AND HE ADVISED ME THAT IT WAS LEAKING FROM THE OIL FILTER AND HOUSING ALONG WITH THE OIL COOLER. HE ADVISED ME THAT THIS IS A ONGOING ISSUE WITH THESE JEEPS. THIS WOULD NOT BE A EASY FIX AS THE INTAKE MANIFOLD ALONG WITH THE HEATER HOSES, FILTER HOUSING/OIL COOLER ASSEMBLY WOULD ALL HAVE TO BE REMOVED.
NHTSA complaint #11387917 — an unverified report by a vehicle owner.
I WAS INVOLVED IN A INTERSECTION COLLISION WHERE ANOTHER VEHICLE DIDN'T STOP AND DROVE IN FRONT OF MY 2014 JEEP GRAND CHEROKEE. I COLLIDED WITH THE DRIVERS DOOR TO THE REAR OF THE VEHICLE AT A 20 MPH SPEED. THE OTHER VEHICLES AIR BAGS DEPLOYED. MY JEEP SUSTAINED FRONT DAMAGE A CRACKED HOOD, GRILL, FROM BUMPER TORN OFF I BROKE MY RIGHT FOOT. MY AIR BAGS DIDN'T DEPLOY ON THE IMPACT AND I DIDN'T FEEL OR SEE A SENSOR EMERGENCY BRAKING
NHTSA complaint #11383085 — an unverified report by a vehicle owner.
at 55,000 milesSouth Grafton, MACrash1 injured
FORWARD COLLISION AVOIDANCE: WARNINGS
I WAS INVOLVED IN A INTERSECTION COLLISION WHERE ANOTHER VEHICLE DIDN'T STOP AND DROVE IN FRONT OF MY 2014 JEEP GRAND CHEROKEE. I COLLIDED WITH THE DRIVERS DOOR TO THE REAR OF THE VEHICLE AT A 20 MPH SPEED. THE OTHER VEHICLES AIR BAGS DEPLOYED. MY JEEP SUSTAINED FRONT DAMAGE A CRACKED HOOD, GRILL, FROM BUMPER TORN OFF I BROKE MY RIGHT FOOT. MY AIR BAGS DIDN'T DEPLOY ON THE IMPACT AND I DIDN'T FEEL OR SEE A SENSOR EMERGENCY BRAKING
NHTSA complaint #11383085 — an unverified report by a vehicle owner.
at 58,000 milesBerwyn, IL
FORWARD COLLISION AVOIDANCE: WARNINGS
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE AUTOMATIC EMERGENCY BRAKING WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THERE WAS NO VEHICLE NEARBY. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000.
NHTSA complaint #11377381 — an unverified report by a vehicle owner.
at 110,000 milesGreen BAY, WI
FORWARD COLLISION AVOIDANCE
COLLISION DETECTION INITIATES RANDOMLY WITH NO HAZARDS AT INTERSTATE SPEEDS (70 MPH). APPLIES BRAKES AND WARNING. THIS HAS HAPPENED IN TRAFFIC AND HAS NEARLY RESULTED IN A REAR IMPACT COLLISION ON MULTIPLE OCASSIONS.
NHTSA complaint #11133242 — an unverified report by a vehicle owner.
at 20 milesJAX BCH, FL
FORWARD COLLISION AVOIDANCE
WHILE DRIVING ON THE HIGHWAY WITH NO VEHICLES OR OBSTACLES IN FRONT OF ME, THE BREAK ASSIST COLLISION AVOIDANCE WENT OFF INDICATING AN IMMINENT COLLISION AND STOPPING THE CAR. PERHAPS RELATED TO THE SAME ISSUE, A FEW MINUTES AFTER THIS INCIDENT THE COMPUTER ALSO DISPLAYED AN ERROR MESSAGE STATING THAT THE AUTOMATIC WINDSHIELD WIPERS WERE NOT WORKING PROPERLY
NHTSA complaint #11031647 — an unverified report by a vehicle owner.
at 60,000 milesOrwigsburg, PACrash
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
ADAPTIVE CRUISE CONTROL AND COLLISION AVOIDANCE DID NOT WORK PROPERLY, AND RESULTED IN A COLLISION. I WAS DRIVING ON A HIGHWAY, RELYING ON THE ADAPTIVE CRUISE CONTROL AND THE AUTOMATIC BRAKING, A FEATURE OF COLLISION AVOIDANCE. THERE WAS A SLOW DOWN IN TRAFFIC, AND ALTHOUGH THE SYSTEM SLOWED DOWN AND APPLIED BRAKE, IT DID SO TOO LATE TO STOP CAR. AS I GOT TOO CLOSE, I APPLIED STEADY PRESSURE ON THE BRAKE, BUT I STILL HIT THE CAR IN FRONT OF ME, WHO THEN HIT THE CAR IN FRONT OF THEM. NO SIGNIFICANT DAMAGE TO EITHER OF THE OTHER CARS, AND MINE HAS MINOR COSMETIC DAMAGE, AND THE ADAPTIVE CRUISE CONTROL IS NOW NOT WORKING PROPERLY. COULD HAVE BEEN SIGNIFICANTLY WORSE. MAKES ME REALLY QUESTION THE POTENTIAL FOR SELF-DRIVING CARS.
NHTSA complaint #10935186 — an unverified report by a vehicle owner.