Owners have filed 276 complaints
about the 2008 Lexus ES350 with NHTSA between 2008 and 2022.
The largest single group is the airbags.
Across this model's run it ranks 2 of 12 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 100
Against the median year of the Lexus ES350. 50 means typical for this
model; 100 means roughly double.
Severity — 100
19.6% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 81
47% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Accelerator Pedal
1034.5%
Body
827.6%
Power Window Devices AND Controls
413.8%
Side/Window
26.9%
Frontal
26.9%
Instrument Cluster/Panel
13.4%
On-Off Switch Assembly
13.4%
Glass, Side/Rear
13.4%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
33.2%
1,000 – 9,999 miles
1617.2%
10,000 – 24,999 miles
2122.6%
25,000 – 49,999 miles
1415.1%
50,000 – 74,999 miles
1415.1%
75,000 – 99,999 miles
1111.8%
100,000 – 149,999 miles
99.7%
150,000+ miles
55.4%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
These stars come from the pre-2011 crash test programme. NHTSA
rebuilt the programme for the 2011 model year and states that
ratings either side of that change are not comparable — so do
not read these against a 2011-or-newer car's stars.
Frontal crash test
Side barrier crash test
Photographs taken by NHTSA during its own New Car Assessment Program crash
tests of this model year. Public domain.
Configuration
Overall
Front
Side
Rollover
2008 Lexus ES350 w/SAB
—
—
—
—
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Feb 2008peak 16Dec 2022
NHTSA investigations into the 2008 Lexus ES350
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.C...
EA07010Opened 8 Aug 2007Closed 11 Oct 2007VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
UNWANTED ACCELERATION, FLOOR MAT
THE DRIVER SIDE FLOOR MAT WILL NOT INTERFERE WITH THE THROTTLE PEDAL IF PROPERLY SECURED USING THE RETAINING HOOKS PROVIDED BY TOYOTA.HOWEVER, IF THE ALL WEATHER MAT IS UNSECURED AND MOVES FORWARD FROM ITS INTENDED POSITION IT CAN ENTRAP THE THROTTLE PEDAL AT THE FULLY OPEN POSITION AFTER IT HAS BEEN DEPRESSED.THIS CAN HAPPEN REGARDLESS OF WHETHER OR NOT ANOTHER MAT (CARPET) IS UNDERNEATH.WHEN THIS OCCURS, SOME OPERATORS REACT BY APPLYING THE BRAKE PEDAL MULTIPLE TIMES, DEPLETING THE BRAKING SYSTEM'S (VACUUM BASED) POWER ASSIST.STOPPING THE VEHICLE WITH UNASSISTED BRAKING WHILE THE THROTTLE IS...
Complaints that involved harm
Reports where the owner recorded a crash, a fire, an injury or a death.
Westminster, CACrash
UNKNOWN OR OTHER
THE DASHBOARD WAS MELTING, I CALLED THE LEXUS CORP TODAY AND FOUND OUT THAT THE WARRANTY HAS EXPIRED SINCE LAST YEAR BUT I JUST DISCOVERED THE PROBLEM LAST SUNDAY.
NHTSA complaint #11206120 — an unverified report by a vehicle owner.
Pembroke Pines, FLCrash1 injured
AIR BAGS
TAKATA INFLATORS: I WAS INVOLVED IN A SERIOUS ACCIDENT ON 05/25/2017. THE VEH I WAS IN WAS A 2008 LEXUS ES 350. THE AIRBAGS DEPLOYED BUT FAILED TO INFLATE. AS A RESULT I HAVE TO UNDERGO SURGERY DUE TO SEVERE INJURIES SUSTAINED IN THE ACCIDENT. BOTH THE SIDE AND FRONT AIRBAGS APPEARED TO BE JUST SOME WHITE SHEETS THAT POPPED OUT. THE NOTIFICATION OF THE RECALL ON THE VEHICLE'S AIRBAGS WAS RECEIVED ABOUT ALMOST 2 MONTHS AFTER THE CAR ACCIDENT. BY THEN THE INCIDENT HAD ALREADY OCCURRED AND THE DAMAGE WAS DONE. VERY UNFORTUNATE SITUATION. THIS TOOK PLACE IN MIAMI, FLORIDA, ON KENDALL DRIVE. THE LEXUS WAS AT A STANDSTILL FACING NORTH IN THE MIDDLE MEDIAN AWAITING THE MAKE A LEFT TURN TO BE ABLE TO HEAD WEST AND TURN INTO THE WEST BOUND LANES. THE OPPOSITE PARTY THAT STRUCK THE LEXUS WAS HEADING EAST IN THE 2ND TO 3RD LANE HEADING EAST BOUND. THE OTHER PARTY THEN PROCEEDED TO SWERVE INTO THE MIDDLE AND FAILED TO SLOW DOWN THEN STRUCK THE LEXUS'S REAR DRIVER'S SIDE CORNER PANEL. THE LEXUS SPUN OUT AND ENDED UP FACING SOUTH WITHIN THE MIDDLE MEDIAN. BOTH VEHICLES THE LEXUS AND THE OTHER PARTY'S VEH WERE BOTH INSURED BY GEICO AT THE TIME OF THE INCIDENT AND GEICO DECLARED DUAL COMPARATIVE NEGLIGENCE.
NHTSA complaint #11042985 — an unverified report by a vehicle owner.
Pflugerville, TX3 injured
UNKNOWN OR OTHER
I PURCHASED THE LEXUS 3/2016 AND I HAVE BEEN HAVING MEDICAL PROBLEMS FROM THE MOLD/MILDEW AND TOXIC ALUMINUM HYDROXIDE THAT WAS SPRAYED ON THE HVAC BY LEXUS TO KILL THE MOLD ISSUE. I HAVE BEEN GOING TO THE DOCTOR SINCE 7/2016 FOR ILLNESS THAT STARTED OUT WITH TIGHTENING OF THE THROAT AND TONGUE, FREQUENT URINATION AND VERY YELLOW, DIFFICULTY BREATHING, HIGH BLOOD PRESSURE 130/80 BEFORE I PURCHASED CAR MY BLOOD PRESSURE WAS 120/60, BLURRED VISION, METALLIC TASTE ON MY TONGUE AND BURNING SENSATION ON MY TONGUE THAT DOESN'T GO AWAY, DIZZINESS. I HAVE HAD THE CAR FOR LESS THAN A YEAR AND I STOPPED USING THE AIR BECAUSE IT IS A SAFETY ISSUE AND MY HEALTH IS AT STAKE. I HAVE KIDS WHO RIDE IN THE CAR FROM 5YEARS OF AGE TO 12 YEARS AND THERE HEALTH IS AFFECT TOO. THE MOLD PRODUCES A GAS OF MYCOTOXINS WHICH CAN BE TRAVEL TO MAJOR ORGANS LUNG, LIVER, AND BRAIN. THESE CARS NEED TO BE RECALLED AND LEXUS OF AUSTIN IN AUSTIN, TEXAS REFUSES TO DO ANYTHING ABOUT MY COMPLAINTS. DON'T LET SOMEONE DIE BEFORE THIS GET TAKEN SERIOUS. THERE ARE MANY REPORTS OF LEXUS/TOYOTA HVAC MOLD ISSUE. ITS NOT JUST THE MOLD THAT IS THE PROBLEM IT IS THE GAS (MYCOTOXINS) YOU ARE MADE TO DRINK EVERYTIME YOU ARE BEHIND THE WHEEL. I DIDN'T BUY THIS CAR TO HAVE MY HEALTH AND MY FAMILY HEALTH TO BE AFFECTED. LEXUS OF AUSTIN TOOK MY MONEY, AND TOOK MY HEALTH TOO. HEALTH ;LEL.E
NHTSA complaint #10958269 — an unverified report by a vehicle owner.
at 64,000 milesChicago, ILCrash1 injured
AIR BAGS
TL* THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT EXPERIENCED THE FAILURE DURING A CRASH. WHILE AT A STOP LIGHT, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO A DEALER AND REPAIRED. THE FAILURE MILEAGE WAS 64,000.
NHTSA complaint #10950157 — an unverified report by a vehicle owner.
at 189,000 milesLOS Angeles, CACrash2 injured
AIR BAGS
TL* THE CONTACT OWNS A 2008 LEXUS ES350. WHILE ACCELERATING FROM A STOP LIGHT AND ATTEMPTING TO AVOID A CURB ON THE LEFT, THE CONTACT VEERED TO THE RIGHT AND CRASHED INTO THE DRIVER SIDE OF ANOTHER VEHICLE. WHEN THE CONTACT ATTEMPTED TO STEER TO THE LEFT, THE VEHICLE INDEPENDENTLY ACCELERATED AND ROLLED OVER. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED LEG INJURIES AND THE REAR DRIVER SIDE PASSENGER SUSTAINED HEAD INJURIES. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 189,000.
NHTSA complaint #10881514 — an unverified report by a vehicle owner.
at 189,000 milesLOS Angeles, CACrash2 injured
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 LEXUS ES350. WHILE ACCELERATING FROM A STOP LIGHT AND ATTEMPTING TO AVOID A CURB ON THE LEFT, THE CONTACT VEERED TO THE RIGHT AND CRASHED INTO THE DRIVER SIDE OF ANOTHER VEHICLE. WHEN THE CONTACT ATTEMPTED TO STEER TO THE LEFT, THE VEHICLE INDEPENDENTLY ACCELERATED AND ROLLED OVER. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED LEG INJURIES AND THE REAR DRIVER SIDE PASSENGER SUSTAINED HEAD INJURIES. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 189,000.
NHTSA complaint #10881514 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 49,000 milesCovina, CA
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2008 Lexus ES350. The contact stated that the TPMS warning light showed that the tire pressure was low. The contact took the vehicle to the dealer to be repaired. While attempting to reverse out of a parking lot, the vehicle independently accelerated forward at 60 MPH. The contact was able to maneuver the vehicle out of the parking lot to avoid a crash. The vehicle decelerated independently. The contact pulled over and turned off the vehicle. After waiting for a while, the contact drove the vehicle home at slow speeds. The contact took the vehicle to the dealer, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 49,000. The contact deemed the vehicle unsafe to drive and decided to sell it. The vehicle was sold to Carmax instead of to the dealership because they offered more money. But the contact still suffered a significant financial loss so they are requesting a reimbursement for the remainder of the value at which they purchased the vehicle.
NHTSA complaint #11498702 — an unverified report by a vehicle owner.
Lawereceville, GA
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT STATED THAT THE DASHBOARD WAS MELTED AND THERE WAS A GLARE ON THE FRONT WINDSHIELD. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT CALLED HENNESSY LEXUS OF GWINNETT (3383 SATELLITE BLVD, DULUTH, GA 30096 (770) 680-1000) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT WAS INFORMED THE WARRANTY POLICY EXPIRED. THE MANUFACTURER WAS CONTACTED BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS UNKNOWN.*DT
NHTSA complaint #11321798 — an unverified report by a vehicle owner.
Lawereceville, GA
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT STATED THAT THE DASHBOARD WAS MELTED AND THERE WAS A GLARE ON THE FRONT WINDSHIELD. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT CALLED HENNESSY LEXUS OF GWINNETT (3383 SATELLITE BLVD, DULUTH, GA 30096 (770) 680-1000) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT WAS INFORMED THE WARRANTY POLICY EXPIRED. THE MANUFACTURER WAS CONTACTED BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS UNKNOWN.*DT
NHTSA complaint #11321798 — an unverified report by a vehicle owner.
Westminster, CA
UNKNOWN OR OTHER
I RECENTLY JUST FOUND OUT THAT MY DASHBOARD MELT, AND STICKY. IF I'M DRIVING IN THE SUN , THE REFLECTION OF THE SUN CAUSED THE BLINDSPOT THAT I COULD NOT SEE. ALSO, THE STICKINESS IS CAUSING THE SMELL AND IT'S NOT HEALTHY.
NHTSA complaint #11208280 — an unverified report by a vehicle owner.
Westminster, CACrash
UNKNOWN OR OTHER
THE DASHBOARD WAS MELTING, I CALLED THE LEXUS CORP TODAY AND FOUND OUT THAT THE WARRANTY HAS EXPIRED SINCE LAST YEAR BUT I JUST DISCOVERED THE PROBLEM LAST SUNDAY.
NHTSA complaint #11206120 — an unverified report by a vehicle owner.
at 137,000 milesNeptune, NJ
UNKNOWN OR OTHER
TRUNK RELEASE BUTTON THAT ALLOWS TRUNK TO BE OPENED MELTED. NOT SURE WHAT CAUSED THE RUBBER BUTTON TO MELT AND RENDER THE RELEASE OF THE TRUNK INOPERABLE. CAR WAS NEVER SUBJECTED TO CHEMICALS OR UNDUE HEAT. SOMETHING CAUSED THE BUTTON TO MELT AFTER A PERIOD OF TIME. POSSIBLE FIRE HAZARD IF NOT REPLACED? THE CAR IS KEPT YEAR ROUND IN NEW JERSEY AND IS SUBJECT TO SEASONAL CHANGES BUT NOT IN A YEAR ROUND HOT CLIMATE SUCH AS THE SOUTHERN STATES. THE SERVICE MANAGER REFUSED TO HELP WITH THE REPLACEMENT COST. THE MECHANIC THERE WHO LOOKED AT IT SAID HE SEES IT ALL THE TIME.
NHTSA complaint #11197383 — an unverified report by a vehicle owner.
at 118,000 milesKaty, TX
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT STATED THAT THE DASHBOARD WAS FRACTURED AND MELTED. THE FRACTURE BEGAN FROM THE PASSENGER SIDE TO THE IGNITION AREA. THE DASHBOARD WAS BROKEN INTO PIECES AND EXPOSED THE IGNITION, WHICH CAUSED THE KEY TO BE LOOSE. THE CONTACT SPOKE WITH STERLING MCCALL LEXUS (10025 SOUTHWEST FREEWAY, HOUSTON, TX 77074, (713) 995-2600) AND WAS INFORMED THAT THE VEHICLE'S WARRANTY HAD EXPIRED. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT THAT THE DASHBOARD REPLACEMENT PROGRAM HAD EXPIRED FOR THE 2008 LEXUS ES350. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 118,000.
NHTSA complaint #11186788 — an unverified report by a vehicle owner.
at 27,888 milesLOS Angeles, CA
ELECTRICAL SYSTEM
BATTERY FAILED TO DISCHARGE IN NUMEROUS OCCASIONS (STATIONARY-PARKED AT MY RESIDENCE-28,012 ML ON THIS 2008 ES 350), REQUIRED TRIPLE AAA CHARGE. LEXUS SERVICE CENTER STATED "I NEEDED A NEW BATTERY & ALTERNATOR." I HAD THE ALTERNATOR & BATTERY REPLACED ON 12/15/2018 (NOT CHEAP). THEN ON 02/17/2019, I HAD THE EXACT SAME PROBLEM, BATTERY NOT DISCHARGING. FYI, THIS IS MY 2ND LEXUS. 1ST LEXUS OWNED WAS A 1991 ES 250, NEVER HAD PROBLEMS WITH THAT CAR UNTIL IT REACHED 117,000 MILES. THIS IS TOO STRESSFUL. WHAT IS HAPPENING WITH LEXUS (TOYOTA). THEY ONCE WERE THE BEST CARS ON THE ROAD???????
NHTSA complaint #11180868 — an unverified report by a vehicle owner.
at 120,000 milesSavannah, GA
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2008 LEXUS ES350. DUE TO THE GLARE OF THE SUN, THE DASHBOARD MELTED AND BECOME VERY STICKY. THE VEHICLE WAS TAKEN TO CHATHAM PARKWAY LEXUS (LOCATED AT 1120 CHATHAM PKWY, SAVANNAH, GA 31405, (912) 213-0005) FOR A ROUTINE OIL SERVICE AND THE CONTACT INFORMED THEM OF THE DASHBOARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. THE VIN WAS NOT AVAILABLE.
NHTSA complaint #11156863 — an unverified report by a vehicle owner.
at 121,000 milesSavannah, GA
UNKNOWN OR OTHER
DASHBOARD MELTING
NHTSA complaint #11153609 — an unverified report by a vehicle owner.
Corpus Christi, TX
AIR BAGS
I KEEP GETTING MAIL ABOUT THE RECALL AND HAVE SPOKE TO LEXUS SEVERAL TIMES IN THE PAST 2 YEARS ABOUT THE TAKATA AIRBAGS EACH TIMES SOMEONE TELLS ME SOMETHING DIFFERENT BUT THERE IS NO LEXUS DEALER IN MY CITY AND THE CLOSEST IS OVER 100 MILES AWAY IN WHICH I DON'T HAVE MONEY TO TAKE A TRIP. I'M WORRIED ABOUT THIS SITUATION BECAUSE NOW THEY SAY DON'T EVEN RIDE NO ONE IN THE PASSENGER SEAT THAT'S A INCONVENIENT I USE THIS CAR TO TRANSPORT MY KIDS TO SCHOOL,MY JOB AND LEXUS ISN'T HELPING AND IT'S REALLY THEY FAULT THAT I'M IN THIS SITUATION. IF I COULD TAKE THE CAR TO A SHOP IN MY CITY WHERE I'M PURCHASING THE CAR I WOULD TAKE THE CAR TO THE SHOP BUT OVER 100 MILES OUT AND A 100 MILES BACK HOME I CAN'T AFFORD THAT.
NHTSA complaint #11118983 — an unverified report by a vehicle owner.
at 150,000 milesStaunton, VA
UNKNOWN OR OTHER
THE TOP OF THE DASH IS STICKY, ALMOST LIKE IT'S MELTING, CAUSING A SHINY GLARE TO REFLECT OFF THE BASH AND WINDSHIELD MAKING IT DIFFICULT TO SEE, ESPECIALLY IN DIRECT SUNLIGHT. IVE OWNED THE CAR SINCE 2010 AND IT'S STEADILY WORSENED OVERTIME. IT BECAME AN IMMEDIATE SAFETY CONCERN BACK IN MARCH AS THE WEATHER BECAME WARMER.
NHTSA complaint #11099335 — an unverified report by a vehicle owner.
at 150,000 milesStaunton, VA
VISIBILITY/WIPER
THE TOP OF THE DASH IS STICKY, ALMOST LIKE IT'S MELTING, CAUSING A SHINY GLARE TO REFLECT OFF THE BASH AND WINDSHIELD MAKING IT DIFFICULT TO SEE, ESPECIALLY IN DIRECT SUNLIGHT. IVE OWNED THE CAR SINCE 2010 AND IT'S STEADILY WORSENED OVERTIME. IT BECAME AN IMMEDIATE SAFETY CONCERN BACK IN MARCH AS THE WEATHER BECAME WARMER.
NHTSA complaint #11099335 — an unverified report by a vehicle owner.
Davidsonville, MD
AIR BAGS
THE PASSENGER SIDE AIRBAG IS BEING DISABLED BY A DEFECTIVE SENSOR IN THE SEAT AND LEXUS IS INFORMING CUSTOMERS THAT THEY DON'T HAVE THE PARTS TO FIX THE ISSUE. THEREFORE, THE PASSENGER AIRBAG IS ESSENTIALLY PERMANENTLY DISABLED. THIS IS A SERIOUS CONCERN SINCE ANY PERSON TRAVELING IN THE FRONT PASSENGER SEAT WILL NO LONGER HAVE A WORKING AIRBAG.
NHTSA complaint #11084559 — an unverified report by a vehicle owner.
Mcallen, TX
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED NORTH PARK LEXUS OF SAN ANTONIO AT (210) 308-8900 (611 LOCKHILL SELMA RD, SAN ANTONIO, TX 78216) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11081828 — an unverified report by a vehicle owner.
Jonesboro, GA
STRUCTURE:BODY
THE TRUNK WILL NOT CLOSE AFTER OPENING. I HAVE TO SLAM IT SEVERAL TIMES UNTIL IT FINALLY CLOSE.
NHTSA complaint #11076863 — an unverified report by a vehicle owner.
ST. Louis, MO
AIR BAGS
I RECEIVED A RECALL NOTICE WITH INSTRUCTIONS TO CONTACT THE DEALER. I HAVE CALLED THE DEALER 5 OR 6 TIMES OVER THE PAST 2 MONTHS, AND EACH TIME THEY TELL ME NO ONE IS AVAILABLE TO TALK TO ME AND THEY SEND ME TO VOICE MAIL TO LEAVE A MESSAGE. I HAVE DONE THAT BUT NO ONE HAS EVER CALLED ME BACK ABOUT THIS. THE DEALER IS PLAZA LEXUS IN CREVE COUER, MISSOURI.
NHTSA complaint #11058526 — an unverified report by a vehicle owner.
Bolingbrook, IL
ELECTRICAL SYSTEM
BOUGHT THIS LEXUS IN 03/12/12. IT IS USED. THERE HAS BEEN MOISTURE IN THE HEADLIGHT HOUSING. THIS IS NOT A LITTLE MOISTURE, IT IS VERY EXCESSIVE. WE CAN'T DRIVE THE CAR AT NIGHT BECAUSE OF THE EXCESSIVE MOISTURE CAUSES VERY DIM LIGHT WHICH WOULD BE DANGEROUS TO DRIVE AT NIGHT. MY HUSBAND TALKED TO A SARAH AS CASE MANAGER AT CORPORATE, MARKET MANAGER FOR SERVICES, VAL KRAMER, WARRANTY COORDINATOR AND EACH OF THEM SAID THEY COULD DO NOTHING TO HELP US. LEXUS SEND US A LETTER AND TOLD US THEY KNOW THAT THE HEADLIGHT IS NOT COMPLETELY SEALED. WOULD YOU PLEASE HELP. LEXUS SHOULD FIX THIS WITH NO EXPENSE. THANK YOU COR YOUR BELL
NHTSA complaint #11054679 — an unverified report by a vehicle owner.
Owingsmills, MD
UNKNOWN OR OTHER
MY DASH BOARD IS BAD N CAUSING VERY BAD VISION TO DRIVE.LEXUS STATE THEY ARE NOT GOING TO COVER THIS AT THIS POINT DUE TO MISSING THE DEAD LINE.I PURSCHASE THIS VEHICLE USED N KNEW NOTHING ABOUT THIS PROBLEM UNTIL INFORMED BY LEXUS SERVICE.
NHTSA complaint #11054605 — an unverified report by a vehicle owner.
Bayside, NY
AIR BAGS
TAKATA RECALL. DESPITE 3 NOTICES RECEIVED, DEALER STILL DOES NOT HAVE THE PARTS IN STOCK TO PERFORM THE RECALL
NHTSA complaint #11053456 — an unverified report by a vehicle owner.
Modesto, CA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED VALLEY LEXUS AT (209) 248-4611 (4701 MCHENRY AVE, MODESTO, CA 95356) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11052646 — an unverified report by a vehicle owner.
Ipswich, MA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (IRA LEXUS, 99 A ANDOVER STREET, DANVERS, MA 01923 (978) 739-8705) WAS CONTACTED SEVERAL TIMES, BUT WAS UNABLE TO CONFIRM WHEN PARTS WOULD BE AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11048551 — an unverified report by a vehicle owner.
at 95,000 milesMiinnetonka, MN
AIR BAGS
TAKATA RECALL - I CONTACTED LEXUS OF WAYZATA DEALERSHIP THIS SUMMER AFTER RECEIVING RECALL NOTICE AND WAS TOLD THERE WAS NO SOLUTION TO THE DEFECTIVE AIRBAGS. NO PROBLEMS AS OF YET
NHTSA complaint #11045045 — an unverified report by a vehicle owner.
Houston, TX
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
2008 LEXUS 350. CONSUMER WRITES IN REGARDS TO RADIATOR LEAK CAUSED BY TECHNICIANS. *LD THE CONSUMER STATED THE RADIATOR LEAK WAS CAUSED BY THE TECHNICIANS TAMPERING WITH IT IN ORDER TO INDUCE THE LEAK. THE FRONT PASSENGER'S AIR BAG INFLATOR WAS NOT PROPERLY CORRECTED. UPDATED 11/06/2017
NHTSA complaint #11029588 — an unverified report by a vehicle owner.
Houston, TX
AIR BAGS
2008 LEXUS 350. CONSUMER WRITES IN REGARDS TO RADIATOR LEAK CAUSED BY TECHNICIANS. *LD THE CONSUMER STATED THE RADIATOR LEAK WAS CAUSED BY THE TECHNICIANS TAMPERING WITH IT IN ORDER TO INDUCE THE LEAK. THE FRONT PASSENGER'S AIR BAG INFLATOR WAS NOT PROPERLY CORRECTED. UPDATED 11/06/2017
NHTSA complaint #11029588 — an unverified report by a vehicle owner.
