Owners have filed 51 complaints
about the 2014 KIA Optima Hybrid with NHTSA between 2014 and 2026.
The largest single group is the engine & cooling.
Across this model's run it ranks 2 of 6 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 39
Against the median year of the KIA Optima Hybrid. 50 means typical for this
model; 100 means roughly double.
Severity — 100
37.3% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 76
45% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2014 compares with every other KIA Optima Hybrid
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
1429.8%
1,000 – 9,999 miles
24.3%
10,000 – 24,999 miles
24.3%
25,000 – 49,999 miles
919.1%
50,000 – 74,999 miles
36.4%
75,000 – 99,999 miles
1225.5%
100,000 – 149,999 miles
36.4%
150,000+ miles
24.3%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Aug 2014peak 6Jan 2026
NHTSA investigations into the 2014 KIA Optima Hybrid
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
DP22005Opened 27 Jan 2023Closed 7 Aug 2023ELECTRICAL SYSTEM:PROPULSION SYSTEM
Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after Marc...
DP22003Opened 12 Sep 2022Closed 12 Dec 2023ENGINE
Loss of Motive Power
The National Highway Traffic Safety Administration (NHTSA) received a letter dated July 13, 2022, petitioning the Agency to initiate a safety defect investigation into loss of motive power allegations attributed to oil drain pan assembly failures on certain Hyundai Motor America, Inc. and Kia America, Inc. vehicles spanning Model Years (MY) 2005-2021. The Petitioners cited examples of complaints indicating that the subject vehicles were experiencing rapid loss of engine oil due to oil drain plug back outs, resulting in loss of motive power and/or catastrophic engine damage. Additional complain...
EA19001Opened 19 Apr 2019Closed 19 Sep 2024AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE
Electrical overstress
The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect. During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air bags and other restraint system devices in severe crash events. The subject vehicles may be equipped with an airbag control unit (ACU) for the supplemental restraint system (SRS) Electronic Control Unit (ECU) manufactured by ZF-TRW. The ECU receives signals from crash sensors mount...
PE19004Opened 29 Mar 2019Closed 22 Dec 2021ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
Non-crash Vehicle Fires
During this Preliminary Evaluation (PE), the Office of Defects Investigation (ODI) assessed the scope, frequency and potential safety-related consequences of non-crash vehicle fires caused by both engine failures and failures of other vehicle systems/components in model year (MY) 2011-2014 Kia Optima, MY 2011-2014 Kia Sorento and MY 2010-2015 Kia Soul vehicles equipped with Theta II, Gamma, Nu and Lambda II engines (approximately 1.7 million vehicles). ODI also reviewed field and other data on other Kia vehicles (approximately 3.6 million additional vehicles) equipped with the same engines use...
DP18003Opened 21 Aug 2018Closed 10 May 2019ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
Non-crash Vehicle Fires
In a letter dated June 11, 2018, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a safety defect investigation into non-collision related fires on model year (MY) 2011-2014 Kia Optima and Sorento, and Hyundai Sonata and Santa Fe vehicles. In a letter dated July 24, 2018, CAS requested that MY 2010-2015 Kia Soul vehicles be added to the petition. CAS stated that there is a higher number of complaints to NHTSA regarding non-crash fires on these vehicles compared to other similar vehicles. The Office of Defects Investigation (ODI)...
RQ17003Opened 18 May 2017Closed 22 Dec 2021ENGINE
Scope and Timeliness
NHTSA opened Recall Query (RQ) 17-003 to investigate the timeliness and scope of Kia?s Theta II GDI engine recall (Recall No. 17V-224), and Kia?s compliance with reporting requirements. On November 23, 2020, the Agency entered into a Consent Order with Kia to administratively resolve NHTSA?s assertions of violations of law in connection with RQ17-003. NHTSA?s assertions included that Kia may be liable for civil penalties on multiple grounds, including that Recall No. 17V-224 was untimely and Kia?s recall report contained certain inaccuracies.Under the Consent Order, Kia agreed to a total civil...
Complaints that involved harm
Reports where the owner recorded a crash, a fire, an injury or a death.
at 15 milesDemorest, GACrashFire
ENGINE
MY 2014 KIA OPTIMA HYBRID BLEW-UP GOING DOWN THE ROAD! THE ENGINE THREW A ROD THROUGH THE MOTOR WHICH IS THE EXACT MOTOR IN THE RECALL.. IT'S JUST THE HYBRID SO KIA SAYS IT'S NOT RECALLED EVEN THOUGH IT'S THE EXACT RECALL OF THE SAME MOTOR IN THE GAS CAR!! THIS CAR FALLS IN THE EXACT RECALL! PLEASE HELP ME! THE CAR ONLY HAS 72,000MILES ON THE CAR & SHOULD NOT HAVE HAD THIS TO OCCUR!! 3 DIFFERENT MECHANICS HAS TOLD ME IT'S THE EXACT RECALL KIA HAS PUT OUT FOR THE EXACT MOTOR!! KIA IS TELLING ME (IN PAPERWORK) THAT I HAVE TO PAY $10,700.00 FOR A NEW ENGINE WHEN THE PROBLEM IS THE EXACT RECALL IN THE CAR!! AGAIN PLEASE HELP ME WITH THIS! MY NAME IS [XXX] & MY CONTACT EMAIL IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11032346 — an unverified report by a vehicle owner.
at 19 milesLOS Angeles, CACrash
POWER TRAIN
I WAS DRIVING DOWN A CITY STREET (35MPH) WHEN I WAS CUT OFF BY ANOTHER CAR MAKING A TURN IN FRONT OF ME AND WE COLLIDED. I T-BONED HIS CAR AND MY AIR BAGS DIDNT GOT OFF. MY CAR STALLED COMPLETELY AND NOTHING ABOUT THE VEHICLE SAFETY EQUIPMENT REACTED TO THE CRASH. THE SYSTEM (CLUSTER AND SCREEN) DIDNT SHOW THAT THERE HAD BEEN ANY IMPACT AND THE CAR WAS READY TO DRIVE. I REPORTED THIS TO KIA OF DOWNTOWN LA (THE DEALER) AND KIAUSA CORPORATE WHERE THEY OFFERED TO CHECK THE CAR OUT AND SEE IF THE CAR REACTED THE WAY IT WAS SUPPOSE TO. AT THE END OF THEIR INSPECTION THEY CLAIMED THAT MY CAR DID WHAT IT WAS SUPPOSE TO AND DIDNT DEPLOY THE AIRBAGS AS THE CAR DETERMINED THAT IS DIDNT NEED TO. I ASKED WHY DIDNT THE CAR SHOW ANYWHERE THAT THERE WAS IMPACT AND IF THE SENSORS EVEN DETECTED ANYTHING AS THERE WAS NO MESSAGED ANYWHERE. THEY CLAIM IT DOESNT SUPPOSE TO. A FEW WEEKS AFTER IT WAS REPAIRED I STARTED GETTING MESSAGES IN THE CLUSTER "CHECK AIR FLAP SYSTEM". TOOK IT BACK AND FOURTH TO THE DEALER WHERE I FINALLY OPENED A BBB CLAIM. IN MY CLAIM I ALSO REPORTED A DELAY REACTION WHEN ACCELERATING AND WAS TOLD THAT HYBRIDS WORK THAT WAY AND THE RESPONSE TIME IS SLOWER THAN REGULAR GAS CARS. THE PROBLEM IS WHEN TURNING AFTER A COMPLETE STOP THE CAR DOESNT MOVE FOR A FEW SECONDS AND THEN TAKES OFF. OCCASIONALLY, THE CAR WONT TURN OFF, AND ASKS ME TO SHIFT TO P (PARK) WHEN IT IS IN PARK. WHEN THAT HAPPENS I AM FORCED TO TAKE IT TO THE DEALERSHIP WHERE THEY HAVE TO "RESET" THE CAR TO FORCE IT TO TURN OFF (NO ACTUAL SOLUTION BUT TO UNPLUG THE BATTERY AND PLUG IT BACK IN IS WHAT THEY DO) ACCORDING TO KIA I CANT PROVE THAT THE AIRBAGS DONT WORK AS I AM NOT AN EXPERT AND SAME WITH THE DRIVE TRAIN. UNFORTUNATELY THE ONLY WAY OF FINDING OUT IS IF THIS CAR IS INVOLVED IN ANOTHER ACCIDENT. THANK YOU FOR YOUR TIME.
NHTSA complaint #10985410 — an unverified report by a vehicle owner.
at 19 milesLOS Angeles, CACrash
AIR BAGS
I WAS DRIVING DOWN A CITY STREET (35MPH) WHEN I WAS CUT OFF BY ANOTHER CAR MAKING A TURN IN FRONT OF ME AND WE COLLIDED. I T-BONED HIS CAR AND MY AIR BAGS DIDNT GOT OFF. MY CAR STALLED COMPLETELY AND NOTHING ABOUT THE VEHICLE SAFETY EQUIPMENT REACTED TO THE CRASH. THE SYSTEM (CLUSTER AND SCREEN) DIDNT SHOW THAT THERE HAD BEEN ANY IMPACT AND THE CAR WAS READY TO DRIVE. I REPORTED THIS TO KIA OF DOWNTOWN LA (THE DEALER) AND KIAUSA CORPORATE WHERE THEY OFFERED TO CHECK THE CAR OUT AND SEE IF THE CAR REACTED THE WAY IT WAS SUPPOSE TO. AT THE END OF THEIR INSPECTION THEY CLAIMED THAT MY CAR DID WHAT IT WAS SUPPOSE TO AND DIDNT DEPLOY THE AIRBAGS AS THE CAR DETERMINED THAT IS DIDNT NEED TO. I ASKED WHY DIDNT THE CAR SHOW ANYWHERE THAT THERE WAS IMPACT AND IF THE SENSORS EVEN DETECTED ANYTHING AS THERE WAS NO MESSAGED ANYWHERE. THEY CLAIM IT DOESNT SUPPOSE TO. A FEW WEEKS AFTER IT WAS REPAIRED I STARTED GETTING MESSAGES IN THE CLUSTER "CHECK AIR FLAP SYSTEM". TOOK IT BACK AND FOURTH TO THE DEALER WHERE I FINALLY OPENED A BBB CLAIM. IN MY CLAIM I ALSO REPORTED A DELAY REACTION WHEN ACCELERATING AND WAS TOLD THAT HYBRIDS WORK THAT WAY AND THE RESPONSE TIME IS SLOWER THAN REGULAR GAS CARS. THE PROBLEM IS WHEN TURNING AFTER A COMPLETE STOP THE CAR DOESNT MOVE FOR A FEW SECONDS AND THEN TAKES OFF. OCCASIONALLY, THE CAR WONT TURN OFF, AND ASKS ME TO SHIFT TO P (PARK) WHEN IT IS IN PARK. WHEN THAT HAPPENS I AM FORCED TO TAKE IT TO THE DEALERSHIP WHERE THEY HAVE TO "RESET" THE CAR TO FORCE IT TO TURN OFF (NO ACTUAL SOLUTION BUT TO UNPLUG THE BATTERY AND PLUG IT BACK IN IS WHAT THEY DO) ACCORDING TO KIA I CANT PROVE THAT THE AIRBAGS DONT WORK AS I AM NOT AN EXPERT AND SAME WITH THE DRIVE TRAIN. UNFORTUNATELY THE ONLY WAY OF FINDING OUT IS IF THIS CAR IS INVOLVED IN ANOTHER ACCIDENT. THANK YOU FOR YOUR TIME.
NHTSA complaint #10985410 — an unverified report by a vehicle owner.
at 19 milesLOS Angeles, CACrash
ELECTRICAL SYSTEM
I WAS DRIVING DOWN A CITY STREET (35MPH) WHEN I WAS CUT OFF BY ANOTHER CAR MAKING A TURN IN FRONT OF ME AND WE COLLIDED. I T-BONED HIS CAR AND MY AIR BAGS DIDNT GOT OFF. MY CAR STALLED COMPLETELY AND NOTHING ABOUT THE VEHICLE SAFETY EQUIPMENT REACTED TO THE CRASH. THE SYSTEM (CLUSTER AND SCREEN) DIDNT SHOW THAT THERE HAD BEEN ANY IMPACT AND THE CAR WAS READY TO DRIVE. I REPORTED THIS TO KIA OF DOWNTOWN LA (THE DEALER) AND KIAUSA CORPORATE WHERE THEY OFFERED TO CHECK THE CAR OUT AND SEE IF THE CAR REACTED THE WAY IT WAS SUPPOSE TO. AT THE END OF THEIR INSPECTION THEY CLAIMED THAT MY CAR DID WHAT IT WAS SUPPOSE TO AND DIDNT DEPLOY THE AIRBAGS AS THE CAR DETERMINED THAT IS DIDNT NEED TO. I ASKED WHY DIDNT THE CAR SHOW ANYWHERE THAT THERE WAS IMPACT AND IF THE SENSORS EVEN DETECTED ANYTHING AS THERE WAS NO MESSAGED ANYWHERE. THEY CLAIM IT DOESNT SUPPOSE TO. A FEW WEEKS AFTER IT WAS REPAIRED I STARTED GETTING MESSAGES IN THE CLUSTER "CHECK AIR FLAP SYSTEM". TOOK IT BACK AND FOURTH TO THE DEALER WHERE I FINALLY OPENED A BBB CLAIM. IN MY CLAIM I ALSO REPORTED A DELAY REACTION WHEN ACCELERATING AND WAS TOLD THAT HYBRIDS WORK THAT WAY AND THE RESPONSE TIME IS SLOWER THAN REGULAR GAS CARS. THE PROBLEM IS WHEN TURNING AFTER A COMPLETE STOP THE CAR DOESNT MOVE FOR A FEW SECONDS AND THEN TAKES OFF. OCCASIONALLY, THE CAR WONT TURN OFF, AND ASKS ME TO SHIFT TO P (PARK) WHEN IT IS IN PARK. WHEN THAT HAPPENS I AM FORCED TO TAKE IT TO THE DEALERSHIP WHERE THEY HAVE TO "RESET" THE CAR TO FORCE IT TO TURN OFF (NO ACTUAL SOLUTION BUT TO UNPLUG THE BATTERY AND PLUG IT BACK IN IS WHAT THEY DO) ACCORDING TO KIA I CANT PROVE THAT THE AIRBAGS DONT WORK AS I AM NOT AN EXPERT AND SAME WITH THE DRIVE TRAIN. UNFORTUNATELY THE ONLY WAY OF FINDING OUT IS IF THIS CAR IS INVOLVED IN ANOTHER ACCIDENT. THANK YOU FOR YOUR TIME.
NHTSA complaint #10985410 — an unverified report by a vehicle owner.
at 38,581 milesHialeah, FLCrash
AIR BAGS
WHILE PARKING INTO A PARKING SPACE THAT FACES A SUPERMARKET BUILDING, WITH MY FOOT ON THE BRAKE, THE CAR SUDDENDLY ACCELERATES AT AN UNKOWN SPEED , WHILE I AM STEPPING HARDER ON THE BRAKE , AND THE CAR IS NOT RESPONDING CRASHING INTO A PARKING BARRIER POLE FINALLY MAKING THE CAR STOP INCHES FROM THE WALL WHERE PEOPLE GO IN AND OUT OF THE SUPERMARKET, I WAS SCREAMING THE WHOLE TIME WHILE BEING PUSHED RAPIDLY AT AN UNKOWN SPEED FEELING HELPLESS AND SCARED, THE CAR SIDE ARIBAGS DEPLOYED ON THE RIGHT SIDE OF THE VEHICLE MAKING THE VEHICLE ALL FULL OF SMOKE INSIDE. THIS IS A COMPLAINT OF A CONCERNED VICTIM FOR A FAULT THAT THE KIA OPTIMA HYBRID HAS, SO IT CAN BE ADDRESSED BEFORE PEOPLE ARE HURT, OR KILLED OUT THERE NEEDLESLY.
NHTSA complaint #10745882 — an unverified report by a vehicle owner.
at 38,581 milesHialeah, FLCrash
VEHICLE SPEED CONTROL
WHILE PARKING INTO A PARKING SPACE THAT FACES A SUPERMARKET BUILDING, WITH MY FOOT ON THE BRAKE, THE CAR SUDDENDLY ACCELERATES AT AN UNKOWN SPEED , WHILE I AM STEPPING HARDER ON THE BRAKE , AND THE CAR IS NOT RESPONDING CRASHING INTO A PARKING BARRIER POLE FINALLY MAKING THE CAR STOP INCHES FROM THE WALL WHERE PEOPLE GO IN AND OUT OF THE SUPERMARKET, I WAS SCREAMING THE WHOLE TIME WHILE BEING PUSHED RAPIDLY AT AN UNKOWN SPEED FEELING HELPLESS AND SCARED, THE CAR SIDE ARIBAGS DEPLOYED ON THE RIGHT SIDE OF THE VEHICLE MAKING THE VEHICLE ALL FULL OF SMOKE INSIDE. THIS IS A COMPLAINT OF A CONCERNED VICTIM FOR A FAULT THAT THE KIA OPTIMA HYBRID HAS, SO IT CAN BE ADDRESSED BEFORE PEOPLE ARE HURT, OR KILLED OUT THERE NEEDLESLY.
NHTSA complaint #10745882 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
New Bern, NC
POWER TRAIN
While driving during colder weather the car will show HEV (hybrid system) warning and tell you to shut it off. I was in a construction zone with no where to pull over when the car died and lost all propulsion and brakes. This seems to be a common problem on KIA Optima hybrids from 2012-2015.
NHTSA complaint #11710148 — an unverified report by a vehicle owner.
New Bern, NC
ELECTRICAL SYSTEM
While driving during colder weather the car will show HEV (hybrid system) warning and tell you to shut it off. I was in a construction zone with no where to pull over when the car died and lost all propulsion and brakes. This seems to be a common problem on KIA Optima hybrids from 2012-2015.
NHTSA complaint #11710148 — an unverified report by a vehicle owner.
New Bern, NC
FUEL/PROPULSION SYSTEM
While driving during colder weather the car will show HEV (hybrid system) warning and tell you to shut it off. I was in a construction zone with no where to pull over when the car died and lost all propulsion and brakes. This seems to be a common problem on KIA Optima hybrids from 2012-2015.
NHTSA complaint #11710148 — an unverified report by a vehicle owner.
at 84,000 milesLos Alamitos, CA
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM)
The contact owns a 2014 Kia Optima Hybrid. The contact stated while driving 40 MPH, the vehicle lost motive power with a battery management system (BMS) message displayed. The contact desperately depressed the brake pedal, but the pedal became firm, causing the contact to almost crash into another vehicle. The contact was able to pull into a parking lot, turned off and restarted the vehicle, but the BMS message and check engine warning was light illuminated. The dealer was contacted but the vehicle needed be diagnosed. The manufacturer was not contacted. The failure mileage was 84,000.
NHTSA complaint #11503599 — an unverified report by a vehicle owner.
at 58,997 milesLawton, OK
ENGINE
The contact owns 2014 Kia Optima Hybrid. The contact stated that while driving at undisclosed speeds, the "Check Hybrid System - Turn Off Engine" message displayed on the instrument panel and the vehicle stalled. On two occasions, the vehicle shifted to LIMP Mode. The vehicle was towed to the dealer and the engine was replaced twice. The manufacturer was notified of the failure and a case was filed. The vehicle was not repaired. The failure mileage was 58,997.
NHTSA complaint #11501051 — an unverified report by a vehicle owner.
at 140,000 milesParamount, CA
ENGINE
The contact owns a 2014 Kia Optima Hybrid. The contact stated while driving approximately 35 MPH, the engine seized without warning. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 140,000. The contact stated that the dealer and the manufacturer were notified but refused to help with the issue.
NHTSA complaint #11472409 — an unverified report by a vehicle owner.
at 75,000 milesMoon Twp, PA
HYBRID PROPULSION SYSTEM
The contact owns a 2014 Kia Optima Hybrid. The contact stated that while driving at an unknown speed, the hybrid system malfunctioned. The contact stated that during the failure the vehicle decelerated and lost motive power. The contact stated that several unknown warning lights were illuminated. The contact stated that the vehicle was taken to the dealer and remained with the dealer. The vehicle was not repaired. The contact stated that the manufacturer was notified of the failure. The approximate failure mileage was 75,000. Error message comes up on the dashboard.
NHTSA complaint #11469000 — an unverified report by a vehicle owner.
at 122,000 milesEllenwood, GA
ENGINE
The contact owns a 2014 Kia Optima. The contact stated that while driving approximately 60 MPH, the vehicle decelerated with the "check hybrid battery and check engine" warning lights displayed. The vehicle was towed to the local dealer who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 122,000.
NHTSA complaint #11458764 — an unverified report by a vehicle owner.
at 95,000 milesKeansburg, NJ
ELECTRICAL SYSTEM
ON 6/07/19 WHILE TRAVELLING TO WORK ON THE HIGHWAY, TRAVELLING ABOUT 65 MPH, THE DASH DISPLAY READ CHECK HYBRID SYSTEM, AND SUDDENLY SHUT DOWN. ENGINE STOPPED RUNNING, STEERING WHEEL BEGAN STIFFENING, I COASTED FROM THE PASSING LANE TO THE RIGHT LANE AND THEN TO THE SHOULDER WITHOUT INCIDENT AND WAS ABLE TO SAFELY PARK THE CAR. KIA FAILED TO PROVIDE ROADSIDE ASSISTANCE SINCE THE CAR HAS OVER 60,000 MILES(ACTUALLY HAS 95,000 MILES), HOWEVER I AM STILL UNDER THE 10YR/100,000 MILES WARRANTY. THE CAR WAS TOWED TO THE KIA DEALERSHIP VIA MY INSURANCE COVERAGE. AFTER THE ASSESSMENT I WAS TOLD I HAD A BLOWN MAIN HYBRID FUSE. CHARGED $201.24 TO REPLACE THE FUSE. I PRESENT THIS AS A SAFETY ISSUE BECAUSE HAD I BEEN ON A MAJOR HIGHWAY WITH MY GRANDCHILDREN IN THE MIDDLE OF TRAFFIC, THERE WOULD BE NO WAY POSSIBLE TO REACH A LANE SHOULDER WITHOUT POSSIBLE HARM OR DEATH. ACCORDING TO KIA'S OWN "TECHNICAL OPERATIONS NOTICE - PS515(REV 2, 02/28/2019" DATED AUGUST 2017), THEY ARE FULLY AWARE OF THIS PROBLEM. THE BATTERY FUSE IS TO BE REPLACED FROM A 125 AMP TO A 150 AMP. THIS FUSE IS PART OF THE SAFETY PLUG LOCATED IN THE TRUNK. AS A OWNER I SHOULD HAVE BEEN WARNED OF THIS POSSIBLY HAPPENING TO THE CAR AND GIVEN THE OPTION TO HAVE THIS FUSE REPLACED....AT KIA'S EXPENSE. FOR THOSE STILL DRIVING THIS YEAR AND MAKE OPTIMA HYBRID,PLEASE BE AWARE OF THIS OCCURRENCE. THE 125 AMP HV BATTERY FUSE SHOULD BE REPLACED WITH THE NEWER 150 AMP HV BATTERY FUSE(PART #375F2 4R150. SEE KIA'S PITSTOP: TECHNICAL OPERATIONS NOTICE #PS515. UNFORTUNATELY MY COMMUNICATION WITH KIA PROVED FRUITLESS.
NHTSA complaint #11228890 — an unverified report by a vehicle owner.
at 95,000 milesKeansburg, NJ
ENGINE
ON 6/07/19 WHILE TRAVELLING TO WORK ON THE HIGHWAY, TRAVELLING ABOUT 65 MPH, THE DASH DISPLAY READ CHECK HYBRID SYSTEM, AND SUDDENLY SHUT DOWN. ENGINE STOPPED RUNNING, STEERING WHEEL BEGAN STIFFENING, I COASTED FROM THE PASSING LANE TO THE RIGHT LANE AND THEN TO THE SHOULDER WITHOUT INCIDENT AND WAS ABLE TO SAFELY PARK THE CAR. KIA FAILED TO PROVIDE ROADSIDE ASSISTANCE SINCE THE CAR HAS OVER 60,000 MILES(ACTUALLY HAS 95,000 MILES), HOWEVER I AM STILL UNDER THE 10YR/100,000 MILES WARRANTY. THE CAR WAS TOWED TO THE KIA DEALERSHIP VIA MY INSURANCE COVERAGE. AFTER THE ASSESSMENT I WAS TOLD I HAD A BLOWN MAIN HYBRID FUSE. CHARGED $201.24 TO REPLACE THE FUSE. I PRESENT THIS AS A SAFETY ISSUE BECAUSE HAD I BEEN ON A MAJOR HIGHWAY WITH MY GRANDCHILDREN IN THE MIDDLE OF TRAFFIC, THERE WOULD BE NO WAY POSSIBLE TO REACH A LANE SHOULDER WITHOUT POSSIBLE HARM OR DEATH. ACCORDING TO KIA'S OWN "TECHNICAL OPERATIONS NOTICE - PS515(REV 2, 02/28/2019" DATED AUGUST 2017), THEY ARE FULLY AWARE OF THIS PROBLEM. THE BATTERY FUSE IS TO BE REPLACED FROM A 125 AMP TO A 150 AMP. THIS FUSE IS PART OF THE SAFETY PLUG LOCATED IN THE TRUNK. AS A OWNER I SHOULD HAVE BEEN WARNED OF THIS POSSIBLY HAPPENING TO THE CAR AND GIVEN THE OPTION TO HAVE THIS FUSE REPLACED....AT KIA'S EXPENSE. FOR THOSE STILL DRIVING THIS YEAR AND MAKE OPTIMA HYBRID,PLEASE BE AWARE OF THIS OCCURRENCE. THE 125 AMP HV BATTERY FUSE SHOULD BE REPLACED WITH THE NEWER 150 AMP HV BATTERY FUSE(PART #375F2 4R150. SEE KIA'S PITSTOP: TECHNICAL OPERATIONS NOTICE #PS515. UNFORTUNATELY MY COMMUNICATION WITH KIA PROVED FRUITLESS.
NHTSA complaint #11228890 — an unverified report by a vehicle owner.
at 95,000 milesKeansburg, NJ
ELECTRONIC STABILITY CONTROL (ESC)
ON 6/07/19 WHILE TRAVELLING TO WORK ON THE HIGHWAY, TRAVELLING ABOUT 65 MPH, THE DASH DISPLAY READ CHECK HYBRID SYSTEM, AND SUDDENLY SHUT DOWN. ENGINE STOPPED RUNNING, STEERING WHEEL BEGAN STIFFENING, I COASTED FROM THE PASSING LANE TO THE RIGHT LANE AND THEN TO THE SHOULDER WITHOUT INCIDENT AND WAS ABLE TO SAFELY PARK THE CAR. KIA FAILED TO PROVIDE ROADSIDE ASSISTANCE SINCE THE CAR HAS OVER 60,000 MILES(ACTUALLY HAS 95,000 MILES), HOWEVER I AM STILL UNDER THE 10YR/100,000 MILES WARRANTY. THE CAR WAS TOWED TO THE KIA DEALERSHIP VIA MY INSURANCE COVERAGE. AFTER THE ASSESSMENT I WAS TOLD I HAD A BLOWN MAIN HYBRID FUSE. CHARGED $201.24 TO REPLACE THE FUSE. I PRESENT THIS AS A SAFETY ISSUE BECAUSE HAD I BEEN ON A MAJOR HIGHWAY WITH MY GRANDCHILDREN IN THE MIDDLE OF TRAFFIC, THERE WOULD BE NO WAY POSSIBLE TO REACH A LANE SHOULDER WITHOUT POSSIBLE HARM OR DEATH. ACCORDING TO KIA'S OWN "TECHNICAL OPERATIONS NOTICE - PS515(REV 2, 02/28/2019" DATED AUGUST 2017), THEY ARE FULLY AWARE OF THIS PROBLEM. THE BATTERY FUSE IS TO BE REPLACED FROM A 125 AMP TO A 150 AMP. THIS FUSE IS PART OF THE SAFETY PLUG LOCATED IN THE TRUNK. AS A OWNER I SHOULD HAVE BEEN WARNED OF THIS POSSIBLY HAPPENING TO THE CAR AND GIVEN THE OPTION TO HAVE THIS FUSE REPLACED....AT KIA'S EXPENSE. FOR THOSE STILL DRIVING THIS YEAR AND MAKE OPTIMA HYBRID,PLEASE BE AWARE OF THIS OCCURRENCE. THE 125 AMP HV BATTERY FUSE SHOULD BE REPLACED WITH THE NEWER 150 AMP HV BATTERY FUSE(PART #375F2 4R150. SEE KIA'S PITSTOP: TECHNICAL OPERATIONS NOTICE #PS515. UNFORTUNATELY MY COMMUNICATION WITH KIA PROVED FRUITLESS.
NHTSA complaint #11228890 — an unverified report by a vehicle owner.
at 87,000 milesFontana, CA
ELECTRICAL SYSTEM
I WAS TRAVELING ON THE FREEWAY WHEN THE DASHBOARD READ 'HEV SYSTEM WARNING. PULL OVER AND SHUT OFF VEHICLE.' ENGINE THEN SHUT OFF. AFTER NEARLY BEING HIT BY A SEMI-TRUCK, I COASTED FROM THE CARPOOL TO THE OFF RAMP EXIT. THE VEHICLE WAS ABLE TO TRAVEL AT APPROXIMATELY 5-15MPH AND MADE IT HOME SAFELY. I TOWED MY VEHICLE TO THE CITRUS VALLEY MOTORS IN THE CITY OF ONTARIO. THEY RAN DIAGNOSTICS STATING IT WAS A FUSE IN THE ENGINE AND IT WILL COST ME $686.97. KIA RELEASED INFORMATION TO THE PUBLIC STATING THEY KNOW THE 125 FUSE AMP FOR THE HYBRID SYSTEMS WAS THE WRONG SIZE WHICH CAN CAUSE A 'BLOW OUT' TURNING THE ENGINE OFF WHILE DRIVING. KIA STAYED THEY NEEDED TO REPLACE IT WITH THE 150 AMP FUSE IN ORDER TO SUSTAIN THE POWER TO THE ENGINE. I CALLED KIA EXPRESSING MY CONCERN UNDER THE FEDERAL POLICY 'LEMON LAW.' KIA TOLD ME 'YOUR WARRANTY IS EXPIRED BY 3 WEEKS. WE CAN NOT GIVE YOU ASSISTANCE.' MY VEHICLE SITS IN THE SHOP WITH A WRONG SIZE FUSE AND WANT ME TO PAY FOR THE CORRECT SIZE THAT SHOULD HAVE BEEN PLACED IN THEIR IN THE FIRST PLACE.
NHTSA complaint #11220953 — an unverified report by a vehicle owner.
at 87,000 milesFontana, CA
ENGINE
I WAS TRAVELING ON THE FREEWAY WHEN THE DASHBOARD READ 'HEV SYSTEM WARNING. PULL OVER AND SHUT OFF VEHICLE.' ENGINE THEN SHUT OFF. AFTER NEARLY BEING HIT BY A SEMI-TRUCK, I COASTED FROM THE CARPOOL TO THE OFF RAMP EXIT. THE VEHICLE WAS ABLE TO TRAVEL AT APPROXIMATELY 5-15MPH AND MADE IT HOME SAFELY. I TOWED MY VEHICLE TO THE CITRUS VALLEY MOTORS IN THE CITY OF ONTARIO. THEY RAN DIAGNOSTICS STATING IT WAS A FUSE IN THE ENGINE AND IT WILL COST ME $686.97. KIA RELEASED INFORMATION TO THE PUBLIC STATING THEY KNOW THE 125 FUSE AMP FOR THE HYBRID SYSTEMS WAS THE WRONG SIZE WHICH CAN CAUSE A 'BLOW OUT' TURNING THE ENGINE OFF WHILE DRIVING. KIA STAYED THEY NEEDED TO REPLACE IT WITH THE 150 AMP FUSE IN ORDER TO SUSTAIN THE POWER TO THE ENGINE. I CALLED KIA EXPRESSING MY CONCERN UNDER THE FEDERAL POLICY 'LEMON LAW.' KIA TOLD ME 'YOUR WARRANTY IS EXPIRED BY 3 WEEKS. WE CAN NOT GIVE YOU ASSISTANCE.' MY VEHICLE SITS IN THE SHOP WITH A WRONG SIZE FUSE AND WANT ME TO PAY FOR THE CORRECT SIZE THAT SHOULD HAVE BEEN PLACED IN THEIR IN THE FIRST PLACE.
NHTSA complaint #11220953 — an unverified report by a vehicle owner.
at 76,000 milesSAN Diego, CA
UNKNOWN OR OTHER
DRIVING VEH ON HWY AT ABOUT 70 MILES PER HOUR WHEN WITHIN SECONDS THE CAR JUST TURNS OFF COMPLETELY. SCARY!!! AFTER TAKING TO LOCAL KIA DEALERSHIP AND THEM BEING STUMPED SO MUCH THEY CALLED AND SPOKE TO KIA ENGINEERS,( TECH LINE CASE REF #13028149) I WAS TOLD I NEEDED TO REPLACE THE PRESSURE SOURCE UNIT. I DID, DID NOT FIX IT. IN FACT WHEN I RETURNED THE PART THEY SAID IT IS NOW NOT WORKING. MECHANIC SUGGESTED A NEW ABS SYSTEM. I ALSO REPLACED THAT.... VEH IS STILL NOT REPAIRED. I HAVE SPENT OVER $1600 AND CAN STILL NOT OPERATE MY VEH SAFELY. KIA DOES NOT HAVE A CLEAR ANSWER, AND I HAVE SEEN THIS COMPLAINT ON THIS SITE MORE THAN ONCE. PLEASE RECALL THIS VEHICLE BEFORE SOMEONE GETS HURT.
NHTSA complaint #11205076 — an unverified report by a vehicle owner.
at 76,000 milesSAN Diego, CA
ELECTRICAL SYSTEM
DRIVING VEH ON HWY AT ABOUT 70 MILES PER HOUR WHEN WITHIN SECONDS THE CAR JUST TURNS OFF COMPLETELY. SCARY!!! AFTER TAKING TO LOCAL KIA DEALERSHIP AND THEM BEING STUMPED SO MUCH THEY CALLED AND SPOKE TO KIA ENGINEERS,( TECH LINE CASE REF #13028149) I WAS TOLD I NEEDED TO REPLACE THE PRESSURE SOURCE UNIT. I DID, DID NOT FIX IT. IN FACT WHEN I RETURNED THE PART THEY SAID IT IS NOW NOT WORKING. MECHANIC SUGGESTED A NEW ABS SYSTEM. I ALSO REPLACED THAT.... VEH IS STILL NOT REPAIRED. I HAVE SPENT OVER $1600 AND CAN STILL NOT OPERATE MY VEH SAFELY. KIA DOES NOT HAVE A CLEAR ANSWER, AND I HAVE SEEN THIS COMPLAINT ON THIS SITE MORE THAN ONCE. PLEASE RECALL THIS VEHICLE BEFORE SOMEONE GETS HURT.
NHTSA complaint #11205076 — an unverified report by a vehicle owner.
at 76,000 milesSAN Diego, CA
ENGINE
DRIVING VEH ON HWY AT ABOUT 70 MILES PER HOUR WHEN WITHIN SECONDS THE CAR JUST TURNS OFF COMPLETELY. SCARY!!! AFTER TAKING TO LOCAL KIA DEALERSHIP AND THEM BEING STUMPED SO MUCH THEY CALLED AND SPOKE TO KIA ENGINEERS,( TECH LINE CASE REF #13028149) I WAS TOLD I NEEDED TO REPLACE THE PRESSURE SOURCE UNIT. I DID, DID NOT FIX IT. IN FACT WHEN I RETURNED THE PART THEY SAID IT IS NOW NOT WORKING. MECHANIC SUGGESTED A NEW ABS SYSTEM. I ALSO REPLACED THAT.... VEH IS STILL NOT REPAIRED. I HAVE SPENT OVER $1600 AND CAN STILL NOT OPERATE MY VEH SAFELY. KIA DOES NOT HAVE A CLEAR ANSWER, AND I HAVE SEEN THIS COMPLAINT ON THIS SITE MORE THAN ONCE. PLEASE RECALL THIS VEHICLE BEFORE SOMEONE GETS HURT.
NHTSA complaint #11205076 — an unverified report by a vehicle owner.
at 50,000 milesSAN Bernardino, CA
UNKNOWN OR OTHER
WHILE I WAS DRIVER ON THE STREET. A WARNING CHECK HEV SYSTEM LIGHT CAME ON. THEN THE CAR ELECTRICAL SYSTEM JUST SHUTDOWN AND I LOST ALL POWER. THE CAR WENT FROM WORKING PERFECT TO COMPLETELY OUT OF POWER IN 30 SECOND.
NHTSA complaint #11195666 — an unverified report by a vehicle owner.
at 152,238 milesWebb, IA
POWER TRAIN
DRIVING NORMALLY, HCU ERROR POPPED UP ON NAV DISPLAY AS WELL AS DRIVERS DISPLAY. TOLD TO PULL OVER IMMEDIATELY AND TURN OFF ENGINE. I WAS TRAVELING ON ONCE HE INTERSTATE, BY THE TIME I GOT INTO THE EMERGENCY LANE THE CAR COMPLETELY LOST ALL POWER. TURNED ON EMERGENCY HAZARD LIGHTS AND AFTER 5 MINUTES THE CAR WAS COMPLETELY DEAD. CALLED A TOW TRUCK AND BROUGHT IT TO ROCK RIVER KIA IN ROCKDOED, IL. LATER WAS TOLD THAT THE ENGINE HAD SEIZED AND THE HYBRID BATTERY WAS NO LONGER HOLDING A CHARGE. ESTIMATED 14,000 REPAIR COST.
NHTSA complaint #11170476 — an unverified report by a vehicle owner.
at 152,238 milesWebb, IA
ELECTRICAL SYSTEM
DRIVING NORMALLY, HCU ERROR POPPED UP ON NAV DISPLAY AS WELL AS DRIVERS DISPLAY. TOLD TO PULL OVER IMMEDIATELY AND TURN OFF ENGINE. I WAS TRAVELING ON ONCE HE INTERSTATE, BY THE TIME I GOT INTO THE EMERGENCY LANE THE CAR COMPLETELY LOST ALL POWER. TURNED ON EMERGENCY HAZARD LIGHTS AND AFTER 5 MINUTES THE CAR WAS COMPLETELY DEAD. CALLED A TOW TRUCK AND BROUGHT IT TO ROCK RIVER KIA IN ROCKDOED, IL. LATER WAS TOLD THAT THE ENGINE HAD SEIZED AND THE HYBRID BATTERY WAS NO LONGER HOLDING A CHARGE. ESTIMATED 14,000 REPAIR COST.
NHTSA complaint #11170476 — an unverified report by a vehicle owner.
at 40,879 milesN. LAS Vegas, NV
VEHICLE SPEED CONTROL
WHEN STARTING UP THE CAR YOU CAN SMELL A RUBBER BURNING SMELL COMIMG FROM THE AIR VENTS. WHEN DRIVING THE VEHICLE SOMETIMES WHILE DRIVING IT THE CAR ACCELERATES ON ITS OWN.
NHTSA complaint #11141533 — an unverified report by a vehicle owner.
at 40,879 milesN. LAS Vegas, NV
ENGINE
WHEN STARTING UP THE CAR YOU CAN SMELL A RUBBER BURNING SMELL COMIMG FROM THE AIR VENTS. WHEN DRIVING THE VEHICLE SOMETIMES WHILE DRIVING IT THE CAR ACCELERATES ON ITS OWN.
NHTSA complaint #11141533 — an unverified report by a vehicle owner.
at 30 milesPeyton, CO
UNKNOWN OR OTHER
STALLED OUT IN THE MIDDLE OF I-25, GOING ABOUT 70 MPH AND RUSH HOUR. I WAS ABOUT 40 MIN FROM HOME STILL ON MY EVERYDAY COMMUNTE. I AM SEEING VERY MANY OTHERS WITH THE SAME ISSUE. THIS HAS ME AND MY FAMILY IN AN UNSAFE SITUATION DAILY AND KIA WILL NOT TAKE RESPONSIBILITY FOR IT. THERE CLEARLY NEEDS TO BE A RECALL ON THE SAME (OR VERY SIMILAR) ISSUE ON THE RECALL ON THE GAS VERSION OF THIS VEHICLE. WE SHOULDN'T WAIT TILL SOMEONE GETS KILLED OR SERIOUSLY INJURED FIRST.
NHTSA complaint #11115845 — an unverified report by a vehicle owner.
at 30 milesPeyton, CO
ELECTRICAL SYSTEM
STALLED OUT IN THE MIDDLE OF I-25, GOING ABOUT 70 MPH AND RUSH HOUR. I WAS ABOUT 40 MIN FROM HOME STILL ON MY EVERYDAY COMMUNTE. I AM SEEING VERY MANY OTHERS WITH THE SAME ISSUE. THIS HAS ME AND MY FAMILY IN AN UNSAFE SITUATION DAILY AND KIA WILL NOT TAKE RESPONSIBILITY FOR IT. THERE CLEARLY NEEDS TO BE A RECALL ON THE SAME (OR VERY SIMILAR) ISSUE ON THE RECALL ON THE GAS VERSION OF THIS VEHICLE. WE SHOULDN'T WAIT TILL SOMEONE GETS KILLED OR SERIOUSLY INJURED FIRST.
NHTSA complaint #11115845 — an unverified report by a vehicle owner.
at 30 milesPeyton, CO
ENGINE
STALLED OUT IN THE MIDDLE OF I-25, GOING ABOUT 70 MPH AND RUSH HOUR. I WAS ABOUT 40 MIN FROM HOME STILL ON MY EVERYDAY COMMUNTE. I AM SEEING VERY MANY OTHERS WITH THE SAME ISSUE. THIS HAS ME AND MY FAMILY IN AN UNSAFE SITUATION DAILY AND KIA WILL NOT TAKE RESPONSIBILITY FOR IT. THERE CLEARLY NEEDS TO BE A RECALL ON THE SAME (OR VERY SIMILAR) ISSUE ON THE RECALL ON THE GAS VERSION OF THIS VEHICLE. WE SHOULDN'T WAIT TILL SOMEONE GETS KILLED OR SERIOUSLY INJURED FIRST.
NHTSA complaint #11115845 — an unverified report by a vehicle owner.
at 42,000 milesLoma Linda, CA
STEERING
I'VE HAD THIS VEHICLE FOR ABOUT 10 MONTHS (PURCHASED OCT. 2017). A FEW WEEKS AFTER I BOUGHT IT I NOTICED MORE AND MORE THAT THE STEERING IS VERY DIFFICULT TO CONTROL AND KEEP IN A STRAIGHT LINE, ESPECIALLY ON THE FREEWAY ABOVE 55 OR 60 MPH. ( WHILE DRIVING ON THE FREEWAY THE CAR STARTS TO DRIFT SLOWLY, I TRY TO RE-ADJUST THE STEERING AND WHILE TURNING THE STEERING WHEEL, NOTHING HAPPENS. I TURN A LITTLE MORE AND IT OVER-REACTS MAKING ME DRIFT WAY INTO THE OTHER DIRECTION. I FEEL VERY UNSAFE ON THE FREEWAY IN THIS CAR, ESPECIALLY AROUND BIGGER VEHICLES) I TOOK IT TO 3 DIFFERENT KIA DEALERS TO TRY AND SOLVE THE PROBLEM, THE FIRST SUGGESTED THAT IT NEEDS A 'STEERING WHEEL UPDATE' SINCE IT HAS ELECTRONIC STEERING. THAT DID NOT SOLVE OR FIX THE PROBLEM. I TOOK IT TO TWO OTHER DEALERS TRYING TO DIAGNOSE AND FIX THIS UNSAFE BEHAVIOR OF THE CAR. THEY SAID THAT THEY ARE UNABLE TO DUPLICATE MY PROBLEM AND SO THEY CANT FIX ANYTHING ON IT. I TOLD THEM THAT THEY NEED TO DRIVE IT FOR AT LEAST 15 MINUTES OR SO, ON THE FREEWAY AND ABOVE 55/60 MPH. THEY SAID THAT THEY STILL CANT DUPLICATE THE PROBLEM. - - AFTER CALLING KIA CONSUMER AFFAIRS MULTIPLE TIMES AND FLING A REPORT, THEY TELL ME TO TAKE IT TO A KIA DEALER. I HAVE TAKEN IT TO MULTIPLE DEALERS BUT STILL NO SOLUTION.
NHTSA complaint #11113426 — an unverified report by a vehicle owner.