55 of the
13,981 complaints filed about the KIA Sorento
are about the doors, latches and locks —
0% of everything owners reported.
The worst model year for it is 2011.
The contact owns a 2011 Kia Sorento. The contact stated that while attempting to unlock the vehicle with the key, the front driver side door opened; however, the other doors failed to open as intended. No warning light was illuminated. The vehicle was taken to the dealer; however, the vehicle was not repaired due to the cost. The contact stated that on another occasion, the interior lights failed to work as intended and several unknown warning lights were illuminated. The check engine and ABS warning lights remained illuminated. The contact stated that the buttons on the steering wheel failed to operate as intended. The vehicle was taken to the dealer and the contact was informed that the vehicle could not be connected to the diagnostic machine. The contact stated that the dealer refused to update the antitheft system or perform the recall repairs linked to the VIN. The contact stated that on a separate occasion, while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
NHTSA complaint #11667409 — an unverified report by a vehicle owner.
The contact owns a 2014 Kia Sorento. The contact stated that the doors failed to lock securely. There were no warning lights illuminated. The vehicle was taken to the dealer where the remedy for the antitheft recall issued by the manufacturer was performed. The dealer stated that the remedy would resolve the cause of the failure however, the failure persisted. The manufacturer was made aware of the failure and opened a case. The failure mileage was 100,000.
NHTSA complaint #11592779 — an unverified report by a vehicle owner.
The contact owns a 2011 Kia Sorento. The contact stated while attempting to unlock the vehicle with the key fob, the contact heard the doors unlocking, but the rear doors failed to unlock. Additionally, the contact stated that the failure initially started after the vehicle was serviced by the dealer. No warning light was illuminated. The vehicle was not diagnosed or repaired by a dealer or an independent mechanic. The manufacturer was notified of the failure and a case was opened. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 92,000.
NHTSA complaint #11587430 — an unverified report by a vehicle owner.
The contact owns a 2016 Kia Sorento. The contact stated that the vehicle was parked when the contact attempted to open the trunk, however, the trunk failed to open. The contact stated that the failure recurred multiple times and after multiple attempts, the trunk was able to open. The contact stated that the failure continued to recur and the trunk became inoperable. The vehicle was not taken to a dealer. The contact stated that there were no warning lights illuminated. The manufacturer was notified of the failure, and they informed the contact that the warranty did not cover the failure. The failure mileage was 110,000.
NHTSA complaint #11578471 — an unverified report by a vehicle owner.
The contact owns a 2016 Kia Sorento. The contact stated that while driving at 20 MPH, the front passenger’s side door was unintendedly unlocked, causing the door to open independently. The contact stated that the failure had occurred on several occasions. The cause of the failure was not yet determined. The local dealer was notified of the failure, but no assistance was provided. The manufacturer has not yet contacted. The failure mileage was 50,000.
NHTSA complaint #11562400 — an unverified report by a vehicle owner.
The contact owns a 2019 Kia Sorento. The contact stated that when the brake pedal was depressed, the brakes would pulsate as the vehicle would shake until the vehicle came to a stop. The ABS warning light was illuminated. The vehicle had been taken to two dealers for the issue 7 times. The contact stated that the dealer was unable to determine if the failure was an ABS brake failure or an electrical failure as the vehicle has had electrical failures. The contact stated that the dealer had replaced the tire sensors more than one time, the brain of the electrical system was reprogrammed, and replaced, and the sensor was also replaced; however, the failure persisted. The contact stated that the vehicle was currently at the dealer and was informed that the electrical wiring harness was short circuiting and needed to be replaced. The contact also stated that the driver’s side rear passenger’s door handle had detached from the vehicle when her child attempted to open the door. The vehicle was taken to the dealer however, the door handle was not replaced as the contact was informed that the door handle was not included in the Extended Warranty. The contact mentioned that the vehicle had electrical issues since the day of purchase. The manufacturer was made aware of the failure. The approximate failure mileage was 35,000.
NHTSA complaint #11558812 — an unverified report by a vehicle owner.
The rear driver side door will not open from outside or inside and I have children who ride in the back seat in children's car seats. This is a definitive safety hazard. KIA issued a recall but just extended the warranty to 10 years for that part. It is obviously a known defect that is the fault of KIA. Since my car is now outside that 10 year extended warranty I have to pay $800 dollrs at teh dealership to have it fixed, This is unnacceptable.
NHTSA complaint #11505422 — an unverified report by a vehicle owner.
Constant issue with the 3 doors staying locked. Must manually push on the plastic mechanism to unlock the door from the inside. Using the inside door knob will not unlock the doors which is a major safety hazard. I have taken it to the dealer 3 times and they can not duplicate the issue. It started out happening intermittingly, but now it is constant. The only door that works is the driver side. I took it to a local repair shop and he said it "could" be every door needs a new actuator. Very expensive repair. This should be a recall item ASAP. Low quality product failure. There are no warning lights.
NHTSA complaint #11503593 — an unverified report by a vehicle owner.
The contact owns a 2011 Kia Sorento. The contact stated while attempting to open the passenger’s side door from the outside, the door handle was inoperable. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 93,000.
NHTSA complaint #11460920 — an unverified report by a vehicle owner.
The contact owns a 2011 Kia Sorento. The contact stated that the exterior front driver side door handle had malfunctioned and the door could not be opened from outside the vehicle. The cause of the failure was not determined. The local dealer and manufacturer were both notified. The contact was informed that the vehicle was previously serviced under a manufacturers TSB for the failure. The failure mileage was 185,000.
NHTSA complaint #11453390 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE DOOR FAILED TO OPEN OR OPERATE AS NEEDED, WITHOUT WARNING. THE CONTACT CALLED SPRADLEY KIA (2145 HWY 50 WEST, PUEBLO, CO 81008, (719) 543-6710) WHERE AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT YET DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #11412872 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2018 KIA SORENTO. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR LATCH INDICATED A MALFUNCTION ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE DOORS FAILED TO LOCK WHILE THE VEHICLE IS BEING DRIVEN. THE CONTACT MANUALLY LOCKED THE DOORS HOWEVER, THE WARNING LIGHT AND DOOR AJAR MESSAGE REMAINED ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT CONTACTED FORT BEND KIA (26633 SOUTHWEST FWY, ROSENBERG, TX 77471; (877) 265-5649) AND WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.
NHTSA complaint #11376722 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT KEYFOB FAILED TO UNLOCK ANY OF THE DOORS ON THE VEHICLE. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO NAPLETON RIVER OAKS KIA (1951 RIVER OAKS DR, CALUMET CITY, IL 60409) WHERE A DIAGNOSTIC TEST WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. THE VIN WAS NOT AVAILABLE.
NHTSA complaint #11375589 — an unverified report by a vehicle owner.
2014 KIA SORENTO. CONSUMER WRITES IN REGARDS TO DEFECTIVE DOOR HANDLES. CONSUMER STATES THAT DOOR HANDLES WILL NOT OPEN. *LD THE CONSUMER STATED THE REAR PASSENGER DOOR HANDLE WILL NOT OPEN ON THE INSIDE NOR OUTSIDE.
NHTSA complaint #11366090 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE REAR PASSENGER'S SIDE DOOR FAILED TO OPEN FROM THE OUTSIDE HOWEVER, OPENED FROM INSIDE THE VEHICLE. THE CONTACT HAD TO CLIMB OVER THE DRIVER'S SEAT TO OPEN THE DOOR. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 144,000.
NHTSA complaint #11354005 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED THAT THE KEY FOB AND AUTOMATIC LOCKS FAILED TO LOCK THE DOORS. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO WILSON AUTO GROUP (4202 LAKELAND DR, JACKSON, MS 39232, (601) 914-4200) WHERE THE KEYFOB BATTERY WAS REPLACED. THE SYSTEM WAS RESET AND DIAGNOSED THAT THE MOTHERBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 126,000.
NHTSA complaint #11350064 — an unverified report by a vehicle owner.
ON FRIDAY EVENING 30 AUGUST WHILE DRIVING AT HIGHWAY SPEED ON I-66 IN NORTHERN VA THE HOOD INEXPLICABLY OPENED UP ON OUR 2011 KIA SORENTO. THE SECONDARY HOOD LATCH HAD APPARENTLY FAILED AND THE HOOD VIOLENTLY SMASHED AGAINST THE WINDSHIELD AND ROOF. BY SOME MIRACLE, THE WINDSHIELD DID NOT SHATTER AND I WAS ABLE TO GET THE VEHICLE TO THE SHOULDER ON A NOTORIOUSLY CONGESTED AND ACCIDENT-PRONE HIGHWAY WITHOUT CAUSING AN ACCIDENT, THUS PREVENTING INJURY OR DEATH TO MYSELF AND OTHERS. WHEN KIA CONSUMER ASSISTANCE (CA) OPENED ON 3 SEPTEMBER (AFTER LABOR DAY) I FILED A CASE (#13336462). I HAD CONFIRMED ONLINE THAT THERE WERE NO OPEN RECALLS ON OUR SORENTO BUT NOTED THERE WAS A RECALL (SC134) ON THE 2006-2014 KIA SEDONA HOOD LATCH BECAUSE OF THE DANGER OF THE HOOD OPENING WHILE DRIVING THAT COULD RESULT IN A CRASH. I DROVE THE SORENTO TO OURISMAN KIA IN CHANTILLY, VA WHERE THE SERVICE DEPARTMENT CONFIRMED THE HOOD LATCH HAD FAILED AND REPORTED THIS TO KIA CA. DESPITE OWNING 3 KIA VEHICLES AND CALLING TO SPEAK WITH 3 DIFFERENT INDIVIDUALS AT KIA CA (LISA, ANNETTE, JEREMY) AS NOBODY WOULD RETURN OUR CALLS TO PROVIDE UPDATES OVER 3 DAYS, NONE OF THESE FACTS ABOUT THE POTENTIAL LETHAL VULNERABILITY MATTERED TO KIA WHO REFUSED TO COVER THE COST OF REPAIRS BECAUSE OUR 2011 SORENTO IS OUTSIDE OF THE 100,000 MILE WARRANTY BY 18,000 MILES. KIA CA DID NOT CARE THAT THE SAME FAULTY PART WAS ALREADY RECALLED ON A DIFFERENT KIA VEHICLE. KIA CA APPEARED UNCONCERNED WITH THE VERY REAL POSSIBILITY THAT THEIR FAULTY PRODUCT CAN CAUSE SERIOUS INJURY AND EVEN DEATH. THANK GOD MY WIFE OR CHILDREN WERE NOT DRIVING THE SORENTO AT THE TIME OF THE HOOD LATCH FAILURE. I IMPLORE THE NHTSA WORK TO HOLD KIA ACCOUNTABLE TO RECTIFY THIS VERY DANGEROUS SITUATION AND EXTEND THE HOOD LATCH RECALL TO THE 2011 KIA SORENTO BEFORE THERE ARE INNOCENT VICTIMS. PLEASE DON'T LET KIA MEAN 'KILLED IN ACCIDENT.'
NHTSA complaint #11253490 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT THE DRIVER'S DOOR REMAINED LOCKED WITHOUT WARNING. THE DOOR ONLY OPENED FROM INSIDE THE VEHICLE AND THE TRUNK WAS LOCKED. THE VEHICLE WAS TAKEN TO JEFF WYLER KIA (5815 DIXIE HWY, FAIRFIELD, OH 45014, (513) 682-2500) WHERE THE DRIVER'S SIDE DOOR LATCH WAS REPLACED AND THE TRUNK WAS UNLOCKED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO CALL NHTSA. THE FAILURE MILEAGE WAS 89,300. THE VIN WAS UNKNOWN.
NHTSA complaint #11251963 — an unverified report by a vehicle owner.