Owners have filed 224 complaints
about the 2007 KIA Sorento with NHTSA between 2007 and 2024.
The largest single group is the airbags.
Across this model's run it ranks 11 of 22 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 18
Against the median year of the KIA Sorento. 50 means typical for this
model; 100 means roughly double.
Severity — 100
20.1% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 63
37% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Sensor/Control Module
1427.5%
Frontal
1325.5%
Automatic Transmission
917.6%
Body
59.8%
Latch
35.9%
Door
35.9%
Valve
23.9%
Exhaust System
23.9%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
3016.9%
1,000 – 9,999 miles
1910.7%
10,000 – 24,999 miles
116.2%
25,000 – 49,999 miles
137.3%
50,000 – 74,999 miles
2011.3%
75,000 – 99,999 miles
3117.5%
100,000 – 149,999 miles
4424.9%
150,000+ miles
95.1%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
These stars come from the pre-2011 crash test programme. NHTSA
rebuilt the programme for the 2011 model year and states that
ratings either side of that change are not comparable — so do
not read these against a 2011-or-newer car's stars.
Frontal crash test
Side barrier crash test
Photographs taken by NHTSA during its own New Car Assessment Program crash
tests of this model year. Public domain.
Configuration
Overall
Front
Side
Rollover
2007 Kia Sorento 4-DR. w/SAB
—
—
—
19.1% risk
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Apr 2007peak 9Oct 2024
NHTSA investigations into the 2007 KIA Sorento
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
DP21003Opened 12 Nov 2021Closed 20 Jun 2023VEHICLE SPEED CONTROL:THROTTLE
Throttle control system vulnerabilities
The Office of Defects Investigation (ODI) of the National Highway Traffic Safety Administration (NHTSA) received a petition letter dated October 10, 2021, requesting an investigation of possible defects in the electronic throttle control (ETC) system on certain Kia vehicles resulting in the opening of DP21-003. Accordingly, Model Year (MY) 2005-2016 Kia Optima/K5, MY 2006-2015 Kia Sorento, MY 2007-2016 Hyundai Elantra, MY 2007-2016 Hyundai Santa Fe, MY 2006-2015 Hyundai Sonatas are all part of the subject population. The petition was originally filed as a Vehicle Owner Questionnaire that can b...
EA09017Opened 19 Nov 2009Closed 26 Sep 2011AIR BAGS:FRONTAL
Air Bag Occupant Classification System
The Sorento's front passenger air bag may be turned off when an adult is seated in the passenger seat. The front passenger air bag is designed to be turned off in limited circumstances including when children and small adults are seated in the front passenger seat, there is a child restraint in that seat, or the seat is not occupied.But the Sorento has misclassified adults sitting in the passenger seat.This causes the passenger side frontal air bag to deactivate and the PASSENGER AIR BAG OFF light to illuminate. On May 12, 2009, Kia launched a Technical Service Bulletin campaign (SC076) to add...
PE09034Opened 17 Jul 2009Closed 30 Nov 2009AIR BAGS:FRONTAL
AIR BAG OCS
KIA REPORTS THAT FOR VEHICLES BUILT PRIOR TO THE SOFTWARE UPDATE OF 11/27/2007, THE VEHICLES CAN IMPROPERLY CLASSIFY AN ADULT AS A CHILD RESTRAINT SEAT AND THUS ILLUMINATE THE AIRBAG OFF WARNING LIGHT AND SUPPRESS THE FRONTAL PASSENGER AIRBAG.ON MAY 12, 2009, KIA LAUNCHED A TECHNICAL SERVICE BULLETIN (SB076) CAMPAIGN TO RE-FLASH ALL VEHICLES BUILT PRIOR TO THE 11/27/2007 PRODUCTION DATE.KIA ALSO BELIEVES THAT INTERMITTENT OCCUPANT MOVEMENT AND OUT OF POSITION SEATING CONTRIBUTED TO THE HIGH NUMBER OF COMPLAINTS.905 OF THE 947 COMPLAINTS AND 1,014 OF THE 1,107 WARRANTY CLAIMS WERE ASSOCIATED WI...
Recalls on the 2007 KIA Sorento
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
20V088000
ELECTRICAL SYSTEM
Kia Motors America (Kia) is recalling certain 2006-2010 Sedona and 2007-2009 Sorento vehicles. Moisture may enter the Anti-lock Brake (ABS) Module and result in an electrical short.
Risk: An electrical short within the ABS Module may cause an engine compartment fire, even when the vehicle is turned off, increasing the risk of an injury.
13V114000
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
Kia Motors Corporation (Kia) is recalling certain model year 2007-2010 Rondo, model year 2007-2011 Sedona, Sorento and Sportage, model year 2010-2011 Soul, model year 2008-2011 Optima, model year 2010 Forte, model year 2007-2009 Amanti, and model year 2009 Borrego vehicles. Originally, in April 2013, Kia recalled 623,658 model year 2007-2010 Rondo and Sportage, model year 2007-2011 Sorento, model year 2007 Sedona, model year 2010-2011 Soul, and model year 2011 Optima vehicles. In September 2013, Kia informed the agency that it was adding an additional 356,719 vehicles to this campaign. The total number of vehicles being recalled is now 980,377. In the affected vehicles, the stop lamp switch may malfunction. A malfunctioning stop lamp switch may cause the brake lights to not illuminate when the brake pedal is depressed or may cause an inability to deactivate the cruise control by depressing the brake pedal. Additionally, a malfunctioning stop lamp switch may also result in intermittent operation of the push-button start feature, affect the operation of the brake-transmission shift interlock feature preventing the shifter from being moved out of the PARK position and cause the Electr
Risk: Failure to illuminate the stop lamps during braking or inability to disengage the cruise control could increase the risk of a crash. Additionally, when the ignition is in the 'ON' position, the transmission shifter may be able to be moved out of PARK without first applying the brake. This may lead to unintentional movement of the car which may increase the risk of a crash.
11V473000
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVE
KIA IS RECALLING CERTAIN MODEL YEAR 2007-2008 SORENTO PASSENGER CARS MANUFACTURED FROM JUNE 15, 2006 THROUGH NOVEMBER 27, 2007. THE FRONT PASSENGER AIR BAG MAY BE TURNED OFF WHEN AN ADULT IS IN THE PASSENGER SEAT. THE FRONT PASSENGER AIR BAG IS DESIGNED TO BE TURNED OFF IN LIMITED CIRCUMSTANCES INCLUDING WHEN CHILDREN AND SMALL ADULTS ARE SEATED IN THE FRONT PASSENGER SEAT, THERE IS A CHILD RESTRAINT IN THAT SEAT OR THE SEAT IS NOT OCCUPIED. THE VEHICLE'S OCCUPANT CLASSIFICATION SYSTEM (OCS), WHICH CLASSIFIES THE OCCUPANT IN THE FRONT PASSENGER SEAT, MAY MISCLASSIFY AN ADULT PASSENGER AS A CHILD OR CHILD SEAT AND IMPROPERLY TURN OFF THE PASSENGER SIDE AIR BAG. WHEN THE AIR BAG IS DEACTIVATED THE "PASSENGER AIR BAG OFF" LIGHT WILL ILLUMINATE ON THE CENTER INSTRUMENT PANEL.
Risk: THE PASSENGER SIDE AIR BAG IS TURNED OFF WHEN THE OCS MISCLASSIFIES AN ADULT PASSENGER. WITH THE FRONT PASSENGER AIRBAG OFF, THE FRONT PASSENGER WILL NOT HAVE THE PROTECTION OF THE PASSENGER AIR BAGS IN SOME FRONTAL COLLISIONS, THUS INCREASING THE RISK OF OCCUPANT INJURY.
09V130000
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
HUYNDAI-KIA IS RECALLING 139,844 MY 2006-2007- SEDONA, SPORTAGE, SORENTO AND MY RONDO AND AMANTI VEHICLES. THE STOP LAMP SWITCH IN THE AFFECTED VEHICLES MAY MALFUNCTION. A MALFUNCTIONING STOP LAMP SWITCH MAY CAUSE THE BRAKE LIGHTS TO NOT ILLUMINATE WHEN THE BRAKE PEDAL IS DEPRESSED OR MAY CAUSE THE BRAKE LIGHTS TO REMAIN ILLUMINATED WHEN THE BRAKE PEDAL IS RELEASED. A STOP LAMP SWITCH MALFUNCTION MAY ALSO AFFECT THE OPERATION OF THE BRAKE-TRANSMISSION SHIFT INTERLOCK FEATURE SO THE TRANSMISSION SHIFTER WOULD NOT BE ABLE TO BE SHIFTED OUT OF THE PARK POSITION. IT MAY ALSO CAUSE THE ELECTRONIC STABILITY CONTROL (ESC) MALFUNCTION LIGHT TO ILLUMINATE, AND IT MAY NOT DEACTIVATE THE CRUISE CONTROL WHEN THE BRAKE PEDAL IS DEPRESSED.
Risk: ANY OF THESE MALFUNCTIONS, ALONE OR IN COMBINATION, MAY LEAD TO A CRASH.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 202006415,238 units in Canada
Brakes
Issue: On certain vehicles, moisture can enter the brake Hydraulic Electronic Control Unit (HECU) and cause a short circuit. Safety Risk: A short circuit could create a fire risk. This can happen even if the vehicle is parked. Corrective Actions: Kia will notify owners by mail and instruct you to take your vehicle to a dealer to install a relay to power off the HECU when the vehicle is turned off. Kia recommends that you should park your vehicle outdoors, and away from other vehicles or structures until the recall repairs have been completed.
Recall 2013098106,098 units in Canada
Brakes
On certain vehicles, the stop lamp switch may fail and cause intermittent operation of the brake lights. Failure of the brake lights to illuminate when the brake pedal is depressed could result in a crash causing property damage and/or personal injury. Correction: Dealers will replace the switch.
Recall 2011332750 units in Canada
Airbag
On certain vehicles, the Occupant Classification System (in the right front seat) may misinterpret an incorrectly seated adult as a small stature adult or a child, thereby deactivating the passenger frontal airbag. Failure of the passenger frontal airbag to deploy during a crash (where deployment is warranted) could increase the risk of personal injury to the seat occupant. Correction: Dealers will update the Occupant Classification System software.
Recall 200914011,386 units in Canada
Electrical
On certain vehicles, the stop lamp switch may have been incorrectly installed during vehicle assembly. This could prevent proper brake lamp operation. Failure of the brake lamps to illuminate when the brakes are applied may result in the following road users being unaware of the driver's intentions, increasing the risk of a crash causing injury or death. A malfunction of the switch may also cause the brake lamps to remain illuminated when the brake pedal is released. Additionally, a faulty switch may affect the operation of the brake-transmission shift interlock on automatic transmission-equipped vehicles so that the transmission shifter would not be able to be shifted out of PARK position. It may also cause the Electronic Stability Control (ESC) light to illuminate, and it may not deactivate the cruise control when the brake pedal is depressed. Correction: Dealers will replace the stop lamp switch assembly.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 235,000 milesBlaine, WAFire
ELECTRICAL SYSTEM
WHILE THE VEHICLE WAS SITTING, NOT RUNNING, THE CAR BEGAN TO SMOKE FROM THE DRIVERS SIDE ENGINE COMPARTMENT AND UNDER THE DASH. THE SMOKE GOT MUCH WORSE AND THE HEAT FROM THE SOURCE WAS GROWING. AFTER OPENING THE HOOD AND DISCONNECTING THE POSITIVE TERMINAL ON THE BATTERY THE SMOKE SLOWED AND EVENTUALLY STOPPED ALL TOGETHER. NOTE - THE CAR WAS PARKED AND THE ENGINE WAS NOT RUNNING. ALSO THE CAR WAS, AND HAD BEEN SITTING SINCE THE NIGHT BEFORE AND THE ENGINE WAS COLD TO THE TOUCH WHEN THE ELECTRICAL FIRE TRANSPIRED. NOTE: THE LOCATIONS THAT WERE BELLOWING SMOKE WERE HOT TO THE TOUCH AND THE SMOKE WAS BLACK AND GRAY. THE INSIDE OF THE CAB HAD FILLED UP WITH SMOKE AS WELL AND HAD A STRANGE NEW ODOR THAT IS UNPLEASANT TO SAY THE LEAST. OVER ALL THE CAR DID NOT CATCH FULL FIRE AND THE DAMAGE IS NOT VISIBLE TO THE EYE. THE ENTERAL UNSEEN DAMAGE MAY BE SIGNIFICANT. NOTE: CURRENT MILEAGE UNAVAILABLE BEING THE BATTERY MUST STAY UNPLUGGED TO AVOID THE ENTIRE CAR CATCHING ON FIRE. THE ONLY REASON THAT THE CAR STOPPED BURNING WAS BECAUSE OF QUICK AND DANGEROUS ACTIONS TAKEN TO DISCONNECT THE BATTERY.
NHTSA complaint #11354282 — an unverified report by a vehicle owner.
at 102,000 milesMcdonough, GAFire
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT STATED WHILE AT IDLE AT FAST FOOD DRIVE THRU, WHEN HE SAW SMOKE EXITING FROM THE HOOD. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT WAS ABLE TO PARK AT THE PARKING LOT AND WAS ABLE TO EXTINGUISHED THE FIRE WITH A WET TOWEL. A FIRE REPORT WAS FIELD WITH THE FIRE DEPARTMENT. THE CONTACT STATED NO ONE WAS INJURED OR SOUGHT MEDICAL ATTENTION. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO LOCAL DEALER KIA ATLANTA SOUTH (7310 JONESBORO RD, MORROW, GA 30260. (770) 968-3400) WHERE THE VEHICLE WAS STILL BEING DIAGNOSED. THE VIN WAS ASSOCIATED TO NHTSA CAMPAIGN NUMBER: 20V088000 (ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER HAD BEEN INFORMED OF FAILURE AND STATED THE FAILURE WAS NOT ASSOCIATED TO RECALL ASSOCIATED TO THE VIN. THE FAILURE MILEAGE WAS 102,000.
NHTSA complaint #11352310 — an unverified report by a vehicle owner.
at 131,000 milesNapa, CAFire
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
TL* THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V088000 (ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED WHILE DRIVING 55 MPH, THE VEHICLE DECELERATE. THE CONTACT STATED SHE DEPRESSED THE BRAKE PEDAL HOWEVER THE VEHICLE FAILED TO STOP. THE CONTACT STATED THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT WAS ABLE TO PARK ON THE SIDE OF THE ROAD. THE VEHICLE WAS NOT DRIVABLE. THE CONTACT ALSO STATED SHE SAW SMOKE EXITING THE HOOD. THE CONTACT STATED A SHERIFF WAS ON THE SCENE TO ASSIST HER AND HE OPENED THE HOOD AND MORE SMOKE WAS SEEN HOWEVER, NO FLAMES WERE SEEN. THE VEHICLE WAS TOWED TO KIA OF VACAVILLE (651 ORANGE DR, VACAVILLE, CA 95687; (707) 392-4623), WHERE IT WAS DIAGNOSED WITH A CRACKED RADIATOR THAT NEEDS TO BE REPLACED. THE DEALER ALSO INFORMED THE CONTACT THAT THE RADIATOR FAILURE WAS NOT ASSOCIATED TO THE RECALL. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE DEALER ALSO CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 131,000. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11329061 — an unverified report by a vehicle owner.
at 131,000 milesNapa, CAFire
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V088000 (ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED WHILE DRIVING 55 MPH, THE VEHICLE DECELERATE. THE CONTACT STATED SHE DEPRESSED THE BRAKE PEDAL HOWEVER THE VEHICLE FAILED TO STOP. THE CONTACT STATED THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT WAS ABLE TO PARK ON THE SIDE OF THE ROAD. THE VEHICLE WAS NOT DRIVABLE. THE CONTACT ALSO STATED SHE SAW SMOKE EXITING THE HOOD. THE CONTACT STATED A SHERIFF WAS ON THE SCENE TO ASSIST HER AND HE OPENED THE HOOD AND MORE SMOKE WAS SEEN HOWEVER, NO FLAMES WERE SEEN. THE VEHICLE WAS TOWED TO KIA OF VACAVILLE (651 ORANGE DR, VACAVILLE, CA 95687; (707) 392-4623), WHERE IT WAS DIAGNOSED WITH A CRACKED RADIATOR THAT NEEDS TO BE REPLACED. THE DEALER ALSO INFORMED THE CONTACT THAT THE RADIATOR FAILURE WAS NOT ASSOCIATED TO THE RECALL. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE DEALER ALSO CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 131,000. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11329061 — an unverified report by a vehicle owner.
at 131,000 milesNapa, CAFire
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V088000 (ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED WHILE DRIVING 55 MPH, THE VEHICLE DECELERATE. THE CONTACT STATED SHE DEPRESSED THE BRAKE PEDAL HOWEVER THE VEHICLE FAILED TO STOP. THE CONTACT STATED THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT WAS ABLE TO PARK ON THE SIDE OF THE ROAD. THE VEHICLE WAS NOT DRIVABLE. THE CONTACT ALSO STATED SHE SAW SMOKE EXITING THE HOOD. THE CONTACT STATED A SHERIFF WAS ON THE SCENE TO ASSIST HER AND HE OPENED THE HOOD AND MORE SMOKE WAS SEEN HOWEVER, NO FLAMES WERE SEEN. THE VEHICLE WAS TOWED TO KIA OF VACAVILLE (651 ORANGE DR, VACAVILLE, CA 95687; (707) 392-4623), WHERE IT WAS DIAGNOSED WITH A CRACKED RADIATOR THAT NEEDS TO BE REPLACED. THE DEALER ALSO INFORMED THE CONTACT THAT THE RADIATOR FAILURE WAS NOT ASSOCIATED TO THE RECALL. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE DEALER ALSO CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 131,000. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11329061 — an unverified report by a vehicle owner.
at 112,600 milesCincinnati, OHCrash1 injured
SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 KIA SORENTO. WHILE DRIVING APPROXIMATELY 55 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHILE ATTEMPTING TO STOP THE VEHICLE. THE VEHICLE DID NOT RESPOND AND REAR ENDED A SECOND VEHICLE. THE FRONT END OF THE CONTACT'S VEHICLE WAS SEVERELY DAMAGED, BUT THE AIR BAG DID NOT DEPLOY. THE DRIVER SUSTAINED AN INJURED RIGHT ANKLE THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED AND THE VEHICLE WAS TOWED AWAY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 112,600. THE CONSUMER STATED ONCE SHE WAS AWARE SHE WAS ROLLING BACKWARDS, SHE PUTHE VEHICLE IN PARK, IT CONTINUED TO ROLL. THE CONSUMER THEN SHIFTED INTO DRIVE STRIKING ANOTHER VEHICLE.
NHTSA complaint #11255821 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Anacortes, WA
EXTERIOR LIGHTING
I went in to the burlington, wa kia dealership for this recall fix. And after waiting an hour they tell me they don't have the right part. It's now been about a month later and I'm still waiting to hear when the part will be available. I don't think this is ok for a safety issue.
NHTSA complaint #11622757 — an unverified report by a vehicle owner.
Anacortes, WA
SERVICE BRAKES
I went in to the burlington, wa kia dealership for this recall fix. And after waiting an hour they tell me they don't have the right part. It's now been about a month later and I'm still waiting to hear when the part will be available. I don't think this is ok for a safety issue.
NHTSA complaint #11622757 — an unverified report by a vehicle owner.
Greenville, SC
UNKNOWN OR OTHER
The doors were locked by using the button on the driver side of our Kia Sorento. This is performed each time the car is traveling on the road. When the car was parked, the automatic unlock for all the doors worked for both front seat passengers but not the two rear doors. The inside handles for opening the doors on both of the rear passenger doors did not open. Attempting to prior the lock mechanism on both rear doors did not work either thus I was trapped in the back seat of the vehicle. I had to crawl out of the truck of the vehicle to exit. In my opinion, this poses a serious safety concern not only with this Kia but with other ones as well. What interesting about this incident is that mechanics, at Kia or other places have no idea how to solve the problem.
NHTSA complaint #11554308 — an unverified report by a vehicle owner.
Orlando, FL
AIR BAGS
Passenger seat air bag sensor doesn't work.
NHTSA complaint #11546947 — an unverified report by a vehicle owner.
Orlando, FL
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
Passenger seat air bag sensor doesn't work.
NHTSA complaint #11546947 — an unverified report by a vehicle owner.
Stanton, KY
SERVICE BRAKES
2007 KIA SORENTO. CONSUMER WRITES IN REGARD TO DEFECTIVE ABS SYSTEM.
NHTSA complaint #11496713 — an unverified report by a vehicle owner.
Pomona, CA
UNKNOWN OR OTHER
ABS LIGHT STAY ON, AND WHEN DRIVING THE POWER WILL TURN OFF AND TURN BACK ON WILL DRIVING
NHTSA complaint #11456457 — an unverified report by a vehicle owner.
Byron, GA
AIR BAGS
With or without passengers in vehicle, passenger side air bag does not come on.
NHTSA complaint #11440016 — an unverified report by a vehicle owner.
Clovis, CA
UNKNOWN OR OTHER
I tried to contact the manufacturer to fix the recall but they have told me multiple times they do not have the part to replace or fix.
NHTSA complaint #11428371 — an unverified report by a vehicle owner.
at 92,500 milesKingsport, TN
STEERING
I WAS DRIVING ON THE HIGHWAY WHEN MY STEERING WHEEL BECAME REALLY STIFF LIKE I LOST POWER STEERING. I LOOKED AT MY DASH AND HAD A CHECK ENGINE LIGHT, OIL LIGHT, ABS LIGHT, AND ESC OFF LIGHT ILLUMINATED. I PRESSED THE GAS TO TRY TO SWITCH LANES AS I WAS IN THE FAR LEFT LANE AND NEEDED TO REACH THE SHOULDER TO FIGURE OUT WHAT WAS GOING ON, AND THE CAR WOULD NOT ACCELERATE. I TURNED MY FLASHERS ON AND WAS LUCKILY ABLE TO MAKE IT TO THE SHOULDER WITHOUT CAUSING AN ACCIDENT. WHEN I WAS ON THE SHOULDER I TURNED THE KEY OFF AND THEN BACK ON. THE CHECK ENGINE LIGHT AND OIL LIGHT WENT AWAY, BUT THE ABS LIGHT AND THE ESC LIGHT REMAINED ON. I STARTED TO DRIVE BACK TOWARDS MY HOUSE AND FELT THE CAR IDLING ROUGHLY WHEN AT A STOP. AT HOME MY HUSBAND DISCONNECTED THE BATTERY FOR A FEW MINUTES WHICH SOLVED THE ROUGH IDLING ISSUE BUT THE ABS AND ESC LIGHTS ARE STILL ON. I AM NOW SCARED TO DRIVE MY DAUGHTER TO SCHOOL AND HAVE THE CAR SHIFT OFF AGAIN. I HAVE READ SIMILAR REVIEWS ABOUT THIS VEHICLE. SOMETHING NEEDS TO BE DONE BY KIA TO SOLVE THIS. THEY RECALLED SOME VEHICLES FOR THIS ISSUE BUT MINE IS NOT LISTED AND CLEARLY NEEDS TO BE!
NHTSA complaint #11366308 — an unverified report by a vehicle owner.
at 92,500 milesKingsport, TN
SERVICE BRAKES
I WAS DRIVING ON THE HIGHWAY WHEN MY STEERING WHEEL BECAME REALLY STIFF LIKE I LOST POWER STEERING. I LOOKED AT MY DASH AND HAD A CHECK ENGINE LIGHT, OIL LIGHT, ABS LIGHT, AND ESC OFF LIGHT ILLUMINATED. I PRESSED THE GAS TO TRY TO SWITCH LANES AS I WAS IN THE FAR LEFT LANE AND NEEDED TO REACH THE SHOULDER TO FIGURE OUT WHAT WAS GOING ON, AND THE CAR WOULD NOT ACCELERATE. I TURNED MY FLASHERS ON AND WAS LUCKILY ABLE TO MAKE IT TO THE SHOULDER WITHOUT CAUSING AN ACCIDENT. WHEN I WAS ON THE SHOULDER I TURNED THE KEY OFF AND THEN BACK ON. THE CHECK ENGINE LIGHT AND OIL LIGHT WENT AWAY, BUT THE ABS LIGHT AND THE ESC LIGHT REMAINED ON. I STARTED TO DRIVE BACK TOWARDS MY HOUSE AND FELT THE CAR IDLING ROUGHLY WHEN AT A STOP. AT HOME MY HUSBAND DISCONNECTED THE BATTERY FOR A FEW MINUTES WHICH SOLVED THE ROUGH IDLING ISSUE BUT THE ABS AND ESC LIGHTS ARE STILL ON. I AM NOW SCARED TO DRIVE MY DAUGHTER TO SCHOOL AND HAVE THE CAR SHIFT OFF AGAIN. I HAVE READ SIMILAR REVIEWS ABOUT THIS VEHICLE. SOMETHING NEEDS TO BE DONE BY KIA TO SOLVE THIS. THEY RECALLED SOME VEHICLES FOR THIS ISSUE BUT MINE IS NOT LISTED AND CLEARLY NEEDS TO BE!
NHTSA complaint #11366308 — an unverified report by a vehicle owner.
at 92,500 milesKingsport, TN
ELECTRONIC STABILITY CONTROL (ESC)
I WAS DRIVING ON THE HIGHWAY WHEN MY STEERING WHEEL BECAME REALLY STIFF LIKE I LOST POWER STEERING. I LOOKED AT MY DASH AND HAD A CHECK ENGINE LIGHT, OIL LIGHT, ABS LIGHT, AND ESC OFF LIGHT ILLUMINATED. I PRESSED THE GAS TO TRY TO SWITCH LANES AS I WAS IN THE FAR LEFT LANE AND NEEDED TO REACH THE SHOULDER TO FIGURE OUT WHAT WAS GOING ON, AND THE CAR WOULD NOT ACCELERATE. I TURNED MY FLASHERS ON AND WAS LUCKILY ABLE TO MAKE IT TO THE SHOULDER WITHOUT CAUSING AN ACCIDENT. WHEN I WAS ON THE SHOULDER I TURNED THE KEY OFF AND THEN BACK ON. THE CHECK ENGINE LIGHT AND OIL LIGHT WENT AWAY, BUT THE ABS LIGHT AND THE ESC LIGHT REMAINED ON. I STARTED TO DRIVE BACK TOWARDS MY HOUSE AND FELT THE CAR IDLING ROUGHLY WHEN AT A STOP. AT HOME MY HUSBAND DISCONNECTED THE BATTERY FOR A FEW MINUTES WHICH SOLVED THE ROUGH IDLING ISSUE BUT THE ABS AND ESC LIGHTS ARE STILL ON. I AM NOW SCARED TO DRIVE MY DAUGHTER TO SCHOOL AND HAVE THE CAR SHIFT OFF AGAIN. I HAVE READ SIMILAR REVIEWS ABOUT THIS VEHICLE. SOMETHING NEEDS TO BE DONE BY KIA TO SOLVE THIS. THEY RECALLED SOME VEHICLES FOR THIS ISSUE BUT MINE IS NOT LISTED AND CLEARLY NEEDS TO BE!
NHTSA complaint #11366308 — an unverified report by a vehicle owner.
at 81,200 milesPittsburgh, PA
AIR BAGS
TL* THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED AS THE CONTACT SAT IN THE SEAT. NEITHER THE DEALER NOR THE MANUFACTURER WERE CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 81,200.
NHTSA complaint #11364482 — an unverified report by a vehicle owner.
at 142,864 milesTemperance, MI
ELECTRICAL SYSTEM
I RECEIVED A MANUFACTURER RECALL NOTICE ABOUT POSSIBLE FIRES DUE TO BRAKING CIRCUITS IN THE EARLY SPRING, BUT THE DEALERSHIP KNEW NOTHING ABOUT IT. THE CAR WAS PARKED OUTSIDE AS SUGGESTED. I RECEIVED A SECOND NOTICE AT THE END OF JUNE. THE SUV WAS SERVICED 7/14/20 FOR A RECALL ON THE BRAKING CIRCUIT. ON 8/22/20 A BEAUTIFULLY CLEAR SATURDAY, I WAS DRIVING HOME FROM A NEIGHBORING COMMUNITY ON A PAVED COUNTRY ROAD. I NOTICED THAT THE ESC OFF INDICATOR LIGHT DISPLAYED ON THE DASHBOARD. I STOPPED TO LOOK IN THE MANUAL TO SEE IF THE CAR WAS DRIVEABLE. I PARKED MY CAR IN THE GARAGE AFTER ARRIVING HOME AND NOTICED THAT TAIL LIGHTS/BRAKE LIGHTS REMAINED ON EVEN WITH THE ENGINE TURNED OFF. BECAUSE OF TWO PRIOR MANUFACTURER WARNINGS ABOUT FIRE WITH THE ELECTRICAL SYSTEM, I PARKED THE CAR OUTSIDE AWAY FROM THE HOUSE AS RECOMMENDED. I CALLED THE KIA DEALERSHIP AT 4:30 THAT DAY AND ARRANGED WITH CAMERON TO DROP THE SUV OFF ON SUNDAY. ON SUNDAY, MY NEIGHBOR HELPED JUMP START MY CAR AND HE FOOLED AROUND UNDER THE DASH TO TURN THE BRAKE LIGHTS OFF. HE SAID TO TELL THE DEALERSHIP THAT THE WIRES WERE WARM WHICH I DID. I INCLUDED A LIST OF CONCERNS/FACTS WITH MY KEY IN THE DROP OFF BOX. ON MONDAY, 8/24/20 CAMERON, THE SERVICE AGENT, SAID THAT THE BRAKING CIRCUIT "WAS FRIED" . THE REPAIR COST OF $2,516.07 WOULD INCLUDE THE ELECTRICAL CIRCUIT AND ALL WIRES. THE COMPLETED WORK ORDER BILL SAID THAT THE HYDRAULIC MODUL WAS REPLACED, THE SWITCH ASSEMBLY, AND HECU,
NHTSA complaint #11355554 — an unverified report by a vehicle owner.
at 142,864 milesTemperance, MI
SERVICE BRAKES
I RECEIVED A MANUFACTURER RECALL NOTICE ABOUT POSSIBLE FIRES DUE TO BRAKING CIRCUITS IN THE EARLY SPRING, BUT THE DEALERSHIP KNEW NOTHING ABOUT IT. THE CAR WAS PARKED OUTSIDE AS SUGGESTED. I RECEIVED A SECOND NOTICE AT THE END OF JUNE. THE SUV WAS SERVICED 7/14/20 FOR A RECALL ON THE BRAKING CIRCUIT. ON 8/22/20 A BEAUTIFULLY CLEAR SATURDAY, I WAS DRIVING HOME FROM A NEIGHBORING COMMUNITY ON A PAVED COUNTRY ROAD. I NOTICED THAT THE ESC OFF INDICATOR LIGHT DISPLAYED ON THE DASHBOARD. I STOPPED TO LOOK IN THE MANUAL TO SEE IF THE CAR WAS DRIVEABLE. I PARKED MY CAR IN THE GARAGE AFTER ARRIVING HOME AND NOTICED THAT TAIL LIGHTS/BRAKE LIGHTS REMAINED ON EVEN WITH THE ENGINE TURNED OFF. BECAUSE OF TWO PRIOR MANUFACTURER WARNINGS ABOUT FIRE WITH THE ELECTRICAL SYSTEM, I PARKED THE CAR OUTSIDE AWAY FROM THE HOUSE AS RECOMMENDED. I CALLED THE KIA DEALERSHIP AT 4:30 THAT DAY AND ARRANGED WITH CAMERON TO DROP THE SUV OFF ON SUNDAY. ON SUNDAY, MY NEIGHBOR HELPED JUMP START MY CAR AND HE FOOLED AROUND UNDER THE DASH TO TURN THE BRAKE LIGHTS OFF. HE SAID TO TELL THE DEALERSHIP THAT THE WIRES WERE WARM WHICH I DID. I INCLUDED A LIST OF CONCERNS/FACTS WITH MY KEY IN THE DROP OFF BOX. ON MONDAY, 8/24/20 CAMERON, THE SERVICE AGENT, SAID THAT THE BRAKING CIRCUIT "WAS FRIED" . THE REPAIR COST OF $2,516.07 WOULD INCLUDE THE ELECTRICAL CIRCUIT AND ALL WIRES. THE COMPLETED WORK ORDER BILL SAID THAT THE HYDRAULIC MODUL WAS REPLACED, THE SWITCH ASSEMBLY, AND HECU,
NHTSA complaint #11355554 — an unverified report by a vehicle owner.
at 235,000 milesBlaine, WAFire
ELECTRICAL SYSTEM
WHILE THE VEHICLE WAS SITTING, NOT RUNNING, THE CAR BEGAN TO SMOKE FROM THE DRIVERS SIDE ENGINE COMPARTMENT AND UNDER THE DASH. THE SMOKE GOT MUCH WORSE AND THE HEAT FROM THE SOURCE WAS GROWING. AFTER OPENING THE HOOD AND DISCONNECTING THE POSITIVE TERMINAL ON THE BATTERY THE SMOKE SLOWED AND EVENTUALLY STOPPED ALL TOGETHER. NOTE - THE CAR WAS PARKED AND THE ENGINE WAS NOT RUNNING. ALSO THE CAR WAS, AND HAD BEEN SITTING SINCE THE NIGHT BEFORE AND THE ENGINE WAS COLD TO THE TOUCH WHEN THE ELECTRICAL FIRE TRANSPIRED. NOTE: THE LOCATIONS THAT WERE BELLOWING SMOKE WERE HOT TO THE TOUCH AND THE SMOKE WAS BLACK AND GRAY. THE INSIDE OF THE CAB HAD FILLED UP WITH SMOKE AS WELL AND HAD A STRANGE NEW ODOR THAT IS UNPLEASANT TO SAY THE LEAST. OVER ALL THE CAR DID NOT CATCH FULL FIRE AND THE DAMAGE IS NOT VISIBLE TO THE EYE. THE ENTERAL UNSEEN DAMAGE MAY BE SIGNIFICANT. NOTE: CURRENT MILEAGE UNAVAILABLE BEING THE BATTERY MUST STAY UNPLUGGED TO AVOID THE ENTIRE CAR CATCHING ON FIRE. THE ONLY REASON THAT THE CAR STOPPED BURNING WAS BECAUSE OF QUICK AND DANGEROUS ACTIONS TAKEN TO DISCONNECT THE BATTERY.
NHTSA complaint #11354282 — an unverified report by a vehicle owner.
at 102,000 milesMcdonough, GAFire
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT STATED WHILE AT IDLE AT FAST FOOD DRIVE THRU, WHEN HE SAW SMOKE EXITING FROM THE HOOD. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT WAS ABLE TO PARK AT THE PARKING LOT AND WAS ABLE TO EXTINGUISHED THE FIRE WITH A WET TOWEL. A FIRE REPORT WAS FIELD WITH THE FIRE DEPARTMENT. THE CONTACT STATED NO ONE WAS INJURED OR SOUGHT MEDICAL ATTENTION. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO LOCAL DEALER KIA ATLANTA SOUTH (7310 JONESBORO RD, MORROW, GA 30260. (770) 968-3400) WHERE THE VEHICLE WAS STILL BEING DIAGNOSED. THE VIN WAS ASSOCIATED TO NHTSA CAMPAIGN NUMBER: 20V088000 (ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER HAD BEEN INFORMED OF FAILURE AND STATED THE FAILURE WAS NOT ASSOCIATED TO RECALL ASSOCIATED TO THE VIN. THE FAILURE MILEAGE WAS 102,000.
NHTSA complaint #11352310 — an unverified report by a vehicle owner.
Fort Pierce, FL
SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, WHEN HE HAD TO DEPRESS THE BRAKE PEDAL TO THE FLOORBOARD IN ORDER TO STOP THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT ILLUMINATED. THE CONTACT STATED HE CONTINUED TO DRIVE THE VEHICLE TO HIS DESTINATION. THE VEHICLE WAS TAKEN TO LOCAL DEALER (KIA OF VERO BEACH LOCATED AT 1105 S, US-1, VERO BEACH, FL 32962, (772) 291-0624) TO HAVE NHTSA CAMPAIGN NUMBER: 20V088000 ( ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC) PERFORMED AND WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS THEN TAKEN TO INDEPENDENT MECHANIC AND WAS INFORMED THAT THE ABS CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #11351617 — an unverified report by a vehicle owner.
at 128,650 milesBaldwin, WI
VEHICLE SPEED CONTROL
THE SPEED SENSOR LOCATED INSIDE THE TRANSMISSION MALFUNCTIONING WHICH MEANS I HAVE TO START BY SHIFTING 1 AND SECOND GEAR THEN WHEN THE VEHICLE REACHES 40 IN WILL GO INTO 3RD AND THE D LIGHTS UP...I WILL ONLY HAVE 4TH GEAR NO 5TH SO THE ENGINE IS AT 3000 RPMS AT HIGHWAY SPEEDS! IT USES MORE FUEL AND OIL! BEEN DRIVING IT THIS WAY FOR 3 YEARS NOW!
NHTSA complaint #11341773 — an unverified report by a vehicle owner.
at 131,000 milesNapa, CAFire
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
TL* THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V088000 (ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED WHILE DRIVING 55 MPH, THE VEHICLE DECELERATE. THE CONTACT STATED SHE DEPRESSED THE BRAKE PEDAL HOWEVER THE VEHICLE FAILED TO STOP. THE CONTACT STATED THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT WAS ABLE TO PARK ON THE SIDE OF THE ROAD. THE VEHICLE WAS NOT DRIVABLE. THE CONTACT ALSO STATED SHE SAW SMOKE EXITING THE HOOD. THE CONTACT STATED A SHERIFF WAS ON THE SCENE TO ASSIST HER AND HE OPENED THE HOOD AND MORE SMOKE WAS SEEN HOWEVER, NO FLAMES WERE SEEN. THE VEHICLE WAS TOWED TO KIA OF VACAVILLE (651 ORANGE DR, VACAVILLE, CA 95687; (707) 392-4623), WHERE IT WAS DIAGNOSED WITH A CRACKED RADIATOR THAT NEEDS TO BE REPLACED. THE DEALER ALSO INFORMED THE CONTACT THAT THE RADIATOR FAILURE WAS NOT ASSOCIATED TO THE RECALL. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE DEALER ALSO CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 131,000. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11329061 — an unverified report by a vehicle owner.
at 131,000 milesNapa, CAFire
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V088000 (ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED WHILE DRIVING 55 MPH, THE VEHICLE DECELERATE. THE CONTACT STATED SHE DEPRESSED THE BRAKE PEDAL HOWEVER THE VEHICLE FAILED TO STOP. THE CONTACT STATED THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT WAS ABLE TO PARK ON THE SIDE OF THE ROAD. THE VEHICLE WAS NOT DRIVABLE. THE CONTACT ALSO STATED SHE SAW SMOKE EXITING THE HOOD. THE CONTACT STATED A SHERIFF WAS ON THE SCENE TO ASSIST HER AND HE OPENED THE HOOD AND MORE SMOKE WAS SEEN HOWEVER, NO FLAMES WERE SEEN. THE VEHICLE WAS TOWED TO KIA OF VACAVILLE (651 ORANGE DR, VACAVILLE, CA 95687; (707) 392-4623), WHERE IT WAS DIAGNOSED WITH A CRACKED RADIATOR THAT NEEDS TO BE REPLACED. THE DEALER ALSO INFORMED THE CONTACT THAT THE RADIATOR FAILURE WAS NOT ASSOCIATED TO THE RECALL. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE DEALER ALSO CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 131,000. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11329061 — an unverified report by a vehicle owner.
at 131,000 milesNapa, CAFire
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V088000 (ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED WHILE DRIVING 55 MPH, THE VEHICLE DECELERATE. THE CONTACT STATED SHE DEPRESSED THE BRAKE PEDAL HOWEVER THE VEHICLE FAILED TO STOP. THE CONTACT STATED THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT WAS ABLE TO PARK ON THE SIDE OF THE ROAD. THE VEHICLE WAS NOT DRIVABLE. THE CONTACT ALSO STATED SHE SAW SMOKE EXITING THE HOOD. THE CONTACT STATED A SHERIFF WAS ON THE SCENE TO ASSIST HER AND HE OPENED THE HOOD AND MORE SMOKE WAS SEEN HOWEVER, NO FLAMES WERE SEEN. THE VEHICLE WAS TOWED TO KIA OF VACAVILLE (651 ORANGE DR, VACAVILLE, CA 95687; (707) 392-4623), WHERE IT WAS DIAGNOSED WITH A CRACKED RADIATOR THAT NEEDS TO BE REPLACED. THE DEALER ALSO INFORMED THE CONTACT THAT THE RADIATOR FAILURE WAS NOT ASSOCIATED TO THE RECALL. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE DEALER ALSO CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 131,000. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11329061 — an unverified report by a vehicle owner.
at 75,000 milesPittsburgh, PA
SERVICE BRAKES
NHTSA SITE DOES NOT YET REFLECT THAT NHTSA RECALL #: 20V088 AFFECTS MY VEHICLE. YOUR SITE, WHICH ISSUED THAT RECALL STATES THAT THERE ARE 0 UNRESOLVED RECALLS FOR MY VEHICLE, BUT MY VEHICLE HAS NOT YET BEEN SERVICED FOR THAT RECALL. THE NHTSA SITE NEEDS TO BE UPDATED REGARDING THIS RECALL DATED MARCH 25, 2020, WITH DEALER SERVICE RESPONSES COMMENCING APRIL 10, 2020. MAILED RECALL NOTICE RECEIVED FROM KIA. THANK YOU FOR YOUR IMPORTANT WORK, AND STAY SAFE.
NHTSA complaint #11321223 — an unverified report by a vehicle owner.
at 75,000 milesPittsburgh, PA
ELECTRONIC STABILITY CONTROL (ESC)
NHTSA SITE DOES NOT YET REFLECT THAT NHTSA RECALL #: 20V088 AFFECTS MY VEHICLE. YOUR SITE, WHICH ISSUED THAT RECALL STATES THAT THERE ARE 0 UNRESOLVED RECALLS FOR MY VEHICLE, BUT MY VEHICLE HAS NOT YET BEEN SERVICED FOR THAT RECALL. THE NHTSA SITE NEEDS TO BE UPDATED REGARDING THIS RECALL DATED MARCH 25, 2020, WITH DEALER SERVICE RESPONSES COMMENCING APRIL 10, 2020. MAILED RECALL NOTICE RECEIVED FROM KIA. THANK YOU FOR YOUR IMPORTANT WORK, AND STAY SAFE.
NHTSA complaint #11321223 — an unverified report by a vehicle owner.
at 200,000 milesMaysville, KY
ELECTRICAL SYSTEM
I JUST RECEIVED A RECALL ON MY KIA SORENTO, IT SAYS IT IS DUE TO A ELECTRICAL ANTI LOCK BRAKE SYSTEM. AND FOLLOWED BY THIS LETTER MY LIGHT DOES STAY ON FOR THIS PART AND OTHER LIGHTS ARE ON TOO DO TO THIS. I'M SCARED TO DEATH TO DRIVE THIS KIA NOW. I THINK FOR THIS KIND OF PROBLEM, THEY SHOULD RECALL THE ENTIRE VEHICLE. AND GIVE ME A BRAND NEW KIA SORRENTO. BECAUSE THIS IS LIFE OR DEATH,AND THIS IS THE ONLY VEHICLE I HAVE TO TAKE CARE OF MY DAUGHTER. TO SCHOOL AND DOCTOR, OR WHAT EVER HER NEEDS AND MINE ARE. I AM A SINGLE MOTHER ON A FIXED INCOME AND I'M VERY SCARED FOR MINE AND MY CHILD'S LIFE OR WHO RIDES WITH US. SO I THINK KIA DEALERSHIP SHOULD TAKE MY KIA THAT'S RECALLED AND GIVE ME A NEW ONE FOR THAT. I TRAVEL ALOT EVERYDAY AND I NEED A DEPENDABLE VEHICLE AND SHOULDN'T HAVE TO WORRY ABOUT MY FAMILY'S SAFETY FOR USING MY KIA.
NHTSA complaint #11321109 — an unverified report by a vehicle owner.
