Owners have filed 17 complaints
about the 2014 Keystone Montana with NHTSA between 2014 and 2018.
The largest single group is the equipment & accessories.
Across this model's run it ranks 3 of 10 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 70
Against the median year of the Keystone Montana. 50 means typical for this
model; 100 means roughly double.
Severity — 0
0% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 100
100% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2014 compares with every other Keystone Montana
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2014 Keystone Montana
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Equipment & Accessories
423.5%
Median failure at 3,000 miles
Body & Structure
317.6%
Median failure at 2,575 miles
Other & Unspecified
211.8%
Median failure at 5,000 miles
Tires
211.8%
Median failure at 7,500 miles
Electrical System
211.8%
Median failure at 10,000 miles
Doors, Latches & Locks
15.9%
Median failure at 2,000 miles
Wheels
15.9%
Median failure at 7,500 miles
Windows, Mirrors & Wipers
15.9%
Median failure at 3,000 miles
Brakes
15.9%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
110.0%
1,000 – 9,999 miles
880.0%
10,000 – 24,999 miles
110.0%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jul 2014peak 5Apr 2018
NHTSA investigations into the 2014 Keystone Montana
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
PE15018Opened 1 May 2015Closed 21 Jul 2015EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Emergency Exit Obstruction
The Office of Defects Investigation (ODI) received a complaint of a partially obstructed emergency exit window on a 2014 Montana trailer manufactured by Keystone RV which alleged the roof ladder impeded full opening of one of the two rear emergency exit windows.ODI notes that these trailers are equipped with as many as three (3) emergency exits, often including the window adjacent to the rear window in question.ODI further notes that Federal Motor Vehicle Safety Standards (FMVSS) do not apply to this case, as no emergency exits are required for this vehicle.However, the window is clearly marke...
Recalls on the 2014 Keystone Montana
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 2017627144,034 units in Canada
Accessories
On certain vehicles equipped with Kidde fire extinguishers with black plastic handles and valves, the fire extinguishers may become clogged or require excessive force to activate. Also, the nozzle may detach from the valve assembly with enough force that it could cause injury, and fail to discharge. In case of fire, failure of the extinguisher to function could result in injury and/or property damage. Correction: Owners will be provided with instructions on how to inspect the fire extinguisher to see if it is recalled. Replacement fire extinguishers will be supplied by Kidde directly. Note: For more information about recalled fire extinguishers, please visit <a href="https://inmarmarketaction.com/kidde/Kidde284CA/">www.kidde.com</a>.
Recall 2015139307 units in Canada
Accessories
On certain travel trailers, rivets within the entry step folding mechanism could fail and cause the steps to collapse while a person is entering or exiting the vehicle. This could cause the person to fall, which would increase the risk of injury. Correction: Dealers will replace certain rivets with upgraded fasteners.
Recall 2014084166 units in Canada
Accessories
On certain travel trailers equipped with Frigidaire KG series microwaves, a defect in the microwave oven keypad could cause the oven to activate without pressing any keys. This could result in excessive heat, smoke or possibly a fire. Correction: Dealers will replace affected circuit boards. In the interim, consumers should unplug their microwave ovens, if possible. If the consumer is unable to unplug the microwave, they should leave the door ajar until the microwave is replaced.
Recall 20131291,029 units in Canada
Other
On certain fifth wheels and travel trailers, the electrical motor for the awning could become damaged, allowing the awning to unfurl unexpectedly. As a result, the awning could strike another vehicle, a stationary object, or a bystander, causing property damage and/or personal injury. Correction: Dealers will replace the awning motor.
In the owners' own words, exactly as filed with NHTSA.
SAN Antonio, TX
UNKNOWN OR OTHER
KEYSTONE RV FIRE EXTINGUISHERS RECALL 17V-755, SAFETY ADVISORY 17-307. FIRST ALERT FIRE EXTINGUISHERS (BR-260857) AND (23605763). IS THERE A PROBLEM WITH THIS EXTINGUISHERS????
NHTSA complaint #11084444 — an unverified report by a vehicle owner.
SAN Antonio, TX
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
KEYSTONE RV FIRE EXTINGUISHERS RECALL 17V-755, SAFETY ADVISORY 17-307. FIRST ALERT FIRE EXTINGUISHERS (BR-260857) AND (23605763). IS THERE A PROBLEM WITH THIS EXTINGUISHERS????
NHTSA complaint #11084444 — an unverified report by a vehicle owner.
Kelso, WA
TIRES
I HAVE A 2014 MONTANA FIFTH WHEEL TRAILER NOT YET THREE YEARS OLD. I HAD A MASSIVE BLOW OUT ON THE FRONT DRIVERS SIDE TIRE ON 11/08/2016 ON THE INTERSTATE GOING 58MPH. AFTER GOING TO THE NEAREST LES SCHWAB DEALER IN NAPA IDAHO ONLY TO BE TOLD THAT ALL FOUR TIRES WERE SEPARATING AND NEEDED TO BE REPLACED. THIS RIG IS LESS THAN THREE YEARS OLD WITH ABOUT FOUR THOUSAND MILES ON THE TIRES. I FEEL THAT THEIR IS A DEFECT IN GOODYEAR MARATHON ST TIRES AND SHOULD BE RECALLED AND OWNERS COMPED
NHTSA complaint #10935105 — an unverified report by a vehicle owner.
at 10,000 milesLivingston, TX
ELECTRICAL SYSTEM
MY '14 MONTANA HAD A DEFECTIVE DOMETIC 9100 AWNING. RECALL #13E-019 DATED 4-19-2013. THE RECALL WAS DONE BY KEYSTONE. NOW THE MOTOR HAS FAILED AGAIN AND THE AWNING WILL NOT ROLL UP, MAKING THE USE OR MOVEMENT OF THE RV IMPOSSIBLE. A RV SERVICE PERSON SAID THE MOTOR WAS BAD, I CALLED DOMETIC AND ASKED FOR HELP, THEY REFUSED ANY HELP. THIS IS THE SAME ISSUE THE RECALL WAS SUPPOSED TO CORRECT. I HAVE ORDERED A NEW MOTOR AT MY EXPENSE AND WILL HAVE TO PAY TO HAVE IT INSTALLED WHEN I RECEIVE IT. THE MOTOR PART NUMBER HAS BEEN CHANGED 4 TIMES, THE LAST CHANGE WAS 4-2016. I WAS TOLD BY DOMETIC THAT THE PART NUMBER CHANGE WAS BECAUSE OF THE CHANGE IN THE MOTOR SUPPLIER. THE CURRENT MOTOR PART NUMBER IS 3310423.209B.
NHTSA complaint #10897350 — an unverified report by a vehicle owner.
at 5,000 milesQuilcene, WA
UNKNOWN OR OTHER
THE LATCH TO THE REAR EMERGENCY WINDOW BROKE. (I DISCOVERED THIS WHILE OPENING THE ADJACENT WINDOW FOR VENTILATION). THIS ALLOWS THE WINDOW TO FLAP OPEN AND CLOSED (ON ITS HINGE) AS YOU TRAVEL DOWN THE ROAD. THE WINDOW IS FOR EMERGENCY EXIT SO THE LATCH HAS NOT BEEN USED AND APPEARS TO HAVE BROKEN FROM METAL FATIGUE. CHEAP PART MADE WITH CHEAP ALUMINUM METAL.
NHTSA complaint #10745539 — an unverified report by a vehicle owner.
at 5,000 milesQuilcene, WA
STRUCTURE:BODY
THE LATCH TO THE REAR EMERGENCY WINDOW BROKE. (I DISCOVERED THIS WHILE OPENING THE ADJACENT WINDOW FOR VENTILATION). THIS ALLOWS THE WINDOW TO FLAP OPEN AND CLOSED (ON ITS HINGE) AS YOU TRAVEL DOWN THE ROAD. THE WINDOW IS FOR EMERGENCY EXIT SO THE LATCH HAS NOT BEEN USED AND APPEARS TO HAVE BROKEN FROM METAL FATIGUE. CHEAP PART MADE WITH CHEAP ALUMINUM METAL.
NHTSA complaint #10745539 — an unverified report by a vehicle owner.
Livingston, TX
STRUCTURE
MY RV HAS A SET OF FOLDING STEPS FOR ENTRY. THERE ARE 4 STEPS. THE TOP LEFT RIVET IS ALL BUT PULLED OUT. THEY ARE UNSAFE FOR USE, HAVE A LOT OF FLEX WHEN USED AND REQUIRE THE PLACEMENT OF CONCRETE BLOCKS UNDER THEM TO BE USED SAFELY. KEYSTONE HAS A RECALL ON QUAD STEPS. #15-224. MY DATE OF MANUFACTURE FALLS IN THE MIDDLE OF THE DATE RANGE OF THIS DEFECT RECALL. WHEN I CALLED KEYSTONE I AM TOLD THERE IS NO RECALL FOR MY VIN NUMBER. MY STEPS HAVE THE EXACT SAME DEFECT. KEYSTONE REFUSED ANY ASSISTANCE. PICTURES HERE: HTTP://I143.PHOTOBUCKET.COM/ALBUMS/R139/JLB27537/2014%20MONTANA%203150RL/14%20KEYSTONE%20MONTANA%20ENTRY%20STEPS%20001_ZPSM2CUV4QL.JPG HTTP://I143.PHOTOBUCKET.COM/ALBUMS/R139/JLB27537/2014%20MONTANA%203150RL/14%20KEYSTONE%20MONTANA%20ENTRY%20STEPS%20002_ZPSRHKP4F2Z.JPG.
NHTSA complaint #10701147 — an unverified report by a vehicle owner.
Livingston, TX
EQUIPMENT ADAPTIVE/MOBILITY
MY RV HAS A SET OF FOLDING STEPS FOR ENTRY. THERE ARE 4 STEPS. THE TOP LEFT RIVET IS ALL BUT PULLED OUT. THEY ARE UNSAFE FOR USE, HAVE A LOT OF FLEX WHEN USED AND REQUIRE THE PLACEMENT OF CONCRETE BLOCKS UNDER THEM TO BE USED SAFELY. KEYSTONE HAS A RECALL ON QUAD STEPS. #15-224. MY DATE OF MANUFACTURE FALLS IN THE MIDDLE OF THE DATE RANGE OF THIS DEFECT RECALL. WHEN I CALLED KEYSTONE I AM TOLD THERE IS NO RECALL FOR MY VIN NUMBER. MY STEPS HAVE THE EXACT SAME DEFECT. KEYSTONE REFUSED ANY ASSISTANCE. PICTURES HERE: HTTP://I143.PHOTOBUCKET.COM/ALBUMS/R139/JLB27537/2014%20MONTANA%203150RL/14%20KEYSTONE%20MONTANA%20ENTRY%20STEPS%20001_ZPSM2CUV4QL.JPG HTTP://I143.PHOTOBUCKET.COM/ALBUMS/R139/JLB27537/2014%20MONTANA%203150RL/14%20KEYSTONE%20MONTANA%20ENTRY%20STEPS%20002_ZPSRHKP4F2Z.JPG.
NHTSA complaint #10701147 — an unverified report by a vehicle owner.
at 3,000 milesMetamora, IL
EQUIPMENT ADAPTIVE/MOBILITY
WITHIN 3 MONTHS OF PURCHASING A NEW KEYSTONE MONTANA 5TH WHEEL THE REAR FIRE EMERGENCY WINDOW LATCH BROKE. IN ORDER TO CONTINUE USING THE 5TH WHEEL THE WINDOW HAD TO BE SECURED SHUT WITH WIRE TIES. THIS EMERGENCY WINDOW IS ONE OF ONLY THREE FIRE EXITS FROM THE TRAILER. IT IS THE ONLY FIRE EXIT IN THE REAR EXTRA LIVING QUARTERS. IT HAS BEEN OVER A YEAR WITH THIS PART ON "BACK ORDER". NOW I AM TOLD THEY NO LONGER PRODUCE THIS PART AND KEYSTONE RV DOES NOT SEEM TO WANT TO FIX IT AT ALL. I HAVE READ ON THE INTERNET THAT THERE ARE HUNDREDS AND HUNDREDS OF THESE FAULTY EMERGENCY WINDOW LATCHES THAT HAVE BROKEN AND ARE NOT BEING FIXED BY KEYSTONE RV. SOMEONE WILL EVENTUALLY DIE IN A FIRE IF THIS ISSUE IS NOT ADDRESSED!
NHTSA complaint #10692688 — an unverified report by a vehicle owner.
at 3,000 milesMetamora, IL
VISIBILITY
WITHIN 3 MONTHS OF PURCHASING A NEW KEYSTONE MONTANA 5TH WHEEL THE REAR FIRE EMERGENCY WINDOW LATCH BROKE. IN ORDER TO CONTINUE USING THE 5TH WHEEL THE WINDOW HAD TO BE SECURED SHUT WITH WIRE TIES. THIS EMERGENCY WINDOW IS ONE OF ONLY THREE FIRE EXITS FROM THE TRAILER. IT IS THE ONLY FIRE EXIT IN THE REAR EXTRA LIVING QUARTERS. IT HAS BEEN OVER A YEAR WITH THIS PART ON "BACK ORDER". NOW I AM TOLD THEY NO LONGER PRODUCE THIS PART AND KEYSTONE RV DOES NOT SEEM TO WANT TO FIX IT AT ALL. I HAVE READ ON THE INTERNET THAT THERE ARE HUNDREDS AND HUNDREDS OF THESE FAULTY EMERGENCY WINDOW LATCHES THAT HAVE BROKEN AND ARE NOT BEING FIXED BY KEYSTONE RV. SOMEONE WILL EVENTUALLY DIE IN A FIRE IF THIS ISSUE IS NOT ADDRESSED!
NHTSA complaint #10692688 — an unverified report by a vehicle owner.
at 2,000 milesLivingston, TX
LATCHES/LOCKS/LINKAGES
WHILE SITTING STILL THE REAR EMERGENCY WINDOW LATCH BROKE. CAUSING THE WINDOW TO OPEN. ALLOWING WIND, RAIN, DIRT, DUST TO ENTER THE RV. I CONTACTED KEYSTONE RV AND ASKED FOR ASSISTANCE. THEY REPLIED THEY PROVIDED NO RETAIL CUSTOMERS PARTS ASSISTANCE. I THEN CONTACTED RON HOOVER RV, DONNA, TX. THE PARTS MANAGER HAS TRIED FOR OVER 10 MONTHS TO OBTAIN A REPLACEMENT LATCH. I AM TOLD THE PART I NEED IS NO LONGER AVAILABLE ON A RV THAT IS ABOUT A YEAR OLD. I HAVE HAD TO SECURE THE WINDOW WITH PLASTIC TYE STRAPS AND A LARGE WOODED PENCIL. HTTP://I143.PHOTOBUCKET.COM/ALBUMS/R139/JLB27537/MONTANA%20WINDOW%20LATCH/EMERGENCYWINDOWFIX001_ZPS8ACAAA1B.JPG HTTP://I143.PHOTOBUCKET.COM/ALBUMS/R139/JLB27537/MONTANA%20WINDOW%20LATCH/MONTANA%20REAR%20WINDOW%20LATCH%20002_ZPSMKB9M6LU.JPG.
NHTSA complaint #10692654 — an unverified report by a vehicle owner.
at 7,500 milesMesa, AZ
WHEELS
DRIVING ON INTERSTATE 8 IN AZ TRAVELING AT 65 MPH THE RIGHT FRONT TIRE BLEW OUT ON MY MONTANA 5TH WHEEL RV AND DAMAGED THE SIDE OF THE TRAILER. THE TIRES HAD ONLY ABOUT 7500 MILES ON THEM AND THEY WERE GOODYEAR MARATHON ST235/80/R16. THE TRAILER WAS NOT OVER LOADED.THESE TIRES SHOULD LAST LONGER THEN THAT.I STOPPED IN YUMA, AZ AND REPLACED ALL FOUR TIRES.
NHTSA complaint #10670674 — an unverified report by a vehicle owner.
at 7,500 milesMesa, AZ
TIRES
DRIVING ON INTERSTATE 8 IN AZ TRAVELING AT 65 MPH THE RIGHT FRONT TIRE BLEW OUT ON MY MONTANA 5TH WHEEL RV AND DAMAGED THE SIDE OF THE TRAILER. THE TIRES HAD ONLY ABOUT 7500 MILES ON THEM AND THEY WERE GOODYEAR MARATHON ST235/80/R16. THE TRAILER WAS NOT OVER LOADED.THESE TIRES SHOULD LAST LONGER THEN THAT.I STOPPED IN YUMA, AZ AND REPLACED ALL FOUR TIRES.
NHTSA complaint #10670674 — an unverified report by a vehicle owner.
at 3,000 milesRedding, CA
EQUIPMENT ADAPTIVE/MOBILITY
MALFUNCTION OF AN AUTO-LEVELING HYDRAULIC JACK. WHILE IN TRANSIT THE LEFT FRONT JACK EXTENDED NEARLY COMING IN CONTACT WITH THE ROADWAY. IF THE JACK WOULD HAVE COME INTO CONTACT WITH THE ROADWAY THE CONSEQUENCES COULD HAVE BEEN CATASTROPHIC. I HAVE HAD PROBLEMS WITH THE JACKS SINCE I FIRST PURCHASED THE TRAILER. I HAVE HAD THE TRAILER JACKS LOOKED AT OR REPAIRED BY THE DEALER ON AT LEAST THREE OCCASIONS SINCE PURCHASING THIS VEHICLE IN SEPT OF 2013. PLEASE INVESTIGATE THIS PROBLEM.
NHTSA complaint #10648438 — an unverified report by a vehicle owner.
Henderson, NV
ELECTRICAL SYSTEM
THE ELECTRIC BRAKES ON MY NEW 2014 KEYSTONE MONTANA WERE NOT WORKING! I PURCHASED THE TRAILER NEW IN KATY, TX AND BEFORE PULLING IT BACK HOME TO NEVADA AN RV REPAIR SERVICE IN BAYTOWN, TX HAD TORUN NEW TEMPORARY WIRES FROM PIN BOX TO BRAKES?. THE REPAIR SHOP'S FINDING WAS SUPPLY AND GROUND WIRES SHORTED SOMEWHERE IN UNDERBELLY?. THE TEMPORARY WIRING GOT ME HOME, BUT A BASIC SAFETY ITEM SUCH AS BRAKES ON A 12,000 LB TRAILER SHOULD BE TESTED BEFORE THE TRAILER IS ALLOWED OFF THEIR PROPERTY.
NHTSA complaint #10626420 — an unverified report by a vehicle owner.
Henderson, NV
SERVICE BRAKES
THE ELECTRIC BRAKES ON MY NEW 2014 KEYSTONE MONTANA WERE NOT WORKING! I PURCHASED THE TRAILER NEW IN KATY, TX AND BEFORE PULLING IT BACK HOME TO NEVADA AN RV REPAIR SERVICE IN BAYTOWN, TX HAD TORUN NEW TEMPORARY WIRES FROM PIN BOX TO BRAKES?. THE REPAIR SHOP'S FINDING WAS SUPPLY AND GROUND WIRES SHORTED SOMEWHERE IN UNDERBELLY?. THE TEMPORARY WIRING GOT ME HOME, BUT A BASIC SAFETY ITEM SUCH AS BRAKES ON A 12,000 LB TRAILER SHOULD BE TESTED BEFORE THE TRAILER IS ALLOWED OFF THEIR PROPERTY.
NHTSA complaint #10626420 — an unverified report by a vehicle owner.
at 150 milesWaupaca, WI
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2014 KEYSTONE MONTANA 3725RL (NA) RECREATIONAL TRAILER. WHILE THE TRAILER WAS STATIONARY, THE SCREWS THAT CONNECTED THE METAL BEAM TO THE BOTTOM OF THE TRAILER BECAME UNSCREWED. AS A RESULT, THE METAL BEAM DETACHED. THE TRAILER WAS TAKEN TO THE DEALER TWICE AND THE SCREWS WERE REPLACED. THE REMEDY WAS SUCCESSFUL. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 150. ..UPDATED 08-26-14 *BF UPDATED 09/2/2014
NHTSA complaint #10615621 — an unverified report by a vehicle owner.