Owners have filed 26 complaints
about the 2017 Lexus ES350 with NHTSA between 2017 and 2022.
The largest single group is the windows, mirrors & wipers.
Across this model's run it ranks 9 of 12 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 10
Against the median year of the Lexus ES350. 50 means typical for this
model; 100 means roughly double.
Severity — 100
69.2% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 100
83% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2017 Lexus ES350
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Windows, Mirrors & Wipers
415.4%
Median failure at 24,600 miles
Other & Unspecified
311.5%
1 crashes, 0 fires · median 670 mi
Body & Structure
311.5%
Median failure at 9,100 miles
Brakes
311.5%
2 crashes, 0 fires · median 16,000 mi
Driver Assist & Collision Avoidance
27.7%
2 crashes, 0 fires · median 31,250 mi
Suspension
27.7%
2 crashes, 0 fires · median 5,176 mi
Airbags
27.7%
2 crashes, 0 fires · median 9,900 mi
Electrical System
27.7%
Median failure at 1,100 miles
Seats
13.8%
Median failure at 1,100 miles
Lights
13.8%
Acceleration & Cruise Control
13.8%
1 crashes, 0 fires · median 7,500 mi
Steering
13.8%
1 crashes, 0 fires · median 10,000 mi
Engine & Cooling
13.8%
Median failure at 2,534 miles
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
417.4%
1,000 – 9,999 miles
939.1%
10,000 – 24,999 miles
521.7%
25,000 – 49,999 miles
28.7%
50,000 – 74,999 miles
313.0%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
Frontal crash test
Side barrier crash test
Side pole crash test
Photographs taken by NHTSA during its own New Car Assessment Program crash
tests of this model year. Public domain.
Configuration
Overall
Front
Side
Rollover
2017 Lexus ES350 4 DR FWD
11.1% risk
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Feb 2017peak 2Sep 2022
Recalls on the 2017 Lexus ES350
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
17V415000
STEERING:LINKAGES:TIE ROD ASSEMBLY
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2017 Lexus ES350 vehicles. The right-hand side tie rod lock nut may loosen over time.
Risk: If the lock nut loosens, the tie rod may separate causing a loss of steering and increasing the risk of a crash.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 55,000 milesClifton, NJCrash1 injured
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Lexus ES350. The contact stated that while driving at 45 MPH, the contact stated that a beeping alert sounded to notify him that he was approaching another vehicle. As the contact attempted to depress the brake pedal, the brake pedal failed and the contact rear-ended the vehicle. The air bags deployed upon impact. The police and paramedics were called to the scene and the other driver was taken to the hospital; the driver's whereabouts were unknown. The contact did not sustain any injuries. A police report was filed. The vehicle was initially towed to an impound yard and was then towed by his insurance to assess the vehicle's damage. The manufacturer had yet to be notified of the failure. The failure mileage was approximately 55,000.
NHTSA complaint #11485669 — an unverified report by a vehicle owner.
at 55,000 milesClifton, NJCrash1 injured
FORWARD COLLISION AVOIDANCE
The contact owns a 2017 Lexus ES350. The contact stated that while driving at 45 MPH, the contact stated that a beeping alert sounded to notify him that he was approaching another vehicle. As the contact attempted to depress the brake pedal, the brake pedal failed and the contact rear-ended the vehicle. The air bags deployed upon impact. The police and paramedics were called to the scene and the other driver was taken to the hospital; the driver's whereabouts were unknown. The contact did not sustain any injuries. A police report was filed. The vehicle was initially towed to an impound yard and was then towed by his insurance to assess the vehicle's damage. The manufacturer had yet to be notified of the failure. The failure mileage was approximately 55,000.
NHTSA complaint #11485669 — an unverified report by a vehicle owner.
at 7,500 milesLas Vegas, NVCrash
VEHICLE SPEED CONTROL
The contact owns a 2017 Lexus ES350. The contact stated that while in reverse and slowly reversing into a parking space, the vehicle suddenly experienced unintended acceleration and crashed into a tree. The contact indicated that the unintended acceleration occurred while pressing the brake pedal and also the crash avoidance safety features did not activate. No injuries were reported and no police report was taken. The vehicle was towed to the local dealer and to a local body shop repair center. The cause of the failure was not determined. The manufacturer was not notified of the failure. The failure mileage was 7,500.
NHTSA complaint #11459976 — an unverified report by a vehicle owner.
at 7,500 milesLas Vegas, NVCrash
FORWARD COLLISION AVOIDANCE: WARNINGS
The contact owns a 2017 Lexus ES350. The contact stated that while in reverse and slowly reversing into a parking space, the vehicle suddenly experienced unintended acceleration and crashed into a tree. The contact indicated that the unintended acceleration occurred while pressing the brake pedal and also the crash avoidance safety features did not activate. No injuries were reported and no police report was taken. The vehicle was towed to the local dealer and to a local body shop repair center. The cause of the failure was not determined. The manufacturer was not notified of the failure. The failure mileage was 7,500.
NHTSA complaint #11459976 — an unverified report by a vehicle owner.
at 9,900 milesTacoma, WACrash1 injured
AIR BAGS
DURING AN ACCIDENT FROM REAR ENDED, AIRBAGS WERE NOT DEPLOYED AND NOW IT IS SAYS THAT SRS AIRBAGS ARE MALFUNCTIONED.
NHTSA complaint #11139137 — an unverified report by a vehicle owner.
at 10,000 milesWestminster, CACrash1 injured
STEERING
TL* THE CONTACT OWNS A 2017 LEXUS ES350. WHILE DRIVING APPROXIMATELY 30 MPH, THE FRONT DRIVER'S SIDE TIRE FRACTURED AND THE CONTROL ARM ASSOCIATED WITH THE SUSPENSION ARM FRACTURED NEAR THE WHEEL BEARING. THE FRONT DRIVER'S SIDE WHEEL WAS PULLING THE VEHICLE TO THE LEFT INTO ONCOMING TRAFFIC. AS A RESULT, THE CONTACT STRUCK A CURB. AS THE CONTACT TURNED THE STEERING WHEEL TO THE RIGHT, THE VEHICLE STILL ENDED UP ON THE CURB. THE CONTACT PULLED THE TENDONS IN HER RIGHT ARM TRYING TO STEER THE VEHICLE. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO LEXUS OF WESTMINSTER (7600 WESTMINSTER BLVD, WESTMINSTER, CA 92683, 1-888-413-1939) WHERE IT WAS DETERMINED THAT THEY WOULD INVESTIGATE THE CRASH DATA CONCERNING THE EDR BOX. THE MANUFACTURER WAS NOTIFIED TO ESCALATE THE MATTER AND INDICATED THAT THEY WOULD FOLLOW-UP. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V415000 (STEERING). THERE WERE THREE TSBS ON THE WHEELS AND 3 TSBS ON THE TIRES. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
NHTSA complaint #11096607 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 55,000 milesClifton, NJCrash1 injured
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Lexus ES350. The contact stated that while driving at 45 MPH, the contact stated that a beeping alert sounded to notify him that he was approaching another vehicle. As the contact attempted to depress the brake pedal, the brake pedal failed and the contact rear-ended the vehicle. The air bags deployed upon impact. The police and paramedics were called to the scene and the other driver was taken to the hospital; the driver's whereabouts were unknown. The contact did not sustain any injuries. A police report was filed. The vehicle was initially towed to an impound yard and was then towed by his insurance to assess the vehicle's damage. The manufacturer had yet to be notified of the failure. The failure mileage was approximately 55,000.
NHTSA complaint #11485669 — an unverified report by a vehicle owner.
at 55,000 milesClifton, NJCrash1 injured
FORWARD COLLISION AVOIDANCE
The contact owns a 2017 Lexus ES350. The contact stated that while driving at 45 MPH, the contact stated that a beeping alert sounded to notify him that he was approaching another vehicle. As the contact attempted to depress the brake pedal, the brake pedal failed and the contact rear-ended the vehicle. The air bags deployed upon impact. The police and paramedics were called to the scene and the other driver was taken to the hospital; the driver's whereabouts were unknown. The contact did not sustain any injuries. A police report was filed. The vehicle was initially towed to an impound yard and was then towed by his insurance to assess the vehicle's damage. The manufacturer had yet to be notified of the failure. The failure mileage was approximately 55,000.
NHTSA complaint #11485669 — an unverified report by a vehicle owner.
at 7,500 milesLas Vegas, NVCrash
VEHICLE SPEED CONTROL
The contact owns a 2017 Lexus ES350. The contact stated that while in reverse and slowly reversing into a parking space, the vehicle suddenly experienced unintended acceleration and crashed into a tree. The contact indicated that the unintended acceleration occurred while pressing the brake pedal and also the crash avoidance safety features did not activate. No injuries were reported and no police report was taken. The vehicle was towed to the local dealer and to a local body shop repair center. The cause of the failure was not determined. The manufacturer was not notified of the failure. The failure mileage was 7,500.
NHTSA complaint #11459976 — an unverified report by a vehicle owner.
at 7,500 milesLas Vegas, NVCrash
FORWARD COLLISION AVOIDANCE: WARNINGS
The contact owns a 2017 Lexus ES350. The contact stated that while in reverse and slowly reversing into a parking space, the vehicle suddenly experienced unintended acceleration and crashed into a tree. The contact indicated that the unintended acceleration occurred while pressing the brake pedal and also the crash avoidance safety features did not activate. No injuries were reported and no police report was taken. The vehicle was towed to the local dealer and to a local body shop repair center. The cause of the failure was not determined. The manufacturer was not notified of the failure. The failure mileage was 7,500.
NHTSA complaint #11459976 — an unverified report by a vehicle owner.
at 31,200 milesAlbuquerque, NM
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2017 Lexus ES350. The contact stated while driving approximately 65 MPH, the sunroof exploded without warning. The vehicle was taken to a local dealer where it was diagnosed but not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 31,200.
NHTSA complaint #11431198 — an unverified report by a vehicle owner.
Mckinney, TX
ELECTRICAL SYSTEM:SOFTWARE
2017 LEXUS ES350. CONSUMER WRITES REGARDING VEHICLES SAFETY CONNECT SYSTEM BEING DISCONNECTED. *LD
NHTSA complaint #11415894 — an unverified report by a vehicle owner.
at 52,425 milesGaithersburg, MD
UNKNOWN OR OTHER
I WAS DRIVING DOWN THE HIGHWAY IN VA AND I HEARD A LOUD EXPLOSION AND I LATER FOUND OUT THE SUNROOF EXPLODED ON ITS OWN NO CARS AROUND, NO OVER PASS IT JUST EXPLODED INTO LITTLE PIECES.
NHTSA complaint #11396498 — an unverified report by a vehicle owner.
at 9,100 milesWhiting, NJ
STRUCTURE:BODY
I WAS DRIVING DOWN THE HIGHWAY HAVING JUST PICKED PICKED UP THIIS CAR I JUST BOUGHT FROM THE DEALERSHIP WHEN SUDDENLY I HEARD A LOUD EXPOLOSION UP ABOVE AND NOTICED MY SUNROOF EXPLODED SENDING PIECES OF GLASS INTO MY CAR. I WAS SCRATCHED AND HAD TO GET HOME 1/2 HOUR AWAY. DEALERSHIP WAS FAR. THE DEALERSHHIP SAID TO CALL THE INSURANCE. I THINK IT COULD BET THE WAY THE SUNROOF WAS PUT IN BUT NOT SURE.
NHTSA complaint #11352909 — an unverified report by a vehicle owner.
at 8,500 milesPembroke Pines, FL
VISIBILITY/WIPER
REAR TINTED INSIDE THE GLASS WINDOW HAS BUBBLES AND SMEARED ADHESIVE ACROSS GLASS CAUSING IT HARD TO VIEW WHAT IS BEHIND ME. I HAVE NO IDEA HOW IT HAPPENS I BOUGHT THE CAR ON NOVEMBER 16, 2016. MOST OF THE TIME THE CAR IS PARKED IN MY DRIVEWAY. I NOTICED IT THE FIRST TIME IN THE LAST WEEK OF FEBRUARY 24, 2020.
NHTSA complaint #11316655 — an unverified report by a vehicle owner.
at 36,000 milesMesa, AZ
VISIBILITY/WIPER
UPON APPROACHING MY CAR, IN A CONTROLLED PARKING LOT (CAR IS STATIONARY), I NOTICED THE REAR PORTION OF THE PANORAMIC SUNROOF APPEARS TO HAVE EXPLODED. SUNROOF SHOWS DEFECTIVE BUBBLE, AND OUTER-EDGES APPEAR TO HAVE CRACKED ALL THE WAY AROUND. INVESTIGATION OF THE AREA AROUND THE CAR SHOWS NO FOREIGN OBJECTS (IE. ROCKS) IN THE AREA.
NHTSA complaint #11301539 — an unverified report by a vehicle owner.
at 18,000 milesBeaumont, CA
VISIBILITY/WIPER
THE WINDSHIELD CRACKED TWO TIMES WITHIN TWO YEARS. FIRST TIME, THERE WAS NO VISIBLE SIGN (OR NOISE) OF ANY ROCK HITTING WINDSHIELD AS I PARKED THE CAR IN SUN. WHEN I CAME BACK TO PARKING, THE WINDSHIELD WAS CRACKED AND THE CRACK EXTENDED IN LENGTH AS I DROVE. IT COSTS ME $500 IN INSURANCE DEDUCTIBLE FOR GEICO INSURANCE TO HAVE WINDSHIELD REPLACED. THE WINDSHIELD AGAIN CRACKED IN APRIL 2019 THE SECOND TIME WHEN I WAS DRIVING ON INTERSTATE 10 AT ABOUT 50 MILES PER HOUR. I SAW A TINY MARK ON ONE EDGE OF WINDSHIELD (PROBABLY A TINY PEBBLE HIT FROM ROAD) AND THE CRACK SPREAD QUICKLY TO ONE FOOT AFTER DRIVING JUST FIVE MILES. THIS'LL COST ME $600 AS PER MY INSURANCE GEICO. I HAVE OWNED SIX BRAND NEW CARS FOR SEVERAL YEARS AND HAD NEVER HAD A LARGE WINDSHIELD CRACK FROM HEAT AND SMALL PEBBLE HIT. TWO LARGE WINDSHIELD CRACKS WITHIN TWO YEARS HAVE GOT TO BE A DEFECT IN ES 350 2017 WINDSHIELD (OR MANUFACTURING DEFECT). I KNOW THERE ARE SENSORS UNDER THE WINDSHIELD IN 2017 ES 350. LEXUS SHOULD FIX THE MANUFACTURING DEFECT IN ITS 2017 ES 350 WINDSHIELD.
NHTSA complaint #11205144 — an unverified report by a vehicle owner.
at 16,000 milesMedford, MA
SERVICE BRAKES
TL* THE CONTACT OWNS A 2017 LEXUS ES350. WHILE REVERSING THE VEHICLE, THE CONTACT HEARD AN ABNORMAL CLICKING NOISE COMING FROM THE BRAKES. THE VEHICLE WAS TAKEN TO LEXUS OF WATERTOWN (330 ARSENAL ST., WATERTOWN, MA 02472, (888) 677-9785) WHERE THE CONTACT WAS INFORMED THAT THERE WAS NO FAILURE WITH THE BRAKES. THE BRAKES WERE LUBRICATED AND THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 16,000. *TT
NHTSA complaint #11156751 — an unverified report by a vehicle owner.
at 9,900 milesTacoma, WACrash1 injured
AIR BAGS
DURING AN ACCIDENT FROM REAR ENDED, AIRBAGS WERE NOT DEPLOYED AND NOW IT IS SAYS THAT SRS AIRBAGS ARE MALFUNCTIONED.
NHTSA complaint #11139137 — an unverified report by a vehicle owner.
at 25 milesNokomis, FL
UNKNOWN OR OTHER
NAV SYSTEM WILL NOT TAKE ME TO MY HOME ADDRESS - MY DEVELOPMENT WAS STARTED IN 2003. MY STREET IN NOT AVAILABLE AND THE NAV SYSTEM DISABLES ME FROM TYPING THE STREET NAME. JUST MOVED TO A NEW STATE AND NEED TO BE ABLE TO PUT IN 'TAKE ME HOME'. I HAVE CONTACTED THE DEALER (WILDE LEXUS, SARASOTA, FL) 3 TIMES - THEY CLAIMED TO HAVE ORDERED A NEW DISK BUT I FEEL I AM GETTING A RUN-AROUND SINCE THE DISK DOES NOT SHOW UP - HAVE BEEN DRIVING THE CAR FOR A LITTLE OVER ONE YEAR - I HATE IT.
NHTSA complaint #11119591 — an unverified report by a vehicle owner.
at 2,534 milesCave Creek, AZ
ENGINE
TL* THE CONTACT OWNS A 2017 LEXUS ES350. WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING AND FAILED TO RESTART. AFTER SEVERAL MINUTES, UNKNOWN WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER (BELL LEXUS NORTH SCOTTSDALE, 18555 N SCOTTSDALE RD, SCOTTSDALE, AZ 85255, (480)-502-5000) WHERE IT WAS DIAGNOSED THAT THE CRANK SYSTEM SENSOR NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 2,534.
NHTSA complaint #11104727 — an unverified report by a vehicle owner.
at 10,000 milesWestminster, CACrash1 injured
STEERING
TL* THE CONTACT OWNS A 2017 LEXUS ES350. WHILE DRIVING APPROXIMATELY 30 MPH, THE FRONT DRIVER'S SIDE TIRE FRACTURED AND THE CONTROL ARM ASSOCIATED WITH THE SUSPENSION ARM FRACTURED NEAR THE WHEEL BEARING. THE FRONT DRIVER'S SIDE WHEEL WAS PULLING THE VEHICLE TO THE LEFT INTO ONCOMING TRAFFIC. AS A RESULT, THE CONTACT STRUCK A CURB. AS THE CONTACT TURNED THE STEERING WHEEL TO THE RIGHT, THE VEHICLE STILL ENDED UP ON THE CURB. THE CONTACT PULLED THE TENDONS IN HER RIGHT ARM TRYING TO STEER THE VEHICLE. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO LEXUS OF WESTMINSTER (7600 WESTMINSTER BLVD, WESTMINSTER, CA 92683, 1-888-413-1939) WHERE IT WAS DETERMINED THAT THEY WOULD INVESTIGATE THE CRASH DATA CONCERNING THE EDR BOX. THE MANUFACTURER WAS NOTIFIED TO ESCALATE THE MATTER AND INDICATED THAT THEY WOULD FOLLOW-UP. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V415000 (STEERING). THERE WERE THREE TSBS ON THE WHEELS AND 3 TSBS ON THE TIRES. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
NHTSA complaint #11096607 — an unverified report by a vehicle owner.
at 10,000 milesWestminster, CACrash1 injured
SUSPENSION
TL* THE CONTACT OWNS A 2017 LEXUS ES350. WHILE DRIVING APPROXIMATELY 30 MPH, THE FRONT DRIVER'S SIDE TIRE FRACTURED AND THE CONTROL ARM ASSOCIATED WITH THE SUSPENSION ARM FRACTURED NEAR THE WHEEL BEARING. THE FRONT DRIVER'S SIDE WHEEL WAS PULLING THE VEHICLE TO THE LEFT INTO ONCOMING TRAFFIC. AS A RESULT, THE CONTACT STRUCK A CURB. AS THE CONTACT TURNED THE STEERING WHEEL TO THE RIGHT, THE VEHICLE STILL ENDED UP ON THE CURB. THE CONTACT PULLED THE TENDONS IN HER RIGHT ARM TRYING TO STEER THE VEHICLE. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO LEXUS OF WESTMINSTER (7600 WESTMINSTER BLVD, WESTMINSTER, CA 92683, 1-888-413-1939) WHERE IT WAS DETERMINED THAT THEY WOULD INVESTIGATE THE CRASH DATA CONCERNING THE EDR BOX. THE MANUFACTURER WAS NOTIFIED TO ESCALATE THE MATTER AND INDICATED THAT THEY WOULD FOLLOW-UP. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V415000 (STEERING). THERE WERE THREE TSBS ON THE WHEELS AND 3 TSBS ON THE TIRES. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
NHTSA complaint #11096607 — an unverified report by a vehicle owner.
at 8,500 milesMartinsville, IN
STRUCTURE:BODY
WHILE DRIVING ON THE INTERSTATE AT APPROXIMATELY 70 MILES PER HOUR AT 6:45 PM ON TUESDAY, MARCH 6TH, MY SUNROOF SUDDENLY EXPLODED AND GLASS FRAGMENTS FELL INSIDE MY VEHICLE. AT THE TIME OF THE EXPLOSION, THERE WERE NOT ANY CARS AROUND MY VEHICLE NOR DID I HIT ANY OBJECT ON THE ROAD INCLUDING A POTHOLE. THE EXPLOSION SOUNDED AS IF A GUN WENT OFF NEAR MY HEAD AND THE GLASS IMMEDIATELY BEGAN TO SPLIT INTO SMALL PIECES. OTHER THAN HAVING SOME RINGING IN MY EARS AS A RESULT OF THE EXPLOSION NOISE, I DID NOT SUFFER ANY OTHER PHYSICAL DAMAGE. I TOOK THE CAR INTO THE LEXUS DEALER AND THEY STATED THAT THEY HAD NEVER HAD A CASE WHERE A SUNROOF EXPLODED WITHOUT SOMETHING HITTING IT DIRECTLY. I KNOW FOR A FACT THAT NOTHING HIT MY VEHICLE OR MY SUNROOF AS I WAS TRAVELING ON THE INTERSTATE WITHOUT ANY CAR OR TRUCK AROUND ME AT THE TIME OF THE EXPLOSION. I AM FILING THIS IN ORDER TO GET IT DOCUMENTED AND TO SEE IF ANY OTHER LEXUS OWNER HAS HAD A SIMILAR ISSUE WITH THEIR LEXUS SUNROOF. I AM ATTACHING PICTURES OF THE SUNROOF WHICH SHOWS THE DAMAGE DONE FROM THE GLASS EXPLODING WITHOUT ANY TYPE OF FOREIGN CONTACT. I HOPE THAT SOMEONE FROM THE NHTA WOULD CONTACT ME TO LET ME KNOW IF THERE HAVE BEEN OTHER CASES LIKE THIS REPORTED.
NHTSA complaint #11078384 — an unverified report by a vehicle owner.
at 10,241 milesLeland, NC
STRUCTURE:BODY
WHILE TRAVELING APPROXIMATELY 40 MPH ON A SUNNY DAY (45 DEGREES) THE FRONT PANORAMIC SUNROOF SPONTANEOUSLY EXPLODED. IT WAS ABOUT 2 PM EST. THERE WERE NO CARS AROUND ME OR ANYTHING ABOVE. IT SOUNDED LIKE AN EXPLOSION. I PULLED OVER AND LOOKED AROUND TO SEE WHAT THE NOISE WAS. IT WASN'T UNTIL I LOOKED UP THAT I SAW THE HOLE IN THE SUNROOF. GLASS DID NOT COME DOWN, IT WENT OUT.
NHTSA complaint #11057432 — an unverified report by a vehicle owner.
at 670 milesCampbell, CACrash
UNKNOWN OR OTHER
THE PRE-COLLISION SYSTEM DOES NOT WORK PROPERLY. THE CAR REAR ENDED THE VEHICLE IN FRONT OF IT WITHOUT WARNING AND BRAKE ASSIST BY PRE-COLLISION SYSTEM AS LEXUS CLAIMED. IT RESULTED IN AN ACCIDENT. LEXUS HAS PERFORMED THE INVESTIGATION AND EXTRACTED DATA FROM EDR. THEY CONCLUDED NO DEFECT FOUND. I STILL BELIEVE THAT THE CAR PRE-COLLISION SYSTEM DID NOT WORK AT ALL AND WAS NOT ABLE TO PREVENT THE COLLISION AS EXPECTED.
NHTSA complaint #11047949 — an unverified report by a vehicle owner.
Houston, TXCrash1 injured
AIR BAGS
TL* THE CONTACT OWNS A 2017 LEXUS ES350. WHILE AT A STOP, THE CONTACT'S VEHICLE WAS REAR ENDED AND CAUSED THE CONTACT TO CRASH INTO THE PRECEDING VEHICLE. THE AIR BAG ERROR WARNING INDICATOR ILLUMINATED AFTER THE CRASH. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED MULTIPLE INJURIES THAT NEEDED MEDICAL ATTENTION. THE VEHICLE WAS DRIVEN TO THE DRIVER'S RESIDENCE AND THEN TOWED TO NORTHSIDE LEXUS (17925 NORTH FWY, HOUSTON, TX 77090) WHERE THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #11044187 — an unverified report by a vehicle owner.
at 1,100 milesJacksonville, FL
SEATS
***** WHEN VENTILATED SEAT FEATURE IS TURNED ON, THERE IS TREMENDOUS HEAT THAT BEGINS TO BUILD IN THE MIDDLE/LOWER SEAT BACK. HEAT IS ALSO BEING FELT ON THE UPPER RIGHT SHOULDER OF THE BOLSTER. THIS IS CAUSING SUCH AN ISSUE THAT I AM HAVING TO LEAN FORWARD WHILE DRIVING TO AVOID THE HEAT BUILD-UP THAT 2 ACCIDENTS HAVE ALMOST OCCURRED. I AM CONCERNED THAT THE SEAT MAY CATCH FIRE !!!! THIS NEEDS TO BE FIXED IMMEDIATELY!!!! THIS HAPPENES AT ANYTIME WHETHER DRIVING OR STATIONARY.
NHTSA complaint #11005612 — an unverified report by a vehicle owner.
at 1,100 milesJacksonville, FL
ELECTRICAL SYSTEM
***** WHEN VENTILATED SEAT FEATURE IS TURNED ON, THERE IS TREMENDOUS HEAT THAT BEGINS TO BUILD IN THE MIDDLE/LOWER SEAT BACK. HEAT IS ALSO BEING FELT ON THE UPPER RIGHT SHOULDER OF THE BOLSTER. THIS IS CAUSING SUCH AN ISSUE THAT I AM HAVING TO LEAN FORWARD WHILE DRIVING TO AVOID THE HEAT BUILD-UP THAT 2 ACCIDENTS HAVE ALMOST OCCURRED. I AM CONCERNED THAT THE SEAT MAY CATCH FIRE !!!! THIS NEEDS TO BE FIXED IMMEDIATELY!!!! THIS HAPPENES AT ANYTIME WHETHER DRIVING OR STATIONARY.
NHTSA complaint #11005612 — an unverified report by a vehicle owner.
at 113 milesStaten Island, NYCrash
SERVICE BRAKES
MONDAY, JUNE 5TH,I BOUGHT THE LEXUS ES350 AT 6502 5TH AVE IN BROOKLYN. IT HASN'T BEEN A WEEK YET, AND ON FRIDAY THE 9TH, THE ACCIDENT HAPPENED. I WAS DRIVING FROM STATEN ISLAND TO FLUSHING TO PICK UP MY FRIEND TO GO BACK TO MY HOME. ALONG THE 495 HIGHWAY, WE WERE DRIVING AROUND 45-50 MPH AND SUDDENLY A WARNING POPPED UP ON THE ABS SYSTEM SAYING THAT THE "BREAKER IS ON." WE BECAME REALLY NERVOUS SO WE WANTED TO CHECK OUT WHY THAT MESSAGE CAME ON. THERE WAS A CAR ABOUT 100 METERS IN FRONT OF US, SO I STEPPED ON THE BREAKS, BUT I WAS NOT ABLE TO STEP DOWN ON IT. THE BRAKE IS COMPLETELY LOCKED AND HAD NO WAY TO SLOW IT DOWN AND WITHIN TWO SECONDS WE HIT THE CAR IN FRONT, AND OUR CAR WAS TOTALED. FORTUNATELY, NOBODY HAD TO GO TO THE HOSPITAL. AFTER WE GOT HOME I FELT DIZZY AND EARS WERE RINGING. FORTUNATELY, I FELT BETTER AFTER A COUPLE DAYS. WE ALSO TRIED CONTACTING DIFFERENT LAWYERS, BUT NONE OF THEM WOULD TAKE OUR CASE BECAUSE THERE WERE NO REPORTS OF ME BEING INJURED OR ANY OTHER DOCTOR REPORTS. THIS IS RIDICULOUS BECAUSE IT'S BASICALLY SAYING THAT ONLY IF SOMEONE GOT HURT AND WAS BROUGHT TO THE HOSPITAL WOULD THERE BE A SERIOUS CASE. IS THIS REALLY HOW AMERICA HANDLES SERIOUS CAR ACCIDENTS? WE HOPE THAT LEXUS CAN BE FAIR AND HAVE SOMEONE INSPECT THE BLACK BOX TO SEE IF IT WAS THE CAR ITSELF THAT HAD AN ISSUE. WE ALSO WISH THAT THEY WILL GIVE US A SINCERE APOLOGY, RESPECT, AND JUST A FAIR ANSWER TO THIS PROBLEM.
NHTSA complaint #10995120 — an unverified report by a vehicle owner.
Alameda, CA
EXTERIOR LIGHTING
THE TACH AND SPEEDOMETER FADE DURING DAY SUNLIGHT TO THE EXTENT THE READING CANNOT BE DETERMINED. WHEN THE SUN REFLECTS ON THE ON THOSE TWO ITEMS THEY FADE AND CANNOT BE READ, CREATING A SAFETY HAZARD; THE OCCURS WHEN THE VEHICLE IS STATIONARY AND IN MOTION AND OCCURS ON CITY STREETS AND HIGHWAY. IT ALSO OCCURS WHEN TURNING AND BRAKING. THE FADING OF THE TACH AND SPEEDOMETER DISPLAY CANNOT BE READ UNDER THE ABOVE CONDITIONS WHEN THE SUNLIGHT ENTERS THE CAR. SINCE YOU CANNOT READ THE SPEED MARKINGS WHEN THIS HAPPENS IT IS CREATING A SAFETY HAZARD AND A LEGAL LIABILITY FOR HE DRIVER.
NHTSA complaint #10980006 — an unverified report by a vehicle owner.
